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Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 23%
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43162
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

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Toll-free:
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2847

Phone:
Phone:
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4192
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1758
+91 11 4266 6500  [Head Office]
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1870
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950
+91 11 4666 6100  [Head Office]
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1048
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744

Additional info
Customer satisfaction rating
23%
Complaints
43162
Pending
4263
Resolved
8740
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Airtel related photos (7976)

Airtel Complaints & Reviews

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 balamurugan
sir,
i had bought Airtel card [protected] prepaid card and had activated one week internet with GPRS..ait worked fine for 4 days...on 5th day it did not work ...and i called customer care and had done a register and they told after 7th day the amount for that day will be credited back to my account and till today it was not credited ...now i tried to call customer care 121 ...i am unable to call them...it gives mess that "type ur complaint and sent it to 121...i had sent mess for more that 20 to 30 times...no reply or no calls...

airtel people are cheat...they had cheated me and took my money from my prepaid account ...please take some severe action against them...

worst service provider...i hate their false commitments...
if they have guts the airtel higher officer should call to my no and speak to me reg this issue...

are they ready to face me...

regards,
balamurugan
[protected]
Hi,
i am using airtel prepaid number [protected] it has mobile office activated for almost eight months till now but in the march 2008 on 7'th march midnight when i was sleeping somebody hacked made calls to an international number [protected] due to that i lost rs.500 on 7'th march as from my call recorder it showed that call was made at 3:30 am at that time i was sleeping how i can make calls at that time and i have nobody their to call, again on 8'th night i recharged with top-up of rs.222 i lost that amount too when i called and visited customercare that i am the person who made these call how cud i make call at that time they were not supportive nor trying to understand where the problem was airtel has the most pathetic, ridiculous and very bad service provider in india i think (TRAI) telecom regulatory authority of india should ban airtel.

With regards,
junaid kamran
[protected]
sir,
i had bought Airtel card [protected] prepaid card and had activated one Month internet with GPRS..ait worked fine for 1 days...on 2nd day it did not work ...and i called customer care and had done a register(My complain No.[protected] and they told after 24 hour ...now i tried to call customer care 121 ...i am unable to call them...it gives mess that "type ur complaint and sent it to 121...i had sent mess for more that 20 to 30 times...no reply or no calls...

airtel people are cheat...they had cheated me and took my money from my prepaid account ...please take some severe action against them...

worst service provider...i hate their false commitments...
if they have guts the airtel higher officer should call to my no and speak to me reg this issue...

are they ready to face me...
Airtel Prepaid Complaints - Mobile office Activated but is not working (After one Month working).
View all Airtel Prepaid complaints
Airtel Prepaid

Balamurugan Send email on Aug 15, 2008


Mobile office Activated but is not working
sir,
i had bought Airtel Prepaid No. [protected] with Photo Copy (I.D. & Photo Proof) From Recharge House Sutanpur on 10 May 2011 and had activated by Airtel at same day ..ait worked fine for 30 days...on 31st day it did not work ...and i called customer care and had done a register and they told that this No. ([protected]) was not activated till 11 June 2011. ...now i tried to call customer care 121 ...i am unable to call them...it gives that same word.

airtel people are cheat...they had cheated me and want to mentally disturb ...please take some severe action against them...

worst service provider...i hate their false commitments...
if they have guts the airtel higher officer should call to my no and speak to me reg this issue...

are they ready to face me...

regards,
Savitri
[protected]

Vill-Gedaura,
Post-Motiganj,
Dist-Sultanpur,
U.P.
Pin-228125
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    Airtel Prepaid — loss of sim card

     vijay raghunath ghanekar
    dear sir

    I am having a prepaid conection no [protected] during my jurney on date 14 8 2008 i lost my mobile...
    Complaint comments  Comments  (21)

     Kapil
    Hi !

    To update you and to my surprise the DNS servers at Airtel are a Security Havoc for all o[censored]s, using them.They suffer with the 2008 DNS Bug of the Interent...The very basic flaw in the DNS servers that makes our Internet connection vulnerable.

    Search and I have found out...Doxpro Research report says it all...Please tell us where to report it online.

    DNS Servers are:
    202.56.215.54
    202.56.215.55
    ==============================

    Your name server, at 202.56.215.76, appears vulnerable to DNS Cache Poisoning.

    All requests came from the following source port: 53541

    Due to events outside our control, details of the vulnerability have been leaked. Please consider using a safe DNS server, such as OpenDNS. Note: Comcast users should not worry.
    [protected][protected][protected]-----
    Requests seen for a43ac0522cfa.doxdns5.com:
    202.56.215.76:53541 TXID=2425
    202.56.215.76:53541 TXID=44468
    202.56.215.76:53541 TXID=44557
    202.56.215.76:53541 TXID=11332
    202.56.215.76:53541 TXID=29607
    ============================

    So, consider either telling Airtel to Patch up and correct it, otherwise there are sooner or later going to be lotta phishing scams.

    Take Care...,
    Kapil @ Delhi
    airtel engnear are no don their job properly
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       gagan deep
      i get a new add on connection on 8/08/2008 that sim was not supported any nokia hand set, i make a complaint at show room of airtel they said me that i have to paid 190/- Rs for that new sim that amount will be adjusted in invoice i agreed on that this was done on 11/08/2008, but till now i did not get new sim to avail the services of airtel,

      because of bad service i am fed up from airtel service,

      if you help me to get rid of this tension & bad service then i am very thank ful to you.

      thanks

      Gagan

      [protected]
      Dear Sir
      I Have Useing airtel prepaid card.from 2 year.i have geting Problem abut your network.eg.network busy, call can not complit, network error, conjenction.pease solve this proleme.
      At/Post-karjat, Dist-A.nagar(Karjat)

      BHARATI AIRTEL — bad service

      sir,
      i purchased an Airtel Sim No. [protected] fom Regs. Airtel Counter presenting passport size photo alongwith photocopy of EPIC Card as proof of Address & Identity clearly ; a couple of months back I was sent sms repeatedly to submit photo & EPIC Card again for verification, which I submitted instantly at the local Authorised Airtel Shop. On 3 / 01 / 11 my Airtel connection was temporarily disconnected, I face great financial loss due to this trouble.
      Please take necessary action under intimation to me.
      Yours truly,

      Suvhrojit Sarkar
      Email : [protected]@gmail.com
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        Airtel Broadband — excess bill amount

         fareeth
        Dear Sir,

        i got my net connection on 6th month. they promised only 500as registration fee and gave me the...
        Complaint comments  Comments  (1)

        Airtel Postpaid — ECS Cancellation

         Riji W R
        I am very unhappy with yor customer service, as i have my complaint, which have been registered on 31st march 2008 and i got...
        Complaint comments  Comments  (2)

         Ashwani kumar Gupta
        Dear sir,

        I really had a very bad experience with Airtel in the past few days. I have two mobile No. of Airtel one is [protected] this is 8 year old and second is [protected] this is a new connection taken as on 31st July 2008 by depositing Rs. 500/- vide receipt No. 23412. Both the connection are in my name Ashwani Kumar Gupta with same billing address WZ-1768, First Floor, Multani Mohalla, Rani Bagh, Delhi-110034. This complaint is related to my new No.[protected] and my complaint is that Airtel closed my outgoing call at 4th time due to negative address verification. In this relation I had registered many complaints at customer care center on 6th Aug., 8th Aug., 11th Aug and finally as on today 13th August 2008 and inform to customer care executives of Airtel that nobody come at my billing address. Every time when I registered my complaints my outgoing reopened by their executive with the commitment that someone will come to my billing address for address verification within 48 hours, but every time nobody come at my billing address and every time without verification my outgoing is blocked by Airtel due to negative verification, and at present my outgoing is blocked..

        Sir, I want to know, how is it possible that my address verification can be negative while nobody come to my address from airtel address verification. Now they says please resubmit your documents otherwise your number will be permanently disconnected. It is not possible for me because I am a handicapped man and can not walk properly. Now, I want to file a case against Airtel for the above issue, please give your valuable suggestion for the same. I hope you will take immediate action and provide me a proper justice.

        Thanking you,
        With regards
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           BibinChand
          I dont receive the bill for the month of Jul 08. The Bill Guide does not open to me. don't know why it's happens...

          pl solve my complain at the earliest for my payment at the earliest pl..


          due to this problem i came late to my payment so you are hereby requested to fwd the same in my mail ID that is,

          [protected]@rediffmail.com
          Please supply details of calls for the last two months / bills.

          Mob. No. [protected]
          Mob. No. [protected]
          Mob. No. [protected]
          Please supply details of calls for the last two months / bills.

          Mob. No. [protected]
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             Pakeeruraju Podugu
            Hello,
            I, Pakeeruraju Podugu am a customer of Airtel since long time and pretty satisfied with the services.But recently one issue frustrated me very much.
            The number i am using is [protected] and was under Rs 999 plan for one year. It was supposed to get exhausted by the 16th of July, 2008.
            I was unaware of the fact that it gets renewd automatically without our consent. I was actually waiting for the services to get disconnected so that I can actually migrate from a post-paid plan to a pre-paid plan as we are planning to relocate to Bangalore in another couple of months. So I have spoken to many of your customer care representatives regarding this matter for which I was not given any proper solution wether I would get the waiver or not.
            Finally as I wanted to migrate to a pre-paid plan, I was adviced that I should clear up all my billed and unbilled amounts of Rs2170 which were made on 08/05/2008 and then claim for the waiver of Rs999 + Taxes through an SR number which was given to me (SR number[protected] by calling to the customer care. I am now in a pre-paid plan.
            Now the problem is when I am trying to contact your customer care, they are unable to solve my query as it is a post paid issue.

            So, I would like your team to kindly look into this issue as the amount I have paid is not small and please send the cheque of Rs 999 + taxes to the mailing address stated below as I still believe that Airtel services are the best.

            My Details are as follows :

            Name : Pakeeruraju Podugu
            Number : [protected]
            SR Number : 17697005
            Address to which the cheque should be sent :
            Mr Pakeeruraju Podugu,
            B-3, L.I.C Apartments,
            H.B Colony Road,
            Visakhapatnam,
            Andhra Pradesh - 530 022
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              Airtel Postpaid — e billing

               sankepally laxmi reddy
              good afternoon sir,

              number of times i have requested for detail bill to my mail id. so please send...
              Complaint comments  Comments  (10)

              Airtel / Mobile — cancel of caller tune.

               R.GOPINATH
              my mobile number :[protected]. so please cut the caller tune from my mobile because it will expired on 13/08/2008. so please...
              Complaint comments  Comments  (33)

              Airtel Prepaid SIM — Re-Issue a sim

               Alok Verma
              Dear Sir/Mam,

              I am the one of your reliable customers of your network/Service Provider.I am having a prepaid...
              Complaint comments  Comments  (2)

              Airtel Broadband — slow speed downloading

               vpmalhotra
              I am allotted 128 kbps speed on my broadmand connection but speed of downloading is very slow. It takes two to three minuts...
              Complaint comments  Comments  (11)

              Airtel Prepaid — poor service/ cheeting

               navneet
              i got the message from airtel, that RC222 and get A2A STD worth 333.
              i opted for that on 23rd july, after recharge...
              Complaint comments  Comments  (45)

              Airtel — i have lost my mobile with sim card

               Santosh Kisan uttekar
              sir/mam
              i user of phone no.[protected] my name is Mr.Santosh Uttekar
              working in Spectra Motors Ltd has lost my...
              Complaint comments  Comments  (53)

               P.Thomas Geeverghese
              i downloaded the free software available with airtel called SMS2. It wasn't user-friendly and was causing lot of disturbances and troubles. So i decided to uninstall it from my phone. I uninstalled it though application manager. After i uninstalled it also deleted my text message reader/editor. I could no longer open or read any of my sms.

              I had to format the phone to get my text message reader/editor fixed. I advice everyone not to try out this stupid software and corrupt your phonesoftware
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                 anil babu
                my handset is not updated and i am unable to get the airtel live settings, it is sending me '0 ok' when i send eor settings so please update it to MOTOROLA W270 cell no"[protected]"
                I have applied on[protected] for replace of my name inplace of my wife's name in the existing Air tel bill ([protected]). But that is not done till today. The reason of this change is that I will get the re-imbursement monthly from my working company, Indian Oil Corporation. Previously I was at Faridabad Office. I joined here on[protected].
                Please justify, and convey if any.

                D N Sarma
                I O C, Guwahati refinery
                I have applied in the month of July'08 for changing of the name only in the billing address, producing photo ID proof, address proof document and together with payment of balance amount of billing charge in the name of previous holder. The previous holder is my wife (Dipali Devi), now I want the name of my wife should be replaced by myself. The reason is that I can reimburse that amount at my office.But till this day that is not done.Already I applied twice one through agent, other by myself. Hope, you will do the best.

                Thanks,
                With regards
                Dwijendra Nath Sarma
                Narangi, Chandrapur Road
                Natun Nagar, Near ASEB Sub Station
                Cellular No. [protected]
                Land Line :[protected]
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                  Airtel Landline — WANT BILL MONTH OF APRIL,MAY AT MY E MAIL ADD.

                   VIKRAM KAPOOR
                  DSIR

                  YOUR CUSTOMER CARE NO IS NOT CONACTED. PLZ SEND MY BILL OF APRIL AND MAY AT MY ID.EXPRESS AND...
                  Complaint comments  Comments  (30)

                   SHEETAL KUMAR
                  my mobile no is [protected], on 3rd of august, i have received message that airtel live has been activated on your mobile free of cost. again in few minutes i have received message from 64611030 on 3rd august 11.50 am stating that thanks for using subs service on airtel wap . you have been charged rs. 30. similarly amount has been debited rs. 10 earlier and rs. 15/- on my another mobile no.[protected]. immediately within few mintues i have lodged three complaints for all these three debits.vide comp no.[protected], [protected] & [protected] . they have promised to solve the problem before 7th aug 11 am. i have followed regularly but the compliant was not solved at all and till time i am guessing like this how much amount would have debite to my and others account. everytime i call up some new call centre executive comes and i have repeate the whole story and they assure to revert back with solution. but they failed on each ocassion to solve the issue within given time and none of the above amount is credited back to my accounts
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                     sushanth
                    dear sir,

                    my num is [protected], its a postpaid connection.

                    the worst mobile service is airtel,
                    coz, i paid my airtel bill, about 5300Rs, but still they have not activated my connection form past 1 month, and now if i call to costomer care they are tell me that still i have to pay 7000Rs, with out using my mobile, and they are not giving correct responce to the costomer. plz all the airtel users be aware of it. they are cheating the costomers. with out using the mobile we have to pay only rental for them with out using there service. i am using this connection from past 3 yrs .plz give me the solution for this.

                    regards,
                    sushanth

                    Airtel Postpaid — Fraud & cheating!

                    i have disconnected my connection due to relocation.
                    i have given application since september so many time.
                    and cleared my all bill also at that time.
                    but now since two months you are sending me bill
                    and saying that its not closed yet....
                    when i tried to contact nearer aritel customer care your executive said they have forwarded query.
                    when i got the mail from airtel then i replied that you can contact me if you want to clarify...
                    then they said give us airtel number now how can i get airtel number.
                    how it is possible...
                    even if i am trying to send you request from my airtel portal, then also again its giving an error.
                    so, if you want to clarify then you can contact me...
                    even i there wasnt any complaint from my side during usage of it but now they are cheating us..
                    don't you have any sense for genuine customer.....

                    please please please beware of them.........
                    i am using cug scheme under kovai medical center and hospital.
                    i have conveyed message through the representatives of airtel in connection with the free minutes of other mobiles i.e., 200 minutes is the fixed for that scheme but for me only 100 minutes. pls kindly take necessary action and do the needful

                    thanking you

                    Airtel POST PAID fraud — Cheating Customers

                    Hi everyone,

                    I'm Sri from Hyderabad. I've been an Airtel Mobile customer from last 5 years. I do have Airtel Landline, Broadband and DTH services from last 2 years or so. I want to highlight one of AIRTEL's FRAUD behavior which they started recently.

                    I've been paying the yearly rental for my brother's post-paid number[protected] from last 2 years as he left to USA. The number got disabled in July 2009 and when I asked for the activation, Airtel people asked me to submit my brother's documents (which I cannot). They also mentioned that the SAME number will be released in October 2009 and then I CAN TAKE IT AS A NEW CONNECTION. At last in December 2009 the[protected] was released and I applied for new connection on my name with all the required documents. I paid around 1700 rupees for it:

                    BALANCE CLEARANCE: 300
                    SECURITY DEPOSIT: 500
                    YEARLY RENTAL PLAN: 899

                    My[protected] number got activated on December 27th 2009 and used it for 2 to 3 days. around the same time I got a call (ONLY ONCE) from Airtel asking for my available time at home for address verification. I gave the timing as 'after 5pm on weekdays' or 'anytime on weekends'. There the story ends and on Jan 29th 2010 (after the PAY-BY-DATE) I received the one month bill. I went to pay the bill (ALONG WITH THE LATE FEE) and was left to shock after knowing that my NEW NUMBER IS PERMANENTLY DISCONNECTED for VERIFICATION FAILURE.. God - Save me!

                    They argued with me saying that they called me 3 to 4 times and as i was not willing to verify the address, they have canceled the connection. They cited my "AVAILABILITY TIME" as the reason of CLOSURE. Even after so much of humiliation, I've controlled myself and just for the sake of RETAINING my BROTHER's FANCY NUMBER - I've agreed to re-submit my documents.

                    When I went to re-submit the same documents again 2 days later (March 2nd 2010), I was speechless with their argument. THEY ARE ASKING ME TO PAY THE DEPOSIT+RENTAL (1400) again.. Tried to fight with them over their suspicious behavior and have given up after some time.

                    I'm anyways planning to MOVE THIS ISSUE TO CONSUMER COURT NEXT WEEK... will keep updated.

                    Questions:

                    1. Do we need to stay back at home all the time for verifying the address?
                    2. Airtel has the same address on my LANDLINE - DTH - PREPAID - BROADBAND connections with same name and mobile number. How can they not check the current records for verification??
                    3. Why do i need to pay the DEPOSIT + RENT again when i'm taking on the same name/documents?
                    This is just ridiculous. I've been a victim of same issue. I will join you for consumer court petition. Please send me your current mobile number. WE SHOULD NOT LEAVE THESE JERKS who want more money without any service. Just for using 2 to 3 days - how can we pay the whole amount again??

                    It's their fault to not verify the customer's address on their available timings.. how can they miss-use OUR MONEY... ?? Come, we will fight
                    dfsfsdfsd
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