Airtel Complaints & Reviews

From,

Gibi.C.George,
Advocate,
Thoundayil Road,
Panampilly nagar,
Kochi.

To,
The Manager,
Airtel Communications Ltd.

Sub- No response to my Application for Broad Band connection after collecting Rs.500/- as Security deposit

Sir,
Unfortunately I have applied for an Airtel broad band connection based on a call from your office informing me about some schemes of broad band connection. A lady called from your office informed me that there is a scheme for Advocates (400 Plan). I was trapped in the attractiveness of that plan and informed that I am interested in taking a broad band connection. The lady told me that she will send a representative to my office at panampily Nagar.

Based on the above said telephonic conversation with your office one of your representative named ‘Anees’ came to my office during last week of July 2008 and again explained the attractiveness of Advocates plan. He gave me an application form for taking broad band connection and I gave him my photo and ID proof. He also collected an amount of Rs.500/- from me as Security deposit. When I insisted for a receipt for an amount of RS.500/- paid by me, he assured me that he will give it to me next day. When I asked him when I will get connection he told me that it will take 3 days.

But so far no receipt has been given to me for the payment of Rs.500/-. After one week Anees again called me and informed that connection will be given soon. Thereafter there was no response from his part. Thereafter I called to airtel office and I talked to one ‘Joji’ in your office. He informed me that there is some problem in giving connection at Ayyappankavu and it will be OK within 3 days.

Thereafter there was no response from your side. Then I went to Airtel office, Panamplilly Nagar and contacted Joji. He told me again that there is some problem at Ayyapankavu section and steps are taken to give connections. He was pleased to show me the details of my connection in the computer and also showed me the entry of Rs.500/- given by me as security deposit. He assured that connection will be given within 3 days.


Till this date nothing is done in the matter. For the past one month you have simply kept my security deposit with you without giving me broad Band connection. As an Advocate I am well aware, what action should I take in all these matters. But still I request you to either give connection or to refund Rs.500/- given by me as security deposit.

Dated this 2nd day of September 2008



Gibi. C. George

My airtel number of [protected]. I had paid security deposit of Rs 7250 for activating my international roaming facility. After my return from USA, I aporoached the Jamshedpur customer care and reuested for refund of the security deposit. Application for refund submitted on 8.9.2008. The customer care executive said itmay take appr 3 weeks to get the refund. I have still not recd.the refund. relevant money receipt number 011475 dt.14.7.08. Firstly it does not look fair to delay the refund by 3 weeks after request is made. Secondly, it is already 24 days.Kindly check and advise. B.Chandra Shekhar

This is the copy of letter sent by me to interface malad one month before but there is no reply given by your side.



NAME: NITIN BAPU POLE
ADD: 302, Shiv Darshan apt near
Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612



To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.

Sub :( Refundable of security deposit Mob No [protected])


Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill

Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620

The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .

And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)

Thanking you.
Yours faithfully


Nitin Bapu Pole

NAME: NITIN BAPU POLE
ADD: 302, Shiv Darshan Apt Near Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612


To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.

Sub :( Refundable of security deposit Mob No [protected])


Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill

Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620

The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .

And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)

Thanking you.
Yours faithfully


Nitin Bapu Pole

NAME: NITIN BAPU POLE
ADD: 302, Shiv Darshan Apt Near Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612


To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.

Sub :( Refundable of security deposit Mob No [protected])


Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill

Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620

The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .

And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)

Thanking you.
Yours faithfully


Nitin Bapu Pole

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).


We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Sakshi Walia
Airtel Customer Service Team

Airtel — give wrong information about security deposit

i am parul chauhan and i take a connection from neelam communication authorised airtel outlet .they give me wrong information about security deposit .they told me security deposit refundable but some personal reason i want to surrender my no .customer care executive told me that 500 rs not refundable because this is activation charges.but the owner of this outlet take 500 rs as security deposit.i want back my security deposit.

I cancelled my[protected]/[protected] in October
Post cancellation it was promised that I will get the refund within 20 days.
Almost after 45 days I call up Airtel to check the status, and Airtel representative without any respect tells me to contact the courier department to get the cheque. (Is this my job??)
Without any reference number I cannot call, and reverted back to Airtel and matter was then escalated, this helped me in solving the issue and the cheque was sent after 2 months of cancellation date.
Unfortunately I misplaced the cheque and searched for 10 days. Unable to find I called Airtel @ 121 to know the proceedings.
Airtel Rep advised me to visit the office (Splendid Towers- Begumpet) and I did visit on Feb 18th 2010.
As advised I called at 126 from the office and spoke to Airtel rep called Swathi or so. He confirmed that the cheque would be re-issued in 10 working days.
I repeatedly asked if I need to submit any ID proof as such for which I was told “NO”.
Waited until March and with no response I called Airtel again. The Customer care Rep is not even aware of the situation. Had to repeat the whole story again and was finally told to revisit the office.
Annoyed with this I mailed Nodal Officer on April 3rd. And as expected, no response from Nodal Office
Ashamed of myself being associated with Airtel I again went to Airtel office on April 7th and gave a request. Lady said this will be sent to you in 20 days
Today I called Airtel again, as expected they have no clue/data or anything about April 7th. Spoke to escalation department lady (Fariha) and she herself is not aware of this
No one has an answer on this.
Hope Airtel is sensible enough to return the customers money

You have one of the contact still active in the mail itslef. Do you atleast try to conatct the customers?

I have cancelled my post paid #[protected] six months back.
I have been running post to pillar to get the security deposit refunded and I see no one helping me in this.


Airtel is giving false statements that it has been delivered and I have signed it, when asked for POD they don’t have it

I have send numerous email to the nodal officer and corporate office of Airtel and do not get any response. This is such an appalling service from Airtel.

First Reference Number: - Not Given
Second Reference number:[protected]
Third reference number: - [protected]
Fourth Reference number :[protected]

My Contact number is[protected]

Dear Sir,

I am shailendra Dwiwedi the past customer of Airtel Cellular with mobile no. [protected] & customer ID no.[protected]. I have disconnected this number in month of February after paying all dues / bills.

After all bill payment i have put request for refund the deposite money which they are refunded me yet. I made atleast 20 calls to the call centre for refund but they avoided me by saying due to error it has been not sent to you. several time they have not given me the reference no. my most of complains but still i have few of complain numbers with month as of below: --

1) Ref. No. 639280 -- 13th March
2) Ref No.[protected]th June
3) Ref No.[protected]th June

After so many calls it is becoming harrassment for me to follow with airtel for my on money.

Request you please take an emmediate action against the aitel to recover my refund & teach them lesson about serve the customer.

Looking towards your action on airtel.




Regards,

Shailendra
[protected]

I have applied for a data card sim for my I-pad. During the enquiry they did not inform me about the process of Verification and other details. I submitted my documents and in-lieu they took Rs. 250 /- as security deposit from me. I got few calls from their end for arranging verification meet at my place but it did not concluded. I did lot of follow ups but no such verification process happened. At last, I wrote mails to them stating that I do not want any sim connection from them but want my refund back of security deposit. Unfortunately nobody reverted and hence I had to file a consumer compliant.

This is with reference regarding refund related issues on airtel fixedline connection bearing account number 15088643. Last Three months i am following on phone & mail, each and everything has been cleared and explained with airtel customer care team many times,

From 16th Dec 16 line has been closed no incoming or outgoing call was used. 16th Dec 2016 we cleared and sent mail and called for disconnection. And cleared that after 16th Dec we will not pay any charge as lines were not working

After that line was not disconnected long time was delaying from Airtel side that’s airtel customer care services fault, we never accepted to continue any other lines. Outstanding amount month of Dec 2016 we have already paid confirmed on mail also.

I confirmed with them about outstanding amount charges, I was following for refundable security deposit Rs.1000/- got mail from Airtel side that there is no security deposit, Installation charges amount is not refundable, we know that very well installation amount can’t be reversed.

At that time Airtel customer care were trying to make us fool, when I sent them proof copy of receipt bill at the time of connection after that they agreed for revers refundable security deposit, I also forwarded bank details. After 26th March 2017 till to date Airtel team is working on it still you have not reversed our amount Rs: 1000/- How it’s possible that security deposit can’t refund.
Warm Regards,
MUSHTAQ

Vmarsh Textile Consultancy Services (P) LTD.
B2/004, Boomerang Ground floor,
Chandivali Farm Road,
Andheri (East) Mumbai-400072.
Tele.no -+[protected]
www.vmarsh.com

I am Omprakashkotapati . I am post paid customer up to 19th March 2017. My mobile number [protected] .I hard ported my number from yours to another network.
I paid my bills up to date sincerely. I have no pending bills since 7years.
But My deposit amount was not Refunded up to today. I was waited for four months.Now I am getting to your notice to resolve the issue.
Hoping to respond positively and for necessary action in this regard.
Thanking you.
Omprakashkotapati
[protected]@ gmail.com.

AIRTEL GSM SERVICE — Unexpectedly poor service at Alok Vihar , jamshedpur

Respected Sir,

most humbly and respectfully, i wish to inform you that i am a regular user of Airtel Prepaid GSM service for approximately one and half years . However to my utter surprise, for past six months all my believes regarding smart and excellent service of Airtel has come to an end and now i am just an ordinary sufferer . Let me explain you my situations

I am residing in Alok Vihar area of Telco Colony, Jamshedpur .Through out the week 24X7 there is huge network problem . Whenever we want to make any call, we have to come to our terrace / balcony as network is inaccesible inside the rooms . Situation become more pathetic when network suddenly ceases during ongoing talks and then one has to stop his/her conversation .

Not only me, but there are majority of Airtel users in my area who share my plight . Hence, in interest of commoners i would like you to take serious note of this problematic situation and initiate necessary corrective actions .

Awaiting for prompt actions from your side.

Thanking you

Yours Truly
Rajnish Kumar Gupta
[protected]

Airtel GSM Service — network problem

MY MOBILE NO. IS [protected]. I HAVE BEEN REPEATEDLY COMPLAINING FOR NEARLY 6 MONTHS THAT I HAVE BEEN GETTING CALDROP PROBLEMS AT MY RESIDANCE.
I AM USING FOUR CONNECTIONS AT MY RESIDANCE WITH DIFFRENT SET BEING USED FOR EACH.
EACH TIME I COMPLAIN THE CUSTOME CARE PERSON SAYS IT WILL BE SOLVED IN 15 DAYS.
AND IT NEVER SOLVED .
WHAT SHOULD I DO.

SATISH
[protected]

My Mobile by loos to dated by 16-01-09. then I have to complain from police station, Mobile IMEI No. [protected]. & My Uses Mobile No. [protected]. Please send for My Mobile detail from email.

Thank for,

Ram dulari Devi

AIRTEL GSM SERVICE — claim to won the cash prize

sir, i got a message from your side that i won the cash prize of 250, 000 GB POUND. i claim for that cash prize my no. that won the prize was [protected]
so contact me on that no. or either [protected]
or transfer that amount to my india ac. no [protected]of the state bank of india, faridkot branch(punjab)

dere sir,
Airtel customer care does not have care about customers especially in Jharkhand..
Trere are no no one who can solve the problem of customer nither cutomer care nor
retaier or agent.GPRS service has the worst condition.

Air tel GSM SIM — stop my services

my self YATI PARJESH has been suffring from Air Tel servise last one weak. My no.[protected] was post paid since last three year but i convert it in pre-paid 13.04.2010 after that i submit my I.D again for Pre-paid to BALA JI Telecom. Munjal Complex Rohtak.and my no.is continuesly second time stop from last weak.first time they give me a reson about my I.D.But after submited my I.D again my number working for few dayes but it again stop my all servises(out going &In comming) and second time they give me same reason that was my I.D is not submitted.and i have wandring from last weak regularly to BALA JI TELECOM MUNJAL COMPLEX ROHTAK.and i did not get any positive response from here.and i have got a lot of losses and i also very harashed.
Please solved my problum and help.
thanking you.
YATI PARJESH
mobi.no.[protected],
[protected]
H.No. 1256/29 model town rohtak.haryana.

AIRTEL GSM SERVICE — deactivate the active sim

The local aitel office employee are not attending customers properly and use to abuse them.
The have deactived my airtel sim No.[protected]. and the messaged me to deposite documents. Now the are not activating my sim.
and not giving any proper explaination

Hi,

My problem is not solved . today i received sms from Airtel "Dear customer the airtel mobile number [protected] has been permanently disconnected and now has been recycled due to non usage". Now tell me i am using this number from last 7 years how can you say that i am not using this number please take a necessary action and seriously i am feeling very bad about Airtel service.


Regards,

N Venkata Ramana

contact:[protected]
[protected].

Airtel DTH — Dish Alignment

Hi my Airtel DTH customer id is [protected], my problem is that i have Mega Package in which there are few channels which I am unable to view, while querying the customer care they informed me that my dish needs realignment , on 21st of June they told me that the realignment will be done in 5 working day , now it is 4th of July and I am still waiting . I still wondering why Airtel Dth Customer Service so poor while they promise to deliver the best?

Very Bad Customer Service by airtel DTh

My contact number is: [protected]

Airtel — Fake billing to consumers

I have an Airtel prepaid connection [ [protected] ]. and there is a site called http://gofun.in which sends an sms every 3 days that Rs. 20 has been deducted from your account.

It is funny that I have never suvnscribed to that account. I do not have the time for it. I just use my cell to make calls and an occasional SMS.

I would like to authorities to take action on it asap so that other poor poeple are not cheated like this.

The website is http://gofun.in that sends SMS.

I recharged for 224 and within 10 - 12 days Rs. 100 is deducted. It seems that Airtel has resorted to crummy tricks to take the customers for a ride at the same time feeding its employees at this time of the recession.

Thanks in advance

Airtel — service active without my permission

Live Aarti service active in my mobile phone and cut my balance.
and cut per-day service charge.
when i active a service is Don't disturbed (not do any thing with out my permission)

dharmendra pareta
[protected]
[protected]@gmail.com
gram and post rahital teh. mangrol Disst. baran (raj.)

AirTel — automatic disconnection of my prepaid mobile service

sir,
I am Pawan Kumar Tiwari Airtel pre-paid mobile user my mob no. is
+91-[protected]. i was using this no. from long time, as i was out of station in
no network zone for two month so i could not use your service there. last week
when i came back to city i found that my no. is temporary out of service and in
the same SIM i have been alloted with the alternate no. when i contacted to
customer care they could not give me satisfactory answer. I want to continue
with the the same no. as it is my old no.. Earliar also i went for the same
place for almost same period but i have never fased such problem in past.

you are requested to help me out and do the needful at the earliest

thanks

Pawan Kumar Tiwari
SMQ- 289/06
Air Force Station
Darjipura
Vadodara-390014
Mob no. +91-[protected]