Airtel Complaints & Reviews

My bharti airtel mobile no. [protected]. and i had activated BBM services.
through customer care center on 04/10/2012 & customer care person
inform us charges 399 per month. only. but after usage of four to five
day i came to know that my bill was generated 2700 than i surprise &
knew from customer care you have made 1900 rupees as advance rental
for six month which was not intimated to me before charging than
suddenly myself discontinue BBM services.& made same complain in
customer care centre two three times but we are not getting any
response from your side.
So please clarify & Kindly aknowledge my complaint and waived imposed
charges than i am ready to pay my actual charges.
Waiting for your kind reply.

I Poonam Chaudhary, Got postpaid connection [protected] in february 2011. In July i wanted this to be prepaid and called on airtel customer care from there customer executive asked me to go to nearest airtel store and they will make it prepaid . I went to Ansal Plaza, South Ex airtel store but there i was told that airtel store people cannot convert it in prepaid i need to call on customer helpline no. 121. But there i got same response that i need to go t airtel store. Both guys wwere passing me to each other. I got fed up and styopped usng that no. Now from december first week 2012 airtekl guys keep calling me on daily basis to get the payment. When i told them that i am not using it and will not pay my amoutn coz of all difficulties they have given me . Airtel guys started insulting me by usng bad language and high tone. Also, they have exceeded my credit limnit without any informetion which has increased my bill amount. They even did not provide me service of checking my bill amount. Firs they gave me everything without informing and now asking for payment.

This is not less than a cheating, they are making fool o[censored]sers .

I request you to please take action upon my complaint.

Hi sir, i was the user of airtel postpaid and my mobile no is[protected], i have been charged unnecessary amount of rs 1500/- i did'nt pay the bills and request thousand times to airtel to rectify those charges but they said they have changed the bill plan and they sent a message to me regarding this but i have not received any massage from them , after four months of harassment nothing happened and they discontinued the services of my mobile...but now they called to my contacts and asked them for my new contact number...and they also threatened them that ...they will file a case and send the summons to them.......i am very depressed by the behavior of those people....

I have used mobile internet packs of Rs.98 on prepaid numbers but this is the first time I used it on a postpaid number. I activated mobile internet pack of Rs.98 (1 GB plan valid for 1 month) on my post-paid airtel number [protected] on 16th December, 2012. My usual usage for a month comes to around Rs.300. I received message a couple of days later that my bill excluding discount is Rs.1200. Shocked and unaware of such billing practice in postpaid connection, I checked with customer care who replied that at the month end the entire data pack offer of Rs.98 would get adjusted against the huge amount and I would get the usual billed amount similar to previous months. I enquired how would the customer get to know his data usage to which the customer service exec confirmed that there is no way to check data usage. However, after 80% usage customer gets a message that 80% of the data under the plan has been used. Data is billed at 10P/10Kb and discount/plans are adjusted at end of monthly billing cycle. Thus, at the rate of 10P/10Kb I had already used 100MB.

For my own precaution, I downloaded and used a data usage monitor app. Subsequently, I have been getting message of my daily bill(excl. discount) reaching Rs.3000, Rs.4000 and as of today its Rs.5466 (dt.25/12/2012) which equates to approx.500-550MB of data. Suddenly, yesterday my internet stopped working. I checked with Customer Care and they informed that my bill is currently Rs.2000 including discount, as I have exceeded my data usage. Due to high bill, my internet service has been suspended. My data usage app shows data usage no more than 400-500 MB(since I downloaded the app a couple of days after I activated the data pack, exact figure is not ascertainable). My problems are:

1) The unusually high billing of Rs.2000 without intimation that I am exceeding my 1 GB plan.
2) Under no circumstances I could have exhausted 1 GB. The bill of Rs.5466 with data usage billed at 10P/10Kb itself shows the data usage in the range of 0.5 GB only.
3) I was told by customer care that unless I pay Rs.2000, my GPRS service would remain suspended. Neither have I received intimation of 80% usage nor that I have exhausted the entire 1 GB under the plan. How am I supposed to know that my current plan is expired and that its time to buy a new one?
4) It is unusual that there is no way customer can check his data usage. I have experienced Vodafone GPRS service a year back and even back then, customer was able to know his exact data usage and balance data left under the plan.

Ph.No.[protected]-prepaid - In the name of C N Narayanan. Recharged Rs.295 on 7th dec. while balance was Rs.69/- and on 17th Dec, aRBITRARILY WITHOUT INFORMING ME AND WITHOUT MY AUTHORISATION the Airtel deducted the balance of Rs.325/- leaving a balance of Rs.39/- In between 7th dec. and 17th dec. my usage was only Re.1. I made complaint on 17th giving details about my usage and the co. reaction was that my recharge of dec is not with them and recharge was made on sept, only While I gave the SMS confn. details of 7th dec. and the usage details, now they inform me that the recharge benefit has been passed on to me but where the balance has gone as I have not used it at all and I wanted them to show me the details of my usage so that I have utilised the balance of Rs.325 in just one day. I would like you to check my previous occasions, that with Rs.295/- recharge I used to use the balance anything between 2 1/2 to 3 months period and within a period of 7 days the same amount in full is ridiculous. Kindly check and give me relief as I am retired and I cannot be made to run behind these big cheaters like airtel.

I bought a 4g connection from Airtel # [protected] after the Airtel sales officer promised me a minimum speed of 15mbps, in July2012. Soon after purchasing and installation of the router, I realised the speed never went above 5-6 mbps. I registered a complaint # 45604183 dated 30.8.12. They sent their technical guys to check the speed onsite and realised my complaint is valid. They made promises after promises for increasing speed , all in vain. They even gave a discount of Rs 562/- in my Nov bill, thus acknowledging the speed is much lower than 4g. On my requesting for similar discount for earlier months, they refused since their "system" cannot pass such discounts. Meanwhile on a email of 30th Nov I wrote " Will some one at Airtel attend to my issue of lower speed, else I have no use of a 4G connection....my broadband is good enough !!" and on the same date Airtel wrote " We wish to inform you that we are in the process of installing a new cell-site in your area, which should come up within the next 02 months. This site will improve the network strength and considerably enable you to enjoy continued services. Kindly bear with us till such time.". Soon after I paid my discounted bill, they notified they have suspended my a/c and obviously there is no connection now.
I wrote back to them since they are unable to provide a 4g speed they should take back the router and refund the cost...and their reply is a no.

Airtel is now a global brand, and has very high expectations from its consumers. I myself have 5 mobile connections in my family and a landline with broadband connection and pay more than Rs10k per month. The least one expects is selling its consumers by making false promises thereby making a few thousand Rs. That goodwill and faith is now lost.

I request the highest authorities at Airtel to take notice and improve their services, meaning speed so I can make use of the router for which I have already invested. Else, please take the router back and return its cost.

BTW, Airtel sells its 4g connection but never ever commits on any document a guaranteed speed. Why has TRAI allowed such a loophole? This loophole in the contract is allowing Airtel to dupe its customers !! Will someone listen and wake up please?

Sandip Ghosh

I think the below email will throw light on my plight with Airtel 4G in Pune. The joke is it says Platinum Customer Care. As a reply to the below email, they sent me the latest bill!!! Yeah right!!!
[protected][protected][protected][protected][protected]--

[protected] Forwarded message[protected]
From: Anup K <[protected]@gmail.com>
Date: Fri, Dec 21, 2012 at 3:49 PM
Subject: Airtel Mobile 4G SIM#[protected] Account #10324XXXXX
To: platinum.[protected]@in.airtel.com
Cc: [protected]@airtelmail.info




Hello Abhilasha,




I subscribed to the Airtel 4G (USB modem) as soon as it launched in Pune in Nov 2012. I was very happy and expected and was promised a wonderful browsing experience at lightning speeds and great connectivity. Instead what I got was a product that has barely worked for 10 days in the last 8 weeks and a customer service team that is hardly reachable and creates service request numbers when I reach them only to auto-close the requests without any action on the same.



The service was tested by your sales guy and service engineer prior to my buying the product and was told that there is excellent 4G coverage in my area and that connectivity would not be an issue. On the recommendation of the sales rep (Mr. Shekhar) I purchased the 4G USB modem along with a TP-Link 4G Wi-Fi router totaling to Rs. 7500/-. I paid in cash on request since I was told that paying by cheque would delay activation.



The problem started two days after I bought the product with the USB modem not responding and zero connectivity. I tried contacting the customer service helpline @ [protected] and was unable to get anybody to take down a service request. I tried all options on the IVR and everybody who picked up said that the IVR had not been setup for 4G yet and someone would call me back. I was not even given a service request number. After a week I was able to reach someone who told me that somebody had notated my account with the remarks "Customer requested deactivation" and that my account had been disabled. This was when I had paid the first bill sent to me ahead of time. When I contested this, I was told that there was some error and that the account would be reinstated. The same day the service was resumed and worked for a couple of days.



Since then, the device has again stopped working and I have been chasing the customer service helpline ([protected]) and the sales rep @ +91-98602XXXXX but to no avail. Both the devices sit on my desk without any use to me. However I am getting the bills for the service on time. I have been able to get some service request numbers; however they have been auto-closed as before without any resolution. (Complaint #47503115 dated Dec 9 2012, #47541762 dated Dec 11 2012, #47596027 etc.). In the interim I am forced to use a Reliance Netconnect+ USB modem which may not be a 4G but does the simple job of keeping me connected really well!!!



I am clueless on how to proceed further on this and then I get the below email telling me that I am a valued customer and your favorite. I really do not know whether to laugh or cry.



Please tell me how I can return these devices to your office. Looking them lie on my desk without use keeps reminding me of my folly.



Yours sincerely,



Anup K



(One of your valued customers and a favorite of course!!!)








[protected] Forwarded message[protected]
From: airtel <[protected]@airtelmail.info>
Date: Fri, Dec 21, 2012 at 12:15 PM
Subject: You are our favourite
To: [protected]@gmail.com






Dear Anup K airtel mobile : [protected]

You’re one of our most valued customers. You mean the world to us. You are our favourite.

airtel favourites is our way of thanking you for choosing airtel and our commitment to do everything possible to enhance your experience with us.

We’re always here for you
We have revamped our 121 hotline, ensuring you have rapid access to our service executives at all times, should you wish to speak to them. Alternatively, you could write to us at platinum.[protected]@in.airtel.com. So please feel free to call or write to us; we promise to respond to you within 4 working hours.

We’ll lend a hand to you
We understand you keep very busy and are often pressed for time. If you like, we can come to your doorstep to pick up payments or documents, to deliver SIM cards and even to optimize your data settings, for a small fee. We’ll also help transfer your airtel connection, when you relocate. Along with a similar number and zero activation charge, you’ll receive a special roaming plan while you move cities. Please just call us at 121.

We’ll go the extra mile for you
The next time you travel abroad with international roaming, you’ll get the special benefit of zero security deposit. In case you’re away longer, we can keep your number locked, for a small fee, so you can continue using it once you’re back. We’ll also be glad to enhance your credit limit if you so desire.

Our endeavour will be to continually enhance your airtel experience in many more ways. We’d also love to hear from you on any suggestions or comments that you may have. Please do write in to us.

Once again, thank you for choosing airtel.

You’re our favourite, and we’re here for you.

Warm regards,

Abhilasha Hans
Chief Service Officer
Bharti Airtel Ltd.

Dear All,

I have recharge my mobile no : [protected] by internet with 151/- on following airtel website online recharge link but not received benefit asper advertisement.

I raise complaint for same on complain help line : 198 and take complain no : CBNRA[protected].

Received call from customer care that there was not any benefit as i show on amount 151/-.

Find below URL for same and also attached Screen shot.

https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp?&utm_source=...⇄





Kindly resolve issue on high priority and confirm on phone.







Regards,

Vedram Kashyap.

hello,
My name is Vivek Khaire. I requested for the the new Airtel post paid connection on thursday[protected]. the same day the executive came and collected documents and cash and handover me the new blak sim card. At that time he promises that within 24 HRS YOUR NEW NUMBER WILL GET STARTED AFTER THE DUE VERIFICATION. THEN AFTER THAT I GOT A CALL FROM AIRTEL CUSTOMER CARE TO KNOW THE AVAILABILITY OF MINE OR MY FAMILY MEMBERS AT THE GIVEN ADDRESS. I REPLIED THAT I AM THE ONLY PERSON RIGHT NOW RESIDING IN WORKING DAYS I WILL NOT BE AVAILABLE OVER THERE SO KINDLY COME ON SATURDAY OR SUNDAY AND CUSTOMER CARE OFFICER AGREED TO DO THE SAME AND ALSO ASKED ME TO STAY THERE AT HOME IN WEEKEND. AS DECIDED I WAS THERE ONLY AT MY RESIDENCE. BUT THERE WAS NO VERIFICATION TILL TODAY. I LOST MY WEEKEND AND FEW IMPORTANT SCHEDULED ASSIGNMENTS BECAUSE OF AIRTEL AND NOW THE VERIFICATION WILL AGAIN GOING TO BE DELAYED DUE TO HOLIDAYS AND AVAILABILITY. SO I WANTED TO ASK AIRTEL WHY YOU ARE DOING SUCH A FALSE PROMISES WHICH YOU CANT COMPLETE AND WHO IS NOW RESPONSIBLE FOR ALL THIS MATTER. AND HOW LONG IT WILL TAKE FOR VERIFICATION AND TO START MY NUMBER

I feel very unhappy to be treated like this.
I spoke to one of your customer care executive on 21/12/2012 regarding the internet pack. As he stated, I need to recharge for 149 rs and i will be receiving 2 GB of 2G data and after that unlimited data at reduced speed. The next day I recharged for that but I got only 1 GB data. To inquire regarding this I called up the customer care again. But they just keep my phone in hold and disconnect it. It has been done thrice. I never expected this from airtel that the valuable customer being misguided and to get treated like this.
My airtel mob no. is [protected]

Kindly look into this asap.

Dear sir,
I am Rachhpal Singh V.P.O. Burj Nakliyan Teh. Raikot Dist. Ludhiana Punjab India. I had mobile number +91 [protected] of Airtel Company. I wanted MNP to Aircel and got UPC code AP 273861 on[protected] from Airtel. I submitted my application in Aircel and got a Sim no.[protected] on 23-10-12 from a dealer of Jagraon. My number is deleted by Airtel on 26-10-12. Now my Aircel Sim is not working. I asked from Jagraon distributor (Shere Punjab Telecom). The distributor replied me that My company has not detail of this number. I have enquired from Airtel Company but they did not give me response for this number. Now i am suffering with loss because i am a shopkeeper( mechanic ac and refrigeration). So give me justice

Thanks,
Rachhpal Singh
PH. +91 [protected]
[protected]@gmail.com

I am having an Airtel mobile simcard bearing No. [protected] for use in Tamilnadu.It is a prepaid one.
I am getting unwanted sms messages from
AT-AIRINF - SMONO
SCRIC
SPOLY
AT.IMALRT - Tones
Sports News
Polytone club

I do not know why Airtel is harassing me with daily about 10 messages through the above 6 groups
and recovering money at Re.one per message for the last 3/4 months. I have forwarded my complaint
to Airtel, Tamilnadu circle by way of e--mail but the same was bouncing. Do not know how to
contact them. Will you please take up the matter with Airtel, Tamilnadu Circle, Chennai and
see that these sms messages should be stopped forthwith and deductions are also to be stopped
and deducted amounts during the last 4 months to be recredited to my prepaid account.
I am an Associate member in the Consumer-Voice group of Consumer Association of India,
New Delhi and if they do not take action, I have no other go but to complain against Airtel
through our Consumer Association and also to TRAI.
A.S.Gopala Krishnan,
31, Jain Nagar, ARumuganeri 628 202
Tuticorin District. Tamilnadu

I want to bring about a huge inconsistency in charging the consumers. Hope someone will act one it.

My phone number is [protected]. I had activated a 850 rental 3G plan on my phone which has 6 GB free. I had deactivated the plan after using 22 days i.e. 73% of the month.

I had used only 4 GB which is 66% of the 6 GB limit. I have used no 3G after deactivation.

Why my bill is 11000 rs ? I wont be able to make such payments which do not have any logic. I have already discussed this with customer care and he also do not have any answers.

Request you to act on it and put a logical bill so that you can expect payments.

This has also caused great mental anguish and frustration to me and I am not able to concentrate on my work. This is totally against the innocent consumers. I am willing to go at any distance to stop such nonsense.

Hi All,

I am writing this mail as i am fed up with the service provided by Airltel broadband.I had a frequent disconnection of internet service for which i had raised a complaint on 8th Dec 2012
ref no 25792308.The executive(mobile no [protected]) couldn't solve the issue and in turn he asked to raise another complaint for which again i raised a complaint on 10th Dec 2012 ref no:25844516.There was no action taken even after 6 days of raising this request upon which i asked it to escalate.Still there was no response from Airtel's side.Then on Wednesday an executive from Airtel([protected]) called and said that there was issue with wire and it is resolved now.But there was no connectivity and it wasnt resolved but the complaint was closed. And whenever i go to airtel show room located at besant nagar Chennai for inquiry there was no proper response(Danny) and now i am very much vexed with the service you are provided.Again today morning i had went to talk about this and no one was able to answer my queries there.Again i called to customer care and raised a complaint for which they promised to resolve it but there is no response.

Can you let me know this how your company treats the customer?


Also will you provide the correct Resolution time?



Regards,
Dhinesh V

I AM A MARRIED WOMAN & I AM GETTING BLANK CALLS AND VULGAR CALLS FROM DIFFERENT NUMBERS AT INTERVALS AT NIGHT AND DAY TIME ALSO. THE LAST NUMBER THAT IS TROUBLING ME IS [protected] OF AIRTEL UTTAR PRADESH.
FOR ANY QUERY, PLEASE CALL AT MY HUSBAND'S NUMBER - [protected].
THANKS,
MRS. KHALIQUE ZUBERI

A useless service was started on my number a week back without any such request being made by me.i tried reaching airtel customer care executive, however it was of no use as their customer care automated response system just thanked me for calling airtel rather than connecting me to any of their executives.I'm being charged for a service i never requested for and it is being renewed every week.this is not something that has happened for the first time and the response that you get(if any) from the company for resolution of such issues is pathetic.

Myself ManuMohan. I am feeling so pitiable to write this complaint against Airtel India for the annoyed response which has caused me all aspects of losses which a Business man can have.
To the issue:
One and a half month back, I had requested for conversion of my official Airtel postpaid number([protected]) to Prepaid since I was moving out of country for a Business Visit. Initially it was told that it will take 4 days of time due to some change in internal process. That was an acceptable factor since i could wait for 4 days of time. I had seriously followed up for 4 weeks out of my hard time extending my travel. The unfortunate part is, my Airtel number is not working till date from the day i had submitted for a change. This is the hardest time a human can wait. I request you to consider this as a serious issue and request to help me to get out of this so that I can atleast plan for mobile number portability to some decent service provider who are consumer friendly and hungry towards retaining their customers. Very much unexpected from a service provider called Airtel. Pitty on you!

Thanks and regards,
ManuMohan M
[protected]@gmail.com

I am an Airtel consumer since a couple of years with phone Number [protected]....

Last month on 18/11/12 on disgusting hellot une service got activated on my phone without my proper consent...
I have raised a complain and the response that i have received is frustrating.
CHTWC[protected] , and the representitives are not well behaved and not helping
They are Brajmohan and Sachin.



For this useless service I have been charged 75 rupees in total and got humiliated for this.
Just wanted to have a proper verification on the same and refund the amount that is being charged. I also need a compensation for the credibility and social image loss for the same.

If this thing is not being sorted out I will make some time to go with proper legal action for the same.


Regards
Mahendra Kumar

Dear Sir,

I was using Airtel prepaid SIM ([protected]) from January 2011 to August 2012.
In the month of July 2012, I came across an offer from Airtel for 2G internet usage.
i.e, 2GB data usage for 200 rupees (one month validity). I called Airtel customer support
to activate this offer on my mobile and in reply the customer executive confirmed the same.

In the August 2012 bill, the charges for internet usage is 7,222 rupees. According to Aitel offer,
the internet charges should be 200 rupees only, Then I called Airtel customer support for informing
about this wrong billing charges. They did not help me in resolving.

I reported this issue to Airtel customer care on phone and mail communication many times. I did not get
any resolution. Onlything they are saying is the intened plan (offer i mentioned above) is not activated
on my mobile and they just activated 2G internet package and also they don't have records for my conversation with
Airtel customer.

I spoke to Airtel customer care every day to resolve this issue, the only respone is sorry for inconvience caused,
in future we will try to provide better service.


I lost my hope and asked them to take my SIM back and deactivate my connection. for that also they did not agree.
I stopped using that SIM and changed to another operator. I don't how Airtel got my new number from other operator,
keep asking me to pay full amount. Every month they are also adding some more charges and now they made the bill to 10,231 rupees.


I don't want to pay 10,231 rupees for the mistake done by Airtel executive.
Since the mistake is from Airtel side, I would like to see constructive response
from Airtel instead of harassing me by calling to my mobile or seding mails every month.

Please help me in resolving this issue.

My contact details:

mobile : [protected]
mail : [protected]@gmail.com

Thanks & Regards,
Kishore

Hi All,
I am using airtel broad band from past 1 year. my account number is [protected]. Airtel customer care guys promised me they will give 20% discount on my bill for 3 months if i change my plan to 4mbs /40gb download. early i was using plan 2mbps/10gb. In the last month bill they did not give any discount, when i called customer care they replied like this offer is not applied to my plan. after that i asked them to disconnect my connection. they connected me to the cancellation team and i told the same reason. then they immediately reduced the amount and they once again promised me for next two month also they give the 20% discount. again this month i am facing the same issue. who will every time call the customer care and fight with them. this very bad practice by airtel customer care. they claim that there are no 1 in customer service, but the realty is different.

these people charge more amount compare to other broadband service in bangalore, on top of that they will give false promise to the customer. please guys do not fall in airtel customer care trap. they talk very nice if we say we are disconnecting the connection. otherwise they do not care the customer.

Thanks,
Suresh