Airtel Complaints & Reviews

I have been using Airtel postpaid connection from last 6 months. Today I submitted a request to convert to my postpaid to prepaid.
The guys at Airtel Relationship center have told me that there will be disruption of services only for 4 hours.
Now I am suffering because of disruption of service from this evening(from last 8 hours). When I tried to contact customercare, they are not answering.

Now I am repenting for choosing Airtel.
So I request people to choose the mobile operator carefully.

Rambabu
[protected]

Dear Sir,

I have made payment of my Airtel mobile postpaid No.[protected] on 16 Jul 2012 Rs.507.30 from Airtel.in site from my user id invoking SBI's Net banking facility vide Ref:IBG6950545. My Current account with SBI was debited immediately with this amount. But, my Airtel account shows as outstanding till date. Please arrange to confirm receipt of credit to my airtel mobile post paid account and date of receipt of the funds.

Yours faithfully,


Shanthi K

Airtel ebill mail id not able to change it. it was mistake from airtel end that they have not updated the id properly from the first bill itself.ie
even if you send the correct id through proper channel recommended by them. you have to do lot of followups and come back with empty hands ie you never achieve the results again problem will persist continuously.

My Airtel Digital suddenly stopped showing any picture one fine morning, citing no signal as the problem. I registered by first telephonic compliant on 20th July 2012. I was assured a technician will come around soon and was given the following compliant reference no. and contact no. for further help. I received the information through text message which i was proof of.

Compliant ref no[protected]
Contact no given - [protected]

No one showed up till 24th of July. The above mentioned mobile no provided by Airtel, did not receive a single call, despite calling in business hour on weekdays 100's of times. I have my phone dialed log for proof.

This gets worse, when i called up the customer again, they didn't have any registry of the complaint ref no given to me. I then went online to their site and provided the ref no to check compliant status, it was invalid.

So on the 24th, around 2pm i called the customer care again, forced them to make me speak to a senior person. After holding the line for 15mins and going through atleast 3 call transfer with having to describe my complaint to every single one of them. Finally a Senior Manager, took down my complaint again, apologized for the trouble caused and promised me that a engineer will be sent to my place by 2.30 pm, 25th July 2012. I was given a new complaint ref no.[protected].

Today is 27th July, 2012 and we are still awaiting an engineer or even a single call back.

This is pure harassment of customer, and we aren't far off then filing an official complaint in the court.

Suhail Khan
[protected]
Registered cell no with Airtel - [protected]

I am too much frustrated because of Airtel Bill without using my number. I want to deactivate my Number [protected]. i did not use it but continuously i got bill. i called so many times to customer care but they people told me that they cant deactivate my number. i stopped using my number in March . i tried to deactivate my number. but today i got bill of 2,250 indian rupees. i paid it today.I am continuously struggling to stop bill but Customer Care people do not help me.
what the hell is this that i pay again and again .i dont use number. i call customer care to deactivate the account. but i dont get any result. why should i pay the bill?. Even i dont have time to work but i am calling to customer care since morning 9am and it is 5:00 pm now. what the hell is this??. it is really a bad luck that i purchased a postpaid Airtel number. i will never use Airtel Service in my whole Life.
Please look into the issue and resolve the issue.
i am not the daughter of Dheeru Bhai Ambani to pay Mobile bill without using it.

Hi,

My broadband & landline not working from 24 July 2012 regarding it i have logged complaint in airtel customer care with ref no:19216088 & also mailed to all departments but till date no one visited on my home to check the issue & also not respond me properly. iam continously copntact with them with regular basis but not get resolution.


my connection dead from last 4 days

i want to ask airtel are they waivar these days to me & reduce my bill because every month i am facing the same issue but airtel never waivar to me.

This time i will not going to leave without waivar & i want urgent resolution or else i will take hard decision on it.


Regards,
Tarun Dey
[protected]

I am very disappointed with airtel services. Yesterday I went to one of the Airtel Relationship Center (ARC) in Pune to convert my mobile services from Postpaid to Prepaid. Below is the exact address of ARC.

Singh Enterprises
Shop No 14,Gold Field Plaza, Opposite Wadia College, Pune - 411001.

They asked me to settle the postpaid bill so I did that. But in surprise they told me to pay Rs. 310 which is supposed to be around Rs. 220 after calculating all scheme discount, tax, etc. I don't know how he has calculated Rs. 310. But still I paid it as I had to convert my Postpaid to Prepaid as soon as possible.

That was about my postpaid bill which I paid via credit card. Then airtel associate ask me to pay 100 rupees for postpaid to prepaid transfer fee. I asked him to directly charge it using credit card but he told me to pay in
cash!!. If there are any fees I have to pay then I suppose to get the receipt. But he did not give me any receipt. I have provided all required documents to transfer services from Postpaid to Prepaid, Airtel Relationship Center (ARC) mentioned above does not submitted the documents and Airtel blocked/disconnected my mobile services. Now I can’t make any call at all and they are still asking me to submit the documents which I have already submitted. AIRTEL is very lazy in services. Do I have to visit their office every day to just activate my mobile services?

I don't understand why do you need document again as I am transferring my services from POSTPAID to Prepaid. When I get postpaid connection at that time I had submitted all the documents which you want and same person now want that same number as prepaid!!

Hope I will see good action on my complain

Dear Sir

This is the real face of india's no 1 cellular company. their main policy is to cheat their customers nothing else. thank you for the solution which u have provided to me. Oh sorry, thank you for the joke. i really appreciate it and share it with other airtel customers also.


Regarding callrates
Dear Sir,
I am writing this complaint on behalf of my nephew rahul goel (mobile no [protected]) who applied for port of his mobile no and got a call from airtel retention department. they offered him a plan and according to that his call rate for airtel to airtel was slashed to 15 paise per minute. but he was shocked after some days they he came to know that they charged at a rate of 100 paise per minute and he suffered from a loss of almost 1000. Please take some action against airtel.

Thank you
with due regards

Prem chand
[protected]

Namaste, Mr. Chand,

This is to inform you that your concern listed on 16 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33


Namaste Mr. Chand,


We would like to inform you that your concern listed 16 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Jul 24, 2012 by
pharma_prem
Dear Mr. Rakesh Ranga
This is with reference to CBNRA[protected] that i got call from airtel and they offered me a compensation of Rs 50. For your kind information, i am demanding for the loss which i bear due to airtel not due to my fault. Moreover i am not a kid that you offer me a candy. I suffered from a loss of 1000. So, its my humble request to you to please give me a compensation of Rs 1000. If you are unable to do then let me know about it as soon as possible so that i put the matter in consumer court.
Thank you
with due regards




Namaste Mr. Chand,


We would like to inform you that your concern listed 16 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Jul 25, 2012 by
pharma_prem
This is resolved at your end sir but i am not satisfied with it as i suffered from a loss of 1000 and airtel offered me a compensation of only 50 and i did not get it till now. Just inform me whether u will take some action or not? i want a complete compensation of my loss due to airtel.

thank you
with regards
Jul 25, 2012 by
pharma_prem
PR[protected].
Jul 26, 2012 by
pharma_prem
when will my complaint be resolved.

Dear Sir,
My name is Nitin Kumar & my mob. no. is [protected]. I have a problem regarding internet on my mobile. So i have a call on customer care(198) on[protected].The customercare exicutive not solved my problem & disconnect the line .After some time i have tried to contact customer care by same no.But line not goes to customer care by 198 & 121.
I contact to customer care by other no.The executive solved my problem.But i am not contact to customer care by [protected] no till now. May be locked by first customer executive.Pls open my no for customercare.

Hi,

It is unfortunate that the service levels of Airtel is stooping to pathetic lows.

I've been a customer of Airtel for 6 years and the service charges paid is over Rs 25000 per annum.

Despits multiple requests basic things like activation of 3G services, changing the customer category (Platinum to Gold) and the CSR claims that anyone over 5 uears would automatically be in the Gold category while someone who has been a customer of Airtel for 3 years would be in the Platinum category.

So many more frustrations - but getting from bad to worse.

Hello,

My name is Mohd. Shakeel. I've recharged my DTH account for Rs. 310/- using my CITI bank account on April 21st, 2012. The recharge was done using Airtel website(www.airtel.in/digitaltv). The gateway was ICICI. The transaction was complete and received PVN(purchase Voucher number) and Trace ID. The credit didn't add upto my airtel DTH account so I called customer service next day (Apr. 22nd) and since then spoke to numerous CSAs, several supervisors, mangers and Operations managers but it was in vein. Later I've also contacted Airtel Nodal office but they too didn't resolve my
problem. Nodal office agents were rude and they didn't reply to any of my emails apart from 2 emails which was sent out in beginning.

I've provided Airtel my Debit card number, purchase Voucher number(PVN), Trace ID, personal email sent by CITI bank confirming transaction, snapshot of Account statement. I've taken leaves on several occasions so that I can talk to mangers and I never received a call back from these supervisors and mangers who promised a callback.

Below are the transaction details:
Payment Voucher(PV) number: [protected]
Trace number: 640857
Nodal Reference No. is[protected]
Customer ID [protected]
Contact no.: +91-[protected]

I can provide the names of supervisors, asst. managers, managers and operations I spoke with and who didn't resolve the issue. Let me know any additional detail required.

Hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that me or family member use the all service as much as it is specified in the bill.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible otherwise i will not be able to pay the bill and ultimatelly disconnected the phone and which futher lead to cancellation of the phone.So its better you listen my problem and forwad me a proper solution.

I am waiting for your reply.
and my landline no. is [protected]....

sir my landline no. is [protected] and we have taken a broadband o[censored]nlimited plan ..no one is using the landline for calls but bill is coming extremely more..so kindly send us the bill detail on our given id with due reason of extra bill.

sir, I am Aman Anand from Kapurthala,i am using air tel connection no. [protected].from last 5 years (approx.).I using its Internet pack many years .but this month company give me bill of 6500 .which is 6 times greater then my average uses .my credit limit is 4500 on company record. 2. company not sending me any message when I cross my Internet pack usage limit, which I never use.3 air tel charging me rs. 299 per month for its blackberry messenger service which I am disconnected 6 months earlier .(they give me waver for it ).i call many times on air tel customer care but they even not given me right information. they only say to you have to pay your bill,or their senior give me call .but nobody call me yet .please help me

Our company name is Gayatri timber mart.My Airtel Mobile number is [protected].I have started 500 local airtel to airtel sms schem,10% discount on plan Etc offer are given by customer operator and i have proof of this facility started by customer operator and he gives this offer for life time but in bill no any offer amount deducted. company charged full bill so i need help for this complaint .My number is [protected] & iMy email ID is [protected]@gmail.com So pls inform me and give me suggestion pls..........

Dear Sir
My name is Sandeep Jerath, I stay in Safdarjung Enclave in New Delhi.

I am using two Airtel prepaid mobile numbers [protected] for last seven years and [protected] from last two years.

On 26th July I requested on Airtel customer care number 121 for a caller tune in the name of ( TOP GUN ANTHEM ) to be added on both my mobile numbers.
The lady customer care executive searched for the caller tune and ensured me that the tune will be added to both the numbers and then she informed me about the monthly tariff also. After about 30 minutes I checked my mobiles and was surprised to know that two diferent caller tunes were added on my numbers which I did not requested at all. I checked my balance also Rs 45 were debited from my account ( 30 and 15 ) for the caller tune service.

Then next I again called up at Airtel customer care number 121 to correct the caller tune which I wanted but instead of hearing my problem he just slapped the phone down.
Now from morning itself I am regularly trying the customer care number 121 but there is no response, they are not ready to pick up my call.
No body can expect this kind of behaviour from a reputed company like Airtel.

The company should credit back the charges in both my accounts because they are not having the caller tune which I requested.

I request the consumer forum to take further action with the company for there fraud and misbehaviour.

Thanking you
yours sincerely

Sandeep Jerath

I applied for Airtel Broadband Connection on 1st July, 2012 and also made a advance payment of Rs. 1330 for one month to Mr. Raghunath(from airtel) on the same day. Every time I call Mr. Raghunath, he say "I am in training and I can't help you". Today is 26 July, 2012 and still i didn't got the connection. From customercare helpline I have been told that there is a cable fault from 14 to 20 July,2012, which is two weeks after I applied. Today on calling to customer helpline, they say i will get the call from the back office, so i have to wait. Airtel on their website promises to provide the connection in one week and the airtel employee Mr. Raghunath commitment is to provide the connection in 4-5 days. They must not make false promises. My application no. is 501690. Please take necessary action against such fraud companies.

I checked on the online site of Airtel about the recharge options. And there were just 2 recharges available i.e Rs.50/- and Rs.100/-.. No more information about the recharge had been given on the internet. But it was mentioned that on the recharge of 100/-, 87.50/- will be given as balance and on the recharge of Rs.50, Rs.41.50 will be given as talk time.
As I needed more balance, I went to a mobile recharge shop and got Rs.100/- recharge done but I dint get any talk time.
I called the customer service in Airtel and they said that Rs.100/- recharge gives 200 minutes Airtel to Airtel free and no balance. But that was not what I needed. I told them about it but they dint do anything. Instead they disconnected my call every time they heard what the problem is. As my number was on roaming the Airtel to Airtel option for me was completely useless.
If they are not providing complete or should i say no information on their internet site, it is not my fault. It was clearly stated that I'l get a talk time of Rs.87.50/- bit I dint get it.
My 100/- completely got wasted. This happened on 19-July-.2012 and my problem has still not been resolved. My number is [protected].

I have not activated AT-AIRINF but I am getting charged Rs 1.5 a day if you people dont deactivate it immediately I am going to take legal action as me my self a Lawyer....

I was so surprised that it worked. I had such a bad experience with Airtel DTH company. I had raised about 15+ Complaint against Airtel DTH for the same problem and yet no solution. Only then I decided to move to consumer court, but had no much idea. I had also threatened Airtel DTH Customer Care saying I will approach consumer court for the same, but still no much progress.