Airtel Complaints & Reviews

I am an Airtel customer having no-[protected] , i have recharged my account wid powerplus Rs 76/- on 10 dec 2011 but on 13 of dec my plan automatically change to normal plan and amount deducted as old plan ( 0.60 per minute ) again on 14 dec 2011 it reverted and call rates deductd as per FRC Rs 76/- .


BUT WHO WILL PAY THE EXTRA AMOUNT DEDUCTED , I rang up to Airtel Customer Care 10 times but they disconnect my phone saying that they have no information , after then i am unable to call to customer care also.

I received one missed call from number [protected] today 14th Dec 2011 at 2.46pm. Any update on this? Regards, Aly

Dear All
Please go through the following content, How AIRTEL people are supporting to Anti - Social Activities by issueing duplicate SIM cards with out our knowledge?

Complaint regarding misusing of my mobile Number
FROM:Chandra sekhar Jenni
TO:nodalofficer.[protected]@airtel.in
Message flagged
Friday, November 18, 2011 3:56 PM
Dear Sir/ Madam

I Mr.J.Chandra Sekhar have[protected] mobile number of your airtel, got struced in and around of 22 nd of Oct-11. Then i have contacted your call center to know the reason, at that time they informed me that it has been failed due to some technical reason and advised to have a new SIM with same number by providing the required documents. Later i was busy with my professional work and went to your sevice center located at Paradise, Secunderabad on 16 th Nov-11 to get the new SIM with same number. By providing the documents they have issued the new SIM and told that the previous balance would be carry forwarded.

On 17 th morning i have checked the balance and found difference in the amount around 600.00 Rs. I did 't get any response from your call center and went to your service center at Paradise and did a call to 125 between 5.30 - 5.50 pm. It was answered by women employee and informed that it is (number) using regularly and a new SIM card has been issued on my name in and around of nov 1 or 2 nd. In addition to that there is activation of mobile internet applications with out my requisition and same was also answered by another employee. After that your people had given a mobile number ([protected]) and informed it's a contact number of higher official, do the complaint directly to them. I tried to that Number and observed that it was a call center number again. (This is one way they betrayed me by giving wrong information).

Later i moved to your office located in secunderabad and made a written complaint by seeing the following

a) It is being used by somebody with out my presence
b) Internet applications were also downloaded with out my requisition

So, i request you to provide the clarifications to the following and revert back my misused balance.

a) why you have issued the SIM card on my name to others?
b) if it is used by Anti-Social elements, who will be resposble for that?
c) Why your people guided me wrongly?
d) why you have activated internet appl with out my request?
e) Is it possible to do all these with out direct or indirect presence of AIRTEL employee?

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Nodalofficer.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Monday, November 21, 2011 10:30 AM
Dear Mr. Sekhar,

Thank you for writing to airtel.

This has reference to your e-mail regarding activation of internet without your consent, balance depletion and SIM card issued to others in your name for your airtel prepaid mobile number [protected].

Thank you for your e-mail to airtel and the opportunity to assist you.

Please accept our apologies for the inconvenience you might have faced due to the under mentioned episode. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.
We would like to inform you that as per our records there is no internet or any other Value Added Service active on your mobile number [protected].

A waiver of Rs. 5/- has already been posted on your account on 18/11/2011.

We wish to inform you that as per our records, your mobile number is registered in your name (J. Chandra Sekhar) only.

Warm Regards,

Hamsa B
Nodal Office
Bharti Airtel Limited

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:Nodalofficer.[protected]@in.airtel.com
Monday, November 21, 2011 4:47 PM
Dear Sir/madam

Thank you for reply, but the problem not yet been cleared because you are promising not to repeat the same problem with out solving the existing problem. I have experienced with different answers by your team with out any clarification.

Total amount misused is 586.00 rs but you have refunded only 5.00 rs and you did't identify the person who had this same SIM.

So you are requested to give the clarification to my questions in the previous mail.



With Regards
J. Chandra Sekhar

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Nodalofficer.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Wednesday, November 23, 2011 10:51 AM
Dear Mr. Sekhar,

Thank you for writing to airtel.

This has reference to your e-mail regarding balance depletion for your airtel prepaid mobile number [protected].

We regret for the inconvenience caused to you in this regard, however we will work towards resolving your concern.

We regret to inform you that we are unable to process your request regarding the balance depletion as we are in non-receipt of sufficient details. Hence, we request you to reply with the below mentioned details for enabling us to do the needful at the earliest:

1. Date of balance deduction

2. Balance before and after deduction
Once we receive this information, we will work towards addressing your query as soon as possible.

Warm regards,
Poornima V
Nodal Office
BhartiAirtelLimited

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:Nodalofficer.[protected]@in.airtel.com
Wednesday, November 23, 2011 11:14 AM
Dear Sir/ Madam

With reference to your mail I have not used this Number after 24 th of October to Nov 17 th, because there is no signals in mobile. before that the balance would be around 1025.00 rs and after nov 17 th i got only 444.00.

In addition to this you are requested to find out or provide the information from where & to whom you have issued this number.

hoping right justice from side.

With Regards

J. Chandra Sekhar

Regarding misusing of my mobile Number 1
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@airtel.in
Wednesday, November 23, 2011 12:29 PM
Dear Sir / Madam

This is with reference to the telephonic discussion with you on today regarding SR# CBTFS [protected], here by requesting you to provide clarification letter or Apology letter by mentioning that the customer is not responsible for the calls made during oct 24 to nov 16 th. You also please identify where the error/mistake/fraud was happened and take severe action not to repeat the same to other customers.

hoping positive response from your side.


With Regards

J. Chandra Sekhar
Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@in.airtel.com
Friday, November 25, 2011 12:39 PM
Dear Sir/madam

Thank you for your reply, I have raised many doubts about misuse of my SIM card but i did't get the correct answer from your side except apology, which could't save me from any problem if arise. Let me clear about the following.

a). where and to whom you issued the SIM card?
b). Identify the tower location from where the SIM has been used?
c). Issue the NO RELATION LETTER, calls made during that time.
d). refund the misused amount as early as possible.

With Regards

J. Chandra Sekhar

Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:appellate.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Friday, November 25, 2011 5:12 PM

Dear Mr. Chandrasekhar,Thank you for writing to airtel.
This has reference to your e-mail regarding complaint on customer car and complaint status for your airtel mobile number [protected].We tried to get in touch on your airtel number [protected] at 5:08 PM but unfortunately due to no response we were not able to reach you.We are sorry for any inconvenience caused to you in this regard.As communicated in early mail, We would like to inform you that as per your complaint number CBTFS [protected], our concerned team has checked and conformed us that there was no issue found on given date.We regret to inform you that we are unable to process your request for refund and other details related to SIM card as it is active in your name only and not given to other customer.

WarmRegards,


TriptiKumari
AppellateOffice
BhartiAirtelLimited

Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@in.airtel.com
Message flagged
Friday, November 25, 2011 5:20 PM
Dear Sir/madam
Thank you for reply, You have issued SIM card on my name but to whom it has been issued. Did i submit any documents with signature?
Do proper enquiry & come with solution. Dont send useless mails, if you not do proper justice we will meet at consumer court and same will be complained to TRAI.

REF-QRC[protected] & CBDCC [protected] |BAL| Qrc[protected]
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@in.airtel.com
Monday, December 12, 2011 2:02 PM
Dear Sir/madam

REF-QRC[protected] & CBDCC [protected] [|BAL|Qrc[protected]|]
I would like to bring to your kind notice that the problem of no network coverage has been started to my mobile number i.e [protected], which was apperared in the begaining of above mentioned reference problem. I have informed to your call center people, but not yet been activated till to date. Please trace out where the problem is?

Re: REF-QRC[protected] & CBDCC [protected] |BAL| QRC[protected]
FROM:appellate.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Monday, December 12, 2011 6:19 PM
Dear Mr. Sekhar,
Thank you for writing to airtel.
This has the reference to your email regarding Network Coverage issue, for your airtel mobile number [protected].
We wish to inform you that, airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.
To address your current concern, we would request you to provide us with the following details:
* Your complete address & landmark
* Type of Area [Basement/ City road/ Street/ Commercial building/ General outdoor/ Highway/ Home/ Shopping complex]
* Duration of the problem
* Model of the handset(s)
* Number of signal bars on your handset (0, 1, 2, 3, 4)
* Voice quality (Good, Average, Poor)
* Cell info display (Area from where the signal is received)
* Alternate contact number
Once we receive this information, we will work towards addressing your query as soon as possible.
Please feel
Warm Regards,


Tripti Kumari
Appellate Office
Bharti Airtel Limited

Sir/Mam,

I have a request to escalate your employee having id no.:-38129 and mobile no.:-[protected] working at Durgapur(WEST BENGAL).He comes to call offline to his customers who call on 121.

With the girls he talks illegally and says it is very common in companies like Airtel.He also tells that I have such relationship with many of my office colleagues and even with my global HR head.He tells that our higher authority promotes us for doing so.

Now please answer me should we customers expect such behaviour of your employees?The company which comes to feed them , they arise voice against them.Why do you have HR members?Why you dont train your employees properly?

Waiting for your response...
Anu Singh(student of engineering)
[protected], [protected].
1anu1.[protected]@gmail.com

On 7th December 2011 I requested Airtel customer support to activate my Blackberry Enterprise Plan on my number [protected]. However till date that has not been done and the worst part is all of them are clue less and just give their own statement about resolution time without any solution.

Since 7th of December I am chasing them to do the needful however till date (14/12/2011) I have not got any solution.. The below mentioned ticket numbers are good enough to show how good they are in providing solution to Customers

• 41060995 on 14th December 2011
• 41036027 on 13th December 2011
• 41036027 on 12th December 2011
• 41009741 on 10th December 2011
• 40978098 on 9th December 2011

Dear sir,
I disconnected my Digital TV connection on 24.10.2011. I was told that the balance money in my account (a sum of rs 243.82) will be refunded to me as soon as possible). Today nearly after two months my money has not been refunded. Repeatedly I am mailing to the airtel digital tv regarding the same. But they are not giving any response.
You are kindly requested to intervene so that I can get a positive solution.

Thanking you,
Manikant Choudhary
Consumer id: [protected]
Mob: [protected]/[protected]

It was September 2011 beginning when I had taken an Airtel Broadband connection with fixed line. The reason I chose Airtel was because we have Airtel intercom services activated in our apartment complex. I requested Airtel team to get my fixed line number connected to our building's airtel intercom facility. This was about 3 months back. Till date, even after rigorous follows, writing mails, calling up the customer care and raising complaint request for the same, my issue remains unresolved. The complaint request raised 20 days back, which was closed without proper resolution, is 7894488. I have lost all my trust in Airtel now as I think it is a job that can be done in a day. Can anyone from Airtel team clarify.

Vandana
[protected]

hi i m parteek sachdeva date 7/12/11 sham ko mere no par 37 rs pade the maine ek pack activate kia rs 5 ka jo bilkul thik chal rha tha thodi der baad paise cut ho ge mere saare rs 32 rs balance cut ho gya pls refund my balance and solve my complaint nuber hai [protected] and my alternate no is no is [protected]
call me and feedback pls
pls reply agar apka koi rep ni aya mere pass call na ayi toh mje airtel ko portout krna padega or ek number ni 6 nuber kam se kam port out honge ek sath apko trust na ho toh woh nuber ye hai
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
pls action and call me ......!!!!!!!!!!

My number is [protected]. I am an Airtel prepaid customer in Hyderabad.
I submitted the required documents but, I'm still unable to make
outgoing calls or send messages though I can receive calls.

I have called customer care several times and have also visited the
airtel customer relationship center nearly 4 times now. They all have
the same answer. They say that everything is fine and no one has an
answer.

I Have Proper Balance and validity

Hi,
this is deepan from chennai, i spoke to airtel broadband customercare many times to change the mail ID in my profile and send my soft copy to my new mail id, but there is no improvement, they silently cut the call, wat a super service to the customer, only for money, still iam paying everymonth bill without fail, but they are siletly sitting in A/C room, and attend the call for there monthly salary. not for customer compalints, my contact number is [protected]

I have take a new airtel no few days ago.My no is [protected].
After few days airtel deactivate my connection,saying that i havn't submit the legal documents.Being given the legal and correct documents at the 1st time,I again submit the same documents again.
But though i submit the documents 3days ago,my connection is still deactivated.I am facing tremendous problem as my ph is in not working condition & i donn't know how many more days i have to spend with this condition.I am totally feud up with airtel.
Have Airtel a little bit responsibly to their customer?

Pranay Mondal.
[protected]
[protected]

sir,
i had already complaint about an no network coverage in our area, for that complaint i had an call from airtel network.. they say's that, we made an survey in our area and we will locate an new airtel tower in ur area as soon as possible.. bt nearly 6 months over from my date of complaint, still now no action has been taken by airtel service about network coverage... all the people useing airtel in that area are planned to change their network to another network by MNP .. even no more steps havent been taken after seeing this complaint, we will surely change into other network..

my contact number - [protected].

I am using airtel prepaid connection having mobile number [protected]. Unknowingly one service named Games Club had been activated on my number. Each day they were deducting 5/- Rs. from my main balance for around one month without my notice as i didn't come to know about the same by any message of activation or deduction. When i came to know about this i contacted Airtel Customer Care on 1/12/2011 by 4:50 pm. They ensured me to stop the service instantly and i got request reference number also (CBDGC[protected]) by message. But service was not deactivated and amount had been deducted each day till today.

This has caused me a loss of above 100 rs as i am not aware about of the starting date of the service. I at least deserve refund of amount what has been charged after i asked them to stop service and got mentioned reference number.

I hope and believe that appropriate action will be taken soon.

Thanks & Regards
Mayank Kumar Agrawal
[protected]
[protected]@gmail.com

Sir, My Mobile phone numbers : [protected]
Addl. family plan phone : [protected].
Plan : RA13 CUG 25 (south)
At the time of issuing this phone connection they said no rental and no fees . it is a railway interwork for south zone only with free talk time worth Rs. 25.Railway inline network in south zone is free talk time.
But from October month onwards I am getting bills for Rs. 140 each.
For the two phones I am getting 280 monthly. It is completely rude action. Without informing us they change the plan. While contacting they said they already sent an SMS regarding plan change. No Information is given in the bill except plan charge 140.
While contacting the customer service on 13/12/2011 the customer service representative bluffed that ( Ph: [protected])
THEY CHANGED THE PLAN ACCORDING TO THE RAILWAY BOARD ORDER AND FURTHER DETAILS I HAVE TO CONTACT MY HR SUPERVISOR".
I wondered, how a Railway Board issue order to a Private company to change the plan and what is the necessity to take this action other than railway activities.And there is no HR department in Railways. It is Personal Department . This plan is not given by Railways and there is no connection to Personal Department and they will not encourage this private activities.. The Air Tel officials individually contacting the railway people and sell this plan. Now they said " Railway Board Order". They think I am a fool to accept whatever the bluffed. This is misusing of Government Department Name for their benefits.
I want to know why they change the plan and I want to retain my original plan prior to October 2011 and also to refund the amount charged for an uninformed changed plan.
Please take necessary action.

Hello,

I have been a customer of Airtel from around 4years and recommended my all friends to get Airtel connection.

I am on a 4Mbps Unlimited connection. I have exceeded my 25GB FUP usage (even that won't happen usually) last month, my speed went down to 256kbps so added a smartbytes 5gb package and my speed increased but in few hours it went down again and when i goto smartbytes page it was showing 0GB left in your account. How can i use 5GB in 1/2 hours. I was just checking mails and listening to music. Does that uses 5GB? so i had a online call next day so added one more 5GB smartbytes package. Same happened with this also. So smartbytes din't worked properly for me but still in this month's bill you added smartbytes pack also. Few days back talked to a airtel representative and he told this won't come in bill but they charged it in bill. and Today is 13th and i got a message you have used 80% of your usage. How can i use 25GB in 10days?? Before i had a 2Mbps 10GB connection and that was working fine for me. But later i started using 12-15GB Max so changed plan and I am on this plan from few months and never exceeded 25GB. I use max of 15-20 GB.

Please do check and fix this issue soon.

Contact Number : +91 [protected]

To
Customer care
Airtel
Delhi

My telephone number is[protected]. For past 3 months My Airtel landline is not working.
I have made several complaints. Till now no action has been taken , neither anyone has contacted me for complaints.
Further i have requested not to generate bills for this period as i am unable to use this connection.
Collection centre staff keep calling me for payment of bills for the period phone was not working.
Kindly look into this on urgent basis as it is causing lots of inconvenience to me.

Please send me details.

Yours sincerely
K.Mutharassan

i'm a user of "AIRTEL MOBILE PHONE PREPAID CONNECTION" & my no. is [protected]. I've been getting a problem with "hello tune" service.

i'd subscribed that hello tune just 4 months back , for which i paid the yearly charges(approx. Rs 200) as per the scheme. But now my hello tune service has been barred since 2 months without informing me . i even contacted to the customer care executives a many times but i got different replies on every call (like " ur service will be resumed after 48 hrs","technical fault","ur details are not mentioned in our system"etc.). last time i called customer care executive Mr .AAMIR (senior most executive) & got reply that "you are not subscribed to any of these services" & even talked to me rudely. I either want all my charges back (which has occured till yet ) or return my 2 months charges & resume my service .

please inform me as soon as possible to my email id : [protected]@gmail.com , baljit.[protected]@sbi.co.in

my contact no. is: [protected], [protected]

u have given us increased bill, when i asked from cutomer care they replied due to some tech. fault ur plan has been changed i.e it was 2500 min.was free with broadband butnow they given only 1875 min.free. they replied from next month this will be 2500 min. free but present bill u have to pay.if the mistake is taken by ur end so why should 'we' pay more

i am Anup Mandal having airtel broadband connection from 11/jul/2011 to till date my account no is [protected] and tel no is [protected].
today (12 dec 2011) I got a legal notice on my name from SHIVA & RAWLEY Advocates asking me to pay the outstanding Rs 3750 within seven day which is towards the account no: [protected] bearing tel no: [protected] which i am not using and have no idea from where my name came from and the address stated in notice is not my address
after receiving this notice i called airtel customer care about this and surprisingly i found for this account (no: [protected]) my mobile number which is [protected] is registered i told him i don't know about this connection and the postal address mentioned in the account detail for this connection is not mine he suggest me to Wright this mail and send it to 121 for further action so i did but not received any positive reply please suggest me what i can do regarding this.

on friday(9the december 2011) i applied for port out.on saturday i received a call and the person calling me gave a offer to stay with airtel.the offer given was airtel to airtel 1p/6sec and airtel to otheers 1p/2 sec. i confirmed it that i wont go for the porting.but today is monday till now i havent got the offer and 50 paise has been deducted for each call that i made from saturday till today.... i have never heard airtel doing this kind of things with their customer.... i hope my problem will be resolved and i will get the offer or else may be i have to go for the porting....

S.Bhowmik
[protected]