Airtel Complaints & Reviews

dear sir/madam,
this is bipin kumar from chandigarh.On 1 mar 2013 at around 6.40 pm i tried to recharge my airtel mobile no.-[protected] for Rs.-200 through m.airtel.in through debit card.my recharge was not done but my balance has been deducted from my icici bank.I tried to launch the complain regarding this and for refund of my money three times to the respective airtel department but neither of my complain has been resolved and my money has not been refunded to my bank account yet.during the transaction i just received the sms of balance deduction from my bank but have not got any transaction id even.........the transaction id of my balance deduction of my bank is

6 01/03/2013 VIN/BHARTI AIRT/[protected]/0 DR INR 200.00

please solve my problem.....

i am Prasanna. one of Airtel mobile customer for long period. my number is [protected]. THe period When i get this

SIm card was so good that the AIRTEL company peoples care about customers most. But now they acting like mafia.

if we had enough balance in mobile they automatically take some money, telling us that we activated it. here my personal

experiance. Now for 26 rupees one sms pack. is available in airtel . it has an auto renewal system. this on 06.02.2013

this pack period ended. before two days i receive message that this SMS pack will be auto renewed at the end of this

SMS pack period with a number *121*5# to manage auto renewal service . on 06.03.13 i used *121*5# option and i

deactivated autorenewal facility. on 07.03.13 i recharged this same SMS plan manually. but in the mid night of the same

day they took 30 rupees from my main account balance. today 08.03.13 when i asked cus. care a girl names

Krishnammal attended my call. i explained my problem. she said she will check the system and tell details. but she cut

the call itself. i calles 121 again. this time a person named Adidhan attended me again i explained all to him claiming to

refund my money. he assured me to refund my money within one hour. but nothing happened. so again i called customer

care. this time they didn't even connect the call to customer care representatives. plz be aware of these service providers. i want my money back. some one please help. or atleast spread this news. atleast consumers can know what are the problems happening with communication service providers.

Dear sir,
This is my Airtel Number [protected], I want last three months call details Sim Card owner name Santosh P Talawar. Address: At/Post: Yaragatti. Tq: Savadatti. Dist: Belgaum. Pincode: 591129. please mail me last three months (December, January, February) E-mail Id is shri.[protected]@rediffmail.com

Thank you.

I had 2 airtel land lines with internet facility, I submitted a connection closing request in Airtel Gallery and thought connection will be closed with in 5 days.

10 Jan 2013,

I receive a call for payment pending, and I ask that girl about closing of these 2 numbers, she says they didnt received any such request and asked me to email

I emailed on the same day and I received following mail

Namaste !


Thank you for writing to us.


We shall get back to you within 1 working day.
Please note: Our new e-mail id is [protected]@in.airtel.com. You may send your queries/request or complaints on [protected]@in.airtel.com

IMPORTANT:
For airtel Mobile number related assistance, please mention your ten digit airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX.
For airtel Fixed line and broadband related assistance, please mention airtel Fixed-line number along with STD Code in the subject of the email. E.g. 011-4XXXXXXX
Please do not include any space or special characters between the digits.

Warm Regards,
airtel customer service
My airtel app - your world of airtel on the go. The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

Every 3000 sheets of paper costs a tree. Let's conserve them by switching to e-bill.


If you are a mobile customer: To start Ebill : text STARTEBILL<space>email ID to 121 Eg: STARTEBILL [protected]@xyz.com . Change mail ID : text UPDATEEMAIL<space>email ID to 121 Eg: UPDATEEMAIL [protected]@xyz.com


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

then on

15th Jan 2013 I received following mail


Namaste ******* *******,

You wrote in on[protected] with a request to stop airtel account number ********** and **********.

We regret the delay in responding to your mail.

As per the telephonic conversation we had with you on your mobile number **********, we have registered your request. Your Reference numbers ******** and ********. The same will be addressed within 7 days.

Please note the current pending amount is Rs.4369.68/- and nill for bill dated[protected]. The final bill will be generated on[protected].

The security deposit if any will be automatically adjusted towards pending balance in the account (if any) or refunded through cheque within 45 days from the date we stop the services.

We are truly disappointed to learn that you are considering moving out of the airtel network. Are there any service/ operational issues related to your current fixedline number that we can assist with ? Is there anything we can do to improve your airtel experience ? We would be delighted to assist.

We are privileged to have you as part of the 200 million strong (and growing!) airtel family and Sincerely look forward to your continued association with airtel.

airtel appreciates your business and always welcomes your suggestions/feedback.


Warm Regards,
Mamatha K
customer care executive
bharti airtel limited.

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[protected]Original Message[protected]
From: **************@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 10/01/2013 04:22:09 PM
Subject: Regarding diconnection of ******** and ********

We had submitted disconnection request in the start of Dec 2012, but
still I am receiving a call regarding bill. Please look into this
matter as soon as possible.

Thanks,
Saurabh Periwal
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

22 Jan 2013
I receive a call from Airtel and they say the amount is pending, when they can collect, I say, its ok collect it today.
I paid the amount in cash and have a receipt

5 March 2013
A girl calls and says your bill payment is pending, I say, I paid and ask her to refer records, she checks and says its ok and she will intimate.

7 March 2013
A male calls and says your bill payment is pending, I say, I paid and also confirmed on 5th, he dont agree and call ends.

8 March 2013
I again received a call saying that Rs 3272 is pending.

If any proofs are required i can send in private message but

Dear Sir,

On 4th of March i activated an internet pack of 10 Rs. for one day. I used it on that day. There after i got message five days continuously that my balance is deducted by 10 rs. daily to amount total 50 Rs.(five days) on account of internet charges. I had activated it for one day and customer care never told me that i would be deducted daily 10 rs. for internet charges. This is clear cheating.

I complaint customer care to stop the services immediately and return 50 Rs. for which i never requested services and never used them actually. They refused to do so and when i asked for call reference number on which they are denying to refund they refute to share this even. I feel cheated.

Please do necessary action on this. My mobile number is: [protected]

Thanks
Munish

I have enable Do Not disturb 2 weeks ago but still I'm getting Promotional Messages. Here is my number [protected]

The Customer service At Airtel is patheetic and is unable to get someone to fix my DSL service Since 4the March. Every time i call i get a new person and after explaining all he will give some time, theat does not work. Then theey will transfer thee call to floor leader or escalation manager or some senior on thee floor. This has been a daily routine for me to call and talk to some one and wait for thee time given assuming theat thee line would be up. This is going on for past 5 days (including today). The worst part withe NODEL desk is after giving all thee details like land line number , SR reference number and thee IVR says please wait while we transfer thee call thee call get disconnected.

I have been cheated and given false promise from 4 days. I was told every otheer day theat i would get thee Internet service up and fIEld engineers are working. I was also given fIEld engineers number (Parameswaran - [protected], [protected] - Sridhar). I called theis technician and explained my issue, he said he will check and call back. He neitheer called me back and never picked my call in spite of trying him 100 times. I have been talking , Shilpa, Priyanka, Ram Kumar, Jayanthe, Vibin and many otheer people since 4 days. I need thee Internet up and running ASAP.

The sridhars number not even rings when attempted to speak while Vibin was theere withe me on call. Vibin does not have words and said he would call me back by 1130 AM today IE 8the March 2013.

Can someone at Consumer Forum help me getting thee issue sorted out withe satisfaction. I am loosing thee trust and reputation at work due to non availability online and is leading to many problems at my work place as I am supposed to support Even from home. Please can someone do sometheing for me.

My Land line number is [protected].

There is no proper response from any officer at Airtel after speaking to the escalation/ retention/ floor managers. The worst part is the Nodel Desk ([protected] reference number :[protected], after keying all the details like the land line number, SR number and it says please wait until we connect and disconnects the line. Would include my CDR if required for proof.

I have been chasing the support since 4th of March and until today there is no one called me and no one assured / fixed the service for me. I would like to know how long this kind of service is provided in India. I have been on call every day for at least 1 hours and the officer would give a time that it would be fixed and i will call the customer service again. This is happening from 4th March. Can I seek some help / assistance from at least consumer forum to raise the customer satisfaction.

I have been cheated and given false promise from 4 days. I was told every other day that i would get the Internet service up and field engineers are working. I was also given field engineers number (Parameswaran - [protected]). I called this technician and explained my issue, he said he will check and call back. He neither called me back and never picked my call in spite of trying him 100 times. I have been talking , Shilpa, Priyanka, Ram Kumar, Jayanth, Vibin and many other people since 4 days. I need the Internet up and running ASAP.

Today also i was given some numbers [protected] - Sridhar even this did not ring and officer Vibin was left with no words after the response of the call to sridhar. Is it possible to get the service resumed by 1200 noon today. I am loosing lot of time and money as I work from home and would loose the trust and reputation in my job, due to the non availability.

Could someone help me getting this fixed ASAP. My Landline number is [protected]. I was assuming that Reliance is the worst service provider and Airtel seems to join Reliance for the WORST customer service and responce for issues.

Dear Sir,

Namaskar!!

today when i recharge my no. [protected] through the online recharge . it shows that recharge is not successful . but my Rs 200/- balance is less or debit from my account. but till i have not get balance . i have send details
7/03/2013 20:06:05 07/03/2013 18144 NET TXN: BILLDESK MYBK[protected] 200.00 0.0

recharge status which are shown on your airtel website when i recharging my account..

transaction message : Dear Customer, the transaction for online recharge of your airtel mobile could not be processed. Try online recharge using another bank account or another mode of payment.
Please check your bank account before initiating another transaction.
transaction id : 934172
recharge amount (Rs.) : 200.00
mobile no. : [protected]


so please help me.

Rs.30/= was recovered from the credit available on my mobile [protected] on[protected] towards Manoranjan Pack,without my knowledge & request...
The service was never used by me.
On my request the service was promptly withdrawn.But the request for refund of the amount was not complied with,
Rs.30/= may be recredited to my Mobile No.[protected] at the earliest.

Dear sir
i paid to airtel last one year late fees and missed call facility are also poor ..........
now i want to discount from airtel.............
name mangal aggarwal
mobile no. [protected]
add. 366 prem nagar gurgaon

please send my incoming and outgoing missed calls list from date[protected] to[protected] my mobile no was [protected]

I got newly a new 3G donggle from Airtel with plan Rs 999 per month.
The connection is damnnn slow in my area Bellandur ( Outer ring road ) although it is 3G connection with high speed connection of 7 mbps.
Hardly I am able to connect to my company network using that connection.


On the top of that I am trying to pay the bill using their website airtel.in. I clicked the on Register in my accounts. the link is not working.
Then I tried Easy bill payment ..That also is not working..I don't understand why they have created a website itself.

Thanks & Regards,
Gincy Anto.

Hi,

I want to knw my PF Status whether there is bal in my pf account or no .....plz revert asap.
I quit the company in 2009 dec.after that i have not seen my balance pf amt

I tried checking in net but its not workingout .HR/GGN/10693/024451


Thanks & Regards
vidya

I have a complaint regarding the excess bill amount provided generated due to the wrong bill plan provided, despite of me requesting the bill plan of my choice as guided by the customer executive, and also after filing in several complaints still the problem hasn't being resolved but i do get calls again and again regarding my bill payment and every time i have to explain them that the problem i faced. plz help me out with this asap.

sir,
Sub: set top box problem and corresponding signal problem
Ref No: airtel digitaltv card no: [protected].

we have been not getting connections for the past two days. i kindly request u to do needy in this case by sending your agent for service in this regard by contacting me to my mobile no:[protected].....waiting for your reply to the mail address n.[protected]@gmail.com....

Thanking you

Airtel company Not sending detail bill of my Mobile- No- [protected] and due to this problem i am unable to know my call details

i wanted to know the address and owner name of a mobile phone owner in delhi of an airtel gsm owner...is that possible....please confirm at my email :
[protected]@rediffmai;.com

I am writing to let you know how much I appreciate the outstanding customer service that your Airtel staff provided.Your staff was very attentive and helpful. The employees I interacted with, were very knowledgeable about your Airtel Services .Because of their efforts my Airtel Prepaid account got credited back with debited amount.
You have put together a great team that makes customers feel respected and valued.

I look forward to working with your team again in the future.

Regards,

I purchased a nokia lumia 710 handset on january 2013 last week and my airtel 3G data 2GB/per month for 4 months has been activated on 7 feb 2013 but after one month that is on 6 march 2013 the offer for 1 month finished and auto activation for next month did not activated.
I contacted Airtel customer care and executive replyed me that the offer is only for one month and not for 4 months and they disconnected my call, again i tried to contact them the executive took my call and didnt speak anything to me and was speaking to someone near to that lady and after sometime executive disconnected my call. I again tried but i was not able to connect to the customer care executive.

my airtel number is [protected] and my nokia lumia 710 EMI number is [protected].

1. did my offer get activated?
2. why this airtel customer care executive took my call and speaked to someone and disconnected my call?
3. why i can't contact airtel customer care executive again?

Please help me in this situation.