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Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 23%
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43162
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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8106
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2847

Phone:
Phone:
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4192
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1758
+91 11 4266 6500  [Head Office]
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1870
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950
+91 11 4666 6100  [Head Office]
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1048
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744

Additional info
Customer satisfaction rating
23%
Complaints
43162
Pending
4263
Resolved
8740
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Airtel Complaints & Reviews

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 Mourouguessin
Dear Sir
I don't understand why you people are not responding for closing the issue. My concern is ICICI Bank has debited Rs. 492.12 from my credit card for the payment made to mobile No [protected], which is not reflecting in your system. You have taken 60 days and still not even a reply or a call has come from your end.See the continuation mail that how many executives have given TAT and no one has replied on their TAT. I am excepting a prompt reply on priority basis.


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Saturday, July 19, 2008 2:59 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Thiyagarajan

On 4th of June 2008 you have replied my mail in this same issue, the same day I sent the credit card statement, but no response from your end. It is really very unfair for a customer to follow the issue for more than two months.

Payment mode - Visa Bill Pay
Payment location - Not Applicable, since made by Visa Bill Pay
Payment date/Cheque date [protected], 1814 hrs
Cheque No/Cash Recpt No/ CC No - Not Applicable, since made by Visa Bill Pay
Bank name and Branch - Not Applicable, since made by Visa Bill Pay
Copy of your bank statement - Already sent
Payment ID [protected]

Kindly give top priority to close this issue.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]


----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 4:15 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

You had expressed over the payment updation for your Airtel number [protected].

We understand the concern and will work towards resolving the same.

In view of the above, we regret to inform you that the payment specified by you has not been posted in our records. We kindly request you to provide the below mention details to initiate further action regarding the same.

? Payment mode
? Payment location
? Payment date/Cheque date
? Cheque No/Cash Recpt No/ CC No
? Bank name and Branch
? Copy of your bank statement

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll free).

We value your association with Airtel.

Warm Regards,

Thiyagarajan
Customer care Executive
Bharti Airtel Limited.

---- Original Message ----

Dear Sir

Please note the payment of Rs. 492.12 paid against mobile no. [protected],
for this the Payment ID is[protected] paid on 25.05.2008 at?18.14hrs from
ICICI Bank. Kindly check and revert.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91] 98940 55559



----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Cc: compliance.[protected]@bharti.in
Sent: Friday, July 18, 2008 11:01 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Suganya

The issue is with only payment of Rs. 492.12 paid against mobile no.
[protected]. For your ref. ICICI Bank has replied that "the payment of
Rs.492.12 has been updated at the biller's end asconfirmed with the
biller". Kindly work on this and revert.

Dear Customer,
Further to our telephonic? conversation on June 16, 2008, we inform you
that the payment of? Rs.492.12 has been updated at the biller's end as
confirmed with the? biller, as? per the revert of? SR68970871.
Sincerely,
Madhavi Vinjamuri
Account? Manager
ICICI Bank? Limited


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 10:50 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

We understand from your previous interaction dated 17/07/08, you had
expressed concern over the delay in the payment updation for your mobile
numbers.

We understand your concern and will work towards resolving the same.

As per the service request 17380407, we would like to confirm that we have
received your payment as mentioned below and the payment has been credited
to your account and will be reflected in your subsequent bill dated
25/07/08.

Account number Mobile number amount
[protected] [protected]? 277.52
[protected] [protected] 534.39
[protected] [protected] 1 1093.60

To check the last three bill payments made for your Airtel Mobile, we
request you to dial *121*14# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm regards,

Suganya
Customer Care Executive
Bharti Airtel Limited.


---- Original Message ----

DEAR SIR
I EXPECTED THE REPLY? ON 10TH JULY AS PER YOUR COMMITMENT, STILL I HAVE
NOT
RECEIVED ANY FEEDBACK ON? THIS. I AM FOLLOWING THIS ISSUE FROM Ist OF
JUNE.
KINDLY REPLY ON THE BELOW? MENTIONED ISSUE AND TRY TO KEEP UP?YOUR
COMMITMENT.

REGARDS
S.? MOUROUGUESSIN
+91? [protected]

----- Original? Message -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Sunday, July? 06, 2008 7:49 AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting? Airtel.

We understand from your previous interaction dated 02/07/08, you? had
expressed concern over the delay in the payment updation for your Airtel
mobile number [protected].

We regret the inconvenience caused to? you.

We would like to confirm that your concern has been registered and? your
service request number for the same is 17380407.

We would revert to? you on or before 10/06/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(toll free).

We value your? association with Airtel.

Warm Regards,

Vinoth
Customer Care? Executive
Bharti Airtel Limited.



---- Original Message? ----


Dear Mr.? Vijayakumar

Please find the?? attachment of the Credit Card statement.

Thanx &?? Regards
S.? Mourouguessin.


----- Original? Message? -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, July? 02, 2008 12:22? AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <>? [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for? contacting? Airtel.

We understand from your previous interaction? dated 26/06/08, you? had
expressed concern over the delay in the payment? updation for your Airtel
mobile number [protected].

We understand your? concern and will work? towards resolving the same.

As per the? service request number 17246213, ? we regret to inform you that
the? payment specified by you has not been posted in? our records.? Hence,
we? would request you to resend the Bank statement in? PDF format to
enable
us to initiate further action.

For further? assistance, ? mail us at [protected]@airtelindia.com or message to 121
(toll free).

Warm?? Regards,

M. Vijaya Kumar
Customer Care Executive
Bharti? Airtel? Limited.

---- Original Message ----

Thanks. Every? time only I am? calling on the due date, I hope this time I
will get? response from your end.? Please make sure this issue may be
sort
out
by 1st of? July.

Thanx
Mourouguessin

-----? Original Message -----
From:? <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Thursday, June 26, 2008 7:25? PM
Subject:? Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON? AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]


Dear Mr.?? Mourouguessin,

Thank you for contacting Airtel.

We understand? from? previous interaction dated 25.06.08, you had
expressed
concern? over the delay? in the payment updation for your Airtel?? mobile
number
[protected].

We understand your concern and will? work? towards resolving the same.


We would like to confirm that? your? concern has already been registered
and
your service request? number for the? same is 17246213, .

We would revert to you on or? before? 01/07/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(Toll free).

We value? your? association with Airtel.

Warm? Regards,

Madhu
Customer Care? Executive
Bharti Airtel? Limited.

---- Original Message? ----


pls.revert
-----? Original Message -----
From:? Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:22? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear??? Sir

Please find the mail? transaction between me and ICICI Bank, as?? per
their
records they have informed? that the payment of Rs.492.12 has?? been
updated
at the biller's end as confirmed? with the biller. But? from? your end I
have
not received any reply. Kindly try to? close? this issue? on priority
basis.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559




Dear?? Customer,

Further to our? telephonic? conversation on June 16, 2008, ? we inform you
that the payment of?? Rs.492.12 has been updated at the? biller's end as
confirmed with the? biller, as? per the revert of?? SR68970871.

Sincerely,

Madhavi? Vinjamuri
Account?? Manager
ICICI Bank? Limited

-----Reply Separator-------Dear Mr.?? Mourouguessin?,
Thank you for writing to us.
We sincerely regret? the? inconvenience? caused to you.
We have registered your request for? the? payment for? biller Airtel of
credit card with SR68970871? .

The? status will be informed to you by an e-mail or? mobile alert? within
June? 16, 2008

Looking forward to your?? co-operation.

Sincerely,
Mohammed Altafuddin
Account??? Manager
ICICI Bank Limited

-----Original? Message-----

Subject:?? RE: Credit Card

Dear Madam

I? have spoken with Airtel, this? particular payment was? not received
by
them. If you can't reach in my? mobile you may feel free to? contact? me
in
landline no. (0413)? 4209933.

Regards
S.? Mourouguessin
+[protected]

-----? Original Message? -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:08? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

pls.??? revert
----- Original Message -----
From: Murugesan
To:?? [protected]@airtelindia.com
Sent: Wednesday, June 04, 2008? 11:12? PM
Subject: Re: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.??? Thiagarajan

Please find the? attachment of Credit Card Statement? for? your kind
reference.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


----- Original?? Message -----
From:?? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, June? 04, 2008 5:34?? PM
Subject: Re: (Mobile? No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE
ON AIRTEL MOBILES Message? From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.?? Mourouguessin,

Thank you for contacting? Airtel.

You had?? expressed concern over the payment updation of Rs.? 492.12/- for
your?? Airtel number [protected].

We understand the concern and? will work?? towards resolving the same.

We regret to inform you that the??? payment specified by you has not been
posted in our records. Kindly send? us? a? copy of your bank statement to
enable us to initiate? further?? action.

Further with regard to the payment of Rs. 643.81/-? we would? like? to
inform
you payment specified by you has been? posted in your? account on?
26/05/08
and the same will be reflecting in? the forthcoming? invoice dated
25/06/08.

Alternatively, you can? dial *121*4# (toll? free) or sms PYMT to? 121
(toll
free) to get the? details of your last? three bill payments made for? your
Airtel? Mobile.

For further? assistance, mail us at [protected]@airtelindia.com or message to 121
(Toll Free).

We value?? your? association with Airtel.

Warm?? Regards,

Thiyagarajan
Customer? Support Executive
Bharti?? Airtel Customer Care.

---- Original Message? ----


Dear??? Sir

The following are the? payments made? by Visa Bill Pay for my?? registered
Airtel Mobiles.?I like to? inform you? that? the payment Rs?? 492.12
towards
Airtel Mobile Chennai? ([protected])? paid ?on 23 May? 2008? from my ICICI
Bank
Credit Card thru ICICI? Visa? Bill?? Pay.

[protected]? 74477488146004728699003 ICVBP -BHARTI?? MOBINET?
CHE??????492.12
?
[protected]? 74477488130004647232900? ICVBP? AIRTEL?? TAMILNADU????????
277.52
[protected]
[protected]??? 74477488130004642192828 ICVBP AIRTEL?? TAMILNADU????????
534.39
[protected]
[protected] 74477488130004642192810? ICVBP AIRTEL??
TAMILNADU????????1093.64
[protected]
[protected]???? 74477488100004466747620 ICVBP AIRTEL TAMILNADU? MUMBAI?
262.52
[protected]
[protected]? 74477488100004461727254 ICVBP? AIRTEL?? TAMILNADU MUMBAI?
492.65
[protected]
[protected]?? 74477488100004461727262? ICVBP AIRTEL TAMILNADU?? MUMBAI
1362.56
[protected]

On 25th? of?May? 2008 my Airtel Mobile? bearing? No.[protected] you?have
barred
my? outgoing? facility and I? made a? payment of Rs. 643.81 from Citi?
Bank
Credit Card. The?? following are? payments made for the mobile? No.
[protected], and the? payment made?? by?ICICI Visa Bill Pay ?is not
reflecting
in Airtel? website. Kindly?? clarify this issue on priority? basis.

Mode of?? Payment???????? Date? of Payment Amount?? Paid
Self Care Payment?? CitiBank - TN? 26/05/2008?? 643.81
Self Care? Payment CitiBank? - TN?? 14/04/2008? 335.21
Credit? Card Payment -?? Visa?????? 06/03/2008?? 353.00
Self? Care Payment? CitiBank - TN?? 14/02/2008? 324.95
Credit? Card? Payment - Visa??????? 31/12/2007?? 316.35
Credit Card Payment -? Visa??????? 13/12/2007??? 307.05

Regards
With? Regards
S.? Mourouguessin
No. 45, ?? Thiagaraja Street
Puducherry - 605?? 001
Tel: [91 413]? 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


This? e-mail and any files transmitted with it are for the? sole use of
the
intended? recipient(s) and may contain confidential and? privileged
information. If you are? not the intended recipient, please? contact the
sender by reply e-mail and? destroy all copies and the? original message.
Any unauthorized review, use, ?? disclosure, dissemination, forwarding,
printing or copying of this email or? any? action taken in reliance on
this
e-mail is strictly prohibited and? may be? unlawful.
The recipient acknowledges that Bharti Airtel Limited? or its?
subsidiaries
and associated companies(collectively "Bharti? Airtel Limited"), are?
unable
to exercise control or ensure or guarantee? the integrity of/overthe
contents of the information contained in e-mail? transmissions and further
acknowledges that any views expressed in this? message are those of the
individual sender and no binding nature of the? message shall be implied
or
assumed unless the sender does so expressly with? due authority of Bharti
Airtel? Limited. Before opening any attachments? please check them for
viruses and? defects.

This e-mail and any? files transmitted with it are for the sole use of the
intended recipient(s) and? may contain confidential and privileged
information. If you are not the intended? recipient, please contact the
sender by reply e-mail and destroy all copies and? the original message.
Any unauthorized review, use, disclosure, dissemination, ? forwarding,
printing or copying of this email or any action taken in reliance on? this
e-mail is strictly prohibited and may be unlawful.
The recipient? acknowledges that Bharti Airtel Limited or its subsidiaries
and associated? companies(collectively "Bharti Airtel Limited"), are unable
to exercise control? or ensure or guarantee the integrity of/overthe
contents of the information? contained in e-mail transmissions and further
acknowledges that any views? expressed in this message are those of the
individual sender and no binding? nature of the message shall be implied
or
assumed unless the sender does so? expressly with due authority of Bharti
Airtel Limited. Before opening any? attachments please check them for
viruses and? defects.
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message.
Any unauthorized review, use, disclosure, dissemination, forwarding,
printing or copying of this email or any action taken in reliance on this
e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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    Airtel - Prepaid — call list

     Ganesh polepaka
    respected sir,

    i am ganesh, using ur airtel company's prepaid connection with number [protected]. and...
    Complaint comments  Comments  (12)

     PRADEEP KUMAR P
    Dear Sir
    Last sunday i tried to download one motorbike gp game through Airtel live . During that time i am having a balance of nearly 60 rs . When i try to open and view the game its directly go to downloding mode with out showing the kit prize . But suddenly in my dispaly it shows installation failed and stop downloading . But around 50 rs was dedected from my accout .

    Immediatly i contact with Customer care they says system not updated .later i have received one massage from airtel .they will contact me with in 9 working hrs . but they never called me . again 3 to 4 times i contact with customer care . But i am not yet get any valuable fedback from customer care .

    I never expect this type of feedback from customer care .

    Thanking you
    P.Pradeep Kumar
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      Airtel — From last 2 days no incoming -outgoing calls received and sent

       mkant67
      I am the customer of Airtel Mobile Services. I am using the post paid sim card. My cell nos. [protected].

      There...
      Complaint comments  Comments  (18)

       Abhishek Singh Rathore
      Number - [protected]

      1. Paper bills not received for last 3 months and no actions by service provider after regular complaints.
      2. Bills not visible online also on my e-account. Several complaints were made ( Reference number[protected], 17596031, 1752662, ) but nothing meaningful has been done as off now. The problem still remains the same. I still cannot view my last 3 months bill details ispite of having an online account.
      3. The complaint was not even resolved after sending several "NO" messages to toll their free feeback number.
      4. Because of this i am not been able to claim my official call bills from my company for last 3 months.
      5. It seems that they do not want to take any responsibility for their system failure and that they do not have any duty towards the customer against the price that they are charging.
      6. Moreover today on airtel.in there is no login ID display. The only thing which is displaying is their this Quarter results which they want to share with their investors. Whish means that no body can have access to bill details today. Should not they make alternate arrangements for customer to view their bills

      AirTel — NON RECEIVING OF BILL

      Sir,
      I got a Airtel postt paid connection in 21 Nov 07. My No is [protected]. Monthly detailed bill for the period from 21 Nov 07 to 10 Dec 07 has not yet recd.

      Airtel — PAPER BILL NOT BEING RECEIVED

      i AM NOT RECEIVING PAPER BILL OF MOBILE NO [protected]
      FOR THE LAST 6 MONTHS INSPITE OFSO MANY COMPLAINTS ON 121 AND 198. i HAVE TO RECEIVE REIMBURSEMENT FROM MY OFFICE FOR THE SAME. mOREOVER i AM ALSO Payinglate fee
      due to non-receipt of the same.
      i have been calling to customer care to send the bills, but we have onot recd any bills and diconnected the services, when we called to the customer care one person telling that alreday the bills are delivered and the another one is telling that there is no requst for u to send the bills etc.
      not at all satisfied with the services, even when we want to register in airtel the page it self is not opening to us.

      Airtel — I am not getting my paper biil properly from last 6 months

      From last 6 months onwords i am not getting my phone bill (paper bill) and sending unnecessary messages to my mobile. When i requested for cancellation of phone connection then they are responding.

      Airtel — paper bill not received for 8months

      i am premkumar, octber 08 th transfer the prepaid connection to posdpaid connection, till now im not received bill, many more complind to custmer care but they gave lot register number gave to me but no action, want leave the airtel but this is my buziness number thts y im unable change d number. airtel s 10 th biggest company in the world but in india very worst custmer care service especialy tamil nadu- tirunelveli.my number[protected].

      Airtel Paper bill — Airtel paper bill not received

      I have not received AIRTEL paperbill for the month of August,09. I have been contacting AIRTEL customer service since than. Whenever i contact AIRTEL customer service i get a reply that within 2 / 4 / 9 ( number of days ) i will receive my paper bill. The submission date of claim is already gone

      Request you to check this on priority and send me the EBILL URGENTLY on below mentioned e-mail ID

      Regards

      Arun Dsouza
      [protected]@gmail.com
      [protected]
      i am paying of airtel online through credit card 23/4/13 of [protected] pls send receipt on rinky.[protected]@gmail.com
      Complaint comments  Add a comment

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         Amit Kapila
        Dear Concerned Person,

        Myself is Amit Kapila working as Agency Manager in Bharti Axa Life Insurance Co. Ltd., Mohali. I bought new airtel (Postpaid) corporate connection ([protected]) through Bharti Axa on 10th of July, 2008. I submitted my two proofs. My Driving License copy as a ID Proof and as my address proof i have submitted in written on my Company's Letter Head as per instructions given by your corporate dealer in Chandigarh i.e. Strategic Marketing Co. Ltd., Sector - 17, Chandigarh. On my License, there was our old address and verification executive gone to our that old address as i already told them that the address i have given on my company's letter head that is our present & permanent address. On 13th of july, outgoing barred on my number, then i called up Customer Care Executive & Dealer (SMPL) for then they told me that i have to submit documents again. On 16th i have submitted my same two documents to executive of SMPL (Mr. Bhuvesh & Mr. Laxman) as per instructions by them. They told me that your number ([protected]) will in service again till 12PM (Midninght of 16th July). My number got service again on 17th of July. Now, after five days again i am facing same problem. My outgoing again barred on 22nd July. Kindly confirm from your dealer that why they are harassing me and making scene again and again.

        I already have 3 more connections of Airtel at my home 2 postpaid & 1 Prepaid. But till date we never face any problem. But now, we are facing very much problem due to mistake of Airtel Dealer.

        If this number ([protected]) will not get any service again then i will not pay a single peny or any outstanding payment against this number ([protected]) as i have already escalted this number ([protected]) in my corporate circle & Friend Circle.
        You can better understand how much problem i am facing.

        Kindly arrange to confirm from dealer or please activate outgoing call facility on this number ([protected]) at the earliest possible.

        I shall be very thankful to you.

        Regards
        Amit Kapila
        Mb. 0091-[protected]
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           Anand
          From: "anand"
          To: appellate.[protected]@airtel.in

          Hello,

          My Cell # [protected] is disconnected & SIM card is displaying “SIM card registration failed”

          When I spoke to customer care (121), they are asking “have you made any contract/agreement to transfer your number?”

          I have not signed any contract/agreement with any one to transfer my number & I have not sent any SMS for deactivation of my number.

          My SR#17366470, for which due date was 10th July, 2008

          I have spoken to nodal officer desk on [protected] (fifteen days back). they has not given any SR# and told me to wait for few days.



          I have received airtel bill for my number ([protected]).

          If you want, I can provide my Airtel account number, SIM card Number, Bill number etc.

          I want my number ([protected]).


          Regards,

          Anand I


          Hello officer,



          I think you don't have any power to take action on your employee, because your employees are doing whatever they want.



          This is the forth time airtel has changed/disconnected my connection without informing me.



          Now my SIM card is displaying "SIM card Registration failed".



          I spoke to customer care (3rd July 3, 2008 at 8:15 pm, from my alternative number) more than 50 minutes with Mrs. Nadini & Mr. Venkatesh (Manager).

          They are telling the number ([protected]) is allotted to some one else.



          Day before yesterday I cross checked with customer care and they told that this ([protected]) number is in my name.



          But now they (customer care) are suggesting me to go to any airtel outlet and take new SIM card they will provide new number.



          But when I requested them to raise a complaint and give me ref. number. but they are refused to raise complaint.



          i have made received call with the same number ([protected]) now i am unable to make /receive calls.


          You should activate my number ([protected]), or else I will go to consumer court.

          My previous Ref. No. is 17288849 airtel has closed it without informing me anything.



          With Warm Regards,



          Anand

          --- On Tue, 7/1/08, anand


          From: anand
          Subject: Fw: [protected]
          To: [protected]@bharti.com
          Date: Tuesday, July 1, 2008, 12:34 PM

          Hello officer,



          I, Mr. Anand Inamdar, user of airtel postpaid mobile service in Karnataka circle has taken a new connection on 27th June, 2008 ( cell no. [protected]).



          This is the third time airtel has changed my number without my notice.



          Today, I spoke to your customer care executive three times (1st July, 2008 at 10:30 am) with Mr. Manjunath, Miss Chandra & Mr. Anand and Mr. Prashant (manager) from my alternative number but they are disconnecting my call.



          And airtel had closed my complaint without my confirmation ( Ref No.[protected].



          I know very well that this is not a technical problem.

          One of your employees doing it intentionally & misusing his position in organization.

          Without login ID & Password to your server how can anyone change mobile number & data base of any costumer?



          Could you trace the person who did the same?

          And take action on him/her?

          I hope you will do your best at least this time.



          Regards,

          Anand I







          --- On Mon, 6/30/08, anand

          From: anand i
          Subject: [protected]
          To: [protected]@bharti.com
          Date: Monday, June 30, 2008, 2:16 PM

          Hello Officer,



          I have taken a new airtel postpaid connection on 27th June, 2008. My Number is [protected]

          I was received and made call for two days (27 & 28 June 2008) also in roaming with the same number.

          Some one has made call to me and told “I am calling from airtel and we will provide you new number” but I was refused to change my number.

          Now my number is not working.

          When someone call to my number there is announcement saying “invalid number”

          I had spoken to airtel customer care (from my friend cell) and they have given me ref no. 17288849, they are telling that they did not find any data base with my number.

          Today, Monday 30th 2008, I have visited airtel office which is opposite Jayadev Hospital, Bannerghatha road Bangalore.

          And spoke to airtel executive ( Asha Rao), she told that my number has changed.

          How can airtel change my number?

          I think one of your employ had made it intentionally.

          Could you take legal action on your employee?

          And reactivate my number [protected]

          I have paid 300+199+100= 599/- rupees in cash for this number.



          Regards,

          Anand I
          [protected] complaint
          Hello Mr. Sathyaveer Singh

          Further to my teleconverstaion with you, I am forwarding my complaint.
          Please see to it that you take action immediately and get back to me
          with an explanation.

          My number is [protected] Mumbai I am one of your premium customer...&
          my husband name is Mr. Jagdish Attavar Karnataka - Mangalore which is
          our home town his mobile number is [protected], I would like to state
          that on November 14th after mid Night after 11.30pm all my calls were
          being diverted on another Airtel customers number.

          I know that this can happen only if we have diverted our calls to
          another number without which no calls can be diverted, also when we
          divert calls it will never give you a message saying that your call is
          being diverted on xyz number, it was actually giving me the number on
          which the call was being diverted, This is not anything to take easy.
          I first thought that this was by mistake but when this was happening
          continuously I was really shocked because my husband will never do
          such a foolish thing as diverting his calls to another number that too
          part of midnight. This was happening till the other Airtel customer
          had to switch off her phone... and after morning 5.30 am all the call
          divert got cleared.

          We are no kids to fool around with mobiles Also my husband is a
          senior citizen with health problems... and this incident has raised
          his blood pressure to such height that I had to admit him... I am
          really very disappointed with Airtel and the way people at your
          exchange play pranks, nonsense with customer’s sentiments. I need an
          explanation regarding the same. If it’s a mistake from our end please
          do let us know & we shall definitely apologies, but if its from your
          side than you will have to give me a clear explanation failing which I
          will have to sue Airtel for compensation. I am very sure that its from
          your exchange some one was fiddling with the exchange… if it was done
          from your exchange then the staff should be sacked...

          I will be much obliged if you can take this matter with high priority...

          I will awaite your response

          Thanking you


          Chandra Kamath & jagdish Attavar
          Dear Sir/madam,
          I am A very dissatisfied customer of airtel, In spite of serveral complains that i do not receive the bill i still get no bills, and once and for all i receive 4 to 5 months bills in one month, I'm a middle class person who earns a lively hood every month, so i do not have the capacity to pay all the 5 months bills together, more over i'm an artherises patient and under medical treatment from the past 6 year's, i do not get my bills and only with an sms from airtel i go pay the bills, why should i carry on doing this, would you pay a bill without a hard copy not knowing what you are paying for? and more over i manage to pay the bills a day before the due date to avoid disconnection but still my services get disconnected due to lack of comunication between the staff not updating it, I have gone through hell and to think that i belong to the platinum list and my credit limit is 11, 500. Few days back a third party collections suresh pushed the gate and my mother and came into though my mother and sister in law said i was not at home, why? for only not paying a bill? as a decent person i went to the manager mr Sachin of collections Hubli and spoke to him he said that he will help me but hte very next moment we left he called us over the phone and said that the collection agent said he did not push in my house and made my mom a lier and Mr Sachin Said that he was an innocent boy, I should have called the cops it may have set things right for airtel, but hence forth as per the rules in consumer rights i have all the authority to hand him over to the police cos i have signed and aggrement with Airtel and myself not the third party collections which is illegal under the constitutional of India and I'am very well a citizen of India and i know my rights i also got proof of the bills i received in one single day with the stamp on the envelope, and i also got further proof, why should i pay for it cos i was treated very very badly, no body seems to understand my problem all they want is money and money they dont sympatise with me, now i've planned to go to women rights organisation

          All I am trying to say in my shot complaint is that you send me my bills on time and i will pay your money on time my mobile number [protected] and my add on card number is [protected]

          I'm mailing this complaint hopping to get justice as soon as possible and that my mail reaches a understanding person, failing which legal action follows,
          Respected sir,

          Being a Customer of airtel for almost four years, i want to express my strong dissatisfaction with the airtel services and their executives in Karnataka.

          I am a airtel customer for the past 4 years(2 years from maharashtra, now in Karnataka).
          i have two connections against my name one is [protected] and the other no is[protected].
          on 22nd of september 2009 i went to an airtel outlet and given a request to keep the no. [protected] under safe custody for 3 months. after 2 months i got a bill which states that i must pay a sum of 671.00 rupees.I got shocked and called the customer care services 121 to enquire about this, they told me that my no is no more active and because of the default amont they have disconnected the number, when I told them that i have given a request to keep this number under safe custody, they told that never happenned, and also asked me whether i have any proof for requesting to keep this number under safe custody. when i told them yes they also asked me to visit the airtel outlet where i have given t he request for the safe custody.

          I went to the airtel outlet as suggested by the executives. in the airtel outlet the executives told me that by mistake this number was never put under safecustody and they will try to solve this issue ASAp.

          I waited for couple of days for the problem to solve, but i never heard back from any of the responsible airtel executives stating that this problem is solved or under process.

          As a dejected man i started calling the 121 services for enquiring them regarding the status of this issue.
          surprisingly i started hearing many different stories from each of them. they were not ready to go thru the case history and gave me the proper slution or answer.even i spoke to the senior peoples also. everybody was asked me sorry for the inconvenience. also they told me they will need 24 hours or 42 hours to solve this issue.also they told me this mistake will never happen. they will make sure that i will be getting proper services from airtel.

          being heard it from the senior peoples, i was hoping to get this problem solved.but the problem never solved.i started again calling 121 service. then they told me that i have to go to airtel outlet and get a new sim card, to reactive the services within 24 hours.

          I was hoping atleast this time i will get my problem solved, and i went to the airtel outlet and collected the new sim card.
          after getting the new sim card this is the third day still i am making calls to the executives to solve this issue.

          In all these days i strongly observed that these (almost every body starting from beginning level, floor supervisor, their seniors, even the nodal officers)executives are not ready to take the initiative or responsibility to make the customer satisfy. every body asking for 24 hours or 42 hours to talk to the concern team. but nobody is following up whether the problem solved or not? just they want to move the task from their plate. nothing else.

          some of the executives are not even good enough to handle a customer they even blaming me for their mistakes.they used to drop the call when i ask some explanation.I almost escalated about couple of them to their senior executives.i dont know whether they are doing some corrective action or not.

          in between some body named swetha called me from airtel legal and they wanted me to pay the pending bill amount(for the one which i have been told that they already passed the waiver.)

          I am totlaly dis honoured by this kind o issues and their negligence. i never come across this kind of humiliation with any service provider i swear this should not happen to any of the customer who is paying the money to get the proper service.if it is possible please have a look at the database the no of calls which i made to airtel for the past 15 days to solve this issue.

          I higly request you to look into these issues and make the customers life cool, so as to make the airtel reputancy UP.

          Thanking you,
          Amalan George William.

          Airtel — our customer care executive fall in corruption

          ye baat 27 feb 2011 ki hai jab maine custmer care 121 pe call ki aur apni problem btayi to un logo ne meri call transfer apne seniour super wiser ko tranfer ki to wahan jo aadmi bola wo mujhse kehne laga ki mai aapki call parsonaly 10ps./min kar dunga yadi aap mere tata k num pe 100rs. ka rc. karwa do to...

          Bunty arora
          [protected]
          my name is harish i recharged rs.30 rupees but they charged to me rs 20 i am game not downloading ur staff telling u done downloading am sure am not downloading any games but i called 3 times ur people no responce and disconectted my call..
          Please take care otherwise i disconected ur service
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            Airtel — Abusive behavior of collection executives of airtel ahmedabad

             Jay Popat
            Dear sir/madam
            Today july 23 2008
            Time 8.30 pm

            Incident.

            Few months ago (3-4 months...
            Complaint comments  Comments  (11)

            Airtel — TOC and Airtel postpaid corporate cug plan not activated

             Shweta Sadani
            Hi,

            I am Shweta Sadani from Chennai and i have applied for Airtel Corporate(Cognizant Technology Solutions)...
            Complaint comments  Comments  (3)

            Airtel (Ace Services) — non activation of sim card

             Dr.Sarang Kashyap
            i bought a new airtel postpaid connection on 1st july from the dealer of airtel by the name of Ace services(located in kalyan...

             Kamlesh Harilal Nandu
            Ref : cell no.[protected] ... Visited Airtel Gallery @ Chembur, Mumbai-71 on 22-07-08 @ 7.05 p.m., to get a duplicate sim card .Gallery Not maintaining seperate complaint register, also unable to maintain stock of simcards, I had earlier visted same on friday was called back on tuesday i.e.today. Gallery refused to issue a sim card & unable to either note my complaint in register or attend the customer in this world of competition. The resposible executives Mr.Ravi, Ms.Mamta, Ms Pooja neither available to personally face or attend me, & provide me with a duplicate sim card on request, instead i was directed to distant gallery either at vashi, or ghatkopar from here at 7.15 p.m. also complained at customer care from gallery direct line attended by some exec.Vrindda & later sen.Exec. Mr. Asif [protected]@ 7.10 p.m. to 7.30 pm without being able to give a satisfactory response that is needed to maintain a customer in this world of competition. Kindly note the fact that the gallery is not maintaining the Seperate Compaint Register, as well as not maintaininig the Stock of blank sim cards either postpaid or prepaid. why issue licence to such gallery in this age to hi-fi, if they are unable to even provide the customer with the sim card without which motto of the company is unable to succed. can some one imagine of providing telecom service in gsm without supplying sim cards to customers ? if yes then i am least update with the inventions of science & technology.
            Thanking you.
            Yours Faithfully
            Kamlesh H Nandu.
            [protected] /[protected]
            I MOBILE NO [protected] HAS DAMAGED DUE TO RAIN. I WENT SEVERAL TIMES AND RANG AT LEAST 50 TIMES, I RECEIVED ONLY ONE ANSWER THAT IF MY CONNECTION IS POST PAID THEN COME AND TAKE THE DUPLICATE SIM BUT IF PREPAID THE WAIT FOR THREE DAYS. I AM WAITING SINCE LAST 45 DAYS.

            NOW WHAT SHOULD I DO GOR GETTING MY DUPLICATE SIM OF MY PREPAID MOBILE .
            PL. HELP ME.
            THANK YOU

            NASRIN JAHAN
            MOB. [protected]
            EMAIL: [protected]@rediffmail.com
            ADDRESS: A-117/3, SHAHEEN BAGH
            ABUL FAZAL ENCLAVE-II, OKHLA
            NEW DELHI-110025
            Dear Sir,
            I have a airtel Prepaid SIM Card. But before Two days my sim card rejected and it is not work . So I want get a duplicate SIm card. Please tell me how I can get a duplicate Sim card & what is the charge of issuing a duplicate sim card.
            Thank you very mutch in anticipation
            From:-
            SHANKAR
            VPO. KALANA TEHSIL BHADRA
            DIST. HANUMANGARH (RAJ.)
            CONTACT [protected]
            I lost my mobile no.[protected].
            I just need to know the procedure to get a duplicate Sim.

            Hoping for a quick and positive response

            regards,

            shobhit jain
            Dear Sir/Madam,
            I am very fedup with your company because my
            Mobile No : [protected]

            Handset : Motorolla W220

            Name : Ravi Karn

            My Phone was theft on laxmi nagar delhi on dated 8-jan-2008. I was logged on complained on Pandav Nagar Police Station By Constable Laxman.

            I am reached on airtel office sector-12, Noida, for issue duplicate sim but he told me your name not match our system i.e. why i will not give you duplicate sim.He suggested you called up to Nodal office . I call to nodal officer on next day approximate 10-jan-2008 about 15 minutes he talked with me after he said to me i write down the details and i will back on your friends number : [protected] ( Nikhil ).

            Again, i wall call on after two days with other officer i think mr Pawan he also write down the full details he assured me i do the best on my side . You don't worried about it. He gave turn around time will 72 hours but i not give the proper resolution fron your side.i will back on your friends number : [protected]


            Pls give the proper resolution.

            Ravi Karn
            [protected]

            ABUL FAZAL.S.M. — 3 DAYS BACK NOT INCOMING SMS

            sir/madam
            My name is ABDUL FAZAL, My Mob: No. is [protected], Now I am in UAE Country. so please activate International roaming to My Number,
            Thankful
            A.FAZAL.
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               pankaj kumar
              hi,
              we take airtel corporate plan for Rs. 699/- as on 10.07.08 but till date we not received any sim card the sale officer Mr. Amrit mob. no. [protected] who work under the Region Manager Mr. Rupak Chawala mob. no.[protected] when we contact with us nobody can give us any sufficient answer we give our ID proof address proof on our companay's Letter head cheques for the sim card but till date we not received any sim card.Kindly look into this metter becasue behaviour like this reduse company's Goodwill in the market.
              Pls do the needful.
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                 KiranKumar R. Gupta
                Hi

                I have applied for the postpaid connection of Airtel and paid the refundable deposit money of Rs 599/- (refundable security deposit of 500 and 99 towards Sim charges) via cheque in favour 0f N.S. SYSTEM DEVICE (AIRTEL) and was informed that the service will get activated within a week.

                But till today, its almost a 2 months, I have not got the connection for the same and not even had communication from Airtel. I feel that i have got cheated in the name of the said scheme.

                I have also addresed my greivance to the " AIRTEL" lower parel office on 25th June, 2008 and its almost a month passed for the same without any response from Airtel. Please find depicted the below communication with airtel for the said scheme.
                [protected][protected][protected][protected]
                To

                The Manager,
                Bharti Airtel Ltd.,
                1st floor, Peninsula Chambers,
                G.K.Marg, Lower Parel,
                Mumbai – 13

                25th June, 2008.

                Sub : Not in receipt of new Sim and Mobile No.

                Dear Sir

                I have applied for your new postpaid scheme for monthly rental of 199 and paid the
                cheque no. 694622 dated 26/05/08 in favour of N.S. SYSTEM DEVICE (AIRTEL) amounting Rs. 599/- (refundable security deposit of 500 and 99 towards Sim charges).for the said scheme. I have been provided with the customer copy of Subscriber Enrolment Form, serial no. B340362

                The cheque got cleared from my ICICI bank a/c. on 30/05/08 but still, I am not in receipt of new sim & mobile no.

                I would urge you to please look into the matter on the priority basis as its almost a month passed away from the day of application. I have a full trust on the service of “AIRTEL” being a customer for 2 long years.

                Waiting in anticipation for your quick response.

                Regards


                KIRANKUMAR GUPTA

                Encl : Xerox copy of Subscriber enrolment form, serial no. B340362.
                [protected][protected][protected][protected]
                Please advise me with the next course of action in this matter. As i am facing poor service and feedback from "AIrtel' officials.

                Hoping to get the favourable response to my grievance.

                Regards
                KIrankumar Gupta
                Hi

                I have applied for the postpaid connection of Airtel and paid the refundable deposit money of Rs 599/- (refundable security deposit of 500 and 99 towards Sim charges) via cheque in favour 0f N.S. SYSTEM DEVICE (AIRTEL) and was informed that the service will get activated within a week.

                cheque no 000048
                bank name : bank of india

                But till today, its almost a 2 months, I have not got the connection for the same and not even had communication from Airtel. I feel that i have got cheated in the name of the said scheme
                .
                If i not receive any compainsation from airtel till 25th jan then
                i will going to do the police complaint & going to media

                AirTel — airtel n s system

                Dear Sir,

                I was told by Airtel over phone to understand that that I can change my existing post-paid plan to rental-free plan on payment of Rs.599/- of which Rs.500/- is refundable after 3 weeks. Accordingly I made a payment of Rs.599/- by cheque to representative of Airtel N S Systems, a dealer of Airtel. My account was debited on 22/1/2009. But neither my plan was changed nor the refund of Rs.500/- made. I decided not to pay the existing bill unless the amount of Rs.599/- is adjusted. Now Airtel has disabled outgoing calls and has started charging penalty on the outstanding amount. Please help me sort out the issue.

                Thanking you,

                Yours faithfully,

                (S.G.Shenoy)
                I AM HUSSAIN FROMGOREGAON I HAD PHONE CALL FROM YOUR CALL CENTRE, FROM SONIA AND HER CELL NO;.[protected].THAT SHE CALL ME NEW SIM AND NEW OFFER, I BYE 3 SIM FROM HER I PAID 600/- PER CONNECTION TOTAL AMT OF RS. 1800/- ONLY DATED 23/09/2009 SHE SAID SHE SEND MY NEW SIM WITHIN 1 DAY BUT 6 DAYS PAST NO SIM, NO CALL, NOTHING IS HAPNING FROM YOUR SIDE MY RECIEPT NO.984507. SHE ALSO NOT PICK UP MY PHONE AND ANS ME ANYTHING SHE SAID SHE FROM LOWER PAREL, THAT I WROT LETTER 2 U. IF IT IS NOT FROM YOUR SIDE SO PLEASE TELL ME SO I TAKE SOME LEGAL ACTION. PLEASE RE'PLY ME SOON MY CELL NO. [protected]. WAITING FROM YOUR RE'PLY
                I AM HUSSAIN FROM GOREGAON I HAD PHONE CALL FROM YOUR CALL CENTRE, FROM SONIA AND HER CELL NO;.[protected].THAT SHE CALL ME NEW SIM AND NEW OFFER, I BYE 3 SIM FROM HER I PAID 600/- PER CONNECTION TOTAL AMT OF RS. 1800/- CASH DATED 23/09/2009 SHE SAID SHE SEND MY NEW SIM WITHIN 1 DAY BUT 6 DAYS PAST NO SIM, NO CALL, NOTHING IS HAPNING FROM YOUR SIDE MY RECIEPT NO.984507. SHE ALSO NOT PICK UP MY PHONE AND ANS ME ANYTHING SHE SAID SHE FROM LOWER PAREL, THAT I WROT LETTER 2 U. IF IT IS NOT FROM YOUR SIDE SO PLEASE TELL ME SO I TAKE SOME LEGAL ACTION. PLEASE RE'PLY ME SOON MY CELL NO. [protected]. WAITING FROM YOUR RE'PLY
                I AM HUSSAIN FROM GOREGAON I HAD PHONE CALL FROM YOUR CALL CENTRE, FROM SONIA AND HER CELL NO;.[protected].THAT SHE CALL ME NEW SIM AND NEW OFFER, I BYE 3 SIM FROM HER I PAID 600/- PER CONNECTION TOTAL AMT OF RS. 1800/- CASH DATED 23/09/2009 SHE SAID SHE SEND MY NEW SIM WITHIN 1 DAY BUT 6 DAYS PAST NO SIM, NO CALL, NOTHING IS HAPNING FROM YOUR SIDE MY RECIEPT NO.984507. SHE ALSO NOT PICK UP MY PHONE AND ANS ME ANYTHING SHE SAID SHE FROM LOWER PAREL, THAT I WROT LETTER 2 U. IF IT IS NOT FROM YOUR SIDE SO PLEASE TELL ME SO I TAKE SOME LEGAL ACTION. PLEASE RE'PLY ME SOON MY CELL NO. [protected]. WAITING FROM YOUR RE'PLY
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                   Sindhu Alanghat
                  Everyday from my balance one rupee gets deducted.I have been facing this problem for the last few months.Then i contacted customer care and i was informed that mine connection comes under airtel daily rental plan something, so i need to do a validity recharge of 800(1 year validity).Then I did my recharge.Now also daily 1 rupee is getting deducted from my balance, and when i contacted the customer care I am again asked to do another validity recharge for 1 year.When i asked the guy why this problem is occuring he just disconnected the call.Can you help me regarding this???
                  My Airtel mob.No. se blence kata ja rah hai kyu
                  Mob.No.[protected]

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                     MANISH
                    "DETAIL THIS NUMBER-[protected]
                    My Customer ID is [protected]. My connection is not working from last 12 days. We have registered our 1st complaint on June 10, 2010, they have told our representative will come within 24 Hours and he’ll solve the problem but till June 19, 2010 nobody was came. After that we call them again then they have told us that your complaint is closed now kindly register a new complaint, We have register a new complaint on June 19, 2010 after that till today June 22, 2010 nobody has came. Today we have called again for reminder then they told us kindly hold for a second and that second becomes almost 20 minutes, it is really shame full. If some body realise after reading this message, if after sale service is that much poor then one day you have to close this service. If Nobody will come to our place by tomorrow June 23, 2010 we will through this dish out of our place.
                    MY NUMBER IS [protected] I WON T PUT ANY SPL SCEHEME BUT I PUT THE MONEY MEANS YOU TAKE THE AMOUNT I ALREADY COMPLAINT TO THE CUSTOMER CARE ALSO LOT OF TIMES
                    Please provide as much information as possible...call detail
                    please provide as much information as possible...call detail
                    i want call and sms detail of my number [protected]
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                      Airtel — about misscall alert service

                       jaydeepsinh Thakor
                      respected sir above subject for lots of complain i was given to airtel care but problem as it is so do needful my cell nub...
                      Complaint comments  Comments  (1)

                       minin d souza
                      Respected Sir,
                      I am an airtel user, My cell no.is [protected], for more than four years, but of late since March i am having a problem regarding GPRS service. I have complained to customer care service many times and these are some of my complaint numbers.
                      [protected] - [protected] - [protected] - [protected] - [protected] - [protected] - [protected][protected] [protected].
                      On part of the customer care service, they have done what they could do to rectify this problem, but the GPRS problem still persists.The problem is, prior to march, i was getting GPRS service without any problem and the network that i was getting on my cell info was GANGIMATTA and the network was a little weak but still i was able to browse the internet services like Airtel Live, Airtel Online, Mobile office, without any problems and i was a regular user of it but after that a new tower was erected in the vicinity of my residence and the cell info display showed BANTVAL-LORETTY.and i was getting full network signal, since then i am having a problem getting GPRS service the message i get is : (Packet Data not availabe, Check Network Service).But the real problem is that when i move away from my residence say about TWO kilometres in any direction the Packet Data is available and GPRS is active and when i come again towards my house it is automatically deactivated, i am using a N95 8GB cell and it requires GPRS service for many applications as i don't want to change to any other service provider as Airtel seems to be one of the best GPRS service provider in my opinion.
                      So i kindly request you to take some urgent appropiate action to solve this very PECULIAR problem as soon as possible.
                      My address is as follows:
                      Magdalene villa,
                      Loretto padau, Amtady village,
                      Bantval.( D.K )
                      Pin:574211

                      My email ID :[protected]@yahoo.com
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                         RAVI SONVANE
                        From,
                        No : 4152/Pers
                        Ravi Sonvane 08 Jul 2008
                        Headquarters 3 Infantry Division
                        c/o 56 APO

                        To,

                        The Manager
                        Head Office
                        Bharti Airtel Ltd
                        Near Tulsi Complex, Hazrat Ganj, Opp to KD Singh Babu Stadium
                        Lucknow (UP)-260015


                        NON ADJUSTMENT OF MY MOB BILL FOR THE LAST THREE MONTHS ACCT NO :[protected] MOB NO [protected]


                        Respected Sir,

                        1. With due respect and humble submission I request to state the following few lines for your kind consideration and favourable action please.

                        2. I was using Airtel postpaid connection No [protected] since Mar 2007 til Apr 2008 and the services provided by your company was incredible and upto the expectation. As you are well aware that I was a high value customer for your company. During Feb 2008, I wanted to change my plan from 249 to One India Roam Plan being so economical. On 05 Feb 2008 the concerned franchise (i.e. Sagar Enterprises, Sadar Bazar Meerut (UP[protected] was enquired by me to get my plan changed from 249 to One India Roam Plan, accordingly they requested for a written application for change of Plan.

                        3. On 08 Feb 2008 I submitted an application stating that my plan be changed from 249 to One India Roam Plan with effect from 10 Feb 2008; despite my repeated requests, they failed to do so till 23 Apr 2008. On 24 Apr 2008 again quoting my previous application reference I requested for my change of plan and the plan got changed on that day itself, subsequently my bill was generated according to 249 Plan showing an outstanding amount of Rs 8737/- and immediately they disconnected my connection due to payment outstanding to the company.

                        4. However, I enquired with the concerned franchise to adjust my bill as per New One India Roam Plan with effect from 10 Feb 2008 to 23 Apr 2008 as their reply was that they were not in receipt of my application dated 08 Feb 2008. The receipted copy of mine was produced to them for their ready reference, after a long conversation between me and the Manager of concerned franchise they decided to resolve the case by paying Rs 6500/- alongwith NOC as they said the bill will be produced to me after the final payment. Legal Notice from Advocate has been recd for the same without any fault from my side.

                        5. Finally I requested for my final bill but they requested first for clearance of outstanding amount of Rs 6500. Keeping in view of the above fact you are requested to look into matter and grant me the genuine waiver and fwd me the full itemized bill for my rectification and final payment to your company. If you could resolve the case within a stipulated time frame it would be more feasible for me as the concerned franchise is unable to resolve the case so I decided to put an request complaining the fact as the issue got delayed by many days.

                        6. I shall be very much grateful for this act of kindness and an early action to this effect will be highly appreciated and solicited at your end please.

                        Thanking you, in anticipation

                        Yours faithfully,
                        Ms Abha Gupta
                        I am compelled to write to you about your lousy i should say services .As a company you have done little in impriving your services

                        I have two post paid connections

                        1. [protected] and 2. [protected]

                        1.To begin with your bills hardly or never reach in time .

                        As a result late fees are charged to the existing bills.

                        2. I received the bill fopr [protected] a few days ago by mail and the due date was 21.01 .09

                        I get a call from your so Called several of them collection centres one Mr Anand by telephone no 40385500 promising waiver of late fees of first conection provided i give the cheque to them .Thisis on last Friday the 9th
                        No one turns up for the cheque and Mr Anand does not respond

                        I drop the cheque at Chakala office today .

                        2.I get a call on my landline disonnecting the outgoing of the first number and threatening disconnecting the second one .

                        3.My questions are

                        How can you disconnect when the due date of the bill is 21st Jan 09

                        Why are yr officers including you the Nodal officer not available

                        Your Delhi office is inaccesible and 121 cannot be dialled ifyou disconnect my mobile .

                        I am reporting this matter to the Consumer Forum as a gross negligence on your part to service the customer and using strong arm tactics by your collecting agent

                        I am also compelled to take it further as to why your system cannot redress the issues of the customer and give numbers on the n et which are useless including your number

                        Acopy ofthis mail is being marked to your Chairman exposing your lethargic and indifferent attitude

                        Please stop this practice and activate my outgoing on my first number .Unless you set your shop in order dont take such drastic steps

                        A.Matin
                        Mumbai
                        [protected]

                        PLEASE ATTEND TO THIS .YOUR MOBILE IS EITHER SWITCHED OFF DURING EVENING HOURS OR NOT ACCESIBLE DURING OFFICER HOURS .THE BILL HAS BEEN PAID YESTERDAY.PLEASE ACTIVATE THE MOBILE [protected]

                        MATIN

                        Bharti Airtel — Adjustment of bill

                        My internet connection[protected] was dead with complain no. 46254828 dated 11 May 2011 for a period from 11 May 2011 to 21 May 2011. I want to get my bill reduced for the said period but I am not being connected to concerned person by the call center of bhopal.
                        They are giving all unsatisfying answers. Please get my bill adjusted for the said period.

                        Prof. Devendra Kumar
                        Gwalior
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                           Krishnendu Ghosh
                          Please note that Rs.30/- Top Up Voucher Sl.No.[protected] has not yet been recharged since last three days. Message shows "THIS VOUCHER IN IS PENDING STATE"Customer care (121 toll free) could not give any positive reply till date. They are only advising me to return the top up to the shop from where it has been purchased. Is it possible to recharge the amount ?

                          Krishnendu Ghosh
                          [protected]
                          plz tell me all information about reacharg card and life time service sim card
                          pls.
                          send us to all info. about top recharge voucher
                          thank you
                          pls.
                          send us to all info. about top recharge voucher
                          thank you
                          pls.
                          send us to all info. about top recharge voucher
                          thank you
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                            Airtel — Corporate CUG connection

                             KSK Dibbin Hydro Power Pvt. Ltd.
                            We have taken two new Airtel Mobile post-paid connection nos. [protected] & [protected] under Corporate CUG Group. We were...
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