Airtel Complaints & Reviews

I hope a necessary action/solution will be provided with regards to my complain posted here in your website.

I have complaining Airtel customer care and made several mail complaints to nodal authorities to regarding the same. often i used face network issue in my mobile whenever i make calls i used to get disconnected. Frequent call drops. My office is situated in the heart of the city. and there is no proper network. If i raise a mail complaint then the only reply i get is we will revert with in 72 working hours. and they call once if not reachable or if not answered (may be we might held up in work) then not response thats all closed.

They have become worst in service now and customer care is also one of the worst service.

I am vaibhav maruti bhosale ,my mobile no.is [protected].my complete is as follow

1.In November i am recharge 500/-, On 500/- airtel offer is full talktime get.But i get only 439/- I am call to callcenter to i was not get my talktime 61/-remaining. They say in 48 hrs you balance will be come but balance not come i call to call center after 48 hrs not connect to callcenter from my airtel no. then i call from mymother airtel no. call was not conected from my airtel no.([protected]) and balance is not comeing they surely say in 24 hrs balance will come and you send message My Airtel to 121.but balance not come i try to call callcenter but call was not connect to callcenter.
after 1 month my call connected to callcenter they say your recharge type(Mobile banking) is different so my complat is if on 120/- i get 120/- on same recharge type so why i not get on 500/-.

2.On 22/01/2013 my account balance is 96/- and internet balance is100Mb.i was recharge 120/-rupees so my total talk time will be 216.On that night i was set 2hrs internet but my 100mb balance reduces i stop my internet usege(i downloading only AdobeReader but not competely download) that time my balance is 167/-(i assume the internet pack completed that's why my 49/- rupese). My complete is in next day 23/01/2013 my account balance is 0.00/- i call to call center they say you use internet so your balance is reducese but i have internet balance so why if say i want detail(how many paise kb per second) so they say only, you use internet we didi not give you bill i say transfer the call to sinear they say sinear is bize so i say i call later but i try next time to call the call is not connected to call center(I call only one time to call center.)

so what can i do my total 228/- balance is reduces.

Dear Sir - I am using Airtel prepaid SIM connection since 5 Years. My SIM card PUK code blocked and have called Airtel customer care to unblock the same, but every time i called there is no proper response / resolution from the service provider.

Phone Number - [protected] - SIM Number -[protected]H2
My Alternate Number - [protected]

Looking for your support.

Regards
Deepak SK

recharged airtel number for 3g data usage and not getting 3g speed and the customer care not responding to the calls.

I am a very old customer of airtel and in my family we are using 1 airtel broadband, 1 airtel 3g usb and 4 postpaid airtel mobile connections.

I Applied for a another new Airtel broadband connection on 10th Jan 2013 and submitted all the papers on same date.
Till today Airtel didn’t installed the broadband and they are not replying when it can be installed.
A representative from Airtel came and agreed to provide the connection within 2-3 working days and took Rs.500/- for the security deposit but after taking money he didn’t come back at all. Almost 500 times I called him but he is not at all responding to my calls. The representative’s name is Kapil (his number [protected]) and Sujeet Kumar (his number [protected] ) The worst part is that they are not responding on why there is a delay?
Finally I called him with some new number and I asked him about my broadband connection on which Kapil replied that its in process. But Sujeet Kumar never picked the call after taking the money.
It’s a complete mental harassment by sales executives.
I also received some messages on my mobile from airtel “your airtel fixedline installation request 12300073 is being processed and will take approx 3 working days....3.26pm 13 jan”
Today on 24th jan 2013 at 2:38pm I received a message on my mobile “namaste! welcome to airtel! your airtel fixedline service for account number [protected] has been started. thank you for choosing airtel” however no activity at the place of installation and nothing is done yet.
Several calls made to these sales executives but no response.

Below are the details, which might help in tracing the application.
I have all the sms saved in my mobile.

Name: Rohit Kumar Srivastava
CEF number: 3263933
Date of filing application: 10th jan 2013
Tariff Plan opted for: 15 GB unlimited
My mobile number is [protected]

Airtel has deducted rs.80 from my mobile no. [protected] telling that i activated some internet package and when i called the customer care they told that i have used service from nazara portal. I don't even know what this stupid portal is. Airtel is looting it's customers. I want my money back.

Airtel is deducting money from the number [protected], I had spoken to customer care many times but of no use,instead i loose some amount talking to customer care,the customer care people tell different answers each time for the same amount of money deducted, how it could be possible , as the deduction amount is same everyday and the reasons are differen. Moreover they promise it won't happen in the future, if it happens we will refund the amount, but it is not solved. I am requesting t
o solve the problem, if not i am going to change my network connection. Airtel being such a big network provider, should be of shame for cheating people

sir,
My mobile no. is [protected]. I got the mobile portability number AG656987 on[protected] AND expiry date was[protected]. On[protected] i applied for mobile number portability from airtel to reliance with documents but on[protected] i received massage from reliance that airtel has rejcted the application due to invalid unique porting code. Due to delay of operators in process why i should suffer?

Nirav Khambhati
m-[protected]
valsad, gujarat

Sir I had.just taken airtel postpaid connection my airtel number is [protected] and my name Nikhil gaikwad .airtel guy told me that I will get a plan of 249 in which I will get 200 mb internet 1000 local min and 250 sms ...I got the card on 16th of January 2013 and on 21 January my bill was generated which was 337 rs which is far more then my plan and my usage when I called airtel customer care they say they just gave me 5 days plan benefits since it was just 5 days left for bill generation they didn't even inform me about it ...for 5 days I just got 32 mb of downloading which was very less than actual plan of 200 mb .my data counter indicates that I have just used 71 mb and they are saying I have used 176 mb and when I asked them that I want to close the sim card connection or convert to prepaid they are asking me to pay 337rs plus 250 rs just within 8 days they are asking me to pay 600 total amount which is 3 times my usage ....plz help me I m just a student I cannot afford such heavy bills .....airtel has not been true with me

Hi,

I am receiving unwanted phone calls from a girl +91XXXXXXXXX5 and speaking "I am sexy and have sex with me one night ..phone sex is free". I am really irritated and told I dont want to receive calls from you. But she keeps on calling me again and again and irritating me. Please how to take action against taht girl. I even have her calls recorded.

Thanks.

i call many time to customer care for deactivate mobile TV & games club service
also called for 15 to 20 time but not deactivate
so please do need full

I am Victor Sebasti . I have applied for new connection with AIRTEL DTH by onlilne booking. My customer ID is - [protected] and my booking id is 169088. I have applied for this service in January 18th 2013 Friday. They have told that the connection will be installed with in 48 hrs. My connection not yet installed since 7 days passed.I have paid for new connection of Rs 2890 through credit card ref no. is 22699526, I have received a confirmatory message from them for connection booked. I have called several time to the customer care, they are replying only same reason like 1. Our Engineer will call you, 2. we will arrange for a call back, and then 3. today evening it will be installed definitely, everyday their replies are being like this only, and finally they gave an information about an agency to call them about installation that is FOOT PRINT AGENCY, CONTACT NAME IS MATHU SARATHY, CONTACT NUMBER IS [protected], [protected], The details given by them totally fake, I am not getting any support nor any feedback for my complaint

Dear Sir

I am Nitin . We have applied for Freedom Pack with AIRTEL DTH . Our customer ID is - [protected]. We applied for this service in October 12 .Our connection was installed on 27/10/12 .We have paid annual subscription of Rs 3290 that was being asked by AIRTEL and we have confirmatory message from them for the same .On 10/01/13 our connection was cut by AIRTEL .We have called their call centre to know the reason . As per them AIRTEL has installed HD pack instead of freedom pack on our TV without our knowledge Rs 3290 is being consumed by January. Now AIRTEL is asking us for more money to get the connection resumed and to continue the service. We have been requesting to reinstall our connection but they are asking for payment .They have been harassing us since last 2 weeks and are behaving very rudely and is unprofessional manner. I am requesting them to change the set top box and let me avail the services till the date till I have paid for but they are constantly demanding more money . I have written several mails to them , talked at their Toll Free no , but of no use . I am not getting any support nor any feedback for my complaint

Regards

Nitin Wadhwa
[protected]

MY ACCOUNT REGISTRATION IS NOT BEING DONE. IT IS SAYING MY NUMBER IS IN VALID SO HOW TO REGISTER IN MY ACCOUNT? MY MOBILE NO IS [protected].

I want to install a tower in my land <66 shekhware.unnao.up>near by sun de sun college..1000sq.ft email...vimal.[protected]@gmail.com...mob.[protected] and [protected]

My mobile no is [protected]. i complaind 4 tyms today for its data network. Airtel didnt solve my problem.
now i m in roaming and no internet connection. plz solve my issue as soon as possible.

Sir
Today 7:15 pm,I have recharged my mobile by rs. 50
And get balance rs. 40 and at 8:40 pm I have received message that
Some value added services activated and net balance
Avaible rs 11 only and during this time I have not expend my call balance
And not activate any value added service
And at 9:00 pm I have discuss this problem with airtel cus.care but they deny
to refund the balance
Pla help me to get by balance back.

Hello my name is zuzer,
i recharged with rs. 120 and the very next day rs 30 was deducted without any reason. I had an active internet plan. my no. was blockd so i couldnt call the customer care executive.
the same thing repeated on20/01/2013 and this time rs 100 was deducted.
lucky i could connect to customer care so the aggreed to their mistake and register my complaint.
complaint no. CWRCH[protected]. they promised that i wil get the refund my 22/01/2013 but till date i havnt receive a any refund.
Plz help me its my monthly expence on my mobile.

I am a existing consumer of Airtel Broadband. My plan is of 15GB for 1099 per month plus taxes. After i utlize my plan , the speed falls down to 256kbps. Today while speaking to airtel helpline, in between talks, i realized to my amusement , that there is already an existing plan of 15GB for 699 per month. After utlization of the limit, the speed falls to 512kbps. There is no difference in the plan. The new plan is just cheaper. After i asked why my plan was not changed and rates dropped, i was told that its my job to keep a track of it. I should be visiting their websites on regualr basis to find out if the rates are dropped.

I pay Blackberry internet service charge every month and at the end of the month They are asking for Rs. 14,995.70 for internet usage on my mobile bill.

I already clarified the issue with them by calling customer care on 29th December, and they confirmed that there will be no additional internet charges, and on 21st January they have sent me the bill of amount Rs.19875.12