Airtel Complaints & Reviews

My name is Cherian Eapen and my customer id is [protected] ,I am using Airtel Digital TV from last two years, my location is in Kerala ,Alleppy (dist) 3 months back I got an SMS from them that my plan is changing, I called customer care and ask for the same they said they will not change without asking me .
Before last recharge I confirm from them that they will not change my plan without asking me , but from today I got to know that my package tariff had changed from Rs 172 to 188 per month without my required channels . I ask on call center for this and found terrible response that Rs 172 plan is removed and I have to wait for one month to change to other plan, “I want to know that why they are not changing to lower plan once they are not confirming by the customer , why they are not providing to customer requirements when they change the plan by themselves and how they can change a plan once clients balance available for a plan.”

Last plan I was getting all Malayalam , Ten sports and CNBC tv18 with Rs 172 but now I have to pay Rs 188 and I am not getting those channels they given some other channels which I am not required . Now I have pay extra amount for these two channels

Regards
Cherian Eapen

Customer were responding in bad manner ...and deducting balance unnecessary

COMPLAINT ON DATED : 21/12/2012
Respected sir,
I placed a repeated complaint no. 25901332 date 11/12/2012 at 5 pm.
For this repeated complaint (problem starts at the begin of this month) .
I did not get any call from your side and not to re-installed my speed till date.
Please give me the full details of my data usage and please reimbursed my full
bill of December, 2012.

I thought that this connection is used by somewhere else and it is fault on your hand

Please do the needful asap.
Thanks & regards

Vikas jain [protected]
Email : [protected]@gmail.com
Telephone or broadband no. :[protected]
54, 2nd floor, gali no.2 , prem nagar , near shakti nagar , Delhi-110007.

My Cell no is [protected].
I lodge a complaint more then 4-5 times against incorrect billed (international Call) of Rs.802.00. After several follow-ups they changes was not happened. Suddenly on 24th my outgoing call get disconnect. Whenever I received called from Airtel I told them I will agree to pay my bill except the international call amount should be deducted.
Kindly look in to this issue and resolve the issue at the earliest if you can? At the end still I ensure you that I will pay my bill on very next hour of resolution received.


Regards,
Vivek R Phadtare

To, Place : Bangalore
Manager, Date :December 26th 2012
Airtel (Regional Head Office)
# 55, Divyasree Towers ,Bannerghatta Main Road,
Bangalore 5600029. Opp To Jayadeva Hosptial

From :
Girish J Babu
#895, 3rd Block, 16th Main Road,
1st Floor, Rajajinagar,Bangalore – 560010.

Communication Address :
Girish J Babu
#359, 18th Cross, 1st Stage,
BEML Layout, Basaveshwaranagar Nagar,
Bangalore – 5600079
Contact Number –[protected]
Dongle Number - [protected]

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

I Girish J Babu, son of K Jayaram residing at #359, 18th Cross, 1st Stage, BEML Layout, Basaveshwara Nagar, Bangalore – 5600079, I hereby issue this notice to you as follows :

1. That I have taken a AIRTEL 3G Data card on 21st September 2012 from GANESH ENTERPRISES #324, 8th Main , 3rd Stage, Basaveshwaranagar, Bengaluru – 560079. The Data Card IMEI number is [protected] and Dongle number is [protected]. Airtel promised a speed of 7 MBPS, I am receiving speed in KBPS.

2. I have taken the 3G Data card by paying a sum of Rs 1500 (thousand five hundred only) and paid every monthly charges of
a. Rs 636 (September 11th to October 10th)
b. Rs 950 (October 11th to November 10th)
c. Rs 636 (November 11th to December 10th)

3. Due to low speed I am unable to share by desktop to my office colleague, this has caused a major impact to my work.

4. On November 20th 2012 I have a filed a complaint about the speed which I am receiving was very low. The technical team visited my house twice at #359, 18th Cross, 1st Stage, BEML Layout, Basaveshwaranagar Nagar, Bangalore – 5600079. They could not resolve the speed issue
1-2
The response got to from you to my [protected]@gmail.com account as follows

On Mon, Dec 17, 2012 at 9:29 AM, <[protected]@in.airtel.com> wrote:
Namaste !

Ref: Email dated[protected], mentioning the concern about Network coverage for
your airtel datacard number [protected].

Thank you for your email to airtel and the opportunity to assist you.

As per Service Request number47378592, we wish to inform you that we are in the
process of installing a new cell-site in your area, which should come up within
the next 3 months. This site will improve the network strength and considerably
enable you to enjoy continued services. Kindly bear with us till such time.

We thank you for taking out the time to voice your concern. At airtel, we
believe that our customers' feedback helps us improvise our services.

Please do write in for any further assistance.

Yours Sincerely,
Tejas V
Customer Care
Bharti Airtel Limited

I cannot wait for 3 more months. Since the speed is very slow I request you provide any of the following below solution by 15 days of this notice.

a. Provide the promised speed
b. Refund the paid Data card and monthly fees and compensate.
c. Provide the LTE data card by deducting the Rs 1500 for earlier paid for 3G data card.
Replace my 3G Data card with LTE data card to get atleast with some speed. I want you to take my
3 months old 3G data card only by deducting the amount of Rs 1500 (which I have paid for data
card of 3G) and remaining amount of 1000/- Rs I will pay to buy the new 4G LTE data card

I, therefore give you this notice to stop offering these services don’t cheat customers a suitable legal action will be taken against you to recover the compensation. I will file a complaint with the Consumer Forum as you are protected under the Consumer Protection Act of 1986.



Your Faithfully,
Girish J Babu
contact Number –[protected]
2-2

I am user of the Airtel since Oct'2012 and my Number is [protected]. I am using Net on mobile which Co. has initially offered me for Rs. 98/ month and download free upto 1 GB. My Plan was renewed twice under the same terms & Conditions.
In the month of December they renew my plan deduct the same amount but given only 600 MB free and for 21 days. Company has not given any intimation before doing this. I tried to check the same with Customer Care @ Airtel and they respond me that Co. is not bound to disclose any change in tariff to the customer.

I also checked the same thing on airtel website and I was surprised to see that Co. is still promoting its Rs.98 Plan "internet Recharge Pack RC 98 (1GB/30 days)– Surf Internet on mobile or connect with laptop/PC to start surfing."

http://www.airtel.in/applications/xm/MobilePrepaidTariffTab.jsp?CIRCLE=2&CIR...⇄

http://www.airtel.com/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/pre...⇄

I has also complained that I am not receiving the proper internet speed on my mobile to which they replied plz change your mobile. My Complaint No is CGPSC [protected]. They also assure me that they will try to resolve he problem and I will receive a call before 19th December 2012. On not receiving the call I tried again to which they replied please change your Mobile without confirming which handset am using.

Request you take strict action against the Co.

Regards'
Shubham Agarwal
[protected]

I saw on airtel website for 2g recharges and did recharge for Rs. 151 this recharge for 500 mb 2g & 500 mb 3g combo. When i called on customer care airtel they saying u got 6 month number locker recharge. I requested them i did for 2g internet and my previous recharge for Rs. 149 that i also seen on airtel website and recharged for that last date is today 26th dec. 2012 thats why today i recharged for 151 but they did wrong and saying nothing can happen ...
please help me

dear airtel, I would like to complain about getting back my refund from your company of rs.5000.On the 27th of October 2012, I've made a request to airtel customer care for a disconnection of my post-paid numbers [protected] & add on number [protected]. My request/reference number is 46723082.I was promise to get the refund within 60 days. However, last week they sent me with a telephone bill (rental fee). I was shocked. I today, contacted the airtel dealer in Dharamsalla, HP, India for help and refund but they said that I'll get my refund after 3 months time. I don't understand airtel customer service. This is totally unacceptable. Airtel please do not harass your consumer.

PLEASE REFUND BACK MY MONEY OF RS.5000.00 AS SOON AS POSSIBLE.

KYNSAI M MIHSILL
PHENTHOK CENTER,
TEMPLE ROAD, MCLEODGANJ, DHARAMSALLA, HIMACHAL PRADESH.
[protected]@yahoo.com

I am using Airtel pre-paid number [protected] for last 10 years. Recently when I installed MyAirtel application in my Andriod instrument, the registered name is showing somebody else' name. When mailed and checked with 121, airtel executive confirmed that it is in somebody else' name. I've submitted required documents requested by airtel, more than thrice in last 10 years. I've personally handed over documents to Airtel office, Vikrampuri, Secunderabad & Airtel Office, White House, Begumpet, Hyderabad. In spite of this the name and details are not changed according to the documents. Are these airtel offices are dummy offices, do destroy documents once they received it from customers. If not, then whey my name is not registered in their database. After writing several mails to 121, the executive says he cannot talk to those airtel offices and change the details. He was suggesting me to personally visit airtel office and check with them. Why should I do all these things? When I've submitted documents, why can't customer care executive can contact at those offices and get the documents. Is airtel do disintegrated?

Kindly do the needful.

Veeranna Ronad.

Hi,

i had raised a ticket for transferring my broad band connection with the phone number[protected]. The Ref No : 25480834 and raised on 2nd December , was informed it would need 5 working days and would be resolved by Dec 6th. Post that i called Airtel on 5th Dec to check on the progress of this ticket and was informed that it was on track and it would be closed on 6th Dec. I shifted residence soon after and called Airtel on 8th Dec to check progress of the move and was informed that there was a technical fault with the cable , and that my ticket has been escalated. I have called subsequently post that, spoken to supervisors and to the escalation department but to much avail. i was gauranteed a call back and no call backs happened. Funny part is they called once and got a call waiting and they didnt even try post that. My final call was on Dec 24 and was informed that the issue would be closed by Dec 26. So here we are, so is airtel really the best broadband provider this country has to offer to a customer who has used their service for 4 yrs?
Thank you

I am Vasu. I am visited Airtel Relation ship center at Anna Nagar (Reach Communications) several times ( close to 10 times) but without use. I am trying to change my post paid CUG connection to latest one and the people there are helpless.Timings stated is 9 AM - 8 PM but even at 10.00 AM there is no people to work. Also they try to avoid working and instead directing to other locations. After 4 - 6 PM is general power shut down at Anna Nagar and this center will also not work since there is no UPS or inventor. Not sure of the pathetic slate of the Airtel service provider. Need to check this is how Airtel works ( one of india's leading service provider).

Dear Avinash Doddmani Siddalingappa
Customer Care
Bharti Airtel limited

I am impresed to get a quick reply from your side. Its appreciated and this fast service attracts me always and made Airtel put few steps above than other providers. Thats why i have been with this leading Airtel Network for a long time. I have gone through each line of your email but i want to point out one thing that i have been using as you mentioned not from now but since i came to know about mobile settings long years back.

Only from 26/12/2012 onwards i started facing this problem for my Airtel no +[protected]. i am dead sure that there is nothing wrong with mobile and settings.i can assure that. The error which i am getting is 'SIM CARD REGISTRATION FAILED'. while being an existing good customer like me how come i got such an error. There is nothing wrong with my part but it happens from your side. so i urgently and kindly need to get it cleared

It will be good and greatly appreciated if you could sort it out as quick as possible. I dont want to miss any of my business clients. I have been waiting for your reply. Feel free to contact me for further clarification over my UK mob no[protected].

Sincerely Yours


Sabir. N. A
+[protected]
[protected]@gmail.com

my rs 399 has been deducted but blackberry services has been disconnected

Dear Sir;

I have taken yours airtel post-paid connection my ph no ; [protected] . Your sales person wrong committed to me and He said that you will get 1500 minute local and STD calls free but When 1 month bill generated i didn't get any free call in my bill. My bills is unclear as they committed and more than my expectations.

I requested deactivation of my post-paid number and it is deactivated on 2 December 2012. But the request is not processed and I am receiving bills for the number.

Please help me get rid of this PATHETIC SERVICE and loss of money! Please intervene in this matter I will be thankful of you for same and resolve the issue

Ravi bhushan
Mob. No [protected]

Sir,
I am port my no. [protected] from Tata Docomo to Airtel before three month ago but after MNP I am facing problem "Message sending Failed "
I am complaint about this many time at Airtel customer care or Toll free 198 but every time they give me Complaint Reference No. but Problem is not Solved.
my message Center no. is OK & as per instruction of customer care executive I sweep my SIM Card & Also Change My Mobile Handset but still I am facing this problem. I am very puzzled this mobile no. is 10 year old or I am not want to change this Number. Complaint no.
CLSMS[protected] DATED 19.12.2012
CLSMS[protected] DATED 30.10.2012
CLSMS[protected] DATED 19.12.2012
CLSMS[protected] DATED 07.11.2012
CLSMS[protected] DATED 05.10.2012
etc.
--
With Regards

PaWaN KuMaR ShArMa
IfFCo ToKiO GenErAl InSuRaNcE Co.LtD.
MO. NO. [protected]

My ROFFER incentive and booster OTF are not credited properly its credited partially or null.In customer care also they are not answering properly.These things are happening throughout the year.They are promoting fake promotion messages and not act accordingly.If they are not interested to give incentives then why they are sending those message continuously.i need solution for these things

Hi, I am Shashank Bhushan from U.P. East and my mobile number is [protected]. I recharged with (Rs. 45) 3G Data Pack, i got an confirmation msg, that the plan has been successfully activated & i've got 150MB 3G Data. But, i did not get any data, i called CC, they are saying different different things, like you have consumed all data, next one says no recharge has been done, different people saying different things.

I've checked there website and then recharged via E-top, but when i told them this, they all started saying that the plan is only available as Rs. 45 in self care and through CC online activation. But there's nothing mentioned like this in there website ! They said that through E-top i have to recharge with Rs. 47 for the same pack & in Rs. 45 E-top i will get a A2A Tarriff...

They denied submitting any complaints and the CC executive started using vulgar language and when i asked his full name he denied to tell !!!

They are saying that i should call CC before every recharge, to know the status of the plans ! Are they dumb ?

I need immediate help !!!

this is my number [protected],now I'm in Kuwait,i can't call in India,please tell barring password

I have recently switched my mobile number ([protected]) to Airtel and subscribed to a 3g data pack (1GB/month free usage). I found that some amount is getting deducted from the main balance for internet browsing though 3g free usage is still remaining.

I called up the customer care professional. They say that there are some chargeable websites for which balance will be deducted from my main account balance.

I neither found the list of such chargeable websites on Airtel's website nor received any alert messages while browsing them on my mobile.

I switched to Airtel though it's is well-known for such kind of frauds, Did I make a mistake ?

Thanks,
Sai

It's being more than a week, since I have selected my ala- de-carte channels for my above I'd.

Till now I have contacted at paid customer care & had taken more than 60 minutes in all, and all the times I have been transfered to seniors who assured me of ala-de - carte package activation.

But unfortunately till now it's being not activated. I Moreover I was assured that daily burn cost will not be deducted till said package is activated, and but still I am losing my money.

It's really painful and irritating to talk again n again for same issue. If airtel is not capable of handling online request it should simply discontinue taking online request or at least remove option of ala-de-carte option from there.

Anyways kindly let me know if it is possible to start my selected channels or I should take any other decision.