Airtel Complaints & Reviews

Hi am balakrishna am using airtel post paid connection form last 10 years but now the problem is network problem am facing a lot of inconvience form this network provider.so please try to solve my problem. my address details: #2-64, PASMAMULA(V), HAYATHNAGAR(M), (D), ANDHRA PRADESH, 501505

Hi Team, For the past few days, many a times my main balance has been charged for internet usage despite the fact that I already have an internet pack activated. I have already raised a similar concern on 27 October 2013 (over a call) and issue is taking place again. Please rectify the issue at the earliest. Sincerely, Arindam Ph: +[protected]

I had done a recharge of Rs.500 for my prepaid mobile number [protected] on Oct 23. By mistake I typed [protected]. I posted a request online I realized it later and dropped request on Airtel website. The receipt was acknowledged with receipt number PR[protected] and response within 4 Hours to be provided was also communicated. However no response received till date. I also reached customer care of Airtel. Following is what happend Airtel customer care team: 1.Even upon selecting language as English in Tamil Nadu, the executive would speak in Tamil. On request again they speak in broken English with difficulty in communication 2. They said they cannot resolve the query and upon repeated request provided another number which was also of no use. 3. They asked to resolve it with customer recharged wrongly which obviously any person would say is my fault. I accept this is my fault. But as Company Airtel has no remedy for error. Plus customer care is extremely pathetic with no value to customer. Upon request atleast they can deduct from the other person's account and credit it to mine on confirming the details at both ends. Can there be a solution for this. Regards Amit Kumar Jha Mobile - [protected]

Broadband ([protected]) has not been working properly (now dead) for more than a month now. In spite of innumerous complaints to airtel, escalating to their bangalore appellate, emailing to their south india appellate, this is not getting attended to, leave alone rectifying. Every time I call them I hear "it will be done in 24 hrs" story. I used talk abt this company as the best indian company. Now what a company it has become.

Sir i can't connect internet net on my airtel no and i have given two time complain also but i can't get any help from there so plz try to help me .i can't connect my internet on roaming so plz check my status and try to help me my no is [protected] and plz rmtell me what problem i am getting..

Dear Sir,

Airtel is testing our patience and nobody is calling or solving my problem. Yesterday when I called Bangalore customer care, they were forced to book a complaint no 53526799 and was assured that my data card would be activatedby 6 PM today.

But nothing has happened and again when we called the customer care, the concerned Manager says that our address verification had been rejected without giving proper reason. We live in our own flat and the verification agent came to our house on 24/10/2013. He assured that the data card would be activated by 25/10/2013. But nobody in Airtel is serious about acting on our complaint.

If the issue is not resolved immediately now, we will be approaching the consumer forum demanding suitable compensation from AIRTEL for their irresponsive condition.

Please whoever responsible, ACT at once to avoid further complication.

Regards,

Amirtha Varsheni M
From: Amirthavarsheni Mariappan <[protected]@yahoo.co.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>; "[protected]@consumer-voice.org" <[protected]@consumer-voice.org>; "[protected]@yahoo.com" <[protected]@yahoo.com>; "[protected]@airtel.in" <[protected]@airtel.in>; "nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>; "care.[protected]@airtel.in" <care.[protected]@airtel.in>; "[protected]@airtelindia.com" <[protected]@airtelindia.com>; "[protected]@airtelindia.com" <[protected]@airtelindia.com>
Sent: Sunday, 27 October 2013 7:29 AM
Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101317102022088640|]



Hello,

Are you not reading our complaint properly? We are awaiting the activation of the 4G-LTE Dongle not any cell SIM. Again and again you are responding in an improper way and trying to buy time.

Please note that if you are not going to activate by tomorrow, we don&apos;t need your service. Please instruct your official outlet, Talk Guru at Malleswaram, Bangalore to take back the Dongle.

Please confirm by return mail since matter is urgent.

Mr. Sushil Joshi:

You also seem to be avoiding the issue instead of resolving it. We really don&apos;t know what comment you posted in Complaint.com site. Either your Appellate or Senior Management of Airtel should intervene and take suitable action at once.

Regards,

M. Amirtha Varsheni






On Saturday, 26 October 2013 2:09 PM, "[protected]@in.airtel.com" <[protected]@in.airtel.com> wrote:

Namaste!

You wrote in on[protected], expressing the concern regarding the delay in activation of your airtel 4G LTE Data card number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that there has been a delay in activation of your mobile connection. We regret any inconvenience caused to you.

We would like to inform you that we have already raised a complaint regarding the delay in the activation of your mobile number with the relevant team on[protected]. For your reference, the Unique Service Request number53489843. Our team will be contacting you by[protected], 10:59 AM with an update on the issue.

So, we request your kind co-operation in this regard.

Please do write in for further assistance.


Yours Sincerely,
Avdesh PratapRajput
Customer Care
Bharti Airtel Limited




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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F2147D8AF315...⇄ A55B6D93E59BBD43858BED93852B2D5395FA5E52C51B0&refno=Qrc125101317102022088640



[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 25/10/2013 05:26:19 PM
Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101311100122069124|]

Dear Madam,

Is any of Airtel customer care officer reading the customer&apos;s problem before
mailing the response??

We are talking about the activation of 4G LTE Dongle and you people are asking
for grace period of 4 days to activate somebody else&apos;s mobile sim.

If my data card is not activated at once by tonight, it will be escalated to
higher levels for your irresponsble acts.

Regards,

M. Amirtha Varsheni

From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Friday, 25 October 2013 4:35 PM
Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected]
[|BAL|Qrc125101311100122069124|]


Namaste Amirtha Varsheni,

You wrote in on[protected], expressing the concern regarding the delay in
activation of your airtel Data card number [protected]

Thank you for your email to airtel and the opportunity to assist you.

We understand that there has been a delay in activation of your mobile
connection. We regret any inconvenience caused to you.

To address your current concern, we have raised a complaint regarding the delay
in the activation of your mobile number with the relevant team. For your
reference, the Unique Service Request number53489843. Our team will be
contacting you by[protected], 10:59 AM with an update on the issue.

Please do write in for further assistance.


Yours Sincerely,
Poornima Hugar
Customer Care
Bharti Airtel Limited




Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4B4CB5C23C5D
9FE51D4741A7D335464ABDC0C1CD29A93556B9DF2765AED13252B5D73051B2D53054B5D6385D&...⇄
no=Qrc125101311100122069124



[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 25/10/2013 11:46:32 AM
Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected]
[|BAL|Qrc124101307100022001706|]

Dear Mdm Rekha,

Thanks for your response.

But your response requires immediate activation of the 4G-LTE Data Card since
the physical address verification was also completed yesterday.

We wanted to have it activated for some urgent requirement. The available
details have been shared with you as requested by you. Kindly activate it at
once on any minimal plan to serve our urgent purpose.

1. Allotted data card Number: [protected]

2. Area / Location of the airtel relationship center: Malleswaram, Bangalore

3. Date of request given: 23/10/2013

4. SIM number:[protected] H1OT 1308

5. Amount paid as deposit and activation fee(only for postpaid): Rs.1550/-(
Rs.1500 for 4G data card &Rs. 50 for sim) No further amount was demanded at the
time of Data Card purchase.

6. Receipt number:504

7. Alternate Contact Number to contact you:[protected]

8. Dealer name: Talk Guru

9. Dealers contact number:

10. Requested for Postpaid/ Prepaid: Postpaid

11. Order number:

12. Account Number:

We request you once again to ensure that the subject Data Card is activated
immediately with any minimal plan available since we are losing our confidence
on Airtel for the delay.

Kindly confirm the activation through SMS / phone call

Regards,

M. Amirtha Varsheni

Dear Sir, Airtel is testing our patience and nobody is calling or solving my problem. Yesterday when I called Bangalore customer care, they were forced to book a complaint no 53526799 and was assured that my data card would be activatedby 6 PM today. But nothing has happened and again when we called the customer care, the concerned Manager says that our address verification had been rejected without giving proper reason. We live in our own flat and the verification agent came to our house on 24/10/2013. He assured that the data card would be activated by 25/10/2013. But nobody in Airtel is serious about acting on our complaint. If the issue is not resolved immediately now, we will be approaching the consumer forum demanding suitable compensation from AIRTEL for their irresponsive condition. Please whoever responsible, ACT at once to avoid further complication. Regards, Amirtha Varsheni M From: Amirthavarsheni Mariappan <[protected]@yahoo.co.in> To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>; "[protected]@consumer-voice.org" <[protected]@consumer-voice.org>; "[protected]@yahoo.com" <[protected]@yahoo.com>; "[protected]@airtel.in" <[protected]@airtel.in>; "nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>; "care.[protected]@airtel.in" <care.[protected]@airtel.in>; "[protected]@airtelindia.com" <[protected]@airtelindia.com>; "[protected]@airtelindia.com" <[protected]@airtelindia.com> Sent: Sunday, 27 October 2013 7:29 AM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101317102022088640|] Hello, Are you not reading our complaint properly? We are awaiting the activation of the 4G-LTE Dongle not any cell SIM. Again and again you are responding in an improper way and trying to buy time. Please note that if you are not going to activate by tomorrow, we don&apos;t need your service. Please instruct your official outlet, Talk Guru at Malleswaram, Bangalore to take back the Dongle. Please confirm by return mail since matter is urgent. Mr. Sushil Joshi: You also seem to be avoiding the issue instead of resolving it. We really don&apos;t know what comment you posted in Complaint.com site. Either your Appellate or Senior Management of Airtel should intervene and take suitable action at once. Regards, M. Amirtha Varsheni On Saturday, 26 October 2013 2:09 PM, "[protected]@in.airtel.com" <[protected]@in.airtel.com> wrote: Namaste! You wrote in on[protected], expressing the concern regarding the delay in activation of your airtel 4G LTE Data card number [protected]. Thank you for your email to airtel and the opportunity to assist you. We understand that there has been a delay in activation of your mobile connection. We regret any inconvenience caused to you. We would like to inform you that we have already raised a complaint regarding the delay in the activation of your mobile number with the relevant team on[protected]. For your reference, the Unique Service Request number53489843. Our team will be contacting you by[protected], 10:59 AM with an update on the issue. So, we request your kind co-operation in this regard. Please do write in for further assistance. Yours Sincerely, Avdesh PratapRajput Customer Care Bharti Airtel Limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F2147D8AF315...⇄ A55B6D93E59BBD43858BED93852B2D5395FA5E52C51B0&refno=Qrc125101317102022088640 [protected]Original Message[protected] From: [protected]@yahoo.co.in To: [protected]@in.airtel.com Cc: Sent: 25/10/2013 05:26:19 PM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101311100122069124|] Dear Madam, Is any of Airtel customer care officer reading the customer&apos;s problem before mailing the response?? We are talking about the activation of 4G LTE Dongle and you people are asking for grace period of 4 days to activate somebody else&apos;s mobile sim. If my data card is not activated at once by tonight, it will be escalated to higher levels for your irresponsble acts. Regards, M. Amirtha Varsheni From: "[protected]@in.airtel.com" <[protected]@in.airtel.com> To: [protected]@yahoo.co.in Sent: Friday, 25 October 2013 4:35 PM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101311100122069124|] Namaste Amirtha Varsheni, You wrote in on[protected], expressing the concern regarding the delay in activation of your airtel Data card number [protected] Thank you for your email to airtel and the opportunity to assist you. We understand that there has been a delay in activation of your mobile connection. We regret any inconvenience caused to you. To address your current concern, we have raised a complaint regarding the delay in the activation of your mobile number with the relevant team. For your reference, the Unique Service Request number53489843. Our team will be contacting you by[protected], 10:59 AM with an update on the issue. Please do write in for further assistance. Yours Sincerely, Poornima Hugar Customer Care Bharti Airtel Limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4B4CB5C23C5D 9FE51D4741A7D335464ABDC0C1CD29A93556B9DF2765AED13252B5D73051B2D53054B5D6385D&...⇄ no=Qrc125101311100122069124 [protected]Original Message[protected] From: [protected]@yahoo.co.in To: [protected]@in.airtel.com Cc: Sent: 25/10/2013 11:46:32 AM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc124101307100022001706|] Dear Mdm Rekha, Thanks for your response. But your response requires immediate activation of the 4G-LTE Data Card since the physical address verification was also completed yesterday. We wanted to have it activated for some urgent requirement. The available details have been shared with you as requested by you. Kindly activate it at once on any minimal plan to serve our urgent purpose. 1. Allotted data card Number: [protected] 2. Area / Location of the airtel relationship center: Malleswaram, Bangalore 3. Date of request given: 23/10/2013 4. SIM number:[protected] H1OT 1308 5. Amount paid as deposit and activation fee(only for postpaid): Rs.1550/-( Rs.1500 for 4G data card &Rs. 50 for sim) No further amount was demanded at the time of Data Card purchase. 6. Receipt number:504 7. Alternate Contact Number to contact you:[protected] 8. Dealer name: Talk Guru 9. Dealers contact number: 10. Requested for Postpaid/ Prepaid: Postpaid 11. Order number: 12. Account Number: We request you once again to ensure that the subject Data Card is activated immediately with any minimal plan available since we are losing our confidence on Airtel for the delay. Kindly confirm the activation through SMS / phone call Regards, M. Amirtha Varsheni

Hi Sir/Madam,

This is not my first compliant about Airtel. I have been using airtel for the past 6 years. I have recently bought 3 post paid Airtel connections([protected], [protected], [protected]) with CUG Rs.149/- monthly plan service. I have been using these new connections for about 1 month. Then last week 22/10/2013 (tuesday) i went to Airtel office at Chrompet branch to submit my bill amount in order to continue the services. After then i got a call from Airtel on saturday and they said that as per your request 3G internet plan is activated in your mobile. I shocked and replied them that i have not requested for 3G, even mobile wont support 3G internet. But they have not accepted my words and they said that you have to contact airtel customer care. then i compliant in Airtel customer care saying that how could you activate 3G internet service without my knowledge. The customer care girl said that we are sorry for that mistake, we will disconnect that 3g service. But i asked them to send me mail as apologize. Because i need to get proof of your mistake otherwise will go to consumer court to complaint about this cheating. I have suffer like this kind of cheating many times and i complaint customer care to stop paid services unless i activate it. But Airtel keep on do this cheatings. Please make necessary step to justify with enough compensation of these cheating done by Airtel.

Thanks,
Mohamed Sheik,

I recharged online of Rs. 57 (30 paise Local and 40 paise for 56 days), but they discontinued this scheme in 28 days. I called customer care many times but they say wait we are connecting your call to our senior executive but after 5-10 minutes call get disconnected. Its really a harassment. Plz do needful. My mobile no. is [protected].

I applied for a post paid number portability from Tata Indicom to Airtel postpaid on[protected] at Airtel Center, Porur, Chennai. Its been 13 days as of today and nothing has happened. I have called the customer care every other day and have gone in person to the Airtel center, Porur. The response from customer care number is contact the center where you applied and the Airtel center gives a constant reply that it will be done in another couple of days. Do Airtel realize that the MNP code expires by tomorrow (30-Oct-13) and I will be left with no other option after that ? This is completely a frustrating experience. I have been using Airtel for my broadband, DTH and even mobile service previously for more than a decade. Now I have to reconsider everything I guess. Can someone in the Airtel help me out by today? Details : Mobile number : [protected] MNP code: TT797511 Alternate mobile number : [protected] -Muthuselvan

This mail is regarding the account number [protected] which has been cancelled almost a month back...The account is in the name of S.M.KORBU..I have the deleted ref no which is 38489286 also and got the confirmation from your company about the cancellation of this account..Today again they sent me the bill and claiming that on 16th september 2013 I have not registered any complaint about the cancellation but only some problem regarding this account and sent me extra bill..please check about the false registration of this account by your company and delete this account as soon as possible and take strict action to the concern person who has taken wrong complaint...
Thank you

Contineous warning by AIRTEL DTH Servive Through SMS to my MOBILE for STOPPING OF DTH SERVICE .
I have recharged my Airtel DTH A/C No. [protected] with MEGA PACK 6 MONTH PAID RS./INR 2110/- ON 18/07/2013.Date of EXPIRY OF PLAN IS 17 JANUARY 2014.Kindly help.

I am a 5 years old customer of Airtel prepaid service. On Thursday, 24th October, 2013 I have got a message from airtel that

"As per Govt. directives, we have not received your valid documents for your airtel mobile, please submit your form, photo, ID & address proof within 72 hours at airtel showroom to avoid discontinuation of services."

but my number [protected] is not just deactivated, but it is deleted on Friday, 25th October, 2013 morning. When I visited to outlet on Saturday, 26 October 2013 to submit my documents which was still under 72 hours, I got that my account and details has been already deleted and not any information is available.

So, another SIM card has been provided, and assured me that we have taken the request for recreation of my account and it would work on same day as soon as possible.

Now Its Monday, 28th October 2013 and my number is still not in service. When I have called to customer care they have said that we have no any details and may be you are not using this no. for a long time although my no. is very frequently used before the deactivation.

I am suffering a lot due to this irresponsible service want to claim Bharti Airtel, Chandigarh for these kind of consumer service.


Warm Regards,
Rajesh Kumar Singh
+91-[protected]
+91-[protected]

DEAR SIR, AS PER ABOVE SUBJECT, OUR MOBILE NO. IS [protected].(POSTPAID CONNECTION).I WAS RECHARGE MADE FOR RS.299 OF INTERNET 2G AND 3G RECHRGE MADE, BUT AIRTEL SYSTEM NOT UPDATE AND BILL GENERATE OF RS1150 AND 900.SO PLEASE WAIVE CHARGES, THANKING YOU HEMANT SURANA [protected]

My nightmare started the day I got an Airtel service for broadband. My no is [protected] a) They are the most expensive amongst competition, but considering I have an association with Airtel since a long time (as I have Airtel no. as well as Airtel DTH), I have had no issues with Airtel service b) While Airtel claims a free modem along with the connection, the modem can only connect 4 devices. Reason: Security (I think Banks / ATMs should shut as Airtel has arrived with the strongest security tool! (pun Intended) Which means previously their systems were easily hackable. Hail Airtel!) c) I frequently started to face problems with erratic login error, inspite of putting right details. I had reset the router multiple times, for it to not show me the error and connect. Till my wifi stopped connecting at all, and I complained yesterday. d) CS from Airtel called and stated he is reseting from his end and I would not face this again e) Well! It happened within 24 hrs again, I have already resetted dozen of times, just to make the damn thing work. f) So called the CS no. as it wasnt working. I did not have my details handy like landline no. so requested the CS guy to pls trace my details, as he already has my mobile no. Strangely the CS from Mobile division managed to give the details, but when he transferred the landline dept. the CS asked the same detail again. He refused to budge till I have my details. I think Airtel has not taught something like 'database search' to their team. When asked to transfer to his senior, he stated no one is available. On asking his details, he stated his name is Subash Chandra. Ofcourse Airtel thinks customer is a fool! I dont think Airtel needs adamant fools in their CS, who are good for nothing! I have no time to entertain any more engineer visits and one more time my screen flashes 'Login Error' I would be filing a complain against Airtel, in Consumer Court for mental harassment, baiting me for a cheap modem and acquiring me as customer. I would also be pretexting my case for giving me hard time to finish my business commitments. Such companies should be taken to task, So I would also be approaching media to cover a story on how such companies should be out of business.

This is my humble request to you that I am a bonafide customer of Bharti Airtel. I regret to inform you that I had been using prepaid Vodafone [protected] for 6 yrs.One day its customer executive came to me and showed me airtel executive 100 - pb(coprative) plan which I liked very much plan feature are given below :-
500 minutes pm any network(free),
500 sms L+N any network (free),
to airtel mobile 10p/min
to other mobile 0.5/min
to landline 1/min due to that I ported my vodafone number to airtel postpaid in February, 2013 till August they provided its services according to plan which had given to me, but all of sudden they have changed my plan without informing me so it is very shocking for me.you are request to solve my problem and resume my previous plan which has been implemented otherwise I am going to disconnect my number as well as other numbers which are using by my family members. I shall be very grateful to you for this act of kindness.
yours faithfully
Harjinder Singh

Hi, we in my family using more than 5 airtel postpaid connections and 3 prepaid. Paid all the bills in time. I've some dispute with my post paid # [protected] so I've asked customer care to deactivate the services. Some Mr. Ravindra called me from the number +91 [protected] from airtel DSA for last bill payment. We come on common point to pay Rs. 1500 and he promise to send me the No dues letter. I paid the amount by cheque # 175838 (HDFC). more than 2 months passed but I did not received the no dues letter on my mail given to him. Now again I continuous receiving the calls from airtel DSA to pay Rs. 1200 again with the No. [protected] and the guy said he will disturbing me and my relatives until I pay the rest amount. I've lots of mental harassment's because of this and could not concentrate on my office works. The last option I have to contact consumer forum on the same. Please look into the matter and resolve the issue. Thanks & Regards Priyesh Mishra Mo. [protected] E mail : priyesh.[protected]@gmail.com

I was using Airtel Broad band Airtel Acccount Number 14867864 back in 2010 to 2012 which i disconnected and all final bills were settled. Airtel however claims that the bills were generated even after disconnection and i am supposed to pay. They have also shared my contact detail with third party recovery agents who pose as lawyers and keep calling. As such airtel service is pathetic and to add to that now they have stooped down to such levels of hiring goondas on behalf of them. Extremely unprofessional approach.

Hi, Our Airtel broadband & land-line isn't working since Oct-11th.We register multiple complains with airtel authority but its of no use.Some time we are getting call from airtel office they are fixing the issue in 24 hours.Till now we are waiting when the 24 hours will be over.After 14 days till now neither landline nor the broadband is working. This is really disgusting, this kind of service can be expected from BSNL not from Airtel. This is our landline no[protected] complain nos are->[protected]th oct),[protected]th oct),[protected]th),[protected]th oct). We dont have clue when we will get back the service. Partha

I have read several complaints about Airtel's non-responsive, uttely non-user-friendly website. I too experienced it today. I visited 'My Airtel' for my last five transactions. Here is what the page read: Server Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/RechargeL5DViewAction.action Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUTT I tried several times with the same result. Airtel should either get out of the Internet system or do something drastic to improve their website.