Airtel Complaints & Reviews

I am Elamaran and I have availed an Airtel 3G Datacard, number [protected], before 4 months. I have opted for the new Rs.950 plan, where they said I will receive speeds upto 7.2Mbps till 5GB and after that, god knows what. First month, everything is fine and second month, the 5GB data usage got over and I called the toll free number[protected], and requested to top up 1GB Smartbytes pack that costs Rs.300. The executive who spoke to me said that I will receive confirmation message within 4 hours and the pack will take a maximum of 48 hours to be activated. But, my need for the extra usage passed out next day, and the pack was never activated, nor did I received any message regarding.And after 15 days I needed high speed Internet and all of a sudden they blocked my account, I called them again. When I asked the what-abouts of the previous request, I got shocked by the answer. He said that I have used up that 1GB SmartBytes pack and the same has been added to my bill. Since the whole amount crossed the available credit limit, they have blocked my account. I had the previous month's bill pending, which is the month when I raised the 1GB data request, and altogether the bill was Rs.2600/-. After a long argument, he elevated the call to the floor manager, who said I must pay Rs.2300 and he can waive off that Rs.300 only after that. I asked for the Nodal Officer's contact number and email address, to raise the complaint. He gave a mail ID that is "nodalofficer.[protected]@airtel.in". I sent the complaint to that mail ID for about 4 times, but not even a single message was delivered. It came back with a message that airtel.in takes too long to respond. However I had no time to deal with these stupid issues and I carried on my work after paying the bill of Rs.2300. This month, on 29.12.2012, I requested again for a smartbyte for Rs.450 for 2GB, from the list of packs told by the executive. I even received a message promising that my request will be done by 30th December. Bu I haven't received any message nor my Data speed increased. When I called the toll free number again, and asked for the actual email address of the Nodal authority. She ased me to wait on the line and disconnected the call. Again I called, and the executive who spoke was so rude in her tone and said that the pack was not Rs.450 but Rs.475, and she cannot give me the name of the executive who spoke to me earlier and when I asked for the Nodal Officer's email address, she gave me the same email address which is not working. When I said that it is not working, she told me to replace "nodalofficer" in that ID with appellate and send it again.

Overall, the executives of airtel are not aware of the exact prices and tariffs, there is no use of service requests, and there is a magical person called Nodal Officer, existing only in words. If anybody knows what can be done with this issue, please guide me. My Email ID is [protected]@ymail.com and elamaran.[protected]@gmail.com.

If the authorities of Airtel ever come across this complaint, I am more than ready to answer their arguments if they have any and also, I have decided not to pay the bill until I get any answers for these issues.

Please be aware of the Airtel network, since whatever the intensity of the issue is, you have to deal it only with the executives who are unaware of what must be done to resolve. And any complaints on them too have to be made with them only. Funny though!

Today 31.12.12, I received a missed call from +92 [protected]. Later, I came to know, the +92 series is from Pakistan. I don't have any friends / relations from pakistan, so I don't know, how does they got my no. and reasons are unaware.

Please look into the matter
Prasad

Hi,

Last month my number [protected] was ported out from Idea to Airtel. It took around 5-7 days for the MNP process and the issue was from Airtel Side as they have tied an incorrect application number to it.

But kudos the Airtel team , at last they realized that the problem was from their side and anyhow fixed the issue.

This is not the end of the story…..

From last Friday (28/12/2012) the service of the number has been stopped. I contacted the vendor ( Libra communication Pune) and they told me the SIM is in PD state. It has been 3 days , they not able to provide any satisfactory resolution. This is my only contact number and the disconnection made me stand in an’ No Man Land’.

We have been using airtel Broadband connection for almost a year. and the fixed line number is [protected], account number : [protected]. we have shifted to a new address and placed a request to transfer the line to the new address on Nov 6th 2012. From that day onwards we get almost 10 calls per day and the first time they said
1)the landline number will change and we agreed for that and they chaged the number and they call several times to confirm the change.

2)Then again after few days they called and infomred that the Plan will change and downgraded the plan to a different one, and again repeated calls to confirm the change of plan.

Then there was no response and one fine day there was a call from a technician and he said he wanted to have a look at the place. We gave him the address and he reached the address but then he said that he didn't bring any tools and that he wanted to see the location and said he will come the next day and after that he didn't turn up.

After all this again I called after a month and was informed by the customer support agent that the techinician has updated that the connection cannot be set up in the new address,Which we were not informed at all. So i called and requested for the diconnection of the line. but they informed that there is an outstanding amount and they cannot take the cancellation request. We have not used the connection for more than a month and how come they expect this from us when we have not got any good service and response from Airtel. This is not genuine also. I have so many request numbers. Not sure which one to call and track... this is very very ridiculous and gives us so much of stress and they treat us like some beggars..... we are paying them so much and the response they give is terrible and not sure what step to take next. Atleast if they cancel our connection we can move on to take further steps. But instead they keep calling and it disturbs our work and if we don't pick their call when we are in some other work they just update that there is no response from us and close the request without any action.

The below are the request numbers
[protected]th Nov
[protected]th Nov
[protected]th Dec
[protected]th Dec
[protected]th Dec

Kindly help us get a solution for this ongoing issue.

Please contact at us at [protected]/[protected]

Hi,

So I bought the Airtel 3G Dongle and got the number [protected]. The dongle works fine for now, but try connecting it to a Lava W150 router and it doesn't work. So i tried reading online and did some changes on the admin page for the router by giving its APN and dial number. Still the router is not able to connect to the network using the dongle. So finally i called into the customer care at [protected] - got to the agent and to my astonishment. Everytime i got the agent they didnt understand what i was saying. :((( Cant we have agents who understand english support customers who choose english on the IVR ???? All i need to know is what do i do to make that dongle work through the wireless router. Is there a document? A link? Its sold on the airtel website!!!!

Thanks

i want my airtel prepaid number call details of december month . my number is [protected] . my email id [protected]@gmail.com . plz send me detais on my email address .

Dear sir/madam

This is with regard to the 3G USB network connection.(prepaid 3g usb sim no :[protected])
I have registered the complaint for the slow network speed, which is not addressed properly and resolved.
Nowadays Airtel Customer Services are getting worse.
I need this issue get solved.
This is the first complaint ref :RMOPC[protected]
I dont get any reference no for the complaint i gave on the next day.
Here they shows their poor response.
I need the immediate action on this.

my contact no is [protected]

Regards
Vijay Anand.P

i have made a money transfer through my debit card of IDBI bank but transaction not compled. i have made another transaction though my ICICI bank credit card that also indicates me that your transaction declained . kIndly help me to do the transactions successful. thanking you ,

Dear Sir....it's an apology that I am not writing in a formal way but please do consider for the sake of the public desire....the students body are going to break down airtel towers under one condion....if airtel. cannot provide fast data connection speed over this region I.e The Mao areas by next year...Sir. just imagine. The Airtel data connection speed around The Mao region is just from 0 to 5 to 10kbps maximum from the time of installation till today ..sir...just imagine ...Please help the public as a whole to have a more convenient Life....

To,
The nodal officer,
Airtel, Noida
Dear sir / Madam,
Sub :- Activation of 3G airtel data card IMEI [protected] & sim no.[protected]

This is to bring to your kind notice that one person sent by Ms. Priyanka from airtel noida/ came to my office on 22.12.2012 and offered me airtel 3g connection. On that day I paid him rs.1200.00 cash having receipt no. MT 541 dated 22-12-12 and took the connection and I have been promised that I will get activation in 48 hrs. but till now I did not get activated my data card. As before I have sent 3 to 4 times email to your supreme authority, but there was no action taken till date.
The matter is most urgent. Either you activate the data card or return my money within 24 hours.

Regards,


Arun Bhardwaj
EDP Manager – Bhardwaj Hospital
[protected]

i have eight airtel corporate numbers [protected],82,85,86,87,88 and [protected],[protected] now i want to diconect three numbers [protected],88 and [protected] and please start outgoing other five numbers for any inqure contact me at [protected]

Hi,
I am a postpaid customer of Airtel. I had Vodafone Post paid but my faith on Airtel forced me to take Airtel. I took Airtel Prepaid connection. One day I got a Call from some near by Airtel office. They lady on the phone :
" Sir your number has been chosen for Post paid services. We are offering very good offers. Here are the offer details :
1. Rs.300 deposit will be refunded as deduction of Rs 100 per month for next 3 months from you billed amount.
2. You Roaming is free and many other things.
3. A representative will go to collect all the documents."

This was the discussion, I replied positively for Airtel Postpaid plan. A representative came and collected my Documents.
But when my first bill came, there was no adjustment for deposit. I called Customer Care and then I got to know that Roaming free plan was also bluff. I thought of cancelling but thought o[censored]sing and experiencing it for few months. But due to Postpaid i started using it more and my billed amount keep growing. Today I decided to cancel it.

And then experienced the worst Airtel representatives.
I went in the morning (Approx. 11 AM) to my Near by Airtel office Bannargatta Road near jayadeva flyover Bangalore. A representative told me that Application is down and will be up in another 3-4 hours. I asked for some contact number where I can confirm for their Application. But they denied to give me any contact number. Any way I revisited Airtel office at 5 PM. And I got the same surprise. Same representative repeated the same words again. I got frustrated. I asked for the Manager. I met Mr. Vijay. I put my concern. He checked and said that the Application is slow, but still we can do the processing. I collected the form and I was told again that you have to wait for 2 to 2.5 hours. due to long queue.
I left the office and came back.
Here is my concern:
1. If I am Airtel Postpaid customer, then why so many formality to change it to Prepaid?
2. For new connection you people come to collect all the document and talk politely, and entirely different when I want to change from postpaid to prepaid.
3. And why you people lie when selling new connection.

I sincerely want PEACE OF MIND TV in airtel digital tv very fast.
My ID.No:- [protected] i have tried many times but i think today is my TIME.

I have made more than 15-20 calls for re-installation, but it seems that after selling the DTH tv, nobody is bothered about after sales service.

Every time I call, I was given a new request no, executive simply apologies for delay and a new nonsense commitment and time was given.

most of the time call was disconnected. They do not have any proper system of customer complain. Operators are not transferring the line to seniors or to escalate the issue. Through mail also, only auto reply used to come.

Their licence should be cancelled.

Manoj

[protected]

Dear Sir,
I paid bill on 5.12.2012 against last date of 9th December 2012 Rs 604 through bank e transfer. Airtel followed me many days but details provided over phone but no solution. From 18th December all transaction details provided but no solution. Almost every day I have been responding but no solution provided. My service disconnected midnight 27th Dec 2012. I was in Delhi and visited airtel head office on 28th Dec 2012, the senior officer did not come down but assured over intercom that service would be restored within 15 minutes but nothing happened. As he indicated I sent him mail at [protected]@in.airtel.com. Also to 121 but nothing happened. I also provided the scanned copy of the receipt of the bill but company is asking details again without addressing the maim issue. Even today I have again provided scan copy of the bill. This problem is occurring from the last four months but reconcilliation used to happen in the last week of every month. But this time my service has been disconnected despite I have paid. I request you kindly look into this complaint and help to resolve.
regards
hsgill
[protected].

Hi,

I have a post paid connection for the mobile number [protected], I was having a due of the amount Rs. 3000 change, I have got a call from mobile no. [protected] the customer care executive for the payment of the amount, so I have asked about some wavier for the payment of the bill if possible the executive girl told me that need to pay 2500 Rs. if you paid it by today. I have paid the amount and called her and told her for the cancelation of the number, but after one weak I have got a call for the payment of the remaining amount for which i have told them the telephone conversation and even i have given a mail for the nodal office they have told me that I will get a call with in 3 working days it is almost 1 weak I have not got any call and anything form the AIRTEL. I have the receipt of the amount paid by me, please could you look into this issue and get back to me on [protected].

Hello sir
We are getting some abusing calls and sms from airtel no of delhi circul no are following
[protected]
[protected]
when i called back they didnt pick the call..
i had tried with other no also but they just aftr hearing voice disconect the call.
please look aftrr this aa soon as possible.
for any info please send me mail on
[protected]@yahoo.com
Hope action will be taken soon.
Thank you

Sir, I have recharged my airtel number [protected] and [protected] with 3G pack of Rs.9 today and i have also got the message that the recharge was successful and also i can see that my 3G pack is recharged but the problem is that when i go to use it my main account balance gets deducted. I have informed the customer care executive and also talked with their senior executive but neither of them could resolve the problem. they asked me about the access point i use, and i said that i use 'airtelgprs.com' which is the appropriate one. they have registered the complaint but didn't send me the complaint registration number. i said them that the pack is valid for one day and am i to lose the pack, they said that they can't do anything and the money cannot be refunded in any case. Actually within four hours of recharge of Rs.9 a sms comes that "Your blackberry services has been deactivated" and after that only the internet pack can be used. I have been doing this recharge since some days and everytime the same message comes irrespective of the phone being use i.e Android, Symbian, Blackberry etc. but when i say this to the customer care executive, they simply laughed and said that this message only come to the blackberry users. Please solve this problem. help me to get my money back with compensation.

My number is [protected]. I am an Airtel prepaid customer in Karnataka (Complaint no.PR[protected]
I submitted the required documents (Ack No.KKA490223), I'm still unable to make
outgoing calls or send messages, though I can receive calls.

I have called customer care several times and have also visited the
airtel customer relationship center nearly 4 times . They all have
the same answer that the issue will be fixed in 24 hours.
If I call to 121 they say that there was a technical issue in airtel,
now everything is fine, But i am facing same problem.
Again if I call to 121 no one will response and the call will be ended automatically.

DEAR SIR,
ON 17.12.2012 I HAD RECHARGE MY AIRTEL-DTH AMOUNT FOR RS.1720.00

THROUGH PAYTM.COM BY ICICI BANK CREDIT CARD.AND I CHECH THAT AS ABOVE AMOUNT

WAS DEBITED IN MY CREDIT CARD STATEMENT.AT THE SAME TIME MY RECHAGE AMOUNT

WAS NOT CREDITED IN MY DTH A/C. I COMPLAINT TO AIRTEL OFFICE REGARDING THIS

MATTER THEY TOLD ME THAT AMOUNT WAS NOT COME TO OUR A/C.PLEASE CONTACT

paytm.com.
MY AIRTEL DTH I.D NO.[protected] & MY ICICI BANK CREDIT CARD TRANSACTION

I.D NO.IS 647689 , TRANSACTION AMOUNT RS.1720.00 DATE ; 17.12.2012.

PLEASE VERYFY MY TRANSACTION AND REFUND THE SAME TO MY CREDIT CARD A/C

THANKING YOU