| Address: Ahmedabad, Gujarat |
Hi,
This is Kalpesh Shah. I opted for Airtel Fixed line + Broad Band connection since June 2011. I paid advance rental of INR 10909 for one year in June 2011 for fixed line number:[protected] account number [protected].
Inspite of making full payment in advance, neither I am getting proper service and the connection is non-operational since last Friday and the irony is that I am being charged for this non-functional services. This has happened multiple number of times since I have taken the connection as communicated in my earlier mails.
I have faced outage / poor services for almost a month in last 8 months for which I have been charged by your company. I surrendered my previous landline number thinking to get best services from Airtel, but due to their irresponsible service I am facing huge problem on my professional front.
I want the full rental amount back since the connection is not operative and also a proper clarification from your end why the connection is not being repaired.
FEW MAIL COMMUNICATIONS ARE GIVEN BELOW FOR REFERENCE.
Best Regards,
Kalpesh Shah
[protected]
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Monday, January 23, 2012 4:42 PM
To: nodal.[protected]@in.airtel.com; [protected]@airtel.in
Cc: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High
Hi Ritika,
Thanks for your kind response. However, your response is not addressing my last mail written to your office. My last communication is attached herewith for your kind perusal.
I am sorry to say this, but I am not happy with this way my complaint is being handled by Airtel.
My connection is non-operational since last Friday and the irony is that I am being charged for this non-functional services. This has happened multiple number of times since I have taken the connection as communicated in my earlier mails.
I have faced outage / poor services for almost a month in last 8 months for which I have been charged by your company (Kindly refer to the attached previous communication mails).
Hope, someone at Airtel understands the importance of the term customer satisfaction and attends to my problem. Else, you can continue using my money without providing the assured services.
Looking forward to an early response for some responsible post at Airtel.
Thanks & Rgds,
Kalpesh Shah
[protected]
From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Monday, January 23, 2012 3:12 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Dear Mr. Shah,
Thank you for writing to airtel and giving us an opportunity to assist you.
This is in reference to your email on 20-January-2012 to our nodal office regarding the connection not working for your airtel landline number [protected].
We would like to inform that, your concern related to the connection not working is registered with us vide reference number 10578526 and the same will be resolved on priority.
We seek your co-operation in this regard.
Please accept our sincere apologies for the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Please do write in for any further assistance.
Warm Regards,
Ritika Sinha
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[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 20/01/2012 10:17:58 AM
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Hi,
The connection is again down since today morning. I am hoping for the best.
Request an early resolution as you are unjustly using my money (CHARGING ME)
without providing me the services.
BR// Kalpesh
--- original message ---
From: "nodal.[protected]@in.airtel.com"
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]
Date: 20th January 2012
Time: 10:00:06 am
Dear Mr. Shah,
Thank you for writing to airtel and giving us an opportunity to assist you.
This is in reference to your email on 18th-January-2012 to our nodal office
regarding the connection for your airtel landline number [protected].
We apologize for the inconvenience caused to you.
As per our telephonic conversation, we would like to inform you that, we will
forward the issue to the concerned department so that the same will be resolved
at the earliest.
It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.
Please do write in for any further assistance.
Warm Regards,
R. Rahul
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A6EF147F8FF11C7D8E8D87F2177687EA65F81A7A84868FF012729EFC167697FF 3 4 D
E759C&refno=Qrc[protected]
[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 18/01/2012 04:23:32 PM
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]
Hi,
Please note that this is the 4th time in last one month that the service has been affected due to Cabling disconnection / cut issue.
I am not looking forward to such stop gap arrangements and I am sorry to say, but I am not free enough to keep on complaining and tracking the issues every second day.
Further, service outage for 4-5 days in a month is not acceptable by any standards and I am not interested to waste my money on such poor service.
As per my information, the problem is occurring time and again because there is no agreement signed between Airtel and the Society for putting up the infrastructure and ensuring the security of the same. Hence, there is every
probability of the issue occurring repeatedly.
It is surprising as to how a reputed company like Airtel install its infrastructure in a society / private premise without proper agreement / permission? Please note that it is highly unfair to penalize your customers for
your negligence.
If Airtel is not able to bring about a permanent resolution to the chronicle problem at the earliest, I would not like to continue with the services.
Request your kind support to ensure a permanent resolution to the repeatedly poor service problem before 25th Jaunary 2012. Else, kindly cancel my services and refund me my balance amount paid towards advance rental at the earliest.
-----Original Message-----
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, January 20, 2012 1:06 PM
To: [protected]@airtel.in; nodal.[protected]@in.airtel.com
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High
Hi,
I have lodged a complaint at your call centre regarding the non-availability of service.
I also got a call from one of your engineers. He told me that he cannot rectify the issue as they do not have permission from the society to work on the infra issue.
I still fail to understand as to how can a company like Airtel lay its infrastructure in a private premise without proper permissions. Further, if at all Airtel as a company has made a blunder of doing so, why should I be penalized as customer?
I have circulated my Fixed line number to the world and now I cannot afford doing away with it. In the eventuality of Airtel not being able to resolve my problem in the next 24 hours, I want all my money paid towards advance rental along with Installation charges refunded.
Also, Airtel has to compensate me for the lose that I am incurring due to non-availability of Fixed line and broad band services as my business is dependent of it.
Request someone senior from your organization to handle this issue and provide me an immediate resolution.
Regards,
Kalpesh Shah
-----Original Message-----
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, January 20, 2012 10:20 AM
To: nodal.[protected]@in.airtel.com
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Hi,
The connection is again down since today morning. I am hoping for the best.
Request an early resolution as you are unjustly using my money (CHARGING ME) without providing me the services.
BR// Kalpesh
--- original message ---
From: "nodal.[protected]@in.airtel.com" <nodal.[protected]@in.airtel.com>
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Date: 20th January 2012
Time: 10:00:06 am
Dear Mr. Shah,
Thank you for writing to airtel and giving us an opportunity to assist you.
This is in reference to your email on 18th-January-2012 to our nodal office regarding the connection for your airtel landline number [protected].
We apologize for the inconvenience caused to you.
As per our telephonic conversation, we would like to inform you that, we will forward the issue to the concerned department so that the same will be resolved at the earliest.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.
Warm Regards,
R. Rahul
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[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 18/01/2012 04:23:32 PM
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Hi,
Please note that this is the 4th time in last one month that the service has
been affected due to Cabling disconnection / cut issue.
I am not looking forward to such stop gap arrangements and I am sorry to say,
but I am not free enough to keep on complaining and tracking the issues every
second day.
Further, service outage for 4-5 days in a month is not acceptable by any
standards and I am not interested to waste my money on such poor service.
As per my information, the problem is occurring time and again because there is
no agreement signed between Airtel and the Society for putting up the
infrastructure and ensuring the security of the same. Hence, there is every
probability of the issue occurring repeatedly.
It is surprising as to how a reputed company like Airtel install its
infrastructure in a society / private premise without proper agreement /
permission? Please note that it is highly unfair to penalize your customers for
your negligence.
If Airtel is not able to bring about a permanent resolution to the chronicle
problem at the earliest, I would not like to continue with the services.
Request your kind support to ensure a permanent resolution to the repeatedly
poor service problem before 25th Jaunary 2012. Else, kindly cancel my services
and refund me my balance amount paid towards advance rental at the earliest.
Best Regards,
Kalpesh
From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Wednesday, January 18, 2012 4:07 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]
Dear Mr. Shah,
Thank you for writing to airtel and giving us an opportunity to assist you.
This is in reference to your email on 17th-January-2012 to our nodal office
regarding the connection not working for your airtel landline number
[protected].
We apologize for the inconvenience caused to you.
As per our telephonic conversation, we would like to confirm that, the issue
regarding the connection not working has been resolved. Further, we would like
to inform you that, we will forward the issue regarding the frequent
disconnection to the concerned department so that the same will be resolved at
the earliest.
It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.
Please do write in for any further assistance.
Warm Regards,
R. Rahul
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
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77091F21A7A8181838F8EFF 3 D789AFB
160EA7E81838C8E87888B8DF6157E83868CF71A6AAFD439&refno=Qrc[protected]
From: nodal.[protected]@airtel.in [mailto:nodal.[protected]@airtel.in]
Sent: Wednesday, August 10, 2011 10:38 AM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: BILL DESCRIPENCY - COMPLAINT ID : 1627898 & 1622150 [|BAL|Qrc[protected]|]
Dear Mr. Shah,
Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.
This is in reference to your email on 08/08/2011 to our nodal office regarding service restoration towards your airtel account number [protected].
We regret the delay in responding to your email.
Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.
Further, to address your concern related to service restoration, we have raised a request with the concerned team with reference number 2069220 and same will be resolved by 10/08/11, 13:30 PM.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Warm Regards,
Rashmi Saini
Nodal Office
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[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 08/08/2011 05:12:08 PM
Subject: FW: Bill Descripency - Complaint ID : 1627898 & 1622150
Hi,
I really feel sorry for being your customer. I feel that I have made a
criminal mistake by subscribing to Airtel. Despite the trailing mail and
repeated assurances from your Nodal Officer Mr. Deepti Agrawal and your
customer care executives, Ihavnt received any support from your end.
My connection stands barred since past one week and I am constantly receiving
calls from your collection department. I have trieddesperately to get the
connection / services cancelled, but have been informed that the same is not
possible till the connection is de-barred. Ihaven¿t felt so helpless with any
servicesI have subscribed till date.
Today, finally Igot a call from your customer care which happened to amplify my
woes further.As per the call received from Ms. Momitafrom your customer care,
the details of my payment for Rs. 10909 are not available with you in
yourrecords.
Pleasefindattached the details of my Bank Account wherein the said amount of
Rs. 10909 has been paid to¿BhartiAirtelLtd¿ on 21/05/2011.
<>
I feel cheated as I have to prove myself¿Not-Guilty¿ for a crime committed by
your organization.I havnt seen services more pathetic as that of your
organization wherein a customer is severely penalized for your
internalinefficiencies.
The details of my communication with your inefficient system till date is as
listed below :
1) I received dubious bill statement from you (my first bill) stating an
outstanding amount of Rs. 11,141. I tried to lodge complaints several times
since 10th July 2011. However, your executives did not register my complaint
under the pretext that your Customer Care System upgradation was on from 9th to
22nd July 2011.
2) I started getting calls from collection agencies in last week of July,
threatening to Bar my services. They were indifferent to my problem and were
not ready to understand the issue.
3) Finally I was able to get through your customer care and lodged a
complaint vide, Complaint ID : 1622150 to Mr. Prakash on 1st August 2011. He
assured me of his so called best support.
4) I also got in touch with your Nodal Office and lodged a complaint vide
Comlaint ID : 1627898 to Mrs. Deepti Agrawal, Nodal Officer on 1st August
2011. Her courtesy gave me false hope without realizing that more torture was
yet to come.
5) I also wrote a mail to :Nodal.[protected]@in.airtel.in;
Appellate.[protected]@in.airtel.com , on 1st August 2011 explaining my problem in
details. Once again a futile effort from my end. No reprieve / relief from your
criminal services.
6) My services got barred despite assurance from Ms. Deepti Agrawal and
the call from your collection agencies continue till date.
7) I again called up you CC and had interactions with many more
inefficient people at your end. Details of the same are as under :
a. Interaction ID : 10535096 ¿ Mr. Bishwajit Mishra, dated 3rd August 201
b. Interaction ID : 10534796 ¿ Mr. Dinesh Bhat, Manager, dated 3rd
August 2011
8) No revert since then. Today, Call received from Momita, Airtel Telemedia
CC stating that the cheque is not found in their records and I need to make
payment by cash¿.
All I can say is ¿ GOD SAVE AIRTEL !!¿
Request you to kindly help me come out of this mess so that my services get
debarred and I can proceed with CancellationsofServices. I will then have to
againstart the never ending process of getting myadvance payment
hospitality Industry — loss of mobile and sim card
Dear Sir/MadamThis is to bring to your kind notice about my mobile which has been stolen .As i have get the duplicate sim after that ,but the problem is that after getting the new sim which was activated within 6 hours there were calls done by the old sim card after few days.I have a full prove forthis.I got my duplicate sim on 2nd nov and the call was done by old sim on 6th nov at 4:45 pm on [protected]
this number.If you want I can prove it.Its a big mistake from your side ,kindly check itand help me regarding this.please mind it.
i m complaining u about the bad service of airtel
this is from dhamankar naka, bhiwandi - dist -thane
service is bad from last 3 month and we got fade up . many people are changing sim
plz help and coeparete us . plz improve the service as soon as possible
thank you
So i tole him that give me your manager number but they always told me that he is outside for bank work.
There are many more people who are also having problem of such kind.please some one stop that working of gallary because in such condition, any body have emergency when his outgoing is get stopped due to this bad service and he has to suffer due to this people, it is not responsible work.
Airtel connection, so I called up Airtel Customer care and requested them to deactivate my service with immediate effect, they told me that they would get back to me within 15mins. After 15mins. someone from Airtel Customer care called up and she was very arrogant and was forcing me to keep the connection and misbehaved with me. We took up the matter and lodged a complaint in Airtel but yet no action was taken. After that we went to an Airtel outlet in city Center (Salt Lake), there a Customer care executive told us to take a lifetime connection for Rs.298 so that after returning back to Kolkata we can use the same number since in lifetime connection all incoming calls are free and only when we will have to make a call then only we will have to recharge, but to our surprise the next day we came to know that for lifetime connection we will have to recharge with rs.200 after every 6months, this was totally being hidden from us while the lady from Airtel customer care division was trying to convince us to take the lifetime connection. Since we will be moving out it won't be possible for us to return to Kolkata after every 6months to pay Rs.200 to airtel, airtel customer care should have informed earlier about the scheme, they have totally cheated us. Airtel is a big fraud, they cheat their customers.
The customer service from airtel is horrible, and from now onwards myself, all my family members, my relatives and my freinds, all o[censored]s would discontinue airtel connection. Infact a case should be lodged against airtel that they cheat their customers.
If anybody tries to contact me or if i am calling to someone, then our communication ends automatically without disconnecting the line from either side. Moreover, I am able to hear conversation of other 2 customers on my mobile.
Therefore, you please do the needful at the earliest and please convert the account from post paid to prepaid. Otherwise I will surrender the phone.
Just to give you a little bit fo a history, I have an airtel post paid cell connection bearing no. [protected]
This was under corporate connection through 'Tesco Hindustan Service Centre' till 30th June 2008
I had contacted your customer service centre at Nadidurg Road and requested them to transfer this no. to my personal connection. I had submitted the following documents as per their advice on the same day -
1. 2 photgraphs
2. Copy of my passport
3. Copy of my credit card
4. Authorisation for auto debit of the billing thru the credit card
5. Address proof (my voters ID card)
6. No Objection letter from Tesco
I was told that all the documentation was in order for the transfer and the same would be done with in 48 hrs. However, when this was not done after a week, I made several follow ups with your helpdesk no. 121 and each time, I was getting the answer that the status is 'in progress'
Suddenly, on 7th Aug, I got an SMS from your 121 no. stating that I had not submitted the required documents for the transfer (without any details) asking me to submit the same. I tried calling your helpdesk regarding this, but they do not have any further clue on this. I also requested the helpdesk to provid me the landline or any contact no. for the Nandidurg road office, but the answer I was given was that the same was not available and I should be making a personal visit to the office
On 11th Aug 2008, I realised that all my outgoing calls were banned from my cell. Calling back your helpdesk was not of any use and your people started behaving rudely when I tried to request them for help
I am in a resposnible position in a corporate and cannot keep making visits to the office for every single issues. I believe what could be sorted out over phone is assuming huge proportions resulting is extreme dissatisfaction
Narasimhan
AirTel — Not good service
Helloi am vishu singhal living in sahibabad .my address is H.I.G. Double Duplex, 6H/86 Rajendra nagar, sector -5.Acctually since last 15 days my phone instument is dead it's no is -[protected].as well as i have airtel internet broadband connection, i want to change this plan .Now i have unlimited plan .i want to take another plan .About this quary i have talked with agent but from last 15 days i have no a single reply from your side . so plz plz plz i request you to plz resolve this issue ASAP.plz check this.
I really don't know whether my complaint goes to Airtel people or no but still I am sharing here...
I tried to activate hello tune on my no [protected] on aug 21, I send several messages to toll free no 543215 to find godsmack hello tune but I ddn't get which I want, again I tried search tune of Summermoon which unfortuneatly founded so I replied on MSG to activate it... in night I got reply that this hello tune is activated but it wasn't & customer care replied on this it will take 24 hours..
on Aug 22 I got reply message that my hello tune is activated for something another song, When I checked my hello tune it was completely different something raga sohani song(which I never heard) as well as Airtel charged me 80 rupees which I don't know why.
When I called airtel on 121 about this they said they have charged are currect(suck). What the hell is wrong with this Service? Airtel Customer care don't know how to solve query, Not even talked properly, when their server crashed before few weeks that time also...
I think i have to look for new number with someone new provider as Airtel costomer quota is full & they don't want more customers now onwards...
Sachin Kajrolkar
but it is gets activated after 10:30 whn i tried to complaint about this they give false quotations that i hav caled on 9:58 or 9: 45 even if i had called at 10: 15 according to all indian standard time as on news channel or radio.
Rs. 45.00 and i received a message saying thankyou for sending message.again on 2nd when i checked my balance it was only
Rs.15.00
i want to ask why i have been charged once i have deactivated my GPRS service
. 2 . i am happy with airtel custmer care
This airtel no is friends card and having calling rate 1 rupee/min (including happy hours also).
I complain about the same problem to customer for 9, 10 times. everytime they give me a new complain no saying that your sim will be converted into friends within 24 hr. but the problem is not solve at all.
I want to join a group of friends card but it can't be able with my mobil.
i m a prepaid user since atleast 2 years i did not use internet service like airtel live, java games or anythng but my balance is deducting so plz stop this as early as possible so that i can enjoy services plz my mobile no is [protected]
thanx
i m mohd afser, sir i have lost my sim card on may/5/09, there for i want deactivate my sim card my sim care number is ([protected])
I AM CUSTOMER OF AIRTEL .MY PREPAID NO. IS [protected].I AM UNABLE TO COMMUNICATE WITH CUSTOMER CARE EXECUTIVE THROUGH MY NUMBER.SOME SPECIAL OFFERS ARE NOT WORKING ON MY MOB. NO.KINDLY SOLVE THIS PROBLEM.
THANKS AND REGARDS-DIWAKAR RAI
AHMEDABAD
[protected]
we contact airtell customer care and post a complaint.service agent took the complaint and told me will repair in 4 working houres after one working day i called up again and remind the same and gave my complaint number.[protected] the agent again start to ask the adress phone number and all details . he
waste my another half an hour for this things. finally nothingg happened. then my friend try to contact them, but no response. no body from airtel didint come to us or never called up here.
after 7 days finally we got the net
I never seen such a bad service. As we are in hospitality industry we need to send and check lot of e mails and sites. Because of this we lost tremondous amount of money and buiseness.besides the mental pressure.
I am an airtel user for about 4 years. Recently I activated my mobile office but due to technical faults in your in system it showed that i have been using airtellive and i was constantly charged for surfing.Even though that problem is solved but yet it was really authentic even though problem was from your side i had to make plenty of calls the mobile from which i called they stopped the costumer no.Infact i was the onew who was speaking politely but your CSR were really rash on me....and apart from that i really got frustated with this king of service.It took four days to get my money back and that also i had to phone from my landline. This happened about a month back and yet my costumer service is off when i look to speak to a CSR they say to SMS on AIRTEL for balance.If i face any problem I cant contact any CSR.Is this the kind of service you provide? If it so then I have stop this sim card and use other service.
Other complaint is on MO which is now limited to only 100 MB for a day.This was a service which i used frequently about every week i used to activate MO....but now it has become hard becoz 100 MB is too less for 24 hours.
My mobile number : [protected] (temp. deactivated by me)
Pls do the needful
H.NO- B-4149
REFINERY TOWN SHIP
PANIPAT REFINERY(IOCL)
PANIPAT-132140
HARYANA
Thanks
SACHIN
[protected]
When i call customer service and mentioned the same to them they took my compliant saying that i would get a call from their end and assured my that my balance would be refunded.
I was waiting for 3 days and i didnot get a call. Again when i called them and asked about the same they told me that they to contact me and they are not able to reach me and they have sent an SMS which i did recive and they also said that the balance cannot be refunded. When I asked the reason they told me they dont know about it.
Each time i call those people i need to explain them from the scratch to them about with no use also the customer service rep are useless can't even speak proper english and dont have a basic knowledge about products and often give wrong info to the customers.
First its a miss selling, Second no confirmation regarding my money, Third very bad custmer care.
This is to bring to your notice that I recently availed the airtel dth service and have taken the ultra package for a year.
To be quite honest I am not happy with the kind of service I have received or the enthusiasm portrayed by your staff while selling the product.
I was conned by your sales rep Pritam Singh saying that for the offer I will be able to receive 4 HD channels that includes discovery, nat geo, espn and star sports and all future HD channels would be added at no extra cost.
Leave alone HD I haven’t even been able to receive the normal regional(Malayalam) channels which come in the package and had to call several times to finally get it configured. Moreover I had stressed on the point that I want a particular Christian channel called GOD TV which im now given to understand will not be available.
Your customer service staff are no less than a joke to me as they keep hanging up on calls while speaking and are unable to resolve the issue.
I have made a full payment of RS.5900 for the whole year and I don’t even get a single HD channel.
What seems to be the problem ??? and will I ever get a resolution to this ???
Please bear in mind that I just received my connection day before yesterday (30th June 10) to face such an ordeal and that too in such a short span of time clearly indicates the standard and level of service I will receive.
I have been using Airtel for my home landline, broadband, mobile etc and am quite a faithful customer of yours. But this episode has just proved to be a nightmare.
Sincerely hoping someone can provide a resolution to my concern or I will be left with no choice but to discontinue the service even before a week o[censored]sage.
Airtel DTH sales person give whatever commitment to attaract the customer and when we availed the service we don't get the same
Similar case happenws with me.When I planned to availed Airtel DTH, sale representative Rahul Mhatre told that I will get Zee Talkies + Zee Marathi free even though I will take Super Value pack (basic pack)
I followed with him and Nodal officer by sending the mail but there is no +ve response from them.
Please don't trust on sales person.
There is lot of communication gap between sales and customer care department.
Regards
Sachin Barve
Mumbai
this is to bring to your kind knowledge that i RAVINDER KUMAR mob.no. [protected].
has taken a bradband connection form no.72921 dated 30.08.2010.i hv filfilled all the conditions and have also deposited the security amount of rs.500..but till date no service has been provided to me.the sales executive MR.NIKHIL cp code-ASP005 /asp00519 is not responding to my calls and is not bothered of taking any heed of it...
its a humble request to plz see to the matter carefully.
thanking you
ravinder kumar
i would like you to please cancel my connection and refund my amount which is submitted by me.
thanking you,
RAVINDER KUMAR
MEERUT
Entire Airtel DTH Team Sleeping. Team Taking SIX DAYS for replacing the remote.
Its really very disgusting, still i am fighting for replacing my dth remote control. Today i have called in Airtel DTH Customer Care again. I talked to Omparkash and Senior person Anjila. Anjila commit me i will call u after one hour. But i think she is sleeping. Your BEST Team ( Manish Singh Kanoji, Neha, Virender, lalit entire team) taking 8 days for replaceing the remote. Mr. Rakesh please wake up...my problem is not a big problem just a remote replace which i am already agree for payment. One shop person which is repairing tv or tv remote is FAST. Entire team is sleeping. There is nobody who can provide solution. Today others dth company giving sms call back offer. In Airtel customer calling ten or fiften times but no one enteratin the call. Chander Concitvity is also for appreciation. Good Job done by this team no body pick the phone if someone pick the they told i am computer operator not a engineer, i cann't do anything please call next day... As u know i have already logged the call in customer care. Take care ...have a nice dream...
Please reply
The issue is - Recently i was been gifted a hello tune from one of my airtel cousin, wen i accepted the gift on 4th of October, i was been told that I am have been gifted this hello tune and I will not be charged for the first month subscription. I availed the gift, just after 6 days i am getting a message from Airtel saying that a renewal of Rs. 30, will happen after 3 days for my hello tune subscription, when contacted the customer care a customer executive named Mr. Muneeb, had received my call and i told him this issue, initially he wasn't agreeing to me at all, and denied that their is no such feature where you can gift a hello tune, on that when i told him to connect me to his superior, his body language changed and wasn't speaking properly, this annoyed me and with great difficulty he transfer the call to his superior Named Miss. Sandhya, when I told the issue, she dint respond properly in spite i have told that i was not aware of the terms conditions, which was not mentioned while i accepted the gift. Instead she is blaming me for this problem. Its not the matter of Rs. 30, its the matter of basic human traits, the way you speak to your customer and greet them, but over here both these people have really annoyed me with their talks and body language.
MY REFERENCE NUMBER IS CBDHT[protected] my number is [protected]
and when I told Miss. Sandhya that I am no more going to continue with the services of airtel and will be switching off to other telecom service, instead of convincing me and taking care of the problem, she happily told " OK sir" , is this the way you treat your customers, I also have a corporate Plan of airtel for my 130 employees and Broad Band, with such services, please tell me which customer will opt for your services and continue with it, and will I even suggest other people for airtel after such horrible incident?
Airtel DTH — Cable is less then your standard
Cable provided by your installation engr. is only ten mtrs. that is not sufficient for my tv conection. So regarding this i many times complaints to your customer care and the complaint nos. are 4040763 Dt.03.10.2010, 407418 Dt. 07.10.2010 & 4124937 Dt. 12.10.2010 But no any response was come in favor of me to till time and date, so please look into the matter other wise i will gone to consumer forum & make a case on you for forgery.Kamal Sharma
email ID :- [protected]@gmail.com
Contact No. [protected]
but my problem could not be solved, as simple as it seems, I did not get what I had signed up for !!! and no one could even understand my concern. just waiting for my subscription to expire so that I can terminate Airtel and get something BETTER !!!
My customer ID is: [protected]-001
From excutive Tilak Rajput with contact details [protected].
But due to Line of Site problem DTH could not be installed at my place. So I requested them to cancel my request and refund my money.
I dropped several mails to [protected]@airtel.in but no reply except auto generated mails. I also tried to contact to Tilak Rajput on above mentioned phone number but no reply.
I contacted Airtel Support Center through phone but they said my request is canceled from their end so I should collect it from VCustomer.
Till date 26/10/2010 I didn't get my refund. I am frustrated now. Please take appropriate action.
Nitin
Gurgaon
I have escalated the issue with the escalation desk of airtel and even they are not aware of what is happening and even they are giving false comittments. The height is their escalation desk which operates on weekdays between 9 am to 6 pm, however when I called the desk today i.e. Tuesday at 12:00 noon, I got the response from automated machine system that this desk operates only on weekdays and I should call on weekdays. This is so unprofessional.
As a local person I am facing lot of problems with the AIRTEL services. I want to register the complaint so that atleast they take responsibility of the problems and care for their customers.
Thanks,
Prashant Baheti
They have taken 3855 as advance from me for 6 months, n now I cant even cut down my connection. I am definitely goin to switch to other service provider after this term is over. Hopefully my internet service resumes before this period is over!!
I am a customer of Airtel mobile since 5 years, and I really had no complaints until, august 2010, when I converted my 2 post-paid numbers to pre-paid.
[protected]
[protected]
I paid all my bills plus the additional SIM charges and an extra 200 rupees that the shop charged manager me. I took the life time plan and recharged it accordingly. I gave all the documents and photographs and the Airtel shop approved my application. My both numbers were ok after 24 hrs and it showed me a balance of 50 rupees as I had recharged. I was able to receive and make calls fantastically, without any problem.
I recharged my both numbers for 200 rupees each and was using it simultaneously. After 20 days, the service suddenly got cut off. At that time I had a balance of about approx 150 rupees in each SIM card.
I contacted the local Airtel office which is located at
Shop No 3, Jeet Complex, Near Purnima Bus Stop, Pune Road, Nashik – 422011.
And the receptionist was very arrogant and told me that the issue will be resolved within 4 working days. I waited for 7 days, I enquired again, but again I was told to wait. I waited for nearly 20 days for my issue to get resolved, and there was no attention given to me by the office.
I called the customer service (call center) and they asked me get in touch with the local office. I again enquired the local Airtel office, and I AM STILL RUNNING !!!
MY ISSUE IS STILL NOT RESOLVED !!!
Where do I go from here now.
I want to question the Airtel Managers and Consumer Relationship…
IS THIS THE WAY YOU TREAT YOUR GENUNE CUSTOMER ?
I WANT MY ISSUE TO BE RESOLVED ASAP, I WANT TO USE MY AIRTEL NUMBERS, HOW HARD IS THAT !!!!
CAN SOMEBODY PLEASE GIVE ATTENTION TO THIS COMPLAINT.
IS THIS WHAT AIRTEL IS?
PLEASE GET IN TOUCH WITHME ON
[protected] OR
[protected]
nitin.[protected]@gmail.com
nitin.[protected]@yahoo.co.in
Please value your customers, and maintain the reputation of the Brand Airtel.
My ID is: [protected]. All of my airtel Dish TV chanels shows no signal and not working and shows poor quality of pcture. Please rectify the same on an urgent basis.
ANIL KUMAR
QTR NO : MA-60
BEL COLONY
JALAHALLI
BANGALORE-13
EMAIL : [protected]@yahoo.in
contact No : [protected]
Thanks
Anil Kumar
Very very Bad Customer Care and promising false information and finally the customers has to struggle.
My plan is 1 yr plan valid till Mar 24, 2011, When call to the customer care the date is saying correctly however none of the channels are showing since Dec 2010. No proper response from Customer Care, asking to re-charge for around 100 bugs. No reason for this.
Its worst than anyother service. Pls. pass the info to all of your frnds and relatives and to familiars. Better not to take AirTel DTH. Go for some other DTH services.
i am sourabh saraf ..i am using airtel service this is my no [protected]...its portable of smart service...when i portable the no i am completely submit the all document. And then after getting the problem as airtel communication as drop in my incoming and out going services......i inform u that no are using in 3 year in smart service... that means my doc is correct.so why this problem is create...so this my humble request..that urgent this action in airtel service.....
Lokhandwala Branch, 3rd March 2011
Mumbai.
Mobile No:[protected]
Dear Sir,
I am having the following problems with my airtel card:
My mobile looses range after a call very often, and then I have to wait for 5/10 minutes to get range, even in an area where other airtel network users are having no problems.
I want to know if my airtel voice mail service is on, if yes then I am unable to transfer my call i[censored]nanswered to the voice mail service, please check and inform
And if my voice mail service is not already active please activate the same urgently and if it is already active then please inform me why I am not being able to transfer my unanswered call to my voice mail system.
Sir ,frankly I am quite disgusted with airtel services since the last 3 / 4 months and please note that in case if my problems and difficulties are not solved I would rather change my sim card with or without the same number,
Please don’t, request, please don’t ask me to speak to your phone service at 121 because they have cut my call 8 times and I really do not wish to go through the ordeal again.
I went to your gallery at Lokhandwala wherein they refused to accept this letter and told me to speak to 198 ,they (at 198) cut my line 3 times.
Believe me ,I feel I have a choice and will not beg you,ll for service.
Seriously hope that someone will care at your end.
Thanks & regards
Anju Dhowan
Mobile Number:[protected]
I owned a DTH connection of your esteemed company on dt. 16.02.2010. I got a customer ID [protected]. On 2nd march 2011 evening I faced a technical problem stating no signal and I am unable to watch the T.V. programmes as well as Cricket World Cup matches which was the my main priority for getting DTH connection after discontinuing with my local cable operator who is serving me for last 3 years. On very next day I called on your DTH service center situated some where in Boring Road, Patna, Bihar. I did not get their name but called on[protected]and [protected] and got assured that they will send a technician at my address. Whole day I wait for them but they did not come. Again I call back them they made an excuse that the technician has switched off his mobile and not responding. Then, I call Airtel Customer care 12150 and logged a complaint which reference no. is 5716031 for video problem and got assurance for proper treatment but sadly no one turnup again on 05.03.011 I called 12150 here once again I gone through all inquiries and again got next reference no. 5736254 for engineer related problem and got assurance that my complaint will be resolved on 07.03.11 by 10.30 a.m. but once again I face the same situation and no body came to me. In these days I got two astonished sms from DTH regarding they have resolved the problem while the truth is that no single person came to solve a single tinny problem of signal loss.
Sir, isnt sad, why someone tell another person to take a DTH connection for this type of poor and irritating service. this is the main problem that why people prefer local cable connection.
Sir, I know that my one connection or disconnection is looks like a single drop in ocean and will not effect the business of AIRTEL DTH or to MR. SUNIL BHARTI MITTAL but if habit continued ocean might become a barren land.
sadly thanking you,
Birendra Kumar
customer ID [protected]
[protected]
Airtel seems to forward voice mails but do not care about activating the voice mail server, or providing any options to do the same.
Airtel is only interested in activating services that results in debitting talktime evryday... Nothing else..
Very frustrated.
I am using Airtel DTH service since August 2010. My customer Id is [protected]. At start I paid Rs 1699.00 which they collected as registration charges and provide 3 months free service as per there plan in August month. As part of installing this service they put a set to box, a dish and cable at my home which they clearly said its Airtel’s property which they will collect back when service will be discontinued. After that I always paid monthly charges on time for my mega plan which comes around 304 Rs per month.
Just 2 day before ICC World Cup Semifinal my service got stopped without any notice even when I had around 140 Rs left in my account. When I called customer care they said it’s a technical issue and will be resolved within 24 hours. They logged the complain. After that next day I received the message that my complain is resolved. I called customer care around 30 time in next 3 to 4 days and sent them email too but there was no response. Finally on world cup final day I had to install other local cable by paying them 800 Rs as registration charges.
After this bad experience, paying the registration charges twice and missing both the World Cup semi finals I requested Airtel to close my account . I asked them to refund back my registration charges that is 1699 as they were not able to provide the service and collect their instruments back from my home. In place of giving any satisfactory explanation or any kind of compensation they continued my account and now they are showing negative balance in my account without even fixing original problem.
If one service provider is not capable of providing the service which he is liable and I had to change the service provider I am expecting them to at least return the registration charges. It’s not my mistake and I should not be suffered by paying registration charges every time I change the service provider when it there mistake. What can be done from my side here?
Regards,
Siddharth Jain
As per the call i received, airtel will return only Rs 150 balance in my account(which i don't see as a solution as i paid Rs 800 to my new service provider.) My account still shows negative Rs. 23. I hane no idea what resolution they are talking about here.
Regards,
Siddharth Jain
my name is raghu, i am an air tel customer. the customer service is very bad in air tel out let in malleshwaram and the reps are not cistomer friendly. every time i go to make a payment they hav system down time and say that the system is slow, we have to wait for more than 15-20 mins to make a bill payment.
also when i had call customer care and i req to talk to the manager and the rep clearly stated cannot transfer as they dont hav a manager and refused to xfr the call. when asked for corporate office address they denied the info , i hav recording of the call.
pls take necessary action so that we can hav good customer support from air tel
I have brought Airtel DTH as My Customer ID is : [protected] Reg. Tel No. [protected].
I have log a case one week back with Airtel for bad reception due to which i am not able to watch the channel as it freezes video and audio.
I am really distraught to see the response & state of affairs of company Airtel particularly its DTH services.
First of all they are not bother to resolve the case and without any confirmation they close the case.If you ask the detail of the engineer who has close the case they will not provide you.
After that if you speak with the manager they will ask for time but same thing you will not get any resolution.
The Customer service agents are useless they will not help you at all.there favourte diagloue is "sir we are working on your service request and will get resolved today end of the day".
horrible service i have seen in my life is AIRTEL DTH. personally i recommend not to go for this from my experience.
Thanks,
Prafulla R.
I am not able to understand what your team is exactly working on ???
When they even cann't sent an engineer to check what is the problem, then how they are going to resolve it.
As usual I get a call form you customer care that we are sending a engineer to your place.But no one turns up.
I will be not amazed if tomorrow I will get an sms stating that the service request is closed. If at all such thing happen it will be for the sixth time.
I don't know how your team works. How can they resolve the issue sitting in their office not even visitng the customer place once. And how do you call the office with the name as "Customer care" when you do not care a damn about the customer. It seems the people in the so called "Customer Care" are just paid to make fools out of the customers. Is it the sole responsibility of the customers to call there 10000 times and get the status, even 1% is not their responsiblity to check up with the customers.
If you can not provide the service, then why at all you open it.
I am very much disappointed with the service privided to me, and never ever will I recommend this Airtel Digital TV to anyone.
the slogan which you are using " Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services."
Please change the same.it does not suit the company.
After getting such experience. I will advice to other people not to go for any airtel product to avoid such mental torture & suffering.
Thanks,
Prafulla R.
The issue is still not resolve.
Can you please let me know how can i claim for the refund of money paid for STB & Channels subscription. It is more than 7 days i am not able to see any thing.
If your team is not able to provide any service atleast give back customer money.
Waiting for your reply.
Thanks,
Prafulla R.
I've applied for migrating the postpaid to prepaid service on 24thJune2011. So my number was suspended from 30th June and still it is not activated in prepaid service and i'm not able to use my number also. I was trying to contact customer care and wanted to talk to the manager, but I was put on hold for several minutes and later the call was disconnected. And this happened with me several times. I have been with Airtel from last 3 years. I'm loosing contacts now past one month. Airtel need to pay me for this long gap/communication break.
Regards,
Ravi Shankar
I have recently shifted apartment (within the same sector of noida). I had heard about bad customer service from airtel in transfer of connections, and I was not in a position of getting into all the hassle, so I decided to get my connection disconnected and go for some new one. After struggling for 3 days with the 121 on email and phone calls, I was able to raise a request for disconnection. (They didn't acknowledge disconnection requests on email, and disconnected the calls when u said u wanted to disconnect).
After 2 days, I got a call from airtel, convincing me to get the connection transferred. I told them my concern, and the person assured me that the transfer would be completed in 3 days. On this assurance, I agreed to convert my request from disconnection to transfer.
Since then, its 12 days already now, and I have not even heard back from them.
All my emails and calls are answered with 'your request is being worked upon. we seek your co operation in this regard'. I have insisted that the team should atleast contact me and give me the status if it is getting delayed for some reason, but they have no answers. I am loosing on my critical work, wasting time following up with them, but all in vain. And they will make me bear the bill for all this time they are taking too.
Why can't you give correct status and stop faking on the customer?
Also I cant contact their customer care vai 198,121 or else.
Please send the information or solution to my e-mail ID.
Due to network failure, the service provider had promised th install a repeater in my location in June 2011. The service provider had not installed it witin due time and kept time wasting. The cost of bad service caused loss of business and other opportunities further bad reputation. The service provider has installed the device in February 2012. The service provider had promised the refund of all all money for the period of defective service and promised to pay the damages to grip the consumer. At the time of leaving the service provider the device was installed. But the service provider has con refunded money till now.
Please help me to fight against this service provider.
Regards,
Anant Kumar
Tried changing my airtel from prepaid to postpaid 3 weeks back and still its happening...
A airtel vendor approached me at my office for a prepaid to postpaid connection, i agreed for the same.
Once the SIM arrived he charged me 50 rupee and then I said the Customer care said conversion is free of charge and I refused to give the amount.
They wanted to meet me for verification in office time when I was peak busy I said its not possible. Then they refused saying verification not done.
When called to the customer no [protected] for address verification check again, they jst pick up the receiver and jst keep it aside.. Such a bad customer experience ever had...
And one more, they just take balance money r auto subscribe without informing or asking...
Airtel has become worst:(
Message details:
==============
Your request has been acknowledged. Your reference no. is PO[protected].
We would like to inform you that your concern listed 19 Nov 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
its been almost half a day a custoemr complain raisesd in tollfree no [protected] regarding a 2 month old prepaid to postpaid processing.
they said they are activating in 15 mins and as soon as they cut the call they deactivated the prepaid sim, and till now the post paid is not activated.
i guess ppl can understand how important a mobile no in current trend. worst airtel...
I hate Airtel....
Such a bad service and its almost 2 mnts for this prepaid to postpaid conversion.
i suggesst none should go for airtel post paid connection , better they can move to other vendor who makes it much faster than airte.
My AIRTEL no is [protected], recently I changed my prepaid connection to postpaid to avail CUG benefits, along with this no I changed my home numbers to postpaid. But still the CUG is not created for my 3 nos, I came to know abt this after getting my first month bill.
Kindly help me solve this issue
Regards
Azhar
Please help me out, otherwise I have to change my service operator.
My reference number which was provided to me by Customer Care on 11th June was 56643409.
i am using 3gdongal connection No. is [protected] in ALiGARH (u.p) for last three months. i feel very shame-full to inform you since from the date of connection i am not satisfied with the services, because of slow connection i never get connected at a once. in the morning time a message that DNS SERvER iS NOT responding displayed again and again and it's became very difficult to open any web address.
please do the need-full at the earliest otherwise i will switch to the another service provider. My mobile no. is [protected].
Thanking you