Airtel Complaints & Reviews

I have recharged on my AIRTEL with the amount rs.26/- for access the service 1.2p/2 sec on local calls. rather successful registration, it was charged rs. 1.00/- for each local calls (rs1.00/60sec). I have logged the complaints with helpdesk for 2 times and they have reverted as there is some technical issues at their end. So that the benefit amount will be provided/reverted on my mobile soon. Also the helpdesk person told that the Airtel will be call on 22 Jan 2013 for confirmations (after 2 days) on complaint logging on 20 Jan 2013 (at 11:00 am (ref no:[protected]) and 7:51 pm (ref no:[protected]).
I have recieved the 2 messages on today (22 Jan 2013) as saying "Request no issue has been resolved. We tried Contacting you and were not able to contact you."
Still the wrongly deducted money still not recieved/recovered on my account. It was rs 91.00 while services has been registered and now only rs.12/- pending in my account. I had not much calls made from my no from last 2 days (max 25 to 30 calls made in last 2 days).
Could anyone please suggest why that much amount deducated from my account and what about the refund amount?

Waiting for proper revert from your end.

Regards,
Sachin Kadam
[protected]

TO WHOMSOEVER IT MAY CONCERN

yesterday ,21 Jan 2013, Monday at 05.09 receieved a call from [protected] & [protected] It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would kindly look into this matter.


With Regards

shekhar
[protected]

[protected]
i am using airtel postpaid 3g modem for almost 3 months. up to 3 months i paid through actual plan 950+taxes and from fourth month the generated bill is 22000 and it is keep on increasing...for this i contact many persons in airtel but no response but now they are keep on calling for payment.......i verified in my bill i used 1.6gb more than my bill for that the money is 500 and something because 3p for 10kb in the sense......

I am an Airtel User and have been Airtel Postpaid connection since last two years. Recently I checked my bill and found that the extra charge is being taken form me for some months. I talked to customer Care Service in Airtel but they replied that your Scheme/Plan(seeing that I purchased Airtel Service) has been finished. Without prior information How could they stop the plan and now they are adding late fee also in my bill despite of their mistake.

SIR/MADAM..i send 500 rs in sbi bank a/c..transaction id is 51757749. but it is not receive my bank a/c..pl z solve my problem....my aitel no. is [protected]..thanks

Query: Airtel Postpaid billing issue with Gprs
Name: Kumaran R
Airtel No:[protected]
Relationship No:[protected]
Bill No:[protected]
Bill Date: 07/01/13
Bill Period: 05/12/12-04/01/13

I have been a customer with Airtel last 5 years with the same number and i have also been using GPRS for my phone for the last 3 years or more. I have been a prompt on paying my bill you can have a look at my payment history. I have been using GPRS carefully all these years knowing the limit factors and the additional charges after the 2GB exhaustion.

Last month Airtel GPRS services came as a shock to me.

On 5th Dec 2012 - I get a sms saying i have used the 1GB out of the 2 GB i have.
I was on the understanding that this is the GPRS bill charges carried forward from the last bill.
Also i couldn't believe how can one consume 1 GB in one day. (After the bill came i realized this)

On 12/12/12 - I received an sms - i have consumed 1.1GB / 2 GB i have.
since then I have been very careful and i have been using WIFI connection then onwards...

------After this i have NOT received any SMS regarding my consumption of 2GB GPRS(100% usuage) or my bill getting close to Credit limit of Rs.2500.00------

The real shocker came on...

On 18/12/12 - I get a message that my Airtel bill is suspended as my usage exceeds my credit limit. My bill is now Rs.4257.00

On 19/12/12 - i get a message my GPRS consumption is 3.3GB against 2048 MB.

After this my Airtel outgoing is barred and the unbilled amount went as high as Rs. 7575/-.

I got my bill yesterday and my GPRS bill breakup was totally incorrect, excessive charges were made, the volume was so high and i have definitely not used it. There has been a mistake with the billing and i can prove that.

I have made a note of when the GPRS i have been using last month and those exorbitant charges are unacceptable.
I have saved all the necessary details regarding this to prove it.

Kindly take necessary action in the next 24 hours and reverse the excess GPRS charges on my bill.

Prema
[protected]

Dear
sir,
my name is Ramu sharma and my airtel money account no. is [protected]. I have a problem, aotometically my airtel money account has been closed and error show that trasaction failed,airtel money account is not active.But my airtel money account balance is Rs-10000/- my dob is 05/04/1975. please resolve my problem and active my account and refund my money soon.
Thanks & regards
Ramu sharma
[protected]
[protected]

Hi Airtel,
I wish to lodge a complaint for unreasonable deduction from my Prepaid balance. Here are the details:
[protected]G balance low, decided to recharge it.
15:14 Recharge done for 333. Balance=512.05
15:23 3G pack enabled for 1GB and Rs 252,
15:26 3G balance checked via *123*11#, balance shown as 1048.600
15:42 SMS received for "Account has been recharged with 5.000 Rupees"
15:42 SMS received for "You are entitled to 50.000 Rupees local and STD minutes DA10"
19:[protected] Current balance being shown as Rs 12.814. This amount is not changing despite making calls.
16:[protected] Checked *123*10# for DA10, found Rs 46 balance there.

No calls were made between this period. 3G usage was made only after verifying existing 3G balance.
Please explain where did my balance amount of 512.05-252=260.05 Rs go? This is very frustrating.
Also, since I have not requested DA10, how did it get enabled?

Regards,
Gokul
[protected]

Sir,
Due to my job requirement my address is P.O Deuduar, Changsari, Dist: Kamrup 781101, Assam, India.
I would like to notify that this area is neglected and it seems like I am wasting my money in internet. There is no 3g coverage and my gprs speed and ping is very low instead of a good network strength. Whenever I contact technical support they only give one solution, "delete temporary files and cache" which is not the problem. I have tested nearby areas and there the internet speed was satisfactory but not in this area.

Placed an airtel broadband request on 12/12/12 using gosf. Also paid Rs.45 for the same. From then, there has been no interaction from the side of airtel whatsoever. We have been contacting them on 121, only to get response that they can't handle online requests. We were asked to mail to [protected]@in.airtel.com. We did it and also got an autoreply that said that we would be contacted within a day which did not happen.

My Mobile No. is [protected] and I receive message 5times a day from fusion lounge. It was not subscribed by me but without my consent messages are being sent to me and also distubing me all times. the same may therefore be UNSUBSRIBED from my No. on urgent basis. thanx

airtel has deducted money on[protected] time 8 pm from my prepaid mobile number[protected] on the name of some services that i have not downloaded amount is 20+25 after calling customer care they have agreed to refund 20 rs and have done but they have not refunded me another 25 rs i want to ask AIRTEL that on what basis they are deducting money some months back this scam has happened before like this and i somehow managed to get refund of the deducted amount i have also filed my complaint regarding 18 january 25 rs money deduction complaint but till now no airtel official has cared to contact or solve my issue i will certainly change my tele operator if they do not reimburse my deducted amount

Today on 21st January 2013, I got a missed call from [protected] at IST 11:40 AM. After searching on Google, I found that, this no is from Pakistan and many people got missed call from such numbers from Pakistan.

I request the concerned authority to take an immediate action against such instance. I am worried that, from where they got my number.

Is this AIRTEL Mobile company so careless that anyone can access their database and neglecting the security of their customers.

Hope, in future, I will not get such missed calls.

Thank you,

Narendra Dhanajkar

Is the following message is true? Please reply me on my email id- [protected]@gmail.com, its urgent.

Date: 1/21/2013
DEAR ;;vedprakah

Greetings to you from the Reserve Bank of India (R.B.I)This mail is to notify you that our department has received a Bank draft of 500,000GBP) in your name with the certified documents from AIRTEL COMPANY LOTTERY DRAW AWARD which was brought here in our department today JANUARY 1/21/2013 at 10.20 am

The registration which is required by the government of India for the conversion of the currency into local currency (India currency)As per the protocol of our CENTRAL BANK OF INDIA we do not issue the draft which exceed more than 100 LAKH on any individual name so we have to transfer the whole fund directly into your account. We have to legally register your winning draft with the endorsement from the regional director which will authorize us to convert the foreign draft into our INDIA CURRENCY ,Therefore you are advised to make the legal registration fee of (25.500) Indian rupees so that we can convert and transfer this fund into your account without delay. And that fee is a security deposit which will be refunded back to you once the transfer been done from our end. We will also attached the deposit certificate of your fund which was registered and deposited here in the RESERVE BANK OF INDIA in your name.

Furthermore,You are kindly advice to scan your picture passport copy 4 by 4 size and your identity card and send it to us very urgent.
Upon your response to this mail, we will provide you our correspondent officer Account Details for the payment of the registration fee.

Thank you for Banking with us, the best of our internet banking services shall be render to you.

To This Effect, We Required Urgent Feedback
Warm Regards

Mrs. Lawrence J. Sindhi
Mr. Peter Green.
Mrs.Sonia Sharma
(Foreign Remittance Department)

Dear sir/madam,
This is vinay from hyderabad. Please provide me with the information of my call list of the month january 2013till today of the number [protected]. My mail id- kanna.[protected]@gmail.com
Thanking you.

Yours faithfully
G vinay

I am a Airtel Prepaid customer for the past 3 years and recently i have been facing many problem on automatic deduction in the name of "Easy Search" amounting to Rs 1.5...wen i checked the logs i saw that 5 tymes my account has been deducted wid 1.5 and even though i contacted the customer care they were unable to attend my problem and instead blaming me.
The supervisors also were rude to me sayin that they have not got any sort of complaints and blamed that it was bcoz i was using internet service due to which it is deducted but i havent used internet in my mobile for past a year.

When contacted with my friends they too had the same problem and i think airtel is cheating customer and not able to provide valid reason for it seems to be a gimmick from the customer care persons who should be educated enough to understand the problem and solve...

i am in the verge of changing my network or sought legal action....

Thank You
Ajay Balasubramanian
[protected]

I,Maglung Tayeng,S/o-Ogom Tayeng,C/o 1st AAPBN,BHQ CHIMPU,ITANAGAR Dist Papumpare Arunachal Pradesh 791111,buy a new airtel sim,[protected] that couldn't activate till.

Yesterday I got a call from [protected] saying I won a lottery for 25 lakhs and when the call was cut, the money was deducted from my prepaid number. The attrocious thing is that when i called Airtel call centre, they tell me it is an outgoing call from my number and washed their hands off the issue. There seems to be a very deep nexus between Airtel and the guys from Pakistan. I wonder how many more people would be penalised for no fault of theirs. I sincerely request the Government to seriously look into this matter.

I , Mrs. Meena Sudhakar Patole request you that I had taken two sim cards in the year 2011. From your sellers who came to my house for selling sim cards saying that this is only for govt employees & with min charges we are offering. The charges they told me was 150 local min free , 150 sms’s & all this was per month. The charges 10p per min local , 30 per min std is charged only when you exceeds the limit of said 150 min & regarding this they also told me that you get our bill every month but you don’t have to pay that bill only with exception of limited call of 150 min.
In the month of July I have got your first bill of Rs.175 without refusing I paid that but it again happened in next month the same bill I have got with the support of above said conditions my local min’s didn’t over but still I have got that bill. I ignore that bill, after few months when the bill amount was increased by Rs.1600 your legal department officer call me, & after getting all other legal reasons, I pay that bill amount to your person who came to my house for collect money at that time I told him to deactivate my both sim’s. He took bill amont of both sim cards, & I also fill the form for the deactivation in front of him. On the next day your legal department Miss nickki call me & say that your request for deactivation accepted & I stoped using that sim cards from that date. After few months I have got same amount of bill Rs.1200. I already stoped to use that sim’s but still I’m getting that bill & your legal department man call me harrasing me , giving bad words to me. I am not going to pay that bill which I have already stop using. You take serious action against this, if you fail to do so, I’m going to complaint this matter to consumer court. If you want to clear my doubts you contact me on this email add- [protected]@gmail.com or you call me - [protected].

today i got a msg from airtel 121

Enjoy airtel 3G mobile Internet without balance worry! 2GB at Rs.255 for 4 weeks. To enjoy free videos of beach beauties (@3p/10KB), click www.airtel.co.in/72H

in this msg clearly mention that i[censored] recharge 255 than u get 2gb 3g internet for 4 weeks. than i recharge of 255 but i got this msg

Recharge Successful on[protected] at 04:22PM,MRP: Rs 255.00, STax: Rs28.05, TransID 90244486 Validity: 28days Benefit : 1GB free 3G internet

i got 1gb instead of 2gb i complaint on 198 but customer care is tell me plz go at nearest centre. plz help me

vikas kataria
[protected]