Airtel Complaints & Reviews

I went to Airtel TV only for CBeebies channel and few sports channels and i took economic sports package. Recently they changed their practices which I felt unethical business practice.
1. They gave a note in Cbeebies channel for a week saying Broadcaster stopped the channel in Asia and so this channel will not be avaible for view> We thought this message might be real. Now after a week, we came to know that all other guys are giving this channel without any issues (local cable company also giving this channel).
2. I was subscribed to Star Sports and ESPN as part of Economy Sports. They changed to Sony and Max sports and removed my channels. How can they remove? They say that they have sent SMS in this regard. I did called when I received SMS and they told they upgraded packagaes and I need to pay additional amount and they added // removed few channels.

I feel the above processes are unethical in terms of doing any business as these decisions were unilateral. If they want to upgrade, do it by new services. But not by troubling existing services.

Recently I re-charged, else I could have thougth of other options. I swear that I made a big mistake by going to Airtel

My cus id [protected].Have been using for last 3 years.I would not recommend this to any one.These people add or delete channels from their pack without letting the customer know.From the begning of the month they have taken off the star cricket and espn from the southern pack because they know that there is demand for the cricket matches between India and England.They move this out so that people will pay extra to watch cricket. This is absolute cheating.We are trapped with their dish and set top box. This has to be brought to the consumer complaint foroum. Their customer service is useless. You either do not get connected and if by chance you get through, the reps are not aware/trained. Please beware and never opt for this. Also if we talk of complaints they just disconnect the phone abruptly and we haev to go through the queue again. This is applicable to the their mobile and internet cust serv as well. I used to have tata sky earlier and their customer service was also really bad. But apperently they have realized their flaws and corrected (this is what I hear). Airtel will also learn the lessons once customer's decide to move. We really need to teach these people a lesson.

my plan is rs. 999 monthly.
with 10 gb high speed.
they told me data starts from 11th every month.
but from 2 months i m getting 30 mbps speed just.
i have complained this,
bt the representatives told me that i have used data.
even i m getting slow speed from 2 monts.

I have taken new airtel sim prepaid on nov 2012 ,i have given sim only after submiting related documents like photo,pan card licenece.sim was activated after 2 hours then later I have recharged with rc222. And activated with some special plans everything was fine for one week.later they asked me to submit the documents again. Then they disconnected my service after few days. Then on 3rd December 2012 at11am i have submitted the same documents at airtel malakpet hydabad office to one of the executive. He told me that the outgoing will be activated after 2 hours.after two hours outgoing calls was not activated. Then I called to customer care on 121 and spoke with them,they told me that I will take 48hours for activation. Then after 48 hours also the outgoing was not activated. Then again I called on 121 customer care then the executive told me that it will take 72 hours of total from day of documents submission. I was calling to cc from the same number .on 7th December 2012 still the outgoing calls was not activated and in fact there was no signal ...I couldn't even make a call to cc.on December 8th 2012 I called airtel cc form my friend mobile... The executive name Rama krishna . Told me that the sim was barred,and he tole me that for two reasons a sim will be barred.
Reason 1 was that if new sim was not used with in some 8 hours or soo sim will be barred
Reason 2 was that if the documents which were submitted 2 times we're not same then sim will barred.
After taking the sim after activation I was using the service.and documents which I submitted we're also same.then when I argued with that executive he has connected the call to his superior name rahul he told me that the sim was barred as some one has registers a complaint that the sim was lost. When I asked h
Them the details of that complaint he didn't give me any information in return he told me to go back to that malakpet office and speak to the executive to whom I have submitted the documents.
Ian the owner if the sim card and how that airtel people take a complaint of sim lost. Only the only has right t claim a sim right.then I could they take the complaint from X person and barred the number. Because of this I faced many problems.. I lost my business contact.i don't know What to do now,

dear sir madam
throug the coloumns of your esteemed website i want todraw your kind attention towards the problem
of airtel gold ac not active this no[protected] my id proof submited in 30 days ago. plz solve my problem . call back revert this no [protected] reply must .
thank u

dear,
Mr.rakesh ranga
airtelpresence (airtel customer service team)
bharti airtel ltd

I am fully frustrated since a month from the service given by your side , please give me the address of nearest bharti airtel ltd office from where i can do legal process as per the guidelines of CONSUMER FORUM. Please give me this last favor.because the service given by bhati airtel ltd. since a month is instigated (INDUCED) to do suicide.


THANKS & REGARDS
ARUN PRATAP SINGH
[protected]
[protected]
DATE : 08/12/2012

Airtel deduction of five rupees in alternate day, since a month.
Submitted by: Arun Pratap Singh
Category: Phone Company
Complaint against: Airtel Bharti
Complaint Number: 116469
Amount loss/claim: Rs. 100
Topics: Airtel Airtel Deduction
Support Arun Pratap Singh Click:
As mr.Rakesh ranga airtel presence (airtel customer service team)bharti airtel ltd mailed me that this is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises & this is an official response from airtel_presence dated on 30th nov. 2012.The complaint no. Is 115466.After all these things problem is the same,is airtel bharti telecom is sleeping or busy in promotions & selling.Please help me out,please do some thing.

Arun pratap singh
[protected]
satna (M.P.)
Date :04/12/2012

deduction of five rs. In alternate day, since a month.
Submitted by: arun pratap singh
category: phone company
complaint against: airtel
complaint number: 115466
amount loss/Claim: rs. 100
topics: airtel airtel deduction
support arun pratap singh click:
I am a user of airtel prepaid mo.Service , I am using it since 4 to 5 years, airtel prepaid mo.Company promotions are rally very good but its services are very worst in my case.My mo. No. Is [protected] and at 12/11/12 01.03p.M. Automatically a massage came to in my mo.No. Inbox & that is " recharge successful on[protected] at 01:03pm,mrp: rs 5.00, stax: rs0.55, transits [protected] valid:2days, namaste! rs5 sms pack with 30 local/Std sms for 3days has been activated on your airtel mobile.For info on active sms packs with auto renewal, dial *555*0#benefit:25 loc+std sms " & since then rs.5.00 deducted from my main account balance in 3 days & a massage came like " namaste! sms pack at rs5 has been renewed on your airtel mobile with 30 local/Std sms for 3 days."I have done every thing to stop this service like I am sending massages to stop this service & I was calling 121 customer care & 198 customer complaint service but airtel prepaid mo.Company is not responding.Please suggest me that what I have to do.Shall I have to go consumer forum because I am fully frustrated mentally , physically ,& financially..please do my fever as soon as possible.
Arun pratap singh
[protected]

comments

official response
airtel_presence
30th nov. 2012

namaste mr. Singh,

this is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.Airtel.In/Airtelpresence

regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
[protected]@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - www.Twitter.Com/Airtel_presence
face book - www.Facebook.Com/Bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

arun pratap singh
01st Dec. 2012

it almost 12 hours gone but the problem is the same , please resolve my problem asap & I want my deducted money back & airtel bharti telecom have to apologize socially. Arun pratap singh
[protected]

Comments

Official Response
Airtel_Presence
04th Dec. 2012

Namaste mr. Singh,

this is to inform you that we have already noted your concern and our team is working the resolution, we will soon get in touch with you to give you an update on the same.

For any queries you may have you can also get in touch with us at www.Airtel.In/Airtelpresence

regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
[protected]@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - www.Twitter.Com/Airtel_presence
face book - www.Facebook.Com/Bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

Official Response
Airtel_Presence
06th Dec. 2012

Namaste mr. Singh,

further to our discussion, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at www.Airtel.In/Airtelpresence

regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
[protected]@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - www.Twitter.Com/Airtel_presence
face book - www.Facebook.Com/Bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

Official Response
Airtel_Presence
07th Dec. 2012

Namaste mr. Singh,

we would like to inform you that your concern has been resolved. Should you have any queries please contact airtel customer service at www.Airtel.In/Airtelpresence

regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
[protected]@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - www.Twitter.Com/Airtel_presence
face book - www.Facebook.Com/Bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

Respected Sir,
I have recharge my mobile no. [protected]. on[protected] at 08:43pm, MRP: Rs.398.00, transaction ID-[protected]. Valid: 90dys. I got Benifit: 6GB during night+6GB (11pm-6am) for net. After that on[protected] at 05:00pm I recharge my mobile no. [protected] with MRP:Rs60.00, I got talktime:Rs60.00,Balance:Rs60.00,trans.ID-[protected]. From that day[protected] Whenever I use internet, there is continuous both deduction-from my Main account balance+Net balance deduction. I Gave complaint & request for 4 to 5 times to 121 customer care but still there is no solution given to me about it. My last complaint given on[protected] at10:37am & there was SMS on my mobile on[protected] at 03:48pm. that-
" Your Service Request No. CBDMO[protected] has been resolved. We Tried Contacting you and were Not Able To Contact You. For assistance call 121."
AND from that day till today I am calling 121 customer care and I am getting answer that- "thank you for calling airtel ....plz visit our website www.airtel.in.
TOTAL COMPLAINT NO.:
1) RMOPC[protected] on[protected] at 10:00pm.
2) CBNRA[protected] on[protected] at 10:37am.
3) CBDMO[protected] on[protected] at 11:01am.
4) RMOPC[protected] on[protected] at 11:06am.

So, pl'z SIR kindly draw your attention on detail given by me & pl'z solve the same.
Yours faithfully,
Gaurav Dhatrak.

sir
Im in the army and after my posting to HQ i purchased a data card ([protected])from airtel in aug 12 from an airtel dealer in naraina , there was some problem in verification as per the consumer call center as the person who came for verification was not permitted by sentry , i also have a postpaid connection for which there was no such problem and i had informed the same to the customer care to link the same to my postpaid connection. till first week of sep 12 i had made a dozen request to activate my connection but it did not materialise. in the end ion 12 Sep 12 i submitted my sim with the dealer mr suresh ,my complain no 45886073 dated 12 sep with my outstanding bill as the procedure desired with usage of just 14.5 mb and balance only rental charges,the sim was locked, i purchased a prepaid airtel data card from him. on 06 nov 12 i get a call from airtel center asking to make my outstanding payments , it came as a shock, i asked him how much is the usage he said nil, its only rental. On my giving him the details of my sim being submitted he said i dont know it has to be done. We being in army are taught to be law abiders, In my entire service i have been transferred from kashmir to NE to south and it has always been the same that we deposit the sim so that it is not misused after clearing our dues. you are requested to kindly look into the issue,
regards

Lt Col pankaj Kalra
[protected],[protected]@gmail.com

sir,

I'm Santhosh Kumar my airtel prepaid no is [protected]. I bought tis no on 7th nov 2012 by properly submitting all the req documents ID Proof and photos, for the past one month i was using tis no only, just before 4 days my connection was suspended. When i enquired they responded Me tat my connection was suspended for non submission of ID Proof which i actually did while getting connection. Now before 3 days itself i had submitted those documents again, but still my connection is suspended.

Please take immediate action about tis issue.

Regards
santhosh Kumar

I am using airtel mobile service from long time. but from last two years, airtel is not sending me bills on my given address which is confirmed with airtel. after calling Customer support the are sending me duplicate bills of three to four months after my request. which also not get delivered many times. i am facing lot of problem due to this. after requesting i always get an sms of bill delivered which is fake. i already given a complaint many times for (In last month only, four times) . nobody is taking any responcilblity and giving me feedback. the courier service which airtel is using may be that much cheap, that bills are not getting delivered. also as i was requesting bills from last two months, airtel disconnecte my line for bill payment. but they din't solved my issue. still i am facing this problem and couldn't get bill for this month also.

Airtel nowdays start giving bad service, which feels me to port to vodaphone service.

i hope any body will solve my problem from airtel.

Hi Sir/Madam,

I had a talk with airtel customer care. They are telling me that, I have used Internet of Rs 3000. from 14 to 17 Nov. in just 4 days. Apart from that i got my unbilled amount sms on 19 Nov. of Rs 1800.I[censored]nbill amount on 19 nov is 1800 Rs means Airtel is miss guiding the customers.

So i called them back and asked to stop Internet connection. But they said don't worry about unbilled amount and IGNORE the SMS.

My question is that I[censored]nbill amount on 19 nov is 1800 Rs and I have used Internet of Rs 3000. from 14 to 17 Nov. how it is possible.

Please take appropriate action against the same.

Thanking you,
Pavan Ransubhe.

I have submitted MNP on dated 26.10.2012, PORTing had done but SIM not yet activated. Actually problem is on Airtel side, they are saying same dialogue 'SIM will be activated tomorrow' but till now they didin't activate please take necessary action
Their contact no:[protected] or [protected]

Dear all,
This consumer complaint is about the money laundering activities by Airtel Prepaid Mobile Service provider at Chennai circle -Tamilnadu.
The incidents are with respect to Airtel service number [protected]
There are several occasions where I notice that suspicious deductions are happening in my main account balance without any valid reason. This has been informed many times to customer service representatives and each time when I do this, they have the habit of disagreeing the complaint and use to say, “as per our records no such deduction happened”
On 01.12.2012, As normal I was using the internet service on my mobile and I could notice that the similar kind of deduction has happened and the event was well recorded. The deduction was Rs.28.60 with call duration 00:00 from main account and the Balance after deduction was Rs.138.23 Valid till 14 April 2015.
The 3G data balance available at that particular moment was 445.50 MB Valid Till 08 Dec 2012.
I Called up the customer service team immediately to point out this issue at 06:51 PM on 01.12.2012 and the call was taken up by Mr. Sarath kumar (I am not sure whether this name is right. It was told by the executive) and as normal first he said there is no such abnormal deduction happened in my account. Then later he said it has happened due to internet browsing. While I was asking more clarity about this deduction he is became rude and started saying this is been due to change in browsing mode etc… and he could not provide any clarity or solution about this complaint and he himself disconnected the call .
Further I have never received any complaint number or resolution status about this issue. Further the IVR settings are changed to my account from Airtel that I could not able to contact the customer care itself for next few days.
The similar incident has happened already two times and I have registered a complaint that I could not able to contact Customer care from Toll free 198. This issue was not at all resolved and left un attended.
The customer service is not serious about any complaints registered and they are very rude in replaying. Further they make the habit of activating some services themselves without users knowledge and in to money laundering. Sometimes during travelling or while we are out of station, the main account balance is completely laundered and the customer will never be able to get in touch with support team that makes the situation more critical.
Request to recognise this consumer complaint and initiate necessary actions to avoid similar such events in future. Also request to arrange to revert back the abnormal deductions happened till date.

Recently i have got a offer messege from my airtel service provider. The messege was written below "3G INTERNET OFFER! Unlimited Internet on your airtel mobile with Rs149 for 30 days". By seeing this messeg i went to reacharge this offer. For a conformation i contacted to the customer service center of airtel. From there the customer service representative checked the offer and told me 'there is no such 3G offer for you it was a wrong messege the offer exisit in 2G plan only'. The service provider were trying to cheet me by giving wrong messeges. The next day they also send the same message again. What will i do for this?

I am getting a miscall from [protected] when i call back the guy was talking that he is calling from airtel Delhi branch and my number won some amount so want and he is talking some thing but before that call gets cut so please get some action on this kind of call or to the company.I saw that so many people are getting same problem.please kindly support.

Hi, I activated my Sim card on 04th Dec 2012 with 249RS corporate plan and 98Rs Data plan for 2GB.
I haven't started to use that data storage.
On 5th Dec 12 07:55pm I got the message as below:
Usage for your airtel mobile [protected] till 04th dec 12 is reaching your credit limit of Rs500.. Please pay rs 200 s interm payment for continued services.
So i got the very bad and unreliable feeling on airtel. So you have to clarify it. Customer not responded properly.And i would like to disconnect my number.

Dear Concern,

I am using Airtel Prepaid Connection +91-[protected]. I filled up MNP form to port to Tata Docomo on 27th November 2012 along with my documents. I got SMS from Tata Docomo that Porting request registered successfully and request no is 9882479. Since then I am getting calls from Airtel for some offers in which I am not interested and still want to port out. But still my number is not ported to Tata Docomo. I am unable to connect to Customer Care Service of Airtel as well as Nodal Officer. I sent email to Nodal Officer regarding same but didn't get any reply. Last time I ported from Tata Docomo to Airtel and it was done within 4 days. Now it has been more than 7 days but still my number is not ported. I want my number to be ported out as early as possible else I have few Airtel postpaid connections in my family I will also port all these connections as well.


thanks and regards,

Rahul Chitale
+91-[protected]

Dear sir/ Madam,

I am Bineesh. I have one Airtel Post paid connection. As per the email confirmation from Airtel customers care on 6th Nov'12, they
requested me to pay INR 2385.93 (Both billed amount and unbilled amount) and I have made a payment of INR 2385 on 7th Nov'12. Also I hve made a call on 21st Oct'12 to Airtel customers care and gave a request to deactivate the connection, due to I am relocating to UAE. After the bill payment I have send another mail to their customers care stated that I have done a payment of RS 2385 and requested them to deactivate the connection.

I am in abroad from 2nd Nov'12, So from 1st Nov 12 onwards I was not using the connection.

Also I wish to informed you that I have documented all your mail and in my previous mail I have clearly stated that this is also treating to
documents that henceforth I will not responsible for any payment for the below mentioned airtel Postpaid connection.

Today I got another bill from your side to make a payment of INR 42.00/ Which I can't able to pay from here.

So Please deactivate this connection and also I would request you to informed that henceforth I don't want to receive any bill to my email
id.


Thanks in advance,
Bineesh

I have not received e-bills / hard copy of the bill since last two months October & November. I received only SMS. For October I receive SMS mentioning that my bill for the month is 0.00. For November I receive SMS on 29th November mentioing the bill of Rs.2019.98. But I have not received any bill for both the months. Since 3th December 2012 I keep on calling many times in a day sending messages at 121 to get the details of my Bill Summary. But everytime I received communication over phone from the Executive that their system is either down or under upgradation therefore they are not able to tell my bill details and advised me to call after 4 hrs. and also they had mentioned that even after calling 4 hrs they are not sure weather their system will be working or not as they keep on mentioning every caller to call after 4 hrs. They advise me to send the SMS on 121 for one time e-bill for the specific month. On their advise I did for last three months but I did not received any bill. Than later on after three days they said to me that my mobile no. is now under corporate connection therefore e-bill services has been deactivated and now need to be re-activated. Again I sent the request through SMS to receive e-bill for both October & November but I received the bill for November month.

I checked my bill for November month and found that Rs.1588.78 as Outstanding transfer from old to new account debit is showing.

I do not understand if there was zero bill in the month of October than how come outstanding transfer from old to new account debit is taking place. I am continously chasing to Airtell for the details but they are not telling me the details. Their seniors do not talk and always found busy in talking over phone and even after mentioning call back request call back dosn't come.

My name is Harish Gogde. I was activated Airtel GPRS Plan Rs 5 for 50 MB for 1 day on 2-12-12 at 6:00 AM.
I was use the Internet about 10 AM , 2 PM, 6 PM , 8 PM. I was use about 20 to 25 MB on that day but When I was check my main account balance the amount of GPRS deducted from my main account. I was called to customer care for Complaint 198 on 5 Dec 2012 customer care receive my call at 19:59 he was hear my complaint and disconnect my call. I was try again at 20:03 again receive my call then disconnect my call after that my call was not connected to the customer care 198. So please give me the resolution of my complaint as soon as possible.

My Mobile No is [protected]
Email - [protected]@gmail.com