Airtel Complaints & Reviews

I am from Bangalore. I called the Airtel customer care, after juggling painstaking IVR options. I had issues with call charges in my plan. I was told by the customer service executive (spoke in Kannada) , bluntly that my plan has expired. I need to look for a cheaper plan and gave me a toll free number to dial. He did not explain the plans. I did as he told, but the options did not give me a plan for my number. I called the customer service again, went through the same useless red tape. This time there was an even arrogant. He was very impatient, and spoke in a rude manner. When I asked him whether this was how the Airtel executives dealt with the customers, he abused me. I retorted back and then he disconnected the call.

My question is, whether Airtel does not care about the customers? They pay these goons posing as customer care executives to abuse customers? I repent having ported to Airtel. First of all, there is no direct number to speak to customer care, and then even if it is connected to the customer care (or Customer don't care would be more appropriate) the arrogant executives audaciously abuse the customers.

If you do not take action on erring executives, then shame on you Airtel. You are not the only service provider; there is a lot of competition. People would move away from your service.

I am a prepaid customer of the AirTel from last 7 years and my cell number is [protected]. I am writing this complaint behalf of the 3 recharges for which I never received benefits.

I have recharged my account with Rs 151 + Rs 151 on 1/12/2012 Saturday and Rs 45 on 2/12/2012. In return I was suppose to get 500MB 3G data + 500MB 2G Data (For one 151 recharge) and 500MB 3G data + 500MB 2G Data (For 2nd 151 recharge). Leave 45 recharge for the time now.

But I didn't got any data credited to my account. Later I came to know that AirTel recharges have been changed as per TRAI policies or something which we don't know as I followed information which is placed at official Airtel website recharge page. It's still there and says that we will get 500Mb 3G+2G data, screenshot attached. When I called to customer care guys, they said that 151Rs recharge was never there(God bless them).

Now I know that 151Rs recharge has been changed to Rs 152 and I am following the same. But what about my money which I spent on above 3 recharges?

I have registered the complaint for the same on 3/12/2012 and Jayshree said that I will get call from them on 4th Dec but I never got any call. Here is the Complaint number : CONRC[protected]

All I want is that refund for my money for following 3 recharges :

1. Rs 151
2. Rs 151
3. Rs 45

Please refund my money or give me the benefit for above 3 recharges.

I am deeply frustrated and hope that someone can help me get the best o[censored]nfair trade by Airtel.

dear sir,


mera landline no[protected] hai jo ki pahle kabir comlex 1st floor ramsagar para me tha jisko mujhe sukh samridhi near kundan palace police ground road byron bazar raipur me lana tha mai 22/08/2012 se sifting ke liye requvest kar raha hu aap ke cost. care no 121 pe kai baar requst kiya abi tak mera phone siftit nahi hua hai yadi shift nahi ho pa raha hai to mere conection ko discontinew kar digiye uske baad bahut baar complen kar per26/09/2012 ko install kiya gaya per activate abi tak nahi hua hai



your fathfully
SUSHIL JAIN
"SUKH SAMRIDHI"
Near kundan palace
police ground road
byron bazar raipur
492001
ph:4089892,4089896
mo:[protected]


SUSHIL JAIN
"SUKH SAMRIDHI"
Near kundan palace
police ground road
byron bazar raipur
492001
ph:4089892,4089896
mo:[protected]
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Monday, 15 October 2012 1:31 PM
Subject: Auto Reply : teliphone sifting

Dear Customer,

Thank you for writing to us.

We shall get back to you within 1 working day.

Please note: Our new e-mail id is [protected]@in.airtel.com. In future send your queries/request or complaints on [protected]@in.airtel.com

IMPORTANT:


. For airtel Mobile number related assistance, please mention your ten digits airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX.


. For airtel Fixed line and broadband related assistance, please mention airtel Fixed-line number along with STD Code in the subject of the email. E.g. 011-4XXXXXXX


. Please do not include any space or special characters between the digits.

Warm Regards
airtel customer service

I had called M/s.Skylink Communications for a 3G data connection on 21st November 2012. They inturn had informed that their representative would meet me in person on 22nd November 2012 at 7.00 pm.

But when I had called the representative Mr.Ashraf several times he had expressed his inability to meet me on 22.11.2012 and in turn said that he would meet me on 23.11.2012.

He had met me on 23.11.2012 and handed over the dongle after I had made the requisite payment and in turn had collected my Photo, Pan Card Copy and DL copy for due verification.

I had waited for a week for the data connection and called M/s.Skylink in this regard several number of times, but in vain, there was not a single response from their side.

In turn, I had made calls to Airtel office and they had informed me that my data was not logged in.

When I had recontacted M/s.Skylink they informed my that they had re-logined my data only on 04.12.2012. I was also given an assurance that I would be get a verification call and also the connection would be immediately.

But till this time , I have not received any calls.

The response from M/s.Skylink is atrocious. If I do not get a reply within a day for my mail and if my connection is not provided. I will be forced to take this issue to Consumer Forum.

Thanking you,

Yours sincerely,

K Mohan

Dear Sir,
I have been doing recharge of INR 295 towards my airtel mobile [protected] for more than 5 yrs for Full TT. Last time when i did the same recharge, It got credited towards some special pack (giving 10 p/min to local airtel for 2 months). I tried calling Customer care a lot on 121 but either call is not connected or it gets disconnected in between. Sir, It is utter disappointing to change the plan suddenly (especially, if its running for so long) without intimation.
I request you to please revert the recharge and give me Full TT for 295.

Thanks for your co-operation,

Sir,
Cannot Make Airtel Calls even with Bal of Rs: 9.82 as of[protected]. Mobile no. [protected]. Previously call were barred only if balance went below Re: 1/- (one). Now I hear a computerized message that your bal is not enough. So, I am given to understand that you have to have atleast ten rupees minnimum balance just to get through to someone on the line !!!!!! . Not - Please Resolve My Issue, the quicker the better, Airtel - Are You Listening?

I write here in this open forum as I am fed up with call center replies that I receive from [protected]@in.airtel.in

I have been with Airtel since 2001. I have never fallen short of my payments until recently as a form of protest that my request was not met for over 7 months. All my calls to 121 met with a NEW SERVICE REQUEST number and the issue remained unsolved. The few times I could possibly check online my status, the service request was treated closed and resolved.

At the end of my patience I with held payment for 3 months. During this period I was bombarded with calls everyday almost incessantly and I refused to answer it since a new SR number was issued. What was most hurting was AIRTEL sent its personal to collect the outstanding from my house despite my credentials and my credit reliability. During this period I ran up a bill of 10K of which I paid 8K in protest despite my issue not being resolved.

Finally Airtel woke up and resolved the issue after 7 months. I checked online for amount due and date of payment. Total amount payable 3317.15 Due Date 25.12.2012 (the previous outstanding included in the amount). My service was again suspended for non-payment for previous outstanding. I contested the suspenson as the bill generated and reflected on line showed that I HAVE TO PAY A CUMULATIVE amount of 3317.15 on or before 25.12.2012.

I was told I SHOULD PAY the previous outstanding and the current month BILL AMOUNT alone has a grace period till 25.12.2012. I beg to raise a question here, are the CSO executives educated on the english language meaning in the bill OR are they simply following call center FAQ that violates common english understanding of the bill.

Anticipate early reply

Regards
SWL

Hi

I have ported my 2 numbers ([protected] & [protected]) to Airtel from Idea (Hyderabad - Andhra Pradesh).

Number [protected] was ported properly on 1st December, 2012, but another number [protected] was not and Idea stooped services on 1st December, 2012.

from then i called Airtel care around 10 to 15 times... every time they say it will be activated in 24 hours... but it dint.... On 5th December i have been asked to submit a fresh Customer Enrollment Form again.... which i did on 5th Evening and services were started on 6th December evening.

And on 3rd December i got an sms from Airtel on [protected] that there is some problem in address verification (out of verification area) when i contacted Airtel on 3rd December evening, Mr. Nani (escalation Dept) advised me to submit a local (Hyderabad limits) address proof at any nearest Airtel.... I have submitted my address proof (bank statement) on 4th December, morning at Airtel Kukatpally (A one telecom services - Mr Om Prakash [protected]).

Instead of submitting address proof my outgoing is been barred on 6th December... i called Airtel care and informed about the address proof which i already submitted... Mr. Ali (escalation Dept) raised an SR 47440888 and told me that by 9th December, 2012 my out going will be activated... I waited till 9th but no use.... when i contacted Airtel... Mr. Nani asked to submit the address proof again...which is ridiculous.

Same think happened to [protected], outgoing is been barred on 9th December due to address verification... actually when i submitted the 2nd CEF on 5th December, i have mentioned local address (KPHB), but still Airtel people considering the 1st CEF .... if you consider 1st CEF whey did you ask me to submit the 2nd one?


I am sure that none of the customer care people have full knowledge on the process to follow... one say something and another say esle.

Please resolve this at the earliest.

Sridhar
[protected]

I would like to take this opportunity to congratulate Airtel on trying to achieve new height of customer dissatisfaction. For last three days I a logging complaints that I am unable to open ANY secure site or use my outlook or messenger but their super intelligent tech support closing my calls with comments that SOME customer specific sites not opening. I think SOME in Airtel vocabulary is equal to 10000000+ sites. Each day I am promised an engineer visit and by evening my calls gets closed with those layman comments. Even so called their senior tech support took control of my PC for over an hour did something and couldn't solve my problem. I was promised engineer visit to solve this and call gets closed by evening. WOW.
I clearly told them NONE of my laptops can open sites but they still try to point to my explorer settings, antivirus settings where I have shown them that same laptops work with other vendor Internet connections w/o any issues. No doubt Airtel has potential to become a global company with such dedication to make customers unhappy. If they care that much for 7 years relationship not sure about others.
My call reference numbers
25805276
25775686
25740892

My mobile number is [protected] . I had recharged by Rs.39 on website they had mentioned that all local calls will be 10p/m & other mobile @ 30p/me. My customer care number is also blocked so I have to call by my friends number they are saying that it's there for particular region Now I want refund of that otherwise convert it into talktime of 40 this is quite ridiculous i am waiting for favourable reply


Regards
Varun Mishra

My digital tv connection problem started from 12/11/2012 Cust ID [protected]The same was reported to their Dadar store at Mumbai on 13/11/12 But no one reported and message came on mobile having resolved I have to compliant every day and next day the message used to come as resolved without any person coming to repair the fault. More than 14 complaints were made over phone and thereafter email also more than 10 times it was informed but monotoneous reply used to come that the complaint has been forwarded to concerned department and will be reverting shortly but from last one month no action has been taken except talking over phone and expressing regret over the inconvenience caused. Thereafter in between two person not belonging to Airtel reported and asked for money for correcting the default and I was told that the company is givng them name and addresses of the customers to attend the complaint. I don't understand how the company which is advertising as Number 1 as per Economic Survey in Service Industry and putting advertisement for the same can do such cheap activities and not giving proper rep;y to customer complaints. In last month I was so tired of attending their calls that I even decided to cancel the connection and asked for refund of charges with compensation, But even that email is not replied by the company properly.It is very ridiculous to say that Airtel company which is going for IPO issue is behaving in such a way that simple problem of connection loss is not serviced and taking money for the instruments supplied by them where as it is taking new connection and offering cash back facility of Rs. 500.00 plus free installation. And if the company does not give service shy it is accepting new connections

[protected] call rate 1.5 than i used to tarrif voucher 04 RS dated on activate 21.11.2012 time11.47 am it not used on my number ...

my service request & complain no. cmolo [protected] dated 02.12.2012 time 2.26pm & cbnra [protected] registerd on 3.12.2012 time 10.25am
PLEASE ACTION MY COMPLAIN



ANUJ KUMAR SHARMA
[protected]
[protected]
THANK YOU

On the 5 Th of December 2012, I recharged my Airtel number ([protected]) with amounts Rs.150 (For Unlimited Internet Access/ TransID [protected]) and Rs. 50 (For Talk time/ TransID [protected]). But, none of them were working. The only website opening was Facebook and I was given no Talk time balance on my cellphone, for which I had to recharge once again.
Please have a check and take concerned actions. Its my urge that the concerned personnel are brought to this notice and no such malfunction ever happens.
Thank You.

Dear Team,

I have place a request to convention my mobile number [protected] from Postpaid to Prepaid on December 4, 2012. I have Submited the documents like Voter ID card and PAN care along with the request latter at Airtel OUTLET Begumpat branch. They have deactivated postpaid service. Since then im not getting any signal in mobile. I call the customer care and place a request, they told me to recharge the mobile and dile 123. I recharge my mobile also, but the service is not activated.

I went to Madhapur outlet also and place a complaint they are also help less. I request the team to activated my number and give me the compensation in this regards. As i dont have any other number for calling facility. I call from other landline customer care team is help less.

Thanks and Regards

Mohammed Matheen
[protected]
[protected]@gmail.com

While making payment of airtel digital tv recharged through internet banking through Axix bank i got the ref. No.ICONN/60164050/011212/CCAVENUE.com for Rs.556.00 on 1st Dec-12 but till today my tv in not charged. I have connected to CCAVENUE for the payment status and they forwarded me the order No.66892809 and ask me to contact to Pay TM for further action.

I want to know where is my money.

Manohar Bisht
Mob. +91 [protected]
manohar.bisht.[protected]@valeo.com

My cell no.[protected].I have a Airtel inter net Connection. Land line provided with the net connection is not working. I am regualr in paying the monthly charges but still no body is coming forward to repair the same. Airtel land line no is 43592490 not functioning.

I request you to rectify the service of 3G prepaid on airtel for the dongle no.[protected].The dongle/USB modem is 3G but the network access purchases is only 2G/GPRS . Its very slow.At the time. purchase,it has been told that it is very high speed and actually there is no speed at all.
Please take necessary action as soon as possible.

With regards
Mohan

I am Vijay Kumar and Airtel Customer with No. [protected].
I want to complain that my balance is automatically deducted sometimes for the services I never used like Rs. 5 for 3-4 times. And many other deductions are made for Value Added Services even if I don't have requested them.
I also complained about 4-5 months ago and the deductions were stopped for sometime. But now these are happening again and again. So, I am telling that please stop these unwanted services and deductions on my number for ever and Compensate my balance back. Otherwise I will have to change my Service Provider.

I am a frustrated consumer seeking a landline product of Airtel that was promised to me a year and a half back for which I had made a payment by cheque no.
08/09/10 Chq Paid-MICR INW CL-BHARTI AIRTEL LTD 0356477 08/09/10 599.00 )

this payment was made to one mr rakesh who went door to door in my complex offering connections.

Despite several follow ups no one has been responding. In addition i took a new route and asked someone for a fresh connection a few days ago on the 27th of November in specific I made enquiries for a land line for home use for me. I was also looking for a Wi-fi to be activated and was keen to buy a dongle for that.

I recd an sms from your call center on 29th saying we are processing your request. Thereafter someone called following day to confirm that Airtel can provide a connection in my area. I consented and he said within 24 hours I would have someone come and explain the plan and then we could proceed

I was thrilled despite a very bad experience before but again the same thing repeated. I get a call every day asking for payment from call centre and then saying someone will visit in 24 hours...no movement so far since then. Maybe their 24 hours is different from the 24 hours every other human knows.
I am very disappointed with the way I was treated the second time by bharati airtel.

rashmi

SIR,
I WAS USING THE LAND LINE CONNECTION OF AIRTEL WHICH I HAVE SUBMITTED THE REQUEST TO DISCONNECT THE SERVICES ON 17/10/2012 AND CLEARED ALL THE OUT STANDING BUT STILL THEY ARE SENDING THE BILLS AND CALLING ME AGAIN AND AGAIN TO PAY THE BILLS , AND I HAVE COMPLAINED NEARLY 15 TIMES FOR THE SAME ,

DETAILS
NUMBER [protected]
NAME TARUN MAKHIJA
ADDRESS SHOP NO 6 RATAN PALACE KATORA TALAB RAIPUR .

SOME OF THE COMPLAIN IDS-
23513442
23622174
23718358
24228420
24269242
24500064
25327066


PLEASE GO THROUGH THIS AND TAKE SOME ACTION AGAINST THEM AS THEY ARE DOING THIS WITH ALL THE RESPECTIVE CUSTOMERS OF THEM.