Airtel Complaints & Reviews

I am working in JUBA - SOUTH SUDAN which is a Independent Country since June 9 - 2011. Till November 2011 my wife could call me through prefix (249) which was then SUDANs Intl. prefix code. Since South Sudan got Independence a new Intl. prefix code was announced (211). when ever my wife calls from (Kanyakumari - Tamilnadu) she hear an announcement stating you are not allowed to call this number. Vodafone and other service provider users are able to call here. Its is only users from Airtel are unable to call here. My wife had launched a complaint against this in Airtel office in Nagercoil - Kanyakumari (Tamilnadu) office located at WCC road so far no she has not got any information from your esteemed organization. Neither her or any Airtel user are able to call South Sudan.

Dear sir
my mobile number : [protected]
subject: continua my mobile balance cut without service
see my mobile complain and not attain my call 198 all time cut money 0.03,0.05,1.50,50,0.45 ,,,,,,etc
me call call center but not receive my call and complain.
Pls see wats happening, For GOD sake help me !!!

Sir/ Madam,

This is to bring your notice that I Dheeraj Kumar, on 12.9.11 applied for a new Broadband connection. Therefore i issued a cheque of Rs. 1000. But still now i have not got my connection. Even after a repeated complaint lodged, i have not got any responce from the company.
This my heartiest request to you to solve my problem as soon as possible. My application form no. is TBLR 270978.



Regards,
Dheeraj Kumar
Mobile no.---[protected]

Hi If anybody in Airtel is litensing :

Below is mail i sent on [protected]@airtel.in a long time back done some follow up on phones and emails but noting works for airtel now.... Its was one of my favorite companies but the detoriation i have seen in Airtel is serioulsy amazing.

They have brought this company to a level where customer like me who are using airtel for last 10 years now thinking of switching to some other option...

This is with respect to my airtel number [protected]

I lost this number on jan 21, 2010 and was not willing to use it further as i was relocating to Delhi.

In the month of Feb (last week) i requested airtel 121 that the said number should be disconnected for further calls and requested to adjust the pending amount from the security I have deposited at the time of activation which was Rs 500.00 and the net Bill was arround Rs 400.00. I dont know why and how this number was not closed and I have been charged the monthly rental for next months too, which came to my knowledge when I recieved a bill of arroung 800 in the month of may ( at my old address and I havn't recieved any previous month's
bill either).

I called many times regarding this to get number closed but I got the answer that since This is dehradun number hence nothing can be done from Delhi. Also when I contacted the Dehradun helpline they told me to come to Dehradun for disconnecting the number which is not feasible for me as I permanently relocated to Delhi.

After numoruos request at call center I am still not able to resolve this issue and writing the same to you hoping we can get to some closure on this. First time in last ten years while using airtel i am not feeling good about the company as the executives are not willing to share any mail ID no Phone numbers even they are not willing to tell the address of nearest airtel office, this kind of response is really very shocking and new for me with respect to Airtel.

I request you to please look into the matter and resolved it as soon as possible.

Thanks
-Shivdeep Singh
[protected]@rediffmail.com

My friend lost his mobile with the sim ([protected]) few days back.
When requested for a duplicate sim with the same number @ destiny infotech,malviya nagar(airtel relationship center), they refused to provide the duplicate sim and insisted to get a new number.
please do the needful.
Contact No:[protected]
Mail:[protected]@gmail.com

Dear Sir,

I purchase set top box through online on 30th november last month and they said that they will install everyting by one weak, But they took 10 days for installation after so many call from my side. Finally they installed DTH connection in my room on 10/12/2011 , again one more problem I am facing is no activation till today 17/12/2011. I have been calling since from last one week, custemer care executives transferring the call here and there, but there is no action taken place. I made a mistake that I have paid complete amount Rs2690 through IVR Phone. The person installed here is taken money from us 180rs for cable, they said before 10 or 12mts free, person given only 1mts, charged extra money for wire. Error is showing on my TV when I switched on is Negative Balace, becz of it is suspended activation.
Please help me to get things done.

For your refarence: My transaction Id[protected] 515550( I dont know this no exactly) -- all these information given by customer care
Customer Care Id - [protected]( I am not sure abt this no)

I dialled all these numbers from last week but there is no proper response[protected] , [protected], [protected], [protected]

I am requesting again please help me

Vijayakumar S H
C4, sterling lettle flower apartment
Guduvancherry - 603201
Phone - [protected]
Email: [protected]@gmail.com, vijayakumar.[protected]@parker.com

sir,
my mobile number is [protected]...1 week before my main account balance was rs;35/-..then i was do a 5 rs mesege pack by dialing *555#...usualy it will automatically deactivate in 2day..becos the time period is 48 hours...but now it is automatically renewing without any information from the provider...they are cheating..now my balance is 0.82 ...when i call customer care today morning 10 o clock 3 times they ask me to stay in line...then 3 times they said that they are transferring the call to senior executive..but they did not respond and cheating...this network is cheating don't trust...please take action..its a request

To the concerned,

My number is [protected].
Airtel is deducting from my balance Rs 2/- everyday for services that I have not even subscribed.
Yesterday (16th Dec 2011), I received a message saying Rs 2/- has been deducted for Kannada Movies MMS subscription. I never activated this service.
I called 198 customer care to get this de-activated but no amount was recredited and the service was also not cancelled.
Today (17th Dec 2011), I received another message saying Rs 2/- has been cut for MMS subscription. Again, I never activated this service and neither did I go to Airtel Live to browse.
The customer care representatives are also incompetent in answering my queries. The are useless.
One Mrs Sangeetha, Mr. Diwakar(supervisor) are also useless in answering my queries.
I want a speedy solution and also a recredit of Rs 4/- which Airtel has cut from my balance un-necessarily.
I will write to Consumer forum is this problem is not solved.

--
Arjun
+[protected]

I'm using Airtel prepaid since 2007. I was asked for document resubmission last month ( November 2011). I had submitted all documents while taking connection. My phone was blocked without information. When I asked customer care, they said I did not respond to their call, so they blocked the number & This is a government rule as they have asked airtel for re-verification, so you have to abide or number will remain blocked.After 2-3 days, I resubmitted id proof and the number was activated.

Now in Dec 2011, I started getting verification calls again. They asked if I submitted my documents, I confirmed affirmatively. On 16 Dec 2011, the number was blocked again without any information. When I called customer care, same story goes-govet has asked and u have to follow the rule. I asked why is it repeated every month? They said document was not proper. I asked what was the problem with document, they tell that they do not have that much information. How can Voter ID card be insufficient/improper?

I checked the complaints here and it seems that they do not notify anyone before blocking and then complain that they tried to call but no-one responded. Even their seniors don't have any proper answers and kind of threaten that u HAVE to submit failing which number wont be activated.

I am a researcher and cannot waste so much time in this crap. I want to see which govt rule states that they have to submit document every month frm every airtel user and why not for other service providers. What exactly is the problem with my document or have they lost it?

I have missed so many imp calls and this is causing me a lot of mental trauma and frustration as my work is getting affected badly. I demand immediate action and compensation for the loss of my work time and a proper answer from Airtel about my document and the unstated problem with it. If they have lost/misplaced it, I want a written apology for mis-handling customer information and causing stress. My number is still not active

HELLO,

MY NAME IS ZAFAR AND I HAD ISSUE WITH MY AIRTEL POSTPAID MOBILE AND THEN DID AN MNP FROM AIRTEL TO AIRCEL. I GOT MIGRATED FROM AIRTEL ON 11TH AUGUST 2011 AND WAS INFORMED TO PAY MY POSTPAID BILL WITHIN 15 DAYS FROM THE DATE OF MIGRATION AND I WENT TO AIRTE SHOWROOM KELLYS AND I MADE MY PAYMENT OF Rs 77/- RECEIPT NO R.NO:128 ON 13th August 2011 AND WAS MIGRATED FROM AIR-TEL TO AIRCEL AND AFTER 3 MONTHS I'M GETTING A BILL AND A SMS STATING THAT I HAVE NOT PAYED MY OUTSTANDING AMOUNT OF Rs 130 AND IF I DONT PAY THE MONEY MY SERVICES WILL BE DISCONNECTED.I CALLED UP NODAL OFFICER AND SPOKE TO VIJAY.G AND EXPLAINDED HIM HE TOLD I HAVE TO PAY AND EXPLAINED HIM THAT MY NUMBER WAS PORTED OUT ON 11TH AND I HAVE PAYED BY BILL ON 13TH AND IF I HAVE DONE THE PAYMENT IT INCLUDES CHARGES FOR 11TH AND 12TH IF MY NUMBER WAS ACTIVE WITH AIR-TEL AND HE TOLD HE WILL CHECK THE SETAILS AND CALL BACK SR # 40765214 AND STILL I HAVE NOT RECEIVED THE CALL FROM AIRTEL DISGUSTING SERVICE DAMM IT AIRTEL.I CALLED UP AIRTEL AND SPOKE TO IDA APPLETTE OFFICER AND I EXPLAINED THE SAME THAT I HAVE MADE MY PAYMENT AND Y AM I GETTING THE BILL AFTER 3 MONTHS AND IF DINT PAY THE BILL I WAS SUPPOSED TO RECEIVE BILL PAYMENT IN THE NEXT MONTH THAT IS SEPTEMBER I DINT GET THAT NOT EVEN IN THE MONTH OF OCTOBER SHE DINT HAD A ANSWER ANS SHE KEPT TELLING I HAVE TO PAY I EXPLINED HER THAT I MADE THE PAYMENT ON 13 OF AUGUST 2011 AND SHE TOLD IT WAS UPDATED IN HER COMPUTER THAT I MADE MY PAYMENT OF RS 77/- ON NOVEMBER 30TH AIRTEL IS FAKE AND CHEATING THE CUSTOMER SINCE I DONT WANT MY NUMBER TO BE DISCONNECTED I PAYED MY BILL OF RS 130/- ON 16TH DEC AT 5:09pm BILL NO IS R.NO:166 I WANT MY MONEY TO BE REFUNDED AND I NEED JUSTICE AND PLEASE HELP ME AND HELP PEOPLE FROM ISSUES LIKE THIS EVEN WHEN THEY HAVE MADE THE PAYMENT.

Dear Airtel,

I am a FRUSTRATED customer of your PATHETIC telecom company!

I have been facing issues of wrongful deduction of balance for so long that it seems that it is a regular policy of your company to harass its customers. The instances have been outlined here for your perusal:

Instance 1 - One day out of the blue, I received an sms saying that my free caller tune has been activated which was followed by another sms saying that I have been charged Rs. 30.00 for the same. Then after several unending & torturous hours of trying to contact your customer service, I got through to one guy only to be hanged upon. Several attempts & explanations later I could finally talk to someone after which the money was refunded.

Instance 2 - Again I received an sms saying that some sms subscription service has been activated and for that Rs. 5.00 have been deducted. Again I had to go through the never-ending process of calling your "world-class" (full of sarcasm in case you didn't realize) customer service. When I finally got through, I explained the whole issue and again got the refund. I also got DND activated.

Instance 3 - This is the incident that happened today i.e. 16/12/2011 around 6:00 PM. I got a recharge done for the sms pack. I get a monthly recharge done for Rs. 36.00 which gives 1000 local + national sms for one month. I opted for the same again. Before getting the recharge done I confirmed with the shop-keeper about the plan and he also confirmed that this sms pack was for local & national smses both. After getting the recharge done, I received an sms from airtel which i quote verbatim; "Recharge Successful on[protected] at 06:17 PM. Talktime Rs. 1.00. MRP Rs. 36.00. TransID[protected]. 1000 local+national sms, 100 per day."
Post this I tried calling your tedious customer service yet again wherein your service rep transferred my call to the supervisor. The supervisor told me that this particular pack had been changed from today i.e. from 12 AM in the morning and that now it includes only local sms.

I take this service pack only for sending national sms, so what the heck am I supposed to do with the local sms balance. And this happens without the company even bothering to inform the retailers or customers about the change in the product (even after 19 hours of the change being in effect). And to top all that, the company is still sending recharge success sms with the old details.

All the above may be menial amounts to you but for the common man they aren't. And just because Rs. 36.00 is a small amount does not justify your stupid company to con its customers. People had faith in your behemoth telecom company but it seems that it is slowly dwindling away now.

And in addition to all my woes, your customer service is just plain pathetic & obnoxious. Whenever I try to call your customer service, instead of the options of what number to press, I get to hear about your stupid promotions & new plans and at the end it just mentions that to repeat the menu I should press 0. How the [censored] am I supposed to know what key to press if I do not even get to hear the options??!!? Same is the case with your customer complaint no. (198).

I have 4-5 airtel connections in my family but if this is the kind of service that you guys are gonna provide then I seriously would consider switching to another service provider.

Please refund my money else I have extremely valid grounds to sue your company and claim damages.

Let me know the way forward. Although I am not even sure if I will even get a reply considering your company's past record of failures in providing even half decent customer service. These days when all the companies are trying to woo customers, the oldest and the most trusted telecom company (Airtel) has been consistently letting it's customers down. Its not just me who is frustrated but several of my friends & acquaintance toos. If this is the way your company is gonna be, the way forward, then you will surely lose your trusted customer base (or whatever is left of it).

Regards,
Anushree

Hi,

I choose airtel for the broadband service, As I got to know from my friends that they provide a very good service. I called customer care services and filled the form for the internet connection. The request has been assigned to some airtel executive and they called me up for the documents that I need to submit over there. They took all the needed documents with them and a cheques of Rs 500. Its been 7-8 days (14.12.2011) that I didnt hear from them, When I used to call for the same they just assure me that the net connection will be provided sooner. Today itself they stopped picking up my phone. I dont know whether india or indians are all of the same nature "Promises will be broken sooner or later". I was very much frustrated with this kind of tolerance. The executive now gives lame reason about his health or so. I dont know where am I heading towards and what will happen to my money.
The executive name is PRAKASH - [protected] and her Team-Leader ( She cant even talk properly I dont know how you people made her lead a Team ) Her Name is Shubhangi Gaur - [protected]. They stopped picking up my phone.

Can you please take care of this matter or just send me the number of some senior person who can enquire a bit of this issue. Please do this ASAP.

Hoping for a positive reply from your end.

Thanks In Advance
Gaurav Dutt Kashyap - [protected]
275 First Floor,
Niti Khand - 1
IndiraPuram
Ghaziabad,

Hi

This is regarding pathetic refund process in Airtel Broadband division.
I had requested for Airtel broadband connection in first week of Sept-2011. An agent visited same day to complete all the formalities and collect a cheque of 800 Rs. I was pretty surprised with their speed to collect money for new connection and even asked if he checked for connection availability. He told everything is fine and connection will be given within 7 days. I had to wait 7 weeks without any information and on probing got to know that due to technical problems it could not be given immediately. On asking for refund with call center department, I was given a complaint number and told that cheque will be dispatched in 10 days. Nothing happened and this was followed by series of phone calls from my end for 3 months with nobody having a clue of solution. I even sent an email to airtel , visited their customer center on Bng Road, but no solution.
There is an absolute disconnect with what airtel customer support tell and what really happens in backend. The organzation seems to be in total disarray.
Hoping this forum helps in conveying the issue to right people or atleast as warning to others ...

Regards,
Rakesh
[protected]
app no:274680
compl no: 3889824

This is second time im writing a complain on this forum against the same company for the same reason.Im literally being harassed by Airtel since last month,they deduct my balance anytime and however amount they want.Yesterday 14.12.2011they deducted my 10rs without any notice and whn i checked my balance i saw 10 rs were less.Also they deactivate my customer care service so that i am unable to call and complain for the same.When i called from my landline they resolved my problem.Today again my 3rs got deducted with an sms that i have subscribed for some game pack which i never activate.And again this time i called from my landline because my custome service has been blocked and this time i see that they have blocked my landline number too.So basically this company is doing fraud openly and harassing customers.Due to this im not able to concentrate on my studies and my time and money is wasted trying to call customer care from different numbers.Please help regarding the same and as this is the second time im complaining hope not to be harassed henceforth.Thanks and regards.
Mujahi Qureshi
[protected]

Sir
I am a customer of airtel No.[protected]. I am being received phone calls from your AIRTEL Nos.[protected] (32 calls), [protected](19 calls) and [protected] (2 calls) in recent times. If you wish to tell about your services please send msg. But don't disturb us as and when we are busy. it is causing much inconvenience. I have already reported about this. But you have responded. Please provide best service to the customers. When we call customer care in out city or 121 they are not responding properly. If we request on a particular service, your center people will give response out of our service. This is the your service. Is it good?

yours sincerely
kavksn

hello...
I am using airtel mobile services since last for 3 years.Today on (15/12/2011),I have recharged for Rs59 for 15 days internet pack and thats is ...recharge with Rs 59 and u will get 1GB data plan..after doing recharge with Rs59,I got only 500mb...i have just call on the airtel customer care they told that "Its our mistake that we have updated our system and u will get only 500mb sorry" then i have told them that its 1GB plan and u have given me only 500mb...now i told them to give me 500mb so that i will get 1GB.they have disconnected my call....u can check this out by dialing " *567# " on airtel mobile service... after dialing *567# select option 4 u will see that recharge with Rs59-1GB.....By this airtel is making fool to thousand of people of Gujarat....u contact on my mobile phone '[protected]' or email me at kadu.[protected]@gmail.com....i request u take some action against this..

Meeshant kadu....[protected]

Please help me to claim the services for the money I paid or atleast get my money refunded.

My USB Data Card Details:

Make : HUAWEI MOBILE BRADBAND E1731
Model : E173Bu-1
IMEI: [protected]
S/N: 8CA4CA[protected].

CULPRITS : Miss Meghana ( @ [protected]) sale person
Mr Senthi ( @ [protected].) ( Manager )

Paid money Rs 2500/ on[protected] and No connection till date.



I moved to Chennai city from Hyderabad for employment purpose. In Chennai I am temporarily staying in a company guest house. I have approached the Airtel sales person Miss Meghana ( @ [protected]) on[protected] . I have clearly mentioned her that I not a native of Chennai, but came from Hyderabad and intended to stay in Chennai for longer period. However currently staying in a company provided Guest House ().

I had a important business purpose, for which I need internet access while I am travelling . I have conveyed the same to the Miss Maghana madam.

Only after a clear promise from her for getting the Airtel broadband connection, I paid Rs 2500/- for USB DATA CARD. Immediately they delivered that card to my office( The MRP PRICE on the box was ribbed off so that I cannot find its actual price). I thought losing some money in urgent matters is ok and accepted the card and the SIM CARD along with that.


As part of the documents I have provided.
1) My Pan card copy.
2) HR letter about my employment and the residence address where I am staying after office hours.
3) Driving license copy.

They took almost 5 days to activate the connection and Immediately after 7 days it got cancelled without any intimation to me. That is insane. I was on travel and the connection did not work for which I paid the money and got the promise. After calling repeatedly multiple people, obviously Magana madam stopped accepting my phone calls.

After repeated trails, she finally took the call and leisurely mentioning that the connection got cancelled because I am staying in a bachelor accommodation.

When I helped her in recollecting that I have already mentioned before paying Rs 2500.00 that I am staying in a company guest house, she immediately appolozised and passed another sim card.

Again I have given the same documents this time excluding the company HR leter.

Again the story repeated, the connection worked for 7 days and got cancelled again.

This time it is even worse, Meghana madam did not talk my calls for almost two weeks, She picked the call when I called from other persons number.
Finally she is saying that, she can assure the connection if I pay Rs 500.00 extra.

I came to know that the USB data card is available in the market @ 1800/- and some other service providers like MTS are giving datacard for free.

Meanwhile Meghana madam, upon begging so many times for help , finally passed her Boss contact details Mr Senthi ( @ [protected].) Repeated allthe story to him. He immediately said sorry and promised me that he will give the connection in 1 day , now by today it is 5th day running , I still have no traces of connection.
The Story repeated he too stopped taking my calls.

My USB Data Card Details:

Make : HUAWEI MOBILE BRADBAND E1731
Model : E173Bu-1
IMEI: [protected]
S/N: 8CA4CA[protected].


I am really unhappy with airtel I did not want to go for the airtel connection after going through this much. If possible please kindly get my money back
to me.

I live in Abhirampuram, Chennai and switched to Airtel DSL (from BSNL) service about 3 months back, hoping to get better speed & good service. But, what I have now is spotty connectivity and poor service.

My problem is this..
Airtel Internet connectivity drops frequently and that too randomly. I rely on stable, high speed connectivity for my work and the frequent disruptions due to loss of connectivity is very annoying to say the least.

I have lodged several complaints to Airtel with no avail. Each time, an Airtel engineer shows up unannounced and tinkers around the line and make tall claims about fixing the problem, which doesn't seem to go away. These engineers are more interested in closing the ticket quickly than to actually fix the problem.

Airtel.. If you are listening, pl. respond and fix this problem.. Otherwise, you would loose a client soon..

Ram Viswanathan

hallow
sir
i want my internet plane to be continue in 6 month plane
before a month my bill was converted in one moth plane by
you itself.please quickly solve my problem. my account no. 15705088. and my contact no. is [protected]

sir ,
i have been using my airtel sim [protected] since 3 years , suddenly i am not able to send sms from my phone. i tried with different phones , but couldnt make up.
then i called to airtel customer care and said my complaint. they gave me a reference number CLSMS[protected]. and they said it will solved by 8/12/2011.. now it is 14/12/2011 still i am having problem and the authority is cheating me by not allowing to call the customer care.

please help me to resolve this ..

your's truly

sony abraham
[protected]
email : [protected]@live.com