Airtel Complaints & Reviews

Hello

This is Hari my mobile no# [protected] and it is AirTel Prepaid connection. 100+ rupes deducted from my balance without usage and information on August 15, 2012.
On Aug 14 evening my balance was 300+ rupes, and on Aug 15 2:16 AM 98 rupes deducted for 2G GPRS pack, so then my amount should be 200+, BUT on Aug 15 7AM my amount was 150+ only = they have deducted 50+ rupes without any usage. I called to CC and made a complient.... on this. Again some where around 2PM it was deducted 50+ rupes without any reason.
Again i callled to Custmercare peoples and they said the amount was deducted due to internet usage on Aug 15... i said on 2:16AM GPRS pack has been activated the why did the balace deducted my account -- there was no exact reason from their side...

complient no# are: CBDCC[protected] and CBDMO[protected]..


thanks
Hari
[protected]

Hi All,
Today dated 08/16/2012, i got a missed call from a number[protected],when i tried calling back the person on the other side told me that i have won a lottery worth 25 lakh rupees and started asking me personal questions and gave a number to contact further as [protected].Sensing something fishy i disconnected the call and checked my balance .it had been decreased at an alarming rate. Apart from this i searched on the internet and found that this call was from pakistan!!!!!!!!!!......Airtel can you please check these anonymous calls from being happening as this can cause serious trauma to the customers.....

My number is [protected]. My balance was deducted for message card renewal without any prior notice though i had stopped the services before. I contacted customer care where they asked me to "enjoy the service of message card" now. Furthermore, they told me now the procedure for blocking the auto renewal process had been changed. Also,now my number has been somehow blocked and i cannot connect to airtel customer care. Furthermore, when i asked information for number portability from airtel,,my call was put on hold without any response for a long time until finally, the call got disconnected. Please kindly take some action. I have been alloted a complaint reference number-[protected].
-Priyanka Shukla

sir,
my airtel broadband account no. is[protected].and account holders name is -prem ranjan mobile no.-[protected] and email [protected]@ymail.com.sir i want to dissconnect my internet connection because now i am leaving this city and it is not yet decided that where i am shifting.
so,please dissconnect my inernet connection as soon as possible.

Respected sir/madam,

I have purchased a Airtel USB data card, post paid a month ago, they have not come for address verification and later they have deactivated my mobile no. [protected]. I have contacted the Airtel store where I have purchased this data card, they said they would be coming for re-verification but 10 days passed no response, even they are not responding to my call and keeping it on hold. Please see that re-verification...

Hi ,
Today (Aug 9th,12) , I have 12131 (Toll free) no. & I have activated my best offer at Rs.5 and I got 900 Local / STD seconds for 2 days .
I received confirmation SMS also & when I am trying to check my remaining balance of this dedicated balance , nothing is displaying .
So many times I try to call on *123*230# but nothing is displaying regarding dedicated account balance info .

I wanted to complain this , when I tried to call Airtel Complain Toll Free No 198 and when I press the number for connecting to the customer care agent
its going back to the starting of the IVR Recording (option). This happens in the 198 number .

Has Airtel done the extreme step and fired all their customer agents?? (they wheren't that good though) :P




Thanks & Regards,
Hyderabad

sir i recharge with 1gb 3g internet pack with Rs.250 on 03/08/12 at 08:54 pm which is valid for 1 month. but i did'nt got the 3g speed.There after i contact with 3g technical help customer care no.12134 they verified and register a complaint on my no.[protected] & replied that my problem will be solved before 09/08/12 and called back by us. Sir,i contact them again on 09/08/012 at 04:20pm they again take 1 day,after 1 day again i contact but they transfer the call to senior supervisor he also told that your problem will soon solved... after that many times i called them....But Sir, i want to inform you that still now on 14/08/012, 10:55 pm my problem is not resolved & my validity also going to half finished
SIR PLEASE HELP ME.

On 10 Aug 2012 I have decident to to port my airtel number([protected]) to Vodafone due to Network and other issues .I sent message on 1900 and I received my Unique Porting ID (AX358768)on 10th Aug, 2012 from 1901 .However from 10th August onwards I have been continously harassed by Airtel Officials by bombarding me with continuous calling and asking me the same questions again and again that "why I am leaving Airtel" and inspite of giving/telling them the reasons they just reply that we will forward your request and my number will be ported to Vodafone but still nothing is done.

Since this is my prepaid nymber nothing has been pending from my side .

AIRTEL :- Please stop mental harassement by repeated calling otherwise I have to shift my Broadband and Digital TV Services connection to other providers .

Thanks
Gaurav

RESPECTED SIR,
MY NAME IS R.DURAISAMY S/O M.RAMASAMY MY MOBILE NO IS [protected] WRONG NAME IS CHITHAYEE. PLEASE CHANGE MY NAME R.DURAISAMY....................

SIR PLEASE HELP.............................................................

Hi,

I already have an Airtel postpaid mobile number, but I wanted another postpaid number for my wife today (14-Aug-12) as we are leaving tomorrow early morning to Ladhakh where only postpaid connections work.

A dealer name Platinum Plus (Ms. Anjali - [protected]) gave me a new number yesterday (13-Aug-12) for INR 500 (INR 200 as their fee and the remaining 300 to be billed in next three months). Their Executive Karan Tuteja ([protected]) came and picked up my address proof, photo and Rs. 500. The Address proof was of my old address which i changed yesterday (13-Aug-12) only. So he asked me to send the photocopy of the new place's rent agreement on his email by today (14-Aug-12) 12 pm. I clearly asked him to check my old address proof if it is visible properly and he was fine with it. He promised that the number will be activated by today (14-Aug-12).

I have send the scanned copy of the rent agreement of my new address today at 10:19 am to KAran's email id. But they started calling me that my house numer 89 is not clearly visible in my old address and can be mistaken for 39 (I specifically asked Karan Tuteja to check this and he was fine). For this I send them a scanned copy of my passport with the old address also at 11:27 am (just when they have send me the email address through sms).

I wanted to have the SIM working by today as we will be travelling early morning tomorrow.

Ms. Anjali now started saying that it was me who have given the improper address and the SIM will not be active today. I explained him that it was her executive only who clearly checked it. But she put down the phone saying that I am shouting at her.

After calling her again multiple times she pick the phone and said that she will not activate the number if I keep on shouting.

First this, it was not my fault, secondly it was their executives who were late all the time and third I will be angry because now I do not have time to get any other number from anywhere which will be activated today.

The problem is not about money, its about inconvinience and rudeness.

Platinum Plus dupes people for Rs. 200 all the time and it is a well known fact (looking at the number of complaints registered against it online).

I want to know how strict action can be taken against these type of dealers.

Regards

Vikas

Respected Sir,

This is Jayanta Biswas from Kokata, I have problem regarding Airtel postpaid mobile service.

For your kind information that, I had changed my prepaid service to post paid service just 2 months ago. and the problem is, i activated GPRS service few days ago over the phone to customer care no to 121, in the time i got 200 MB free Internet usage in the time of activating of GPRS services. and i got that information from an auto generated call by the Airtel services. as usual i use internet in between 200 MB data. But i have received the bill for July month, that generated in 13th August.In this bill i checked that i have to pay Rs.529 for internet usage.In this bill there is no information about this FREE 200 MB DATA USAGE. instantly i called to airtel customer care to 121, they told that they are extremely sorry for wrong information to me but i have to pay for this usage of internet. they told that they have to nothing to do. If needed kindly follow the below mentioned A/C information :

Airtel Number : [protected]
Bill Number :[protected]
Bill Date : 13-Aug-2012
Bill Period : 11-Jul-2012 to 10-Aug-2012


Respected Sir, I need your kind help to sort out this problem. Kindly do the needful and suggest.


With Regards,
Jayanta Biswas

Dear sir, my name is Aditya Chandrakar in Raipur. I brought a new samsung galaxy y 5360 ( mobile EMIE no. *359462/04/999478/2* ) in dated 09/08/2012. In this mobile handset offers the free internet survice through the airtel. Airtel company offers the 500 MB of 3G data free for 1 months & free 100 MB of 3G data for facebook. I have airtel sim & this airtel sim no. is [protected].
So, Please Free Internet Survices provide in my samsung mobile according to Airtel Telecom.

i had a plan in which i was given a discount of rs 100 on all local calls.You had changed the plan to only air tel to air tel free calls . now i haven't being given discount on all air tel calls my fixed line no. is [protected] . please consider

I applied for MNP on 10/8/12 for which i got a call from Airtel Saying that my call rates will be deducted if i cancel my request so did i, but nothing happened even after 48 hrs.
So I called 198 where i was told to call [protected] where the Customer care executive FOOLED ME telling me to call [protected] which AINT AIRTEL SERVICE NUMBER.
Then I called again on [protected] where i was now told YOU CANNOT GET OUR BENEFITS (you were a fool to believe us).

MY 3G DATA-CARD (Pre -Paid) modem with Mobile no. [protected] and the SIM NO...[protected] h1 NOT ACTIVATED FURTHER FOR USE. TAKE NECESSARY ACTION FOR THE SAME PLEASE.
on 5th August'12, I recharged with RS.451/- for 2GB Data usage,which has validity upto 03rd Septeber'12. The data usage only worked till 6th August'12(one day only), after that, there was no network support and not able to recharge for any Talk-Time also. I am UNABLE TO MAKE CALLS ALSO, the SIM GOT EXPIRED ON 10th August'12.Afterwards, it is not working and no network support till date. Kindly, look into this problem and do the needful to re-activate for further validity period and help me use the data for browsing and further use of SIM CARD........ thank u.
M.ULAGANATHAN
CHENNAI,TAMILNADU.

I had the worst experience with airtel, one by one they are canceling my airtel numbers,which were on my own original id proof.
The airtel service centre in Leela bhawan, patiala. Their own servers are failed. They refused to take proof for my number more than 10 times.they don't know how to behave to your customer. even a uneducated is better than them. When i purchased a new one from the dealer, today its outgoing has been stopped. and the customer care executor has only one line to say," main app ki koi sahayta nhi kr skta." even the dealer never submit the proof to the company. If complaining here will be taken seriously, I will appreciate it...

I, Mohan kumar, I planned to switch over my connection from Adayar to Thiruvanmayur but they didn't change my connection for past 20 days. I directly went customer care of Airtel office at besant nagar road which is opposite to Adayar anandha bhavan but they couldn't give me a proper response. Finally I came to know if they switch connection in adayar division they loose one point so that they didn't change. Finally i terminate...

Hi

My Airtel Cell number is :[protected]

I've called several times to customer care to deactivate this service, The reply of them was it's not activated.
Also I've sent message to Stop the service, but automated system reply was same as above.

It's a very difficult me to operate my mobile with this hectic thing. Also the Messages which are flashing are chargeable.

So can you able to rectify this issue?

Dear Respected,

My Airtel Cell number is :- [protected]

I've called several times to customer care to deactivate this service, The reply of them was it's not activated.
Also I've sent message to Stop the service, but automated system reply was same as above.

It's a very difficult me to operate my mobile with this hectic thing. Also the Messages which are flashing are chargeable.

So can you able to rectify this issue?

Regards,

Jeevan Satav

[protected]

Team Airtel,
i am a airtel customer from last 5years.i had belive in your services and vision to facilitate the customers,but last incident made in doubt that you are not as co-operative and helpful we were.
my blackberry plan was deactivated on 5th aug and i have already complained many a times still there is no response, Please act quickly before i find an alternative for the same. My No is [protected], i seek a quick response.

Regards,
Vikas