Airtel Complaints & Reviews

hi team,

I installed a broadband connection(some 899 pm plan) from Airtel(landline no 4017829), with a WiFi modem around December 2012 in Sundernagar Raipur.
Before the install, the sales rep promised and guaranteed the good service and connection. But, i started facing connection issues the very next day of installation. When i called the airtel customer service(121), the call will drop every time it transfers from automated voice system to a call center rep.
So i called their local technical team, who gave all useless reasons for not turning up for service, or when they came they will try bluffing me with technical issues. When i told them that i myself am a software engineer, they started a new story altogether that the underground cable is having problem in that area.
When questioned they themselves said that the sales folks lied to me about the connection and there is cable issue in the area i reside.
Now i am calling them almost every day, but no help, there is no internet service over the broadband connection. I call them so many times, still they don't come, if at all they come, they will say every time that the cable has problems. My question is- if they have such pathetic cable setup, why they fool ppl and take up new connections in that area.

I called the sales head and he says to go to their office. I ask them to give me complain no. and they say they cant as its offline service- what does that mean!!! I also registered an official complaint at their website( reference no. is LB[protected] on 9th feb but no response from the company yet.. These people are giving worst services, they don't pay a heed to customer's problem and frustration. Even when we are complaining, they smile shamelessly saying go to the head office if you want to uninstall the connection. So, is this the reality of the company that claims to be the best in India- smile, come home 10 times to install everything and take money, but once we start complaining, they ask us to go to head office, making us suffer and frustrate.

Hope my complaint will help me or others to beware of Airtel's fooling tact.

Regards,
Bhawna

I HV RECEIVED A CALL FROM UR EXECUTIVE REGARDING CHANGE OF MY EXISTING NETWORK OF MTS DATA CARD TO AIRTEL, UR EXECUTIVE PROMISED ME TO DELIVER THE GOODS BY 1PM OF 4-3-2013 BUT NO ONE VISITED

The payment of rs 145 was successfully made through icici bank payment id[protected] on 28feb but the service is not activated by Airtel. Tried to call Airtel customer care but no help received. Seem to be cheating once payment made through internet.

i have applied for new airtel BB connection on 2nd Feb got reference number[protected]. Got a meesage on 4th Feb that post checking availability in my location my documents will be collected. On 4th itself an Airtel representative visitied came to collect documents and Rs 3150 as package charges. On 7th Feb i got confirmation that my documents have been submitted and installation will be completed in 3 working days. No more calls from airtel after that. I called them on 11feb and checked the reason for delay. to my surprise i was told its not feasible in my area as lines to my apartment are damaged. i asked them my neighbor is using Airtel how is it possible lines are broken they had no answer and just told that this was feedback from there backend team.

It seems Initially no Airtel representative came to check availability in my area and they just charged me 3150 INR for no reason. i raised a request for refund of my deposit reference number[protected]feb 11) got no response from airtel,[protected]feb 12) still didn't get any response and finally on 17th Feb 28850508 for which at last i got a call back and was promised full refund. Surprisingly on 18th i got message that services to my fixed line (which was never installed ) has been started.

I am waiting for my cash refund and a prompt response from Airtel. Services have been degraded drastically, same thing has happened to my many frnds where money was collected and after that it was informed that lines in area are damaged. how is it possible that all lines get damaged at the same time. is this QoS from Airtel.

Whenever we are late in payment Airtel charges us 75rs as penalty, is Airtel going to keep on other side also this time they are late in payments.

saurabh arora
[protected]

Dear Sir,

I Have taken my Airtel prepaid sim no[protected] in 2010, when i checked recently its on other person name.

Kindly help me how can i change the sim on my name and address...

2 Time's summit address proof but ...dose not name change, , , , , ,

NOTE: but my friend told change network...easy way...!

BY
P.K.KARTHICK
[protected]

I am Nitin Mehta, having two Airtel Digital TV connection at my home bearing ID no. [protected] and [protected]. I have made request to customer care on 3rd Feb 2013 for merging both the connection to avail benefit of multiple connection offered by Airtel and they promised to do the same within 48 hrs. But they have failed to do the same yet, every-time i call they say it will done within next 24 hrs. Its very torturous to innocent consumer like us to call customer care so many time and talking to them for 20 - 30 Min's on paid customer care number [protected] to just make fool of our-self. So after trying non stop for more than one month, i have finally decided to file an compliant against them here to seek solution to my problem.

Nitin Mehta
[protected]

Hi,

i used airtel 3g 675rs 3.1gb plan post usage it charge 3p/100kb so i looked

for another plans for next bill cycle as i wanted Unlimited plans.

31-jan 2013 => i have seen 650rs 3gb UL plan on airtel site for postpaid so

i decided to activate it on 2nd as my cycle is 2nd to 1st

2-feb 2013 => i have call customer care and activated that plan so i get

the benefit from the day 1 of the bill cycle but as it get activated i

didn't get 3g speed i called customer care to verify the plan they told

plan is correct i told them then why speed is not there then they note

network complaint to look the issue. but it was not network complaint bcoz

every where i get the same 2g speed.

5-feb 2013 => i went for airtel Relationship centre they told me that the

650rs plan is for only datacard not for the sim that you are using for

smart phone then i shocked i said then why you showing it on your site

without mentioning that its only for datacard and if it is for datacard

then how can you activate it on my sim they said we dont know how it

activated but this is the reason you are not getting speed of 3g. so i

deactivated that plan and i told them to show me other plans in 3gb with UL

usage they denied insted they were providing me other plan for which i was

not suitable.

11-feb 2013 => so i have seen the other operator providng me 3gb Ul plan in

postpaid in 650rs so i decided to go for MNP.

15-feb 2013 => i have reqested MNP to other operator

16-18 feb 2013 i have got many calles from airtel to know why i want to go

for MNP etc.

19-feb => it get rejected even without infroming me when i called them they

told you are cug user you have to first exclude your cug.they never

informed me before for this insted they alwasys called me to know why i

want MNP what happen and never told me that you have to first exclude cug.

20-feb 2013 => so i visited the RC again and given the application for cug

exclusion they told me that it will done in 48hrs but it didnt happend.

23-feb 2013 => i called customer care they told me that your cug is still

active so i called the RC where i given application they told me that your

request is processed so i waited more but no again it didnt happend.

26-feb 2013 => i get call from airtel the guy was saying that you want to

do MNP why i told him that i dont want to explain again and again i req him

to clear my cug. he told me that your this month cycle is at end so if you

req for MNP it will be again rejected i said why he said bcoz you have to

wait for this months bill to generate you have to pay it and you have to

pay extra amount for next bill cycle in advance then you will have to req

MNP again i said then why you people not infromed me it before he said sory

for this make you delay etc etc then i agreed that i will pay my bill i

will pay advance amonunt so that i get clear from airtel and he promised me

that your cug will be closed soon but it didnt happend.I know that if Cug

will not closed MNP will always get rejected so i thought to clear cug

before i pay all bills and req for MNP again.

27 feb 2013 => i visited again RC to close my Cug, she filled form and

processed it she promised that it will be done in next day but still not

done.

2-march 2013 => again i req calling customer care to exclude CUG.

4-march 2013 => i waited to change billcycle but still disappointed, my CUG

is still on.


By above experience i feel airtel is having worst customer care service. i

dont want to continue in airtel for single day but they are not processing

my CUG exclusion and MNP i am tired of contacting customer care. my number

is important for me as i am using it officially and having it for one and

half year.

i dont know when will i get this all clear from airtel.

Consumer Forum, 

This is to bring into your notice a Sheer Denial from Airtel so called cx service for acknowledging refund/ conversion of plan of Internet.

I paid a retailer sum of 149 to get the Internet pack recharged for 30 days validity. I got an SMS confirmation as following: 

Recharge Successful on[protected] at 03:35PM,MRP: Rs 149.00, STax: Rs16.39, TransID[protected] Validity :28 days Benefit:700 Local A2A minutes

As you can see the benefit mentioned in SMS was 700 free local minutes whereas I paid for 149 /- Internet plan. Considering there might be a misunderstanding I called Airtel cx service and Sharad answered the phone. I explained him the situation and requested him to either refund my 149 money or simply convert 700 free mins plan into Internet pack as free mins as no use of me. I also informed that nit even a second is consumed from 700 mins credited to my number. He refused! When I further insisted for support he denied very rudely and even raised his voice. This made Me angry and I asked for manager, He Denied that call can't be transferred there is no such procedure. If He has refused so it's a permanent refusal. When I still did not relent he transferred me to a senior escalation team and I spoke to Rohit, he was polite and atleast heard me but he said he can't refund my money and also can't convert the plan from free mins to Internet pack though the price is just the same. He said it's reatiler's fault. He asked me to check with him. I explained since I'm working women and I can't go and talk to retailer when at the end solution has to come from Airtel only. As a cx for me it's Airtel's bad and doesn't matter be it retailer or frontline executive. But he denied and then I asked him to put me through the manager.

My call was then transferred to Sumit Mehra the team manager who heard the whole story 3rd time and gave me the same answer. He said you have recharged and Now u have to consume 700 free mins... I explained that they are of no use to me as nobody in my family has Airtel phone and they are useless for me. I asked him to convert tha plan into Internet if he can't refund but he bluntly denied. He said that  I should now use free mins and there is no solution from his side. I tried to convince him that I don't want to waste my money but he remained very insensitive and this was least cx centric conversation I ever had. I was helpless and I told him since he can't help me then I m left with no option but going to consumer forum. He said 'go ahead if you want to' as if this doesn't meant anything for Airtel reputation. 

Hence, with Airtel's team manager Sumit Mehra's due permission, I am hereby writing this to you because as a cx it doesn't matter to me whose mistake was it. All that matter to me is that i don't want to end up paying for service which I am not even going to use. So kindly either refund my 149 /- or convert the free mins package to Internet pack worth 149/- it's my money and i have right to spend it on something I need to, want to, but not on something forced upon me.

I am extremely dissatisfied with the support provided by Airtel and I am very sure I will discontinue using this no as soon as I get myself another brand that can show some sympathy towards their cx. Or at-least have logical support boundaries. No one like to pay for things forced upon them.

Sir,

I, ABDUL MUZEEB, Airtel customer last Seven Years, my mobile no is [protected] (Pre Paid Customer).

One sudden day i.e., Dt.[protected] I received a message to submit my Photo ID and Address Proof within 24 hours, unfortunately at that I am in camp, after 24 Hours they stopped the Services.

After coming from camp I submitted all relevant documents as they required, after two days i connected services.

After one week My SIM registration was failed and my services was stopped without any intimation.

Why such things will happen regularly in Airtel, kindly pursue the matter and take necessary action for re-connection.

With Regards,

ABDUL MUZEEB,
SRI PAVAN ESTATES,
Flat No:401, Door No: 49-24-51/20,
Madhura Nagar,
Sankarmatam Road,
VISAKHAPATNAM - 530 016.

Hi ,
This is to bring to your notice on my Complaint on AIRTEL - 3G DATA CARD.

I bought 3G Data Card from AIRTEL in MAY 2012, and used it for 2 months.
For the month of JUNE/JULY - 2012, I got the billed amount of Rs 5000 + , which i didn't use much of it.
Sent many reminder mails to the Airtel Customer care, but there was least response to my queries.
Thought this way might work and people who are using 3G Data Card from Airtel will get to know.

Note : AIRTEL, One of the Top BEST mobile service provider proved that it is the WORST too in providing the inappropriate BIll Amount.

Thanks & Regards,
Raj
[protected]

Dear Sir/Madam

This is with reference to my last complaint that i had reported at Consumer Complaints. I received a call from Mr Sumit Sharma, agreeing to get the amount of Rs 217 collected from my workplace for the sake of clearing out the outstanding dues and issuing the NOC. Its been around 20 days now. No one from Airtel has contacted me to collect the dues. Also, I have sent multiple mails at [protected]@in.airtel.com...

Balance less from my wollet but recharge not done in my airtel dth account
Order no: [protected]
Time: 12:44pm 11/02/2013
And
Order no: [protected]
Time: 10:04am 11/02/2013

I have recharged my airtel number [protected] with Rs 199, Rs 149 one after another from airtel.in and each of them failed but the money was deducted from my bank account. So I had to call customer care. Since my SIM card is from Tamilnadu and I'm in Bangalore, I had to call from an alternate number.

First when I called, they assured me that the money will be transferred back to my account. They also asked me to recharge again. So I tried to recharge again using airtel.in. But I got the same result. So I called customer care from my docomo number, and when I opted to talk to customer care executive, an automated kept on saying "please dial *121# to manage your airtel service" but wont connect my call.

So I tried from my vodafone sim and I successfully connected my call. But the worst part is my vodafone number is also blocked like my docomo. Then tried with my friends number too. All of them are blocked now. I can assure you that I didn't use any unprofessional words.

What is this policy of treating a customer? First the recharge system is not working but money is been deducted and then when customer wants help, it is not being provided. There is no free customer support for roaming numbers and when we spend money and try talking to customer care our number is being blocked!

Horrible customer care support.

I registered for porting out my number from Airtel, and it has to be done within 7 days .
Today this is 9th day and they are not giving me any details, also they are ready to close my number but they automatically assumed that i want to remain with airtel. When i called them they asked me to go to their store , when i went there they were not even rerady to listen to me.
From past 2 days, I had called their customer care around 10 times , many times they disconneted my call without giving any resolution.

No body from them is ready to accept my Port request, saying that it is not in there hands.
They told me that i will be getting back call within 2 hours , but no call i had got .
Every day they register new complaints and give me 24 hours of time but everytime the same story there is.

Please help me as it is very urgent for me to Port my number as this network is of no use for me because there is no network available at my place.

I had a Land line. My acct no is 16629709.My Phone number was 40656246. I had surrendered the line vide letter dated 7/10/2011. My last payment was o 05.09 2011. Vide receipt no 243381.Rs 410. No letter of closure of line was given to me. I was told it will be emailed. On 21st February 2013 I received an SMS that I owe a sum of Rs 80 and odd. When visited their park street I was told that it is Rs.180. I promptly cleared. Instead of issuing me a computer generated receipt I was given a kachcha receipt No 4850664 where only acct no is written and no rubber stamp or any thing was given. When questioned about the authenticity I was asked to go to court. My question is where is the guarantee that after five years another notice will not be served since they re not closing my account.

I am using Airtel DTH/Digital TV from last November 2012, Without my notice or request they changed my monthly pack from south supe rvalue to south economy sports. When I called to them they are saying that you have messaged for changing the pack on[protected]. But I did not messaged to them for changing the pack. They are cheating the customers by saying false statements. I asked them to change the pack but they need at least one month for changing the pack. It is not my mistake then how can I pay for the monthly pack which I do not need.

i forget my airtel money password & id my no is [protected] please send me details on [protected]@gmail.com or [protected] by sms

I have recharged my prepaid mobile No.[protected] on 2/3/2013 with Rs.100/- but amount debited my credit card and mobile recharge have failed.Please refund me Rs.100/-.my contact No.is [protected] E Mail ID [protected]@gmail.com and PNB credit card is [protected].

my mobile no. Is [protected] airtel preepaid conection . For recharge 79/- rs. date[protected] .this recharge for reduce call rate . But no reduce my call charges & cut my balence 79+200/-. When i call costmer cair but not setisfactory answer . Pl. Action .

sir,
i am one of the retailer of airtel company. i have just recharged my airtelmoney smobile Number [protected] with Rs. 1000 on dec 2012 date lies between 15 - 27 december. i just recharged on BSNL NUMBER [protected] with Rs 500 and i recieve the Recharged amount on Bsnl No. when i just recharged the vodafone No. [protected] the balance gets deducted on my mobile but the amount of Rs. 500 have not been transfered till this date. i have dialed the customer care they have registered my complaint with complaint no. 5842650. they told that you will receive a call till 31st December about your complaint. but i have not received any call. i take the same complaint to the Airtel Head office located at sonwar Sringar jammu and kashmir . they ever ask me you wait one or two days but till i have not receive this amoun. please add back the detected amount on my mobile account.
thanx