Airtel Complaints & Reviews

Airtel India customer care — Undue balance deduction

Since last two months my balance is getting deducted without any consumption. My cell is Nokia C5, network is airtel prepaid. Want the clarification & credit the undue deduction.

Namaste Mr.Dasgupta,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms.Dassgupta,

We would like to inform you that your concern listed 07 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Brod band — false billing

I was a User of Airtel Brod band connection. Fisrt I was using 128 kbps unlimited plan, but after 1 or 2 months I got a call from Airtel for a upgradation. They offered me 777 plan which is 2mbps speed with 4gb free usage. Generaly I use to sit at my office from 12:30 PM to 1:30 AM (near about 13hrs) But when I got the monthly bill it was more than Rs 5500/-, Which is I think impossible because I generaly use only to check my e-mails like hot mail, orkut & yahoomail that to after 1:30AM for 1 or maximum 2hrs. But in the bill most of the usage timing are between 7:00pm to 11:00 PM. If I use to stay at my office from 12:30PM to 1:30AM then how can i use my internet during 7:00 PM to 11:00 PM. I asked them for an Explanation for the billing . They told me "We'll provide you shortly" and after that they never called me back. And I didn't pay because I knew that the bill is fake. After that Explanation they didn't told me for the bill & the next month I got another bill where the amount was Rs 11700/-. Again I called them & asked for an explanation because this time they have done same thing. And after my 2nd call they still didn't called my back for that explanation. But 2 days back 23/09/2008 I got a call from some one who called him self as sub inspector Raghubir Singh from Dariyaganj police station. He told Me I have arrest warrant for you, as I was completely unaware of this I asked for the reason. Then he gave me the advocates phone no. I called that person who called him self Neeraj Goel "Advocate told me as You didn't pay the Airtel brodband Bill for that reason Airtel Bharti file a case against you. I explain everything about my problem even that explanation i was asking them. Advocate said Airtel didn't treet you fairly. You can talk to there Legal Adviser Mr Sushil Sharma. I meet Mr Sushil Sharma I asked him for a out of court settlement. I explained him about my problem & I request him to have a look where is problem on my bill. But his behaviour was so rude he told "Its a police case You have to pay whatever the billing amount is, we can't do anything, any how you have to pay right now.I request him that I can give you 2 post dated cheque for two different months that I can servive in Noida at least" At that time I was scared about police so I gave him a post dated cheque of Rs8000/- for 30/09/2008. But at afternoon by 4:00 or 5:00PM I came to know some one from Airtel that the police officer who called me that advocate all are fake. They all are airtel employes and its there procedure of collection. Only for them my mental status was so bad i didn't concentrate on my work also. Then I made a request to my Bank for stop payment of my cheque, because they want to collect there money in a worng way. I have asked them for an explanation which they didn't gave. Airtel are cheating there customers. Airtel want to make money with fraud billing & cheating there customers. Now I want you to help me.

AirTel — Irrelevant Bills being sent

I got dissconeted Airtel Landline no. 4252168 on 8.3.10 vide complaint for concellation no. 30275220 and was given dissconection no. 30290306 on 8.3.10 and was told that my connection has been dissconected.

Later in the month of April I again got a call telling me that at the time of dissconection Mach Bill was not generated so, please, pay upto 9th of March.I thought it logical and paid that Bill also.

Aitel again started harassing me for last two months with further with calls for payment. I gave them Dissconection no. and the caller said OK now you will not be bothered with such call. But after some pause again call for payment started coming and I am really tired of such calls.

THERE IS NO CONNECTION OF AIRTEL IN MY HOUSE BUT THEY KEEP ON BOTHERING ME.AND CALLER ALSO ACCEPTS THAT NO CALL ARE BEING MADE BUT INSIST FOR PAYMENT. PLEASE SEE THAT SUCH CALL ARE STOPPED.

Airtel Broadband — FALSE BILLING

I HAVE 1 CONNECTION FROM AIRTEL BRODBAND COMPANY...
MY TELIPHONE NUMBER_[protected]
NAME_ VIJAY VALECHA
COMPLAINT------
SIR I M VERY TIRED & HARRISMENT FROM AIRTEL BRODBAND COMPANY I DONT KNW NOW WHT I DO BECOUSE I AM ALLREDDY PAID ADVANCE RENTAL 2480........EVEN WE PAID 2 YA 3 BILLS ALLREDDY DONE FROM OUR SIDE & AIRTEL WANT MORE MONEY OURSELF NOW I WANT WAIVER FROM LAST 3 MONTH BILLS...
OTHERWISE WE WILL GO POLICE & CONSUMER COSUMER COURT ALSO WE ARE NOT FOOL..... ( UNDER 3 MONTH ADVANCE RENTAL PACK )
NOW PLZ HELP ME BECOUSE I M MAINTAIN SMALL OFFICE & AIRTEL REPRESNTIVE GO FOR WRONG COMMITMENT WITH ME...
NOW PLZ TELL ME WHERE GO ? ? ? ?
I M HEARTLY WAITING FOR UR REPLYYYY...
( I HAVE ALL PROOF FOR THIS COMPLAINT )

NAME> > VIJAY VALECHA
NUMBER> > [protected]
CITY> > GWALIOR

Hi,
I, Arunkumar I Staing Neture Cure Hospital, B.J.J Ram Colony, Balkampet, H.No. 7-1-246/86, Hyderabad. My phone no. [protected], I had purchase airtel brodband concection date of 10.09.211 but there are no airtel network in my area. plz provide airtel network in my area.

Thanking you
Your's faithfully


Arunkumar
(Customer)

Airtel Broadband — Irrelevant Bill

My airtel landline number is[protected].I requested Plan change on 6th July 2011.That time it was told ne that plan will be changed from next billing cycle That is 26th july Keeping in view i stared using net.But They didnot changed the plan & imposed bill of some 1500 Rs.
When complained thier coustomer care has told they will revert back charges as this was mistake and we were not able to change the plan.But again next month they imposed some 1800 Rs charges.Inspite of calling 20-25 times they didnot responded I wrote mail some 10-15 times to appelate and also nodal officer But till today charges are not reverted back.

So much of MENTAL TENSION IN CHANGE OF PLAN AND ALSO UNNESSARY BILL ALSO.My mobile number also i updated in thier account but no response thier escalation officer ,coustomer care assured me to revert back amount But every month That amount is added in bill with late charges.

I also put ticket 10-20 times but complaints are closed without resolution

Hi Priya
Mailing them is the best option. In the website you will find a list of email ids and phone nos of all the highest authorities.
send a mail to all of them together and also mention that if it is not resolved you will be going to consumer court and filing a case. Also call some of them and tell the same thing.
Also try going to a center and tell them the issue.
Lets hope the issue is resolved.

Hi,

This is with regards to false billing which has been billed to me.

the Customer service has been informed several times on the same but they are not ready to accept my Justification.

I have all the proofs to justify my side.

Attached are my proof o[censored]sage. & the email communication are pasted below.

Thanks

Sudip Manna
[protected]

Please find the below conversation and attached details



[protected] Forwarded message[protected]
From: <nodalofficer.[protected]@in.airtel.com>
Date: Fri, Jan 13, 2012 at 12:27 PM
Subject: Re: SERVICE REQUEST NO.IS 41202921 YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 22-DEC-2011 [|BAL|Qrc[protected]|]
To: sudip.[protected]@gmail.com


Dear Mr. Manna,

This has reference to your e-mail expressing concern regarding the bill charges and data usage for your airtel data card number [protected].

As per our service request number 41202921, we checked in your account and found that you was in ( GPRS Plan Charges Double 3G 675 Data card Plan (Without Voice With SMS)) as per this Bill Plan eligible discount component ( 3.125 GB 3G GPRS Free,2p/100KB (After 9.44306GB 100% Free)) as per this component first your usage of 3.125GB free and after that usage was charged as 2P/100KB upto 9.44306GB and as per this condition you got discount and for his extra usage only charged in the Bill, So charges are valid.

Discount given in the Bill for 3.125GB:

We hope that we have been able to address your concern suitably.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,



Aniket Kumar
Nodal Office
Bharti Airtel Limited


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[protected]Original Message[protected]
From: sudip.[protected]@gmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 11/01/2012 07:19:50 PM
Subject: Re: SERVICE REQUEST NO.IS 41202921 YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 22-DEC-2011 [|BAL|Qrc[protected]|]

Hi,

I have tried to reach out to the mentioned nodal office. Had no luck on the
same.

Please look to it gets resolved at the earliest.

Its sad to say that i have got a notification for LEGAL NOTICE for the
mentioned issue.

I think i need to put this on consumer forum.

Thanks & Regards
Sudip Manna

On Wed, Jan 11, 2012 at 2:33 AM, <[protected]@in.airtel.com> wrote:
Dear Sudip Manna,

Ref: Email dated[protected], expressing concern regarding the bill charges and
data usage for your airtel data card number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

At the outset, we sincerely apologize for any unintentional inconvenience
caused to you with regard to delayed response.

As per our service request number 41202921, we understand that you have
expressed concern regarding bill charges and data usage and provide details of
Nodal officer for your airtel mobile number [protected].

The Nodal Desk has been designed to help resolve issues which have so far not
been resolved to your satisfaction.

You may contact the Nodal Officer of your region as per the below mentioned
details:

Contact No: [protected]

Email Address: nodalofficer.[protected]@in.airtel.com

The details for Nodal Officers are also available on our website www.airtel.in,
under the 'Contact Us' tab.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.


Yours Sincerely,
SURESH P
Customer Care
Bharti Airtel Limited





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on the link below & provide us your valuable feedback on this interaction
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216B97FB C C7697E42558BBDA274EF26EAFEE147291FA1D7F8781808CF31A7C878BF9 0
1&refno=Qrc[protected]



[protected]Original Message[protected]
From: sudip.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 06/01/2012 05:28:20 PM
Subject: Re: SERVICE REQUEST NO.IS 41202921 YOUR AIRTEL BILL FOR ACCOUNT
NUMBER: [protected], BILL DATE: 22-DEC-2011 [|BAL|Qrc[protected]|]

Hi,

I am yet to hear it from the nodal officer.

I will not pay this irrelevant bill.

Please disconnect my connection, if it cannot be taken care.

Thanks & Regards
Sudip Manna

On Fri, Dec 30, 2011 at 3:10 PM, sudip manna wrote:
Hi,

I have not yet been addressed on the same.

This is the reason with airtel why dont take up a airtel postpaid connection.

Looks like i have made a mistake....taking up the AIRTEL 3G data card.

This issue was been discussed with the first, nd the agent had agreed to the
fact that its an error.

Thanks & Regards
Sudip Manna


On Fri, Dec 23, 2011 at 1:05 AM, <[protected]@in.airtel.com> wrote:
Dear Customer,

Ref: Email dated[protected], expressing concern regarding the bill charges for
your airtel Data Card number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have already raised a complaint regarding
the bill charges with the relevant team. For your reference, the Unique Service
Request number is 41202921. Our team will be contacting you by[protected]
within 02:30 pm with
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
Thanks & Regards


Sudip Manna

+[protected]
Bangalore
sudip.[protected]@gmail.com

Would like to here this issue resolved ASAP.

Namaste Ms.Srivastava,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AIRTEL TELEMEDIA SERVICES — Worst services by Airtel Broadband

Hello,

Myself Rahul Prasad from Hyderabad, I was using AIRTEL broadband connection number[protected], Due to irregular billing pattern by Airtel Telemedia Services after first cycle even after multiple reminders to Airtel costumer care, Airtel Telemedia Services failed to provide bill for payment for 2nd and 3rd consecutive months neither by post or email, Later line was disconnected by Airtel without any information. Referring to the concern, I had written multiple emails to Hyderabad Nodal officer Mr. Vishnu after detailed telephonic conversation, I requested Mr. Vishnu to withdraw the connection completely and close account.

Now, after 7 months I received a call from recovery agent to pay outstanding bill, though Airtel Telemedia Services has not yet provided any bill till date.

I am willing to lodge a complain against Airtel Telemedia Service for failure of poor service and calling through recovery agents for unbilled payment recovery.

Kindly advice,

Thanks,

Rahul Prasad
[protected]

I have activatd airtel gprs and using it, but on airtel gprs there are not charges applicable for it, only the weekly charge of Rs.75/- has to be deducted but the charges are taken extra while i use it, and to refer to the sustomer care i couldnt get on line, they have informed to send a message but there is no use of it the customer care is utter waste.

AirTel — Cheating customers

I am a prepaid Airtel subscriber, my Tel. no [protected]. I am short of words to express my feelings about this company, I can say THIS COMPNAY IS A BIG FRAUD, I have complained several times that I have not down loaded any thing from my mobile inspite of my repeated complaints to their customer service, my account is regularly being debited, now this fraudulent company has the guts to show a debit balance in my prepaid accont, this is the level to which this company can stoop to. I can only say that this company is using technology to pick peoples pockets.
every day I had been receiving filthy unromantics messages, cricket scores, and lousy jokes. I had been to their office in Chembur, Mumbai, it was filled with customers having similar complaints.

I deposited Rs.64/-(Trn id[protected],on[protected] to avail the scheme of 1paise/sec
for 1year.Surprisingly ,on 3.12.2009,4.-12-2009 &[protected] AIRTEL sent me SMS for availing 50paise/min,which is absolutely USELESS for my requirement.On[protected],in all of my outgoing calls for even 21 secs,5 secs,and so on Airtel deducted forcefully 50 paise per call,instead of 21 paise,5 paise respectedly,which is highly irregular,because while AIRTEL is enjoying my deposit for Rs.64/- for 1 /sec plan,but imposing forcefully another plan ,which I have neither been wanted,nor been accepted.It is a serious offence to a customer for stealing money without his concent & acceptence,neglecting the facility for which a CUSTOMER opted & deposted money.
This illegal stealing is highly punishable ,since AIRTEL is creating financial & mental loss to a bonafide customer . I request to stop this type o[censored]nauthorised stealing & get back the excess amount illegally deducted at earliest,and restore the facility for Rs.1 paise/sec,for which AIRTEL is enjoying my deposit for 1 year,under intimation to me.,faililg which severe legal steps will be taken & complain will be sent to higher authorities.

MY MOBILE NUMBER-[protected]
Date[protected]

AirTel — cheating of customers

Respected Sir/Madam,
I am a working employee. I am using the Airtel Mobile services. Today[protected] i have recharged with 30 ruppes. My father health is not good. When i was in the meeting in my office, i got the call from one mobile number [protected]. I didn't pick the call because i was in the meeting. after completion of the meeting, i recalled to the same number. i thought anyone of my friend had called me. when i called to that number, it is saying "welcome to hello tunes'. i immeadiatley has cut the phone. i got the message , "welcome to hello tunes you have been charged 10 rs for 10 days subscription. Immediatley i got another message saying "you have been charged rs.15. your hello tune has been changed to some new song. Again i got the message saying, " thank you for calling 530309". I actually have called to the mobile number which i have got when i was in the meeting. i didn't know that it is airtel's number. i can i recognize whether that calling was coming from the airtel or anyone of the person. That too i have not called to above number 530309. When the customer call to [protected] number , they are charging call charges rates and also 25 rupees extra. They have cheated me. My father health is not good now. how can i contact my family now. recharges are not available near by. How can these airtel people can charge me 25 rupees without intimating.

Please take an action on these people. And it should not be happen to the any of the other customers. Evey rupee is valuable for every citizen. And also i am expecting my money back which they have charged.

Thanks and Regards,
P.Nagaraju,
Mob:- [protected].

I am using a airtel pre paid sim from past 6.5 years, Recently since 6 months there is a regular problem of call drop, charging excess all the time and some time you are not able to dial any number (gives a voice message,"Number is invalid") and you are charged for that as 1 call. recently i started keeping a tab on this, and i found out that, Airtel guys are cheating pre paid customers big time. When contacted support and logged complaints several times, nothing happens, the only reply we get is, "We are extremely sorry, we can understand your problem", and the customer support executives have started a new practice, when they are unable to answer the customer, they put the customer on hold for some time and then disconnect.

All my Customers/friends/relatives have the same number, i am in such a helpless situation, that i cant even change the number. and in spite of paying airtel, i am very Irritated.

Hope Airtel looks at this message a tries to work on their Customer support and Not cheat people instead.

Airtel Mobile Services — Poor quality of service and cheating

Dear Sir / Madam:

I have three mobile connections with Bharti Airtel ([protected], [protected] and [protected]) and the servicd stinks to say the least. It stinks so much that it worse than rotting garbage. I have made so many complaints and all I get is the same cliched message. That they care about customers and will leave no stone unturned to solve the issues. But, at the end of the day, it is business as usual. I am sure a lot many like me have had the same experience as me. We are waiting for the day when mobile portability will be introduced. Then it will be a good bye or should it be a bad bye to this lousy enterprise. I fervently hope that the organisation shuts shop and disappears from the horizon.

With best regards.
Dr. Vijayshankar
56, Emerald Enclave
Mysore - 571606

AirTel — Cheating the Customers

The main issue is that slowly increase the call rate, without informing the customers. No more favorable schemes in that call flow.

I have been an airtel mobile customer for more than 5+ years. Today i discover that a conference calling facility that has been free for the entire customer base has been Rs.100 for me for the last one year because i did not intimate them to cancel it. When i requested a reason for not letting me know when the the service has been free, they were fumbling and could not give me a fair reason.

Means that if i would not have intimated now, i would have be royally cheated for the rest for my life.

thanks to no. portability, i have decided to quit airtel.

On 3rd march 2011 Airtel service deducted Rs.15 from my no.[protected] ,Whereus I didn't activated it from my side.So I request airtel service to refund my money.I called customercare they told [application down]then how Airtel will serve people?.

AirTel — Cheating the customer

My Mobile No. is[protected]. Without my permission or request or confirmation Airtel is robbing me of my money by RENEWING WORLD CUP SCHEDULER SUBSCRIPTION daily. I was browsing my net on mobile on 11.04.2011 and without my knowledge and confirmation I was sent a message confirming my subscription for WORLD CUP SCHEDULER, which I had not opted for. From then on daily I am receiving a message that WORLD CUP SCHEDULER IS RENEWED and I have been charged. And intelligently they are not giving me a link to UNSUBSCRIBE the service. This is not the first time that this is happening. It has happened many times before, but because of lack of time, I let them go.

I had been contacting 121, daily since 11.04.2011, to kindly deactivate the SUBSCRIPTION, but to no avail. The Executives are unable to take any action on the complaint or they do not want to take any action. On 14.04.2011, I was promised by Airtel that the SUBSCRIPTION has been cancelled and I will get a confirmation report within 4 hours. That has not happened and I am still receiving SUBSCRIPTION RENEWAL MESSAGES.

I request you to please stop WORLD CUP SCHEDULER SUBSCRIPTION immediately, and refund the money which has been collected from me UNAUTHORISEDLY. This amounts to Cheating and Fraud. If no action is taken immediately I will be compelled to publish the same matter in all leading NEWSPAPERS.

Thanks

AirTel — Airtel cheating customers

Airtel cheating customers
I am using Airtel prepaid card no [protected]. On last 6 year 12:33 AM I received one continuous SMS from Airtel Number 54321.I just opened first SMS immediately 75 Rs deducted from my account .

AirTel — Cheating the customers

This is Amarnath I have use the Airtel Mobile service since 2007 Last three months back I have Activated the service name DO NOT DISTURB because they are sending lot of sms and unwanted calls in meeting time and the driving time so I activated. They told this service will effect within 45 days you will not receive any calls and SMS from our side. Till now I received the sms and calls from AIRTEL. Last 15 days back I have complained again they told it will stop by 25th May but I received calls and sms till now. Today I called at 12:00 AM one guy picked up the call and he cuts the call suddenly then I tried many times but call did not connect with customer care they are blocked my number. I called 2 times using my nearest recharge guy then they are picked up and they told me we will stop it and our manager will call you but they are did not called till now.

AIRTEL mobile service is cheating the people their service is service that guys are .

Warm Regards,
Amarnath
[protected]

I got the end date for this complaint on 8th june. If it is clarified I will satisfy otherwise I wont satisfy .

Airtel has charged extra Rs3416 for data usage as the plan that I am currently under has a limit of 300MB (monthly GPRS rental of Rs 99) and my usage has been 800MB. So they have charged for 500MB usage. At the same time, Airtel has another plan that provides a limit of 2GB with a monthly rental of Rs 98. So basically customers who are unaware of the new plan continue to be charged huge sums so that Airtel can make a profit. In spite of speaking to multiple representatives from Airtel regarding this billing, I have been unable to make them see any reasoning. Kindly help put an end to ths exploitation of customers by Airtel.

Airtel — Cheating customers and charging without providing service

My email to Airtel (self explainatory):

I have still not received a response from you even though you apologised for delayed response and confirmed that i will get a response by 17th. JUst to remind you that you have already taken more than 40 days since the issue was escalated to the appellate authority. Therefore marking all id's i could find hoping someone is sensible in airtel and cares to respond to its customers honestly!

I finally got one from your customer service team (I dont expect to start interacting with them again and dont understand why you have appellate authority if this is going to be investigated by customer service anyway?)

The response i have received is frivolous and just says that the bill is correct because u have a state of the art billing system. Just want to remind you that your state of the art system has not been able to provide connectivity for 3 months and your amazing billing system has continued to charge me. I dont know if you have any sensible people in Airtel who can understand plain english over the telephone or email!!!

As per your email itself, there was no outstanding on 23rd Jul. how are you sending me the bill now??? does it make any sense to you? you are also aware that the connection is not working for 3 months and i have already paid for 2 months for which you should refund my money as you have not provided the service!!!

Your processes are exceptionally poor, over last three months i have been following up with Customer service, then nodal officer, then appellate office and i am now routed back to customer service.. are you just trying to harrass customers and force them to log cases against you in consumer forum and courts? i have been requesting for a cancellation of this connection for two months... why have you not been cancelling it despite paying all dues a month and a half ago (which you should not have charged in the first place if you were honest as you didn't provide the service)

You should be ashamed!

Hi Sunil,

I have been a customer with Airtel for the past 7 years and I am absolutely horrified by the abysmally pathetic service Airtel offers me in terms of quality of service (mobile), and the sheer incompetence and lack of professionalism of its customer care department. The past 3 months have been a horrendous experience for me and I would like to bring to your attention the same.

It all started with my network related complaint that I raised on the 18th of May. Due to the poor network, I am having to spend late nights at office for calls with my customers located in the US. All this when I could get to the comfort of my house and receive the same. Your team has not bothered to action this complaint for over two and a half months and every time I call them they inform me that they are escalating to the technical, which I now know is a farce. Finally, during the week of august 15th a technician visit my home and took some readings and only to not hear back from Airtel again.

I have escalated the matter with your nodal and appellate authorities in the customer "dont" care department but to no avail. Everybody within your appellate office (Leo Arvind, Anil, Ramesh) makes false promises of call backs with updates on the issue but none what-so-ever came from them. These are my issues with Airtel:

1. Airtel's customer "dont" care department lacks any professionalism and commitment to resolving customer issues. The escalation authorities are also just as impotent.
2. The appellate officers (Leo Arvind, Anil and Ramesh) refuse to bring their manager Sharath Damani on the call saying they will not do it. So I cannot escalate to the next higher level authority.
3. Because of Airtel's poor network and lack of commitment to resolve it, I've had to spend sleepless night at my workplace, while I could be spending time with my family.
4. Because of Airtel's poor network, I've had to make 4-5 extra calls for every call because of calls drops and poor voice quality.
5. Airtel disconnected my mobile connection without informing about the same.

My Position:
1. 70% of my calls are made from home, as I have a fixed line desk connection at office which I use while I am at office. I am ready to pay for good service which I have received 30% of the time which translates to 30% of my bill value.
2. If customers are charged a fine for late payment of bills, then Airtel should also pay a fine for non-actioning a customer complaint. It is only but fair.

I have had a horrid 2 months with airtel and need a resolution to this issue.

I look forward to some action at least from your side.

Regards,
Upendra Thayi
Working partner, Thulsi n Thyme.

Bharti Airtel — Have not refunded my money since two and half months

Hi,

Initially I had applied for an Airtel Broadband connection sometime in the first week of July. They finally after one month at the end of July told me that the connection is not available and told that the money that I had paid will be refunded within 15 day. But it has been more than a month and I have not received my money.

When we call them they say someone will call within a day but from inception till now no one has called me regarding this issue, or most of the time they just hang up the phone, and calling them again is very irritating. And actually I am writing this complaint when I am waiting for someone to escalate the call and its been like around half an hour that no one has responded and I'm still on line.

The latest complaint number that was given to me is 2709550. Please help me out with this is the worst customer experience I have faced till now.

I have been receiving multiple communications to you on my phone ([protected]) and email id. I have also written to all your appellate authorities(exactly the email copied above which you should have been able to locate had you read the email above). You also had all my contact details including my phone, two emails as well as physical address linked to my account and you should have been able to pull it up had you checked email to appellate authority. Is it really that difficult?

Can you stop giving these excuses and try to resolve it?? all the details are already in your records including multiple emails to all in Airtel and i am tired of explaining the details to every new person who calls. And then they dont do anything.

AirTel — Abysmally poor customer care services

I am a professional in Chennai - I possess 2 mobile connections, 2 ipad connections, 1 broad band and one land line all from Airtel. And i am extremely ashamed to be an airtel customer. For each of these connections I had to visit airtel office in Santhome at least 10 times , talk to 121 to about 40 representatives and wait for a week before the connection gets functional. And i am certainly to blame my stupidity for still continuing with airtel. Yesterday at the Santhome office I requested for a change of one of my connections from blackberry to iphone 4 and also for a microsim. The chap who attended to me after about 45 min of waiting ( Mr.Aseem or Asin) told me that the microsim is activated and the change of plan to iphone will come to effect at 7.00 am the following day. At 7.00am i called some one on 121. she told that she'll try to look into it and then speed up the process. At 9.00 I called another male this time. He told that he is activating the SIM and will take 4 hrs for activation. Soon he called me up and told me that the sim ahs been activated. But nothing happened. I then went to the Santhome centre where i was told that they'll activate the sim and it'll take 6 hours from then. 4 hours later i called 121, a lady repiled this time and told that the sim has not been activated and will try her best to do so. It's amazing how disjointed airtel services can be,. They are making simple fools o[censored]s customers. Airtel seems to employ sub-standard personnel who have no idea what they are doing. It's a shame. Such service quality is unheard of in UK, Europe or Malaysia. I am just disgusted. Even services in Bangladesh and Sri Lanka where i worked are far more better. There seems to be a complete lack of some central administrative system. It's time Airtel either closed shop in India or learn some basic administrative methodology.

AirTel — Cheating with Customer

Dear Sir,

As for the information i have to inform you that i am the customer of Airtel since 1 year.
Since last week i am very unhappy with the service provided by airtel as it's deducting money from account every now and then of 10 paisa to 60 paisa (it varies from time to time) with out any usage of anything. I am so confused that why it's deducting money from my account. And even i have balance in my account it's coming that " U don't have sufficient balance to make the call." More ever few days back it has deducted around Rs. 134 with out any reason.
I want all my money back other wise i will switch to another service provider.

Namaste Mr.Johri,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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We are a startup company based at Vaishali Ghaziabad. Our broadband is not working for past 4 days, we have registered complaints multiple times (reference id 34570508, 34511094, 34491830,[protected]. It is really unfortunate that despite charging hefty amount, the irresponsible customer relationship officers close the ticket without giving resolution.

If any senior in Ghaziabad (ncr) circle is able to see this complaint, we expect immediate action on this problem. This really look ugly if a big brand like Airtel handles its customers so carelessly. Closing the ticket without our consent and charging customers without giving services is no less than cheating.

Thanks
[protected]@vibrantworx.com

Namaste Mr.Pandit,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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I also lost rs.80 and when i called the airtel customer care they told that i downloaded content from nazara. Cheater airtel.I want my money back.

I am getting charges as well for my phone number here in the.Philippines. better fix this now! Email me @[protected]@gmail.com

Namaste (shourin),

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr.Dhali,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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air tel gprs — fooled by fraud AIR TEL

Air tel cheated me by enrolling me for a gprs plan of 2 gb but sent a faulty software that selected the wrong access point AIR TEL LIVE and they sent a bill of Rs 3500 for gprs for 200 mb usage where as I had already taken a 2000 mb free plan of rent 100 of mobile office AIR TEL.

So air tel cheats by showing a cheap plan and then get you hooked to AIR TEL LIVE by faulty software that we have to save in our mobiles and cheats customers.

Sandeep
[protected]
sandeepsingh.[protected]@gmail.com

Airtel — Extra tax charge

Irtel tax calculation system is wrong, so normally they charge extra money. It is going on from last lots of years, even its only some paisa but if we calculate in terms of total customers the money go in carores. You can see attached picture with data.

Rajeev Parashar
[protected]

Namaste Pritam,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Hi Arpit,


Thank you, for you mail!

As, This issue didnt get solved...
also i try ed again and again to airtel customer care, but the didnt give any resolution..

now finally, i got a call from, airtel billing unit, that i[censored] didnt pay your connection get disconnected.

also tax get increased by month by month on bill.

Now what will i do?

Its too late i am facing this same from last two months..

Please resolve this ASAP..


Thanks

Pritam Jodhe
[protected]
/[protected]

Namaste,

Plz reply..i am witting for ur gentle reply...


Thank You!

Hey Please solve this...


I am waiting!

Airtel Mobile — Unwanted Deduction of balance by mobile operator Airtel

I have recieved on mobile SMS from 54321 saying thanks for downloading you have been charged Rs.10
Though i have not clicked anyting in my mobile.
I have called airtel customer care no 198 and requested many times that i do not want anything like airtel live etc. deactivate the service but i have observed that they temporary deactivate the service and again some other service is activated and i am getting charged again thogh i do not want any service
But till now they have deducted many times my balance without notifying me.
I think this kind of robbing to cutomers should stopped if they want to activate some service should not activate it without my confirmation.
And i should get

Namaste Mr.Khan,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Hello Sir,
I am Amar Nath Pandey from Bihar. My M.NO. [protected]. I am using your service from a long period. But i have been vexed by deduction of balance by automatically activating unwanted service. Sir on 24/10/2012, from your company side 15/- balance hasbeen deducted. Your customer care executive are not ready to listen me. they are treating as a enemy. i couldn't be understand what to do.. plz help me.

Airtel — Excess amount billed and plan changed without intimation

Hello,

I am a post paid customer of Airtel. Rite from the beginning I had subscribed for 199 GV plan. However in September the plan was changed to Alex_FV299 Plan without intimating me. When I received bill for Sep-Oct, I was shocked with the amount charged and the changed plan. I raised an issue ticket for the same and two days after I was asked to pay a lesser amount with an assurance that the plan would be changed back to 199 GV Plan. Tickets raised were[protected] and[protected].
In Nov, when I received the bill for Oct-Nov, again the same issue cropped up and this time the below tickets were raised
19431569 and 19431630. I was again given assurance that everything will be resolved.
Now for Dec again, the same thing has happended. Today again I have raised an issue ticket for the same two errors: 19789164.
I donot understand why such an harrassment. If this continues, it would be hard for me to contiue with Airtel. I am Airtel customer from last 3 years.But never faced such a situation. Why such an irresponsible behaviour by the Airtel Customer reps. If such resolutions flow to the customers than I am afraid, soon airtel customers would be driven to Vodafone and other airtel competitors.
A sincere advice: Either innovate your services or educate the front end and backend customer reps, so that seasoned customers wouldnot have to undergo such a torchure.

AirTel — plan chaged without intimation & excess bill

in april 08 i have taken one air tel connection, no is [protected]. then suddenly after two months they changed my plan & the bill amount shoot up from three hundred to seven hundred.

I paid for one month & asked to correct the plan but nothing happened. then next month i refused to pay as per their new plan & asked them to correct the bill if you want me to pay. now toatal amount as per air tel is Rs 1578 /- & as per me it is around seven hundred including taxes.

two meetings already happened with them & they are now telling that TRI new rulling had came at that time & because of that they had changed my plan without infroming me, without asking me.
Can you pl clear as per law can they do like this.

Bharti Airtel — plan changed without intimation

Respected sir,

i have been using Airtel friends since the past 4 and a half years. The problem is that my friends plan lapsed without any prior notification. I had lodged a complaint with the airtel customer care executive and she assured me that within 24 hours my plan would be reverted back to friends plan and my balance loss would be refunded.

When i contacted the customer care executive after 24 hours, he was adamant and said i recharged my number with Rs. 26 and changed the plan. It might have been done by another person who might have recharged the wrong number by mistake. Now i want my friends plan back. Since i can assure you that i didnt recharge my number for changing the plan. Thanking You and expexting help as soon as possible.

Namaste Mr.Bajaj,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Dear Sir,

We are airtel customers for last 5 to 6 years and using prepaid service. I would like to give the complaint regarding network. We are unable to get the network for last 2 months. We always have to go out in the open area and call. Earlier we were not facing this problem. I would like to know why this problem is arising and when it will be resolved. 'we are now fed up to call again and again to customer care centre. Nobody is responding properly.

Namaste (glbrt2),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel — to claim prize

sir,
i have won 950, 000 usd in SHELL INT-L mobil draw. [protected] this is my mobil no.
please contact me

Ha ha ha... do not go for any such money, otherwise you will be end up paying money out of your pocket...

They all are fraud and simply ignore such emails or sms.

The thumb rule is, Money can't be earned easily, if someone offering you a easy money beware, there must be some catch.

We call this phising

Good luck

please conform me that what aqchual reseion of the that number

Airtel — stop sms, and dedections for those sms

my air tell no is [protected], the sms from 54542 , is un necessorily comming to me, and for that sms , they deduct rupees one per sms, without my concern, service complaint no 121 is not working , i also sent an sms, to 54542 it is not working, so please stop that sms service.

Airtel Mobile — auto Subscriptions of packages

My number is [protected] by the name of Abdul Alim (Charoda) Bhilai. Since last two months I have been noticed that hello tune is activated and monthly Rs 30 is deducted from my account I 'm trying to Connect customer care but due to congestion of network I'm unable to deactivate the hello tunes from my mobile. kindly help us to deactivate the hello tune as soon as possible

Regards
Abdul Alim

I have not got any response from your customer care up till now . I have to recharge as my balance is running out. Kindly suggest me what to do.

My number is [protected] which is in the name of Abdul Alim (Charoda) Bhilai. Since last two months I have been noticed that hello tune is activated and monthly Rs 30 is deducted from my account I 'm trying to Connect customer care but due to congestion of network I'm unable to deactivate the hello tunes from my mobile. kindly help us to deactivate the hello tune as soon as possible
I have launched the complaint on September 7th but up till now my balance is reducing day by day, I2 'm thinking that this company is fooling me

Regards
Abdul Alim

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Hai this is to say <b>About Airtel</b>
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<b>Antony</b>

Namaste (shourin),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste (shourin),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Prepaid — No signal in our area

Hi i am residing at Hasthinapuram near Chrompet, for past one week we don't get signal properly please do check and do the needful as soon as possible.

the signal is too weak in our area...i am from coimbatore dt a village named gomangalam pudur...my num s [protected] and[protected]

dear sir i want the details of outgoing & incoming calls of the
last 3 months
Mobile is- [protected]

dear sir i want the details of outgoing & incoming calls of the
last 3 months
Mobile is- [protected]

dear sir i want the details of outgoing & incoming calls of the
last 3 months
Mobile is- [protected]

Exact Location is near Isha Yara, Medavakkam

Namaste ( mano1985),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr.Debnath,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — DEDUCTION OF RS 99/ TWICE

On 17/11/09 I received 2 messages from no 54321 with the text " THANKS FOR DOWNLOADING INDO PAK CRICKET 2007 FROM AIRTEL.YOU HAVE BEEN CHARGED RS 99.BOLLYWOOD PICS. EVERYDAY-*321*555#" On 18TH I contacted at their helpline [protected] they promised me to resolve the dispute. On 19th morning I got a call from airtel representative he informed me that there was a mistake on their part and money will be refunded by 5 pm on 20/11/09 also give me the complaint no[protected],but no refund made to me .on 21/11/09 Icalled at no 121 and explained the whole story.I recd a message from 121 about my request giving me a request no [protected].On 22/11/09 again received a call from their representative and informed that the issue will be resolved by 24th of november..But no response from airtel till today.You are requested to look into the matter and help me in getting back my money My m no is [protected]

AirTel — deduction of rs.99 from my prepaid account

i was surfing internet through my mobile phone no.[protected] at around 1330 hrs on 26 April 2011.
Suddenly I received a message from the service provider that i have been charged Rs. 99/- for downloading Hungama Content game from Airtel. i knowingly did not download any game neither was i warned anything before charging this huge sum without my express concent. It seems that Airtel is hand in glove with these sites like hungama, to loot the subscribers. no express concent has been given by me to airtel to deduct my account for any other purpose other than my making calls through their network.

Namaste Mr.Dhawan,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — Unable to recharge prepaid

My mobile number is [protected]. Am unable to recharge my prepaid SIM card even though have lifetime validity. I had accordingly raised a complaint([protected]) with customer support on 31-Jul-09. Till date my issue has not been resolved. I have already escalated to Nodal & Appellate officers of the Airtel Karnataka zone. I have only received assurances of resolution within 24 hours each time. Nobody even bothers to call me back! Twice they called me to inform my issue is resolved only to find the reverse. And they went ahead & closed my original complaint & raised a new one instead. They point blank refused to reopen my original complaint! All this can be corroborated by the Airtel customer support as they record all the calls made to them.

Namaste Mr.Feroz,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste (dgawale),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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