Airtel Complaints & Reviews

I had given a request to shift my airtel broadband line in August 2011 and I had a credit balance of Rs.2000 at this time. TIt is now december and my line is still not shifted. When I call today, Airtel tells me that I have a balance due of over Rs.3000/-. All along, th eline was not shifted and hence the internet was not used. No one bothered to even chenck the status and I had been following it up with Airtel for over two months. I come to know today that Airtel has been charging me all this while and now demanding me to pay the overdue amount. I want to take this company to court andclaim damages. What do I do? Please advise. My land line number is[protected].

Thanks

I am based at Bangalore and have been a loyal customer of Airtel prepaid mobile for almost four and half years.
I didn't have many problems with their service till this Christmas.
I used to do online recharge of Rs 200. through ICICI personal banking and the last recharge I did on 19th Dec 11 gave a talk time of Rs 179.32.
On Sunday, 25th Dec11, when I did the recharge of Rs 200 from a dealer in Pazhayangadi in Kannur district of Kerala, I was in rude shock!!! It gave me a talk time of Rs 1 and also no special balance (the fancy thing Airtel use sometimes). Trans ID is [protected]. I argued with the dealer and he says he did the right recharge even though I am on roaming.
Then I called Customer service in Bangalore and talked to one lady, Sangeetha and she said that my recharge of Rs. 200 went to 3G service and NOT to my prepaid talk time. I argued with her saying I did the recharge last time and I got Rs 179.32 talk time. She is saying I have to recharge Rs 201 instead of Rs 200, then only I will get that talk time. I was shocked and disappointed as I badly needed the talk time and I opted for 3G connection ANYTIME. She disconnected the call ABRUPTY!.
After an hour I called the Customer service AGAIN and talked to another agent. He told he will transfer the call and I waited for more than a minute, nothing happened. When I inquired again the call got disconnected ABRUPTLY!!. What a PATHETIC customer service!!!
I came to Bangalore today(27th Dec 11 ) and did an online recharge of Rs 200 through ICICI online, I did get the recharge of 179.20,BUT after one and half hours. Now I am waiting for another Rs 50 recharge which I did after sometime.
Two things they did WRONG.
1) If Rs 200 is for 3G, they should have informed the customer in advance saying they should recharge for 201 instead of 200 to avail same benefits.
2) Secondly they should give better options in easy recharge to the dealer so that they don’t get these kinds of issues in future.
I am thinking to move to a different mobile provider, probably Docomo as I heard they give better service with a better plan and rates.
It is high time to say GOODBYE to AIRTEL!!!.
NB: I didn’t mention my mobile number or email address here to avoid unsolicited calls/messages from telemarketers.

Thanks,

Ganesan

So fed up with Airtel Infrastructure problems in Mumbai. Airtel has the worst and pathetic network in Mumbai. Regular Call Drops, Network congestion, No Range etc etc. Today since morning am not able to make any calls or send any messages. This is leading to increase in the bill amount as well as incurring of business loss.
Funny part is not even able to call the customer care and when you email or lodge complaints online, the system replies back that your query will get resolved in within 48 hours. Have they gone crazy! Wait for 48 hours to wait for my phone to get back on line. Is this the type of customer speedy redressal are they going for!
In a fix now!

ID NO.[protected]
I recharged by Rs. 1448.00 on 26/12/2011 at about 17.30 Hrs.under the scheme of " Pay for 6 months & get one month free" from your registered dealer at Chadni Chawk area. My hand set no. is[protected]. But it is unfortunate to say that till now my service is showing 'Please Recharge' and after that, service is going off. It is also needed to mention that till now I have not received any phone massage from your end, which I used to get.

hi...
mera no band kar diya hai because not submited my documents.ab maine jab sabhi document airtel office(near awadh hospital kanpur road alambagh lucknow) submit kar diya hai to bhi number activate nahi kar rahe hai. 7 days ho gaye roj kal- 2 kehte hai.
it is heartly requested to you please do something against airtel india.
thank you

I got message on 21st Dec.from 50000 regarding torrot card with diducting Rs 3 per day. let me inform you that I never request this service.On the contrary I had already registered for do not disturb service. At present I am in Nigeria and unable to dial the given no.I request you to stop this service and refund money or I WILL STOP AIRTEL service and will change the service provider.I would like to inform you that I had stopped TATA DOCOMO service for the same reason.

Thanks
RAJESH RANADIVE
E- [protected]@yahoo.co.in

I am Kalidoss Palanisamy from Chennai. On 8/12/ 2011 one of your representative named Mr.JAFFER ( CELL: [protected]) came to my home for new airtel broadband connection.

I made a cash payment of Rs.1000.

Till date I have not received the details of any connection to my home or my money back. My Customer Enrollment Form number is CH 1252296. and my complaint number is 8883714.

I have not received any proper response from you people. I would like to get my money back and reasons for the delay. You people are behaving very worst I never expected such a poor

customer service. I am going to lodge a case in consumer court for the mental pressure you have given to retrieve my money back. Your representative Mr.Jaffer is not even picking my calls.

I gave my Driving License to him when came to made a connection. He has not returned my license yet. I am going to file a complaint and I need a proper and adequate compensation for the

mental torture you people have given me in the last one month.

I have been a subscriber of airtel broadband for three years and I have been suffering from link failure issues since past 2 years and in-spite of repeated complaint they are unable to solve the issue and now this has become completely unbearable and I am feeling cheated as a consumer. As they are leveraging their position as the market leader in this segment. I hope the necessary action will be taken against Airtel.

I have Airtel 3G dongle with Rs750/- plan to download 5GB.

On 17th Dec I noticed that internet speed is only 20kbps. When I called technical support they mentioned that I have exceeded the limit and hence I am getting 2g speed and it's not mentioned and shared with me earlier.

After I made the full payment on 23rd (based on billing cycle) still speed is same. I called technical support again and the technical support person mentioned that they will have someone call me within 48Hrs. however, none called me. After 48hrs, I called technical support again to enquire the status and I got to know that this issue will be address only by 30th Dec. I requested to speak to floor supervisor and technical person mentioned that he will say the same sentence nothing different. So why the hell he called as supervisor if he can't provide any further assistance what support person is providing?

I spoke to Mr. Suresh (Floor Supervisor) and I explained the issue. Mr. Suresh mentioned that backend team doesn't work over the weekends hence, I have to wait. He also shared some big commitments that I will receive call before 5PM on 26th Dec and when I forced for 12 he agreed. I told him that I am sure none from airtel will call and none called.

I called on 26th Dec 2011 about 6PM and spoke to escalation engineer. Based on the engineer the issue is a common issue and other customers are also facing the same issue for last 2 weeks. Hence they are upgrading the 3g services and that which will be over by 27th Dec evening and till that time it will be in 2g service. When I asked, why there were no SMS or email he kept quite. Based on my request he transferred my call to another floor supervisor and he mentioned that my billing cycle and activation dates don't match. My billing cycle is 19th of every month and activation date is 8th of Nov. Hence, I will have to manage with this speed till 8th Jan and then I will get the 3g speed. When I asked him about the network upgrade he mentioned it's already finished. So escalation engineer was just a title or he really knows and understands the facts!!!!! Supervisor mentioned that he can request backend team to change so that billing cycle and activation date can be matched to avoid this issue. However, that can't be done soon. This process can only be taken in morning as backend team will be only available on 27th Dec morning not evening. On top of that, he was asking me, if I am interested to upgrade my plan. I am not sure, how didn't feel ashamed of asking this question!

I am not sure, how AIRTEL Call this nonsense thing as support where escalation engineers are not aware about the upgrade plan of 3g services or simply he was lying, engineers can say that floor supervisor will repeated what he said and most importantly the backend team only works 9 to 6 on weekdays no matter how important that issue might be. I think this should be called as a joke then a support.

AIRTEL = Worst Experience ever you can imaging
AIRTEL = Cheat customers on everything possible
AIRTEL = Pathetic Service
AIRTEL = Pathetic Service
AIRTEL = Ridicules Support

Resp Sir,
I'm vivek and I'd like you to know that we had been having this airtel broadband connection for a couple of years and then we had changed the connection(shifted to another plan) as we shifted to a new place. And there was this Airtel guy who had come to our house for changing the connection and using the same old modem we had been given the new connection on that same modem. And we were told by that guy to send some code onto some number to terminate the old connection as we were five o[censored]s,someone amongst us had sent the message which i'm not sure about, but we did'nt get the confirmation message. And thereafter following months we started recieving messages stating that your outstanding amount is Rs 3400 and so on..., and summing them together on 23/12/11 we recieved an e-mail saying due to the nonpayment of dues for past four months your outstanding amount is Rs10488 and We must now tell you that we expect payment to be made on or before 26/12/2011. If payment is not received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you. So we spoke to the manager on this matter and he responded by saying though there has been no data usage and that the previous connection has not been in use you guys have to pay the amount since its in the norms of the company that the connection not terminated keeps the billing going on.(so had we been given proper instructions on moving to new plan through a proper procedure and guidance this blunder wouldn't have happened).So due to their negligence and miscommunication we had to pay a heavy amount of RS 10488.So I want you to do something about this injustice done to us and help us fight against it and if proved correct get our money back.
we need a proper adjudicator to handle our grievances.

My airtel broadband connection got disconnected and the Customer Service told that it is because the customer asked for it. I explained that I'm the customer and did not request it, they denied. I asked to speak with the manager and was re-directed to Ms.Saraswathi and explained the issue. She said that someone by the customer's name called and requested for the disconnection. When I questioned her about the security measures for such requests, she said that a confirm call would be made to the customer before the disconnection process and that such a call was made to[protected] on my hubsand's mobile number. The only call that from Airtel that we received on that day was a call confirming the Billing name change that we had requested earlier. When I explained this, she said that she will audit that call and let me know the details. She called later and said that the request for disconnection was placed after the back-end support team had called my husband on that day and that they did not have any audit for that call. She was not willing to accept the mistake that they had made and instead said that she will escalate the issue. The broadband connection is being used in my office and because of this issue, we were not able to work for more than 3 hours and we also had to call Airtel customer care many times during this. Our work got affected because of this and we ended up apologizing to our client for the delay in the work. Finally Airtel activated the connection, but still it was not working. Ms.Saraswathi asked us to check after sometime and call back customer care if it doesn't work. My husband asked them to call us back and follow up with the issue, since it is difficult to call the customer care each time and explain the issue every time, but she simply refused and when we persisted, she simply disconnected the call. If a manager behaves in such a way, to whom should one escalate the issue. We are still waiting for a call from the department to which she had escalated the issue. Such bad service and customer care support unreasonable. We have already started looking for another broadband service provider, but the stress caused by Airtel in unforgettable.

Please look into this issue and help us.

I have booked my connection on 18th December, according to them they were suppose to do the installation in 3 days, i did not receive any calls from them in-spite of i called them 6 times, every time whenever i call them, they say that "do not have any details updated, you will get a call in 1 hour from the back end" but i never get any calls,

The details are

Customer ID: [protected]
Transaction ID: 18007579
Booking ID: 53958
Amount: 1590.00

Regards,
Mohamed Naseef P
[protected]@gmail.com

Respected Sir/Madam,

I Shirsendu Sarkar compel by the circumstances raised due to unacceptable activities by the Airtel DTH Service as far as recharge issue is concerned. Actually, on 15th Dec.2011, I have recharged amount of Rs.106/- through online and as per bellow screen shot, it clearly indicates that my current balance is Rs.96.71/-. For your kind information, I have previous deficit amount Rs.9.29/- and as per rules the amount has been deducted from my recharge amount.

Now, the trouble has been raised. As per Airtel DTH the minimum balance threshold is Rs.100/- and maintaining the guidelines I have recharged of Rs.106/- but after recharging I am being continuously denied by them to view any channel till now what I have to deserve and now, and now concerned authority responded the minimum recharge value is amount of Rs.150/-.

My questions, regarding the recharge issue, if any amendment has been taken place as far as minimum threshold is concerned, why it was not inform customers through email or sms. Even no phone call was made from service provider regarding the minimum threshold has been changed. More important thing when, I have taken initiatives to recharge through online amount of Rs.106/ then why it has been stopped quoting that minimum threshold is Rs.150/ so Rs. 106/- has not been accepted and please recharge it again to maintain minimum threshold.

It indicates clearly that the airtel digital tv authority deliberately did it to harass customer in this fashion & truly speaking I am being severely troubled & quite upset & disappointed. It is a burning example of cheating with consumers by respective service providers.

Henceforth, I am submitting my earnest request to you that ongoing my above statement, you will be kind enough to take corrective measures with priority measures and ensure me that either I shall be able to view the channels for what I have recharged amount of Rs.106/- or arrange refunding the amount of Rs 96 .71/(existing balance). My last word if the atrocities of the Airtel DTH continuously going on then I hardly have any option but to quit from this service and will join with another DTH service provider.

Thanking you & view my personal details bellow AS WELL AS THE BANK STATEMENT OF PAYMENT MADE but neither refund the amount yet nor providing the view facility.

With best regards,

Shirsendu Sarkar ([protected]/[protected])





























Accounts > Operative Accounts > Mini Statement >Transaction Details

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Transaction Details

Customer Id [protected]
Branch Name RANAGHAT
Account Number [protected]
Account Type Savings Bank Scheme
Account Balance 4,290.00
Transaction Date 15/12/11
Transaction Type DR
Transaction Amount INR 106.00
Transaction Description eBanking : 5833688/MBBR[protected]/AIRTEL




Customer ID: [protected]
Current Account Balance: Rs. 96.71
Account Validity:
Daily Burn Rate: Rs. 0

Your Account details

Name: Shirsendu Sarkar
Address: Vill New Gopalpur Pairadanga, Kolkata, West Bengal, 741247 india
Vill New Gopalpur Pairadanga
NADIA
WB 741247
Date of Birth: 13/05/1982

Myself ASHISH SINGHAL [protected] old cust. of airtel, airtel give me a MNP plan in which local A2A 1 paise/6 sec and other 1p/2 sec, but now my balance is deducted as 1p/sec. i complained about this to cust. care but there is no any satisfactory response. please call me.... i m waiting....
ASHISH SINGHAL
MOB : [protected]
[protected]

Dear Sir

I am a customer of Airtel Digital TV Customer ID [protected]
I have been duped by an airtel employee on 16th and again on 18th December he introduced himself as Nitin an employee of airtel digitel tv from Luncknow he called me on my phone No.[protected] by his telephone No.[protected] and asked me to recharge on line for Rs.200 I was in Patna so I did recharge again he called me on 18th Dec and asked me recharge more for Rs.390 so he can put my account on safe custody for six months I did recharged but he has given only telephonic assurance to put on safe custody since then I am calling him daily but he has the same answer that I have done but still I am loosing my balance amount on airtel TV
I had sent a mail to digital [protected]@airtel.in they revered me back that I will be done soon but still theyare deduction my amount from the recharge value of 200+390 rupees

Kindly help me to get rid of this digital TV

Thanking you

warm regards

J K Warsi

As I started using data card from October 2010, I placed a request informing Airtel customer care for cancellation of Broadband connection which was in my name, account details as below, with final settlement of Rs. 469/- , according to monthly bill, on 09.11.2010 well before due date(Cancellation reference: 404167 Dt: 08.10.2010) the broadband details are
Name: Vikram Patil V,
Account: 13535694,
Bill No:[protected] Dt: 27.10.2010,
Landline: +[protected],
Address: No. 35/4, 1st Floor, Balaji Alps, 13th Main Road, Vijayanagar, Bengaluru – 560040
But from the month of Nov 2010, I still used to get monthly bill with following changes, details as below
Name: Vikram Patil V,
Account: 13535694,
Bill No:[protected] Dt: 28.11.2010,
Landline: +[protected],
Address: No. 39, Gnd Floor, ITI Layout, RMV 2nd Stage, New BEL Road, Bengaluru – 560054.

What airtel has done is instead of cancellation they have retained my name with same account number & landline number but with different residence address. Again in the month of Dec 2010 on my own I informed Airtel about the error in their system and complaint was placed with Airtel customer care with complaint ref no: 41437870 Dt: 30.12.2010.
NOTHING HAPPENED.

Later I escalated it to Airtel nodal officer & Airtel Appellate Authority via email, email id was mentioned in airtel monthly bills. Email was acknowledged & was informed that within 72 hours this issue will be resolved (Complaint Ref No: 42831320 Dt: 08.02.2011).
NOTHING HAPPENED.

Now Airtel legal authority has filed a case against me in Gwalior High Court for nonpayment of overdue amount, which I never used, details as below Case No: LM 508,
Lawyer: Mr. Alok Sharma.

I came to about this case when Mr. Ranjit Singh from Gwalior High Court called me on my mobile to discuss about this case & told to come immediately to Gwalior High Court. Even today I am getting bills from Airtel & also call from Airtel legal dept from payment of overdue. I am literally fed up & after morethan a year I have decided to file a complaint against Airtel for following reasons,
Moving connection to third party retaining my account details & contacts, which is security concern for me,
Misleading customer by stating that within next 72 hour this issue will be resolved but nothing happened in last one year,
Harassment from Airtel legal dept by calling on my mobile number frequently, For putting black mark on my profile by filing a case against me in Gwalior High court.
I want airtel to give me apology letter and I want them to pay me compensation for all the harassment and cancel my connection immediately.

Results I'm looking for:
1.) First company should cancel the connection in my name
2.) Take back the case which is filed against me in Gwalior High Court
3.) Compensation which is equal to 12times the outstanding overdue amount for the harassment by airtel for the past twelve months
4.) Compensation morethan Rs. 10 lakhs for putting black mark on my profile by filing a legal case against me.

Latest email from collection team is attached for which I'm not responsible.
If required I can provide all required document along with correspondence & escalations i did do so far with Airtel.

I have been trying to stop matrimonial alerts for the last couple of months to no avail and now I get a message that "you have been renewed for GSR subscription service from airtel. you have been charged Rs. 30" I am not even aware what GSR service is .Kindly enlighten and unsubscribe unwarranted alerts .
Aparna Jain
[protected]

My mobile number is [protected]. I have one paise per second offer with Airtel. I have been using this sim-card for 3 years now. About 4 months ago, in September 2011, I started receiving some jokes (one per day - exactly around 12.00 Noon) as SMS from Airtel. That was purely unintended. I didn't subscribe for them. But still I used to receive those messages.
Suddenly one day I found out that my balance which was supposed to be around 75/- has become 35/-. Alarmed by this, I decided to call the service centre and find out the reason. But somehow the very next day, I received an SMS asking me to type so-and-so number to stop receiving the Funny Jokes SMS (which I didn't subscribe in the first place) and to renew the expired service type some _____ number.
From that I understood that my balance was stolen by these so called funny messages. I obviously chose to stop receiving the jokes as they were very bad in the first place. Then again I renewed my balance and the stealing stopped. But only for a week or so.
Now it is even bad. I don't receive any messages/SMSs, but still I started losing my balance (at the rate of one rupee per day). This is very frustrating and the only time I don't lose any more money is when ever I have balance less than 1 Rupee. It is very depressing to know that we are being stolen so openly.
:(

I had applied for a new connection which was installed on 27th November 2011 with number [protected]. One Mr. Abhay Singh, Sr. Sales Executive of AMBA BPO.COM, AIRTEL's authorised direct sales associate called on us, filled the enrolment form and took Rs.500 in cash as advance payment.
On 13th December our phone was disconnected by AIRTEL saying my cheque had bounced, whereas we never had deposited any cheque rather the payment was in cash. Only possibility is Mr. Abhay Singh AIRTEL/AMBA BPO.COM's offcial having replaced cash with his cheque which bounced. During my fight for getting my connection restored Mr. Abhay Singh asked for another Rs 500 in cash for deposit with Airtel with the promise that earlier Rs.500 would be settled later.
I have written numerous mails to Airtel but till date AIRTEL has failed to address the following issues :
1. I have not heard any comments from AIRTELon wrongful DISCONNECTION of my phone for many days. I am entitled to compensation for wrongful disconnection.
2. I have not been given/returned the CHEQUE in question which AIRTEL claims I had submitted and had bounced. If it was my cheque then AIRTEL must return that to me since they have got their payment due from me in cash.
3. I have not been informed of the action AIRTEL was supposed to start against AMBA BPO.COM which is indulged in cheating and harassing customers in their name, as in the present case cheating and harassment happened to me.
4. As regards the money AMBA BPO.COM has got from me for restoration of the connection, I hope I will be able to recover from them once AIRTEL hands over the abovementioned bounced cheque to me.
5. If there is no such cheques which had bounced and AIRTEL staff had messed up the matter resulting in disconnection, an apology from AIRTEL side is due alongwith compensation for the days I was subjected to deficiency in service from.

MAROOT SACHDEVA

Dear Sir,
Iam using 3sims in airtel but am facing problem with three sims.... am using samsung galaxy y GT-S5360, with this mobile no. [protected] but airtel is deducting amount from my sim daily i need call to customer care and i want to request them, from last 20days i cant contact customer care service..... from my mobile no. so please check the deatils and solve the problem.

[protected]
from this no. i cant call customer care service i have given compliant to customer care services they have given several compliant no. they told that they vill call back in 48 hrs and they dont call me....

[protected]
This is the major compliant am giving to u on dec 3rd i have change no. portability from tatadocomo to airtel services on 7th december docomo services de activated but upto now my no. is not activated to airtel for that case i have went to near airtel office in bapatla and i have given compliant there they didnt correct that and they have taken compliant from and then i went to vijayawada airtel hub there her name is suma she has taken compliant from and she told they will contact me after 48 hrs, but upto means after 4days also they didnt contact me so that nly i am giving compliant to u, please show the solutions for above three problems

Thanking you