Airtel Complaints & Reviews

Hi ,
My customer id is : [protected]
I bought an HD Set Top Box from airtel in Nov , 2010. I started facing problem in my Set Top Box in July, 2011.Whenever I switched On the TV and STB, It showed 'NO SIGNAL' on my screen (no error code) which used to continue for 30-40 mins and after it started catching signals and was fine.
I called Airtel Customer service couple of times, they tried to trouble shoot asking me to reset the STB, take out the airtel card , etc. Finally their technician came in August and told us this was due to defective STB and he was getting similar complaints with the STB not working. Due to the troubleshooting, the resolution of our TV changed and finally after calling for several times, we were told that no complaint was logged earlier and a complaint was logged on 16th october (complaint #[protected]. We were not aware at this point that in the complaint , STB was not mentioned and somehow the resolution of TV (and something crap , thanks to the highly trained people sitting at airtel customer care) was mentioned .After few days, a technician arrived at our place with an ol lookign STB and told us he will replace our STB with that one. We were taken aback as we thought we will be given a new one or the existing one will be repaired. He went back. We called Airtel officer (Delhi branch) with the name Pritam no. [protected]). he told that the policy is replacement of the STB with a repaired one and assured us he will get a newer STB for us. We messaged him our cutomer id and after that he never resopnded on our complaint nor picked our calls. We spoke to the territory manager also who assured to help us but nothing was done.

After repeated calls to Airtel customer service and someone in Chandigarh office also, no action was taken on our complaint. In November, a technician from Airtel came to our home to change the satellite orientation (for HD). He tried to reset the STB to no use and told us that we will have to pay 300 rs to get the STB replaced now. After that again we tried calling Airtel authorities (Mr Pritam ) with no response. Finally on Dec 21, I called airtel customer care again who told me their was no complaint logged against my customer id. I could not believe that they have deleted all records regarding the complaint .I called their Chandigarh office numer ( Mr Jayakrishna , [protected]) where it was picked by some cust care representtative. who again denied their was a complaint logged regarding STB. Unfortunately I was not able to find teh complaitn number. he told me he will check teh records and can only help if I can provide teh complaint number. I called again after finding the complain no. , this time it was picked by a different person whoc was not so customer friendly and told me just about policies. When I gave him the complaint number, He told me the compalint was not regarding STB. I was taken aback. I questioned him if the complaitn was not regarding STB, how came the technicians came to my house with another STB. He just denied all this and behaved as if I am telling a lie. He kept on repeating that I am out of warranty now and I will have to pay 750 rs (not 300 which they told me earlier) to get the STB replaced now. I was shocked by his unprofessional behaviour as he was not tying to understand my frustration and blaming me instead for telling a lie. I am surprised noone is taking into account the n no. of calls I made to customer care, delhi office and territory manager.
One of my friend had similar problem and even after teh STB replacement she is facing the problem again. So there is no gurantee taht after paying 750 rs also, everythign will be fine.When I told him, I will better discontinue Airtel cable, he asked me to go ahead and was willign to open a request for that. Even after expressing my dissatisfaction with airtel services and telling him that I am using Airtel mobile and broadband services , he did not realise the value of a faithful customer. And did nothing to resolve the problem. Though he opened another complaint(this time he told me it was regarding STB which I really do not trust now) , complaint number is 14747693.
I really do not know what to do now. I had great faith in Airtel services (using their mobile service for past 6 years) and professionalism and therefore decided to go for their Digital TV instead of renowned brands likeTata Sky. But now I have lost that faith. Their digital TV department is hopeless. They are selling defective STBs to customers and not listeining to their complaints, the customer care service is hopeless, they do not know how to talk and troubleshoot and even how to log a complaint. I am paying money for cable and not able to see anything since after coming back from office it does not start for hours (the problem has worsened now). If airtel really values its customers, it should take action on this and replace the STB without any cost. Otherwise I will have no option except changing to different service provider.

Issue:
1) Billing is not as per the bill plan
2) Not received any discounts as per the bill plan: 600mins free call.
3) Actual billing was not reflected on previous connection.

I have requested the change of plan from AES 249 to SUPER SAVER 199 CUG corp plan on 2nd May 2011 on to my connection [protected].

As per that request I received a mail form Mr. Gopinath Ganesh, Customer Care [protected]@in.airtel.com with attached rate plan of SUPER SAVER 199 CUG and to clear the unbilled amount to process the request.

Rate plan:
CUG 0.00
A-A (per min) 0.20
A-M (per min) 0.30
A-L (per min) 0.50
SMS
Local 0.2
National 0.5
International 5.0
Freebies
Local (A-M) 600
CUG free

I have cleared the unbilled amount of 1077 Receipt: OC 12152068 on 4th May and again sent a mail to [protected]@in.airtel.com to change the plan with immediate effect and spoke customer care over the phone on the same time and confirmed that they received the payment.

Again I spoke to customer care on 6th May to confirm whether plan got changed and they confirmed it.

After bill plan change, I received the first bill dated 4th June 2011 amount of 2304. When I verified the bill, billing was not as per the SUPER SAVER 199 CUG corp. Charged flat 50ps for airtel, other mobile and landline and not given 600 mins discount. Immediately I spoke to customer care and explained the issue and then they registered the service request. Day after somebody come to back to me from Airel for saying all call charges are valid, then I demanded to speak to manager, she is connected to Ms Pavithra. Floor Manager. She has identified the issue and manually calculated the bill as per the bill paln. Bill supposed to be Rs.1300. She said can not give Rs.1000 discount and has only Rs. 500 limit. She advised if I want escalate it to Nodel officer to reworking of bill. As per that I spoke to Nodel officer Mr. Vinay and registered the complaint. He promised me that rework will be done until that connection will not be disconnected and make the payment after rework is done.
I did not get the response and meantime 2nd july I got one more bill unfortunately that bill also same problem. Again I called to customer care and explained the issue and then they came to know they converted to wrong plan and from 7th July they again changed the bill plan without noticing me. Whenever I spoke they will be telling me that all charges are valid and when I asked why did the bill plane changed twice then only they registered the compliant.

From last 5 months I was behind of customer care executive and nodel officer to resolve this issue. (Pavithra, Vinay, Ahmmed Anu and many people).They just promised me and did not resolve it. From day one I told will not make any payment until this is been resolved and all nodel officers agreed for that. This issue is there from last five months and still not resolved.

Whenever I registered the complaint they closed complaint without noticing. Like that I have registered around 12-15 complains, this issue is dragged to 5 months and they did not reworked the bill they simply pass Rs500, Rs150 waiver like that and they close it even though I did not asked.

Recently Ms, Anu('arc.[protected]@in.airtel.com') from collection team had called me for payment and after all these she said no one from Airtel promised for SUPER SAVER 199 CUG corp plan because that time plan was does not exist and all call charges are valid.
She requested to send the all the related documents related bill plan change and she also promised that if I sent those documents, she will give the complete waiver and I sent the details to her mail ID arc.[protected]@in.airtel.com and thereafter no reply.

Because of Airel made mistake I suffered, many times my connection disconnected and I have been using this connection since five years.

On 16th November again got a call from Mr. Vinay[protected] saying from Legal department of Bharti airtel ltd. Again explained the issue and informed him that will not make any payment and finally came to final settlement of to pay Rs 3000. As per that made the payment of Rs.3000.

Still now it is not resolved and keeps getting the call from airtel for payment. I am getting frustrated with these calls. Hence I am registering the Compliant here.


Thanks
Harish Kumar

my cell number is [protected] i ported in airtel on 13th dec. after submitting the required documents n now after 1 week they have barred my services at 11pm although i have resubmitted my documents again in the evening itself. when i called the customer care to talk on the issue they first kept me waiting in pretext of transfering my call to senior n then disconnected my call. this happened twice n den my customer care service was also barred. now what should i do?

Hello Sir/Ma'am
My name is javed ahmad. I am using AIRTEL PREPAID MOBILE NO. For last 2 years. Last month i recharged with Rs.25 and Rs. 30. For balance but they changed my call rates also without any prior information even CCA of Airtel blaming me that they have informed me by sms. But i haven't received any sms regarding call rates changes.
I called many times to customer care they are not entertaining me farely. Even 2day they disconnect my call without my satisfaction.

Now i am facing many problem due to increase in call rates without any information.
Now problem is that I can not change my number and airtel is not solving my problem even they are talking with me very rudely.
So please solve out my problem.
Thanks
Warm Regards
Javed Ahmad
[protected]
Add.: H.N. 358, Kaila Bhatta, Ghaziabad.

I was under the 499 unlimited broadband plan that used to give me good speed during 25 out of thirty days of my billing cycle. My monthly bill regularly used to be around Rs 550/- Of late, Airtel started mentioning that I have utilised my full capacity of high speed internet within a day of the billing cycle. I realized that they had actually discontinued the 499 unlimited plan and wanted existing customers to voluntarily get out and change to other plans. Such a ploy was an attempt to frustrate consumers to upgrade.
In mid November 2011, I fell for this and upgraded to 899 unlimited 10GB mega plan (at the Saibeen complex outlet, MG road, Mangalore). I was told the change would be effected only during the next billing cycle i.e. from 26th November, 2011 and could not be done mid-cycle. I accepted. I was surprised when I received an SMS on around 28th Nov, 2011, asking me to pay Rs 2324.31. As usual, when the bills are fudged, Airtel does not send a printed bill!!-Only an SMS. I complained to [protected]@airtel.in (complaint no:8733550) regarding non receipt of printed bill. This was promised by e-mail to be sorted out by 6.30PM on 20th Dec, 2011. I received no bill but at around 7 PM on 20th dec, 2011, I received an SMS from Airtel saying that the complaint has been resolved (with no bill yet sent!!) and asked me to reply whether I am satisfied by a YES/NO reply SMS. The "No" reply failed to reach its destination...
As regards the error in the billing, my enquiries through the sales representative gave me the information that the Company had inserted a LIMITED 599 plan as an interim between the shift over from 499 unlimited to 899 unlimited. Hence the inflated bill. This was done unilaterally without my instructions. Which consumer in his senses would request for a limited plan between two unlimited plans?? The complaint on the erroneous bill[protected] was to be resolved by 21st Dec, 2011. 6.30PM. This is yet unresolved. There has been no verbal communication from any Airtel representative during this period.
It is clear that Airtel is indulging in unfair trade practices. I plan to approach the consumer forum in case they do not accept their mistake and continue to send me the earlier inflated bill as pending from my side.

sir i have airtel prepaid connection for over a year and half .For 10-12days on my phone no. subscription of monotune service is activated without my will .i regularly contact on airtel customer care line to stop the service on my number .airtel managers assure me that they stop this service and now it will not be activated on my mobile no.but it is of no help and the next day a message that''a monotune service has been activated on my mobile and i have been charged Rupees 3 for it''.i have call customer care no. of airtel for 6-7 times in 10-12 days but they are not taking any action .some entertainment pack is also activated without my choice on my airtel no. sir please take some action against it.

thankyou
mobile no.-[protected]
vishal garg

but I am getting frustrated with your grievances department (they are disconnecting my calls, not replying to my mails, etc), so I thought may be you can help me.

I have ordered a new connection on 11th Dec (Money paid on the same day through credit card, IVR). However, they have not yet installed a new digital TV. I called you many times but they are disconnected the call after I inform them about my query (called on [protected]). I have spent around Rs.300 in calling them. It was a very humiliating and bad experience with them. I request you to please install it today or return my money ASAP.

Name: Purushottam Baheti
ID number – [protected]
Date of payment – 11th Dec
Payment reference number – 17931567
Payment amount-Rs.1,199

My name is Sandeep, I'm using Airtel prepaid connection for the last 9 months.
I regularly recharge my mobile [protected] with RC36 for the purpose of making local and STD sms. my transaction ID is[protected]
on dt. 20-12-11 also i had recharged my mobile with RC 36 after confirming from the delaer whether it's stll existing.
after recharging my mobile I tried messaging to a friend of mine which is a STD sms,...

To,
The Customer Care Services
Airtel

Respected Sir/Madam,

This is in reference to my Mobile No. [protected], I would like to bring to your notice that I had taken a scheme of Rs. 65/- Recharge by which
charges are - airtel to airtel: 30 paise per min. and airtel to other mobile 50 paise per minute. But from last 4/5 days airtel is cutting 60 paise per minute for airtel to other mobile calling charges without any reason. I have not changed the scheme. If charges are increased then airtel has to inform me before cutting extra charges. But there is no any prior information to me.
So I request kindly contiune my scheme as per previous rate i.e 50 paise per minute for other mobile calling charges.
Your co-operation is highly appreciated
Thanks
sangita
[protected]

Beware of Airtel Broadband- billing me for 6 months, without providing service

Dear Sir,

I have made numerous calls to the Airtel customer care (called more than 30 times, have more than 11 customer complaint numbers) over the last 7 months. But Airtel has not bothered to take any action. Every time the expected resolution date, they just mark the complaint as resolved (even if no action has been taken). Their computer systems are even more pathetic, they keep having upgrades done every 3


I applied for a new Airtel broadband connection in the first week of June
2011. The person at the call center advised that he'll be sending his
personnel to verify if the connection is feasible. After determining that
it is feasible, one of the person came and collected the initial one month
rental of Rs 999/- after giving me a filled up application copy. He said
that on paying the initial one month rent, there will not be any additional
installation charges. He told that the engineer will come and give the
connection.

My application number:
1173211
Fixed Land line number:
[protected]
Account Number:
16591889

One week went by and I didn't hear anything. Whenever I called up Airtel
Customer care, I was assured that that my case was pending and someone will
be coming soon to look at it, to install the broadband !! Then suddenly,
while enquiring about the status of my connection, the person at the call
center told me that the engineer had come and he had seen that the capacity
in your area has exceeded and hence he returned without giving any
connection. This was probably the second point when Airtel decided to
misuse the money collected from me of Rs 999/-.

After this day, I have made 30+ calls in 6months, to the customer care, have asked to make escalations (to a Ms. Jasmine), also recently escalated to her boss (Mr. Shiva), spoken to numerous people, been given so many complaint numbers. The last few complaint numbers are-
1509908 - raised 3rd August - supposed to be resolved by 13th Aug
2682184 - raised on 21st Aug (supposed to be resolved by 29th Aug) - was escalated to Ms. Jasmine in customer support - but no avail
5895866 - raised on 18th Oct, supposed to be resolved by 27th Oct
8135792 - raised on 17th Nov, started receiving calls - saying that Landline is not working on 1st Dec- even though my complaint was about not getting my refund, and instead i m being billed even though connection has never been provided !!
Also, raised to nodal officer on 17th Nov - complaint reference number - 7416310; but still remains unresolved.
8209564 - raised on 2nd Dec, supposed to be resolved by 10 Dec - was escalated even to Ms. Jasmine and her supervisor Mr. Shiva- but no resolution. Automatically, on 10 Dec, I got the same frustrating SMS - that your complaint has been resolved.. are you satisfied with the response.


Each time, I am tired of hearing - "Yes maam, it will surely be resolved
within 10 days.." "You will definitely be getting a check this time"..
"Last time, they had not updated the record correctly, this time I have
updated it, so this time aa soon as possible, you will be receiving your
refund."..." There were 3 applications showing up in your name in the
system, I have corrected it, so you will definitely be receiving the refund
this time, I am Jasmine speaking..and I am at the next level"....

All these words have totally frustrated... And to add to my frustration -
for the last 4 months, I have also been getting bills worth Rs 3000/- The
first month, my bill showed Rs999/- and now I am also getting SMS advising
me that my bill has not yet been paid.

Please advise, whether my first step should be to raise a police complaint, or whether i can directly proceed to consumer court ?

Thanks,
A

I,G.Naveenkumar siddipet with mobile number [protected](uninor),received a blacmailing call from a unknown person bearing the airtel mobile number [protected] on date[protected] at approximately 7 pm. hence i request you to give the details of that airtel mobile number [protected] with address


yours sincerely
g.naveen kumar

My mobile connection number is [protected]. It was in company's name till October 2011 and I got it transferred to my personal name. I had provided all the documents to airtel. They called me at 3.00 PM for address verification when I was at office. I informed them to come after 5.45 PM as I would be at home at that time. Airtel has gone ahead and barred my outgoing calls becos of lack of address verification.

I lodged a complaint on help desk (No:[protected] on December 14 and they mentioned that it would be resolved by December 20. They also took the instruction that the concerned person should visit after 5.45 PM. Till now no one has come and my outbound calls continue to be barred. Today the help desk mentions that one of their person came home on December 16 at 2PM. He had no answer when I mentioned the instruction is to visit at 5.45 PM

Its very disappointing to keep calling help desk and they keep giving different versions. I hope someone looks into this issue of horrendous service by airtel.

Our Airterl Bill No.[protected] dated 26-Nov-11 shows following charges;

1) Monthly charges = 1299.00
2) Call and vas charges = 734.69
3) dsl usages charges = 1140.00

Gross charges = 3173.69
Less total discount = -519.69
Net charges = 2654.00
4) Taxes = 273.00

Total current charges = 2927.36

My plan is 'Max 30GB' for which the bill should be maximum Rs. 1299.00 + voice call exceeding Rs. 2000.00 + taxes.

We have not requested any additional DSL uses. Why this "dsl usage charges" Rs. 1140.00 are being charged in bill.

Hi,

I would like to bring to your notice as to how quickly is customer data getting leaked from Airtel database / teams.
I had picked up an Airtel prepaid SIM card on 17 Dec 11 filling up the Enrollment form from Airtel Office located at Koramangala, Bangalore.
The SIM got activated and I received an SMS from Airtel on 19 Dec 1:04:52 PM that the my mobile number has been activated.
At 4:38 PM on the same day, I started receiving calls from Telemarketers promoting their products. The caller ids are [protected] & +[protected] (The number of digits in the caller id is12 & 14 digits, not sure why :-( )

Please note that within few hours of activation of my newly acquired SIM from Airtel, I have started receiving promotional calls.

This shows the speed of data leakage from Airtel !!!

Hai

Iam nagaraju from warangal requesting for call history of my number given below send to email
pls do the needful

[protected]



Regards,
Nagaraju,
WARANGAL.

Ticket Reference number:
9035996

It has been more than a week that we raised complaint of both telephone and broadband not working and still noone from airtel has even cared to visit.

And the joke from airtel is they simply closed the ticket with NO RESOLUTION and Noone coming to my premise.
I would like to know when no technician has visited the place how did the ticket got closed with any XYZ reason?

First time they simply mentioned - internal wiring problem ( which is not true). This is standard trick played by Airtel technicians. 3-4 months back, one of them said same thing. When I raised ticket again, another technician from Airtel came and said internal wiring is fine and he mentioned that most of technician say this to avoid doing work.

Then on 16th dec friday, I escalated and spoke to floor manger over call. she re-opened the ticket and mentioned there is some problem with DP and committed to solve it by monday 19th dec

on 20th dec, when i again called up, i was again told ticket is closed because resolution is done. Irony is that my BB and phone are still not working
Noone even cared to come or call up to check whether phone /bb is working or not.

I think airtel is doing a joke and not a running business and simply fooling customer.
Noone visits from airtel and they simply close the ticket.

I am seriously thinking to file complaint in consumer forum because this delay has caused lot of inconvinience to me and airtel kept on telling me lies and they are still charging me for services

Mr Sunil Mittal- Can you please focus and improve services for your indian customers and not fool them by closing complaint calls without even providing a resoltion and that too after so called escalations in your company.

I WOULD SAY AIRTEL SERVICES IS REALLY BECOMING PATHETIC.

AIRTEL- ARE YOU LISTENING??

Dear Concern officer,

Request your intervention on appended issue.

I'm been cheated by Airtel Telemedia. Firstly i'm been sourced the plan which i never opted for later billed on that. I'm chasing the airtel people sinc3e the first day of the sourcing of the corporate plan for Royal Bank of Scotland. I've opted for Rs. 110 Plan however activation was done for Rs. 99 plan.

Please refer the appended mail for the conversation with airtel & suggest.

Regards,
Yogender Kumar
[protected]
________________________________________________________________________________...⇄


Dear Team,

Please refer the appended mail for your reference & then revert back.



Yogender Kumar

--- On Fri, 16/12/11, yogender kumar <[protected]@yahoo.com> wrote:

From: yogender kumar <[protected]@yahoo.com>
Subject: Re: SALES ISSUE - [protected] (CORPORATE) - SR # 40857422 [|BAL|Qrc[protected]|]
To: appellate.[protected]@in.airtel.com
Date: Friday, 16 December, 2011, 5:55 PM

Dear Team,

I do not have external mail excess from official ID, thus request you to cater the request/complaint basis my personal mail Id. if possible please update the same in your records.

This is my first month of bill which got generated for Around Rs.421, thus i'm yet to pay it.

Further to complaint, my issue pertains to unethical sourcing of plan.



Yogender Kumar

--- On Wed, 14/12/11, appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> wrote:

From: appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com>
Subject: Re: SALES ISSUE - [protected] (CORPORATE) - SR # 40857422 [|BAL|Qrc[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, 14 December, 2011, 5:55 PM

Dear Mr. Kumar,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on 13 December 2011, expressing concern regarding the bill plan change for your mobile number [protected].



We wish to inform you that we have not received the request from the registered email ID. Hence, we would request you to please send your request via registered email ID or revert with the below mentioned details so that we can take further action against the concern:



¿ Last bill amount

¿ Payment mode



At airtel we have robust security measures deployed to safeguard the privacy of our customers. We hope that you will appreciate the same and co-operate with the procedure.



We hope that, this response has addressed your query suitably.



Please do write in for any further assistance.



Please feel free to speak to our call centre executive on 121 regarding any query/request and on 198 for any complaint. You can also email us at [protected]@in.airtel.com.



You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Mohammad Kamran Appellate Office Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: appellate.[protected]@in.airtel.com
Cc: Appellate.[protected]@airtel.in
Sent: 13/12/2011 01:43:01 PM
Subject: Fw: RE: Sales Issue - [protected] (Corporate) - SR # 40857422

Yogender Kumar

--- On Tue, 13/12/11, yogender kumar wrote:

From: yogender kumar
Subject: Fw: RE: Sales Issue - [protected] (Corporate) - SR # 40857422
To: Appellate.[protected]@airtel.in
Date: Tuesday, 13 December, 2011, 1:20 PM

Dear Team,

I spoke to your one of the executives today "Sam" he Quotes that airtel people
tried to contact me on 6th Dec'11 & also informed me that I'd to take approval
from RBS coordinator to change the plan.

My only question is, Why do you guys need approval for the change in plan,
whereas I'd only opted for RBS 110 plan.

Request you to please look into this matter & resolve the same as earliest.

Also, if required please share the Fax number on which I can FAX the copy of
form containing plan details.

Moreover, plan which was activated on my number is not the plan sourced to me.

Please refer the attached mail for further information.


Thanks & Regards,
Yogender Kumar
Analyst - Contact Centre
RBS Business Services Private Limited.
12th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector - 25 A, Gurgaon,
India
ABN NET: 1606 | Office: +[protected] | Mobile: +91 [protected] | Fax: +91
[protected]


From: yogender kumar [mailto:[protected]@yahoo.com]
Sent: Wednesday, December 07, 2011 3:51 PM
To: nodal.[protected]@airtel.in; [protected]@in.airtel.com
Cc: Kumar, Yogender
Subject: Sales Issue - [protected] (Corporate) - SR # 40857422



Dear Bhavna/Nodal officer,

This is in reference to a unethical sourcing of a Postpaid plan.

I'm Yogender Kumar, working with RBS Group, we've recieved a mail from our
procurement team which depict new plans launch by Bharti Airtel & Vodafone with
comparison between them, i'd opted for Airtel.

I called up airtel customer care for new connection & arraged a call back from
concerned team.

I'd received a call from Mayank ([protected]) said to be a sales head in
Gurgaon, he arranged a guy to source new connections & collect documents. We
were contacted by a guy name - Manish work for Balaji Traders(Faridabad).

I signed up for RBS 110 plan details given as following :
CUG - Free
A2A - 20p/m
Others + landline - 30p/m
STD - 50p/m flat on all network
Freebies :
300 local & STD minutes
300 local & STD Msgs

All these aforementioned details were mentioned on my enrollment form (copy
available with me) & SIGNED up by that guy Manish.

Now, when my connection got activated, i was surprised to check that monthly
rental paln of Rs.99 regular plan been activated on my number. i called up
Airtel care, i've been informed that there's no such plan exist.

Later i spoke to that sales head mayank, he said there 're new plan launched
for RBS which are yet to be updated on system and said he'd raised a service
request for the conversion for which i'll get confirmation sms.

Now its more than 3 weeks nothing such has happen, i'm regularly in touch with
mayank he kept on telling me that it will be done.

I request your intervention on this preceding issue to get it resolve as
earliest.

If required i can fax you the copy of the form & mail from our procurement team.

Service request # 40857422


Yogender Kumar
PH# [protected]

*** WARNING : This message originates from the Internet ***

-----Inline Attachment Follows-----

The Royal Bank of Scotland N.V. is authorised and regulated by the De
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Dear Concerned,

I hope there is someone reading this mail who can understand a customer's state of mind being having to mail back and forth every second day to have this billed amount corrected for my cell number [protected].

I had a very shocking experience with Bharti Airtel recently, regarding their 3G plans on cell phones. I frankly feel like scammed and the whole process totally fraud.

I...

Hi Sir/Madam,

I was using an Airtel no. since 5 years. Nowadays, the service is becoming worse from Airtel. All the unnecessary activations like Game_Subscription are being done without customer knowledge.

I have been trying to port my number from Airtel to Vodafone/Tata Docomo since 3 months, but not able to do so. This is my 3rd attempt to port my number but unsuccessful.

Below are the details :

Sat, 3, Dec 1901 : Your Unique Porting ID is AX961771 and the expiry date is 18/12/2011.

Sat, 17, Dec 52291 : Hi! Your request for MNP is registered successfully. 4974981.

Mon, 19, Dec 2011 :
52291 : MNP Request rejected for [protected] due to
1. Rejected by Donor 2. The porting code is wrong at[protected]. Thanks.

Please let me know what can be done to port my number.

Thank You,
Basanagowda

Airtel is fraud, cheating customers giving wrong information about plans. You guys are cheaters! How long you can fool customers? I was not informed that its 20KBPS unlimited 3G data plan, and after completing my bandwidth its bloody 20KBPS in which even a single pic will not load. Even my mobile with GPRS connection loads at 150 to 200 KB/s . It took me 30 mins to load this page. Don't buy Airtel. They're fraud.

The story goes like this:

Artel representative started annoying me with phone calls regarding offers. I attended the call once and he asked for my address for explaining the offer and he said I don't have to buy.

He came home and explained all false information about the plan and forced me to buy the 3G Dongle and said he came on my request.

1. He explained that its an unlimited plan at 7.1 MBPS.
2. For 675 plan I get 3.15 GB free and another 2000 rupees worth o[censored]sage free at 2 paise per 100KB ( 200 rupeesworrth o[censored]sage is misleading and cheating)
3. He offered me the dongle for Rs.999 which he said is worth Rs.2500 . At last I thought its a good deal and took it.
4. After few days I happen to call Airtel customer care regarding the speed issue and to get a clear idea about the plan.
Here, on the first call
The representative told me that I can use 3.15 GB free usage plus 9.5GB (based on 2 paise per 100kb) and a total of 12GB.
And the call got dropped in between and I happened to call again, this time they told a different story. 2000 rupees usage is including 3.15GB, which means a total of 9.5 GB

This keeps of changing every time I call any representative. At last the call was transferred to Manager. She assured me again that its total usage of 12GB. (ref no of the complaint:[protected]

And in the other time, when I called, an airtel representative started abusing me asking why am I calling them. He started abusing me badly and said an explanation that he was frustrated with lots of customers. HELL why do i have to worry about other customers, I paid money and I need to get some service.