Airtel Complaints & Reviews

I faced the same problem. I had 30GB limit on my plan. Within 2 weeks, Airtel will downgrade my speed to 256 kbps.

After 4 months of frustration, I moved to BSNL. BSNL may not be good, it is not bad like Airtel.

my self is Rajiv singla.i used the Airtel [protected] from june 2007.My credit limit according to company telecallers is 3500/-.but yesterday A person Subhash Comes from sangrur office after calling me for bill collection i gave him cheque of 2500/-.but from today morning my outgoing call facility cut by company.i submit so many complaints but no response.
at 3.30pm i call at [protected] their Mr Narinder pick take my call as customer care.when i complained them he told me you go only in consumer court if you want to continue your service.
so please tell me where i go.
i am in marketing line and i loose 5000/- today are you pay this?

Airtel Mobile — Horrible Services of Airtel

Hi,

I'd recently changed my address and informed airtel well in advance of same and requested my new bill copy to be delivered there which they just claim they've have dispatched but provided me no proof of same when i asked them to do so.

I then asked them to re-send again once more and that complain absolutely fell on deaf years.

I'm with airtel for past 3 yrs and such horrible service by airtel is totally unacceptable.

Airtel in past too are famous for late to very very late delivery of the bill

Can Airtel wake up and improve their services and provided atleast a bit of satisfaction to customers rather than JUST FOCUSSING ON MONEY

Airtel Mobile — Rude and horrible horrible service

I am a 68 year old woman in Bangalore. I have obtained a Mobile connection 2 months ago. After properly submitting all the documents Airtel required, I was given a SIM card. Immediately after, Airtel ran address verification checks and authorized my service. Two weeks after that they disconnected my service without any information. I had to go through local repair stores to figure out why it was disconnected. Finally when I called they said we have to rerun a address verification again, and that my line would be active in 24-72 hours. I was without phone for 48 hours. Three weeks after that (March 30th), again they disconnected my service, again their answer is Address verification, again it took 48 hours. The service came available on April 2nd. Now today is April 6th, and they have disconnected yet again for Address verification. I was really upset on the phone with them, and their answer is "we will have your connection ready in 48 hours, and HOPEFULLY it will be the last time". I have been asking them to refund my money left on the account (900 rupees) without any hope. I wuld be very happy to some other provider if they can refund my balance. I need some Govt (Indian or some World Human rights) to protect my basic consumer rights. No where in the world have I seen such blatant abuse of citizen rights by the Corporate .

Thanks

Vijaya Lakshmi

Airtel — Irresponsibility - 3g Activivated without Informing

Hi,
It is a shame on Airtel's Part that they are not able to manage customers. Whenever we call Serv Desk, they promise a call back which is always a false promise. I have been facing a lot of problems with airtel.

1. No proper Account IDs - For one number they have created n number of account IDs which they themselves are not sure which number is actually correct.
2. They donot know how to manage Account IDs at all
3. When I check online which AIRTEL calls Customer SELFCARE (a stupid website from airtel which is of no use to customers) has a different Account ID and the Bill I am receiving has a different Account ID. So whenever I try logging in to Website and check my Balance, the Balance always says 0, But end of month I get a surprise Bill of some Rs. 5000 even I am in a plan of CUG 499.

Number - [protected] which is in my name was purchased in the Month of November 2011. Just because this Sim was inserted in to a Handset which has a 3G facility, without sending any communication nor taking a confirmation from My end Airtel has activated 3G on my account and when called them they say it is a benefit for customer while it is a cheating practice/technique that Airtel adopts to cheat its customers.

Unfortunately I have 3 numbers with Airtel and now I am planning to get rid of Airtel for ever.

Airtel — Repeated Delivery Problems

I am getting some serious problems about my delivery of bill. I have contacted Airtel costumer care many a times and lodged many complaints but i think they are taking those complaints seriously. 10 months have passed and every month i have to call costumer care and demand a duplicate bill. I don't know how i am charged and every month I am spending money on costumer care calls. So this is getting worst from a re-putative mobile company in India. I really don't know which door should i knock for help, so i just want to go through this and want them to fix this problem.

Thank you,
Gurans Mann
email- [protected]@yahoo.com

I logged on to m.airtel.in, it automatically detects your number which it did. So I recharged my cell no [protected] through m.airtel.in. the first recharge was a bonus recharge of 110 on 100 and it went successful. Second recharge of rs 449 went to another number automatically. [protected], of Mr Narenender. The website is automatically generating numbers randomly. I want my recharge back, customer care is clueless. Even at this moment, the website is generating dummy numbers

Airtel — dth not working from 4 days

dth not working from 4 days and tired calling the call center but not yet they have resolved the problem.
i call them everyday and they say give us 24hours to resolve the problem and more over company like Air-tel don't have new set top box to replace the old faulty once .
totally tired and the same problem had occurred few months back and the same story has repeated again

Airtel DTH — Connection Not active for 4 days

Hi,

I had bought an Airtel DTH Connection online on Sunday, 24th Feb. However, the connection is still not active today (Wed, 27th Feb). I had been calling your customer care and they have been regularly "assuring" me that the issue will be fixed in 24hrs, 2 hrs etc. I have called them at-least 10 times already and 4 times since yesterday.

I am terribly appalled by Airtel's service. All I want now is to cancel this connection and get the amount refunded. Could you please help me out? Please ensure necessary steps are taken so that consumers don't get into trouble like I did.

Registered mobile no : [protected]

Regards,
Rajesh M R

AirTel — verification

Hi im Airtel user & hav complaint that one of my friend is tata user name (Husna) getting call from one Airtel's no.. So i want to know who is he.


If you all are able to help me then please mail me on my yahoo id given above

waiting for favourable reply

Was told on taking a new simcard for blackberry that the verification department would take 48 hours to verify the address . They came to my house , verified the address but havent uploaded the same on the database . They are going to take more than 360 hours which seven working days ( by the words of their customer care , escalation officer ) , The company is running a con job in the guise of a phone company .

VERIFICATION OF DOCUMENTS ARE BEING DONE AGAIN AND AGAIN,THAT TO AFTER 7 TO 8 MONTHS.EVEN AFTER DEPOSITING THE DOCUMENTS DOCS ARE BEING ASKED AGAIN .THIS IS HEIGHTS OF INCONVENIENCE.

my number contact details [protected]

the validity o[censored]pc number is 2nd march 5.30 am, i guess you people can't do anything,
when i asked ZION ARC person he is saying it doesn't matter what validity period is, it will work. :) :) it shows what type of service peoples are.

no cooperation from ZION ARC and Airtel people

Totally dissatisfied by the way you handled the complaint. No more Airtel :):)

you failed to, good that mnp didn't activated otherwise with this type of service i would have got unnecessary headache.

Namaste Ravindra,

We would like to inform you that your concern listed 27 Feb. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel Services — regarding installation of broadband

Dear Sir,

I have applied a broad band connection on 2nd April 2008 in the name of Mr. Rakesh Sharma, installation place 46/13, East Patel Nagar, New Delhi. The representative whose name is Mr. Ramesh and his mobile no. is [protected] from your side has come and fill the form which no. is D-1155107, but not give me any receipt for my deposit of Rs. 500/- which I gave him. And till date there is no response from your end. I have also contact Customer Care centre they are telling that there is no entry of my mine. And when I make a call on your above said representative the phone is switched off.

Now please help me what I have to do, if Bharti Airtel people doing these type of activity and take a long time to their customer for installing broad band.

Thanks,

Bharti Airtel Services — PF Status

Respected Sir,

My name is ajay dubey. I worked with Bharti Airtel Services Ltd about 1 year from December - 2007 to December - 2008. .pls gives me Status & please indicates how much time it will take. I summated my docs. 8 may 2009 in Gurgaon office.

PF A/C No -HR/GGN/10693/022609

Em Code - 48856

Thanks & Warm Regards
Ajay kumar Dubey

Airtel — cheating the customer and calling them cheater.

I paid the post paid bill using a Check. and it never got updated for two months. then I stopped paying the bills as hope to resolve the issue. They barred my outgoing and incoming. But they never forgot add monthly rental. Now the bill is 1045 and they have updated my previous issue and now asking to pay billls . what iam supposed to u

Bharti Airtel Services — Charges for job alert

Dear Sir
my mob no. is [protected] ( Airtel Sim ) I have complaint aginst airtel as they are charging Rs 1/- per day for job alert which i have never asked and not interested also
I have complaint to their 123 custmer care no. also but reply comes this request can not b processed. Kindly do needful and ask the airtel company to return my money and stop charging for job alert
Thanks

Due to lot of dissatisfaction and cheating attitude of your representatives, I am forced to write you. That Airtel Services in Noida is more than worse.

Recently I have taken a connection No.[protected] on 30.01.2013 though Airtel Sector-58. After 3 days my services were stopped saying that some bill of 2 years back was due. I have shown all my emails and letter from Airtel showing that my full and final payment was already given in airtel. That time also, some representative came to my home gave me full and final payment letter and took cheque. That amount was credited in airtel account.

Now, when after some time when I have taken a new connection, they said we have disconnected your this connection because still some amount is reflected in our account, it is red tagged, etc.

I have a talk with Mr. Kunal phone number- [protected], who apologies that we have verified our previous records and by mistake this are red flagged and due to that your line is temporary disconnected. You just pay some 270/- Rs. For your 3-4 days operational line charges, we promise within 4 hour it will be connected. Many times I told you send me some email, he said That I cannot send until you pay this outstanding 270/- . I was again cheated by Airtel people. When I called him, he gave call to some one else or maybe he cheated and name was also wrong.

If there was anything due at my part and it was red flagged or black listed..Why Airtel has given me new number/connection? Who will return my money that was taken for new connection? I have recorded voice of your representative and the number which is taken against airtel call centre at okhala-III new delhi, which can be produced in the court of law to prove that Airtel do cheating with its customer.

Still and I am getting messages and email for some more bill..you think one side it is disconnected another side sending bills..always Airtel does like this and after some time you people will say pay some more bill.

I appeal to all users that Never listen to any executive over phone get everything in writing from fixed email addresses.

Never get Airtel connection...

Sandhya N.

AirTel — Regarding unnessary chargs

From last four to five month in every bill other sms chargs on my add on number i.e.[protected] is charged without I activate this service and I also deactive this service two or three time. but still said chargs is not deactivate in my add on bill. I am very much upset.Kindly do the needful and deactivate said service parmanently. Otherwise I have to take further course of action.
Thanking you

please cancel my unsubsribe Airtelli(AL) mobil no [protected]

Please mention your Airtel no.

Sir,
Sorry for not responding so long. We have already sent sms to airtel to stop ghar aya jyotish and as per our request they have already stopped sending messages. Thank you for taking prompt action and it is really appreciated.

Thanks once again.
Anandhi Sridhar

airtel customer — bad user

you call on this no.[protected] and hear all kinds of abuse. such users needs to be punished but since airtel has no directory it is difficult to know who this bad guy is.

AirTel — very very bad service

i hav activated my hellotune of aditi song of jane tu ya jane na film. but it is not ringing. behind that i got airtel hello tune automatically. i paid Rs50 for the hellotune. my money is not refunded nor my hellotune. customer care is responding so badly as i called them 10 times.

very very bad service of airtel.
never trust airtel.

AirTel — sim card in customer care

TO WHOM EVER IT MAY CONCERN

I M NOT ATALL HAPPY WIT AIRTEL SERVICES.FIRSTLY DEY NEED TO IMPROVISE ON CUSTOMER CARE WIT THEIR CAL CENTRE PEOPLE.THEY DONT KNO HOW TO SPEAK TO THEIR CLIENTS.
SECONDLY I HAD TAKEN A DUPLICATE SIM CARD ON 25/08/08 AT 2 PM N WAS TOLD MY PHONE WIL GET ACTIVATED BY 6 PM AND TIL TODAY THE 27TH MY PHONE IS STILL NOT ACTIVATED...WAT KIND OF SERVICE IS THIS...

Airtel — VERY BAD SERVICE

AIRTEL COMP PANDING 90 DAYS[protected]

1 NO OUT GOING CALL SERVICE

2 INTERNET NOT PROB WORK

3 TOTAL COMP 369

4TODAY REF NO[protected] DT 6/6/08...

PRITPAL SINGH
[protected]

AirTel — Airtel Customer Service Very bad

Sir,
I use airtel prepaid connection in past two years.i have airtel booster pack for free sms.some times airtel charged for my sms what can i do.i unable to reach airtel customer service 121 or 198 i m calling customer service here i get recorded voice only .how to i get my past two days sms list

Jayaprakash Rajendran
426, Sakthi Nagar, Aladi Road
Virudhachalam - 606001.
Cuddalore dist.
Tamil Nadu
India - 91.
Mail To : [protected]@yahoo.com
Mobile No :91- [protected]

airtel customer — Complaint aginst Mobile Phone No. 9815764987

Sir,
This is the complaint against the mobile user no. [protected] who intentionally disturb my sister by giving unparliamantary remarks by mobile on voice as well as SMS since two weeks on her vodaphone Number. He never picks up the phone as & when I call from other number to speak to me. Your honour I humble request you to please identify the correct person from where he belongs so that I can register FIR against him. For record prupose you can check his September month outgoing calls and SMS for the authenticty. As a citizen of an Independent country I request you to please resolve this issue by identify the person so that legal action may be taken against him. Anticipating an early action from your side.

Airtel Sim Card — Customer Care Negligence

Customer care is not attending the calls since 3 days. I wanted to contact customer care regarding operation of Internet through mobile. Employees at customer care responded very badly and disconnected the internet services fully and they are doing lose talk. The person who contacted at customer care name was Sanjay. if within 3 hrs internet connectivity through my airtel no.[protected] is not started through mobile portabilty I will hire other company services.


Rahul Dwivedi
Zila Panchayat Anuppur (M.P.)
[protected]

Hi Mr Mittal,

We have atleast 3-4connections of Airtel however i am not too sure will i be keeping one of them or not. It would hardly matter to Bharti as a group however i'll ensure that i wont recommend airtel to anyone going forward.
My concern is not that i lost 300rs its more to do with:

- The way customer is TREATED
- BOTH the customer services paid number DOESNT work
- I have not received any resolution from your meticulous team
- Got an auto mailer of receiving resolution in 24 hours however NO calls & No emails from Airtel team

This is the most ridiculous customer service i have ever got. I would rather RECOMMEND you to CHANGE the call center service provider who is bring BAD name to your brand.

I am DEFINITELY OFF Airtel network for life and will blog this where-ever possible.

- Arun

Original Complaint made 3days back and NO RESPONSE!

Team,

This is with regards to pathetic services Airtel is offering. I have Pre-Paid connection Mobile#[protected] which is used by My Mother and due to some issue at your end she is getting some senseless Cricket updates which she never opted for and her account balance (Rs 300) is getting deducted for no reasons which stands NIL now.

I tried calling you from a different network number however both your customer service numbers [protected] & [protected] says its a wrong number so i have no one and no ways to reach you guys to complaint even.

I myself work for service industry and understand how customer service works but this is absolutely hopeless customer experience which i got.

I need a call back with resolution on Mobile No#[protected] within next 24 hours and in case of no response i would go ahead and switch on my services with number portability to one of your competitors who are atleast sensitive enough to such customer grievance and would ensure to reach the top level in Bharti (Sunil Mittal).

- Arun Sharma

AirTel — Very Bad Service

Hi,

I had applied for restarting my airtel internet connection 2 weeks before and someone from airtell called and promised to restart the connection within 3 days.
That 3 days went on till 2 weeks and i never got a call from them. i had to call them every time to get an update and today they tell me that they cant give me a connection.
A person comes from Airtel and tekes all the doccuments, promises to give the connection and after making me wait for 2 weeks just tells that we cant give the connection. They made me waste my time and money and in return giving nothing.

I would suggest all the people reading this to thing twice before applying Airtel Connection or try some different connection rather that going for Airtel.

Hi Rakesh,

my contact no. is [protected].
Do give a call and resolve this as it now has been more that 2 weeks and no one has responded with ny thig till now.
your people in office just tell me that they will call bach in an hour or 2 and no one ever calls back.
make sure that yoy provide me with a connection as soon.

it has been a week now since i gave my contact details and still no response.
The worst service one can receive...!!!

Airtel customer care — negligence

I call up Airtel customer care to assist me with some doubt, mostly the line didn't go through, other times without even asking thereason why i called them they told me to call back after 15/20 mins, didn't even gave me time to speak

AirTel — Bad customer services

Hello,

Ref- [protected]

I'm prepaid User of Airtel from more then 1 year. From Last few days I'm checking that my airtle account balance getting debited by Rs 3. So i called Airtel's customer services. Now I'm shocked that what daring people are there. I talked to a lady. I told her my problem. She told me that you have been subscribed for something (which I don't know). I told her that I have not subscribed anything then refund my money back. Then she told me that your account will be debited like this, we will not processed any refund. I asked her name then she hanged up the phone.

I'm really shocked that a CSR can talk like this. what a customer services that Airtel is providing. They debit money from there customer account n when a customer call customer services then they behave like this.

Please anyone help me. I want to file a case against Airtel. I have the recording of that call too as evidence.

Nitesh Kumar
[protected]
nitesh.[protected]@moftware.com

Same happened with me... and they have deducted 46rs from my account.

The customer service is just waste and we can not help it because all other mobile service is the same.

yes I received my money back...But you should do something for your customer services.

Hi Deepak,

The issue is still open. it is not solved yet, i got a call from airtel telling they will ssooooonnn solve the issue and the soon is still coming.!!!

Azhar

It is on 25th feb 2013 not on 2012

Thanks to Bharti Airtel Ltd.

How Could I Block [protected] Docomo SIM.

How Could I Block [protected] Docomo SIM

AirTel — balance loss

from 2 days the company is charging me 20 rs. For downloding some stupid hooters nd thay r saying that i m using airtel live. Nd the good thing that i have nevr used it even today they send me msg at 5 a.m nd i complete my sleep at 8 p.m so how it is possible to use airtel live at 5.am . I dont like the way whn they say that we cant do any thing about this problem .if they cant thn tell me who will help me tata docomo or idea????????

AirTel — To block my SIM

I am continuously trying to block my Airtel SIM because by phone has lost by caaling on [protected].
but there is no response.

my sim get blocked and now it requires the puk no...
i don't know about the puk no. of airtel sim ...and the customer care number of airtel mobile doesn't responding anything... i want to konw about my puk number...please help me
my sim no:[protected]
Mobile no is [protected]

Airtel Sim — BLOCK MY AIRTEL SIM

dear airtel service team,
I am Manjula mistry , i am in ahmedabad.. i lost my cell.
please block my sim... and letme know procedutre for getting duplicate sim for prepaid number [protected]..
it is very urgent..
plz contact me at [protected]@yahoo.co.in
please..

Airtel — Block my airtel sim

Dear Sir/Madam,
I have lost My phone Friday Night with My Airtel Prepaid SIM Card No.[protected], it is registered in name of M.Akila . Also it is User Name is M.Akila. My Date of Birth is 24 04. 1990 and My Airtel Last Recharge Rs. 110/- Dated :- 18/02/13 Can you please help me to block this SIM Card. My email id is [protected]@gmail.com

Kind Regards,

M.Akila