Airtel Complaints & Reviews

I have been an Airtel Customer for over 8 years now, so much so I have been using the same number. I have been using Blackberry services on this number since 2 years or more now. My blackberry had to go for a repair so I was using another handset which needed a normal 2G connection. they mentioned that the 2G wil not work unless I get the Blackberry internet connection de activated.. Thats 599 bucks for the month down the drain. I get my blackberry back. I call them to de activate the 2G and activate my Blackberry plan. and they give some scheme saying it is going to cost after certain usage. I told them. I deactivated the services for one week. I was using unlimited interenet previously and now they say"ITS NOT POSSIBLE. SORRY" Sorry, but seriously? how do you expect customers to be loyal again?? As I type this complaint, the airtel guy has kept me on hold on 121 as I asked him to transfer to some one senior. The phone has been on hold for more than 14 minutes now and I AM SURE HE IS NOT TRANSFERRING THE CALL ANYWHERE. 16 minutes of hold and all supervisors in airtel are busy !!! IF YOU WANT LOYAL CUSTOMERS, BE LOYAL TO UR CUSTOMERS WHO HAVE BEEN WITH YOU SINCE YEARS. !

Dear Airtel Team, My airtel number [protected] has been suddenly deactivated while i am on International Roaming. As per customer care, my number has been permanently stopped on 09/11/2013, as there was no usage on account for 90 days or no Recharge for 6 months. As per Airtel policy, this leads to stoppage of the number. Also they mention we cannot start the same number for you as the number will be recycled and shall be assigned to a different subscriber. I am using this number for last 12 years and your guys say same has been deactivated. What the heck. Please look into the matter at the earliest and top most priority, This is not DONE. I will take this matter to the highest level to get resolved. BR, Ashish

After about 45 days of working the connection now frequently gets disrupted. I am unable to use the connection properly. Right since October 16th 2013, this problem exists. Even after repeated calls and complaint to customer service, they shamelessly keep saying that they will send some one to fix the problem. Two engineers did visit my place, but they were not able to solve the problem. they keep on saying that someone from the network team will visit my place and fix the problem. I paid Rs. 1500 for the dongle and sim. Customer service is so poor, that they do not seem to feel guilty about their lack of service also. Disgusting people !!!

sir i am not using my airtel dth connection for last 2-3 months and after few days i am receiving call to get recharge airtel dth and get more balance and free days and now after 2 months i getting call to get recharge by 299/- and year free subscrition .sir i dont beleive it and cross check by asking more detail about it by the caller. they say they appointed by airtel dth and had to work for those digital conection are not using or cut and they get my airtel digital id and and my number through airtel dth.but i dont get the offer and then i contact airtel custmer care and they refuse about it. sir the number is [protected] which contact me through 2-3 month to get recharge. please sir i am very very disappointed by it and feel that i cant do anythink to punish them. My number is [protected] My airtel dth id is [protected]

From:
G.Praveen Kumar
Plot No: 114, Door No:1/11, 1st Main Road,
Venkateshwara Nagar,
Ramapuram
Chennai – 600 089.

To
The Bharti Airtel Ltd.
Chennai

Sub: Surrender of Airtel Mobile No: [protected] Account No: [protected]

Dear Sir/Madam,
I would like surrender the above said post-paid mobile connect with effect from today
Request to do the needful at the earliest.


Regards,

G.Praveen Kumar

I placed a request in airtel.in for a 3G Dongle, Immediately i got call from dealers and the next day dongle and the SIM card was delivered at my doorstep but they did not give me the SIM number and they informed me that there will be an address verification tomorrow post that it will be activated immediately. Post that no one is receiving the phone from Touch Point helpdesk and i called Airtel customer care 10 times every time i got contrasting replies such as once i was informed your address verification is done hence you dial a toll free number from your alternative number your dongle will be activated. When i called that toll free they are saying Address verification is not completed yet. When i called Airtel customer care again they informed yes, the address verification is not completed and we will not take any complaint without mobile number and Touch point helpdesk is not picking up the phone to get the mobile number. When i informed this to customer care i got the reply as buy a new SIM. I do not want to waste another 1 week by calling customer cares without any luck. All i want is the money back which i paid to the dealer.

It has been more than 6 weeks now that I am following with Airtel for servicing this. All kinds of excuses are given and issue not resolved. Escalated too many times to their escalation team, their bangalore appellate and south india appellate and absolutely no resolution. I dont know what is Airtel trying to achieve. Feeling very sad that an company like Airtel is going down so badly.

I am Using a Postpaid plan which has 100 MB of free data usage and will be charged at 30p/50 Kb thereafter. For the month of October 2013, Bharti Airtel Limited charged 2000 Rs just for data usage. When I had a conversation with Airtel Customer Care Executive, he told that "You will be charged Rs.0.30 even if the usage is 1Kb or 50Kb, so charges are valid." and this clearly depicts the dual nature of this system. when arguing on the above statement that why a consumer should pay for 49 Kb that he has not used, the customer care executive is simply not ready to accept the faulty nature of the system. I have decided not to pay the amount until it is rectified. Please take this complaint to suitable people and help the costumers.

Dear Sir, Good day, I had taken a Pre paid connection, Sin no ([protected]) in the year 2005 . On that time the sim was in a special plan . Plan details : Airtel to Airtel - 75 min free every day Sms : 100 loacl Sms Free . Rest all charges are normal, I had raised several complaints to Airtel cvustomer care, but there was no responce from them . It had been all most 2 yr . They had changed ny plan, I am really very much dissappointed . I need my plan back . Kindly do the need full . warm regards, jakathish Kumar.G [protected]@hotmail.com [protected] [protected],

I had applied for a broadband service from Airtel, and paid the security money of INR 3000. Weighing the cons and pros realized that BSNL was a better option and hence took a connection from BSNL. THE Refund money of INR 3000 was supposed to come from the company. Every time i call them, i am gifted with a new complain number with a resolving date of one month from the date i have called. And mistakes like address being wrong, courier company's fault happen a lot more frequently in the company where all addresses and flow of couriers are controlled using databases accurate data bases. Anyways, Its 3 months and i still have no sign of when i get my INR 3000 BACK. I am a student and have college 6 days a week and hence no time to go and fight the company in a Consumer Court. the Complain numbers : 39475854, 39119390, 40401922

Fixed line [protected] DSL [protected] AC no [protected] I was using 5 Gb plan, it got over and I received a call from call centre that as a premium customer I have the option o[censored]pgrading to 30 Gb plan at a discounted price. I asked her to activate 30 Gb on 1st November. On 1st November I made my first call, I told them that the new plan was not activated. They asked me to wait for 4 hours. On 2nd November around noon I checked, it still wasn't. I called again and was told it will happen in 4 hours. I checked on the night it was still not activated, I calked 3rd time and asked to talk to a manager. They refused, I asked for complaint number, they did not give any. Instead the lady gave her ID number (which I will reveal, if someone responds to this complaint). I was then fed up and gave up. Then on 6th November the internet started working at fast speed, so I assumed that 30 Gb is activated. But today the speed became slow again and I received message that my 5 Gb is 100% consumed. I'm so angry and frustrated with Airtel for such criminal incompetence, I actually have emails and messages from Airtel telling me that they had received my request for upgrade to 30 Gb but still I'm on 5 Gb which is finished again as recently I consume more. I have no power to call them again and am trying to upgrade through their website. But I don't trust them, also I don't know if they will honour the discounted upgrade package or not. And not to mention, in October my binatone airtel modem was not working and Airtel took 10 days to replace the modem and I have not checked my bill but I'm sure they would have billed me for the period the modem was down. Angry but also frustrated with Airtel. Regards, Yogi

Hi Customer Complaints Forum, On 9th March 2013, Airtel executive came for Airtel Broadband connection and collected Rs.3000, address proof(Passport Copy)and filled forms for new connection.2 days then, I was informed that there is no technical feasibility for new connection in my area.(JP Nager, Bangalore).I asked for refund and till date, it's not been refunded.It has been more than 6 months.By June, I got a refund cheque with my name wrongly written - my surname misspelled(neither the form or passport copy has such name).That is deliberatly done from airtel side..I raised complaint in Airtel Office, next to Jayadeva hospital and they requested for name change in their records.I have provided my PAN Card copy to correct the name on[protected].They assured me the amount will be refunded in 45 days. Till date, I havent received my refund amount.Its a very pathetic customer care service from Airtel not ready to take complaints through Phone on Airtel Fixed/Broadband. Application Number:TBLR619733 Complaint Number:29794544 Customer Reference Number:[protected] AWB#D82861646 Account Number:[protected] Name Change Interaction Number:[protected] I wouldnot suggest Airtel broadband connection to anyone and advise everyone unless connection is made, dont pay money to Airtel executive. Thanks Alex

Since I had consumed my 103/- 3G Internet data plan om my AIRTEL mobile ([protected]); has deduct my entire 420+ rs from my main balance. Within minutes this has happened only Internet was on and I have not browsed anything. Unjustified customer support from AIRTEL is not ready to pay back my balance. I also had several other issues with AIRTEL o[censored]nnecessary balance deductions with Internet connection issues in past. Customers please beware if you have more balance in your account. They'll deduct your balance with some or the other reason.

Dear Sir/Madam, This is regarding my mother's Airtel SIM card which she has been using for the last 6+ years, recently i bought my mother an iphone which required a microSIM, when i went to get a microSIM i was told that the number is registered on some other name which is strange to say the least. We do remember is like any other responsible citizen, mobile phone user in India, we had submitted my mother's identity document when we purchased the SIM card and since its been quite sometime since she is using the card, we would like the number to remain with her. Can someone please please help us in this matter ?? We can resubmit my mother's identity documents once again if need be to keep the same number. Details of Airtel Number My mother's name - Savita Sawhney Number - [protected]

I had recharged my airtel number [protected] with 655 rupees unlimited 3G ( 3GB+unlimited at 80kbps) data plan on 08 nov 2013. but after completing 3 gb data my downloading speed remain only max 10 kbps instead of 80 kbps that airtel show and declared. shame on airtel for wrong and fake announcement. solve my issue for my speed. shriram panday. FC in mahindra [protected]

Earlier, I was using MTS modem for internet service. After MTS got shut down, I got a call from Airtel stating that they will provide me same service plan. I used Airtel 3G modem for 2 months and paid my bills; however suddenly my service got disconnected and customer service centres had no answer to this. After this, they sent me bills every month with 'Rental', which I am not paying as modem is not active yet. When I visited airtel gallery and even when the recovery guys visited my place for payment, I told them that service discontinued from there end and I will not make payment for the service which I have not taken. Every time i get a call for bill payment, I politely tell them my issues but they want me to pay the pending bills first Also, they ask me to cancel the service; however I dont want to cancel the request from my end as this is not my fault if they dont proivde me with the service and company can stop service from their end and if they want to

I made a recharge of internet pack of Rs125 on 20th September(approx) on my Mobile NO [protected] that was to end up on 19th October. But Airtel by its any unknown policy made extension of validity of this pack (or some other) till 18th November 2013 and even I had some 800+ MB data left on my last recharge which was forfeited by the company on 19th October. After 19th October I was not even able to make any internet recharge on my no [protected]. I made a few calls to Airtel Customer care as well they only gave me information that you cannot do any recharge on your no till 18 November. Even the customer care executive was such a rude person he was not ready to listen and was very harsh with me. I would like to take this matter in front of everyone such that Airtel always repents on its mistakes at least for those who have been long time customers.

Hi,
I am Sagar Jagdale, i got sms for airtel digital id [protected] on my mobile number [protected] everyday but i am not a right costumer of this i d with sms sent by you.i requested more than five times in costumer care number last weak for remove my mobile number from this id but still date i am getting sms & i am more irritated so i did not want to any sms regarding this and solve my issue earliest please revert back asap.
--
Regards,
S.J.

sir I am a poor farmer of a village. I am using now airtel connection . my mobile no is [protected](kolkata).on 7th novmember I got a call from the no [protected] and [protected] and they said me that I have won ten lakh so I have to deposit 2900 rupess to the PNB account [protected]. I have depositted the money. but now they are demanding more money. I am a simple poor man.please sir do something.

To whom ever it my concern: Number: [protected] Name: Mohammed Azhar Shaikh Let me get you up to speed: I had called in yesterday for an issue with my broadband (Frequent disconnect) and was informed someone would try to call me and ensure it would be fixed. I received a call at 8 pm in the night from a technician ( Muzamil ) telling me he will come down now and fix the issues, I informed him I am not available and provided him a time (10 am) for the next day . TO my horror the person shouts back to me “ Fine it’s your problem you solve it yourself”, when I asked him why are you speaking like this, he reply “ Let me see how you fix your problem”, and hug up the phone on me. Is it too much of an asking to provide convenient time for the person to visit? Who has authorized your staff to misbehave with you customers? Is it not the process to check for the customer convenient time before you want to enter their residence? To add to the ferocity, I make 3 calls yesterday to log a compliant, Two people refused to log the issues and finally I informed the third person to log a complaint for the incident I narrated to him he just said “I will provide you with the complaint number and guess what he placed me on hold a never returned from 22 min. Again I made a call and then the person told me he will log a complaint and I will get an update on this. I informed his till this complaint is resolved I don’t want anyone from airtel at my residence. For which he confirmed to me that they will call me up and update me about the complaint and until then I will not hear from the onsite guys. Today, 11 am I see the a person from airtel at my door steps telling me what is the problem and when informed I will speak to the airtel care about it then again shouted at me and my mother and went off. I again tried calling the customer care at 11.26 am and I asked for a supervisor. I was on hold for 20 min and the call was disconnected. So I resorted to go online to place a complaint, and when I reviewed the complaint raised yesterday it says closed without even informing me what happened or anything the complaint was closed. I realize what the point in raise complaints as AIRTEL does not seem to be concerned for the customer problems. Let me make one thing very clear L I am not here to be abused or entitled for such unruly behavior from your staff especially for a service I obtain, the least I can expect is basic courtesy and some telephonic etiquettes. I would highly appreciate basic manners being educated to your staff on handling customer. A person only accepts a professional behavior to solve issues, unprofessionalism and arrogance is not what customer service is. I would like to close down all my airtel connection with you. (Landline, mobile & Broadband). I no more believe that your staf[censored]nderstand what customer service and even as a company you don’t value your customer. Thanks & Regards, Mohammed Azhar Shaikh Transition Manager : APJ Implementation Services ITIl V2& V3 Foundation Certified, ITIL V2 Practioner: Problem Management, Support & Restore, Master Trainer: Problem Management ITIL V3 OSA Certified, , ISO/IEC 20001:2005 & ISO 9001:2008 Certified Consultant and Lead Auditor ISO 27001:2005 Certified Implementer, Six Sigma Green Belt & BB Certified. Hewlett-Packard Company +[protected] / Mobile - Bangalore [protected]@hp.com / Email Salarpuria GR Tech Park, Akash Block, GF to 5th Floor Khatha No.69/3, Mahadevpura City, Municipal Council| Bangalore, Karnataka 560066 India