Airtel Complaints & Reviews

I had provided security money and all required paper to AirTel executive on 21-Nov-13 for prepaid to postpaid conversion. After too much calling and complaining them about the conversion, I got a sms on my cell on 12-Dec-2013 to inset new postpaid sim to get start postpaid services. I done but not working... Now neither my prepaid or postpaid sim working. I visited the nearest airtel store and called customer care but did not help. Please help me to get it resolved by them. Thank You Netrapal Singh

I have already registered a request on airtel website regarding my issue but no contact was made from your side to rectify our problem. I recently got a new broadband connection installed but I am not able to create an account on the website. This will create a problem for us as we have to pay our month's bill. Our bill due date is near and obviously you will be charging your late fees if not paid in time. My registered mobile number and my DSL number - [protected]_tn is showing as invalid. I tried to contact your engineer several times but he is not interested in helping us out. My second complaint is that I was promised a free modem with our new 80 GB unlimited connection (offer) by your sales representative but the engineer who came to install connection didn't give it at the time of connection and is refusing to give the modem to us now and is making excuses. I called him for 8-9 times during the past 1.5 months. Kindly look into this and try to get this solved. Regards, Praveen Dwivedi On Tue, Dec 3, 2013 at 2:57 AM, No Reply Email-airtel customer service <[protected]@in.airtel.com> wrote: Namaste ! Thank you for writing to us. We acknowledge receipt of your request, your reference no. is LB[protected] . We shall get back to you within 4 working hours. We thank you for your patience. Regards, airtel customer service team, [protected]@in.airtel.com, bharti airtel ltd

We had Airtel 4G LTE installed on 07/12/2013. It was activated on 12/12/2013.The speed of the internet is very slow. I have already contacted customer care for the stated problem but it did not help. Speed of internet is very very slow.Terribly disappointed with the product. My previous BSNL connection was way faster than this one. Please fix the problem ASAP!

Hi, I recently applied for prepaid to postpaid conversion of My AIrtel number [protected] through ABC enterprises Chennai under corporate offer of Rental 199(Mega delight CUG 199 Plan). Intial plan as tod by them is 600 minutes free talktime for local mobiles and a Prepaid Airtel number can be added as CUG.But after getting the application form now they say only postpaid numbers can be added in CUG. This is PURE cheating by Airtel Dealer/Representatives and Airtel also seems to encourage them Service has been stopped on my Prepaid number, But my post paid Sim not activated.Customer care executive says Address mismatch(Even though i gave xerox copies of address properly and also received verification completed SMS.(They called me yesterday and checked the address) Now i am asked to go to Airtel Relationship center by customer care All my financial transactions are blocked because of this

sir/madam, I am USHA KESHARWANI, telephone no.-[protected], shifted our house from H-1/9, Narmada Nagar to H-2/96 Narmada Nagar.I have given the application to shift our connection on 02/12/2013.but till today the company did not solved our problem.i have also filed complaint, but they are not doing anything.Please solve our problenm as soon as possible.

I have been a customer of Airtel since 2006. I have been facing call drop and net connectivity issues since 2-3 months and no resolution is being provided till date after my repeated complaints. I tried to contact the customer service desk about 15-20 times but was not able to connect to the mobile service. when the IVR was asking me to enter 1 for mobile service even when i entered 1 it was not accepting. This is really poor service by Airtel. I have tried all methods to resolve this issue but your service department is not supporting anything. The information provided to me is not helping me in any way at all. Today was the end of my patience as i was calling customer service and it was not connecting. I have the entire video recording of the call that i was making and IVR was failing to respond to any of my requests (i can share the video recording anytime). How can a customer get good service where he is not able to connect to the customer service dept. when i contacted the customer service dept. the executive told me a solution. It was to go to the Airtel service center and get the SIM checked. There is no method to check the SIM at any of your Airtel Service centers. The executive just checked the sim manually and returned it to me again. The problem thus remained unresolved. If anyone can help me within the next 24-48 hrs i wont move to another service provider, else i will consider doing number portability with another service provider. Airtel horrible service has forced me to take this decision. If my complaint is not resolved i will approach the top management of Airtel (i know all he contacts) and raise this issue. Thanks Milind

Respected sir, my broad band no is [protected], one year before airtel gave me free pc secure but still charged my account, plz stop this, take a action to solve my problem .

I have been using Airtel Broad band connection for more than 2 years[protected], bangalore) In the month of September 2013, I have given move request within city (from Kaggadaspura to Shanti Nagar). While making move request, I have clearly told not to change my plan (once it happened earlier to me) without informing me. During shifting of connection, back-end team called me and said 4Mbps speed is feasible in new location, and there is no need to change plan and no need to change landline number also. Then, I have accepted to continue the procedure. Next day, I have received SMS saying "plan has been changed". Immediately called customer care people and fought with them. Finally, they have accepted to offer "300 Rs voice cap" as an add-on to my plan. During September cycle bill, "300 Rs voice cap feature" was not reflected. Customer care people told it would be reflected in next month bill. During October month bill also, "300 Rs voice cap feature" was not considered. Again called customer care people, they told, even though customer care people agreed to provide this feature, they have not activate that feature. So, they activated it on November 11th. As, I am not responsible for this miscommunication, I have asked to modify my bill. Customer care executive raised Service request. Without informing me, back-end team closed the case. Again after few days called Customer care, again they raised service request. Again, back-end team closed without informing me. I told, I would not pay the bill. Customer care executive told, as it was not activated before November 11th, even back-end team can not do anything. So, customer care executive suggested me to pay the bill as there was nothing to do. Finally paid the bill (ended up paying around Rs 1800 more), even though there was **** no single mistake from my side ****. Again, November month bill, they did not consider "300 Rs voice cap" feature. Again called (on 11th Dec) customer care, executive is reluctant to open another service request and said he would arrange call back from back-end team. I have been facing this problem from last two month without any progress. Please help me. Pavan Avala [protected]

My Airtel Landline Number is : [protected] My Registered Mobile Number : [protected] Airtel Account Number : 14869742 Receipt No. for IPTV Connection (CEF No.) : 3488938 My Email ID : [protected]@hotmail.com / Nikhil[protected]@gmail.com I have paid Rs. 3500 to Airtel on 25th November 2013 for installing IPTV connection. They promised to activate my IPTV connection the next day i.e 26th November 2013 but they neither Activated my IPTV connection nor Refunded my money back. They just keep on pushing the date to resolve my issue. Firstly, they said that their team will contact me before 11-DEC-2013 11:00AM. Then they pushed the date to 31-DEC-2013 05:15 PM. When I tried to contact them my Mail then they gave another date 03-JAN-2014 12:15 PM. Each time I try to contact them in this matter they give me new Date to solve my issue. I don't think they want to Refund my money or Activate my IPTV. I'm feeling so cheated with my money. They just installed wiring for the connection and also provided with IPTV Set-up box which their technician have removed and taken back with him and never shown their faces after that. They asked me for downgrade my Airtel Broadband speed from 16mbps to 8mbps which I did the next day. Then I asked them to activate my IPTV and Install the Set-Up Box again. But they keep on saying that your IPTV connection has been cancelled and can't be Activated. Also they refused to refund back my money. Now they are just trying to delay the matter whenever I try to contact them. I have also send the Scanned copy of the Receipt which I received after paying Rs. 3500 for installation of IPTV. I have never used their IPTV service for a single day as they never activated IPTV service in my number. I have attached the scanned copy of Receipt and Mail chat with Airtel Customer Care as a proof that they are trying to DELAY that matter. I request you to take the required action against Airtel as soon as possible. Thank you, Nikhil Gupta ([protected])

Dear Sir, Recently I have upgraded my DTH from standard to HD plus by paying additional 2000.00 just 2 months back. Before 20 days we have started facing problem in STB that automatically volume getting off...To retrieve the volume either I need to reset STB or I have to bring down the volume to zero and after increasing only I will be able to listen to the voice. I have called up till now 6-7 times to airtel customer care and not got satisfactory reply... I was told by engineer also that We can replace the STB with the old and repaired one. Why would I accept the old one when I have paid for new one. They are neither replying to mails nor giving satisfactory reply on customer care. CUSTOMER CARE OF AIRTEL IS ONE OF THE WORST I HAVE EVER COME ACROSS...

Hi my number is [protected]. On 9/12/2013 I recharged my prepaid account with 109 rps online and money has been deducted from my account but I got message saying transaction has failed due to some technical issues. They didnt return money also. I called customer care which is by dway chargeable now and talked to them for around 20 mins in which they put me on hold for 10 mins untill i had to disconnect the line, They say I will receive the balance in 24 hours. transaction ID:[protected]

I was interested in Airtel 4G & applied for the same in first week of November. One executive named Bharath (+91 [protected]) called me up & visited me @ my home on 6th Nov, showed his airtel ID, demoed an airtel 4G card & I was ok with the product & I paid Rs. 1700 as per his instruction & promised me to give the hardware in 2 days after verification of the documents I provided. The application number is KKPA 00010233. I checked the website & showed him the charge is Rs. 1500, he told there is affidavait charges for verification. I though it should be ok & paid Rs. 1700. I didn¿t get the 4G modem as promised next 2 days & he cheated me by telling it will be delivered next day & he even told me that he is in front of my house, when I came out of my house to check he was not there & he didn¿t pick the call that day. This happened for 3 weeks & fed up with this harassment, I asked min to refund the amount. Then he started I¿ll get the money tomorrow like that, keeps on postponing forever. Till now I haven¿t received the 4G modem or my money back. I still not clear, why he is delaying it. Nowadays he is swithing off his cell phone whenever I call. I¿ve registered a compliant in airtel website & the reference number is OT[protected]. I haven¿t received any follow up calls so far on the same. I sent multiple emails & there is no proper response from airtel customer service as well other than "typical copy-paste reply" Please beware of Bharath (+91 [protected]), if you are really planning for airtel 4G. try to get another executive instead.

Airtel Higher officials in chennai selling informations Airtel chennai leaking information without Fir Recently we people made a complaint in one media that Airtel is leaking personal information for money.A person whose name starts from "R"(senior Person) in chennai airtel giving information to few persons by getting money.Recently that person gave information that particular 4 no. location and their personal messages to a person who is doing all fraud.Days are not far for Airtel chennai to appear in media for this illegal activities of the seniors.

My calls keep getting disconnected every 20 seconds. The issue isn't just for me, but for the college in general. The problem is not the signal since that is good. The internet keeps disconnecting for a couple of minutes every now and then. Is this related to the "Sharing of infrastructure" with Reliance and reduction in towers? If so, it needs to be undone atleast in this area.

Repected Sir, My mobile No:+91-[protected]. Email ID: chiru.[protected]@gmail.com Last few months I am using Airtel CM services. It's working fine for 1st few days. But now I am getting call from those number which I listed in Black list. While I contact to Customer service, they advise to deactivete it & again activate it. And I do the same. But still it's not working for me. Still I am getting call from black listed numbers. Please look into this issue, otherwise I have to change my number. Regards, Chiranjit Das

Namaste, This is in reference to your email dated 7th Decmeber2013, regarding delay in activation against airtel number [protected] We tried contacting you on [protected], but we were unable to establish contact with you. Please provide an alternate number on which we can contact you and resolve your concern. For any further queries, you may get in touch with us at airtel.[protected]@in.airtel.com. airtel appreciates your business and always welcomes your suggestions/feedback. Yours sincerely, Puneet Singh airtel presence (airtel Customer Service Team) bharti airtel limited [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services. The above given mail is fake and the person Mr. Puneet Singh from Airtel is not picking my call even not responding my mails.

I had given request for broadband /iptv connection on friday. But it was big mistake in my life that i given my mobile number and address to airtel. They have distributed my number to all agent and i was receiving 6-7 call per hour and i received around hundred calls. They reached to my house also without any appointment.This is really very bad experience.After that also i was telling to everyone i don't want any airtel connection and please make a request then after i am receiving call fro airtel. Please take action on airtel for harrasing my personal life. Thank you. Syed Ali

have taken this postpaid SIM for RSI CUG [[protected]]. Yesterday I have received a call from [protected] for address verification, I met this person with my Identity Card at my office. He clicked a picture of my I-card and said your SIM would be activated tonight by 9:00 PM but you have to make a call at 59059. I tried this number but each time I received not registered on network issue. Today I called Santosh at [protected] number, He said your SIM would be activated by 2:30 PM today itself. I was waiting whole day then I received a call from Santosh that I missed than I called him again and he said madam your tele verification is not done yet so please keep waiting.

Bill plan given was of 1599 + taxes Includes 8'gb 3G after that 2 g unlimited Avg bill was of 2000 Oct month bill was of 4100 As per them overcharge was due to over ineternet usage Which as per bill plan not valid Beside I have complaint against there week 3 g network I'm my self taking the follow up but no one is responding for the same, I have few snapshots of there call holds for 1/2 hr . This is height of customer harassment .

Dear Sir/Madam, I bought an Airtel 4G wireless connection (number:[protected]) 12 days before. As per the offer, I paid Rs. 2500 cash and signed a contract of Rs 999/month for 10 GB -4G and unlimited 2G plan on 28th Nov 2013. After 4 days and a few calls exchanges – I received my wireless box but since the first day, it is not working. No signals are coming till date. It is placed as a “show-piece” on my table. I have registered the complaint three times – ref C.N: 54079447 – but no action till date is taken by Bharti Airtel. Customer Support just assured me that the problem will be resolved within 2 hours. It is the 10th day of my complaint and I am still waiting for their 2 hours to complete. Just wondering, as my 12 days are gone without the service, will I still get charged for these. Ethically, I should not be! Since I have not received the service that I contracted for I consider it to be in breach of contract. I w ork online, so it is essential that I have Internet that is functional. If this provider cannot guarantee service, I will have to move to another provider. So I want, either disconnect my said connection due to very poor services and provide me a complete compensation for the same or resolve my issue. Otherwise, I will have to proceed further to file a complaint against the provider i.e Bharti Airtel. I look forward to a resolution to my problem and will wait until 48 hours before seeking help from a consumer protection agency. A Bharti Airtel’s disappointed customer- Sagar Awasthi, M: +91-[protected], [protected]@designlex.com