Airtel Complaints & Reviews

DISTURBING IN NIGHTTIME

Hi sir,

I am using my airtel postpaid connection from more than 3 years.My number is [protected].
Due to my personal concern I requested them to convert postpaid to prepaid connection on 24th Dec 2012.
On the same day I cleared all my outstanding as well as unbilled amount.
I submitted all my documents required to convert.They gave me another sim card for prepaid number.
After 3 days i.e. 27th december my postpiad sim got disconnected from network.So I inserted my prepaid sim card and there is no network either in postpaid sim or new prepaid sim.
I was keep on calling customer care and raised my concern.Sometimes they are telling it is still in postpaid connection even though I got a message saying my number converted to prepaid, sometimes they are saying that I have to wait for 7 working days.
They raised my concern and gave me different reference numbers.

1.47804430
2.[protected]
3.s[protected]

Till today I did not see my network up.When I called back they are saying request is closed as completed.
Please resolve my issue.I am planning to go back to different service providers if this issue is not resolved.
I am fed up with Airtel now.


Regards,
Sunitha

THIS IS MY NO : [protected] LIFE MEDIA PVT LTD. WE SHIFTED OUR OFFICE NOVEMBER MONTH AND WE REQUEST TO AIRTEL ON DECEMBER 6TH 2012 BUT THEY NOT GIVE THE BEST RESPONSE ALWAYS SAYING inform that we are unable to process your concern regarding the shifting due to some technical constraints. WE ARE USING 13 LAND LINE 23 CUG POST PAY AND IN CHENNAI CITY AIRTEL WE PAY THEM MORE THAN 1LAKS RUPEES EVERY MONTH. THEY SAYING OUR NEW ADDRESS IS NO NETWORK AREA. (OLD ADDRESS TO NEW ADDRESS JUST 1.3KM ONLY SAME PLACE K.K.NAGAR TO NESAPPAKKAM(NEAR TO Dr. Vimala Convent – Matriculation higher Secondary School PIN CODE IS SAME 600078) THEY ALWAYS SAID NO NETWORKS AREA AIRTEL NOT VISITED OUR NEW OFFICE PLACE BUT THEY PROVIDE THE ONE FILM ACTOR HOUSE AIRTEL BRING THE CABLES MORE THAN 1KM GAVE LAND LINE TO HIM. OUR OFFICE 400M ONLY FOR HIS HOUSE AND WE PRINT THIS NO OUR CDS AND DVDS MORE THAN 3 TO 5 LARKS CDS BOXES. WE SEND THE MAIL / MORE THAN 40 CALL @ 121 AND 198 / VISITED THEY OFFICE. WHERE WE WANT GIVE THE COMPLAINT ABOUT THIS.

I am so done with Airtel.the customer care services is a disaster.i am calling 121 to tell them that my blackberry services are not being activated even after sending activation message and all they do is put me on hold and then hang up or ask me to call 7070 where a system generated message tells me that i am not registered and to call 121...it is forming a web with one person shifting his responsibilities to another.Airtel has no code of conduct and i personally feel that Airtel should be banned.people of Airtel customer care center relish harassing the common man and customers because of whom airtel is earning huge profit.Government of India should take a stern action against Airtel Bharti Customer care Center and its staff.

hi this is piyush this side..I have been getting calls from them regarding the payment for broadband.I told thier representatives so many times ( 100 times to be precise) that i have the company and i am not part of the company.
Still those are calling me again again and again.And top of that they are giving miss calls at regular interval which is so annoying. I look forward to take legal action agains them.There Representaive are pathetic and dont know how to make business calls and to whome.
Have given them the right contact too and but i failed to understand why they are reapting the same mistake again again and again.Feel liek hitting them too..

Airtel number :[protected]

I am an advocate in profession,

I was a satisfied airtel postpaid customer since last 6 months till I activated an internet pack.
My plan is 249 corporate and I activated Rs 98 internet One GB pack.
I got bill amount of 1400.
I utilized only less than half GB and for 21 days
I used to get some SMS from Airtel that , I activated some service packs , actually I didn't activated any kind of service packs (I am also MSc in Information Technology graduate) I will produce my mobile for any kind of check, I made 3 complaints, I got a answer that the amount will be wavered once the bill generated, but the incident repeating, then I requested to discontinue the pack . I changed the sim to a normal mobile to avoid any further internet usage.

Note: the cancelled date is wrong it was 11th Dec 2012( I have SMS with me to prove), bill also showing the internet usage till 11th Dec 2012.

GPRS 1GB [protected]@10p/10kb Rental 98/- 68.6
Bill Plan Charges -Super Saver 249 CUG Plan 249
Total Monthly Charges 317.6
Value added services 415
Tax 154.05
Total 886.65

Bill amount 1400.45
No data in bill for this amount 513.8

I contacted Customer care, they told me that they will waiver the amount for value added services (Rs 415).
but I have to pay remaining amount including 513.8 which don’t have details in the bill. customer care explained me that amount for internet usage.
After deactivation I didn't used internet, from the bill it showing, I didn't crossed the allowed data( one GB for one month , but utilized less than(489 MB) half GB for 21 days )
I called 3 times again to get rectify the issue, i got a information that , they will call me back within 4 hours, i didn't received any calls.
I mailed to the following nodal officer for any help.
nodalofficer.[protected]@airtel.in
but i didn't received any reply.

There is no response from the customer care to solve the issue,
Why should I pay an amount which I didn't utilize?

Regards
Shafeek

If there is a problem with loading airtel money via debit card, it should have been prominently displayed on the website, and the transaction should have been disabled, instead of allowing users to go the finale and then announce recredit in 5 days - the # is [protected]

today at 8.03 pm i got miss call from [protected] claiming for 25 lakhs rs lottry when i suspects the disconnected and call from +121 but again i show doubt and did some quarries the disconnects ...wot i do fo this weather i go to make any FIR?



ashish

Respected sir,
My mobil number is. [protected].. I need the call history of incoming and outgoing calls of this number for the month of october,november and december 2012.. I kindly request you to send me the call history through email or through anything.. Please kindly give an reply..! I need the call history very urgently so please kindly do help me.

This is regarding LL number [protected].
I am not using this number since last 6 months as I shifted to other place, still I am keep receving the internet bill.
Every month I call Airtel that I don;t have connection anymore that then redeem the amount, but this keep happening
This month again I got bill of 661 Rs even I have cancelled the connection.

Already number of times I escalated issue to nodel office, however still waiting for solution

Please help me to get the issue resolved asap

Regards,
Customer

acc. balence 200 debit lekin recharge hua nahi id no.[protected] (airtel digital tv)

Dear Sir/Madam,

As a responsible citizen of India i would like to raise a concern on fake calling from Pakistan (+92) country. Since yesterday i received 4-5 times missed call from below number:

1) [protected] at 4:12PM on 31 dec 2012
2) [protected] at 10:39am on 1 Jan 2013
3) [protected] at 11:31am on 1 Jan 2013
4) [protected] at 11:41am on 1 Jan 2013
5) [protected] at 11:42am on 1 Jan 2013

I unfortunately called at this num to inquire who is giving my missed calls. They ppl told you have got Rs 25lakhs of Lottery from airtel. They gave me some number 89910 (which i feel will be use number who responded back to their missed calls). The talk went for 1min 30 sec when i cut the call.

I'm concerned if they would have tracked my mobile phone IMEI num which they can utilize for some other purpose.

I request you to please take this seriously and barr this number from entering India. This can cause our nation a big cause.

Note: I'm not mentioning my mb num here coz i dont want to be a victim of fake calls. But pls let me know if you want my num to be mention here.

Your Sincerely

I bought Airtel DTH connection on 22nd on Dec 2012 at around 1100 IST and due to already connections available in my society i had to cancel this connection.

I contacted the Airtel DTH customer care and reported them about the cancellation on my connection on 22nd Dec 2012 at 1700 IST. It was confirmed to me that the connection can be cancelled and the refund will be made in 5-8 days.

but since then i am unable to get through to the customer care that can assist me on this. I called them atleast 15-20 times and i was always told that they will transfer the call to some senior and was always kept on waiting for more than 15 mins or so.

Customer ID: [protected]

Br,
Rohit

Hi,
Myself Mittal chheda using Airtel network for my mobile.
I have recharged recently -25 days back with 575 Rs to get corresponding talktime of 650.
I was in impression of the same refilling rules which we used to get earlier.(No restriction on specific validity and same balance use for calls,SMS,Internet)
But now got to know that above refilling is valid for only calls and not for any other purpose(SMS,Internet Pack etc.),and that is also valid for 30 days.my 575 ruppes go in vain without any use.
Why network provider has not informed or made awareness among customers about changes in such rules.
They have indirectly cheated customer.We just cant take it this way

even many times they just start any value added service without taking permission of customers on the mobile and cut the balance without knowledge of customer.
This happened many times with me.I am sure it must have happened with many such customers.

Need appropriate action on above matters.
Thanks & Regards,


Mittal chheda
mittal.[protected]@tcs.com

Sir,

I am Amit Kumar, I was airtel customer from the past two years, but unfortunately due to my personnel issues I did not made the payment of my postpaid mobile [protected] of Rs3705/- only. I am currently out of the Bangalore. When I analyzed the bill it seems unclear to me as I didn't enjoyed any Internet packs services as my Sim card was also not inserted in my handset. So, I shoot a mail to airtel for which I got an automated reply that my concern will be addressed soon.

Meantime, the airtel collection people was calling me and i told the same thing to them and I want to quit airtel services after clearing all my dues, but they didn't understood and after that they started using abusing words, I too abused them and in return airtel called my people back home and abused my family also. This is unacceptable, I am very much interested to meet that collection executive personally as I will let that guy go easily..

Now, as I didn't got any reply from airtel side I am writing to you because I want an explanation. I have cleared my all dues with airtel.

I have that collection people numbers also, so I am coming to Bangalore soon and I will for sure fill a complaint or even I will contact my legal advisor regarding this issue.

If you need any more information than reply me soon.

WE DIDNT GET THE AIRTEL BILLS FOR LAST TWO MONTHS .PLS SEND THE MAIL TO THIS MAIL ID [protected]@gmail.com

ph no[protected]

Name KM SUBRAMANIAM,

5/819 B RAJA NAGAR ,P N ROAD,
POYAMPALAYAM,TIRUPUR 641602.

Sir/Ma'am,

I had subscribed to these 2 airtel postpaid numbers [protected] and [protected]. Airtel has inflated the bills and are now demanding the payment which is fraudulent, extortive and illegal. I have been receiving threatening and abususive calls from [protected] and [protected] purporting to be airtel "agents". The recordings of these numerous calls are saved and available for perusal.
The "ladies" calling from the above mentioned numbers are abusive and have used derogatory language in demanding monies which are not due to barti airtel lawfully. Co-ercive language and derogatory terms were expressed, which have been recorded, and will be presented to the necessary courts.

I implore that this extortion, blackmail and de-famation is stopped immediately, and my plea be heard as and when the honourable court decides.

Kumail w h abidi

Hi Sir/Madam,

I have deactivated my DTH connection on Dec 1st 2011 due to change of address. I have given my new address to get refund amount. After waiting for few months, i sent mail to the concerned team and called customer care to check my refund status. After few compliants, i was informed that the amount is sent through blue courier to old address and it was received by someone. I registered complaint again but no reply and no status. Airtel guys cheating customers by not refunding their amount. They know adding interest and cheating but they dont think about customer. My details are below. Please help me in getting my money back.

Digital TV connection Customer ID : [protected]
Phone : [protected]/[protected]

I have purchased rs5 internet pack card in that when i scratched it some of digit were not there .so please help me.i am sending you details
Code.92216***7*451***
Serial no.[protected]
Company.airtel
Amt.5
Mob no.[protected]

Hi, my name is Nitika agrawal, I have a airtel DTH TV connection ID no [protected] , in same ID no i have 2 connections last thursday i had a complaint that its not working & showing error code 2, next day engg visited and just cleaned its card & my cable got working for that he told me that service charge is 120 rs , I asked him for the invoice or to give me any bill but he deniyed & told we dnt give any bill, other then that i told him that my remote is als not working properly he told me that i have to buy a new remote because old is now useless , then yesterday on sunday he given me a new remote that of RS250 , today on 31.12.2012 i received confirmation call from AIRTEL: DTH TV that my complaint is resolved or not ..i told him this all story & he told me that remote price is 200RS not 250 RS , & engg has not given invoice that means that amt was kept by engg & not submitted to company........i have a request from you to pls pay back my money because for such a small company how can a company can charge RS120 & also not given any invoice & of remote engg has taken RS250 from me...pls pay back my amount as its noy a fair deal to customer...this is non genuine charges by comp engg's pls resolve my complaint as soon as possible ..

Connection ID no [protected] (Pawan kumar agrawal)
Myself - Nitika Agrawal
Email ID - nitika.[protected]@gmail.com