| Address: Ludhiana, Punjab |
Dear Sir / Mam,
I am an Airtel Prepaid Customer From past 10 years and have been using the number [protected] since then. The number was completely active till yesterday 3rd jan 2013, 9:00 Pm. Suddenly my Phone started showing my SIM card to be invalid. When called Airtel customer care they are not ready to give me relevant answer against my number been permanently disabled from the system.
Today morning when I went to Airtel Customer Care office in ludhiana, they told me that you have not used this number from past 3 months, so your number has been disabled permanently from the system.
Sir, If I am using the same number from 10 yrs, what has Happened within 3 months that customer care people are like you are not using your number.
My each bank account, my email address, my other business transactions are associated with this Number. And I cannot Even transact any amount without this number in my hand.
So please Look into this matter on urgent and Prior basis, So that i can use my accounts, and emails back again.
Looking forward to hear from you soon.
Thanks and Regards,
Rahul Aggarwal
Ludhiana
Alternate; [protected]
Oct 16, 2016
Complaint marked as Resolved Verified Support
Jan 10, 2013
Airtel Customer Care's response Namaste mr. Aggarwal,
We would like to inform you that your concern listed 04 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Bharti Airtel — Unnecessary charges on bills
My number is [protected] (Plan 299 Turbo), I had taken add-on connection on this number in March, 2010 (no. is [protected] [Plan 249 Turbo). At the time when I have taken this add on connection delaer told me that 500 minutes form [protected] to [protected] and 500 minutes from [protected] to [protected] is free. Well its alright, when I got a wel come call from Customer Care for my new number [protected], Customer Care Executive told that 1000 minutes from [protected] to [protected] and 1000 minutes from [protected] to [protected] is free.But when I got my first bill generated on 27/04/2010 call to these numbers were charged as others (details are attached and pasted below). I called Customer Care they told ok sir we will get back to you, but no body turned up, I had made calls to Customer Care more than three four times in this time but the matter was not resolved. Then 2nd bill came and again I had talk to Customer Care at this time he told me that nothing is like that there is no discount available on these add on numbers.
Then outgoing from both the numbers was stoped we had faced lot of problems due to continuous mistakes from your end.
Now even incoming on both the numbers is barred.
See extent of stupidity now doing all these things their customer care executive calls for payment.
Bill No.:[protected] Date: 27th April 2010
From No.: [protected]
To CUG 80.2
From No.: [protected]
To CUG 97.5
Total extra charges for the month is 177.7
Bill No.:[protected] Date: 27th May 2010
From No.: [protected]
To CUG 99.77
From No.: [protected]
To CUG 61.5
Total 161.27
Besides above 161.27 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.
50
Total extra charges for the month is 211.27
Bill No.:[protected] Date: 27th June 2010
From No.: [protected]
To CUG 369.91
From No.: [protected]
To CUG 163.5
Total 533.41
Besides above Rs.533.41 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.
50
Total extra charges for the month is 583.41
Total extra charges in three months is 972.38
Late fee charged in three months 281.18
Extra charges before Service Tax in three months is 1253.56
Service Tax (@ 10.3% 129.12
Final Total 1382.68