Date: Wed, Jan 4, 2012 at 9:15 AM
Subject: REMINDER.....[protected] COMPLAINT # 9728528_IS THERE ANYONE TO CHECK YOUR FIELD STAFF, HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS?} JAN 03. 2012
To: sunil.[protected]@bharti.com
Cc: [protected]@airtel.in, "Mr. VIKAS SINGH," <appellate.[protected]@airtel.in>, "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>, [protected]@airtel.in
[protected] Forwarded message[protected]
From: Er. SAHI <[protected]@gmail.com>
Date: Wed, Jan 4, 2012 at 8:50 AM
Subject: [protected] - COMPLAINT # 9728528_IS THERE ANYONE TO CHECK YOUR FIELD STAFF, HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS?} JAN 03. 2012
To: "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>
Cc: "Mr. VIKAS SINGH," <appellate.[protected]@airtel.in>, [protected]@airtel.in
FROM:-
Er. GOPAL K. SAHI, B. Tech. 1971
EX. GM-M&M, DIR. HERO GROUP
Mobile # +[protected]
THE BELOW MAIL SENT HAS NOT EVEN BEEN RESPONDED SO EITHER I HAD TO START CHARITY SERVICES OR GO FOR ALTERNATE ARRANGEMENTS FOR ISP.
LET US BE SERIOUS
HAVE I DONE CRIME IN HAVING YOUR CONNECTION FOR INTERNET?
DO YOU WANT THAT I SHOULD USE INTERNET CAFE EVEN AFTER PAYING YOU? IF NOT THEN............
ON COMPLAINT NUMBER 9728528 I SPOKE TO TEAM LEADER GARUV SRIVASTVA INTERACTION NUMBER 64462402 AT 2.30 PM ON 03.01.2012 TO ESCALATE THE ISSUE.
NO ONE FROM AIRTEL FIELD STAFF BOTHERED TO ATTEND THE COMPLAINT INSTEAD / RATHER;
IT WAS REVEALED BY MEENAL GUPTA INTERACTION NUMBER[protected] AT 8.00 AM ON 04.01.2012 THAT COMPLAINT HAS BEEN RESOLVED.
MAY I KNOW;
IS THIS THE QUALITY OF SERVICE BY YOUR FIELD STAFF?
IS THERE ANYONE TO CHECK THEM HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS?
IS CUSTOMER SUPPOSED TO CHASE?
I AM NOT RUNNING A CHARITY TO PAY FOR SUCH LOUSY SERVICES.
[protected] Forwarded message[protected]
From: Er. SAHI <[protected]@gmail.com>
Date: Tue, Jan 3, 2012 at 4:17 PM
Subject: REMINDER_1... [protected] - AM I PAYING FOR SUCH SERVICES? COMPLAINT # 9728528 & 9742836 JAN 03. 2012
To: "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>
Cc: [protected]@airtel.in
IS airtel telemedia services HAVING CUSTOMER CHARTER?
ALIKE GOVT. OF INDIA IS GOING TO HAVE CITIZEN CHARTER.
SO THAT CUSTOMER IS NOT BILLED FOR YOUR / YOUR PERSONS' FAULT/POOR SERVICE
[protected] Forwarded message[protected]
From: Er. SAHI <[protected]@gmail.com>
Date: Tue, Jan 3, 2012 at 3:21 PM
Subject: [protected] - AM I PAYING FOR SUCH SERVICES? COMPLAINT # 9728528 & 9742836 JAN 03. 2012
To: "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>
Cc: [protected]@airtel.in, "Mr. VIKAS SINGH," <appellate.[protected]@airtel.in>
HELLO,
AM I PAYING INR 25.00 PER DAY FOR SUCH SERVICES ?
MY CONNECTION STOPPED WORKING AT 12.30 PM
LODGED THE COMPLAINT # 9728528 ON AUTO SYSTEM.
AS THERE WAS NO DIAL TONE NEITHER IN TELEPHONE NOR INTERNET LINE (YELLOW LIGHT BLINKING)
I DIALLED 198 & CONVEYED TO ABHE KUMAR WHO KEPT ME ON HOLD FOR 20 MINUTES & THEN DISCONNECTED THE LINE.
AGAIN DILLED 198 & SPOKE TO FLOOR SUPERVISOR ABHISHEK AS THE LADY WHO GAVE THE COMPLAINT NUMBER I.E. 9742836 WAS NOT UNDER STANDING THE VOICE & INTERNET LINE AFTER SPLITTER.
SHE WAS TELLING THAT WHOLE NCR IS DOWN & CONNECTION WILL GET RECTIFIED.
IT SHOCKED ME THAT WITH WHAT TYPE OF PERSONS I AM DEALING WHO DO NOT KNOW THE BASICS.
FLOOR SUPERVISOR ABHISHEK INFORMED ME THAT I AM ARRANGING ENGINEER TO LOOK IN TO THE PROBLEM ON TOP PRIORITY.
MAY I KNOW WHEN MY CONNECTION WILL SET ALRIGHT?
With warm regards,
{Efforts may Fail, But don’t fail to make efforts}
{{As Nothing is truer than truth}}
Hare Krishna, Hare Krishna, Krishna Krishna Hare Hare
Hare Rama, Hare Rama, Rama Rama Hare Hare
Er. GOPAL K. SAHI, B. Tech. 1971
EX. GM-M&M, DIR. HERO GROUP
Mobile # +[protected]
to whomever it may concern
subject :-deduction of balance and automatically starting services on my no..[protected]
the balance of rs.99 was deduct from my ac automatically when i tried to confirm from customer care the call could not be connected bcoz of bad network the call is disconnected thrice i got the chance to talk to customer care executive in 4th attempt mr.inderjeet kumar is the person who replied me as a senior executive he replied me the charges are for using mp3 services which is non refundable but i told him that i had never use this service nor needed to use in future but he is not able understand and start arguing with me i told him that i had already taken 3g plan which is 1200mb in rs.450 and 800 mb is still remains in my ac and i had no use of mp3 service so pls refund my balance but he is not able to do so i had already complained about these type o[censored]seless services like symbian applications subscription service which is also not subscribed by me on 13th jan and on 14th jan they have charged me again for big fat free store_5 service which is also not subscribed by me the request ref no.provided to me against complaints are rovad[protected] on 14 jan and req ref no.c3gsp[protected] on 15 jan but still i hav got no response from airtel their network is worst in present i hav also complained about that but they promised me 120 minutes free to make over their network problems and promised me to solve the problem whose req ref no .is cmil o[protected] but they hav not fulfil their both promises i don't understand why airtel is doing these type of things which are not required i m using airtel since 2001 but they are not afraid of loosing their old customers if anybody is understanding my problem so pls do the needful bcoz that is not the matter of money that is matter of goodwill which is more important than money
if money matters to airtel more then pls request ur customers politely for donating some balance from their ac they will do happily with their choice not deduct their balnce with ur choice.
thanks
prateek sharma
[protected]