Airtel Complaints & Reviews

AirTel — Balanced Detection

Manish Tak
[protected] (Prepoaid)

I want to tell the problem of detect balance of my a/c.
I tell the story in Detail.

6 March 2011 - I switch in airtel from vodafone and recharge my a/c. from 399 rupees.
10 March 2011 - I activite GPRS pack 50 MB Rs. 5/- Val- 1 day
14 March 2011 - I again activite GPRS pack 50 MB Rs. 5/- Val- 1 day
14 March 2011 My a/c. show 75 detection that time my moblie show 301 rupees. I do not know reason of detect balance. Dial cutomer care(121) but my phone is not conneted with customer representative.then I go our district office of airtel then I complain about all. complain no. is [protected]
15 March 2011 again detect 10/- from my a/c or reason I don't know.
I complain but same problem with cutomer care 121. then I file the complain from other airtel prepaid connection complain no. [protected]
Till then NO action taken by airtel then I again go airtel office and complain the problem your customer representative said to me I cross the limit use of free MB(50 MB) i.e. your balance is detect. but Sir. I know very well I used only 9 MB internet on 14 March 2011 and arround 18-20 MB internet on 10 March 2011. Source- *123*10#
Till Today No action taken by airtel No call received from airtel.
Sir
I want to know, Why detect 85 rupees from a/c.

Airtel — connection not working for last 5 months

i was using landline connection from Airtel number-[protected] from last three years but from this jan 21, 2011 my number [protected] is not working and i have complained about it many times but it was all futile.

We have registered complaint for at least 25 times,in past 5 months .... But there is no response from your company ...

Last 2 complaint numbers -

Complaint no[protected] on 16th may
Complaint no[protected] on 30th may
And my broadband connection is also not working properly installed on ([protected]).

Due to the improper functioning of the internet connection and the faulty telephone line our business has suffered considerable amount of losses in the past 5 months . Despite of repeated complaints , no action has been taken from your end . Hence we have been forced to lodge a complain against your company in the court.

And today (june 4, 2011) we received a call from a person called Ram from recovery department (number [protected]) and he started abusing regarding the outstanding amount which is totally unacceptable from india's leading private telecom operator.

The phone was picked by my father it was a total mental harassment.


Regards

Atul
Director
Big Dance Centre pvt. Ltd.
505,Ring Road Mall
Sector-3
Rohini

[protected]

Hi
I'm also facing the same problem. DUK alert message has been activated automatically without my knowledge.Kindly unsubscribing it.
Phone No [protected]
Thanks
Ponpandian .K

This is torturous. DUK alert message has been activated automatically without my knowledge.

Kindly unsubscribe it.

Phone No [protected]

Thanks
Arnab.

Airtel — Billing misconduct

I made a payment of 326/- on 23-sept-2009 against my aug bill through Airtel website (Easy Pay option). I used my credit card for the payment. The payment was successful and the amount was debited from my account. After a month i got a call from airtel for making the payment (again). The payment that i made, was not reflecting in my airtel account. I lodged a complaint to verify my payment. Since October '09, I've been given several calls for paying the amount, several talks to the cust care, their managers. I've been helping Airtel to resolve this issue. I provided them whatever they asked - transaction number, date, amount, mode of payment, credit card bill copy, and even my CREDIT CARD NUMBER.
Finally on 11-Feb-2010 Airtel responded that they cannot look into the details because there in no data in Airtel logs and I'm required to enquire my credit card bank to revert my money back to my account.
Till then, I've been facing more than 10 times, my services being barred. And now they have disconnected my number.
Scenario is that, Credit card bank has a max limit of 60 days (after transaction date) to enquire for any transaction, after that they cannot see details.

Why am I, a customer, required to run around the payment that i made using Airtel website. If their website/application is not capable of taking the money, then there in not my fault. I'm using the services and making the payment on time.

Airtel cannot give me the services back till the time i do not make those 326 Rs payment again, and CC bank cannot revert my money after 60 days of transaction.
This delay is from Airtel only because of which i'm in this condition.

Please suggest what to do?
Thanks,
Shashi

Airtel — Problem in deactivating SIM.

I lost my mobile today.

I called Airtel customer care to deactivate the SIM (Mobile# [protected]).

She asked the owner details and address, Since we took this connection around 2 years back so gave her the name correctly but address till street level.

Then she asked when did you recharged last, i told her the date and amount. She told that you have to tell the last recharge details of paper recharge not easy recharge. Then she told get the details and then call. How could i remember the last detail of paper recharge as from past more than 6-8 months i'm getting easy recharge.

Very rude behavior and seems they are sitting just to irritate and exploit consumers.

I agree with you. Some of the customer care representatives in Airtel look at customers as if we are liars and cheaters. Why would we have to cheat for a rupee? Airtel also has a history of harassing customers by charging them for services they never requested.

Sir,

My contact number is [protected] / [protected].

Even today I contacted the sales person, and there is no positive reply. The Customer service in Anna nagar East is not even ready to consider or register my complaint.

Regards,
S.Pugazhenthi.

Sir,

Till todate there is no progression in my complaint. Also to be noted if the Airtel money sim is not used for transaction it will be deactivated and the amout could not be restored. So in my case they are making it to that point. Whenever I call the concerned persons they are telling my complaint is in processing or they have to discuss with their higher officials. When I approached Viveks Showroom they're telling 10 out of 100 people are getting this same airtel money sim problem and they are not responsible for these problems. Can anyone suggest me how to approach this situatuion legally?

Sir,

I received the message in consumer court website as the problem was resolved. Can you tell me how to get RS.4000 from those deactivated and recycled airtel money sim card?

Thanks & Regards,
S.Pugazhenthi

Airtel: Mobile phone services — Promotional Calls

Three times registered for Do Not Disturb calls. Complaint has been launched 8 months back, but still the service is not deactivated.

Airtel Prepaid — promotional calls

1.i had already subscribe to do not disturb service still i am getting those calls from last 8 months..i have complaint 100 times in the customer care but its of no use.

2.i had not even subscribe for bharat pack unneccesarily they deducted my account by rs 5.

3.once i recharged my phone by rs.20 talk time 15.in the morning when i checked it showed nil balance.no response from customer care side.

I MUST SAY AIRTEL WORST CELL SERVICE I HAD EVA SEEN NO NETWORK NOTHING, , , , , , , ,

ONLY JUST I WANT ADRESS OF CUSTOMERS MOBILE NO IS [protected]

i had registered to do not disterb subscribe more than ten times, theytold ur complain has been registerd, complain registration no will be send through sms, ten times i have registerd nocomplain no. has been sms, and the promotional call frequently sent in ten minutes interval.i am already bother about ur connection, suggest me what i will do shall quit from ur service? my mob no.is [protected]

Airtel — Airtel Prepaid connection- Promotional SMS or CALL

Dear Sir,

every time when call and disconnected the call i receive a message of balance in my account.
as well i receive a promotions says dial some XYZ number to set hello tune etc.

same way 3 days back i received a promo in my account balance message. i have been told to dial 556782 to participate in some bumper offer charges will be 9/min.

but the call was just for 3 sec of saying( thanking you for calling unfortunately you are disconnected)

and my amount of Rs.9/- deducted from my balance of Rs.39/-

and my balance was only 30/-

These Airtel network company always use this type of tricks to deduct from the people who even go for prepaid connections also.

Please take severe action against these type of fraud promo and other type of illegal and fraud calls.

Thanking You,
Shankar.L

Bharti Airtel Prepaid Mobile Service — Receiving promotional calls & sms even after registrations on DND

Dear Concerned,

Please be informed that i am avaling DND services since 2010. For the first forty five days it was fine that i was receiving promotional calls & SMS's. But today is 30.05.2011,still i am receiving such promotional,marketing calls & sms(related to property). I am fedup of this. So many times i have called on Airtel Customer Care and breif them about the problem i am facing daily by unwanted calls and sms.I am feeling like cheated, badly harrassed & distracting myself daily with unwanted calls & sms on number. Even more of time i have received calls from airtel guys selling postpaid connection on phone, offering me VAS related services like Hello tune. Bad customer service...customer care guys are useless nevers resolved anyone one of issues...and maximum time dissconnected my call....put my call on hold & never respond...I am sharing all this here for enhancing this in knowledge of general public....Airtel really sucks!!! i am closing all my connections & will initiate legal action for the said subject....

My cell no is [protected]

Dear Concerned,

On daily basis i am receiving more than ten promotional sms on my number which is highly harrasment being on airtel network. Every time you guys have kind of excuses which is totally not acceptable. I am mentally disturbed between all this. My last call on the captioned, one of your senior manager can directly talk to me on this. NO MORE REPLIES ARE GOING TO BE ENTERTAINED. Talk to me directly or close my connection.

Regards,
Abhay Srivastava

Dear sir,

every time we can send mail. i can give my number you can check what the status.

sorry for the delay in responding.


Regards,
Shankar.L

I have Airtel Simcard from last 3 years,In my room there is no signal of airtel,my house is in the mid of the city.I call several times to customer care,they says your problem will be solved in 7 days but after a month the problem remains same.This is my very old no. thats why I cant change this.Having lots of trouble I decided to divert my calls to other no.,I call customer care again,they tell me you only divert a call on airtel and idea,then I purchase a new idea connection.I call customer care again to activate call divert to my new idea number now they says you only divert a call on airtel local no.
What can I do now this is a very worst customer care,kaise kaise gadho ko bitha ke rakha hai.

I am an existing Airtel digital TV subscriber and recently i have paid the money for upgrading my existing settop box to HD settop box. I have registered a complaint request no:6262091 on March 24th. My customer ID: [protected]. I have been calling customer care daily and would have made atleast 50 calls for this issue. Most of the time customer care people disconnect my calls in between purposefully.
I have escalated this matter to the supervisors named rachana, kalpana and vivek who too disconnected my calls in between and giving me false promises of resolving the issue the same day and giving a call back. Till now I haven't got a single call from any people including customer care or back end installation team. Customer care infact gave me some contact numbers of backend team. In one number of the agency they never pick up the call and other numbers of engineers provided are invalid numbers. Its like cheating a customer and giving false promises. I am really fed up talking to customer care and lost my piece of mind and money for past 6 days. I am writing to you hoping that you will provide me some solution. If you are not able to provide the connection refund my money. Other service providers will come and give me connection within hours of calling them. Since im an Airtel customer for past so many years I thought I would go with it. Inspite of making more than 50 calls from past 6 days no one has turned back and I havent received a single call till now from any of Airtel people. I regret taking airtel connection. I will go with some other connection who provides good customer care service and values customers. I want my money back which I have recharged for Rs.2250 for new HD settopbox. So please help me get my money.

Dear sir,
My name is vignesh and my number is [protected]. I bought a new airtel sim b 4 a month
and after a week of tat I got a call frm
customer care regarding my sim
verification , I had given correct details
and they said everthing is correct and
each week they called and verified my
details . But on saturday( 30/ 4/ 11) . My
msg and call was blocked, if I try to
connect a call it goes to cust care .
They again asked my details and said
after 24 hrs my sim ll be activated ,
until tat cant use ,my sim . Then next
day also it was, still in hold . Again dey
said sry for trouble , dey ll clear it
quickly . But day 3 also started still I
cant use my sim . I never seen such
a ,bad sim verification in any netwrk .
All cc ppl saying it ll get ready soon ,
but no one is taking respobsible for

I am completely fed up of Airtel's attitude towards broadband issues which they are not able to fix it. I raised a request to relocate my broadband connection from Basaveshwar Nagara to Kammanahalli in Bangalore on July 3rd and the relocation is not taken place sofar and they are simply giving some stupid reasons like there is some problem with Software Upgradation and some .
Airtel being such a big organization, is doing software upgradation for months togteher. I am also a project lead and handles multiple projects and we also do software, database upgrade and so many things. But we take not more than one or two days for doing this exercise. First they should kick CEO's for not able handle this kind of situations.

Now, Airtel's service has become from bad to worse i am not getting any bad word to scold these mother [censored]rs. I am so fed of this [censored]ng airtel people. which has affected my personal life completely. I am not able to spend time with my family and kid which has frustrated me a lot. I dont have other option to go for some other service provider as there is no feasibility in that area. I have my neighbour who has Airtel broadband connection which is up and running. I dont know what is the problem with these mother [censored]rs. They are not letting me know what exactly the problem with this. They are simply dragging this on and on and on.....which has frustrated me a lot.


I REQUEST PLEASE DO NOT GO FOR AIRTEL AS SERVICE PROVIDER RATHER GO FOR ANY OTHER. BECAUSE THEY HAVE INCREASED THE MOBILE TARIFF ALSO WHICH IS AGAIN PAIN IN THE FOR USERS.

This bloody airtel sucks a lot and please please please please do not choose mother [censored]rs as service provider for any services...........

Now this issue has been fixed and there is nothing from your side need to do. Thanks for looking into this.

Hi this is akhilesh kishore.My mobile no. is [protected],
I call up air tel customer care many times to solve my problems but neither the company nor their any staff have taken any initiative to solve my complaint.
my problem is from April 2011, whenever i go in roaming my outgoing facility is barred by this air tel.
i complain about this to then in April,June,Sept,Oct,Nov & Dec total 7(seven) times but nothing has been done.
In place of solving my problem the company barred my no for customer care so that i cant complaint any more.Till date i cant call on 198.
Although i already launch a complain about this thrice.
and when ever i am in roaming the company cutting my balance,
is this the way to provide service to customer,why not TRAI banning these CHOR & DACOIT companies its really matter of same for TRAI.

If you can do any thing then please do, and thought a lesson to these CHOR companies.

thank you very much.

I have been trying to get in touch with a so-called "customer care executive" of Airtel on their toll free 121. After dialling options 6, 5, it takes you to an option asking your confirmation about 50p charge for a 3 minute talk with the customer care executive. When I press 1 (to confirm) it just answers "dial 121#.... to know your balance, thank you for contacting airtel....

I really am fed up with Airtel's "go to hell" customer care attitude. This is not the first time, even before on several occasions I have faced this problem.
I have therefore left a complaint on their website and I got a reply that someone will contact me in 2 days....(2 days to address a customer's complaint?????). Just waiting for this conversation and then I will switch over to some other service provider.

I think the Chairman Mr. Sunil Bharti Mittal should take a personal assessment of his company rather than talking big !!!!

Murlidhar Iyer

WORST CUSTOMER CARE IN THE WORLD IS = AIRTELL

Dear
sir, I am using airtel network since 8 years. I never thought they will cheat the customer very smartly. I have activated the 2G data pack througe thire SMS service, after that one popup came to me saying that thanks for recharge you will get the confermation MSG for activation. But Msg didn't come even after 1hour. But we started using the internet because somany times they won't send it. But the next day morning my balance was 0. I was surpriced. when i called them 1st time they said your internet pack got over, so we took the money from my main accont. 2nd time they told the back was not activated, So we took the money from main accont. even The guy was talking like we cont refund my 300 rupees. You can do what ever you Want. I was realy upset so thet i am here to write my Problem. Please help in this.
Regards,
Karthik

AIRTEL DIGITAL TV — Airtel DTH was not working

Dear sir,
i am chandrakant, i have been using airtel DTH ( Customer ID [protected]) for the last 2months. and last 3 days exactly 15 jan 10 may airtel DTH was not working, there is technical problem, (No signal/loss signal) I called many time customer care they said our side technical problem. but I check my neighbours airtel DTH is working.
i really fed up calling them.

please help me in this case.

Dear Team,

This is with reference to the customer Id [protected], which I was recharged on 18th July 2010, but from 18th it was not working and the same day I was registered a complaint regarding the same with Complaint Number : 3335450 but there is no revert from Airtel as of now…..

After 10days when I called to Airtel customer care then they told me that they already close the same call I don’t know with resolving the complaint how can one close thy call.

Today again I registered a Complaint Number: 3419330 for the same. But again there is no revert from ………………….

There is such a pathetic services in AGRA, who will continue with AIRTEL DIGITEL ……….

Kindly look at this and realize my 10 days in the next month billing.

Regards,
Namit.
[protected]

Very Bad Serviceing for the Airtel Digital T.V.(Airtel DTH)...etc

i have recharged with Airtel standard pack but after recharge i am not able to watch some channel which is in my package, i called customer care service executive twice but there response is not good, they are talking to us like they obligation us and they talk very roundly. i called on 18th August-2021 between 9-15Pm to 9-30 Pm and even their senior executive also not responding well and disconnect my call while i was talking with him so i request everyone not to buy Airtel DTH just boycott Airtel DTH so they will understand that without customer they are nothing. i called on [protected] from Surat, Gujarat

my airtel bill — unauthorised pc secure charges

pl refer my latest telephone bill #[protected] dt 27/07/08 for rs.737/- wherein u have charged rs 180/- being the pc secure charges which are unauthorisedly levied by u. though i have registered my concern to ur call centre vide complain id #36924499 dt 04.07.08.
u r requested to please remove these charges from my bill and note for future billing also as i am already having antivirous installed in my pc and no more interested for ur this service.

please provide me a duplicate copy of the bills for the number 46601601, 46601602, 46601603, 41983637, 41983638, 41983639 and 41983640..i need last 2 months copy for each of the above mentioned numbers..

AirTel — Fraud in billing by Airtel

Dear Concerned,

I am Mayank Ghai a Research and Development Engg by profession and also a customer of Bharti telecom (Airtel). My user id and telephone no. is [protected], and I have been a customer of Airtel since more than 2 years. This mail is to address you the travesty of the experience I have faced by Bharti Airtel over and on since my tenure. I am personally satisified with the connectivity of my internet cum Telephone connection but the billing has always been very dubious.
To start with I don't use my phone connection and only use Internet services for which the connection was taken, but since the phone was enforced with the connection thus, I was not left with the choice but to accept the landline connection as well. My travesty begun first that my bill were overcharged with faulty phone bills stating that I intent to use my phone but in realtime the connection was not used. The initial prima face was that they provided faulty nos. against my bill stating that these are the numbers I called but after a lot of plead and then shouting they agreed that it was there server problem which led to this waiver.
The second time I was charged for a service with some Phone identification number scheme that led to my bill increase. On having noticed the Airtel customer care refer Reference no. 11205826 which was two long hour call that they claimed that they could introduce any service in my bill as value addition without my consent. Nevertheless, the problem went unnoticed till I launched another refrence no. 799940 with talks leading to then floor manager ( Mr. Kunal) whom again had a problem to admit that without consent services are not liable to be billed in my amount.
The bill then aggrevated to another call with them this time paying no heed to my call. My call was several time hung up and then finally when things got worse and I was literally out of my patience they launched another compalint which led to reference no. 6150721 where then the floor manager ( Mr. Raju) then took of the faulty amount when I thereatened of not paying and disconneting my number. But even then asking for all the compensation for this harassement, he never was in mood to pay attention to my ears, though he did agree that it was thier fault.
The latest has been that suddenly again my Plan has been shifted from Rs 699/- as base plan to Rs 799/- without my consent and this time the reason is the same that we increased the broadband speed to 256 kbps against 128 kbps which I subscribed without any prior knowledge and this time around the floor manager ( Mr. Vishal ) and team leader (Mr. Ashish) did agree that some customers might have not been informed before to this change. Also, there is no proof of my voice consent to them. The also tried validating that according to TRAI braodband means atleast 256 kbps and was making them hard to explain that I subscribed Internet connectivity and not broadband. Also when I asked to Launch a complaint satating that this time I want to be written in my grievance as that " I want to Airtel to write that I have been Cheated and Frauded by Bharti Telecom" in my compalaint, they refused to do so. Also, I wanted them to message me my stated complaint to my cellphone, they bluntly refused to do so and the Team Leader harrowingly dismissed my words. Though I have been able to lodge another refrence no. 10394078 dated 11/08/08 by Mr. Ashish and Mr. Vishal and also been said they they have written the same words as I have stated, I still undermine that they havent.
Dear concerned I have always been a loyal customer by paying my correct amount on time and never been in farce to discalim my duty. Also, I wont pay this bill till this matter is taken with concern and solved to purview my harassment, as everytime they get a licence to harrow customers like us. I also wanted to discontinue but then I decided to fight and set an example for all such customers, thus I am reffereing you to my help. I want legal action and harrasement compensation to be claimed against them, so that such fraud could be lesson to them against all customers.. Kindly also seek that the customer care people should also seek to listen to the customer as they have been doned an apathy towards a customer.
I hope to get a reply from your side soon and an action to be taken against them.

Thanking You

Regards
Mayank Ghai
10a / 25 Shakti Nagar
Delhi -7
[protected]

to whomsoever it may concern


we have not received the bills for july -08 for the following mobile nos.

[protected]
[protected]
[protected]
[protected]

kindly send us the bills or fax it for 25594591 or let us know the bill amt for above mobil nos. through mail. so that we can avoid the penality charges

regards

mary.

I want to get the copy of my Airtel Post Paid connection bill on my email ID for my no.[protected].

AirTel — Fraud Bills

A mo. no [protected] in the name of my son and used by my Daughter-in-Law is having AIRTEL connection.I am cursing myself for selecting the Airtel who does not care for their customers and keep giving big adv. to fool more and more customers.I am giving below my case:

Since last 6 months, including this month, the Co. is regularly sending the Fraud bills.They, without our knowledge and consent, are including Rs 300 for 900 mins local free calls.Also the charges are not shown once but number of times for same dates.

First time, in Feb. when bill came I called customer care.Theywere fully aware of it as they immediately replied that its a mistake and they would rectify it.The call it as Waiving Off the money in bill and not rectifying it.They dont send a corrected bill.

This inflated bills are coming again and again since last 6 months, Though I am writting to all includind Appellate Authority but no one likes to relpy.

To give a idea of Fraud ammount, Feb.09 bill of Rs 2163 had Rs 1819 Fraud ammount, March 09 Bill Rs 1212, Fraud a/m Rs 857, April Bill Rs 1282 Fraud a/mRs900, May bill Rs 1227, Fraud a/m Rs 904 June bill Rs 1245 Fraud a/m Rs 805. July bill Rs 855 Fraud a/m more than Rs 170(they have to give correct figure)

This shows that bill are having more Fraud ammount than the actual bill.In next bill they reduce ate a/m as Adjustments.

This is nothing but Harrasment of customers.Is it my duty to run after them to get the bill corrected every month.Also lots of other customers must be paying their bills along with this fraud ammount.

Co. has to clarify in details as every month they cannot call it as mistake

Prabhat Gujral
Mo [protected]

Airtel — Fraud in Billing and Customer Care doesnt keep their words.

I have been shifted to a different plan without asking me namely from Rs 222 plan to 722 plan.I called them they told that they got the thing confirmed from some Sheela(God knows who,one of their other frauds ). I had complained 15 days back and was assured of the charges being reverted.Next bill I was again billed to 722. I am now in a call with Airtel Cust care.I have been kept for hold since 45 mins after telling me that some senior would be reverting the charges .I went to their site where the complaint section doesnt work permanently.I again called the customer care,now I am told that they cannot access the account bcoz of soe server issue. What should I call this except fraud.

In CAPS "Airtel is Fraud, can never go global"

Airtel — FRAUD BILL- charged for period while no services were provided

I have been highly disappointed with Airtel services as I had requested a location move in Feb 2010 and it took them 2 months to relocate my connection and I was also charged for that period. I had spoken to CS and they had confirmed me that no bill will be genertaed for the period of Feb thru April as it was a delay on their side to relocate my services. Till date i have been getting the bill for that period and I have spoken to atleast 20 people in CS and still no one has been able to resolve this.

I AM A VERY DISSATISFIED CUSTOMER AND NEEDLESS TO SAY THAT I HAD TO GO THRU THE PAIN OF CALLING CS 50 TIMES AND STILL NO RESOLUTION. IT IS A WASTE OF TIME AND ENERGY FOR A CUSTOMER TO HAVE EACH CALL FOR ATLEAST 20 MINS WITH EACH REP AND STILL NOONE DOES ANYTHING.

now i have requested to disconnect services and waive off charges for the month of Feb thru April 2010. But i need a resolution on the FRAUD charges that they have been billing me for the period of Feb thru April 2010. i was confirmed by airtel that no bill will be geberated for this period but still i a,m getting bills. Pls help as I am being harrassed by airtel for making payment for this period.

SWITZERLAND BASED SERVEY & ADS CLIPING MLM PLAN PRE-LAUNCHING. You will start watch clips then earn 1000.00 credit on your e-bank account immediately. Watch clips 4th weeks total one month Earn - 4000. Working Plan: (1)Direct Income=10%. 2.Binary income=10%, Binary Income Maximum Earn- 50, 000/ (capping) weekly. USD $1=50Rs. Clipping Space Charge + Registration (5000+1500) = 6500.00, Binary income: 1:1= 500. Direct income=500, www.aeroliteonline.com, hurry & contact me. Mr. Mukut.Cell- [protected] WWW.AEROLITEONLINE.COM WWW.AEROLITEONLINE.COM WWW.AEROLITEONLINE.COM

Airtel Is a Fraud Company.
NOONE Should ever deal with them.

5 months continuous they have been cheating on my bill.
And when i complain, they waive the amount.

It means there will be million other people who may ignore the billing details and pay the extra amount.

I get my extra amount waived, but still these CHORs dont understand.

Phone no: [protected]
Bill Plan: Rs.350,


But you people gave me a bill plan of Rs. 599
Mr Kushal, from Airtel, Ph no: [protected] had promised me so many things, but when i called him back after the bill got generated, he failed to even recognize me or my concern.

Cheaters, Frauds, and Untrustworthy AIRTEL

I will not pay the outstanding amount of Rs. 1224, as i would have been paying just Rs. 780 for the last 2 months.. Why did you people charge me Rs. 450 extra?

I will not pay the bill. Disconnect and take away your connection!!!

No It has not been resolved.

My current outstanding still remains 1224!

Some lady had called from Airtel telemedia, says My outstanding is 600+
Some guy from Airtel Delhi says My bill plan is Rs. 449


Why are 10 people calling me?

Its a shame that you guys claim to be the best.
Fact is you are the worst in service, billing issues.

Vimal85,

I have had the same problem (they have charged me extra for Airtel PC Secure for months now) and I brought it to their notice the very first time I noticed it yet month after month they keep billing me for it. They have also charged me for long periods when no connection was available and when asked them for a waiver for the period, they kept pushing it bill after bill after bill. I then filed a disconnection request - they said within 7 days they will disconnect my line but didn't do it for nearly 20 days. Since in that 20 days a new billing period started, they sent me another bill for that period. However what's interesting is, in that period again there was no broadband connection because of a damage caused to the Airtel telephone box wires and no one in my street got the connection. But they happily sent me a bill and want it paid. I have been repeatedly sendng them mails but they "promising" that the request will be resolved. It's more than 2 weeks now and still no action from them.

Airtel has become a fraudulent company after becoming big. Anybody else reading this, please stay away from Airtel. Take your business to other "good" companies and stay away from harassment, cheat and customer abuse.

This complaint is with regard to fraudulent billing methods employed by Airtel on my postpaid mobile connection for the month Oct'2012.

In the month of October, Airtel advertised for a new offer for unlimited international roaming data usage for 500INR/day.I was enticed by this offer due to my frequent international travels and called the customer care for more details.I was told this offer was available for any country and I was provided the codes for Hong Kong & Macau as requested.The following were the activation codes.

ACTHKG to 121 (Choose CSL network)
ACTMAC to 121 (Choose CTM network)

Hence, during my recent trip in October I made used of this offer.I used the unlimited Internet 500INR/day pack for five days in total (3 days in HK & 2 days in Macau) by using the above activation codes as advised by the Airtel customer representative.

Though not the reason of my complaint here, I want bring to notice that during the same trip Airtel had barred by services in HK intermittently and I had to arrange for my colleague from India to call customer care and register a complaint.Following this Airtel restored my service.Due to this fiasco I was without communication capability for 5 hours.This very same error was repeated by them 2 days later when I was using their international roaming service in Macau and my line was restored only when I returned back to New Delhi.

However, when I received my Airtel postpaid bill for the month of October 2012, I was horrified to see that they had levied 44,000INR towards international data usage where I should be billed only 500INR X 5 Days usage = 2,500INR according to their own plan.I do not have a problem with the international call roaming charges billed but quite clearly there was a colossal discrepancy with regard to data roaming billing for the tune of 41,000INR!

I called the Customer care on 27th of November to complain regarding this billing error and was promised a call back from their representative who would sort this issue out.But I did not receive this call back for the next 2 days.I called the customer care again on the 2nd of December to which I was told that they cannot help with this problem and I would have to call their nodal officer.Hence, I called the Airtel nodal office on Dec 3rd and brought up the matter with the representative. I was told that she would escalate the issue to a supervisor and I would get a call back in 72 hours. Quite expectantly I received no call back for the next 96 hours (4 days).

On Dec 7th, call the nodal desk again to check regarding by pending complaint (SR No:[protected] and to my horror I was told that the complaint had been dismissed because the offer was not available for Macau. This was in clear violation to the rules as described on the Airtel website and prior information given out by the customer care representative. I hence refused to accept this explanation and argued my case with the nodal officer for 40 minutes.She then put my call on hold to study the offer as prescribed by Airtel. She then learnt that the prior explanation given to me was false and now levied the charge on me that I had not activated the pack for Macau for 2 days due to which they billed me 40,000INR.This argument was again baseless as checked on the bill I had not only activated the pack for Hong Kong & Macau with the prescribed codes but also chosen the correct service providers as per the codes(Information is clearly on the bill copy) i.e CSL in HK and CTM in Macau.

Its quite clear that they either have completely overlooked the offer during billing, or had a technical issue with billing systems that did not take into account the new offer or clearly committed billing fraud.Due to this they have barred outgoing calls for my work postpaid mobile number for the last 4 days and are demanding a payment for this fraudulent bill.

I appeal to this esteemed forum for justice against against this billing fraud and arm-twisting by the service provider, Airtel.

DEAR SIR/MA'AM,


I AM TARUN NARAYAN & I AM USING THIS AIRTEL NO.[protected] FROM 3YRS 11 MONTHS, I AM YOUR PLATINUM USER BUT DUE TO AIRTEL FRAKE BILLING & FRAKE COMMITMENTS I AM SUFFERING FROM LAST SEPTEMBER NOW I AM FEELING VERY GILTY THAT I AM USING AIRTEL FRAKE SERVICES.NOW I HAVE A DOUBT THAT FROM LAST 3 YRS 11 MONTHS MY ALL BILLS WERE FRAKE SO I WANT ALL DETAILS.

MY TWO COMPLAINTS NO ARE AS FOLLOWS BY THIS YOU GUYS WII KNOW THE ALL THE CASE.1ST:[protected], 2ND:[protected].

"I AM MENTALLY HARRESD & TORCHER BY YOUR THREE CALL CENTER PERSON ONE IS DHREENDER KUMAR(AM OF CC), 2ND IS SR.OFFICER KANIKA OBEROY(OF OUTBOND) & 3RD IS MANAGER WHO IS VERY INRESPONSIBLE PERSON REGARDING MY CASE."

NOTE:- I KNOW THAT YOU GUYS WILL NOT DO ANY THING IN THIS MATTER BUT AS PER FORMALLITY I AM SENDING YOU THIS E-MAIL.
--
Thanks & Regards


TARUN NARAYAN <saikirpa.[protected]@gmail.com>
10/24/12

to 121, compliance.off., einward.ris
DEAR SIR/MA'AM,


1:- My bill date is 5th july to 4th Aug & my bill issue is going on still.1st complaint no[protected].
2:- I called many times in call center on 198 but they always give frake commitments.
3:- 1st frake guys is AM- Dhrender kumar he ensure me that he will give all waver of wrong charges, 2nd is Sr.Executive of airtel outbond Kanika who commit me for call back but she din't do that apart this she barr my all 2g & 3g services.

ALL THE LAST POINTS IS BELONGS TO MY 1ST COMPLAINT WHICH IS CREATED ON 22ND AUG. AFTER ALL THE COMMITMENTS THAT DHERENDER WILL PROVIDE ME ALL WAVERS I PAID MY BILL BUT IN THIS MONTH WHEN I SAW MY BILL I FIND OUT THAT HE GIVE ME ONLY Rs.2247.60 WAVER. NOW ON 22 OCT 11:30 I CALLED ON YOUR CALL CENTER 198 FOR MY COMPLAINT THAT TIME I HAD A WORDS WITH MISS. SHEWTA RISHI AND I REQUESTD HER THAT PLEASE FORWARD MY CALL TO YOUR MANAGER BUT THAT TIME NO SENIOR PERSON
WERE ON YOUR FLORE SO SHE PASS MY CALL TO MR.NISHANT YADAV AND AGAIN I TOLD HIM MY ALL COMPLAINT AND HE TOLD ME THAT ONLY 2247 RS. WAVER IS DEBITED IN MY ACCOUNT & WHEN I ASKED HIM WHY.THAT TIME HE WAS SPEECHLESS THAT TIME I ASKED MANY TIME TO HIM FOR TRIE E-MAIL ID BUT HE DIN'T GIVE ME.WELL AFTER THIS I REQUEST HIM TO MAKE MY COMPLAINT FOR FRAKE BILLING WAVER AND FRAKE COMMITMENTS AND HE PROVIDE ME THAT:[protected], 46648223.
AFTER ALL THIS NISHANT YADAV ENSURE ME THAT HIS MANAGER WILL CALL ME IN MORNING TILL 10 AM BUT I GAVE HIM TIME OF 9:30. BUT AS I YOU KNOW THAT YOUR ALL GUYS ARE FRAKE. IN THE MORNING TILL 9:44am HIS MANAGER DID'NT CALL ME FOR CUSTOMER CARE EVEN NISHANT UPDATE MY ISSUE IN MID NITE TO HIS MANAGER MR.GURVINDER CHABRA.

BUT AT 9:45 I GOT A CALL FROM A GIRL WHO WERE NOT AWAERE ABOUT MY ALL ISSUE, I SAID TO HER PLEASE DO NOT DISTURB ME I TOLD YOUR GUY THAT I WANT CALL BACK FROM YOUR MANGER & I WAS SURPRISED THAT SHE CALLED ME FOR KNOW ABOUT OF KANIKA'S COMPLAINT WHICH IS LAUNCHED BY ME LAST NITE. AFTER THIS SHE ALSO ENSURE ME THAT MR GURVINDER HER MANAGER WILL ME BACK IN NEXT 15 MINUTES BUT SHE DID SAME THING SHE DIN'T CALL ME EVEN SHE IS BIG ONE FRAKE SHE SEND ME SMS THAT WE ARE TRYING TO CONTACT YOU BUT YOUR NO IS NOT REACHEABLE.AFTER THIS I WAS NOT ABLE TO ALL ON 198 & AFTER 2 HOURS MY ALL OUT GOING & INCOMING WERE NOT WORING PROPERLY.

AFTER 2 PM I CALLED ON [protected] BY MY RELIANCE NO.[protected] AND I REQUEST YOUR EXECUTIVE PLEASE FORWARD MY CALL TO YOUR MANAGER BUT HE DIN'T DO THAT AGAIN MY CALL TRANSFER TO SUPERVISOR AND AGAIN I TOLD HIM ALL MATTER AND AGAIN I REQUEST TO HIM PLEASE FORWARD MY CALL TO YOUR MANAGER AFTER LONG TIME MY CALL WERE TRANSFER TO MR.GURVINDER CHABRA.IST I WANA TELL YOU THAT GURVINDER WAS NOT AWAER ABOUT MY PROPER COMPLAINT AND HE WAS SO RUDE ON CALL AFTER 27 MINUTES CALL I REQUEST HIM PLEASE CALL ME BACK WITH PROPER RESPONSE AND ACTION ON ALL THINGS BEACUSE HE WAS PUTTING ME ON HOLD AGAIN & AGAIN HE ALSO COMMIT TO ME WITH IN 10 MINTS HE WILL CALL ME BACK AND I GAVE HIM MY ALLTERNATE NO.[protected] BUT HE DIN'T CALL ME TILL 1AM OF 24TH OCTOBER...ONE MORE THING AFTER MY LAST NITE COMPLAINT YOUR CALL CENTER GUYS GIVE ME WAVER OF 1100 SUMTHING.
AND ALL THING IS NOT FINISH HERE.
LAST NITE I E-MAIL ON YOUR APPLED & NODAL E-MAIL ID BUT AS SAME THEY ALSO NOT CONTACT ME AND DIN'T DO ANYTHING.


KINDLLY DO SOMETHING IF YOU CAN DO OR WANA DO.


TARUN NARAYAN <saikirpa.[protected]@gmail.com>
10/24/12

to 121, compliance.off., einward.ris
[protected] Forwarded message[protected]
From: TARUN NARAYAN <saikirpa.[protected]@gmail.com>
Date: Wed, Oct 24, 2012 at 2:10 AM
Subject: Fwd: FRAKE BILL ISSUE BY AIRTEL
To: [protected]@in.airtel.com, compliance.[protected]@bharti.in, einward.[protected]@karvy.com


DEAR SIR/MA'AM,


1:- My bill date is 5th july to 4th Aug & my bill issue is going on still.1st complaint no[protected].
2:- I called many times in call center on 198 but they always give frake commitments.
3:- 1st frake guys is AM- Dhrender kumar he ensure me that he will give all waver of wrong charges, 2nd is Sr.Executive of airtel outbond Kanika who commit me for call back but she din't do that apart this she barr my all 2g & 3g services.

ALL THE LAST POINTS IS BELONGS TO MY 1ST COMPLAINT WHICH IS CREATED ON 22ND AUG. AFTER ALL THE COMMITMENTS THAT DHERENDER WILL PROVIDE ME ALL WAVERS I PAID MY BILL BUT IN THIS MONTH WHEN I SAW MY BILL I FIND OUT THAT HE GIVE ME ONLY Rs.2247.60 WAVER. NOW ON 22 OCT 11:30 I CALLED ON YOUR CALL CENTER 198 FOR MY COMPLAINT THAT TIME I HAD A WORDS WITH MISS. SHEWTA RISHI AND I REQUESTD HER THAT PLEASE FORWARD MY CALL TO YOUR MANAGER BUT THAT TIME NO SENIOR PERSON
WERE ON YOUR FLORE SO SHE PASS MY CALL TO MR.NISHANT YADAV AND AGAIN I TOLD HIM MY ALL COMPLAINT AND HE TOLD ME THAT ONLY 2247 RS. WAVER IS DEBITED IN MY ACCOUNT & WHEN I ASKED HIM WHY.THAT TIME HE WAS SPEECHLESS THAT TIME I ASKED MANY TIME TO HIM FOR TRIE E-MAIL ID BUT HE DIN'T GIVE ME.WELL AFTER THIS I REQUEST HIM TO MAKE MY COMPLAINT FOR FRAKE BILLING WAVER AND FRAKE COMMITMENTS AND HE PROVIDE ME THAT:[protected], 46648223.
AFTER ALL THIS NISHANT YADAV ENSURE ME THAT HIS MANAGER WILL CALL ME IN MORNING TILL 10 AM BUT I GAVE HIM TIME OF 9:30. BUT AS I YOU KNOW THAT YOUR ALL GUYS ARE FRAKE. IN THE MORNING TILL 9:44am HIS MANAGER DID'NT CALL ME FOR CUSTOMER CARE EVEN NISHANT UPDATE MY ISSUE IN MID NITE TO HIS MANAGER MR.GURVINDER CHABRA.

BUT AT 9:45 I GOT A CALL FROM A GIRL WHO WERE NOT AWAERE ABOUT MY ALL ISSUE, I SAID TO HER PLEASE DO NOT DISTURB ME I TOLD YOUR GUY THAT I WANT CALL BACK FROM YOUR MANGER & I WAS SURPRISED THAT SHE CALLED ME FOR KNOW ABOUT OF KANIKA'S COMPLAINT WHICH IS LAUNCHED BY ME LAST NITE. AFTER THIS SHE ALSO ENSURE ME THAT MR GURVINDER HER MANAGER WILL ME BACK IN NEXT 15 MINUTES BUT SHE DID SAME THING SHE DIN'T CALL ME EVEN SHE IS BIG ONE FRAKE SHE SEND ME SMS THAT WE ARE TRYING TO CONTACT YOU BUT YOUR NO IS NOT REACHEABLE.AFTER THIS I WAS NOT ABLE TO CALL ON 198 & AFTER 2 HOURS MY CALL OUT GOING & INCOMING WERE NOT WORING PROPERLY.


[protected]@in.airtel.com 10/24/12
Dear Airtel Customer, Thank you for writing to us. We have already received a...

TARUN NARAYAN <saikirpa.[protected]@gmail.com>
9:41 PM (4 minutes ago)

to nodelofficer.u., 121, compliance.off.
Dear Sir/Ma'am,

As you guys did not respond on old E-mails as they are still pending & now i am sending you new complaint.Now i again check my bills in there you guys charge me complete frake NET charges & before few minutes ago (9:23pm 3 jan 2013) i called to 198 for my complain for last two bills(OCT & NOV) that time i had words with Mr.Sameer(TL).This guy is not ready to listen anything and now after listing his words i am going for consumer forum.this is my last E-mail for you all airtel team reagarding my this billing issue.


Thanks & Regards
Traun Narayan.
[protected]

Note:- After E-mailing many times to airtel but no response from Airtel services.

hi,

i am deepak thakur a regular user of airtel but this time they did fraud with me and i am very much unsatisfied

i called customer care on 16th july to activate GPRS on my cell but they said i have free 350 mb 3g data till 03rd august and i can use that.

i used that data within limit but when i recvd my bill it was for 1500 and 1000 rs of internet was included in that and when i called airtel customer care their staff didn&#039;t help me at all their superviser NAWAL KISHORE denied to exclate my call to seniors and didn&#039;t support me.

i dont want to pay fraud amount to airtel request your intervention.

I have been Airtel Customer since last 8 years, i didn't received any good tariff so i planed to port my number before few month, than i got a call from Airtel they asked me to stay with Airtel itself and promised that they will be providing good offers hereafter, for now u just stay with a plan (A2A 1ps/2sec, A2O 2ps/3sec, Daily 100sms free) it worked for two months than switched me to normal plan (60/min for all local call and started charging for sms). When i called them they told me that they will providing offer within few days, Yet not i have received any offer nor any call from Airtel

I am From Bangalore
I'll be available @ [protected]

I have a prepaid airtel connection in bangalore and i made a call to another airtel number of patna(Bihar).I talked on the phone for 20 mins and the money deducted for the call was 18Rs.I called up airtel customer care to know as to what is the tariff charges of airtel.The customer care exceutive said to me that the number on which i have called is a landline number.Whereas the number is an airtel number of patna.I just want to know as to waht is the tariff plan of airtel without any power packs in karnataka. And how come the airtel customer care executive strongly argued that the number to which i have made a call is a landline number whereas it is an airtel prepaid number of patna(Bihar).In support of his argument for the money deducted for the call that i have made he said the charge was made on the basis of a landline call.Please let me know the normal call rate of airtel without any tariff saving plan and how will i get my money back.

I have no response from Airtel