Airtel Complaints & Reviews

My Airtel dital TV ID [protected]

Thank you sir for your quick action and my problem is solved, then why your people do not give response while we call to them. If this site is not there then who will solve my problem. First of all I thankful to this site for providing great service to Indian Public.

Regards.
M. Ravi kishore

Airtel card — recharge failure

I have been using Airtel friends card purchased at Pune from last 2 years.

I have recharged it many times for full talk time and i got it all the times.

Today i put a recherge of Rs 275/- from a Nokia outlet at mulund east near station and i got a talk time of only 143 Rs.

I did not receive any support from the call center. so i had to pay full amount coz the outlet owner kept my mobile with him agains the money.

I expect a support from the "Jago" team other wise no point in in putting these complains forward.

my cell num:- [protected].

Airtel — Mobile recharge failed

have recharged my mobile no.[protected] at Rs 50 on date 23/03/12,throuh pnb debit card.pnb dabit 50rs in my account .But I did not recive recharge value (i.e.Rs 50) i received one message by paytm as dated 27/03/2012 (we are now processing your refund to paytm cash).the order number is 23104053,then 27/03/2012 dated time-18.23pm i received one coll after telifonic discusition he told to me your pement will be cridit in your account.but not received my pement or balance in my mobile so plz answer me on my mail [protected]@rediffmail.com & solve my problem as soon as possible
hope u ll responce my complaint.

GANESH

Airtel — cost cutting-unknowned cutting

i have switched off my mobile(Nokia 1600) from 7 days. That time balance was Rs 200, but now it is only Rs. 137.63. I Am very dissatisfied by airtel services. I want my balance back as quick as possible

AirTel — about my mobile balance has been cut

dear sir it is my copmlaint why my mobile balence has been cut dade of[protected] so please do some thing for me

Airtel — Airtel Cut Balance & Wrong Balance in Airtel,.

Dear Sir/Madam,

My Airtel I got in Wrong Way I wanted main Balance Airtel Gave me Only A2A Balance. So What will I do of That Balance I Don,t talk Only A2A I Talk A2M So please Register my Complaint My Mobile No.[protected] And I want my Balance Back.

Airtel Mobile Services — Unnecessary calls from Airtel

My Mobile no is [protected]. I have been getting unnecessary calls from Airtel services of late from the following numbers [protected], [protected], [protected], [protected]. Please block these numbers,Thesev unnecessary calls disturb my peace.

Dear Sir / mam,

First of all i introduce my self Bhavesh Panchal (brother inlaw) of krupa mistry. she having airtel no is [protected] my complain is today she getting abused call and SMS from this number. [protected]. when i tried to call this no but i got switch off this no.i think it is do by any person by intentionally harassment of krupa mistry. so please let me know who person is doing, also please give me wt i do another procedure to stop it and punish concern person.

i hope ur positive upport.

thanks
Bhavesh Panchal
Baroda
cell nO [protected]

Airtel — wrong charges cut to my calls

dear sir i coll urs cutomer care exicutive on 10 july named as aisha for returing my money back for wrong charges apply for my coll dat day,she told me u r plz wait minimum 72 hours we resolve ur problem,bcoz now our system will not show ur last coll charges,i'm sad dat ok mam m waiting for 3 days or 72 hours,but till today i'll not recive my money yet,then i coll urs executive again at 8 or 9 pm today he told me u r again wait for 2 days,then i said that is i m mad??is dis is d job for the customers to coll u again and again and u all guys r not resolve the problem then he can cut my ph.....????whats this sir.....plz help n solve my problem sir....n give my money back as soon as possible......thank u....my no is [protected]

Airtel Mobile — balance is cut

Airtel yesterday activated football subscription on my mobile no-[protected] without my instructing them and deducted Rs. 10. pls help. even their customer care is not listening

Airtel Mobile — balance cutting

To,
customer services- airtel

As I have given complaint of my mobile no. [protected] regarding frequent cutting of balance of my mobile for hello tunes, caller tunes etc. As I said in my previous letter that i dont want any scheme or any hello tune or caller tune. So Please unsubscribe these things and avoid balance cutting from my account.

Thanks
Rakesh

AIRTEL TELECOM — Balance cut

Sir, My Airtel no. is [protected]. Sir, I recharged my number with Rs.50 on 29/12/2010 and after some calls my phone balance was about Rs.40/- . But next day I saw that my balance was only Re.1 and I contacted customer care and they excused saying that I activates some kind of service. But Sir I did not activated any services. Sir, I want to get back my phone balance.
Thanks regards
Arindam Bagdi

Airtel Mobile — balance cutting by airtel

To,
customer care
Airtel

Hi, my mobile no. is [protected] and i would like to bring to your notice that some scheme are subscribed by airtel on my mobile number and for that my balance is cut by airtel. My question is when i personally does not subscribe any scheme why should i suffer balance cutting on my mobile. so i request you please cancel all scheme that subscribe by airtel.

hope u will do the needful
Thanks

sanjay
[protected]

i'm too facing the same problem

AIRTEL TELECOM — Balance cutting

Dear Sir, my name is Suman Ghosh and I'm a retailer of Airtel mobile and my Airtel number is [protected]. Sir, I recharged this number with Rs.20 on 8th February and my balance become Rs.15.40. Next day morning all my Rs.15 was cut and I contacted customer care and they told me I used some pack and they also told me that I used internet on 9th February at 5.24am when my phone was switched off. How can it be possible? Sir, it is not the first time, a month ago they did this to me. Please tell them not to do like that. I want my money back. Thank you.

Dear
Sir, iam the old customer of your respective telecome company, facing a negligence from airtel telecom regarding my balance misuses.My Airtel no. is [protected].I recharged my number with Rs.120 on 02/03/2011 and after two or three calls my phone balance was gone below Rs.00.14/-or something below one Rupee.I called your customer care Dept the same time but due to low balance the phone line was failed to connect, again i recharged it with Rs-20.Then again i called up and talked with customer care representative he told me that, he is gonna check the details and update me within 2hrs but i din't recieve any calls from airtel since the misuses with mt account balance.But today I again i called them and i repeated the same story, that how my balance was gone below Re.1 and again they they excused saying that my Re.60/-has been cut for hellow tune services and Re.15/-for missed call alert service.Sir, nown what i want is my account details since last six month so that I can check it or take further steps regarding the negligence, misuses with account doing what ever they fell like doing.So i request you to kindly look into the matter, your kind attention towards this will be highly appreciated.
Thank you.
Your Faithfully
Airtel User.
Gyasho Bhutia.

Airtel — my mobile balance cut

dear sir
i have lost my 3 rs balance
i talk in customer care
but she not setisfied me
i want my lost balance
please pay me blance sir
reply

Airtel Mobile — balance cut

mere mobile no [protected] se mene 22 sep. ko antyvirus update kiya tabhi ek mes aaya ki aapne game download kiya hai uske charge 50 rs aapke a/c se cut kiye jate hai mene airtel me complaint bhi kiya uska com. no COVWC[protected] or kha gya ki aapka paisa 26 ko 12 pm pr aapke a/c me ad kr diya jayega lekin aaj tk nhi kiya gya or aaj fir mene bat ki to wha se kha gya ki aapne game download kiya hai isliye aapko paisa nhi milega . isse pahle bhi same problem aayi thi tb bhi mene complaints ki thi to paise refund aa gye the PLEASE HELP ME

thanks
sachin

Airtel Mobile — UNNECESSARY CUTTING BALANCE

MY AIRTEL NUMBER IS [protected]
UNNECESSARY CUTTING OF BALANCE BY FORCE PROVIDING INTERNET PACKAGES, GAMES ETC. WITHOUT PRIOR NOTICE OR CALL TO ME

a plain is activated at my no [protected], named as Sports Alert Services.i dont want this plain.i dont know how its activated.so, kindly grant my money back.and also stop this servise on my no. i my very thankful to u
name -gursewak singh
no-[protected]

Airtel Mobile — For balance

My self Pran Nath Tiwari Vill- Semariha, Post-Koraon, Dist- Allahabad, U.P. India.
Pin No. 212306. I have not take any service but the company (Airtel) have to paid
Ruppes. My Con. No. [protected]. I have done complain but did not return my blance.

I recharged my mobile [protected], recharge 79/- rs. date[protected] for reduce call charges 40 paise per call .. But till I have not any effect this recharge. so that airtel cutt unnecessery call chages . each day 2/- rs. first call and than call rate reduce . my another mobile no. is [protected] . in mean time airtel near 200/- rs. cutt my belence .Please do the needfull. My E mail samiul.samiul.[protected]@gmail.com.

bharti airtel service limited — cheque of Rs 500 not returned back

i have applied for airtel broadband connection 4 months ago. A person manoj kumar came to my home and collected a cheque of Rs500 & documents . And he said that connection will be given within 4 -5 days... He frauded and doesnot give the connection....and then i apply for refund of money i.e.cheque of Rs 500.
and i had gone to their office in chandigarh two times. and they said it would return in 1 month....n upto now 4 months have gone and the cheque is not yet returned to me.....i m really helpless now.....so i request you to plz solve my problem and returned my cheque to me at house no.16-C, sector 14, housing board complex, panchkula.

Airtel Prepaid — Amount detected and no response for complaint

Dear,
On 25 Feb 2011, there came a message for me from AD - 54321 Saying "You have been renewed for BOLLYWOODITEMGIRLS subscription service from Airtel. You have been charged Rs. 10." The balance also was actually detected.
And i was shocked because i haven't activated any such services. These services messages usually arrive all time and i used to delete each and every time. Then i made a complaint to Airtel that afternoon. I stated that i wanted to stop these services and also wanted my debited amount. They lodged it as a client and gave me a complaint reference number is CBDOV[protected] and promised to solve the problem before March 1 evening. I waited till March 1 and rang them back to 198 and they responded that time to solve is being till evening to solve this issue.
Then i waited and rang them on March 2 still then im not able to get any customer care representative, i rang to both 198 as well as 121 but no response.
On March 7th im again charged for the renewal of service with Rs 10. Still now im not able to get any status on my complaint or contact any customer care representative.

My Airtel No is [protected]. The above complaint is 100% geniune. The same problem i faced today. I also got a message from AD- 54321 that thanks for downloading java games from airtel. You have been charged Rs.30/-. where as i have not used the phone during that period. when i made a complaint to customer care they told me to solve the problem. and deactivate the service but refund is not posible . when i asked the reference No of the complint so that i can make a police complaint and go to consumer court. she told me that you will get a message after this in which u will get all the details.I got no message from airtel regarding the issue.and neither i am able to contact the customer care on 121 or 198. The airtel service is making fool of people.

Airtel — Amount got Detected

Hi,

I am using Airtel Prepaid service from almost 1year, at the initial stage of my connection I am very much satisfied with service at that time. Later on Head Ace got started with the service, receiving lots of Promotional Calls and SMS, I raised DND Service in the mid of November 2010. Till now my problem is not solved and the latest Issue is unnecessarily 202rs/- got detected from my account saying that I have seen Youtube Videos Online, I am using Nokia 5130C from almost 1year and this model is not comparable for Video browsing i raised a complaint for that and there is no response for that till now.
And the customer executives to whom i spoken are also very rude to me, and even they hung up my call continuously 3times. The Executives even changed their words saying different things as per their wish.At finally they created head ace for me.

Regards,
Ravi Teja.
[protected].

Rakesh,

None of my previoous issues were solved before, Your aologizes doesn't make my problem solved I need the complete solution for all my issues and my deducted balance. Can't you check my entire complaint status with my contact no.??. Isn't that your service that much poor to check my complaints history with my contact no. And I raised a request for the No. Portability due to airtel bad service and deducted balance. And even I can cancel my portability request if I received my deducted balance and if DND service got stopped. My No. Prtability request will expire by 28/04/2011 if my problem got solved before that I day I am sure that I will continue airte service.

--
Ravi Teja.P
+[protected].

Rakesh,

As per your request i sent email to the mentioned id with all my complaint no.s. find the solution for that and respond me back with the solution.

My request, Unnecessarly you detecting balnce from the customers account and to get back that money we the customers need to call your service and beg for our balance to give back. What the blody [censored] service is this.

And the custimer care executive behaved with me rudely in the way of scolding me and even he asks me to shut my mouth and hung up the call, is this the way to respond to the customer. I have the name of the person to whom i have spoken with, the name of the Customer Executive is Shiva, I know thier mught be hell of persons with that name, even i asked for his full name but he refused to give tell his full name. If you guys were able to find that guy please let me know i want to kick that .

If the problem doesn't resolved my next compalint will not be in ConsumerComplaints forum, it will be in the Consumer Court.

I am very much serious regarding my Issues.

Hope you will solve my issue.


--
Ravi Teja.P
[protected].

Rakesh,

My Problem is not yet resolved till now, even I did not received any call from your service.
But one guy called from the corporate office and asked whether the problem got solved or not, I replied him not solved and that said he will get back to me with in 48hrs but till now its almost 4days and I did not received any call from your service.

My phone no. has become directory for your service.Many were calling and saying we will get back to you in 48hrs but no solution for my issue.

Till now its exactly 16days 23hrs 15mins from my complaint raised. But their is no solutions for that, with in this time period they were many 48hrs but no solution you guys.

If you guys want to talk to me you can call or you can give a miss call to me I will respond to you immediately. I am not like you guys to respond in 48hrs.

Regards,
Ravi
[protected].

Namaste Mr. Bhargava,

We would like to inform you that your concern listed 03 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel mobile connection — no connectivity

For the past 3 days, I have not been getting any network on my mobile connection. Yesterday, the network got restored in the evening at Kalaghoda, but after coming back to my residence at Prabhadevi, I still do not have network.

I have rung up three times today (July 20th 2008)and registerd a complaint with [protected]. None of the answers I got were satisfactory. They have all claimed that the network was restored, but that there was a congestion.

This is untrue. Even the name of the service provider cannot be manually invoked. Even if it can, I get a message saying "operator not found" or "no access".

This is acutely distressing, as I am badly losing out on business communications. Kindly help.

Airtel mobile connection — bad connectivity

dear sir,
i am the customer for the airtel connection pre-paid since last 66 months initially the connection was ok
but since last 2 years the connection at my residence has gone to zero u can call it as dead connection, still i am continuing the service, it would be kind enough that u do something (THAT IS INSTALL SOME ANTENNA OR SO at the residential area here so thatwe can have some good times talking on our mobiles.
my number is [protected]
hope u do something at the earliest

Bharti Airtel — non-connectivity of mobile phone

inspie of payment of bill on due date my outgoing and incoming services have been deactivated.message sim card registration failed.

AirTel — No connectivity

I am using the AIRTEL no [protected] since last four years. Since last few months there is lot of connectivity problems like call drop, most of the time phone is shown out of reach and many more. In this regard amny complaints were registered but no satisfactory action taken by AIRTEl.

yr Ch. bazar network is nt good

Bharti Airtel — no connectivity

I am post paid subscriber since last 10 years . My cell no. is [protected] . Since last few months, i cannot receive any call when i enter my office at 9a, marquis street kolkata 700016 . Connectivity is ok elsewhere . Previously, i had no problem even in my office .
I have complained to Ms. Novnita sitting at your Park St office opposite Park Hotel. But she has been unresponsive .

I completely agree on the harassment mode being followed ny this service provider.

They are into business and do nto bother on customer complaints at all!!!

just worry on their profits and money collections.

what is the use of a fleet if customer care unit when they do nto CARE about customers?

Airtel mobile connectivity — Airtel mobile connectivity

NOT ABLE TO MAKE OUTGOING CALLS / INCOMING CALLS ONCE INSIDE MY HOUSE


SIR,
1. I have 2 Airtel Connection([protected], [protected]) at home, KOLKATA, West Bengal Circle since Dec 2008
2. I am not able to make any OUTGOING CALLS / INCOMING CALLS from airtel number once inside my house.
3. I contacted the airtel customer care regarding this problem of outgoing calls. SEVERAL complaint was done by me us, they come back saying complaint is resolved but same problem continues.
4. But it was not solved and without taking any confirmation from me they resolved my complaint as solved.
5. I got 2 falls calls to inform me that the problem was solved, but still the problem is as it was.
6. Even after my repeated reminders about my compliant they have taken least interst in this case and not solved this yet.
7. This is causing a great inconveneine for me as whenever there is a call i have to rush out of my house, which is not the case with BSNL mobile.
8. Whenever i call your call centre they ask me to change handset , switch off and switch on again. But pls inform them problem lies with their connectivity and not handet.
9. So please kindly look into the matter and solve this problem and help me utilising my full rights.

I strongly agree to it

i have ported my number from reliance to airtel. its been 20 days and the connectivity of my cell phone is so bad that i cannot even talk to the "customer care". i have complained to the customer care 4 times, through the reatiler and other people having the airtel connection,but nothing has been done in this context.

airtel has clearly displayed that they do not care about their customers.

my name is yash soni.
no. [protected]

I can only sympathize and feel sad and sorry for all those customers who decide to leave their existing service provider and join Airtel.

I have suffered for 6 long years and still they are not allowing me to port out.

Bharti Airtel Limted — Do not give my security ,adjust my remaining stock

I was the Airtel distributour of Mohindergarh . I hadbeen left at that position since 31-july-2008 .From that time the company does not refund my security and adjust my remaining stock. I called them many of time but they do not take any strict action.I had also handover my remaining stock to their office which was in Rewari .The head of Rewari office i.e. AmitKosal . had sold my given stock in the market but he does not agree with and does not pay my paymet .

Mahesh chand
Mohindergarh
Address-11-hatta bazar opp.bada darwaza
mob. [protected]

modem different type required. — Not a complaint but a request.

sir,
Having a broadband internet connection to landline telephone no[protected].)
Please change this to WIFI Modem (.)
My address is:
N.PASUPATHY SUBRAMANIAN
PLOT NO. 56 lAKSHMANA nAGAR,
kANDAN CHAVADI
CHENNAI. 96

iT IS ON THE i.t. highway nearest to Perungudi AEE office.

Airtel Broadband — Modem is out of working...!

Dear Sir,
My Wi-fi broadband modem has been out of work since last 25 days and my connection is still out of work and my bill is running day by day.

So, Please! change my modem as soon as posible.
Thanks!

My details are:-
Contact No. [protected]
User ID:- MP3266655_DSL
Address:- A-20, New Saket Nagar,
Gwalior, M.P.

Airtel - Broadband — unable to connect

Frequently the line got disconnected. We are dissatisfied with this poor performance. We are planning to disconnect the same.

My Phone no is[protected]

Airtel — not able to work on laptop internet

hello this to inform you that i get activated mobile office on my mobile model number micromaxq3.this is a service from airtel to use interner on laptop through ur mobile .there is s continuos problem using it.i tiried the customer care number many times but i can never get a satisfactory result .please do something for solving my problem.

Airtel — Taken 10 days!! to get their engineer to come and fix Broadband connection problem

I had lodged a complaint with their customer care number +[protected] complaining connection not working on 30 July 2011. After following up they sent an engineer who said wireless modem supplied by them is not working and to change it at my expense. I got another modem next day and informed them and many of their customer call attenders, over several days, tried configuring it on phone and promised to send engineer when they could not. The Engineer is yet to come as I write this. They have escalated it to their floor Manager twice and he has promised to make it priority 1 two days ago, and to send engineer. Twice the engineers called and asked for address and did not turn up. Have followed up more than 10 times and have spoken to a a host of customer reps. All the records are there on their computer. They said yes, we are very sorry for the inconvenience, we will make sure it is attended to ASAP.
Nothing has come of it.
This after going through their 198 routine of press 1 for this and 2 for this etc and then waiting for their call to be routed to the Manager, when the line disconnects!
It has taken a lot of patience from my side and all the conversations are recorded apparently, but still no
resolution of the complaint.
They give complaint numbers but there is no follow up. I have told them , I don't need another complaint number, just to ensure my connection is working!!! Nothing as yet.
The Customer care cannot do anything and the service engineers to whom they have putsourced this job of checking on site have not come, in spite of them responding and saying them are coming in 20 and 30 minutes!
I have again made two calls as of now and not results although it has been promised to be attended to immediately.
I have also told them to inform their billing section to ensure this lack of connection from their end is not billed. no reply.
is there anyway for me to get this resolved? Can some thing be claimed for business loss and inconvenience caused?
Ronald

Airtel — change of modem/router

Sir,
I'm your customer from last 7 yrs. You hv always provided best services to us.
But this time I'm facing great trouble .I hv made request for the change of my
wi-fi router 4-5 times but no action hs been taken yet .Pls take necessary actions
to avoid inconvienience to ur customers like us.
Thanks,
yours sincerely,
Simran Verma
(complaint nos :a.12481098
b. 12538102
c. 12653622
d. 12764508

Dear Airtel team,

My name is Saurabh - Landline number[protected]

Exact same issue, where I have to connect using lan for a wi-fi modem . Your guys have clearly asked me to buy a modem as this beetel 450TC2 has known issues which cannot be fixed until beetel provides a firmware( which will not happen in near future). I want to ask one thing - If you know this information why do you cheat people by giving this modem ?

Hi,
I am also facing similar issue with airtel wifi router Beetel 450 TC2.

I moved from BSNL to AIRTEL and had to pay 3 months advance bill this modem .
But the WIFI router is working only with one laptop .

I too had faced the same issue with 450TC2 and due to this I was not using the wifi option at all. Recently after raising a complaint they have updated the firmware, but the wifi coverage is very weak and the signal keep fluctuating even within the same room. The maintenance people said they can replace it with a refurbished modem. But I requested for a new replacement modem as the connection was taken within 2 months, but till now no one has attended it. I keep getting messages like your complaint would be resolved by this time, but no resolution yet.

Just to add to the above: I have this connection in Bangalore. And the last complaint for new modem was registered on 29th Mar.

Dear Customer Care,

I have recently purchased the same modem from your shop at Nehru Place. Again for the improper firmware, the modem does not have many security options for WiFi. Can you guys help me out or replace my modem with beetel 450TC1 as it works well with your system...I am using this modem with MTNL connection.

Waiting to here from you

Prof. Hemant Joshi
[protected]

Will Bharati Telecom explain their unethical and bad behavior or one has to take recourse to other means...

Prof. Joshi

Will Bharati Telecom explain their unethical and bad behavior or one has to take recourse to other means...

Prof. Joshi

I have a similar problem, Beetle 450 TC2, and frequent disconnection. The engineers from Pune office came couple of times and claim to have made some wiring changes etc, the connection worked well uninterupted for three days and again the same problem.

I had a BSNL connection using the same modem and changed to AirTel expecting better services & speed, while the internet speed is good its of no use because of frequent disconnections.

I got the connection on 26th May, and since than almost every alternate day I have to call local airtel service engineers, its become a headache.

Khuzem Batawala
Pune
[protected]@hotmail.com

I was buy Beetel 450TC1, but my modem all ready connected with ADSL but Not enable to access Internet on my Computer, i was call to customer care than they asking go to service center but dont have service center in my City, And another service center far from me around 100 Klm from me so i feel very bad with Bharati Airtel Modem

Sorry my Modem Model Name : 450TC2

I took a Broadband service from airtel on the plan, Pay for five months and get a wifi free on a Broadband plan, when i got the connection the connection guy said the wifi wont be available as a firmware was not ready for my BEETEL 450TC3 WIFI Modem. I asked him then please change the modem which has no problems.I want beetel 450tc3 firmware.

Airtel — Activation of different Services without my request

Dear Sir,

I have been using AIRTEL mobile services for almost 6-7 years.Currently I am using Pre paid service & my cell no is [protected].I am now seriously thinking of switching to any other service provider due to below reason

In the past I have faced this issue couple of times where AIRTEl unneccesarily activates services like Health tips , Wallpaper downloads and other junk stuff without me requesting to any of such services.

I called your Customer Care Center and the person used to give the reason that I have asked for such request which is completely false.I have even spoken to their senior managers and conveyed my frustration.

Again now in this mont I have recieved a SMS saying that my Bollyspice subscription is renewed.This time I have not called your Customer Care Center and am surely going to take this issue to higher authorities untill you completely stop doing such malpractices.

Waiting for your reply failing which I will move to the next level.

Thanks
Sandeep

Airtel — Activated some plans without subscription

Hi,

I had never subscribed for activation of any packages but some love poems and packages are activated and I have lost Rs.500 in a week coz of this crap. If I try to reach the CC they do not respond. Kindly take action on this at the earliest

Airtel 950Rs bill plan — Request for clarification on high charges of billing

Dear Sir,

I refer to the above matter.

I refer to the telephone conversation of your customer service earlier this week.

1. I would like to seek a clear explanation or a clarification why am I billed twice separately for the same service in 2 different packages or plan or services rendered by you with no knowledge of mine.

2. When my bill plan itself includes my 3G services+1000free sms+certain minutes of free calls etc...then why am I being billed for an extra 50rs for sms and an extra 1000rs for internet.

3. There was no clear answer given by the customerservice when I called in late december to check on the excess bill amount. They replied saying that I have requested for an additional internet service which is being activated from 23 November.....

My question to them was when did I request for such additional service and without my knowledge and without any request placed by me how cum they have activated any service on my number.....and if so when did I request for...what's the date and time of request and what's the mode of request..i.e, is it via a telephone request through customerservice or via a mail or via face to face at the Airtel office.

There was no answer from the customerservice desk and he said the system shows no record of request made by me but only shows the activation date as 23 november and he has transferred my call mentioning some department and the person whom I laised with or spoke to was Mr.Ali.

I have also asked him that in case if a new package or plan or a service with better and more privileges is being activated, doesn't that mean that the earlier service or plan or package has to be deactivated automatically. And incase if I have requested for a new plan or package or service of extra internet then why is my earlier plan still being continued. And why am still being billed for an extra 50rs every month despite of my free 1000sms in my 950rs plan itself.

My total usage of my internet itself is hardly 1-2GB every month....despite still I would be having more un-used GB being wasted by me everymonth....I understand that it would be mere stupidity and foolishness of wasting un-used GB at one end and requesting for an extra plan or service of internet on the other hand. Which itself clearly shows that my record o[censored]sage of internet doesn't require any additional internet plans or services....and I dint request for any additional plans or services. I am much satisfied with the current bill plan of 950rs every month...

And I have also requested Mr Ali that I would not be interested in any termination or dissruption of services due to my delay in my bill payment and until such time that I am clarified with my genuine queries.

He was unable to answer when my request was made and he too re-confirmed that the're are no records showing that a request has been made from my end and he said airtel would waive the extra bill upon clarifying at their end and took a telephonic complaint of 72hrs notice and mentioned that he would revert back with details asap and within 72hrs. But no one turnedup...


The issue was dragged till February and there were calls from customerservice for my bill payment and I re-questioned them the same thing and explained them the scenario...he then suggested me to mail my query inorder for them to look into the matter.

I aslo refer my telephone conversation yesterday with Mr Mahindra at 1:30pm and a call today with Ms Radha at 10:30am. I have made an interim payment of 3000/- yesterday for amicable solving of the matter and for no disruption of my airtel services. Ms Radha also mentioned that the 1000/- internet plan was deactivated on my mobile on February 19th. Basing on which I would also like to know how cum the service has been also automatically deactivated without my request for deactivation, which clearly implies and shows that the service has been activated and deactivated on my mobile by AIRTEL without my knowledge and request.


Hence, kindly revert back ASAP.


Thanks & Regards

Prabhakar

AirTel — not getting net connectivity

Respected sir,
I here by lide to inform you that from past two days we are not getting net connectivity though connecton that we have applied is of broad band connection.
your company was known for service but i see dissapointment till date.

AirTel — NOT GETTING CONNECTION

I have applied for connection from airtel by changing my prepaid number to post paid.I have paid Rs 300 and given passport as address proof.The person authorised for verification had not come tyo my house but given statement that i am not residing at that house.I was staying in that house for nearly 15 years but he give the statment that i am staying only for 15 days.They have cut my out going.I am working as a marketing manager and using the same number for last 5 years as prepaid.I have contacted there showroom at pattom, trivandrum and contact customer care.But no step they have taken to clear this complaint

This is to bring to your notice that i have paid Rs.1500 for getting airtel broad band connection in s.p koil. The Airtel personnel has collected the amount on 19-dec-09 and promised that the connection will be provided on 21-dec-09. I called him on 21-dec-09 to inform my availability.He updated me that the connection will be enabled next day 22-dec-09 as the lanline phone number is not released. The connection is not yet given till date. He told that the connection on 22-dec-09 will be done at 7 p.m. I waited till 9 p.m. and no one has come to enable connection. I am really disappointed, frustrated with this kind of behaviour and hence logging this complaint against the airtel personnel Karthivel ([protected] mail id [protected]@yahoo.co.in).

Mr.Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Sir,
In response of my complaint you have reacted and resolved my problem. Now I am getting connection. Everything is alright now. Thank you for your prompt action. Hope you will do this in future also.

Regards,

Indrajit Das.
Somra Bazar,
712123. W.B.

BHARATI AIRTEL — Reg: Not paid refundable deposit

Dear Sir,

My Father had an Airtel connection at Hyderabad mobile no.: [protected]. On disconnecting the connection in the month of September'07 while relocated to mumbai, the customer care executive (airtel gallery at Kandivali) accepted the application and confirm the deposit will be refunded at the address mention in the application. Its more than the 10 months money was not refunded.

Again in the month of July, 08 i Jigyasa Dave have taken the airtel connection no: [protected] (Post paid connection). while payment of bill i enquire about the refundale deposit of Rs. 500 then the customer case executive Ms. Priti agarwal (Airtel Gallery) kandivali commited that refundable amount would be adjust against my bill amount. They have signed on the aplplication. (Can provided if require for the reference)Its being more than 5 days as commited to be adjusted but not yet done.

Nobody is responding and providing the solution morever customer case executive Priti Agarwal (airtel gallary Kandivali station) being rude to my parents who are senior citizen.

Please look into the matter and hoping for the justice from your end on the damage cause to me and my family from last one year.

Regards,
Jigyasa Dave

Airtel — Not refunding my advance amount

“IN FIRST MONTH BILL WHEN I CHANGED MY MOBILE NUMBER FROM PREPAID TO POSTPAID, I WAS CHARGED 650.00(APPROX) AS AN ADVANCE PAYMENT WHICH WILL BE REFUND. TILL THIS MONTH THAT AMOUNT IS NOT REFLECTED IN ANY BILL"

I MADE THE COMPLAINT ON THIS 13th OF THIS MONTH COMPLAINT NUMBER IS 19264568
WHEN I WAS TRYING TO CALL TO CUSTOMER CARE REGARDING THIS, THEY ARE NOT RESPONDING PROPERLY AND ALWAYS THEY ARE SAYING SERVER DOWN OR GIVING WRONG INFORMATION.

I HAVE GIVEN A MAIL TO NODAL OFFICER ALSO BUT NO RESPONSE FROM THAT SIDE.

My connection is Airtel. I have recived 1 massage for Airtel. This masssage is 53Rs. reacharg & you get 73Rs talktime 46rs turant & 27Rs 72hours main milenge.But abhi tak wo 27 Rs mile hi nahi. This is very bad. And I call to coustemer care 4-5 times . Usne satisfaction answer diya hi nahi.

AirTel — non refund of advance deposit

i gave an advance to airtel for an IPTV connection against airtel a/c no 15939686. after 90 days the airtel people realized that ad-on connection is not possible and said that my money will be refunded.
i looged in a complaint 50 times with request no. 43689516. Till date i have not recd the refund of the money deposited with airtel(Rs1750/=).

pls get the refund forme.

Airtel — Excess amount not refunded after connection termination

I had two mobile connections with airtel in Karnataka [protected]/[protected]. I relocated from Karnataka and so got my connection terminated by visiting their gallery and paying the amount that they said was due on me. However first, they charged me extra and so my account later on shows excess amount of around 1500 in both the connections. Now they are not ready to refund the deposit. When I try to contact them, the Mumbai airtel suggest to contact karnataka and karnataka help line suggests going to Bangalore to collect the excess amount. I have send many emails and called all possible no but no rescue. Please help.

AirTel — same number is allocated to other person

This is Nitin J Patil and this is in reference to my cell phone number [protected] i.e. an Airtel connection. I got the service some time back about two years. I was not well about two months so could not use my phone during this period. One fine morning when I charged my handset and tried to call, the service was termitted. Mean while some of my relatives and friends told me that when the dial my number it goes to some other party. To confirm this I tried from my friends cell phone, I was shocked. I went to Airtel gallery at Chembur, Mumbai. I was told as it was not in use your number has been allotted to some one else.

Now I am worried, if the same SIM card is misused who will be responsible for that. I am planning to lounge a police complaint because just like that without any otimission how can number be alloted to some one else.

Sir,
Cuurently i am using [protected] so pl for further query contact me at the same no.

Regards,
Anuj Sharma

Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Still awaited for solution

Airtel — complait abt deactivation of service.

I want to deactivate my Missed Calls Alert srevice which i am trying to deactivate since last 6months.
please forward my request.

Bharti Airtel — Disconnection Regarding News Service

My mobile number is [protected] and I want to disconnect news service on this number. Will you please help me.
Thanks

AirTel — deactivate cricket service

Dear Sir,
HAD NEVER SUBSCRIBED FOR CRICKET SERVICE, BUT YOU ARE CHARGING ME FOR THIS SERVICE. PLEASE DEACTIVATE THIS SERVICE TO MY MOBILE NO. [protected] WITH IMMEDIATE EFFECT.

I had never subscribed for cricket service, but you are sending and charging me for this service. Please deactivate this service to my mobile no. [protected] with immediate effect.

Airtel — airtel not deactivate cricket services.

hy i am manish gupta .my airtel number ([protected]).I continusely complaint in coustmer care last five month to deactivate my services & refund my five hundred rupees in my airtel account. i am not active any cricket services. this services automaticaly active without my permission.last complaint airtel point sector =61 trougt email last one week but company not deactivate the service &deduct my balance continue so i request you to take action refund my money & stop service. the massage come (54321)center number. thanking you manish gupta 3A nilgiri -1, sector = 34, Noida.mobile-[protected].

AirTel — TO DEACTIVATE SERVICES

Dear Sir/Madam
I want to deactivate the following services in my mobiel no [protected].

A) TEXT BASED MESSAGE SUBSCRIPTION FROM NO 64611005 IMMEDIATLY.
B) TADKALIVE SUBSCRIPTION FROM NO 64611010 IMMEDIATELY.

Hope you will do the needful and inform me in my cell no [protected].

Airtel — do not service active..still getting msgs

hi i am jatinder 197917 was my complaint no..aft given call to you on [protected]..i forward a mail to nodal officer.but still not any action taken yet pln do the need full aft comliting 10 days

AirTel — Deactivate Cricket Service

Please deactivate the Cricket Online scores & Advertisment calls from my number, I am getting this message that my amount is getting reduced even If I recieve calls or havent made any calls. The card is registered in Mumbai and I am using it in Kolhapur. My number is [protected]
do let me know what can I do. I have visited the Customer care here but the response is NOT SO WELL..
Please kindly take my case into consideration.
Sonali

i am ankush from ferozepur (punjab) ...my airtel number is [protected] if any service is activated so please deactivate it as soon as possible.
my email id id [protected]@gmail.com

AIRTEL DIGITAL TV — Not doing the installation

I have booked a connection in AIRTEL DIGITAL TV on[protected]. But till now no installation was done. A AIRTEL DIDITAL TV representative came to my home on[protected] by 2.30PM and the have removed all the electrical junctions and removed the connection between the TV and the DVD played and kept it on the ground. They have left the electrical switch board opened with all the power wires hanging. The person who made this has this mobile number [protected]. I have raised the complaint with the customer care 12150 and the complaint number is 2204795. Too wost service.

AIRTEL DIGITAL TV — Installation is not done

i applied for the installation of dth connection by online and also did the payment online by phone for the same last saturday i.e. 9th april 2011.And he told me that within 2 days they will install.But still i''m waiting for the airtel box. i paid for the whole year subscription i.e. Rs. 2790. he gave me transaction id 14472984. my customer id is [protected]. i called these person by phone and mail also but i''m not getting any response.By phone they are telling that go by mail only and also telling that they don''t receive Rs. 2790. From last 12 days i''m waiting but no response coming by mail and phone also.i send the mail to this id [protected]@airtel.in but no response came. please help me out on this issue.

i applied for the installation of dth connection by online and also did the payment online by phone for the same last saturday i.e. 9th april 2011.And he told me that within 2 days they will install.But still i''m waiting for the airtel box. i will paid for the whole year subscription i.e. Rs. 2790. he gave me transaction id 14472984. my customer id is [protected]. i called these person by phone and mail also but i''m not getting any response.By phone they are telling that go by mail only and also telling that they don''t receive Rs. 2790. From last 13 days i''m waiting but no response coming by mail and phone also.i send the mail to this id : [protected]@airtel.in but no response came. please help me out on this issue. I am totally frustrated about this issue i m eagerly waiting of your response. my telephone no is [protected]

AIRTEL DIGITAL TV — Took Money But Installation Not Done

I purachased a new airtel Digital TV connection paying Rs.2640 online after talking to a marketting executive names Santhosh from Airtel.Now after the third day of purchase also my Connection is not installed.I called nearly 20 times to the Airtel customer care office in Banglore ([protected])Every time they will ask for my details .Nearly more than 30 minutes they will keep on arguing with me and trasferring my call here and there and finally they will disconnect with out any customer service manners.Now I got trapped I am not getting My connection installed or getting back my money.This is the worst service I have ever seen.My Airtel customer ID is [protected].My Order ID is 1150671.

Airtel — Therating the Customer

Air Tell

Dear Mr. Dutt,

Thank you for contacting Airtel contact center.

With reference to your Service Request 14626429 dated 22/11/07 regarding confirmation on cheque payment of Rs.2300/-.

We would like to confirm that we are not in receipt of cheque payment mentioned above.

In view of the above, we request you to kindly provide the bank statement to enable us to initiate further action.

We request you to kindly scan the statement and send the same to email ID : [protected]@airtel.in or fax the statement to Fax# [protected]/[protected]

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We value your association with Airtel.

Warm Regards,

Fatima
Customer Support Services

Customer

have check in My bank there as of now the CH number which we have Gaven to Air Tel.
it is not come to Bank yet.

But I have lost many business be case of without information number got out of services.

I have called many time to Customer Cell .

when ever we are asking any thing to customer care they will use one setup ether send the SMS or they will post pone the task by saying some thing

Pls send me mail I want to Switch over the Services Provider to some else.

Air tel is costly services provider in country as of now . but earlier services is good .but now very poor services in any point technical and support Both

Send me final bill soft copy so I will pay it and close the account for ever

Thanks and regards
Durga Dutt

Dear Mr. Dutt,

Thank you for contacting Airtel.

We regret that you have decided to cancel your Airtel mobile number [protected].

Kindly quote Service Request number 14859308 in any future communication about this request.

We would revert to you by 14/12/07.

We would like to inform you that you have the option of choosing any of the below mentioned alternatives, for your mobile connection.

Migration

You also have the option of converting your Postpaid connection to a Prepaid one (Magic card). By doing this, you will be able to retain the same mobile number.

Transfer

The mobile connection can be transferred to any of your friend or relative in the city if you do not wish to retain the same in your name.

Safe Custody

The connection can be placed under Safe Custody, wherein you will be charged a nominal charge of Rs.99/- (plus 12.36% tax) per month. In such case, reactivation fee of Rs.250/- will not be charged at the time of reactivation. A connection can be kept under Safe Custody for a maximum period of 180 days. In case you wish to entail the safe custody option, the payment for the same will have to be sent along with a request for placing the connection under Safe Custody. Any pending payments against this mobile connection will also have to be cleared.

It would give us immense pleasure if you should reconsider your decision of canceling the above mobile connection.

Alternatively, you could view the status of your Service Request by dialing *121*15# (Toll Free) and press the call button, details will immediately appear on the screen and you could also dial 12115 (Toll Free) for the same.

Also, to know your outstanding amount you can send an SMS to 121(Toll free) please find the details below for the same.

OT to 121(Toll free)

Further, to know the current outstanding, you could dial *121*11# (Toll free) and press the call button, details will immediately appear on the screen.

Please find attached the Airtel Relationship Center details for your kind perusal.

Please be informed that the bill would be calculated till the date of cancellation.

Regards,

Yuvaraj
Customer Support Service
Airtel

If in your calender 24 Hour over you can reply
all wrong comunication from you side . i have sent below message on last
8th Dec but no reply

Customer

hi

I have check in My bank there as of now the CH number which we have Gaven
to Air Tel.
it is not come to Bank yet.

But I have lost many business be case of without information number got out
of services.

I have called many time to Customer Cell .

when ever we are asking any thing to customer care they will use one setup
ether send the SMS or they will post pone the task by saying some thing

Pls send me mail I want to Switch over the Services Provider to some else.

Air tel is costly services provider in country as of now . but earlier
services is good .but now very poor services in any point technical and
support? Both
Send me final bill soft copy so I will pay it and close the account for
ever
Thanks and regards
Durga Dutt

After all This they have sent a Legal Notice to us

kindly help me cancel my airtel post-paid connection

AirTel — Threatening calls

For past 4 MONTHS I am NOT using Airtel service, but still I am getting Airtel Bills. Even though placed a request for stopping sending/Processing bills I am getting same.
Also please note that the amount 1062.40 which was credited twice to Airtel, is gone no where. Because of this reason I stopped using same after being a customer for more than 2 years. I have started getting “threatening calls” regarding this. Why should I suffer for a mistake made by Airtel? Now adays their service is horrible.

Airtel — Moble Number Disconnected

Dear Sir/Madam,

It is to bring to your notice that, I was using Airtel number - [protected] for more than a year. In the month of October 2008 I had requested to put my number under safe custody, as this was Karnataka Number & I had to shift to Coimbatore for some time.

I had requested to release the number from safe custody on 11th of Jan 09 that time I was told that the number had already been released on 9th of Jan 09. I had used this number till 20th of Jan 09, all of a sudden on 21st my mobile screen shows the message "SIM INACTIVE".

Since then I might have called more than 50 times to their customer care and have visited their outlet also for getting back the number but all in vain.

No one is giving any positive response every time they have different excuses for me & once they find themselves trapped, they cut the phone .

Finally I was told that my number has been permanently disconnected. How can they do so without consumer's concern?

I am a software professional can't bear to change my number at this point in time, I want to retain that number.

Please help me out

Thanks & Regards,
Sushant

Yes Agree very much, they never disconnect the number saying some excuses...very pathetic service. Iam going throught the same experience now. Only wat to protest is through by word of mouth, Iam happy I could stop atleast 5 of my friends in taking an Airtel connection. If all o[censored]s do the same thing definitely ther will be an impact.

AirTel — not getting bill

I have taken post paid connection more than 1 month ago but still not get my bill, what to do????????????

Airtel — bill despite my disconnecting Airtel service

In November last week, 2009, I gave an application to Airtel customer care Centre on Tilak Road, Pune 4, requesting them to stop service to my prepaid mobile no[protected]. That day I paid all dues and stopped using this number. After this I got a negative bill of Rs. - 10.19 dated 12th Dec. 09 indicating that my wish has been duly noted and executed. But now today I have received a bill of Rs. 300 as rental charges plus tax of Rs. 30.90 for the period 11th Dec 09 to 10th January 10. I have not made a singlr call during this period. This is clearly seen on the bill also. In fact I have thrown away the sim card. Pl prevail upon Airetel to stop sending me any bill.
Relationship number - [protected], latest bill no[protected], dated 12/01/10. Dr. Anant Phadke, [protected]

AirTel — Threatening calls

I get threatening call from this number .. Please block this sim.. i cant go for a complain or given any information... his number is[protected]. He is using abusive language on phone with me.. i am a girl and i have sleepless nights due to him....

Since two days my airtel fixed line has gone off, there is no dial tone, and there is no way I can lodge a complaint as nowhere could I find the number to which I can lodge the complain through any phone other than airtel. I have already received a thankyou message from airtel hoping that my problem has been solved, but my phone is still off line. Anybody who can help? I fail to understand why these companies come out with some new product every second day, while their old products could not be serviced at all. Also, airtels way of giving connections for broadband as well as fixed line is strange, They just break open the locks and enter private properties and connect to the boxes placed inside the private properties. Is this how they run the companies?

Dear Sandeep,
I had also been received call from no. [protected], mentioned the no. [protected] (some Adv. Nisha Rathore) thretning me in simillar way Mithun had thretened, kindly do block the nos. ASAP.

Thanks & Regards,
Mayank Gupta
Kanpur

this is really bad. A company who does not care for the customers, not going to survive in long run.