Airtel Complaints & Reviews

Airtel Digital (DTH) — Improper service

We have taken a DTH connection from Airtel Digital last year with South Ultra pack free for 6 months. After the free subscription period of 6 months is over, I have renewed the subscription for a year. After this we have started facing problems with respect to reception of channels. All the general entertainment, movie and sports channels were not coming. We have complained a number of times by calling the call centre as well as put a mail dated 22nd March on [protected]@airtel.in. Until now I have got no reply for the mail (except for an auto reply saying that I will get a revert on the mail soon).

One more problem is that when an airtel mobile is used near the Set-top-box, the reception of the signal gets disturbed (very similar to what happens when rain comes). I have called up the call centre to ask for a solution, the executive said that there is no solution for the problem and that I have to change either the DTH connection or the mobile connection.

Airtel DTH — Improper service

Hi This is Aniket

My Airtel DTH ID: [protected]

Registered no: [protected]

I have purchased Airtel HD set top box. At the time of purchasing it I have been told that I will get to HD channel free of cost for first 3 months. I am unable to see any channel (HD). After contcting airtel customer care I have been told that I will have to pay extra money. I agreed to that but it seems engineer has to come to my premises for some configuration due to migration of satellite.

I have been following this from 5-7 days but only getting false promises from executive that the Enginner will come within 48 hr. Nobody has visited my place till date.

I have also raised this issue with their superior but it did not progressed.

Need solution

Dear Rakesh Ranga,

Even after your reply on earlier comment, I dont see any progress on this issues.

This is really pathetic. Please take back the set top box and return my money.

I would like to change ny service provider.

Aniket

AirTel — Network & New Sim

I have been using airtel service since more than 1 and half year, i had never faced any problem in the service and network from airtel.
Since 2 months i have been facing big time network problem and have lodged complaint for the same, but nothin helped. After a a gap of 2 months i received a call from airtel, the gentlemen asked me to visit the nearest airtel gallery and get my simcard checked for the network problem. On 21st April evening i visited the Mahim Airtel Relationship centre in the evening at about 6.15, where i had to wait for an hour. the gentlemen named Kiran attended me and replaced my sim card with a new one, and assured me that the sim would get activated within 10-15 minutes, its been more than 19 hours my new card has not yet got activated and i am still facing the same network problem.
Aashish Narwani.
[protected]

Dear all

the Airtel is a very very bad service provider as well as a liar company as attached my mail. you have see the thanks.
I have approuch the there HQ/ V.P office at[protected] they said you are not authrozed to call this office. this is the number one comapny of India .

Regards

Nishu

Mail No 1

Dear Sir,

Thank you for contacting National Escalation Team. We are in receipt of your complaint and we will revert to you with update in next 24 working hours.



Regards
Ritu Bhatia
Front Office APO
Unitech World Cyber Park
Tower A, Sec-39
Gurgaon-122001.
[protected]


Mail No 2


Dear Customer


Thank you for writing to Airtel.


This refers to your email dated 6 November 2008 regarding network coverage problem on your Airtel number [protected] in J&K and Punjab. We apologize for the inconvenience faced by you.

We already told you to log a complaint when you visit in J & K and Punjab as that can be checked from their end.

Should you have any further queries, please feel free to contact us at: SMS at 121 or email at [protected]@airtelindia.com.

Assuring you the best of our services.


Regards
Gajendra
Nodalofficer
Bharti Airtel Ltd


DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






"Nishu" <[protected]@intellicon.in>
[protected]:48 AM
Please respond to
<[protected]@intellicon.in>

To <appellate.[protected]@airtel.in>

cc <Nodalofficer.[protected]@Airtel.in>

Subject [Suspected Spam] RE: Regarding Your Airtel Mobile Number [protected].

ï€ ï€ ï€ ï€ ï Please do not print this e-mail unless it is absolutely necessaryï€ ï





Dear Sir,

Till the date no action is take in my complaint. Please let me now the states of my complaint. Other wize I have taken the legal action against you.





with warm regards

Nishu Kapoor
Email: [protected]@intellicon.in



From: Nishu [mailto:[protected]@intellicon.in]
Sent: Wednesday, October 22, 2008 12:44 PM
To: 'Nodalofficer.[protected]@Airtel.in'
Cc: 'appellate.[protected]@airtel.in'
Subject: RE: Regarding Your Airtel Mobile Number [protected].

Dear Sir,

Till the date no action is take in my complaint. Please let me now the states of my complaint. Other wize I have taken the legal action against you.





with warm regards

Nishu Kapoor
Email: [protected]@intellicon.in



From: Nodalofficer.[protected]@Airtel.in [mailto:Nodalofficer.[protected]@Airtel.in]
Sent: Saturday, September 27, 2008 5:05 PM
To: [protected]@intellicon.in
Subject: Regarding Your Airtel Mobile Number [protected].





Dear Mr. Kapoor,


Thank you for writing to Airtel.

This refers to your email dated 16 September 2008 regarding network coverage problem on your Airtel number [protected] in J&K and Punjab. We apologize for the inconvenience faced by you.

We would request you to log a complaint when you visit there as that can be checked from their end.

Should you have any further queries, please feel free to contact us at: SMS at 121 or email at [protected]@airtelindia.com.

Assuring you the best of our services.


Regards
Sovi Marwah
Nodalofficer
Airtel

DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






"Nishu" <[protected]@intellicon.in>
[protected]:16 PM

Please respond to
<[protected]@intellicon.in>


To <Nodalofficer.[protected]@Airtel.in>

cc <appellate.[protected]@airtel.in>

Subject RE: Regarding Your Airtel Mobile Number [protected].


 Please do not print this e-mail unless it is absolutely necessaryï€ ï






Dear Sir,

Please let me now when my problem is resolved.

Regards

Nishu

From: Nodalofficer.[protected]@Airtel.in [mailto:Nodalofficer.[protected]@Airtel.in]
Sent: Thursday, September 25, 2008 3:57 PM
To: [protected]@intellicon.in
Subject: Regarding Your Airtel Mobile Number [protected].






Dear Mr. Kapoor,


Thank you for writing to Airtel.

This refers to your email dated 16 September 2008 regarding network coverage problem on your Airtel number [protected] in J&K and Punjab. We apologize for the inconvenience faced by you.

We would request you to log a complaint when you visit there as that can be checked from their end.

Should you have any further queries, please feel free to contact us at: SMS at 121 or email at [protected]@airtelindia.com.

Assuring you the best of our services.


Regards
Sovi Marwah
Nodalofficer
Airtel




DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.







"Nishu" <[protected]@intellicon.in>
[protected]:34 AM


Please respond to
<[protected]@intellicon.in>



To <Nodalofficer.[protected]@Airtel.in>

cc <appellate.[protected]@airtel.in>

Subject RE: Regarding your Airtel Mobile [protected].



 Please do not print this e-mail unless it is absolutely necessaryï€ ï







Dear Sir,

As per my Mail you are not look in the main mater I am underline the problem. I AM FACING THE MAIN PROBLEM IN Romming in J&K & Panjab.
It Has been more than a year using my airtel. Suddenly from one day there had been network problem in Romming & Moti Bagh . I had made an complain and it was resolved saying that network was weak. Again the same thing happened and it was again resolved assuring it won’t happened again. But this time it has been more than a 3 month I am not able to remake calls or rec calls in my Romming & Moti Bagh for every call not only me but my staffs are moving out of the Romming same is happened ?. After the complain even the conditions have gone worse. Beside my several complains and correspondence there is no response this time. Since we are in logistics business and it would not be easy to change our numbers. We are fallen in a deep trouble. Every second gets disconnected due to connection error. People are not able to call us saying network busy.& call drop IN ROMMING Its been heights this time. Its onsite otherwise in would had [censored] those airtel people.
My recent complain ref no is 19 June 17157936, 20 July 17570628, 20 July 17570711, 16 Aug 17923514 ??.but till the date no action is taking place & your call center ASTT MANAGER IS LYING EVERY TIME.



From: Nodalofficer.[protected]@Airtel.in [mailto:Nodalofficer.[protected]@Airtel.in]
Sent: Monday, September 15, 2008 6:46 PM
To: [protected]@intellicon.in
Subject: Regarding your Airtel Mobile [protected].
Importance: High





Dear Ms. Kapoor,


Thank you for writing to Airtel.

This has reference to your e-mail dated 12 September 2008 regarding network coverage issue for your Airtel number [protected].

We sincerely regret the inconvenience face due to network issue. Please be informed that a new site is planned at Moti Bagh, which will improve coverage at the given address. You have our assurance that the matter is receiving our full attention that we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your area and currently and we are in the process of acquiring a suitable place for site installation. Once the site is installed, network strength will improve considerably.

For future, kindly call our customer care help line at 121 (toll free) and we would be glad to assist you.


Assuring you the best of our services.

Regards
Pawan Kumar
Nodal Officer
Bharti Airtel Ltd


DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.








"Nishu" <[protected]@intellicon.in>
[protected]:49 PM



Please respond to
<[protected]@intellicon.in>




To <Nodalofficer.[protected]@Airtel.in>

cc <appellate.[protected]@airtel.in>

Subject RE: Regarding your Airtel Mobile [protected].



 Please do not print this e-mail unless it is absolutely necessaryï€ ï








Dear sir,

It Has been more than a year using my airtel. Suddenly from one day there had been network problem in Romming & Moti Bagh . I had made an complain and it was resolved saying that network was weak. Again the same thing happened and it was again resolved assuring it won’t happened again. But this time it has been more than a 3 month I am not able to remake calls or rec calls in my Romming & Moti Bagh for every call not only me but my staffs are moving out of the Romming same is happened ?. After the complain even the conditions have gone worse. Beside my several complains and correspondence there is no response this time. Since we are in logistics business and it would not be easy to change our numbers. We are fallen in a deep trouble. Every second gets disconnected due to connection error. People are not able to call us saying network busy.& call drop IN ROMMING Its been heights this time. Its onsite otherwise in would had [censored] those airtel people.
My recent complain ref no is 19 June 17157936, 20 July 17570628, 20 July 17570711, 16 Aug 17923514 ??.but till the date no action is taking place & your call center ASTT MANAGER IS LYING EVERY TIME.



Nishu Kapoor

?[protected]



From: Nodalofficer.[protected]@Airtel.in [mailto:Nodalofficer.[protected]@Airtel.in]
Sent: Wednesday, September 10, 2008 6:46 PM
To: [protected]@intellicon.in
Subject: Regarding your Airtel Mobile [protected].





Dear Ms. Kapoor,

Thank you for writing to Airtel.

This has reference to your e-mail dated 10 September 2008 regarding network coverage issue for your Airtel number [protected].

We sincerely regret the inconvenience face due to network issue.Please be informed that a new site is planned at Moti Bagh which will improve coverage at the given address.You have our assurance that the matter is receiving our full attention that we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your area and currently and we are in the process of acquiring a suitable place for site installation. Once the site is installed, network strength will improve considerably.

For future, kindly call our customer care help line at 121 (toll free) and we would be glad to assist you.

Assuring you the best of our services.

Regards
Satish Pathak
Nodal Officer
Airtel


DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.



"Nishu" <[protected]@intellicon.in>
[protected]:37 PM




Please respond to
<[protected]@intellicon.in>





To <nodalofficer.[protected]@airtel.in>

cc
Subject Complint [protected]



 Please do not print this e-mail unless it is absolutely necessaryï€ ï








Dear Mr. Kapoor,


Thank you for contacting Airtel.

This is with reference to your email regarding network coverage problem in Moti Bagh for Airtel mobile [protected].

We regret for the inconvenienced faced.

Our aim at Airtel is to provide a convenient and efficient service; however in this case, we have not met that standard. We are truly sorry that we were not able to fulfill your expectations for this level of service. We hope that you will give us another opportunity to prove the quality of our service to you.

It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.

We wish to inform you that complaint address is served by our site at Moti Bagh, a new site is planned at Moti Bagh which will improve coverage at the given address A-217, Block 4 Moti Bagh-1, Near Goverment School.

For your reference, you may dial *121# (toll free) to know the status of service complaint number.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We value your association with Airtel.


Regards,

Kashif Raja Khan
Customer Services
Airtel
________________________________________________________________________________...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:

The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.




---- Original Message ----



Dear Sir,



As per your mail you will confirm the status by 3 sep 2008. You 3 sep 2008
is coming after 1, 00, 000 year or what. Please let me now.

I hope that is your policy to lying always. If yes please let me now. What
is = to 24 hours?as per airtel. Yours all offices is lying or you send the
mail I fill so.

Waiting of your reply.



Regards

?Nishu Kapoor

[protected]



From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday, September 02, 2008 12:03 AM
To: [protected]@intellicon.in
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]



Dear Mr. Kapoor,





Thank you for contacting Airtel.



This is with reference to your concern regarding network problem for your
Airtel number [protected]. We regret for the inconvenience caused.



We wish to inform that we have noted your complaint for poor connectivity
and your complaint number for the same is 18166517. We will confirm the
status by 3 September 2008. You may dial *121# (toll free) to know the
status of Service Request.



It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your future
requirements too.



We value your association with Airtel.





Regards,



Jagjeet Singh

Customer Services

Airtel



[protected][protected][protected][protected][protected]--



DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.

---- Original Message ----



Dear Mr. Kapoor,





Thank you for contacting Airtel.



This is with reference to your e-mail regarding signal problem in Moti Bagh
for your Airtel mobile [protected].



We regret for the inconvenienced faced.



We would request you to please provide us with the following details so
that we can assist you in this regard:



Landmark: near Govt. sehool
Duration of problem: last 5 Month
Type of handsets: Nokia& Chinese & Samsung
Number of signals (0, 1, 2, 3, 4) : 01
Voice quality (Good, Average, Poor): poor & braking
Area (Indoor, Outdoor, Basement, In car): indoor & outdoor? Both
Wall type (Brick, Concrete): concrete
Dear I am facing network problem in Romming a lot. In Jalander, Jammu &
pathokot, Amritsar & way to Jaipur & above



It is always important for us to hear how customers react to all aspects of
our services.? Strong customer feedback like yours helps us continue to
improve the service we provide, and we appreciate the time you took to
write to us.



It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meeting all your
future requirements too.



We value your association with Airtel.





Regards,



Kashif Raja Khan

Customer Services

Airtel





From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday, September 01, 2008 5:25 PM
To: [protected]@intellicon.in
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]



Dear Mr. Kapoor,





Thank you for contacting Airtel.



This is with reference to your e-mail regarding signal problem in Moti Bagh
for your Airtel mobile [protected].



We regret for the inconvenienced faced.



We would request you to please provide us with the following details so
that we can assist you in this regard:



Landmark
Duration of problem
Type of handsets
Number of signals (0, 1, 2, 3, 4)
Voice quality (Good, Average, Poor)
Area (Indoor, Outdoor, Basement, In car)
Wall type (Brick, Concrete)



It is always important for us to hear how customers react to all aspects of
our services.? Strong customer feedback like yours helps us continue to
improve the service we provide, and we appreciate the time you took to
write to us.



It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meeting all your
future requirements too.



We value your association with Airtel.





Regards,



Kashif Raja Khan

Customer Services

Airtel

________________________________________________________________________________...⇄

DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.






---- Original Message ----







From:Nishu [mailto:[protected]@intellicon.in]
Sent: Tuesday, August 19, 2008 2:55 PM
To: 'nodalofficer.[protected]@airtel.in'
Cc: '[protected]@airtel.in'
Subject:



Dear sir,

It Has been more than a year using my airtel. Suddenly from one day there had been network problem in Romming & moti Bagh . I had made an complain and it was resolved saying that network was weak. Again the same thing happened and it was again resolved assuring it won’t happened again. But this time it has been more than a 3 month I am not able to remake calls or rec calls in my Romming & Moti Bagh for every call not only me but my staffs are moving out of the Romming same is happened ?. After the complain even the conditions have gone worse. Beside my several complains and correspondence there is no response this time. Since we are in logistics business and it would not be easy to change our numbers. We are fallen in a deep trouble. Every second gets disconnected due to connection error. People are not able to call us saying network busy.& call drop IN ROMMING Its been heights this time. Its onsite otherwise in would had [censored] those airtel people.
My recent complain ref no is 19 June 17157936, 20 July 17570628, 20 July 17570711, 16 Aug 17923514 ??.but till the date no action is taking place & your call center ASTT MANAGER IS LYING EVERY TIME.



Nishu Kapoor

?[protected]

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful. The recipient acknowledges that
Bharti Airtel Limited or its subsidiaries and associated
companies(collectively "Bharti Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the
information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and
no binding nature of the message shall be implied or assumed unless the
sender does so expressly with due authority of Bharti Airtel Limited.
Before opening any attachments please check them for viruses and defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful. The recipient acknowledges that
Bharti Airtel Limited or its subsidiaries and associated
companies(collectively "Bharti Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the
information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and
no binding nature of the message shall be implied or assumed unless the
sender does so expressly with due authority of Bharti Airtel Limited.
Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



with warm regards

Nishu Kapoor
Key Accounts Manager

Tel:[protected]
Fax:[protected]

Email: [protected]@intellicon.in

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Airtel — filling wrong info. in SIM details

I have purchased a SIM in 2007 ([protected]) where i have submitted my fathers Licence as photo, address and identity proof named ( Shri sandip khadilkar). After 2 years I had rechecked my number details where I have found that wrong info. had been filled by the company. And I want my problem to be solved as soon as possible.



satyajeet khadilkar
(User)

my mob. no. [protected] identy proof voter id card of my father Mr. Satendra Nath Mishra my cell is stoled so i want that my sim block

[protected] Pl give me this number detail document

I want my sim card details with proofs immediately. send now.

Airtel — New SIM presently out of order

I have purchased a new SIM of airtel Prepaid from the distributors at Sakhigopal possesses the Mobile No.[protected] . It was working alright till 05 Dec 2009. Hence new offere facility recharge coupon I have charged of Rs 50/-(Power Plus) and then recharged with Rs 340/-.
On dated 06 Dec 2009 it was declared that Out going call facility is blocked.I contacted to the customer care and the as per their need I had given all the requisite datas .I placed complaints before the distributor retailer Mr.Durga Mishra about the same case.He had solaced to wait and within no time your mobile will be updated.
After 2 days the incoming facility was also blocked and the same was informed to the above named retailer.He had assured that airtel might have blocked incoming as well as outgoing to make it through after thorough processing.
Now..just see today is 30 Dec 2009 and the same mobile phone no i,e, [protected] is totally blocked and customer care is still assuring to wait.
Such negligence to cheat the customer is not justified at all and the timing of powert plus and amount recharged can not be claimed.
such fake assurance given by Airtel mobile phone provider is really disgusting and the customer is frustrated .
What are the next steps to be taken to activate the Mobile no of above airtel no. and Whether my recharged amount will be refunded or not ...give me some guidelines kindly.

I have lost my SIM card near about 2 yrs. before.. The MOBILE No. is [protected]. And The SIM No. is [protected].
The SIM is allotted by my uncle... So, please send me the details of the SIM immediately to my e-mail id..
I am waiting...

Airtel , kerala — Delay in activation of airtel sim

My father had bough airtel sim from kodungallur, kerala, 3 weeks back, still it is not activated.
All the documents have been at the purchase of sim
Concerned mobile no is [protected].
I am really disappointed with airtel service

AIRTEL PRE PAID SERVICE — TOP VALUE USED AS BOOSTER PACK

Dear sir /madamb stupid retailer's fault. And air tel service provider

Let me brief this( i put a top up of rs 110 denomination ( transaction id [protected])on23rd jan night .But due to ignorance of the stupid retailer who is running the shop in muthapudupet the very first shop after muthapudupet kendriya vidyalaya . My 110 has gone to booster pack. This was not told by the retailer. Now after putting rs 110 my balance is still zero. Because the 110 has been utilized as a booster pack rather to make top up.Hence i request to revert it

Rs 110 as booster pack not as top up. From which date? This question is also askedby the retaler. Because he does not know. Then why airtel has not told this to the retailer??????????????
When i asked the retailer he told for 110 the talk time may be of rs 96 but when this incident has happend the retailer says that the customer should also be aware of this . My question is the retailer should guide us properly for my 110 rs he will will be also getting some money. Then what for he is sitting there?????

General — MNP from aircel to airtel , sim is not activated yet.

Hello sir,
I have applied for MNP from aircel to airtel ([protected]) and i got unique i.d. (DA142973) also. I have submitted all the documents related to the issue and i got airtel sim on 5-2-2011. But this sim not activated yet for 13 days. I have contact with both services but they are saying that they dont have details about it.

Please try to solve the problem. Thank you.

Airtel — inconvenience due to sim card problems

the outgoing calls and messages in my simcard are blocked,
i contacted the customer care and even visited the Airtel Store also, but i see no responce or results. This is very irritating & i am not going to bare this anymore.
if i see no response from your side,i will deactivate the sim card.
please make a note of it.
my number is [protected].

AirTel — MNP Activation

respected sir,
i am raymond, customer of tata docomo last 2 month back i got call from airtel customer care for MNP i agree to do that till now my sim isn't working and i'm much haressed by this services.so i want immediate activaction of my cell number[protected] as soon as posssible

Airtel — MNP NOT POSSIBLE

DEAR SIR/MADAM

I AM GIVING REQUEST FOR PORT OUT FROM AIRTEL TO VODAFONE FOR 1 MONTH. I GIVEN 3 TIME REQUEST TO PORT OUT FROM AIRTEL .BUT EVERY TIME AIRTEL REJECTED MY REQUEST .I HAVE TALKED SO MANY TIMES TO NODAL OFFICER.NODAL OFFICE SAYS YOUR REQUEST IN PROCESS.
MY AIRTEL NUMBER IS [protected] WITH NAME OF YASHU MUNJAL

WITH REGARDS

YASHU MUNJAL

i am available at [protected]

Mr.Rakesh Ranga

i have submitted my mnp doc. to vodafone last wednesday, let's see what happen


with regards
yashu munjal

Airtel Prepaid — not giving the proper solution

not getting good customer service fm the agents either at Nodal office level or at the above level;
My simcard stoped function which had balance of 700/-rs, is being recycled and my money is not being refunded back
The problem simcard no is [protected]
and my ctc no is [protected]

Airtel — Not receiving MNP sim for customer

not receive MNP Sim
I am a retailer for last 3 years my lapu Number is [protected] registered on the name of plaza general stores my distributor is Kailash traders, Nagpur. I was in the need of one MNP sim so I contacted my distributor for the same but he deny me and asked me to by 5 sim, so i made a complain to the ASM Mr. Pramjeet his answer was also the same that we can't provide you 1 sim you have to purchase 5 sim. so please give me remmedy.

i called again and again to Airtel
they are not answering properly
They are disconnecting my calls before giving proper answer

I called them[protected] : 01:13 pm at that time the Senior Executive said Before[protected].15 your problem will solve

but not solved
I called them again at[protected] : 01:06 pm
with out giving proper answer they disconnect my call. Executive said they take one more complaint

I already fill that form @ www.airtel.in/airtelpresence
after that I complained here

my Airtel number : +91 [protected]

you can contact me @ +91 [protected]

Abdul Rasheed

I also have the similar complaint as the person above, however, I have edit the above complaint for my needs and added a lot of details.
Hello Sir,

I had applied for MNP from Loop Mobile postpaid to Airtel prepaid and bought the new SIM after submitting all the necessary documents on 6th July 2013. I received a message on dated 12 Jul 2013, ( Namaste, Request Validated by Donor and Porting time[protected]T 22:00:00.000+5:30).
On[protected], 22:27:00 my existing Loop Mobile network provider terminated their services, however, even after 12 hours my SIM which was provided by Airtel did not get activated. It is mentioned on the Airtel website that the new simcard gets activated within 2 hours, and I have attached a screenshot.
I called up the customer care executives next day morning and all they said was to switch off and switch on the mobile phone, while removing and inserting the simcard again, which I tried it for several times. Here Airtel Network Coverage is very good, so theres is no problem of coverage area. As of now, there is no signal at all, for the new Airtel simcard.

When I am trying to contact customer care again, they are saying there is no option for them, and I need to go to the retailer. I did go to the retailer, however, the executive did not know what to do, and after ignoring me for about 5 minutes, even though I was sitting right across her, she contacted the manager. The manager took his time and after 15-20 minutes later, told the executive to send an email to someone. To me, he said that the service will be active in 3-4 hours for sure. (By the way, there was just one executive for taking care of customer issues, who was handling two customers at the same time, and other two counters were for collecting documents and for collecting the bill money respectively, two seats on the executive side not occupied by the executives themselves) But it did not get activated. This just showed that either the manager had no idea of what to do, or he was just trying to ignore the issue and push the problem to someone else, leaving the customer (me), hanging.
Later, I called up the Airtel customer care many times later, yet they only told me to either wait for 3-4 hours (every time) (and which I did, unfortunately) or go to retail. Finally I found out about the airtel_presence twitter account and told them the issue. I got a call from them though in like 30 minutes, and the person told me to do the same thing, take out your sim, reboot your phone, the service will be activated in 3-4 hours.
Thus, been frustrated, I decided to speak with the manager of the customer care. The executive transferred the call to manager and the manager transferred the called to shop floor manager. I had to tell each one of them the whole story again and again and they were not able to provide solution for my issue. He insisted on me going back to the retail store, that the issue is technical and he cannot handle it there, but been there once, I am pretty sure the manager will just do the same thing again. I asked the shop floor manager for a number, a complaint number if possible, so that the number can be referred to when I complain at the consumer complain forum like this one. However, Airtel does not have that kind of system, and on insisting further, the shop floor manager gave me a fake number, just to pacify me for the time being- [protected]. I know it was fake because I called back and tried to verified but the executive did not know what I was talking about. Now this was the final straw. I was compelled to complain at this forum and all the forums if possible about the way these executives treat their companies customers.

Like five minutes back, I found out about the website www.airtel.in/airtelpresence and I have filled the form @ www.airtel.in/airtelpresence.

My Airtel number : +91 [protected]

You can contact me @ +91 [protected] (my relatives number)

My reference no. is PR[protected]

I have missed a lot of calls. I am feeling very harassed and mentally disturb due to non-working of my number and the behavior of the executives hired by one of the biggest telecommunication company like Airtel. I am not getting proper information, am spoken to rudely, given wrong information and even cheated. This had to be told to someone responsible, so I am writing here. I hope this does not fall on deaf ears.

Airtel Chennai — Subscribing money for unwanted links

hi i ve been using airtel network for 5 years On jan 1st charges ve been deducted for me for certain links like Bestseller 15 rupees,driving fever 15 rupees and for tadka live 10 rupees.on 2nd i deactivated everything but on 5th they took charges for all the above.i gave a complaint the customer care executive said they deactivated but to go to santhome and give a complaint about it.how is it possible for a student to waste their time by moving there to give a complaint?then whats the use of customer care? again on 7th total of rupees thirty have been deducted from my account.i voiced my enquires to customer care Mr.Gokul credited the 30 rupees back to my account.He further gave me General Manager number.i called and spoke with Mr.J.Balachander,he again and again justifying their company mistake and not hearing to my words they're not ready to respond and not ready to credit my 40 rupees in my account because of the company's mistake i lost seventy rupees and got back only thirty rupees.just take necessary steps and raise voice against airtel.i got a referance num on 5-1-2011 that it has been deactivated and the no is CBDCC [protected].
again on 6-1-2011 i got a msg that my reference number is COVWC [protected].i have given my reference number but no steps have been taken kindly take it as a serious issue.

Complaint on Huge Bill Amount of airtel Postpaid Connection,

As I was using the Airtel Postpaid connection since last 3 years, My number was [protected], and all was working well, no due, no complaint, however in dec 2012, they have raised my bill amount to 35000/-, without any intimation to me that your bill has been exceeded at your credit limit, as my phone bill credit limit was 2500/-, as I had activated 2G plan of 4 GB download in 249/- p.m. after that they sent me only one message that i have till now, that your mobile bill amount has been 48000/- and please pay at the earliest, .
so here my concern is if my phone credit limit was set to 2500/- then how did they allowed to increase the amount to 48000/-, and why didn't they informed or message to me that your credit limit has been exceeded,
then why i got the message that your bill has been reached at 48000/- then i called to customer care and asked me why my bill has been increased so much, & why didn't u not inform me, then they didn't reply on it, and next day in the night suddenly they stopped my outgoing call, without any intimation to me, then again i called to customer care, so they was telling that you have to pay your outstanding bill,
I requested and called to customer care so many times to start my outgoing but they didn't start the outgoing, , then after couple of days they disconnect/block the Sim.one more thing which I had checked in my bill details, that if i activated 2G internet Plan then how come they charged the amount at the 3G, which is showing in the BIll.
Hence I request to you to sort this issue.

Shirin Kumar

Airtel — Cannot get Internet

i cant get the internet connection for the last one and half weeks. i took the internet connection for one year and i cant use it for the past 2 weeks.When i call them they will tell it will be corrected after 8 hours but i cant get it. i will get the connection once in 200 times.

Airtel — disturbing me

i am getting disturbeb calls 4m [protected]. plz help me to know the details of this no

i want to know the details of this number [protected].i a gettin more missed called and when i call back there is no response they lift the phn and keep quiet this disturbing me a lot. plz help me

[protected] THIS IS THE NUMBER WHO CALL ME AND USED VERY BAD LANGUAGE . SO PLEASE SEND ME THE CALLER NAME AND ADDRESS.

Dear Sir
I working in dubai, my wife use to ur airtel company simcard, Someone from ur airtel mobile number is disturbing to my wife, she's health is very criticle position since days back. and i don't know who is this, and i dont want take any legal step like any FIR or any complaint to police so Can you please provide only the name and address of the user of this no. Please send the same to my email id
(i.e. : [protected]@gmail.com) at the earliest and co-operate to me.

The disturbing Mobile number is +91 [protected]
my wife use this number i.e. +91 [protected]

Thanking you Sir

Yours faithfully

Nazeer Bellare contact no: [protected]

AirTel — Not Returning Money

sir,
i have informed u in morning that u have dudected my 30 RS. for caller tone that u given me forcefully on mob No.[protected].
i will again remind u that i will go to consumer court on 10 oct 07 morning in this connection.

AirTel — Airtel not returning money!

contineously getting calls & sms from which is disturbing me too please avoid the same my phone no: [protected]

1)Inefficient Staff
2)Customer care Royaly disconnects the line when yo call them
3)For email complain to 121 and to Nodal officer you only get an automated reply
3)ceo email you never get any reply
4)unprofessional, unethical and inhuman exprience with AIRTEL

BOYCOT AIRTEL
there are better service providers in market

AIRTEL NOT RETURNING MONEY

AIRTEL ARE FRAUD AS THEY HAVE NOT RETURED MY BOOKING AMOUNT FOR THE LAST ONE MONTH. i will again remind u that i will go to consumer court.

FORM NO - 1941218
AKHIL NANDA
87-F, 3 JAIPURIA BUILDING,
KAMLA NAGAR

Airtel Postpaid — improper discount

my airtel no is[protected] . i have received bill through email bill no[protected] . in this bill there is improper discount in gsm and airtel calls. totalabout 595 calls done and discount is 500 so only 95 calls @ 50 p extra chages are 42.5 rs but about 100 rs extra charges are included in the bill plz clear it

name & address of mobile number [protected]

Despite the DND service activated on my mobile no., i receive the regular messages &amp;amp; calls from the airtel company regarding their offers &amp;amp; all. Even after a lot of complaints being filed for this harrasment in the customer care.the messages &amp;amp; calls are not stopping.I am getting mentally harassed by their calls &amp;amp; messages &amp;amp; coudnt find a way to stop this.

AirTel — FAILURE IN RESPONSE

Dear Sir,

Regarding disconection of airtel service since last two days for the [protected]. Still my connection is not active and at the time of incoming /and outgoing call to call this number call the msg. replied is "THIS IS NOT A VALID NUMBER". I spoken to customer care. there is no response.

Pleae do the needful.

Airtel Prepaid — inconvenience after registration

Respected sir,
with great regret i would like to state being a member of the airtel family i am greatly depressd by your customer care service. On 10 October 2010, my connection of number [protected] had been disconnected on account of not registering my number. on 11th October I deposited the airtel application form and the other necessities. they told me the line would be activated within a short period. when it was not done so i reported to 121. they also told me that the line would be activated within an hour, but it never happened. i have called twice after that but have met with only false promises. I being a senior citizen consider this harrasment as an insult, not to mention a great distreess for me and my family. this type of management is shameful from the part of airtel leading to a loss of credibillity and goodwill. i hope that you would address my grievance.

thanking you ,
Dilip kumar bhattacharyya
89/1 e selimpur road kolkata 700031
phone no. [protected]
email id- bhattacharyya.[protected]@gmail.com

I also agreed upon the complaint made above as I also receive so many sms related to the disconection of my Aiter No. after being using it for the past 3/4 years...

dear sir/m
my name is sanjay kawale.my mobile no-[protected] this is apply my id prof all reddy submit. but return me sms coming you id prof submit.can i id prof sanding email what is airtel email .please reply my e-mail [protected]@yahoo.com

im deva n my number is [protected], 14/65a mahatma gandhi st, moolathurai, illupapalayam po, sirumugai via 641302. in our area very bad network coverage, i already complain so many times, but im not satisfied, this problem is for last 6 months, , so take step step as soon as posible

AIRTEL-Prepaid Sim — Failure of working of sim

I have purchased an Airtel sim on 29/11/2010 from Kurukshetra.It is working well and good till 10/12/2010 but now there are no incoming and outgoing facility.A message comes upon a call that your documents are still need to be verified.I have performed that too and they ask me a time for 3 days.Its been a week but the sim was still not working.My no. is [protected].

I am Jitendra from agra and my no is [protected].. You people deduct my 40 rs on[protected] & 30 rs on[protected] through my balance ungenuinly.. Kindly refund it as soon as possible.. Your customer care executives dont responds me..

Hello sir i am ravi kiran from Andhrapradesh i have changed to airtel form aircel through mnp somewhat 2 years back.on December 5th of 2012 i moved to delhi but my airtel number is not working here.its not getting any signals...i have called airtel customer care too....they r not responding properly......my number is [protected]....last twodays back i have called to Airtel Andhrapradesh customer care and they told me i[censored] recharged with 42 rupees your roaming service vi get active and u can use your sim..today i have been recharged with 42...even after this my sim is not get activated

Airtel — Extra Undue Charges

Airtel has levied undue charges in the last month's billing cycle of this mobile no. [protected] which is used by me.
They have charged me a cumulative of Rs. 370 on 4th May 2011 itself on the basis of some usage of Value Added Services(VAS), the details of which have been included in the attachments(encircled with red). When asked on their customer care, they assured me that it must have been a billing error which will be rectified subsequently but no such corrections had been made in the bill.
I strongly deny any such usage of internet because my semester exams were going on from 2nd May to 6th May and I hardly used my mobile, may be for a few minutes but not for 70 continuous minutes as shown in the attached photo.

Please kindly look into the matter as soon as possible.

Regards,
Thanking You
Ishan Rohatgi

Dear Rakesh Ranga
Thanks for looking into this matter, but what have you resolved. Please be more specific.

Regards
Ishan Rohatgi