Airtel Complaints & Reviews

AirTel — about portability

i have three airtel prepaid connection.from which i want to port [protected], [protected], in other companies. for this i get unique port no. & contact to vodaphone & reliance respectively. after contacting with these companies the airtel refuse the request due to port request within new connect.but this was a wrong information given by airtel, . after this they have blocked 121 & 198 services of my mobile, so that i am unable to contact airtel. the company did not want to porting the number on any way. pls. give me solution

Airtel — mobile portability

i am having problems with portability of converting my airtel to idea since one month having sent 2 msgs to change network....i want u to into the same kindly.my unique porting id is AZ721334..airtel is not allowing to change network. my mobile number is [protected]

Airtel Postpaid SIMcard — poor network coverage of airtel

i am using airtel postpaid simcard for last 6 year.but for last 3 month i am facing a poor airtel network coverage.and also inspite of so much complain nobody givng a responce to me yet.even their head boss name MR KEYUR also not able to responce the probllem and also airtel customour care execitative are not able to listen any thing and also not able to resolutation. inspite of giving a so many complain.so requesting to you if you can understand the problem so please please please please solve problem.and rply to me as early as possible.hope you can more knowledgable person to understand.waiting for your reply.

I am using airtel simcard for last 4 year.but for last 5month i am facing a poor airtel network coverage.and also in spite of so much complain nobody givng a response to me yet. and also airtel customer care execitative are not able to listen any thing and also not able to resolution. in-spite of giving a so many complain.so requesting to you if you can understand the problem so please solve problem.and rply to me as early as possible.hope you can more knowledgeable person to understand.waiting for your reply.

SureshKumar S
Chengalpat
Tamilnadu

AirTel — unwanted phone calls

sir,
I am receiving calls and messages from the above mentioned number.Please give me the address of this number.

Airtel — Receiving Spam Calls

my Airtel number getting the spam calls which are disturbing at any time 41027600,7100,7000,7400, 40385850 my compaint ID with Service Request Reference Number 33520477 on 12/08/10. please check & help on it

AirTel — unwanted contact

a person with number [protected] has added me as a contact at way2sms.com ..please block his /her messages to my number i.e [protected]

Check the number with truecaler.in or make a fool by saying am interested lets meet and bang tht person or check from local pco

AirTel — Digital TV installation

I have booked digital tv on 3rd Jun, 2010(customer ID [protected]). I have received installation confirmation for 5th Jun through SMS. When nobody turned up, I have given complaint vide Complaint no 2970076 dated 5/6/10. Every time we call help line, they promised that installation will be done in next 4 hours, wait for the day. There after writing to nodal officer, I received e-mail confirming installation on 11th Jun,10. But now they differed it to another week. Regret to inform that installation is still pending, there is no commitment to the promise.

After making payments in advance, following up so much loosing time, money, energy , there is only endless wait. Please do needful to get urgent installation.

AIRTEL DIGITAL TV — not yet installed

i have booked airtel digital tv on 5th nov by online they told that they will install on 6th but till now it is not installed..

Airtel DTH — Airtel digital not yet installed

I had bought a Airtel DTH on 01/11/10 and it has not yet been installed. I tried to call the customer care for help and till date they are not in a position to fix my problem. The dealer from whom I purchased the connection is not ready to help and has threatened not to come againto his shop. I have now taken connction from other service provider and I want my money back cam anyone tell me the procedure to get a refund

Airtel dth is really a poor service provider as i experienced.

Airtel DTH — Installation not yet done

My Customer ID is [protected], booked an airtel digital TV on 7th Oct-11by paying an amount of
Rs.1690 and later received a message on the same day mentioning the installation will be done on 8th Oct-11, around 3 PM IST.

But there were no communication from their side and later I made several calls to the customer care; but the response was very poor and no body don't have enough idea of when the connection will be provided
and they were telling the same answer like - "will communicate to the backend team".

NOT YET THE INSTALLATION DONE.

Iam not sure why the Airtel has kept it's customer service.

The connection has been installed successfully on 26.01.2013;
Service is good
It has Good picture quality and excellent sound quality
They said reason for installation get delayed is address finding..

Thanks for installed airtel digital tv

AirTel — Regarding service provided by them

I am the customer of the prepaid airtel from more than two years. Firstly I
got very sincere service from it but around 6-7 months past it become
very dull. There are more call drops in the service and most of the
time I talk with the customer care service but they are not given me
the satisfying answer. And one of executive Mr. Pramode is just
talking so rudely and disconnecting my call. And after than he never
picks my call. Most of the time there executive is just kept on the
hold and disconnecting after some time. i have facing lots of problem
with there call dropping and when i talk regarding that they are
replying the problem is of your handset but even after changing the
handset it is not solving and they are not clearing it sometime
thought that to through the sim but now it won't possible because now
my number is spreading allover and it will creating lots of problem
but airtel don't concerned about that they have to make and spreading
business by getting new customer they don't have to take care of
existing one ...
I am not only one person who have this same problem there are lots of
person who facing the same problem... I am very much frusteted withs the network service sometimes...

hi i want to deactivate my cid_b4p services i dont know how it got activated and i am not using these services then too my Rs.7 gets deducted every week.I have launched complaints about 7 to 8 times but then too no action is taken.Kindly deactivate these services for my number.My cell no. is [protected]

Airtel — DTH-Wrong setup box

Hi ,
recently i bought a sony bravio (KLV-32CX420) television with free airtel digital TV [HD] connection with 3 months of subscription. When I asked them for a airtel DVR (recorder),they have advised me to recharge my account for 2,000 rs which i have done. Next day i called up the customer care to setup a date for installation, which they have agreed on May 17 2011 along with HD DVR. But the guy just gave us normal HD setup box instead of HD DVR. Regarding this mistake i have called up customer care 12150 numerous times, but each time they tell me that back end team will call me back which does not happen. please look into it.
Here are my details:-
Customer id:- [protected]
Name:- Rajesh Dandu.

thanks,
rajesh.

Airtel GSM — quality is third class

1) Frequent call drop
2) Range goes when i move to another room of my house
3) Voice cut frequenlty third class quality
4) No Action 3 months after complain


Umesh INamke
Aundh, Pune
[protected]
[protected]@gmail.com

I want to install a tower in my land <66 shekhware.unnao.up>near by sun de sun college..1000sq.ft email...vimal.[protected]@gmail.com...mob.[protected]

My mobili no [protected]

AirTel — Unnecessary Balance Deduction-No Refund as of now

Yesterday[Nov 19th] my balance of Rs 52 was completedly deducted for the usage if Airtel LIVE when my phone was in locked mode and when i had not even touched my phone during thst period of time . I DID NOT use Airtel live but my balance has got deducted. I called the Customer Care immediately to address the issue at 10:50 PM, but they have failed to take any action on it. I have again spoken to Customer Care-Shiva Kumar and he refuses to refund the amount or take any action on the issue.
I have been using Airtel for nearly 7 years and BSNL, Tata Docomo etc also, never faced these kind of issues with other providers. I dont see the necessity to cheat customers like us and deduct money in an unfair manner like this. The quality of Airtel network is becoming very low and cheap these days.

Airtel — AIRTEL'S EXTREMELY POOR CUSTOMER SERVICE

This is to put on record my utter disappointment with the service of Airtel broadband customer care team. From the facts stated below, you will understand that the customer executives have been continuously lying and deceiving me:



I have been a user of the landline number[protected] and broadband since August 2004 and I hold an excellent record for prompt payment of my bills. In December 2008 I had to leave the country for a few months on work and I had requested for cancellation of the aforesaid line.



I returned India on May 30, 2009 and I immediately placed a request for re-activation/reconnection of the aforesaid line by calling the customer care number 4444121 and my request for re-activation of the line 4214 2887 was taken by Mr. Harish and given a reference number 20373010 on May 30, 2009. I was informed by him that the line will be restored before 11:30 am on June 8, 2009. He assured me that the date given is the maximum time they would take to restore the line but they would be restoring the line much before that.



However, no one visited my residence or even made any call regarding the restoration of the line and nothing was done by June 8, 2009. Therefore, I made a call to the customer care number on June 9, 2009 and complained to Ms. Bharathi, who apologized for the delay and took a fresh complaint and gave a new reference number 20703734 and promised me that the line would be restored maximum by June 11, 2009. I called the customer care on June 10, 2009 and spoke to Mr. Sampath just to reconfirm that they had all my contact details and that they would restore the line at least the next day. He confirmed that the line will be restored the next day and I believed him.



However, the line was not restored by June 11, 2009 as promised and I felt completely cheated. By evening I received a call from Mr. Basha from the customer care department apologizing for the delay and he transferred the call to Mr. Jeshan in the back end office, who promised me that the line would be restored by Saturday June 13, 2009. On June 11, 2009 an executive from Airtel visited my residence but instead of restoring the line he took my signatures on a subscriber enrollment form and promised me that the line would be restored the following day or latest by Monday June 15, 2009. However, once again I was deceived and lied to because the line was not restored as promised.



I called the customer care line on June 15, 2009 and complained to Mr. Srikanth, who transferred the call to Ms. Genova, who apologized to me for the delay and took a fresh request 26548865 and assured me that the line would be restored within 4 hours. But once again it proved to be a lie. Nothing happened in the next 4 hours and I called the customer care number again and this time I spoke to Mr. Daniel, who after consulting his superior Mr. Blessing, assured me that the line would be restored within next 24 hours.



After 24 hours, when the line was still not restored, I called the customer care number and spoke to Mr. Maniraj and thereafter to Mr. Srirangam who apologized, and took a fresh request 20801778 and promised me that the line will be restored as soon as possible. I once again called on June 17, 2009 and complained to Mr. Robert about how irritated and cheated I felt by the action of the Airtel executives.



Today i.e. June 18, 2009 I called customer care again and spoke to Ms. Aysha, who said my request has been closed without giving any reasons.



I am utterly shocked, disappointed, cheated and extremely irritated by Airtel’s service. I used to have great trust in the brand Airtel especially because I’ve been a user of their services for 4 years. But all that has been shattered now. Now according to me Airtel’s service has the lousiest service. I am going to dissuade people from choosing Airtel, which had become worse than the public sector service providers.

AirTel — bad customer support

I just want the Airtel higher ups to know that inspite of me calling several times on one issue, the problem is still not fixed. And everytime the CSR's try explaining me that its a problem from my end..
there i a STD number from Gorakhpur(vodafone) which i am nt able to call from my airtel number.. in the mean time i am able to call the same number using aircel, vodafone & idea connections.
I have contacted the Airtel customer support number of times but still the problem is not fixed.. i just want to know whether you people can fix it or u r not technologically equipped to get it fixed.

I[censored] say that u dont know how to get it fixed i have no problem but please dont give all the Gyan to me and try to fool me because o[censored]r incompetence. Thanks

AirTel — Bad-customer service

Hi,

Today I was trying to make online payment for my Airtel Fixedline while talking to the Airtel Customer Service rep who was helping. After I submitted my debit card infoemation there was an error so the rep transferred my call to the technical dept. for help however they kept me on hold for 10 mins and hung up. So i claled up the technicla dept. directly and they were helping me to make the payment online and again the same error occured once i submitted all the info of my Debit card so the technical dept. again kept me on hold and hung p after 5-6 mins. So the 3rd time I login to the airtel website and tried to make the payment and it was successful. After sometime when I checked my citibank account all the three transaction were successful. SO I called the complaint number for Airtel however they told me that they will not refund the 2 unathorized transaction and will adjust it for the furtute usage of the service and also denied to trnsfer the call to any supervisor.
Never expected such a bad service from Airtel.
Everytime you called them they will disconnect the call and it takes a long time to get conncted to them.

Please help.

Desired Settlement: Want the refund for the 2 unauthorized transaction...

Name: Sino
Phone number: [protected]

I have received a call from Airtel however the reprsentative did not give me any resolution . She just asked me if i have filed any consumer complaint for m, y mobile number and I said that it was not for my Mobile number but for my Airtel Fixedline.

My Airtel Fixedline numer is: [protected]

I have not received my refund for my 2 unauthorized charged.
I have also contacted citibank and they said that Airtel needs to refund me as the transaction was made from Airtel website.

I activated internet of Rs98 on 6june2010 on my mobile.The browising speed is very poor it takes about 7-10 mins to open website and sites like orkut doesnot open.I complaint to airtel but they told me it will be solved after 15june.Till that time pack is about to finish.please help me.

i have also brought a new airtel 3g data card micromax 310G before i brought it the airtel customer care telling me this is a 3g unlimited 999RS per month plans and the speed is 3.1MB/sec but few days its giving me only 0,15 kbps/sec and i don't receive any bill information and etc.. and its giving fake plans. so I'll also suggest don't buy this data card and airtel 3g connection

My airtel mobile office internet speed is 2-4kb/sec,earlier it was 10-15kb/sec.I am complaining again and again but the problem is not getting solved.My number is [protected].

No, the issue is not resolved yet, the speed still is 3-4kb/sec, please solve it.

Airtel Broadband — Internet shut off even after Bill is paid

Dear Sir/Madam,

My airtel landline no is[protected]. I had been earlier billed Rs.2481 which was paid off online using my niece's creditcard from Deutche Bank XXXX1001 on the 16th of April 2011 @ 17.51 to Bharti Airtel Ltd. An sms confirming the above action has been forwarded to me by my niece. An authorisation code has been provided which the bank has asked Airtel to use to claim the money paid out before May 15. The authorisation code is R55743.

It is quite terrible that Airtel has continued to shutoff my internet even after the bill had been paid off. Especially so when it states on their website that internet services would resume within 2 hours after bill has been paid online. Not to mention the "top-notch" customer care that I had to contend with especially with a certain Sunil who put me on hold indefinitely only for the call to get cutoff. Please kindly resolve this matter asap.

Yours,
Disgruntled customer
Jayanthi Rajasekaran

Lodged and mailed a complaint with customer care. Complaint no. is 45396578

Resolved.

airtelk — airtel broadband service

In the month of july(cant remember the date) i activated the airtel broadband service with Rs999 plan([protected]@2MBPS, post [protected]@256kb/s) for which their agent when visited my house to start the service, took Rs1000 as activation fees + Rs500(god knows for what) on the condition that these Rs500 will be deducted from the monthly rental next time my bill come for the next month. It should be noted that the modem was provided from my side. The agent assured me that not a single penny extra will be charged(if calls are not used) and the bill will be 999-500=499(due to pre payment), and then usual Rs999/month bill will be dispatched for which another agent from the company will come to my house to whoem i have to submit the bill payment amount. But as i(came to) know that 'tax' too are added in each bill making monthly bill over Rs1100/mnth approx, i question why was i put into dark the whole time about 'taxes'?? The agent DID NOT tell me once anything about such taxes. Nevrtheless apart from this, neither the bill came to my house nor any agent on their behalf(as was proposed by that initial agent) to collect the payment, In the mean time, i (relying solely on a WRITTEN BILL/AGENT to pay my dues) didn't took any initiative to recharge my account(unfortunate mistake on my account) due to which within 48 hours my internet connection was cut-off(i would like to remind the status-Rs1500 from me, 1 mnth use from their side) and till date(13th dec 2012) i HAVEN'T USED A SINGLE KB OF DATA after de-activation.
Now its been over 3 months when their first executives called me and announced my unpaid bill amounting to over Rs3500!!!!(3 months amount about 3-4 weeks ago). I made him understand the whole situation right from starting till end, and again to another executive, and again to another, and again, and again till i started ignoring their callls(sorry from my side but i was forced too, i can't explain the whole thing to a newbie again and again, im a university student, i got a college to attend).
Recently some moments before im writing this again one of their agent called me and i picked it up to resolve it completely(so irritating) and told my whole story again, they say i need to pay the bills, i say DID I USED INTERNET FOR THAT 3 MONTHS??? If internet was deactivated right after the end of 1 month usage, where does this bill arises, and if the bill arises, where is the usage from my side???, Are they expecting the customer to pay the bill for that purpose which he didn't even use(not even knew if he could even use as the service was deactivated). They now say that an email was dispatched to your id(that was my fathers email address) and that you should have known, i don't even open 'my' email account forget about my fathers(sorry from my part again)
Now all i know that its NOT ME whose duping them of any disadvantageous usage, i had already (more than)paid for whatever i used and don't find myself liable to pay any further bill. Although i challenge the co that if they find me that i used atleast 10+10+10GB of data(3 months usage qouta for which they are showing me the bill) I AM AND I WILL PAY THE DUE AMMOUNT(which they surely can know and prove whether i have used or not).
I know this is a sticky situation but instead of pestering an innocent customer, one should question the agent which first activated the plan on my system and took Rs1500 from me. The modem is biting dust in my room as i have pledged never to use broadband in my life ever again(use aprepaid one or in my mobile) and so if they want can come and take it away and everything but please DON'T EXPECT THE CUSTOMER TO PAY THE BILL FOR THAT SOURCE WHICH HE HASN'T USED EVEN A BIT.
I thereby announce that i won't pick any of their further calls, and if they want to talk, please come at my house(65/2 3-F Nehru Nagar) after 5p.m.(request)
Hope they understand the situation and resolve the issue and stop buzzing me for that reason from which neither party can benefit anything.
ThankYou.

Airtel — abusive messages from unknown number

hello there...i am a resident in coimbatore, Tamil Nadu(don't want to disclose any personal info)...recently i have been receiving abusive messages from an unknown number and that person has been disturbing me for a long time sending forwards...i just want to know who the person is and hope you will present me the details about him...i hav enclosed his number below...it's [protected]...i hope i will receive a response as soon as possible

i recieved a very bad sms from an unknown number.the number is [protected].i just want to know who the person is.please keep my email invisible to others.

your services is no good

respected sir,
It is really bad that an unknown person calls my number and uses abusive languange.
Kindly consider it as very urgent...and act
the numbers from which I get calls are...[protected],[protected]
My email id is [protected]@gmail.com
hoping your reply
victim o[censored]nwanted calls

i am getting messages from unknown number. i want address of that number. can u help me with this.......[protected]

Dear Sir/ Madam,

I am getting missed call from [protected] airtel number continuously during midnight. When i receive the call then he uses abusive & vulgar words to me. Kindly look after this on priority basis and take necessary action against this ASAP. Please help.

My number is [protected].

Waiting for reply and your action in this regards.

Regards,
Ranjit.

Hi,

We have taken a serious action on this. we have arrested this person they are from opposite to your home and they are watching you always and they want you to leave the place where you are staying... you please come to you nearest police station and give us written complaint so that we can take further actions.

they also had planned to attack on you.. be more cousios while going out as they have one team...


regards,

Dear SLVinay,

Thanks for your prompt response. Request you to let me know the person's details who is doing this? When was this person arrested?

How did you came to know they have one team? What is the motive of this guy behind doing this?

Regards,

AirTel — unknown number

phone number [protected] is giving missed call & when called back talks vulgar. plz sir do something .

I dn't know whose number is this:[protected]. pls tell me his name.

Namaste Rahul,

This is to inform you that your concern listed on 23 Jan. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi

I am an Airtel user and today on 27 January 2013 I too received a call from the same number, its very concerning that such calls are coming to my phone, upon googling I cam to know that calls from such numbers can cause sim card cloning, kindly have a look in this.

Best Regards

Ravi

I want to know the complete details of this unknown no.[protected]. I wnt to knw owners name. Pls reply soon..

The one using this mobile number [protected] is torturing me
please provide the details

Hi sir, my name is arun that i&#039;m getting some bad calls from a guy and he uses some bad words and messages.. that my mobile phone has no facility of blacklist. so i needed to block his number on my moblie phone so that i don&#039;t get calls from him..it&#039;s unknown airtel number is [protected] from tamilnadu. help me Sir

thanking you.

Dear sir

I am getting a unwanted calls n messages from a un-know number which i have mentioned, hope so you will take a immediate action against this.

number is : [protected]

i cant tolerated his talks n messages, try to act against it

hope so you will do some need full...