Airtel Complaints & Reviews

I recharged my prepaid Airtel SIM with 3G Pack of Rs. 675 which is supposed to give me 2.5 GB of data. But instead, it gave me only 1.2 GB of free data. 1.2 GB data plan costs Rs. 450 and not Rs. 675.

I complained by calling 121 and after spending half an hour getting my line through to one of those dumb call center guy and explaining him my problem, he said he cannot help me. He asked me to email. After more than 2 weeks and countless email I haven't received a single reply (except the automated ones).

I didn't know Airtel is such a big thief, a cheater. Bad service is one thing and stealing other people's money is another. Airtel stole Rs. 225. I demand they give me service or give my money back.

Airtel has one of the worst customer service ever. I called airtel customer service on 8th Dec for add-on connection (HD-Recorder) and was promised that installation will be done the next evening(9th Dec 2011). Only on the commitment that it will be done on the next day did I go ahead with the payment via credit card. I waited till 6p next day before calling airtel for status update as i did not hear back from airtel nor anyone came for installation. On providing customer details and ref number[protected], I was told that they do not have set top box in stock and it will take longer and how longer no one has any freaking idea. Well on the contrary, when I was placing the order, they never told me abt the shortage in stock but kept promising on installation the very next day itself. The worst part however is, they don't even have a single responsible person/engineer who can speak english, who is willing to sort out the issue nor who is willing to help.When I asked to put someone responsible enough to make decision on the call, I was put on a long hold which hung up after 15 minutes. I called again and had the same @#$#$% experience. I am totally pissed with airtel service and again this not the first time, I am always promised that they will improve service next time, but it is always getting worst and not any better.

My airtel sim is lost. I requested to you please lock my number- [protected]

Dear Sir,

Subject: Deactivation of mobile number [protected]

I am having an airtel number [protected] and been using the same as a postpaid from year 2007 to May-11 and as a prepaid from May-11 to Oct-11. It was deactivated by AIRTEL dt. 30.10.11 stating that it is deactivated because of no usage for 90 days which I strongly disagree as call has been made by me from the number on 19.10.11 which are still present in my call log. The sequence of communication via email by me with Airtel is as follows:
1. I asked the customer care upon deactivation on customer care number 121 and they replied it's deactivated because of lack of documents. I emailed the issue to [protected]@in.airtel.com on 10.11.11 on which they replied on the same day that it was deactivated dt. 26.05.11 and never been converted to prepaid.
2. I replied again at [protected]@in.airtel.com on 11.11.11 stating that I have been using the subject number in prepaid since May-11. Mr. Arun Kumar from [protected]@in.airtel.com replied on 11.11.11 with no justification on the subject and guided me to mail to nodal office.
3. I mailed to nodal center at nodalofficer.[protected]@in.airtel.com on 19.11.11. Mr. Pulkit Agarwal from nodalofficer.[protected]@in.airtel.com replied on 22.11.11 with how to retaining the number back rather than addressing the issue.
4. I again mailed to them on 22.11.11 regarding my issue. Mr. Aman Kapoor from nodalofficer.[protected]@in.airtel.com replied on 24.11.11 that subject number was deactivated with effect from 31.10.11 due to no usage. They also state that they tried to contact me on alternate number and found it unreachable on 24.10.11 but the alternate number mentioned by them is unknown to me and is different from what I filled up in the form.
5. I on 24.11.11 wrote an email to appellate.[protected]@in.airtel.com on the subject understanding that they will give proper addressing. Mr. Jadidi Rao from appellate.[protected]@in.airtel.com replied that subject number got disconnected wef from 30.10.11 due to nonusage, the criteria for the same also listed by him.
6. On 25.11.11, I replied to appellate.[protected]@in.airtel.com that both the condition laid by them for non-usage are not applicable to me and I requested them to furnish the record on the same.
7. Mr. Dhobal Nodal replied from appellate.[protected]@in.airtel.com on the above on 28.11.11 stating that they have rechecked and found the same and are unable to furnish the record.
8. Upon all odds, I followed their direction stated in email dt. 22.11.11 by nodalofficer.[protected]@in.airtel.com for retaining my number back but the Airtel CSD Services, Indore told the same number can not be reactivated for allotment to anyone.
9. At last I have written an email dt. 03.12.11 to appellate.[protected]@in.airtel.com asking them 7 questions. Mr. Pulkit Agarwal (On 22.11.11 he replied me from nodalofficer.[protected]@in.airtel.com) replied on 06.12.11 from appellate.[protected]@in.airtel.com copying their last mail text without answering any of my 7 questions. This truly means that they do not have a answer of any one of them.

I request you to take up the matter with Airtel on ths subject and solve my problem.

Regards,

Vaibhav Gandhi
[protected]

I had raised a request - request no - 907654 with Airtel on 8th Nov 2011, regarding change of plan.
They have called me to confirm the change of plan. I confirmed that, but o[censored]se. Until now i,.e. 10 Dec 2011, they have not changed my plan.
They have not addressed it as of now and have been continuing to charge me extra 1000 rs per month, not to forget the other taxes that are cumulative on this bill.

First,
Airtel did not had a plan of rs 1299(iPTV) plan, they changed it to rs 1199, 6 months back. On top of that, they had been charging me rs 1000 per month.

Airtel is such a profit oriented company that it does not care even for its loyal customers.
I have been on the Airtel billing cycle of nearly Rs 2000 per month more than 3 years now, but this is the second time they have done it.
They are not at all customer oriented and do not care about the benefit of the customer.
It is understandable for an organization whose running into losses to think about its revenue, but not at customer cost and bu adopting unethical ways.

Corporates working across are now beginning to get the feel of the highly capitalized thinking of Airtel.
Bharti Mittal and his counterparts need to take a serious thought about how their strategy for future business considering the unethical, profit oriented, non customer oriented behavior techniques they are using.

Airtel,
There is one basic concept of marketing that you guys have forgot - WORD OF MOUTH.
If this goes bad about you - You will see how your customers will reply back now !

SIR,
As massive fraud replacement is going on dumka. Due to
which RDs &
Retailers are furious and they are not able to do
business bcz of
of regular replacement. Two RDs of (dumka ) SIM has replaced by
others. As a result RDs are not able to retain
business. One RD whose
no is [protected] was replaced by lappu no:[protected]
on 3rd dec.Under distri no: [protected].This distributor belongs to
jamtara.
One major incident happened on also 3rd of this month whose
FOS :[protected] was also replaced by that no. And second time same
no was replaced by [protected](vikash trader of south bihar,ud)
and also he has done replacement of his retailer whose lappu no
is: [protected], as the RD had 24612 rs in his fos sim. And after replacement
of that fos amount left in his account is zero. As he transferred
entire amount in
that lappu ie, [protected] and after that he transferred 3000 rs to customer
no [protected] on 10th at 7:19 am, so total amount he transferred to others
customer is 19000 till time. he also transferred ten times 1499 rs to [protected]
plz do necessary action to that culprit and also have to settle that RD.
MY CONT NO: [protected] SO PLZ DO THE NEEDFUL AS SOON

Dea Sir,
I have already PF form submitted in Airtel Office in 2009.But he is telling my PF form already submitted in RPFC dept in 27 th september 2011.I have received the mesage from EPF Organisation by my mobile number.But still now iam not received any another message Or Amount from PF office.please process my PF amount.If any problem pls call my mobile number[protected] Or send my email Id:elayaperumal.[protected]@alcatel-lucent.com

Thanks & Regards
D.Elayaperumal

I had a bought an Airtel Digital HD connection (Cust Id: [protected]) in June 2010. The Set top Box has started malfunctioning recently, the problem is the sound output vanishes often and now it is not getting ON. I had registered a complaint and the technician visiting today 10/12/2011 and said the set top has problems and needed to be changed. He replaced it with another old repaired set top box and said since the original box is out of warranty (six month period), I need to pay him Rs.750 for the replacement. The warranty for the the replaced set would be just 3 months and there is no guarantee that it will not conk-off after 3 months and I am expected to shell out 750 bucks or may be more again. I therefore refused the replacement and the call has been closed from Airtel side.

It seems Airtel cannot repair the set top box, nor have any AMC.

This is blatant extortion deliberatly fabricated by Airtel as one does not have any other option (procuring something from the market or get this set top box repaired).

S.R.jaishankar

sir:
i have paid Rs1000 before 3 months on 05/9/2011 for airtel broad band service to local airtel service dealer (ALAI INFOCOMM ADDRESS-NO.A.795,2ND FLOOR,'G',BLOCK,1ST STREET, ANNA NAGAR,CHENNAI-40 [MY CONNECTION NO-CH1218276]) , but airtel service care person said in my area does not had facility to provide connection in my area. so i said refund my money but they didn't refund till now itself i thought airtel service is better than all but i really disappointment on airtel service i have called plenty of times to customer care they said your connection cancelled after 15 days it will refund as dd or check but i didn't get my money back i had spent more money for making calls to airtel customer care person its no use for me please take this complaint as serious kindly refund my money with in a week sir.

by jaishankar
mobile no-[protected]

Hi
Once again my outgoing calls have been blocked without intimation. My no. is[protected]. I had submitted all my verification documents on Nov 5 2011 at around 12PM in their Chembur Naka gallery. The airtel staff had checked my original documents and verification form personally and said that there will be no problem now.
The mobile services were started after that.
Today is Dec 9 2011, and my outgoing calls were blocked again today without intimation. The reason i got to hear was partial verification. They have again asked me to submit the documents in next 48 hours.
I am fed up of this. When airtel staff has verified my original documents themselves how is my verification status showing partial??
I am not sure how to overcome this repeating problem?????
I have this mobile number since last 10 years...

Can airtel help me come out of this problem? or should i should change the service provider now..

regards
Very unhappy customer of airtel.

I purchased the Turbo 75 plan from Airtel 2 days back. I was aware of the fact that airtel was throttling internet traffic of any kind of P2P services from various websites and forums. And when asked about this from airtel sales executive who came to my home for applying, told the same that this is absurd and not possible.

To my shock I was getting 5kbps of download speeds on my so called 4Mbps plan on using online games, torrents and FTP clients. When lodging a complaint on customer care they simply mentioned that we do not support torrents at all and please check your speed on speedtest.net. So basically they don't support any kind P2P at all and throttle everything that comes under it by almost 99%, as it is in my case.

Airtel should mention up front that we do not support downloading at all. It's not mentioned anywhere in their newspaper adverts, brochures and not even by their sale executives. A complete scam in my opinion and I wonder why would anyone buy broadband from airtel at all after seeing these many complaints everywhere on the internet and here on consumer complaints.

In my opinion DON'T BUY AIRTEL BROADBAND ON ANY CONDITION. And first thing that I wondered was, after spending 1699 for a 4Mbps with a 75GB download cap plan in which I get 5kbps speeds, how am I ever gonna use those 75GB monthly.

I've attached a picture along with it that shows how airtel throttled my speeds just after 30 minutes o[censored]sage on the fresh installation by the engineer. From 450kbps to 5 kbps, great going airtel!

I had applied for new postpaid connection of Airtel after being informed by the plan Rs.250 rental by Airtel executive Mr. Ganesh from Hybrid financial services, Andheri East, Mumbai.
Next day another person collected deposit of Rs. 300 from me and handed over as SIM card. After that there was no response from airtel. When I called back on the no. which was mentioned on payment receipt, i was informed that the plan informed to me was wrong one and the same can not be activated. After that i asked for return of my deposit amount but till date no response has come from airtel. Calling the concerned person is waiting my time and money also.
This is very unethical activity which deserves the serious action.

I want deposit amount of Rs.300 and all charges of the all the calls which I made to the Airtel offices.

________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Friday, December 09, 2011 10:47 AM
To: '[protected]@airtel.in'; 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtelmail.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Did any one check this email?



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Tuesday, December 06, 2011 5:58 PM
To: '[protected]@airtel.in'; 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtelmail.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Who is looking into it?

How many times do you need reminders to check the emails?



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Tuesday, November 22, 2011 10:48 AM
To: '[protected]@airtel.in'; 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtelmail.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Did any one get a chance to read this email?

I am getting alert in mobile regarding payments

I spoke to one of the exe and explained but still getting alert



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Wednesday, November 16, 2011 11:05 AM
To: '[protected]@airtel.in'; 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtelmail.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Today I called 198 from land line and spoke to Madhu from Escalation Team she raised request No: 7338620 and promise me to revert lets see how this works.



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Wednesday, November 16, 2011 10:25 AM
To: 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtel.in'; '[protected]@airtelmail.in'
Subject: RE:[protected] issue still not resolved


Who is looking in to it?


________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Wednesday, November 09, 2011 10:30 AM
To: 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtel.in'; '[protected]@airtelmail.in'
Subject: RE:[protected] issue still not resolved

Still no improvement its not even 126 kbps now






________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Thursday, November 03, 2011 11:24 AM
To: 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtel.in'; '[protected]@airtelmail.in'
Subject: RE:[protected] issue still not resolved

FYI

Req No: 6659514 - Manju Nath - 11-Nov-2011 11:23 am.


________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Thursday, November 03, 2011 11:14 AM
To: 'shekar.[protected]@alcatel-lucent.com'; 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'; '[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved


Hi Shekar,

As per discussion, Please do not close this complaint as its frequent problem
Also let me know the self care account details so that I can check the usage details

As this is a long pending issue I need the entire higher official to be involved to resolve it

Also per my discussion with one of the exe and email sent out (can be found in mail Trail) check out the billing part as my Ticket is out of SLA

Ajay

________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Thursday, November 03, 2011 12:22 AM
To: 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Did any one check this mail?

________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Wednesday, November 02, 2011 10:15 AM
To: 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved

Since there is no response from Airtel,

I have called 198 and spoke to one of the executive and he said that to transfer the call to his manager but after holding around 20 minits they have disconnected the call

Then I got call from Mr. Anil from Technical Dept but no fruit full result

Just to inform you that : I will not going to make the payment as issue is not resolves yet and no one is bother to rectify it



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Tuesday, October 18, 2011 6:43 AM
To: 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Any update on this?

________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Sunday, September 18, 2011 1:10 PM
To: 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Who is looking into it?



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Thursday, August 18, 2011 10:34 AM
To: 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High


Dear Karthik venktesh,

As per call please update me regarding my complaint

Ajay



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Thursday, August 18, 2011 10:23 AM
To: 'nodal.[protected]@airtel.in'; '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Who is looking into this email?


________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Thursday, August 18, 2011 10:06 AM
To: '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Who is looking into this email?



________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Friday, August 12, 2011 10:14 AM
To: '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Mr. Shekhar/ Saleem,

Are you guys observing my internet speed as discussed over the phone ?

And why the bill has come 590.94 when you are unable to resolve the issue on time ?

My ticket is already crossed SLA.

Ajay

[protected]




________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Friday, July 29, 2011 10:59 AM
To: '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Do I need to chase you guys to fix the issue?

Note I will block the payment as this issue is not yet resolved and no one is taking ownership as airtel does always


________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Wednesday, July 27, 2011 6:44 AM
To: '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE:[protected] issue still not resolved
Importance: High

Who is looking into it?


________________________________________
From: Ajay Kumar [mailto:[protected]@gmail.com]
Sent: Monday, July 25, 2011 12:05 AM
To: '[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject:[protected] issue still not resolved
Importance: High

[protected] issue broadband is very very slow and still not resolved
Raise complaint yesterday and crossed more than 24 hours but no resolution

Ajay

Dear Sir,

I am working in Dubai and i have been using my mobile[protected] for last few years and have been charging at each interval to keep in active. on 2nd of december i checked my mobiel and it was working and used ezetop to charge my mobile. from 4th till 7 th i used the card extensively upto Rs. 1500/ was charged and used around rs 1000. i also spoke to customer care on 121 and 198 number of times and also they disconnected me calling to the cusotmer care and no one told me about any documents required.

on 7th i had rs. 500 around in the card and around 1100 am, while i was try making call it said that my card is barred for outgoing calls. I called using someone toher line and was informed that i had to submit my doucments and went to Airtel Udupi office to give the doucments. they were not ready to help me anyway and said that i have not used my card for 180 days hence the card has been deactivated. One of the x-staff helped me alittle and manager only listened to me as if nothing had happened and showed his inabliity to do anything as thestaff. i HAD MY passport and all required docments.

In the evening i send my passport copy by email and after 2 hours i recieved a confirmation that my card is active and the card was active. the email said my documents have been recieved and my card has been renewed.....

on 8th morning, the card was not working for both incoming and outgoing calls. I called the cusotmer care from 3 numbers and all teh number were barred to call 198 and 121.

I called [protected] and ohter numbers and spent more than 100 Rs to speak to them. i spoke to Mr. Anil and Mr.Ramesh and they said my card has been recyled becuaes it was not used for 180 days in last.

I have used the card and i have recharge from ezetop ...

kinldy request you to look into the matter urgently.

you can email me on [protected]@eim.ae or call me on [protected] and after 29th of december on[protected]

Thanking you for your support.

Regards

Ignatius

Dear Sir/Madam,

This is Lakshminarayana reddy B N. i had airtel broadband connection with airtel Account Number: 16179607 & airtel Number: [protected].

My connection is stopped working on september 11th 2011. i have raised the request to solve the issue. but the technical person who came for resolution said it cant be solved as the cables are damaged heavily.Hence i raised the request again in october for disconnection.airtel team took more than a month for disconnection and asking me to pay money for september(11th onwards), october, november months. i am really confused when i am not using the connection how bills are getting generated. These months i have not used the connection and the same informed to the customer care..

Please note my connection is stopped working on 11th september 2011.I have raised request for connection not working with Request number : 3857868.
Connection Cancellation request number raised: 5385124
Request no for bills getting generated again and again for unused connection: 8506042.


Even though i have requested for disconnection they kept billing machine alive so that bill is generated. i called more than 50 times to airtel customer care but they say we follow as system says (bill generating machine) and asking me to pay the bill.

Daily i am getting the calls for paying the bill. is there no way that i can take some action without paying some bribe to officers?

I request our indian government should take some action against such malpractices.


Thanks & regards,
Lakshminarayana reddy

HI Sir,

This regarding recharge RC 37 to avail STD call 30P/Min. I have done a recharge with RC37 but my STD calls did not converted to 30P/Min. I have called Airtel customer care for the same they said to me it's for local not for STD. I told them I can avail the Adv paper that you have mentioned. Instead they are not ready to listen me. They forward to supervise but call is so badly managed I am not able to reach the person. After 2-3 retry they blocks the call. it's pathetic for a customer even if he pays there is no solution for the problem.

Have attached the ad paper for the same.

Why air tel customer care not reachable even a customer is paying for the call.

Dear Sir,
Airtel mobile compney had cut balance from my mobile number [protected] which is approximate 90 INR. i had more call to airtel customer care then airtel give me complaint number CBCC[protected] But present time no response by airtel


Thanks
Ajay Tripathi
[protected],[protected]

Hi,

This is regarding my airtel broadband connection issue. I had placed a request for shifting of my broadband connection. The request was placed on 12th of July 2011 for the number[protected]. The connection was shifted on 8th of August to my new address but it is not been active since.I am being billed for both the old and the new number for the past few months for a connection which is not even working.

I want to mention that i have been a customer of airtel for more than 4 years and till this date i have had no issues with the customer service. But now if i am asked an opinion, i would definitely not vouch for the service you guys provide.

Its been exactly 5 months that i have placed a request and not less than 50 times have i contacted customer care or tried to go to the airtel center and tried to resolve the issue, but none of them seem to take any interest. They say there is black out period which has happened with airtel. May i ask how long do you guys have a blackout period and how long it takes to take an issue as serious.

I am tired of calling customer care now and waiting each time just to hear that the issue is being resolved or in an open status and some executive will revert back to me soon. None of them do revert back in reality.
There have been times even when the executive has even hung up on me. I also tried to contact the nodal officer and emailed him about the issues (forwarded below) and i could not see any progress in that as well.

I have reached a situation where in i have to take a decision on this, as this is been bothering me for too long now. It is unbelievable that Airtel doesn't have time to resolve my issue but has time to inform/call for promotional ads. Airtel has about 200 million customers across its operations and i guess i am not one of the valued customers in them.

Please let me know if in case there is any resolution to my problem at all, though i have lost all the patience.
Below are the details of the connection:

Number which was shifted:[protected]
(address: B251- Sobha Hibuscus, Sarjapur Outer Ring Road, Bellandur, Bangalore
Number after shifting:[protected]
(address: G-302, Keerthi Harmony, survey no. 3823283, Raghavendra Nagar, 4th Main road, Kalkeri, Bangalore
Number again shifted to:[protected]current). I am able to receive calls in this number.

In the middle of all this shifting the was a period when the connection was working but just for 2-3 days maximum. (during Oct 15-30)
But it again got disconnected due to billing issues.The last update i had received from airtel is that the number[protected] is disconnected and the numbers[protected] and[protected] are active. Both the numbers are getting billed for. I have registered multiple complaints to the customer care regarding the same.
I have personally gone to indiranagar branch twice in bangalore and tried to resolve the problem. The first time the manager incharge told me it would take 2 days to get this done. Almost after 2 months i went there again ( as i was not in town for some time) and asked for the manager, he refused to come out of his room to meet me.The last persion i was in contact was Jithin who sits out of the same branch.The first time i spoke to him, he assured me that i will get a call in 2 days with the solution and obviously i did not get any response. When i called him again after 2 days asking for a solution, he refused to give me any deadline. I am in no mood to call him again and finding out.

Now i suppose you would have understood my problem. I am still expecting you guys might revert back with a real solution this time.
I hope not to get disappointed again.

Thanking you.

Regards,
Srinidhi Rajagopalan
Contact: [protected]

You can also contact my husband V Chandrashekar: [protected]

Dear Sirs,

I have suddenly received the following unsolicited message on my mobile

"Thank you for using DUK. You will be charged Rs. 1 everyday. To stop service dial *789*407# - From 50000 message centre[protected]"

This is ridiculous and unacceptable as I have not activated such a service. I do not even know who is DUK. I am sure there must be millions of other innocent users like me being charged for this nonsense. I have not been able to unsubscribe this service.
I would appreciate if Airtel or the regulatory authorities look into this and assist me in unsubscribing this service today. Thanks


My mobile no: +91-[protected]
Mail ID : [protected]@gmail.com

Kind regards,
William Pereira

I am a regular customer of yours from past 6-7 years. On around 27th of nov. i received a promotional call on my no. that if i convert it into airtel money i will get the discount @5% on bill amount & if i booked movie tickets i will get @50% cash back.

As it is a attracting scheme i went to your airtel outlet on 30th of nov. around 7 pm but they said due to server down they are not able to issue me a new sim & told me to come tommorrow.
Again on 1st of dec. i went there & gave rs.75 as sim conversion charges.They didnt issued me any cash receipt of rs.75.
Next morning i.e. On 2nd of dec when i called customer care they said the scheme was closed on 1st of dec & as i would not be able to get any discount. Again i went to the airtel outlet on 2nd of dec & they said they didnt have any update regarding the closure of the scheme.
And when i asked them before the issuance of the sim that would i get this discount under the scheme??
they simply said "ufcose sir".

As i only want my money back of rs75 or else d proper scheme of airtel money as i m not responsible for any updation of information to airtel outlet.
I have also tried to contact your consumer greviance officer MR. MANISH BHARGAVA on [protected] but as i expected he didnt picked up the call.

Now tell me what would i do to get my money back.
Hoping for a positive action

Regards
Nishit Rastogi
[protected]