Airtel Complaints & Reviews

I was using an Airtel fixed line number for broadband connection. When I shifted to a new place, I closed that connection. But the problem is that even though I requested for a connection closure before the next billing cycle they did not initiate the process right away. In place of closing the connection, they kept calling me daily for next 10 days or so. The objective of the calls were to convince me to not close that connection. They kept asking me for the reason why I was closing that connection. When I told that I was closing the connection because I am moving to a new place, they asked me to move the connection to new place. When I told that the new place already has an internet connection and that too an Airtel connection, they tried to persuade me to transfer the connection to some friend. I again explained that my friends are already having internet connections and they will not be interested in a landline phone. But they kept insisting to transfer it. This was okay if they asked these questions once. But despite I explained it to them again and again they asked same set of questions every time. In the end, after more than 10 days since I requested for connection closure, they started the procedure. But by then the next billing cycle had started. Now they started asking me to pay the bill for last month. I told that I had not used it in that month and it was not my fault that last billing cycle started before closing the connection. But again they did not listen. This time also I got around 5-6 calls regarding my outstanding bill. Now they are threatening to take legal actions for the recovery of bill.

we got call on 07/11/13, time-10:40 am from mobile no.[protected]. they said that we have discount of Rs 2160 in our a/c and after recharging by Rs 299 in half an hour .we will get free service for 1 year. So we do the same .My a/c no. is [protected].But when we contact to customer care . told us that we have only Rs 299 balance in our a/c ...they said that this call was from company. I want my discount otherwise i will complaint in consumer court.

This is how the great Airtel's 'manage services' page looks like all the time: TServer Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/RechargeL5DViewAction.action Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUTTON]his is how the great Airtel 'manage services' page look like all the time:

Airtel is the one of the worst service in india. even though u asked them to close the account they will try extend the dates. they will ask us to pay extra amount. this is one of the way in which people are cheated by airtel. my connection is not closed and telling final settlement will be generated on[protected] Please see below conversations between me and Airtel Representative in last month From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Monday, October 7, 2013 2:16 PM To: V, Rajeshvarma Subject: Re:[protected] [|BAL|Qrc207101312105521166940|] Namaste, You wrote in on[protected], with an inquiry regarding cancellation status of your airtel fixedline number [protected]. We have already registered your request towards cancellation of connection. Your Reference number is 39420034. Our team will contact you by 07 days from the request registered date[protected]. Further, we would like to inform you that our team tried to contact you on mobile number [protected] but were unable to establish contact with you. Also, please provide an alternate number on which we can contact you and try to resolve your request. Thank you so much for choosing to continue with airtel. We welcome your feedback. Warm Regards, Sruthi A Customer Care bharti airtel limited.

I am trying to access Airtel's website since morning today to recharge my mobile. I get the standard reply that 'this page is not available'. Why are these guys at Airtel not rectifying the problem even after seven, eight hours. Or is it that they don't care? Is the company going in liquidation or something?

Hi Customer Complaints Forum, On 27th July 2013, an executive came to my house for the installation of Airtel fixedline/Brodband and took Rs 1400 as the installation fees. He told me that some guys will come for the installation in few days. After 2 days, i got a call from Airtel Customer Support that due to lack of availability of connections, the installation cannot not happen and the amount will be refunded withing 15 days. It has been 4 months now and the refund has not been received yet. The customer care guys are saying that they have sent the check to my address but i have received nothing. They also said that if a check has been sent to the customer (Does not matter if customer has received or not), it cannot be re issued. What kind of policy is that? My question to Airtel is that if they do not have connections available, then why do they sent there executives to collect payment first. Why cant they first check the feasibility and then collect the payment of installation. Airtel still has my money. Just want to know how they are planning to show that money in there P/L Books...earning from cheating or profit from fooling customers!!!. Below are my details that will help you people to track my application record. Name: Kapil Kumar Agarwal Cell : +91 [protected] Airtel Fixed-line/Installation Request : 14728408 City : Chennai State : Tamil Nadu Area : Madanandpuram, Porur

I had lots of respect towards one of India's leading brand, but now its lost, I have airtel DTH at home, past 3 days I have video issue, blank screen with no signal occurs, this would usually happen only on rainy days but last two days the weather is normal still its the issue with my DTH, I spoke yesterday 5/11/2013 afternoon with the airtel customer care person, I was told that someone would call me and tech would come within evening, but no one came, then I called in the evening and was told that I would get a call and some one would be coming today 6/11/2013 morning on or before 11, still no one called, i spoke with the escalation team yesterday and even today i was again told that tech would call me before 1pm, no one called yet, so i called now, spoke with the same escalation team person named Ravi(whom i spoke with yesterday) he told me before 5 i would get the call, im speechless with the amount of customer service this brand is providing me and i was told by these people several times that i need to pay Rs 150 even though if its a relay issue from broadcasters end, which is atrocious, i cant believe why these people are charging for checking there own issue. Please escalate this to the right team, im sure i wont buy airtels project hereafter, this is a lesson for me.

Has anyone tried to visit Airtel's website recently? I did, many times in the last four days. It is a disaster. You try to reach 'Manage Servies', and see the fun. My advice: Only retired people and those who have plenty of time on their hands should attempt to visit the leading mobile firm's website. Otherwise, SWITCH OVER TO ANOTHER PROVIDER!

This complaint is regarding FRAUD and NON - FULFILLMENT of commitments made for Airtel DTH connection customer ID - [protected] 1. Charged more i.e. Rs 2250 than ongoing offer for new Connection i.e Rs 2090 2. Giving package ( i.e. Economy sports ) rather than ongoing/promised offer ( i.e Ultra package) i.e. Double Fraud by Charging more than actual ongoing offer and giving less services then actual services. DETAILS :- I applied for connection online at 25 Oct 2013 and got call from Airtel and given OFFER - Rs 2250 online or IVR payment and 2 months o[censored]ltra Package Free with SD+ Set Up Box. The payment was made using IVR option for 2250 on 26 October as explained/guided by the executive. Connection was installed at 6pm by Airtel person and he activated the account using my cellphone and he left the place. Then I found that Channels in Ultra packages are NOT coming. SO I called the Customer Care ( CC ) and register my complaints the same day . Customer care told to wait for 24 hrs and issue will get resolved. 27 Oct 2013 - problem continues.. called the CC again..and register the complaint again .Response = package will be upadate in 4 hrs. 28 Oct 2013 - problem still continues - called the CC so many times .. register complaint. Response - package will be updated in 2 hrs 29 Oct 2013 - problem still exists- called CC again n again . Response - problem is escalated and callback will come. Callback - explained same thing again . Response -problem will be solved in 24 hrs with full gaurantee 30 Oct 2013 - problem still exists - called CC again . Response - callback will be arranged .. .NO callback so-on . so-on . You can call be to get detailed information of above happenings and can cross verify the details with the call details from my Airtel Postpaid Number and also at your Customer Care Recordings and call details. Around 15-20 Customer care calls and 3 Conversation on CC callback. i.e. 7 hrs of converstion duration. Today is 06 Nov 2013 BUT !!! Problem Still Exists. i.e. 1 ) Customer Care offered - Rs 2250 Online payment - SD+ setup box, 2 Months Ultra packages Free 2 ) Actual Ongoing Online offer - Rs 2090 Online payment - SD+ setup box, 2 months Ultra package Free But !!! Activated subsciption :- Rs 2250 online payment - SD+ setup box, """ 2 months Economy Sports package "" ????? Please tell in which corner of world this offer given to me is running ???? Really Shocking... How Airtel executives are fooling customer and wat exactly they are getting by wasting the time and hard earned money of customer using such unprofessional and cheap tricks. Its really strange, i paid for DTH connection 26 October and from first day itself and till now rather enjoying DTH services and i am busy complaining every day. I feel like i paid Rs 2250 to harass my self with help for Airtel Executives. 1. Please resolve the complaint on immediate basis and give me the services for which i paid my hard earned money. 2. Moreover Compenstate the 12+ day long harassment caused by Airtel to the customer in whatever possible manner. Otherwise Disconnect my connection immediately and give my money back.

I am Siva from bangalore. I have been using Airtel broadband for more than 2 years as of now. I have never been happy even for two months without any problems. Every time, I face hell lot of problem and this is the only service provider who is so cheap and never keep their promises and full of miscommunication. I even use Airtel mobile postpaid and my number is [protected] and that service delights me and I am happy to say that I am an delighted customer of airtel mobile service and the first person to stand in the queue of poeple who hate airtel broadband services. My airtel landline number is [protected]. I was promised many discounts and after long and long struggle I get that after making 10 - 15 followups, this time it has got even worse and still I am facing issues but the problem is not rectified. Very poor service, I cam across so far from any service provider. I strongly recommend people not to go with this service provider at any cost unless if you want to face issues and false promises.

Hi Sir/Madam, I have applied for migration of airtel prepaid to postpaid connection. My number is - [protected] & SIM number-[protected]. I have submitted all the documents and paid 599 amount & 50rs for sim on 26th October 2013. My application number is - KKPA-741670. The airtel customer care person told that it will take 3 days/72 Hrs to process my request, they also told that within 2 days i will get confirmation call from airtel executive for verification after that it i will get new postpaid sim of same number from airtel. Its already 11 days still i didn't got any update or confirmation call from Airtel regarding the migration of prepaid to postpaid. I am trying to contact the manger regarding the status of the application whose number is - [protected], who has received my application form, documents & amount, is not responding to my call. kindly help me to migrate my number from prepaid to postpaid and provide me the new postpaid SIM for the same asap.

Airtel has, as of yesterday, barred all calls from and to 96*****120 (Trivandrum number). When contacted, they say an address proof need to be submitted to the nearest showroom to get the calls unbarred. They refuse to escalate the issue and they refuse to raise a complaint. The SIM was purchased in 2008 and they are requesting for an address proof in 2013. It is fine if they want address proof, but they should request for it, which they did not and they do not have the rights to barr calls.I'm completely dissatisfied and feel cheated. I'm considering taking it up to the Consumer Court. Please advise me on how I should go about it.

Dear Sir, My Landline No.[protected] A/c.No.[protected] Name: Lakshmi Rajam, Advocate I am using of your Broad Band data connection for the past five months, While getting connection, I requested your marketing person Mr.Mahesh ([protected] ) to install me the Plan Rs.699/- he promised me that after installation this will be switch over to the requested plan .But after receiving your bills every month, it seems that my request was not complied with, and the unused data's the outstanding bill was arises for Rs.4729/- this could not be bared by me and requested to change the Rs.699/- unlimited plan immediately, and waive the excess payments which I didn't use. Hope this request will be considered at the earliest or otherwise disconnect the connection immediately after dropping a Mail. Regards Lakshmi Rajam

I m using this service since 2008 and due to bad services I stoped it for almost 1yr but recently we started the service again but never thought I have to go through all that again as just 5mins ago I spoke with airtel dth customer care representative today but as usual again they talk like they r owner of the co. they only do whatever they want and started arguing when I asked that I was geting pop up if I recharge with Rs 550 I will get channel 158 free for 1month but I did not get and when I called up airtel rep tlling that offer is closed even everyone talk in same way eigther jr employee or sr emplyee I never thought co. Like airtel hire such who does not know jobs properly as they realy does not deserve this job.everytime when we face any issue with the service I have to pay even when product was in warranty still I paid now its enough and want to discontinue with airtel and want all my money back.

Sir, We had contacted the call center yesterday and we got to know that without our permission you have provided us Rs.100 on voice call free on our Airtel landline number [protected] from 8th October instead of free call of Rs 100/- on mobile Number [protected] .but we don't require this service rather provide us the earlier service i.e.Rs.100 recharge from the month of Oct to an airtel prepaid number([protected]) otherwise we have to surrender the connection. We await a line of confirmation on this regard and hope no scheme will be changed in future without my concurrence. Regards Satish Kumar-[protected] landline no.-[protected]

Hello Airtel, I am getting miss call form [protected] every day around 11 pm, but when I call back they are not attaining some time and some time not responding, please let me know who, s number is this so that i can take legal action on it, this is Airtel number. thanks in advance, please take this as very serious issue because this calls come when I sleep. .

As per the service engineer detail, there is problem in LNB of the set. I have purchased the set of box in 21 sept, 2013. from the first day it is creating problem. 1st set of box was changed, again problem is not solved. now there is problem in LNB, as all the channels are not shown include in the package. please provide me new full airtel digitel tv. instead of old product. customer care only forwarding the complaints, all in vain. please take immediate strict action, rajesh, registered m no. [protected], airtel id [protected],

mera naam shiv kumar madan hai. Approx. 2 saal pahle maine apna vodafone no.[protected] ko airtel me port kiya tha. Nov.2012 se mera bill galat aa raha hai. starting me maine kai baar customer care par complaint karne ki kosis ki lakin har baar mujhe ek hi jawab mila ki abhi server down hai 4 ghante baad call karna. Ant me preshan ho kar maine customer care par call karna hi chod diya, par har mahine mai apna bill check karta tha aur jo thik hota tha utna amount mai pay kar deta tha. Airtel ne wrong bill par har mahine late fee laga laga kar sep.2013 tak approx 1000/- rupees bana diya. Aur sep2013 me mera number band kar diya. Is baare me maine kai baar customer care ko mail ki lakin unhone mera bill thik karne se inkaar kar diya aur kaha ki bill thik hai agar service activate karwaani hai to bill pay karna padega.

dear Sir/Madam, I have a Airtel postpaid connection numbered : [protected]. I have been using this number for several months now and have no outstanding payments on the phone. Today (2nd November 2013), I was sending SMS'ed and suddenly the phone stopped working. I waited to check if the service disruption was transient and after half an hour, called my own number from another mobile. To my horror, someone took the phone and informed me that he has been using the number for a year and a half ! As soon as I heard this, I called up Airtel customer support, spent some 50 minutes, explaining the problem and after a lot of convincing, got them to stop services to my number. They gave me a complaint number[protected]. They also confirmed that they had issued a duplicate SIM the same day (2nd November 2013) and did not quite believe me when I told them that I had never requested for a duplicate SIM. I work from home and use this number very frequently every day. I am now not sure how I can work from my home in Pune as my company is in Bangalore. Worse, Airtel folks are not even interested in telling me how to solve this mess. Also, who happens if my number has been misused for illegal activities ? Should I file a police complaint ? cheers, Kedar

My fixed landline number for the broadband connection [protected]. The connection stopped working since early morning 2/11/2013. I have to login from home for work and hence was very discomforted by this. I called up the customer care and raised complaint which they said will be resolved before 4pm. I told them to expedite the process since I've to work from home using internet. I called two more times asking them to hurry up the process, put it on priority yet so far there has been absolutely no response or updates on the issue. Now my workday is over, I've lost one day's worth of money. This is very disappointing that they can't even give any update or even a response. If you have a 2000 plan plus taxes which makes it about 70rs per day, they don't even care if it goes down for an entire day. No quick resolution. Better wait for 24 hours after which they may tell you to wait more. This is horrible.