Airtel Complaints & Reviews

AIRTEL CUSTOMER CARE - A FAKE CALL CENTER TO JUST MAKE MONEY
Whenever you call Airtel customer care, On the daily basis, the response from AIRTEL customer care reprensentative
is "SYSTEM UNDER UPGRADATION... CALL AFTER 4 HOURS"
When you call after 4 hours, they repeat the same liners.
When you ask them for to transfer call to senior department, they just put your
call on long hold and later says "All seniors are busy...."
They are also not ready to provide Call interaction id and refuse to register
the complaint (so no complaint number)

I was having issue in my generated bill and 3G internet connection, for which i
am regularly calling paid AIRTEL customer care number [protected] since last
many days but perhaps getting NO RESOLUTION.

If we call toll free number 198, call land up in gujarat from noida.. They used
to say "We are helpless.. , call paid airtel customer care number [protected]"
I tried reaching Bhawna (NCR airtel head) also, but she is also unavailable..
Her number is on IVR which doesn't let you to talk to her without complaint /
reference number.

I have already spent a lot of amount and time in calling AIRTEL customer care.

Even raising issue to [protected]@in.airtel.com, seems to be helpless.

It seems AIRTEL cusotmer care support, is just making money out of their call
center from customers like any FAKE CALL CENTRES.
Please look into issue with utmost priority and provide resolution.

HIGHLY DISSATISFIED WITH THE KIND OF SERVICE PROVIDED BY THE AIRTEL CUSTOMER CARE.

provider.

SIR,

MY NAME IS VEDA SRINIVAS, I AM USING AIRTEL PREPAID [protected]. ON[protected] RS.50/- WAS DEBITED FROM MY BALANCE WITH OUT TAKING ANY ACTION BY ME.

SO PLEASE TAKE ACTION AND CREDIT RS.50/- TO MY BALANCE([protected]) AT AN EARLY DATE.

MY MAIL ID IS - [protected]@gmail.com
[protected]

Sir ,
At-AIRINF from airtel prepaid mobile internet service deducted the following amount unauthorized and without my prior consent --
Rs 85.00 on dated 17/12/2012 for any value pack
Rs 15.00 on dated 18/12/2012 for airtel animation value pack.
Please do return my deducted money immigiately.
Ramkumar Sharma
mob.- [protected]

I am having airtel mobile prepaid phone no.[protected]. my account balance has been debiting with Rs.1.50 daily'.I never asked any type of service from the company other than phone service. ever day we are getting unnecessary advertising calls and display messages. Hence I request you to not to debit to my account other than call charges as I never asked for any other service and also request to stop unnecessary advertising calls as well as display messages. this is the problem of many cusomers of airtel.

[protected] airtel no
is no ko use karne wale saksh ne naukri dene ke bahane
mujse kuch paise apne account main jama karwa liye par
ab ye phone ko na uthata hai or na koi javaab de raha h
plzz aapse request hai mujhe is saksh ka address de do ager de sakte ho
agar add. De sakte ho ya nahi de skta plzzz mail me abut both condtion

I want to recharge my mobile no. [protected] for 1 GB 3G plan so I go to http://m.airtel.in to recharge it. I try 3 times but got a reply that your transaction has been failed and if amount is deducted from your bank will be refunded within 4 days. I done those recharges on 14/12/2012 and got refund of only one transaction on 17/12/2012. Those recharges are of Rs. 250 each. So, out of Rs. 750, I only got refunded of Rs. 250.

I need my Rs.500 also refunded to me.

i had applied for airtel postpaid to prepaid conversion after paying all the unbilled amount also,on 9th october in bangalore rajajinagar relationship centre.
but from the day one my friends are going and asking about activation status. but of no use. they changed 2 sims and 3 times i submitted the documents. even though no response from them, but when ever i call the ring tone will be" airtel awarded as number one service provider" i fed up with their response. their network may be good and conversion from prepaid to postpaid is also very fast but this is too worst. the suffering number is [protected]

Dear Sir,
I was working withe Bharati Air tel Services limited ( India ). from 30/01/2008 to 05/08/2009 as Sr. Executive under employee code 50704 withe PF No HR/GGN/10693/024388 . I submitted my PF withedraw form in BHUBANESWAR OFFICE in thee monthe of September[protected]i;e 3 monthe of thee date of resignation) and again i have send on 8the sep-2011and again on 22-sep-2011and finally on 30-March-2012 on reply thee HR of Air tel have submitted to RPFC (Gurgaon ) on 19-April-12 as informed but till date theey have not finalized thee payment nor theey give any respond of theat .And at thee same i also complete in PF Grievance Cell .Till date i have not receive any information from theem. It is my humble request to you please look in thee matter in urgent basis. And arrange for its early payment
Ram Sankar Pandit

Mob-[protected].
mail id- [protected]@yahoo.co.in ,@gmail,@rediffmail

Dear Sir,
My name is ARUN form ALLAHABAD, These are airtel prepaid mobile no.- [protected] & [protected]. I am kindly requesting you for outgiong & incoming call history of november and december 2012 therein till date,it is most important for me, send me the details through my e-mail ID is

[protected]@gmail.com

I m ready to pay services charges for that case if applicable.
If there is any procedure to get call history, Plz let me know how can i get it.

With Regards,
ARUN
[protected]
ALLAHABAD

I relocated from Hyderabad to Delhi in April and stopped using my Airtel Postpaid mobile number – [protected]. I contacted the helpline and they assured me that they will deactivate my simcard. Despite this, i kept receiving bills every month. I wasn’t contacted to tell me that it had not been deactivated and they kept billing it to me. In July, I got a call and was told that I had outstanding balances. After bearing the extremely abusive and uncouth behaviour of the uneducated Airtel representatives, I was told to pay my outstanding amount of Rs. 2,300 at the local Airtel Store, which I duly went and paid off that day. I then provided the transaction ID of that payment to the female Airtel representative on the phone and she assured that my phone would be deactivated that very moment and that I would have nothing to do with it from then on.

But the bills are still getting sent. Every month 800 rupees are being charged to me despite the number being out of service(when you try and call it) as rental charges + BlackBerry services. The number was NOT DEACTIVATED DESPITE THE VERBAL CONFIRMATION. This has now accumulated to more than 4000rs. One of the bills even shows a credit of the 2300 I paid. Today, on 18th Dec, I get a call again asking me to pay my outstanding amount. i don’t understand why this is happening. Why was my number not disconnected in April and then again in July? And why was I, at no point, informed of the non-cancellation. And why I am I being contacted in December, after July? The fact that they wait for so many months clearly shows that Airtel has resorted to extortion. Airtel is surely the worst telecom service in this country.
To Airtel_Presence, kindly resolve this issue as soon as possible. I cannot stand this humiliation anymore.

R/sir/ madam,
I am using airtel sim and from last few days they are deducting my main balance by some activation and that activation is not done by me. The customer care they are not receiving the call and not behaving positively .. They never refund my deducted balance... Pls stop doing deduction.. Its a request....

Sir
It is submitted that my modem has been repaired by Universal Telecom & Traders on dated 14/12/12 vide invoice No. 1421. As per airtel rules the visiting charge should be Rs. 150 and other repair charges. But the said company has been changed which already paid by me total Rs. 824/- ie given below:
1. 110 TC 1 repaired (1) Rs. 275, 2. Line Cord (2) Rs. 60, 3. 5V adaptor (1) Rs. 199, 4. Coil Cord (1) Rs. 40
5. Visiting Charges Rs. 150, 6. Inst. Charges Rs. 100

we are using internet continuously by Airtel then why Installation charges taken and secondly 5V adaptor (1) Rs. 199, which is local with highly prices. It is therefore requested that may kindly be taken suitable action and correction regarding said amount.

Waiting for response,
Thanking You
Sushil Kumar Parmar

Hi, sir I am not able to use internet through Default brower of my handset.I can use it from opera mini brower but i need to use default brower of my phone to download anything from internet. I have called customer care many times and registerd complaints. It has been 2 months but i am still facing the same problem. Please help me.

My Plan for my airtel number [protected] was changed without any prior notice. I opted for mobile porting to another vendor. Airtel called me back saying they will give me the same plan back within 3 days and asked me to cancel the porting. I cancelled and waiting since 5 days the plan remains same.

Regards
Vishwas

I was using Airtel landline connection having number [protected] which later upgraded to a Broadband-Landline combo connection. By the time I got the broad band connection I got a new Land line([protected]) connection as well. The person come for the installation suggested to go with the new connection and called to the customer care to discontinue the old landline number. After few days I got a bill on the old number and was told that the old number is still active. The same content I mailed to [protected]@in.airtel.com but no response. Now when I called to customer care to know the status they are saying they will take a fresh request to cancel now and I will have to pay the outstanding amount more than 1000/-. Surprisingly they are offering me some discount. I do not understand how can you generate bill on the number for which I am not using.


Please close the connection on the number [protected] and wave off the bill amount.

THE COMPANY CONFIRMED THAT MY [protected]@yahoo.com HAVE WON THE AWARD OF GBO500,000/-WHICH THEY HAVE TAKEN UP NEW DELHI RBI FOR CREDITING INTO MY ACCOUNT AND IN THIS CONNECTION THEY HAVE SENT THEIR DIPLOMAT MR.TOM BROWN TO TAKE CARE OF EVERYTHING.THIS MR.TOM BROWN CALLED ME UP TODAY MORNING(MOBILE NO:[protected]) AND CONFIRMED ABOUT IT.THEREAFTER I RECEIVED A CALL FROM A LADY TO DEPOSIT RS 18000/AFTER DEPOSIT OF THE AMOUNT WITHIN TWO HOURS THE AMOUNT WILL BE CREDITED ONLINE TO MY BANK ACCOUNT.THE EMAIL FROM THE COMPANY IS AS FOLLOWS:I SHALL BE GRATEFUL TO HAVE SOME HELP FROM YOUR END IN THIS MATTER.

QUOTE

From: Airtelnetworkservice Airtel <www.[protected]@live.com>
To: [protected]@yahoo.com
Sent: Saturday, December 15, 2012 2:19 PM
Subject: NOTICE,DEPARTURE OF OUR SENIOR REPRESENTATIVE, DR. TOM BROWN FOR TRANSFER OF YOUR WINNING FUND OF (500,000.00GBP)‏



WELCOME TO AIR TEL NET WORK SERVICE NATIONAL LOTTERY AWARD















THE AIR TEL COMPANY NATIONAL LOTTERY
FROM: THE DESK OF MR DONALD BRUCE (AWARD COORDINATOR)
AIR TEL WORLD SERVICE BUSH HOUSE STRAND
LONDON WC2B 4PH UNITED KINGDOM, AND
Kings Business Park,Prescott,Knowles,
LIVERPOOL,L34 1BH.
TEL: [protected]
E_MAIL:[protected]@live.com

MOTTO : STRIVING TO ALLEVIATE POVERTY ACROSS THE GLOBE!



THE AIR TEL COMPANY OFFICIAL PRIZE NOTIFICATION WINNER 2012.


CONGRATS(Mrs/Mr)(DILIP KUMAR BHATTACHARYA)
Accept our sincerely apology, for the slight delay in responding to your mail, it was an outcome of the processing of your winning documents.
We wish to congratulate you once again on this note, for being part of the winners selected on the { AIR TEL INTERNATIONAL WORLD LOTTERY AWARD 2012}This is to inform you that we have made an arrangement for the fast delivery of your winning funds, your prize administrator's (Dr. O jay Smith) in collaboration with the { AIR TEL INTERNATIONAL U.K COMPANY}
This honorable company has gone as far as listening to the (AIR TEL INT. U.K GENERAL MANAGER, MR. DAVE RUSSELL) for the legal provision of your documents, this company have also assisted you to make a direct contact with the Reserve Bank Of India likewise to the (Ministry Of Finance) at approximately 6hour ago and they have told us what to do for the safe transaction of your winning funds to your account which we have accepted and enlisted below.
Having considered all possible measures for the fast transaction of your cash prize money, we resolve to use the Central Reserve Bank of you country (RBI). We have made all necessary arrangement, your personals details has been Received.
Therefore, you have successfully succeeded the requirements, statutory obligations, verification, Validations and satisfactory Report test conducted for all our lucky winners in this ( AIR TEL AWARD 2012) international electronic mobile draw award. Furthermore, the approved of your winning funds was carried out by the (Financial service authority here in London judiciary together with British Gaming Board and also licensed by the International Association of Gaming Regulators) (IAGO) for FAST ONLINE TRANSFER BY (RBI). Kindly note that your contact is needed from your side to the bank for transfer of your lottery amount as soon as possible. Note: You must complete the below information and send it to the paying Bank (Central Reserve Bank Of India) foreign remittance online transfer department (RBI) for verification without any mistake :
YOUR BANK DETAILS
Bank Name:
Account Name:
Account Number:
Bank Address:
Branch Code:
Bank Swift Code:
Contact Number:
Copy Of Your Passport Size 4X4 Or Any Of Your Identity Document.
Please you are to forward your bank details to the E-mail via: ([protected]@e-rbionlines.de.vu)


YOUR COUNTRY BANK (RBI) ADDRESS
CENTRAL RESERVE BANK OF INDIA (RBI)
FOREIGN REMITTANCE DEPARTMENT
DEPARTMENT OF CURRENCY ONLINE TRANSFER
SANS AD MAR BUILDING PLACE
PIN CODE: 110 001, NEW DELHI INDIA.
E-MAIL: ([protected]@e-rbionlines.de.vu).


We have map out (Diplomat TOM BROWN)
for your help if there is anything needed for you to do with the bank he will be in the best position to work with the bank very fast as your diplomat. Please all you are preceding with the bank should be forwarded to him for him information base on what he will act on your behalf, this is to stand by legal Instructions of Indian government in terms of monetary law, reason is because your funds of {?500,000.00 GBP} Five Hundred Thousand Pounds, has been marked as a diplomatic consignment which will not be deducted by the Reserve Bank Of India, as it has been approved by U.K diplomatic immunity. Note! It is the Duty of your appointed diplomat to guide you and advice you on how to proceed with the (RBI) without any complications.
As you may likely to know! Your winning fund in India currency is approximately {48767889.53} therefore you are admitted to follow the instructions laid down by the law of claims in your country to enable you achieve your dream goal.
Note, On known account should you allow your winning prize to be deducted, this is to avoid fascinations because it has been licensed and insured by your name only as the winner, therefore do not hesitate to follow the instructions of your representative diplomat {Mr.TOM BROWN},be 100% assured to receive your winning fund in your account in as long as you follow the instruction from the Reserve Bank Of India.
Finally we advise you to keep us updated as soon as the Paying Bank Central Reserve Bank Of India Foreign Remittance Online Transfer Department (RBI) had transferred your fund into your account in other for us (The Lottery Company) to list your name on the winning list
This company advice you to acknowledge the receipt of this mail and be willing to receive our senior official diplomat to your home with respect as soon as the transaction is completed.
TIME AND DATE OF DIPLOMAT ARRIVAL TO INDIA


Depart/Arrive From/To Flight No/Operating Airline Class
22:35/10PM

August
09:20/09AM
Heath row

(12/12/2012(London)
New Delhi

(India(13/12/2012)9:15am
BA0258

British Airways
World Travel


CAUTION:

This message should be treated such personal, a copy of this delivery guidelines is prohibited to get exposed to the public, this is to avoid counterfeits, scam or fraud, any attempt exposing it to the public can endanger your winning funds.
DISCLAIMER:
Please note that this e-mail and its attachments are intended for the named addressee only and may contain information that is confidential and privileged. If you have by coincidence or mistake or without specific authorization received this e-mail and its attachments we request that you notify us immediately that you have received them in error, uphold strict confidentiality and neither read, copy, nor otherwise make use of their content in any way. Please note that the sender of this e-mail and its attachments is solely responsible for its content if it does not concern the operations of Intas group or its subsidiaries.
Arm Wishes,
UNQUOTE



REGARDS



Dilip Kumar Bhattacharya

Hello sir,
I have send porting msg some days ago,so on next i got call from service provider Airtel, and they ask me reason for switch, i tell all the problems and their executive offer me a plan in which call rates are lesser than my current rates in which they offer all local call 0.30 paise / min and 0.40 paise / min but they not clear me my first call charges is 2 INR. this is not acceptable for me.so they not tell me this main point in that conversation.
So they try to fool their customer and dont make privacy in their plan. so i m very frustrated from this plan and services. I also try to call on customer care but they also respond the same and put my call on hold and some time disconnected without intimating from me.So i need a solution from this service, they also bound me call again on customer care services.I request them to change my plan but all wastage.

I am already communicating with the support team of AirTel for they stopped my service without any reason. This is the e-mail I sent them. But each time I'm getting a reply from them saying that my sim no is not a valid airtel number. This is a pain. Worst customer support, not expected from AirTel atleast.

My Query code is : [|BAL|Qrc114121213121112643573|]
Following is the email I sent them.

Dear support team,

I am feeling really frustrated for I have to do a written communication with you, I wonder the complaint should have been solved verbally. This is my worst experience with any mobile operator.

ISSUE:
My prepaid airtel SIM# 9929736xxx (hidden on this online post for privacy reasons) stopped working suddenly on yesterday evening. (evening of 13th Dec 2012)

I called your complaint helpline number (198) thrice. And each time, I was given a different reason for this. It seemed to me that your complaint handling team is very poor in customer complaint handling and they hardly had any knowledge of what the problem actually was. Any support from them can't be expected at all.

Anyhow, today I called a few of your nodal officers, there responses were even worse. A lady nodal officer (I don't remember her name) even put off the call in between the conversation when she couldn't handle my complaint. This reveals how customer friendly you actually are.

One of your nodal officer told me, that this no. is not registered with airtel, this is an AIRCEL no. !!! I was shocked to hear this, as I had ported this number from AIRCEL to AirTel 3 months back!!!

I surprise why I wasn't told this when I was recharging my cell constantly during these 3 months. I must have recharged for more than around Rs. 1000 during this period, and was using your services seamlessly. (I even got a top-up of Rs. 200, a day before.)

I request you to provide me an acceptable reason for this, and start my service as soon as possible or I will use all the legal options I have.

Consider this mail as warning not just a request.

A reputed name like yours isn't expected to be doing such things.


Looking forward in anticipation,
Sagar Gupta
9929736xxx

Hi, I'm Raghavendra Hebbar and my mobile number is+91-[protected]( Air tel).
I've opted for M N P on 4th Dec. 12, a lady from Air tel, called me, offered a good plan and requested to cancel the Porting. She told that the plan will be activated within 4-5 days.
Today I called customer care service to confirm that plan has activated or not. But the executive by name Naveen didn't respond properly to my concern and with out my permission activated 225 Rs. GPRS pack and deducted it from my balance. After that I was not allowed to call customer care.
Now all I want is that executive should be informed about what he did and has to be terminated. Because the customer care is there to solve customer problems fully or partially. But that executive's behavior is not bearable. If he do the same thing to a poor or/and innocent person, what would he(person) do? I hope you understand this and do the needful. And I want to know the result also. Thank you.

To
The manager
Airtel limited,
New Delhi.

Sub:To inform airtel to block my sim number([protected])
Respected Sir/Madam,
I would like to inform you that I lost my cellphone along with my sim card while travelling in train on 12.12.12 from chennai to mumbai.I have made a complaint to RPF regarding the theft.I request you to block my sim service.

Liahath Ali N