Airtel Complaints & Reviews

Hi,

Myself shreyansh gupta, was having airtel post paid number ([protected]) with account no - [protected] under my name.

Few issues to be raised :-
1. This number [protected], for which i have registered a complaint in july / august 2012 to close my account as i was not using my account and sim was lost. I have confirmed this to customer care and there reply was that it will be closed and there will be verification call to close your account.
But i didnt know who was using the number and it was and when i was received the bill. I have again confirmed to close my account in month of december 2012 / january 2013.

Still the bill is coming to me, instead of closing the account.

Today ie. I have recieved a legal notice for the payment from mr. Rajesh kumar sharma, advocate and legal advisor, tis hazari court, delhi.

2. I called on the number mentioned in the letter for the confirmation of the notice. The number are [protected] and [protected]. Some ms. Lata picked up the call and after verification from details for this number she asked me to pay the bill amount of rs 1000 for using the number till 22nd nov 2012 and rest will be settled as the amount is only for the plan charges there is no calls mades or recieved from the number. They also told that you will recieve a mail for settlement and after that you can pay.
In 2nd call they told to pay and then asked to send a confirmation mail. I paid the amount of rs 1000 with credit card auth code - 072037 and airtel payment receipt no->[protected] for which i have confirmed on number [protected] and there reply was payment has been reflected in status i will receive the mail for the same by 7 pm and noc on monday at my address.
But i have received any mail from either side airtel or rajesh kr sharma, advocate.


So this a clear case of misleading and section 420 should apply on the same.
This shows the customer support from airtel.

I want a mail for settlement and noc asap. On both by email and physical copy on the address for the number.

If at all you people have social responsibility. I have the recording of the confirmation also.

Regards,
Shreyansh
[protected]

Paid Rs. 1590/- for New DTH connection to Vetrivel Communication, Plot 10/A, 1st Street, Sakthi Nagar Thoraipakkam, OMR, Chennai - 600096 (Ph:[protected] on 30/1/2013. Its 9/3/2013 today & no connection provided.

Manager Parusaraman always says will call back in 5mins, 45 days passed 5 mins have not yet come.

Call the office staff (Ramya) & she says pls. describe the person who came to collect the money.

Are they Airtel service providers or a modelling agency to describe a person characteristics to them.

Pathetic service & staff.

Pls. take connection via them at your own peril.

Satya

On November of last year I surrendered a corporate connection Airtel / Blackberry (BB) for termination of both the BB service and the number permanently.
Details:
Subscriber name: Rajagopal Sevilimedu V
Number: [protected]
At that time itself Airtel made me run around from pillar to post without clear instructions on how to terminate. After a long battle, I cleared all dues, made hundreds of calls to your customer care number and to your store in Jayanagar and finally got a confirmation call on Nov 21st that the service and number is terminated and I will no longer get any bills. In between I even got filthy phone calls from a collection agent that I have not paid my dues.Now 4 months after this saga, I get an email bill from Airtel for the same number and when I call up customer care, they tell me the number is still active!!!!!!!!!!!! This is outright cheating and fraud by Airtel with the intention of extracting more money from me.

Background:

1. During Nov 2012, Airtel changed the existing Tariffs for Broadband, I was
initially on the INR 999 Plan, this changed to INR 1099 Plan. When i received
the bill, i was not satisfied as i felt it was too much for the services being
provided. Hence, I opted to cancel the Connection.
2, Next day, i receive a call from "Retention Team" and was made an offer that
i can opt for the INR 1400 Plan which gives 4MBPS speed and upto 40 GB free
browsing at high speeds. I was told that i would be given a 25% discount on
this plan, thereby my monthly bill would remain the same as what i was paying
at that point on time.
3. I agreed to this plan and did not cancel the connection. I was told that I
would be upgraded to the new Plan within a week's time. Also, i was told that i
would receive an email when this was done. i received a confirmation about the
Plan migration on the 5th of Dec, 2012.
4. Since this date, i have been charged as per the new plan, i.e. the INR 1400
Plan for 4MBPS speed.

Issue & Complaint:

1. I noticed that even though i was being charged more, the speed of my
internet connection still remained at 2MBPS itself.
2. Hence, I have logged several (About 10 or more complaints) by calling 121 to
report about this issue that the speed of my Internet is still not upgraded
between the period Dec 2012 to Feb 2013.
3. For the first few complaints, I was told that there was some Backend Issue
and hence it would be resolved shortly. But nothing changed, nothing improved,
so i raised more complaints.
4. Then few Techincal People came to my residence, inspected the connection and
told me that the configuration at the site was for a 2MBPS connection and not
for a 4MBPS connection. They said i had never applied for an upgrade.
5. on showing the email which Airtel had send to me as a confirmation, they
then started blaming the "Retention Team" and said it is a Backend issue and
nothing that they can solve.
6. Meanwhile, whenever i called 121, they used to say a technician would solve
it, the technician would say, it needs to be done on the Backend.
7. Finally, one technician revealed that the "Userid" to which my connection is
linked is also linked to one "Sneha Rao" from JP Nagar and it may be possible
that the Backend Team has processed the upgrade for the wrong person.
8. But nobody was ready to own up the issue, take responsibility and solve the
problem.

Effect of above:

1. I have emailed Airtel numerous times in Feb with the above information.
2. I received a call from Airtel Central Customer Care, promising that the solution would be reached before 26 Feb.
3. It has now been 3.5 months since the issue, and nobody at Airtel cares.


Can someone really respond to this?

Thanks,
Sumanth ([protected])

I did not received My Airtel bill of Feb month till know,Due to this my work is pending & I m Facing Trouble In my Business.
So i request you for sending the bill in my email urgently.Today i need the bill or any duplicate of my bill in my mail id.

i got 4 times blank call from this no:[protected].when i made a call on this number,its disconnected.What should i do.and my number is [protected]

Sir, I have been trying to get refund of Rs. 330/- of online recharge failure of my prepaid mobile number [protected] for last one month. But without any result. In fact, i have spend Rs. 500/- to get the refund back on account of visiting Airtel customer care service in Visakhapatnam.

1) My efforts to launch a complaint through airtel site has also not helped.

From: No Reply Email-Airtel Presence <airtel.[protected]@in.airtel.com>
Subject: Feedback From: Airtel
To: [protected]@yahoo.com
Date: Saturday, March 9, 2013, 9:45 AM
Dear Airtel Customer,

Thank you for writing to us. We acknowledge receipt of your request, your reference no. is PR[protected] .Our team will get back to you in two working days.We thank you for your patience.

Regards,
airtel presence,
airtel customer service team,
bharti airtel ltd


2) I personally visited Airtel office on 23 Feb 13 (Service request number CR0250). The undermentioned mail to service centre rep Mr. Sunil Mohanty is appended below:-

From: ajay mandal <[protected]@yahoo.com>
Subject: online recharge failure
To: [protected]@teamhgs.com
Cc: [protected]@TEAMHGS.COM, "ajay mandal" <[protected]@yahoo.com>
Date: Sunday, February 24, 2013, 8:40 AM

Hi sunil mohanty, My wife's mobile no. is [protected]. Her name is "Soumi Ray mandal". I had carried out a online recharge on 11 Feb 13 for an amount of Rs. 330/- on her mobile number [protected] using my HDFC debit card. I received a Txn ID "676173" stating that recharge initiated. On the same day i.e. 11 Feb 13, Rs. 330/- was deducted from my HDFC account by Bharti Airtel. However, till date neither my mobile is recharged nor the amount of Rs. 330/- has been refunded back into my HDFC account. I am enclosing my HDFC account statement regarding the same. Please either recharge the same into my mobile or return the money. Thanks. Ajay mandal

3) I am forwarding my latest HDFC bank statement as attachment as proof of deduction of Rs. 330/- by Bharti airtel on 11 Feb 13 which has not been refunded till date.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄

HDFC BANK Ltd. Page No .: 1 Statement of accounts


Account Branch : FORT - NANIK MOTWANI MARG
Address : MANEKJI WADIA BLDG, GROUND FLOOR,NANIK MOTWANI MARG,FORT

MR. AJAY MANDAL
HQENC/C SOD City : MUMBAI 400001
INS CIRCARS State : MAHARASHTRA
NAVAL BASE Phone no. :[protected]
VISHAKAPATNAM-530014 Email : [protected]@yahoo.com
ANDHRA PRADESH INDIA OD Limit : 0.00 Currency : INR
Cust ID : 248095
JOINT HOLDERS : SOUMI RAY MANDAL Account No : [protected] OTHER
A/C Open Date : 28/02/2005, Nomination Facility : Not Registered Account Status : Regular
Statement From : 11/02/2013 To: 08/03/2013 Branch Code : 60 Product Code : 115

-------- [protected][protected] [protected] -------- [protected] [protected] [protected]
Date Narration Chq./Ref.No. Value Dt Withdrawal Amt. Deposit Amt. Closing Balance
-------- [protected][protected] [protected] -------- [protected] [protected] [protected]

11/02/13 POS [protected] BHARTI AIRTEL LI 4332105 12/02/13 330.00 26,540.08
17/02/13 FD Booked Through Net-[protected] 18/02/13 15,000.00 11,540.08
18/02/13 NEFT CR-SBINH[protected]-BLO V PMT BY CH 001610 18/02/13 15,000.00 26,540.08
18/02/13 FD Booked Through Net-[protected] 18/02/13 15,000.00 11,540.08
20/02/13 006003500600530413652620130212 0404807 20/02/13 1,500.00 10,040.08
27/02/13 ATW-[protected] -VIZAG OFFSITE 0002853 27/02/13 1,400.00 8,640.08
02/03/13 CHQ DEP-MICR CLG-VISAKHAPATNAM - [protected]/03/13 17,000.00 25,640.08
05/03/13 FD Booked Through Net-[protected] 05/03/13 15,000.00 10,640.08
08/03/13 NEFT DR-0060F[protected]-CTK SOFT 000169 08/03/13 1,500.00 9,140.08


******** **************************************** **************** ******** ****************** ****************** ******************
********************************************************************************...⇄

STATEMENT SUMMARY :-
Opening Balance Debits Credits Closing Bal
26,870.08 49,730.00 32,000.00 9,140.08

Dr Count Cr Count
7 2

HDFC Bank Service Tax Registration NO. : M-IV/ST/ BANK & OTHER SERVICES / 20 / 2001
Registered Office Address: HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013
--- End Of Statement ---

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX[protected]----XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄

Thank you, Soumi Ray Mandal ([protected], [protected])

Hi Sir/Madam,

My Airtel landline number is[protected]. Around 4 yrs i used this connection. My billing cycle is 4th to 4th of every months.
I applied for a cancelation of my connection on 20th Feb. Ref No: 29008678.
[protected]
Scene 1 :
[protected]
Your excutive insisted on
---> not to disconnect,
---> Give this connection to friends and family,
---> Shift to a lower plan.
[protected]
Scene 2:
[protected]
I told them the reson that i tried to change the ownership of[protected] connection 3 times, as it didnt happen, i took a new airtel connection and want to disconnect this one. To which they did a cross verification on my new number. (which is uncalled for)

After 2-3 calls and n numbers of reason from my side and 2-3 calls from their side, it was settled that they will do the disconnection.
[protected]---
Scene 3:
[protected]---
I kept on tracking about this almost everyday after 20th Feb. They told me story about SLA of 2 months, will be done in one day, will be done in next 2 days.

My outgoing/incomming stopped on 27th Feb.( 7 days after my request, what they promissed so its good. ) So i removed my modem and phone.

[protected]-------
Scene 4:
[protected]------
On 8th march , i thought to pay the bill of February which was generated 3 days ago. Before doing so i just want to confirm that everything was settled between me and airtel. So i called the customer care.

They told me that "AS PER MY REQUEST" they again reactivate my connection on 28th, and shifted to a low rental plan. Why on earth i want to retain that connection , that i want to disconnect.

i asked them, what happend to ref no:29008678. They told me its closed. How could you close it with out informing me?

So again they took a disconnection req. ref no.42783145 on 8th of march, which again will take 7 more days.

So i am 15 days inside a new billing cycle, just because of Airtel's mistake. (This is cheating on your customer)

[B]Even if you gave me a bill of march, i am not going to pay anything for the mistake from your side.[B]

Please settle this quickly.

Airtel seems to have the worst possible customer service. They have been harassing me for the past few moths and now it has increased many folds. I wish there was some other network who takes care of their customers. They activate the packs on their own and the customer care executives are hopeless. they dont know the meaning of customer service.

Airtel does not seem to give any kind of training to their executives, it is so bad that you feel like breaking your head, instead of talking to them. I have to call them every month after the bill and get them to refund 100 and odd rs + taxes every single month literally. They say that the plans get activated only after I choose them, that aint the case. They choose the plans which I have to use.

for example. I have a 99rs message pack and a 60 rs message pack activated for the same month. 99 rs pack was never requested by me in the first place. this is my first ever complaint kinda thingy, I am sick and tired of Airtel. after 5 years, just wish I could get a better network. Dont get cheated, talk talk till you get tired with them. they will definitely refund your money, but it is the mental stress and strain that they make you go through is unbearable. I just need a mobile that works when I turn it on and does not charge me for what I do not use.

Karthik
karthi.[protected]@gmail.com - if someone wants to talk to me

Dear Sir/Madam

This Number [protected] is continuously giving me miss calls the whole day. All I came to know from online mobile tracker that this is a GSM number, AIRTEL provider and belongs to BIHAR or JHARKHAND.
None of my friends or relatives live there so its but obvious that some one is harassing me.
Please help me by giving the name, address of the person who uses this above mentioned number.

I have been charged Rs.5 from my Airtel prepaid account (number: [protected]) for downloading Fashion show on[protected]:39 when I have not downloaded any such thing. When I contacted the customer care on 121 and told the executive that I didn't download it, he insisted that I downloaded it at that time from a website, which I couldn't make out from what he was telling. I told him repeatedly that I didn't download it, but he wasn't willing to accept and thanked and disconnected the call.

Searching the Internet, I found that few others were having the same issue as me. Can you please stop these types of charges from getting deducted from account when no such Value Added Services (VAS) were downloaded? Please also refund my prepaid account with Rs.5.

Regards,
Krishnan.

This is a very serious issue that ALL Airtel broadband users will face that will make their broadband useless. Here is the issue. When the usage of bandwidth goes below 80% they will start spamming you with "Airtel Smartbytes" which is some stupid on demand bandwidth increase service where you can buy more bandwidth. But what is not said is that they completely STOP you from using internet when this pops up. Also this cannot be blocked by any adblockers. Quite simply put, at random intervals your internet will be STOPPED and this popup displayed until you deal with it.

The WORST part of it is that it triggers even when im on a skype call, working via ssh, gaming etc. Suddenly I get disconnected, when I open a browser there is the same spam popup.

This is COMPLETELY unacceptable and VERY disruptive. It STOPS users from using their internet and spams them. Im sure there are laws that prevent you from doing that. I contacted CC a few months back. They said that this only triggers once per reset. This used to be true but its not anymore. It randomly triggers now even without router reset. Triggers every hour or so.

Today I had a talk with Airtel Presence who said there is nothing they can do about it, She said something about chrome that makes no sense as internet traffic itself is stopped regardless of whether you have browser up or not. That is the worst possible reply they can provide.

Guys please open your eyes to such nonsense. They literally are Stopping you from legally using YOUR internet and spamming you with offers instead. I have decided to also file this in a consumer forum as I can see that this practice is plain WRONG along with surrendering my airtel connection and spreading the word in my office. If anyone else has any better idea of how such horrible business practices can be stopped please let me know.

PLEASE DONT USE AIRTEL and DONT support such business practices..

Dear Sir

Before some days my uninor network was shut down beacause of it i Port my uninor mobile number in to airtel . at time of porting the airtel promis to give lowest call rates and offers 1 gb free internet on same porting plan .

But now i am unable to get 1 gb free internet on my mobile number.- airtel no- [protected].

My current contact number is . [protected].

Kindly give suport and stop making fool to customer.

I asked for the deactivation of my airtel number [protected] on 27/11/2012 and also got a confirmation from airtel regarding it with service request number 47280485 which you can see in the below mail.But the number is still not deactivated and i am being forced to pay all the false rental accumalated till date.My billing cycle for my airtel postpaid number was 16-17 of every month.I had cleared all the bills till 17/11/2012 and requested to inform me the remaining amount from 17-27 which I had to pay as according to airtel there is no rental from the date of deactivation request but inspite of deactivating the number and informing me about the remaining amount the number is till active and I am now threatned in the name of police to pay all the false bills imposed on me.I have been called a lot of times from them and every time I told the same thing to them but inspite of listening to me they are now calling me to threaten me.
Please help me in this regard as I am a working personnel and want this thing to be settled.

Thanks
Vasant Bhagwat

hi,i am an airtel customer ,& my another no s( [protected]) for more than a week i am geeting calls & msgs from another airtel nos. in my mob i dont hav block option also .i want u to kindly block the nos.from msgng me & i am receiving msgs from an no.that is [protected].please take an immediate action on this

dear sir/madam,
this is bipin kumar from chandigarh.On 1 mar 2013 at around 6.40 pm i tried to recharge my airtel mobile no.-[protected] for Rs.-200 through m.airtel.in through debit card.my recharge was not done but my balance has been deducted from my icici bank.I tried to launch the complain regarding this and for refund of my money three times to the respective airtel department but neither of my complain has been resolved and my money has not been refunded to my bank account yet.during the transaction i just received the sms of balance deduction from my bank but have not got any transaction id even.........the transaction id of my balance deduction of my bank is

6 01/03/2013 VIN/BHARTI AIRT/[protected]/0 DR INR 200.00

please solve my problem.....

i am Prasanna. one of Airtel mobile customer for long period. my number is [protected]. THe period When i get this

SIm card was so good that the AIRTEL company peoples care about customers most. But now they acting like mafia.

if we had enough balance in mobile they automatically take some money, telling us that we activated it. here my personal

experiance. Now for 26 rupees one sms pack. is available in airtel . it has an auto renewal system. this on 06.02.2013

this pack period ended. before two days i receive message that this SMS pack will be auto renewed at the end of this

SMS pack period with a number *121*5# to manage auto renewal service . on 06.03.13 i used *121*5# option and i

deactivated autorenewal facility. on 07.03.13 i recharged this same SMS plan manually. but in the mid night of the same

day they took 30 rupees from my main account balance. today 08.03.13 when i asked cus. care a girl names

Krishnammal attended my call. i explained my problem. she said she will check the system and tell details. but she cut

the call itself. i calles 121 again. this time a person named Adidhan attended me again i explained all to him claiming to

refund my money. he assured me to refund my money within one hour. but nothing happened. so again i called customer

care. this time they didn't even connect the call to customer care representatives. plz be aware of these service providers. i want my money back. some one please help. or atleast spread this news. atleast consumers can know what are the problems happening with communication service providers.

Dear sir,
This is my Airtel Number [protected], I want last three months call details Sim Card owner name Santosh P Talawar. Address: At/Post: Yaragatti. Tq: Savadatti. Dist: Belgaum. Pincode: 591129. please mail me last three months (December, January, February) E-mail Id is shri.[protected]@rediffmail.com

Thank you.

I had 2 airtel land lines with internet facility, I submitted a connection closing request in Airtel Gallery and thought connection will be closed with in 5 days.

10 Jan 2013,

I receive a call for payment pending, and I ask that girl about closing of these 2 numbers, she says they didnt received any such request and asked me to email

I emailed on the same day and I received following mail

Namaste !


Thank you for writing to us.


We shall get back to you within 1 working day.
Please note: Our new e-mail id is [protected]@in.airtel.com. You may send your queries/request or complaints on [protected]@in.airtel.com

IMPORTANT:
For airtel Mobile number related assistance, please mention your ten digit airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX.
For airtel Fixed line and broadband related assistance, please mention airtel Fixed-line number along with STD Code in the subject of the email. E.g. 011-4XXXXXXX
Please do not include any space or special characters between the digits.

Warm Regards,
airtel customer service
My airtel app - your world of airtel on the go. The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

Every 3000 sheets of paper costs a tree. Let's conserve them by switching to e-bill.


If you are a mobile customer: To start Ebill : text STARTEBILL<space>email ID to 121 Eg: STARTEBILL [protected]@xyz.com . Change mail ID : text UPDATEEMAIL<space>email ID to 121 Eg: UPDATEEMAIL [protected]@xyz.com


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

then on

15th Jan 2013 I received following mail


Namaste ******* *******,

You wrote in on[protected] with a request to stop airtel account number ********** and **********.

We regret the delay in responding to your mail.

As per the telephonic conversation we had with you on your mobile number **********, we have registered your request. Your Reference numbers ******** and ********. The same will be addressed within 7 days.

Please note the current pending amount is Rs.4369.68/- and nill for bill dated[protected]. The final bill will be generated on[protected].

The security deposit if any will be automatically adjusted towards pending balance in the account (if any) or refunded through cheque within 45 days from the date we stop the services.

We are truly disappointed to learn that you are considering moving out of the airtel network. Are there any service/ operational issues related to your current fixedline number that we can assist with ? Is there anything we can do to improve your airtel experience ? We would be delighted to assist.

We are privileged to have you as part of the 200 million strong (and growing!) airtel family and Sincerely look forward to your continued association with airtel.

airtel appreciates your business and always welcomes your suggestions/feedback.


Warm Regards,
Mamatha K
customer care executive
bharti airtel limited.

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[protected]Original Message[protected]
From: **************@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 10/01/2013 04:22:09 PM
Subject: Regarding diconnection of ******** and ********

We had submitted disconnection request in the start of Dec 2012, but
still I am receiving a call regarding bill. Please look into this
matter as soon as possible.

Thanks,
Saurabh Periwal
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

22 Jan 2013
I receive a call from Airtel and they say the amount is pending, when they can collect, I say, its ok collect it today.
I paid the amount in cash and have a receipt

5 March 2013
A girl calls and says your bill payment is pending, I say, I paid and ask her to refer records, she checks and says its ok and she will intimate.

7 March 2013
A male calls and says your bill payment is pending, I say, I paid and also confirmed on 5th, he dont agree and call ends.

8 March 2013
I again received a call saying that Rs 3272 is pending.

If any proofs are required i can send in private message but

Dear Sir,

On 4th of March i activated an internet pack of 10 Rs. for one day. I used it on that day. There after i got message five days continuously that my balance is deducted by 10 rs. daily to amount total 50 Rs.(five days) on account of internet charges. I had activated it for one day and customer care never told me that i would be deducted daily 10 rs. for internet charges. This is clear cheating.

I complaint customer care to stop the services immediately and return 50 Rs. for which i never requested services and never used them actually. They refused to do so and when i asked for call reference number on which they are denying to refund they refute to share this even. I feel cheated.

Please do necessary action on this. My mobile number is: [protected]

Thanks
Munish