Airtel Complaints & Reviews

Dear Sir/ Madam,
My Name is Kishore B residing in Tirupathi.
I lost My SIM Card and approach Bharathi Airtel Service Center in Tirupathi 31st december 2012. They issued a new SIM Card, SIM Card No is[protected]H-3. My mobile no is [protected]. I had submit my ADHAAR Card for identity proof. After 4 hours SIM got activated. I had recharge 50Rs to that number. I had used for 3 days then that number was disconnected, Again i had approached the same service provider. They said your number was released to free number because you are not using for 28days. Then i asked them why you issue a SIM card. They said you ask customer care. I called customer care they said this number is not activated and not recharged. That is why i need to raise a complaint against the Bharthi Airtel. They are not responding propely and they behave anything. I said i am going to complaint on Consumer form, they said go and raise complaint nobody will do nothing on us. Kindly Raise a complaint on them.

Regards,
Kishore B
[protected]

I had done recharge (TopUp) of Rs.300/- on 27/02/2013 on which I should get Talktime of Rs.310/- but I got only Rs.264 as talktime. When I contact Airtel customer care they are saying that we can't do anything. Before doing recharge I had confirmed with there representative about the recharge and they had told me that on topup of 300/- i will get talktime of 310/- but now they are simply saying that they can't do anything and they they had talk is really horrible. now they had put my no. in blacklist, so i m unable to contact customer care also. Please help me to get back my remaining balance. MY Mobil no> is [protected]

my no. is [protected] this no. dnd is activated proffesional calls and msgs coming 28.02..13 airtel money regaarding call 12:35 then value added service activated regarding msg 12:44 28.02.13 so what is the problem why are you stop this type phone calls msg..

Sir,
I had purchased a data card whose number is [protected] in month of novemeber,2012. I had submitted my company ID card and my PASSPORT Photocopy to the airtel employee for verification. Now i was using this datacard and submitting my till january,2013. after that i decided i will not be using it, so go to the AIRTEL center in Goregaon to cancel this datacard and to pay what ever in my account left. but there i got to know that this number is not alloted to me and some one other name as sanjay sampat and they will not cancel it as you are not sanjay sampat. Now what i was supposed to do. I mailed these AIRTEL helpline email id and contaced AIRTEL customer , both of which told me they will not cancel it and provide any information regarding it as you are not the customer. So i stopped using that SIM. Now i don't want these AIRTEL guys to come out to me and say that you have this much amount of money pending or now the sim is registered to your account or anything else whatever they gave reason. And i would suggest AIRTEL company to block this number. Thanking you
Amit Deswal

To whomsoever it may concern,
I have been a customer withe Airtel for the last 8 yrs and my current no is [protected]. MY Airtel sim card validity expired on 27th Feb 2013 and i have tried various recharge amounts as suggested by your website and customer care, which I have to mention was nothing less than useless. All these recharge amounts ( Rs 51 as suggested by consumer care, Rs 73, 27 and 110 as suggested by your website) got rejected under various reasons ranging from "not a valid amount" to "beyond scope of recharge". I would request you to look into theis matter asap and also look into thee attitude of your consumer care executives as thee current attitude is not going down well withe thee customers.

Regards,
Lakshmi

Sir/Madam

I need call detail for my mobile phone for incoming and out going call my number is [protected] for this month please e-mail me all the details to my e-mail address [protected]@yahoo.com

Your dept has installed airtel tower on the 2nd floor of my house cp 107. The generators vibrations is disrturbing my family. My mother is also not well in health. Moreover this tower has not got any permission from our block association. Plz check the same and remove this same urgently .

I have an Airtel DTH connection.My a/c no. is [protected]. I have recharged with Rs.310/-. As per their policy I should get Rs.31/- bonus amount but till today it's not credited in my a/c. Even their customer care peoples also not giving the clear answers. Please credit my bonus amount.

When i am trying to load cash, error msg appearing that ur account is blocked. because of this i m unable to load cash. when i called airtel money they said that u have to provide ur document with fees of Rs.50. Why can i pay the fees when i have already paid Rs.100 for the same?
my airtel number is : [protected]

Our office is in Mohan Estate, new delhi and here we face severe Signal problems. Especially for Airtel. Link disconnection and severe call drops. Many employees facing severe problem due to this poor services.

I have been following up this the nodal officer since 2010 who gives me only dates and no resolution till date. We need a signal booster to resolve the same. I

Hi i had activated airtel 3g 101rs plan on 22nd Feb2013 initially the speed was pretty low was about 7-8 Kbps on 23rd Feb my internet was running on 3g with speed of 1-2 Mbps soi watched 3 song videos on youtube and all of a sudden the speed dropped to 1 kbps, how come after watching just 3 videos my 300Mb got over even now my internet is running but i am unable to open any URL, Airtel stop cheating people with their money its a hard earned money when you can't service properly don't commit, I want my money back. My number is [protected]. i used to use 2g plan of 98 but just to test airtel 3g service i switched to 3g plan but the speed of this 3g plan is worst than 2g wherein i used to get speed of about 100kbps. I want an apology from airtel and also a written explanation from them ASAP.

I am a resident of Bhopal and i was subscribed to Airtel WiFi network for my broadband connection. My subscription index was as following:

Speed - 2mbps | Billing period Start Date - 23rd of every month
Download Limit - 30 GB | Billing period End Sate - 23rd of every month
Speed after crossing Download Limit - 256kbps |
Data Usage Plan Period - 1 Month |
Bill Amount - 1399Rs/Month |


My problem is that, since I've been subscribes to Airtel I had a slight suspicion that they have been cutting of my network speed before the completion of my download limit 30 GB (look at above given table) and diluting the speed to 256kbps from 2Mbps. So i got a software which works on the basis of telling you your internet usage plan correctly. All you have to do is to feed your data plan to it and it will show you your "Usage" and "Remaining" data statistics.

And guess what? Airtel was frauding me the whole time. I had enough data left (7 GB) to use but today Airtel again cut my speed off. I have also checked speedtest.net and it showed me my speed 256kbps so I'm pretty much sure that my speed have definitely fallen down drastically.

Help needed to resolve this type of problem and make sure that I'm not paying this huge amount for a slow speed of 2Mbps which eventually gets slower even before 30GB usage (upload and download included) to 256kbps.

Thank You

I have 2 airtel mobile connections (one in Mumbai and one in Madhya
Pradesh) and 1 idea connection which I use for Internet.

My number is [protected] and yesterdar I bought a pack for Rs. 9 which
gives 3G internet for half an hour. In fact, I have used this package
earlier as well and it worked quite well for me. However, this time It
gave me a problem once the pack got activated. The 3G network was not
showing up. It was giving me Internet only through "G" and "E" which
are GPRS and EDGE respectively. On the top of that, I got charged for
using the Internet when it was supposed to be free as per the Rs.9
pack of 3G internet for half an hour. So, I called up the cust serv
onlt to encounter one of the horrendous customer service I can ever
remember. First of the two calls were disconnected by the customer
service agents. I called up at around 12.15 am in the night. The third
call and the agent couldn't understand anything about the problem. IN
fact, he started to say something like that I have used a dongle. etc
when I dont even have a dongle or a laptop with me. When he was unable
to solve the issue, he connected the call to his senior executive
"ZAHID". Now, this chap turned out to be rude and he simply stated
withou any reason that I was supposed to be charged and when I asked
why he said that he cant help me and he call up the 3G technical
tream. I was so frustrated that I asked him for the MNP port out
number and this Zahid was more than happy to give me the MNP number,
He asked me to call 1901.

If this is the way your so called customer service to work then, I am
sorry I will never like to associate myself with airtel. Now, its not
about the Rs.25 which I have lost as its not a big deal for me but its
the principle. I have been humiliated by your customer service and I
will make sure that I will continue to raise my voice against it
unless you people call me and apologize. Also, I want actions to be
taken against "ZAHID" and the previous agent. Also, I would like to be
compensated.

Thrice in the past month I have recharged my Airtel prepaid phone from Airtel's proprietary website. All three times the transaction failed and the money was debited from my account. Supposedly the transactions had failed due to some "technical reason".
On repeated complaints to the Customer care, the money was refunded to me in 4 working days(for the first 2 times, the last - yet to be seen). On inquiring as to why the online terminal was kept open when obviously there were some "technical" issues ailing it, she brushed my question aside by saying that my complaint was noted and that it would be rectified given time. From there we entered a loop, where I kept repeating my question and she kept giving me her standard responses (as, I suppose, she was trained to do). Honestly its times like these that you realize how helpless you really are. Given the situation, you have 2 choices. You can either switch to a different service provider and experience the same fiasco all over again, or you could live with the horrible service they fling your way.
Here's hoping that this helps the situation get better.

I purchased Airtel's RC11 SMS pack on 15-02-13 and[protected]twice). I have received message that RC11 SMS pack with 120 local/ STD SMS for 30 days has been started only once on 18th.

However, all SMS's are still being charged at Re 1 per SMS.

I have complained to Airtel but they have not resolved the issue so far.

Would be pleased if you can get Airtel to resolve it immediately and
1. get the SMS offer started immediately
2. I have already sent around 100 SMS's so far from 15th which was charged at Re 1 per SMS to my main balance. The amount should be adjusted appropriately or reimbursed.
3. Since I paid for RC11 twice, one of the payments should be adjusted appropriately or reimbursed.

Regards
CL Narasimha Rao
[protected]

my airtel net modem number id [protected] is still not activated so i too call customer service but no responce so pls help me to slove my problems.
regards
s.k.s.groups

Hi,

I had bought an Airtel DTH Connection online on Sunday, 24th Feb. However, the connection is still not active today (Wed, 27th Feb). I had been calling Airtel's customer care and they have been regularly "assuring" me that the issue will be fixed in 24hrs, 2 hrs etc. I have called them at-least 10 times already and 4 times since yesterday.

I am terribly appalled by Airtel's service. All I want now is to cancel this connection and get the amount refunded. Could you please help me out? Please ensure necessary steps are taken so that in future consumers don't get into trouble like I did.

Registered mobile no : [protected]

Regards,
Rajesh M R

I have ported my number from Idea to Airtel. My number is [protected]. The verification guy of Airtel had come and I was in my Boss cabin. The verification guy enquired and was told by the office caretaker that I will be back soon and that he could also call me but the "arrogant" person replied I don't have time to call everyone and he left marking me " Not found at address". Next day I had to go to Pune for office work. I receive a SMS from Airtel warning about stoppage of Out going calls and it was also mentioned in the SMS that I should contact my dealer to avoid stoppage of outgoing calls. I immediately contacted my dealer who told me that verification will be done again on some date. I felt relaxed but to my surprise Airtel after one day completely stopped services NO incoming calls even no SMS I am left in lurch being in Pune I have to often go to STD booths which are also hard to find or borrow somebody Else's phone for contacting to my family and to enquire about the health of my ailing father. My family could also not contact me as incoming facility was also barred. I really felt it was " totally unjustified" to stop the service when I was in roaming and i needed my phone the most.

I demand that my connection may be restored immediately. I am also having another connection from Airtel number [protected] which is lying at my home now. If verification is so sensitive I hope that Airtel puts some sincere employees on this duty and not careless people which can cause problem for Airtel customers.

Vikas Chawla

I opted for MNP, on 15th Feb.
Today its 27th Feb. I haven't received any call or sms. No prgress.
Airtel people told it will take 7 days on 15th Feb.

My Mobile number presently in BSNL: [protected]
My UPC number : BA772472, which is valid till 2nd of March, 2013

Could you please explain me why there is delay, they charged me Rs.25 for MNP, Airtel service center Mehdipatanam, hyderabad

Regards
Ravindra

This is regarding my complaint on Airtel, Outlet at Hydernagar, Mahalakshmi Towers, Dr. Atmaram Estate, Hydernagar, Hyderabad.

In The previous complaint I have clearly mentioned the delay done by Airtel Outlet Present at Hydernagar, One of the Customer care executive speaking in hindi (unfortunately i could not ask the name) asked whether I am interested to shift my service provider. Now I clearly understand how inefficient customer care executives are and how inefficient the Airtel Outlets are working. Very pathetic on their part.


Balaji - [protected]