Airtel Complaints & Reviews

tl;dr; Airtel's incompetence in issuing a new connection to an existing customer

Hi,
I recently moved to Bangalore from Chennai and applied for a new Airtel connection in Bangalore on 02-jan-2013. Being an existing Airtel postpaid customer for the past 4.5 years I was hoping that things would move quickly with Airtel. And they did intially, I got a SIM card and on the same day the verfication call to the local reference person was completed. The Airtel relationship officer claimed that there has been a change in the process and the SIM will get activated only after verifcation was completed but, assured me it will not more that 4 days.

For the next week there was no activity from the verification team. When I inquired with the Airtel relationship officer stationed in my office he conferred with some colleague on the phone and replied that verification had not happened as my mobile was not reachable. He inquired if I had left the city during the duration, which I had not. He said he'll raise an issue and noted down preferred timings for office and home visit.

Two more days pass and still I receive no call from the verification team. I go back to the Airtel relationship officer and we have the same conversation as 2 days ago. This time he has a list of people who are having problems with activation. He remarks that my current mobile number is a Tamil Nadu and dutifully adds a 0 to my mobile number in his tracking sheet. He assures me that he has indeed raised an issue with the verification team and they will be contacting me.

The next day (on 15-jan-2013) I call up the Airtel relationship officer and remind him that I have yet to be contacted by the verification team. At around 12PM I receive a call from a verification executive inquiring directions to my house. Soon after I receive a call from home confirming that the verification executive has indeed reached home correctly. I began having a faint hope that after all the initial delay I might get the number activated.

15-jan-2013 being a friday and the general lethargy one comes to associate with any large service provider I was hoping that the number would get activated by monday. Monday comes and goes without any change in the activation status.

So, today I go back to the Airtel relationship officer to inquire why my connection has not been activated even after successful completion of the verification. The officer surprises me with the information that verfication has been rejected. I press for details and he tells me that the home verfication was successful but, office verification failed as the verification officer (who incidentally is not the same as the one who verfied the home address) tried calling my number and was unable to reach me. I intelligently point out that how the person verifying my home address was able to reach me but, not the person verifying my office. To which he shrugs his shoulders and tells me it is a different team and he is not aware of such details.

So, I asked him if he can ask raise a request to redo the office verification (assuming that one verification was successful so, all he has to do is come to office and meet me on a any weekday as was agreed upon by the Airtel relationship officer). Well, that was not the case and the Airtel relationship officer informed me that the SIM card was useless and I had to apply for a new connection again submitting all documents and photograph again.

All this while the verfication team has been claiming that my number was unreachable I was regularly receiving and making calls. So, I'm mystified how a telecom company's verification team was unable to reach me during that time (incidentally my existing number also happened to be from the same network!!).

I'm really surprised by Airtel's total incompetence in issuing a new connection to an _existing_ customer. Having dealt with the nightmare that is Airtel customer service I do not want to get into a conversation with them anymore.

Regards,
Shyam

PS.
I'm not claiming Airtel customer service is a nightmare without basis. 2/3 months ago I got a call from an Airtel executive informing of a new iPhone-600 plan which they were offering for Rs.300/399 with 3G data included and asked me if I would be interested. I told them I was, and gave my consent to switch from my existing Turbo-249 plan at the end of that billing cycle. At the end of the billing cycle my plan was duly changed but, 3G failed to work. I spent the next 3 days contacting Airtel customer care and technical support about the issue. After spending numerous hours on hold and being disconnected frequently, till one kindly soul in the technical support acknowledged that there was a problem in the 3G rollout for the iPhone-600 plan and allowed me to switch to another plan. I wanted to go back to my original plan but, surprise!! it was no longer available and I had choose another plan. It was classic bait-and-switch executed to perfection. The experience has tempered my approach to Airtel customer care.

PPS.
I actually tried to post to the Airtel complaints page at http://www.airtel.in/airtelpresence but, my tale of woe did not meet their requirements of 300 characters to describe how they can assist me :(

dear sir/mam
i got the suspicious missed call from pakistan on 22/01/2013 at 10.03 p.m from no.[protected]
on my no. [protected]
i thought to inform u about this
thankyou.

I have lost my prepaid airtel sim card no. [protected]. It was taken from pune. i am trying to connect to airtel customer care but call is getting disconnected after selecting option 9 on IVR for talking to customer care executive. I need urgent help. Please consider.

customer executive call me and gave a offer
if i would recharj my airtel digital tv with rs 150 today

i will get 40 days subscription nd from next recharj i hav to pay only rs 110 per month

btt i didnt get any of these service

Dear Sir/ Madam,
I have an airtel no. [protected]. In this number one value added service "ISLAM PORTAL' has been activated. After activation airtel has been deducting Rs.3/- per day. I have been calling airtel customer care since last 20 days and I had talk with customer care Executive, Senior Supervisors and Manager several times to deactivate the service. They assured me that the service would be deactivated but till now I didn't get any result from the airtel and still they are deducting balance for the above mentioned service. Therefore, I request you to kindly take an action why my value added service has not been deactivated after informing them several times.

With regards,

M. Rahman
Umsning, Shillong
Meghalaya
Phone No. [protected]

hello sir/madam


i want to block one number +[protected] this is international call. I am fed up of this number every midnight from dis number disturbed me because of this i hav to switch off the mobile in night and i loss sum calls in morning related to college works. I put dis numb in balck list also but its not working.

so i kindly request you to block this number.


thanks
regards
ramola Gautam my numb ([protected])

My mobile number is [protected]. Till yesterday my mobile balance was Rs. 73/-. Now it is showing zero balance. This amount is debited due to unknown reason. Request you to credit the same.
Earlier I had same issue which gets resolved. Due to this resolution transaction from Aitel customer support my phone call amount is charged as this is being STD call. Request Airtel to Credit the debited amount.

I am a subscriber of Airtel mobile number [protected] belonging to Maharashtra circle.
I have been using this number since last more than 8 years and suddenly Airtel disconnected my number citing reasons that I requested for conversion to prepaid.

I NEVER EVER CALLED CUSTOMER CARE FOR ANY CONVERSION FROM POSTPAID TO PREPAID.THERE IS NO EVIDENCE WITH AIRTEL LIKE NO SIGNED DOCUMENT OR CONVERSATION RECORDING


I am putting fact by fact in the mentioned below points.

1) There was no outstanding payment for this number since it was put on direct debit being charged to my credit card. Hence I am not the defaulter.

2) I was asked to resubmit the documents which I did on 18 December at Airtel Relationship center Telesoft, Sinhagad Road, Pune ,(Contact person:-Rohit [protected]. They issued me SIM card however no activation was done. SIM card number is [protected]HLR4) and Service Request number: 47890505.I was told by Airtel Relationship center Telesoft, next week that they had misplaced the document.

3) I resubmitted the document again on 19th January 2013 for which I did not get any response from Nodal office, Airtel customer care and at Airtel Relationship center Telesoft, Sinhagad Road, Pune.

4) I have exchanged 35 emails with Airtel Nodal office , customer care ,Appellate authority but no corrective action was taken.

5) Tried reaching Nodal office via telephone but there is no way to reach them. The IVR menu are all FALSE (Cheating). There is no option to talk to Nodal officer directly.

6) Got calls from Airtel Delhi office 3 times but they did not take any corrective action.

7) There was no notification by Airtel to me on my registered email ID or my phone regarding any alteration request or my number suspension.

What I want now

1) Restore my number [protected] immediately. Documents are already submitted to Airtel Relationship center Telesoft, Sinhagad Road, Pune ,(Contact person:-Rohit [protected]).
2) Action against Airtel executives responsible for dereliction of duties. They are responsible for my mobile disconnection.
3) Investigation by competent Airtel authority or Maharashtra police for missing my documents. These documents can be misused to get new SIM card which may amount to Terrorist activities.

Ranjeet

call details
hi sir
i want to know the call details(incoming and outgoing) of the Airtel Number: [protected]
on dates of[protected] to[protected] plz kindly send details to [protected]@ymail.com......

I have recharged on my AIRTEL with the amount rs.26/- for access the service 1.2p/2 sec on local calls. rather successful registration, it was charged rs. 1.00/- for each local calls (rs1.00/60sec). I have logged the complaints with helpdesk for 2 times and they have reverted as there is some technical issues at their end. So that the benefit amount will be provided/reverted on my mobile soon. Also the helpdesk person told that the Airtel will be call on 22 Jan 2013 for confirmations (after 2 days) on complaint logging on 20 Jan 2013 (at 11:00 am (ref no:[protected]) and 7:51 pm (ref no:[protected]).
I have recieved the 2 messages on today (22 Jan 2013) as saying "Request no issue has been resolved. We tried Contacting you and were not able to contact you."
Still the wrongly deducted money still not recieved/recovered on my account. It was rs 91.00 while services has been registered and now only rs.12/- pending in my account. I had not much calls made from my no from last 2 days (max 25 to 30 calls made in last 2 days).
Could anyone please suggest why that much amount deducated from my account and what about the refund amount?

Waiting for proper revert from your end.

Regards,
Sachin Kadam
[protected]

TO WHOMSOEVER IT MAY CONCERN

yesterday ,21 Jan 2013, Monday at 05.09 receieved a call from [protected] & [protected] It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would kindly look into this matter.


With Regards

shekhar
[protected]

[protected]
i am using airtel postpaid 3g modem for almost 3 months. up to 3 months i paid through actual plan 950+taxes and from fourth month the generated bill is 22000 and it is keep on increasing...for this i contact many persons in airtel but no response but now they are keep on calling for payment.......i verified in my bill i used 1.6gb more than my bill for that the money is 500 and something because 3p for 10kb in the sense......

I am an Airtel User and have been Airtel Postpaid connection since last two years. Recently I checked my bill and found that the extra charge is being taken form me for some months. I talked to customer Care Service in Airtel but they replied that your Scheme/Plan(seeing that I purchased Airtel Service) has been finished. Without prior information How could they stop the plan and now they are adding late fee also in my bill despite of their mistake.

SIR/MADAM..i send 500 rs in sbi bank a/c..transaction id is 51757749. but it is not receive my bank a/c..pl z solve my problem....my aitel no. is [protected]..thanks

Query: Airtel Postpaid billing issue with Gprs
Name: Kumaran R
Airtel No:[protected]
Relationship No:[protected]
Bill No:[protected]
Bill Date: 07/01/13
Bill Period: 05/12/12-04/01/13

I have been a customer with Airtel last 5 years with the same number and i have also been using GPRS for my phone for the last 3 years or more. I have been a prompt on paying my bill you can have a look at my payment history. I have been using GPRS carefully all these years knowing the limit factors and the additional charges after the 2GB exhaustion.

Last month Airtel GPRS services came as a shock to me.

On 5th Dec 2012 - I get a sms saying i have used the 1GB out of the 2 GB i have.
I was on the understanding that this is the GPRS bill charges carried forward from the last bill.
Also i couldn't believe how can one consume 1 GB in one day. (After the bill came i realized this)

On 12/12/12 - I received an sms - i have consumed 1.1GB / 2 GB i have.
since then I have been very careful and i have been using WIFI connection then onwards...

------After this i have NOT received any SMS regarding my consumption of 2GB GPRS(100% usuage) or my bill getting close to Credit limit of Rs.2500.00------

The real shocker came on...

On 18/12/12 - I get a message that my Airtel bill is suspended as my usage exceeds my credit limit. My bill is now Rs.4257.00

On 19/12/12 - i get a message my GPRS consumption is 3.3GB against 2048 MB.

After this my Airtel outgoing is barred and the unbilled amount went as high as Rs. 7575/-.

I got my bill yesterday and my GPRS bill breakup was totally incorrect, excessive charges were made, the volume was so high and i have definitely not used it. There has been a mistake with the billing and i can prove that.

I have made a note of when the GPRS i have been using last month and those exorbitant charges are unacceptable.
I have saved all the necessary details regarding this to prove it.

Kindly take necessary action in the next 24 hours and reverse the excess GPRS charges on my bill.

Prema
[protected]

Dear
sir,
my name is Ramu sharma and my airtel money account no. is [protected]. I have a problem, aotometically my airtel money account has been closed and error show that trasaction failed,airtel money account is not active.But my airtel money account balance is Rs-10000/- my dob is 05/04/1975. please resolve my problem and active my account and refund my money soon.
Thanks & regards
Ramu sharma
[protected]
[protected]

Hi Airtel,
I wish to lodge a complaint for unreasonable deduction from my Prepaid balance. Here are the details:
[protected]G balance low, decided to recharge it.
15:14 Recharge done for 333. Balance=512.05
15:23 3G pack enabled for 1GB and Rs 252,
15:26 3G balance checked via *123*11#, balance shown as 1048.600
15:42 SMS received for "Account has been recharged with 5.000 Rupees"
15:42 SMS received for "You are entitled to 50.000 Rupees local and STD minutes DA10"
19:[protected] Current balance being shown as Rs 12.814. This amount is not changing despite making calls.
16:[protected] Checked *123*10# for DA10, found Rs 46 balance there.

No calls were made between this period. 3G usage was made only after verifying existing 3G balance.
Please explain where did my balance amount of 512.05-252=260.05 Rs go? This is very frustrating.
Also, since I have not requested DA10, how did it get enabled?

Regards,
Gokul
[protected]

Sir,
Due to my job requirement my address is P.O Deuduar, Changsari, Dist: Kamrup 781101, Assam, India.
I would like to notify that this area is neglected and it seems like I am wasting my money in internet. There is no 3g coverage and my gprs speed and ping is very low instead of a good network strength. Whenever I contact technical support they only give one solution, "delete temporary files and cache" which is not the problem. I have tested nearby areas and there the internet speed was satisfactory but not in this area.

Placed an airtel broadband request on 12/12/12 using gosf. Also paid Rs.45 for the same. From then, there has been no interaction from the side of airtel whatsoever. We have been contacting them on 121, only to get response that they can't handle online requests. We were asked to mail to [protected]@in.airtel.com. We did it and also got an autoreply that said that we would be contacted within a day which did not happen.

My Mobile No. is [protected] and I receive message 5times a day from fusion lounge. It was not subscribed by me but without my consent messages are being sent to me and also distubing me all times. the same may therefore be UNSUBSRIBED from my No. on urgent basis. thanx