Airtel Complaints & Reviews

Hi,
I am a postpaid customer of Airtel. I had Vodafone Post paid but my faith on Airtel forced me to take Airtel. I took Airtel Prepaid connection. One day I got a Call from some near by Airtel office. They lady on the phone :
" Sir your number has been chosen for Post paid services. We are offering very good offers. Here are the offer details :
1. Rs.300 deposit will be refunded as deduction of Rs 100 per month for next 3 months from you billed amount.
2. You Roaming is free and many other things.
3. A representative will go to collect all the documents."

This was the discussion, I replied positively for Airtel Postpaid plan. A representative came and collected my Documents.
But when my first bill came, there was no adjustment for deposit. I called Customer Care and then I got to know that Roaming free plan was also bluff. I thought of cancelling but thought o[censored]sing and experiencing it for few months. But due to Postpaid i started using it more and my billed amount keep growing. Today I decided to cancel it.

And then experienced the worst Airtel representatives.
I went in the morning (Approx. 11 AM) to my Near by Airtel office Bannargatta Road near jayadeva flyover Bangalore. A representative told me that Application is down and will be up in another 3-4 hours. I asked for some contact number where I can confirm for their Application. But they denied to give me any contact number. Any way I revisited Airtel office at 5 PM. And I got the same surprise. Same representative repeated the same words again. I got frustrated. I asked for the Manager. I met Mr. Vijay. I put my concern. He checked and said that the Application is slow, but still we can do the processing. I collected the form and I was told again that you have to wait for 2 to 2.5 hours. due to long queue.
I left the office and came back.
Here is my concern:
1. If I am Airtel Postpaid customer, then why so many formality to change it to Prepaid?
2. For new connection you people come to collect all the document and talk politely, and entirely different when I want to change from postpaid to prepaid.
3. And why you people lie when selling new connection.

I sincerely want PEACE OF MIND TV in airtel digital tv very fast.
My ID.No:- [protected] i have tried many times but i think today is my TIME.

I have made more than 15-20 calls for re-installation, but it seems that after selling the DTH tv, nobody is bothered about after sales service.

Every time I call, I was given a new request no, executive simply apologies for delay and a new nonsense commitment and time was given.

most of the time call was disconnected. They do not have any proper system of customer complain. Operators are not transferring the line to seniors or to escalate the issue. Through mail also, only auto reply used to come.

Their licence should be cancelled.

Manoj

[protected]

Dear Sir,
I paid bill on 5.12.2012 against last date of 9th December 2012 Rs 604 through bank e transfer. Airtel followed me many days but details provided over phone but no solution. From 18th December all transaction details provided but no solution. Almost every day I have been responding but no solution provided. My service disconnected midnight 27th Dec 2012. I was in Delhi and visited airtel head office on 28th Dec 2012, the senior officer did not come down but assured over intercom that service would be restored within 15 minutes but nothing happened. As he indicated I sent him mail at [protected]@in.airtel.com. Also to 121 but nothing happened. I also provided the scanned copy of the receipt of the bill but company is asking details again without addressing the maim issue. Even today I have again provided scan copy of the bill. This problem is occurring from the last four months but reconcilliation used to happen in the last week of every month. But this time my service has been disconnected despite I have paid. I request you kindly look into this complaint and help to resolve.
regards
hsgill
[protected].

Hi,

I have a post paid connection for the mobile number [protected], I was having a due of the amount Rs. 3000 change, I have got a call from mobile no. [protected] the customer care executive for the payment of the amount, so I have asked about some wavier for the payment of the bill if possible the executive girl told me that need to pay 2500 Rs. if you paid it by today. I have paid the amount and called her and told her for the cancelation of the number, but after one weak I have got a call for the payment of the remaining amount for which i have told them the telephone conversation and even i have given a mail for the nodal office they have told me that I will get a call with in 3 working days it is almost 1 weak I have not got any call and anything form the AIRTEL. I have the receipt of the amount paid by me, please could you look into this issue and get back to me on [protected].

Hello sir
We are getting some abusing calls and sms from airtel no of delhi circul no are following
[protected]
[protected]
when i called back they didnt pick the call..
i had tried with other no also but they just aftr hearing voice disconect the call.
please look aftrr this aa soon as possible.
for any info please send me mail on
[protected]@yahoo.com
Hope action will be taken soon.
Thank you

Sir, I have recharged my airtel number [protected] and [protected] with 3G pack of Rs.9 today and i have also got the message that the recharge was successful and also i can see that my 3G pack is recharged but the problem is that when i go to use it my main account balance gets deducted. I have informed the customer care executive and also talked with their senior executive but neither of them could resolve the problem. they asked me about the access point i use, and i said that i use 'airtelgprs.com' which is the appropriate one. they have registered the complaint but didn't send me the complaint registration number. i said them that the pack is valid for one day and am i to lose the pack, they said that they can't do anything and the money cannot be refunded in any case. Actually within four hours of recharge of Rs.9 a sms comes that "Your blackberry services has been deactivated" and after that only the internet pack can be used. I have been doing this recharge since some days and everytime the same message comes irrespective of the phone being use i.e Android, Symbian, Blackberry etc. but when i say this to the customer care executive, they simply laughed and said that this message only come to the blackberry users. Please solve this problem. help me to get my money back with compensation.

My number is [protected]. I am an Airtel prepaid customer in Karnataka (Complaint no.PR[protected]
I submitted the required documents (Ack No.KKA490223), I'm still unable to make
outgoing calls or send messages, though I can receive calls.

I have called customer care several times and have also visited the
airtel customer relationship center nearly 4 times . They all have
the same answer that the issue will be fixed in 24 hours.
If I call to 121 they say that there was a technical issue in airtel,
now everything is fine, But i am facing same problem.
Again if I call to 121 no one will response and the call will be ended automatically.

DEAR SIR,
ON 17.12.2012 I HAD RECHARGE MY AIRTEL-DTH AMOUNT FOR RS.1720.00

THROUGH PAYTM.COM BY ICICI BANK CREDIT CARD.AND I CHECH THAT AS ABOVE AMOUNT

WAS DEBITED IN MY CREDIT CARD STATEMENT.AT THE SAME TIME MY RECHAGE AMOUNT

WAS NOT CREDITED IN MY DTH A/C. I COMPLAINT TO AIRTEL OFFICE REGARDING THIS

MATTER THEY TOLD ME THAT AMOUNT WAS NOT COME TO OUR A/C.PLEASE CONTACT

paytm.com.
MY AIRTEL DTH I.D NO.[protected] & MY ICICI BANK CREDIT CARD TRANSACTION

I.D NO.IS 647689 , TRANSACTION AMOUNT RS.1720.00 DATE ; 17.12.2012.

PLEASE VERYFY MY TRANSACTION AND REFUND THE SAME TO MY CREDIT CARD A/C

THANKING YOU

Hi,

For last many days, a unknown person is making missed calls to my number. can you please take any action against this person? The number is [protected]. this number was initially used by some other(a girl) and she changed to other number and telephone provider given the above number to this unknown person. so many friends of her thinks it was her number and called. And this unknown person now making disturbances to every one. From the internet, it is understood that the number is from Airtel. So please do necessary action to stop his activity.

the number is again [protected].

Please update my mail ID to [protected]@ymail.com but the previous mail ID was registered with wrong spelling as [protected]@ymail.com

Airtel No : [protected]. Contact number : [protected] (I will be available @this no only).

I had taken two post paid corporate connection sim from a vendor coming to our Sapient consulting office. On the next day all verification also has been done. Now one of the sim become active and in other there is no network. I have raised several complains to airtel office as well as to the vendor from whom I have taken the sim but the problem remains as it is. All time they had given me new days for resolving the issue. The sim details that not showing network is as follows:
Number : [protected]
SIM No :[protected]
The complains details that I have raised in airtel office are as follows;
47631537
47680513
[protected]

Thanks
Sandeep
[protected]

This is Saikiran Gurram, I am using aitrel number +91-[protected]. Today 27th Dec. I Got A Missed Call On My Airtel GSM Mobile From A Number [protected]. He Told Me That I Have Won A 25 Lakh Lottery From A Draw Conducted By " Airtel Mobile Company" & Started Giving Me Details & Head Office Mobile Number. Told me to contact [protected] (Rajesh manager of Airtel office Delhi ). On contacting Rajesh asked me to give bank a/c details. & then Rajesh told me to deposit Rs.25000 as TAX (1% fo 25 lakhs) before the lottery amount will get credited in my a/c. & he also asked me that this results got declared on SAHARA NEWS channel on day before yesterday. He even said that deposit 25,000 into my account though SBH bank, then scan the receipt and send it to my email I.D [protected]@yahoo.com. As soon as we get it, we''l deposit Rs.25 Laks into your account.

When I Called Customer Care At Toll Free 198, They said They Don't Know Anything. I Want To Know Are Airtel Sleeping About This Fraud Phone Calls, What Steps They Are Taking To Handle This. Would I get my balance back, which i lost.

Warm Regards,
Saikiran Gurram,
Mobile no: +91 - [protected]

My name is Cherian Eapen and my customer id is [protected] ,I am using Airtel Digital TV from last two years, my location is in Kerala ,Alleppy (dist) 3 months back I got an SMS from them that my plan is changing, I called customer care and ask for the same they said they will not change without asking me .
Before last recharge I confirm from them that they will not change my plan without asking me , but from today I got to know that my package tariff had changed from Rs 172 to 188 per month without my required channels . I ask on call center for this and found terrible response that Rs 172 plan is removed and I have to wait for one month to change to other plan, “I want to know that why they are not changing to lower plan once they are not confirming by the customer , why they are not providing to customer requirements when they change the plan by themselves and how they can change a plan once clients balance available for a plan.”

Last plan I was getting all Malayalam , Ten sports and CNBC tv18 with Rs 172 but now I have to pay Rs 188 and I am not getting those channels they given some other channels which I am not required . Now I have pay extra amount for these two channels

Regards
Cherian Eapen

Customer were responding in bad manner ...and deducting balance unnecessary

COMPLAINT ON DATED : 21/12/2012
Respected sir,
I placed a repeated complaint no. 25901332 date 11/12/2012 at 5 pm.
For this repeated complaint (problem starts at the begin of this month) .
I did not get any call from your side and not to re-installed my speed till date.
Please give me the full details of my data usage and please reimbursed my full
bill of December, 2012.

I thought that this connection is used by somewhere else and it is fault on your hand

Please do the needful asap.
Thanks & regards

Vikas jain [protected]
Email : [protected]@gmail.com
Telephone or broadband no. :[protected]
54, 2nd floor, gali no.2 , prem nagar , near shakti nagar , Delhi-110007.

My Cell no is [protected].
I lodge a complaint more then 4-5 times against incorrect billed (international Call) of Rs.802.00. After several follow-ups they changes was not happened. Suddenly on 24th my outgoing call get disconnect. Whenever I received called from Airtel I told them I will agree to pay my bill except the international call amount should be deducted.
Kindly look in to this issue and resolve the issue at the earliest if you can? At the end still I ensure you that I will pay my bill on very next hour of resolution received.


Regards,
Vivek R Phadtare

To, Place : Bangalore
Manager, Date :December 26th 2012
Airtel (Regional Head Office)
# 55, Divyasree Towers ,Bannerghatta Main Road,
Bangalore 5600029. Opp To Jayadeva Hosptial

From :
Girish J Babu
#895, 3rd Block, 16th Main Road,
1st Floor, Rajajinagar,Bangalore – 560010.

Communication Address :
Girish J Babu
#359, 18th Cross, 1st Stage,
BEML Layout, Basaveshwaranagar Nagar,
Bangalore – 5600079
Contact Number –[protected]
Dongle Number - [protected]

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

I Girish J Babu, son of K Jayaram residing at #359, 18th Cross, 1st Stage, BEML Layout, Basaveshwara Nagar, Bangalore – 5600079, I hereby issue this notice to you as follows :

1. That I have taken a AIRTEL 3G Data card on 21st September 2012 from GANESH ENTERPRISES #324, 8th Main , 3rd Stage, Basaveshwaranagar, Bengaluru – 560079. The Data Card IMEI number is [protected] and Dongle number is [protected]. Airtel promised a speed of 7 MBPS, I am receiving speed in KBPS.

2. I have taken the 3G Data card by paying a sum of Rs 1500 (thousand five hundred only) and paid every monthly charges of
a. Rs 636 (September 11th to October 10th)
b. Rs 950 (October 11th to November 10th)
c. Rs 636 (November 11th to December 10th)

3. Due to low speed I am unable to share by desktop to my office colleague, this has caused a major impact to my work.

4. On November 20th 2012 I have a filed a complaint about the speed which I am receiving was very low. The technical team visited my house twice at #359, 18th Cross, 1st Stage, BEML Layout, Basaveshwaranagar Nagar, Bangalore – 5600079. They could not resolve the speed issue
1-2
The response got to from you to my [protected]@gmail.com account as follows

On Mon, Dec 17, 2012 at 9:29 AM, <[protected]@in.airtel.com> wrote:
Namaste !

Ref: Email dated[protected], mentioning the concern about Network coverage for
your airtel datacard number [protected].

Thank you for your email to airtel and the opportunity to assist you.

As per Service Request number47378592, we wish to inform you that we are in the
process of installing a new cell-site in your area, which should come up within
the next 3 months. This site will improve the network strength and considerably
enable you to enjoy continued services. Kindly bear with us till such time.

We thank you for taking out the time to voice your concern. At airtel, we
believe that our customers' feedback helps us improvise our services.

Please do write in for any further assistance.

Yours Sincerely,
Tejas V
Customer Care
Bharti Airtel Limited

I cannot wait for 3 more months. Since the speed is very slow I request you provide any of the following below solution by 15 days of this notice.

a. Provide the promised speed
b. Refund the paid Data card and monthly fees and compensate.
c. Provide the LTE data card by deducting the Rs 1500 for earlier paid for 3G data card.
Replace my 3G Data card with LTE data card to get atleast with some speed. I want you to take my
3 months old 3G data card only by deducting the amount of Rs 1500 (which I have paid for data
card of 3G) and remaining amount of 1000/- Rs I will pay to buy the new 4G LTE data card

I, therefore give you this notice to stop offering these services don’t cheat customers a suitable legal action will be taken against you to recover the compensation. I will file a complaint with the Consumer Forum as you are protected under the Consumer Protection Act of 1986.



Your Faithfully,
Girish J Babu
contact Number –[protected]
2-2

I am user of the Airtel since Oct'2012 and my Number is [protected]. I am using Net on mobile which Co. has initially offered me for Rs. 98/ month and download free upto 1 GB. My Plan was renewed twice under the same terms & Conditions.
In the month of December they renew my plan deduct the same amount but given only 600 MB free and for 21 days. Company has not given any intimation before doing this. I tried to check the same with Customer Care @ Airtel and they respond me that Co. is not bound to disclose any change in tariff to the customer.

I also checked the same thing on airtel website and I was surprised to see that Co. is still promoting its Rs.98 Plan "internet Recharge Pack RC 98 (1GB/30 days)– Surf Internet on mobile or connect with laptop/PC to start surfing."

http://www.airtel.in/applications/xm/MobilePrepaidTariffTab.jsp?CIRCLE=2&CIR...⇄

http://www.airtel.com/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/pre...⇄

I has also complained that I am not receiving the proper internet speed on my mobile to which they replied plz change your mobile. My Complaint No is CGPSC [protected]. They also assure me that they will try to resolve he problem and I will receive a call before 19th December 2012. On not receiving the call I tried again to which they replied please change your Mobile without confirming which handset am using.

Request you take strict action against the Co.

Regards'
Shubham Agarwal
[protected]

I saw on airtel website for 2g recharges and did recharge for Rs. 151 this recharge for 500 mb 2g & 500 mb 3g combo. When i called on customer care airtel they saying u got 6 month number locker recharge. I requested them i did for 2g internet and my previous recharge for Rs. 149 that i also seen on airtel website and recharged for that last date is today 26th dec. 2012 thats why today i recharged for 151 but they did wrong and saying nothing can happen ...
please help me