Airtel Complaints & Reviews

Sir,
On telephonic canvasing from one of Airtel agents/dealers, I have agreed to convert my prepaid connection to post paid mobile No [protected]. One rep came to my office on 08 Nov 12 and collected required application form/ID proof/address proof and a sum of Rs 300. I got an sms
stating verification of my address. One person came and verified my address on 10 nov 12. Since there was no further info I had visited three airtel custome certres in Indiranager and Ulsoor area who had expressed inability to solve my problem. On regular approach to all available complaint procedures i got an sms saying the conversion has started and will be activated within 4 hrs and I should insert the new sim at 1710 hrs on 23 Nov 12. SO FAR NOTHING HAPPENED.I was forced to approach the nodal officer on 26 Nov. Complaint No CPTP[protected] registered.Neither the nodal officer or appellete authority had solved the problem till date apart from autoreply and asking me all details again and again.My email id is [protected]@rediffmail.com

Application No 665273
Accounts Manager : MAHENDRA
Dealer : VANDANA COMMUNICATIONS
CODE ; 19766
DATE ; 08 NOV 12

dear sir
i recieved a phone call from customer care [protected] no
the representative told me that there is a scheme for ur airtel digital tv that i[censored] recharge for 6 months (i.e 1220) and u will get 3 mnths extra free with this channel package
i didnt recharged due to some problems
then i got another call on 11-12-12 three- four times
the representative ask me to recharge with an ammount of 1220 (i.e. 6 months) and i will get 3 mnths free
after this confirmation i recharged my airtel digital tv with 1220
but till date i got only 45 days extra free scheme
and the customer care didnt replying to my quary
thje representative told me that i[censored] recharged online then only u would got this scheme.... but while calling me he didnt told me recharging online.plz resolve my problem and extend my validity

From: Joydip Mallick
Sent: Thursday, December 13, 2012 3:12 PM
To: 'nasir1.[protected]@in.airtel.com'
Cc: R S Singh
Subject: Problen in AIRTEL connection

Dear sir,
With reference to the discussion had with you myself and my colleague Mr. Ravi Shankar submitted all required document for conversion prepaid to post paid connection under CUG-249 plan to your Jamshedpur base representative Mr. Subodh Basu but due to some technical fault from your end this is still pending from last one month approx.
We are in touch with your above representative on regular basis but there is no result. You are requested please look the matter and arrenge to solve the issue to enable us to avail corporate CUG plan.

Our Airtel prepaid mobile no. are as under,
Joydip Mallick / [protected]
Ravi Shankar / [protected].

Thanks & Regards,
Joydip Mallick.
TIL Limited / Tractors India Private Limited,
19, Circuit House Area
North-West , Sonari
Jamshedpur - 831011
 Tel: +[protected] / 2228853 / 6571978,
 Mobile : [protected].

I WANT TO KNOW MY NUMBER INCOMING OUTGOING DETAIL [protected] PLZZ HELIP ME YE MERI LIFE KA SAWAL HAI.PLZZZZZZZ SIR

Airtel is a network of completely useless and poorest service providers. A common man wont be able to deal with their charges which they charge for the unselected services and undialed numbers . I m actually fed up o[censored]sing the same whether it is landline or prepaid mobile. I have been trying to talk to talk their their customer executive but they are disconnecting the phone again and again without responding to my queries.
My number is [protected]

Dear SIr, My name is M.L. Rathi. I m using a airtel number [protected] since 2002. This number registered as my son's name MITESH RATHI. Now i need to change the registered name means Ownership details. Address will be same but the name instead of MITESH RATHI it should be MANAK LAL RATHI.
I went to airtel office from last 1 months but they refuse to do what i want.. Every time they said that TRAI stop these kind of services right now. But from Reliance & Vodaphone do the same thing (name change) only in 10 days.
Can u help me about this problem. if yes then please suggest me what i have to do now on my e-mail id :- [protected]@yahoo.com

Thanks
M.L. Rathi
[protected]
B-4, Bhagirath Colony
Chomu House
C-Scheme
Jaipur - 302001

i was an airtel broadband customer in early 2012. due to pathetic service, i cancelled my connection and opted for ACT broadband. initially, the airtel people didnt bother, but now that they are losing market share, they keep calling 2 to 3 times daily and keep asking me if i want to re-activate their connection. they call from a number that starts from +91 140926.... Each and every time i have clearly told them that i dont want their broadband connection ever again, but the calls keep coming. Now, i'm getting a call from a lady from the number[protected], who is harassing me telling that i have already asked for the connection to be activated and that an agent is going to come to my house to activate the connection. I'm clearly telling her that i have not told anyone to activate it, but she's yelling at me. i cant take this harassment anymore, and i want these people to be punished immediately!

IAM SEETHAPATHY RAYA,[protected] RECEIVED A MESSAGE AA-IMALRT, SUB FSHER SMS SERVICE WOULD BE RENEWED IN 2 DAYS. YOU WILL BE CHARGED Rs. 7/ WEEK TOWARDS THE RENEWAL. IT IS NOT GETTING DE ACTIVATED. GETTING RENEWED EVERY WEEK.

ANOTHER SAME LIKE THIS FROM AT-AIRSEP FUN SHAYARI SERVICE.ON DEC 7,2012

SPICE JET:- Its the third consecutive time that the flight is delayed and we are not even informed or informed at the last minute. I had an emergency (exam to attend) and was not able to reach on time. Kindly refund for the same as i have been your customer since 7 years. My last 3 Trip Details are PI6YEB, SG-217, 14.12.12, SG 217, 18.6.12, SG 212, 1.8.12

I have called customer service on 3rd Nov 2012 to disconnect my Land Line and broad band because i relocated to UK and i have paid my final bill of 1845.10 rs in adyar the showroom rep confirmed that this will be my final payment to airtel. But on 12th dec 2012 my friend received a bill on my name and the bill amount was 613rs its a big surprise for me.. I called my neighbor conferenced the call with the Customer service rep his name is manikandan he cant understand english nor the phone number i gave more than 4 times finnaly i pissed off and asked him to transfer the call to his supervisor he denied it. He gave me a interaction id[protected] and he said i will get a call from his supervisor on my alternate number.. her argued with me that the line got disconnected after 20 days and i need to pay for it. Its not my fault that u guys have not disconnected on time and more over am not going to pay for the service which i have not used... Hence i request to stop sending me the bills and the collection sms and calls. Thanks in advance...

sir i was serving in airtel bhopal as canteen caterer for six years.since last year the services are stopped due to office closure.the administrative staff has also left and this has led to stoppage of my payments.now they are saying to go to indore office for the payments.it has been more than a year and i have been there for more than four times.i am not getting response from the office there.the scm officer is saying that we are wrong and not listening to us at all.the amount is very huge and we are facing many problems.please help and say to where to go for justice .we have all the required documents also.

[protected]
IN MONTH OF JUNE AIRTLE ON IT OWN DISCONTINUED NOP PLAN AND ON ITS OWN MIGRATED ME TO 2G INTERNET PLAN .
I RECEIVED TWO INFLATED BILLS 12TH JULY 2012 12TH AUGUST 2012 WITH NEW PLAN CHARGES AS 2169 AND 936.20. I COMPLAINED TO AIRTLE AND GOT THE 2G PLAN DISCONTINUED IMMEDIATELY.
I REQUESTED AIRTEL TO REVERSE THE 2G CHARGES OF rS 2169 AND 936.20. AIRTEL ACCEPTING ITS MISTAKE REVERSED 936 BUT IS REFUSING TO REVERSE 2169.

AIRTEL CANNOT CHARGE ME FOR A PLAN WHICH I NEVER OPTED RATHER 2G PLAN WAS FORCED UPON ME.

AIRTEL SHOULD ALSO REFUND 2169/-

THANKS
SACHHIN SAPRA
[protected]

Airtel has been sending me bills after I had sent in a request for cancellation of the line. On refusing to pay the bills for which there was no usage, they said the cancellation request number that was given to me by their own executive was invalid. They refused to accept my cancellation request and a very rude executive insisted that I pay the entire bill amount or face legal consequences.

Now they have sent a legal notice for the same to appear in court and pay twice the amount and the legal fees they have incurred!!

Has completely put me off Airtel which up until this had given me great service!

Sir,
I am an airtel user, i have get deducted my 106 rupees from my number [protected] one by one. First i lost 3 rupees from my account on 4th december, and i checked whether a plan activated on my account by dialing *121# it showed one video service activated, and i canceled it. On the next hour i lost my 50rupees, i called CC but the call didnt get connected,when i press the button to talk to the executive it says 'thank you for calling airtel' and call disconnects, and then i complained from my alternate number [protected], they told me that a plan activated from internet,that was the reason for 3rs cost, a game downloaded from nazara,that was the reason of deduction of 50Rs, i never browsed at that time from my phone, and i didnt use this phone to browse, i have using this phone only for 'whatsapp'. I did not recieved any message from nazara or airtel, they told me that it was charged for the content downloaded, and it can't be refund. Then after two days i got again deduction of 50rs.. When i tried to call CC, they again banned my CC call from my alternate number.. I want a legal reply, hope it will be solved soon.. Contact me on [protected], or [protected]

I am, Abinesh ([protected]). I have browsed through Google to know the gprs data+sms plans of airtel .

http://www.airtel.in/applications/xm/MobilePrepaidTariffTab.jsp?CIRCLE=14&CI...⇄

Got a link stating Rs.125 for mobile data+sms (Chennai region selected). Recharged through online. But got different plan activated . On asking them, they are said that airtel has activated the correct plan (125 call booster) and it is not an issue. They even failed to take this as a complaint.

They are saying it is my fault for reaching that website through Google. Am i the moderator of the airtel website to say its my fault?. At last they said they cant fix the issue. I want my money to be refunded.

Dear Sir/Madam,I had using my old number [protected] which is lost previously and after then i get it portal into postpad becuse of as told by Airetl office executive about no option to get the number if do not portal into postpaid.As of now i get portal the same number in postpaid on 30th of OCT-12 in this i am having 249 rs. paln which is having 200 MB data free internet data for the one month however airtel is billing unwanted charges which are 1400 rs. to me due to which the bill amount is increasing again and againg.The same issue still persuing in the next month to till date now the bill is 1800 rs which comes in only one day.meanwhile no body is responding properly an disconnecting the outgoing services and torchring to pay the outstanding bill by calling on daily basis.

Kindly request your help in this regards,
Shivsen Londhe,
Cell-[protected].

Sir/Madam,

I recently found my talk-time getting reduced by Rs1.50 every week and when I checked my last 5 transactions
amount was debited for VAS - .Easy Search.
As usual a poor response form "Customer Support Team".
They are disconnecting calls even before I complete my complaint.
Simply reading the scripts and they don't try to understand the problem
I really dunno, how Airtel is placing such poor technically skilled persons as executives.

When I called them they said "this service will be activated once you use internet"
I dint use internet for the past 2-3 months from that number.
They are said I used. I asked for the proof , they said they got no such.


Not only for my number, the same happened for other 2 of my friends.
This seems like Airtel by themselves are activating the Value Added Service ??.

Kindly do the necessary action upon this service being activated automatically.

My number : [protected]

Strict action to be taken on Bharti Airtel for wrong updation of my name on my number and delay in changing the same despite several reminders leading to financial loss ; inability of airtel to tell me of my billing cycle as my bill was generated just after 4 days of my port in of number , I have used more internet in the beginning as I thought that I have a month to compensate the high use in the first few days.
I got a welcome cvall on 12/10/2012 after my bill was generated to inform me of my billing cycle. I called the customer care several times and was assured my amount of bill towards excess usage would be reversed. I even received a call from airtel. They said that would reverse an amount of Rs 290 as I have paid Rs 400 towards my bill for Rs 690.81.
I strongly objected to it as I said that it was your mistake of not informing me of my billing cycle so there was extra usage as compared to the pro rata discount that they have applied for my bill from 06/10/2012 to 10/10/2012.
The next dispute with airtel is wrong information or mis information about the data usage of 3G. A customer can get data update from airtel only by two means 1. By sending sms 3G Use to 121 ot by calling 121 and speaking to a person and getting an update on the usage ,
I did both on 10/11/2012 and got an update that my 3G data used till 10/11/2012 till 8.21 am was 7256.51 MB .
I have added the usage of 10/11/2012 on the sms that I received and my total data usage was less than 8 GB .
Even a person from the appellate team of airtel Mr Randhir validated the same from his phone number [protected]. He spoke to me for more than 2 hours , I was on roaming still spoke to him as I wanted the issue to be resolved. He was not able to validate the usage claimed by Airtel even after adding the usage from midnight of 09/11/2012 as he said that the SMS that I received was showing my data usage till midnight of 09/11/2012. HE asked me to visit the Airtel Relationship Centre and validate the SMS that I was reffering to.
I validated the sms at the Vidharbha Telecom outlet of Aitrel at Akola on 29/11/2012.
Still they did not reverted on my concern.

Today when I spoke to Sujatha from the appellate team she said that the usage is of 24 hours back.
They are just trying to prove their point by hook or by crook, every new person I speak to has a different explanation.


So no one from airtel is till date able to tell me how my usage that I received from Airtel on 10/11/2012 and the data of 10/11/2012 will add upto the usage that they have charged me for.

I never expected this kind of shady practice and incompetent staff employed by airtel.
They provide woring information / update to its consumers and charge them heavily for excess use.
I feel their practice to not reflect the correct usage in the month and come out with a big unjustified bill at the end of the month and claim its correct and rightly charged .
But my concern is how will a customer come to know about his usage basis which he can plan his usage for the remaining month accordingly.

I have held airtel postpaid connection for a period of over 7 years now and have been having a good relationship so far. I converted the connection to pre-paid a couple of months back through Ascendas Airtel customer centre and it was working fine. All of a sudden, the connection got interrupted saying I have not submitted the documents which I already have. When I checked with customer center, they said they cannot/will not do anything to help with this issue. I had same issues with the same guys when I tried to change the address for my connection last time. I am sick of going through escalation process everytime I want to change anything with the connection.

My phone number is [protected]

Please give me the direct address and I will send across the ID and address proofs as I DO NOT TRUST your customer service center to deliver it properly to you

From last 32hrs Airtel Internet is not working on my Sony Xperia Mini pro sk17i phone. Called customer service center for help and providing the solution. But call center representative said he will transfer the call to higher officials and disconnected the call. I tried again calling but after keeping the call on hold for sometime they disconnected the call again. This is very frustrating as we are consumer and we cannot find resolution on urgent basis.