Airtel Complaints & Reviews

I have taken Airtel broadband connection, I paid 6months advance. The connection got frequent outage, then I disconnected connection. Before disconnection they told amount will be refund in one week, these is no refund yet from Airtel after 2 week. There no way to connect customer care. my connection number [protected]. And top of that it saying I need to balance amount Airtel as attached in image

Airtel one plan 1999 request was raised on 30th, June 2021. As per their website https://www.airtel.in/one-airtel-plan/ airtel xtream box worth 3999 is free with 1999 plan but when they had come for installation they have asked for 1500 security deposit. Isn't it wrong to advertise something and then change it by making changes to your marketing materials? It is a complete error of communication from airtel and also that they decided to change something overnight and not update customers/their official website on the same. I have canceled the setup as of day one if they can lie/cheat am sure it would be the case going forward. I will ensure I change my postpaid services too as well as my family's the least I can do.

Airtel T. Nagar North usman road chennai outlet forced me to recharge Rs. 219/- as first time recharge when I converted post paid to prepaid on[protected]. Moreover customers are forced to download airtel app to get outgoing call activation for prepaid connection. You can not force customer to use airtel app and it should be optional. Is it mandatory as per airtel rules. If so look into it and re consider the issue. Airtel is denying customer to update their email id through their app to avoid registering grievance or complaints from customers. I have updated my mail id through airtel app from T.Nagar airtel outlet and my mail id is also verified from the app. Now more than 6 days past it is still not activated. mails sent to [protected]@in.airtel.com are retured back with automated message maid is not registered. contact 121 to update your mail id. But the customer care no.121 does not have the option to register mail id which the airtel is not aware ?. please wake up and resolve the issue immediately.

Hello sir, I'm from Allahabad Uttar Pradesh . Im regularly complaining against Airtel WiFi box changing but engineer is denied my service my dsl number is ([protected]) . Mr bharat Always ignoring my service this is contact number of engineer ([protected])

Acctually When i veiwed my airtel account i got someone's others name and personal info i changed it to my name D.O.B but the prmenant address couldnot be changed.
You must Share the details to change it in my email ID as navonil.[protected]@gmail.com

Hello Team,

I did airtel dth recharge of 250 from Google Pay and amount was deducted from my account but still recharge amount not credited to my airtel dth balance. Kindly revert my amount to bank account or add amount to the dth account.
I have also attached payment UPI ID & transaction ID.

Airtel DTH customber id :
[protected]

Thanks,
LOKESH.

Hello Airtel..
I did my Airtel recharge on 28th June 2021, but it still doesn't reflect on my account..

I am sharing you the transaction screenshot.. please solve my query or else refund my money back

Hi Team,

I have been charged in June month bill for calling ICICI Toll free number [protected]. When I registered the complain, then I have been told that number starting with 1800 will be only considered as toll free number. But as per the screenshot, it clearly says that [protected] is toll free number and also this information was never conveyed to me earlier. I would like to highlight this, as normal customer is getting exploited even if the information is correct.
Request you to please check this issue on priority.
Relationship number: [protected]

Thanks & Regards,
Arunabh

Sir,

I have recharged an airtel mobile number [protected] on 12.06.2021 vide reference number [protected]IGALHMOKT7 for Rs. 129.00 but neither above said mobile has been recharged nor the said amount has been credited in my bank account.

Hence it is requested to reimburse the said amount to my bank account immediately.

Thanking you.

I am a very old customer of Airtel. I recharged my phone with Rs.2495.00 with all india numbers free + 2 GB per day data. I had to send an SMS to SBI on 567691to unlock my credit card. The SMS was not going. I was informed that this is a special number and that the annual pack of 2495 does not cover the said numbers for SMS. So I recharged with Rs.79.00 on 29.06.2021. Still the SMS is not going. I am 70 years old and cannot keep running to your office everytime. Your local office was not able to offer a proper remedy for the same. Do the needful urgently. My credit card is blocked.

I made a payment for booking cylinder in the airtel app. An amount of 383 rupees got deducted from my account but the transaction got failed. My transaction id is[protected].

I had done a recharge through airtel thanks app of Rs 598/- on 26/06/2021 for my mobile number [protected] . The airtel thanks app shows that Rs.40/- off for recharging the same 598 plan. I select recharge now option on the app and select amazon pay as payment mode. It shows that I have to pay Rs.558/- after discount. In my amazon pay balance it had a Rs.185 and balance of Rs.373 deducted from my bank account by amazon pay and the total of Rs.558/- amazon pay made the transaction to airtel. On same time i got a message from airtel mentioned one order id for the same recharge. But recharge not done by airtel and successful message not received till now. I contacted airtel and tell about this. But the representative tell me that the recharge amount not reflecting in their side and i have to contact amazon pay. Next day i contacted amazon pay customer care and tell about this. They tell that the transaction was successful from their side and they send the details of the that. I forwarded the same mail to airtel and tell again all the story. But airtel is not doing anything for solving the issue. And also regarding this I create a service request through airtel thanks app but airtel team close the request without solving the issue.

For months I have been trying to complain to airtel that after the daily limit of 4g data pack which is 3gb per day, the top up or the extra data which has been recharged of 251rs 50gb data, it doesn't get used after daily data is over!

Instead of switching to the extra backup data I get notifications to recharge! Data limit is over! I try restarting the device, turning the airplane mode On Off.. then i try clearing the cache of the phone service, carrier service and settings. Even then the backup data is not getting switched on and I keep seeing the notifications to recharge!!

Airtel doesn't have a clear contact email or customer service to contact! They have hindered users from complaining! This is the email id they have provided which always fails to deliver them, and i get reverted back to call on 198! After calling them the service executives are never helpful, despite hundreds of complaints the issue is still the same!!

After the daily limit is over, the 4g doesn't use the backup data for hours of frustration!! To which the customer care scammer says that it is due to network load in the area! But You can see the speed test screenshot, the download speed is disaster, whereas the upload speed is fine, which means the network is clear, but their system is faulty or the workers are negligent, or maybe they are scamming, by making the users to recharge again and again by saying daily data is over.

Into the attachments you can clearly see, that daily data shows 0 / zero after usage, and the extra data recharge which was done for rs.251 of 50gb, there is 18.5 gb data left! But their system doesn't read that and they keep giving warnings that your data is over, please recharge which you can see in the other screenshot when i tried to create a help ticket for network issue, they sneakily warn that your data balance is running low, please recharge, to which many people might recharge and give them the money! That is how fraudulent they are behaving..

I have recharged airtel mobile number [protected] today and amount has been debited in my bank account but the above said number has not recharged.

Kindly either recharge this number or reverse amount immediately.

Hi team,
I have requested to install the xstream fiber connection for that I paid rs 3569 . Before collection the money the representative was taking calls and calling me for all the details. Later that he didn’t even responded properly and didn’t do the installation on time. So I have requested to refund my amount asap. Really not satisfied with ur services and way you treat the customer once they paid. I haven’t get any refund sms or mail, kindly check on this application Id:[protected]

Dear team my name is Kamini Devi. i have airtel payment bank saving account with you. my account no is [protected] . i had register complaint on 18-june-2021 with case no.10470711 regarding i am not able to do any debit transaction from my account due to debit freeze on my account .customer care told me send self attested documents at [protected]@airtelbank.com. i send my self attested document same day. i get reply on 23-june-2021 that block will be removed within 48 hours but today is 29-june-2021 still my problem is same ..i am not able to use my hard money which i deposit in this account ..i am really really frustrated with airtel team.. they are not understand my problem. Today 29-june-2021 i resend my self attested document such as aadhar and pan card again. i got massage it will be removed within 48 hours...plzz help me plzz...its very bad manner to treat with customer...at least you can call me and inform me why you are taking too much time ... very irresponsible manner from airtel ..

My airtel number is [protected]. I made a payment of Rs. 1498/- for recharging my artel number through airtel.in on June 29, 2021. The money is deducted from my bank account, but the recharge is not done yet. Kindly help me out.

Sincerely yours,
Anirban Banerjee

Automatic charges were levied without following govt guidelines of sending reminder at least 3 days prior. Raised a complaint with them on June 15. I was asked to send screenshot of transaction. After that I got no update. 2 weeks have passed. They kept repeating the same generic message and refuses to callback even when requested to.

I ported my number [protected] from Vodafone to Airtel after vodafone network stopped I inserted airtel sim card and televerified but still nor I am able to call or use the internet moreover when others try to call me it says number does not exist. Alternate mobile number is [protected] please help

Dear airtel my location is 229201 and i am having 8 airtel user in my family and in my area maximum people is having airtel operator but we all are having the same same issue and that is network coverage and low download and upload speed.
I complained many times but our problem is not solved yet. Other operators like jio and vi is providing far better service at a competitive price.
It's my request to airtel to solve our problem otherwise we will port to other operator.