Airtel Complaints & Reviews

sir,
i had already complaint about an no network coverage in our area, for that complaint i had an call from airtel network.. they say's that, we made an survey in our area and we will locate an new airtel tower in ur area as soon as possible.. bt nearly 6 months over from my date of complaint, still now no action has been taken by airtel service about network coverage... all the people useing airtel in that area are planned to change their network to another network by MNP .. even no more steps havent been taken after seeing this complaint, we will surely change into other network..

my contact number - [protected].

I am using airtel prepaid connection having mobile number [protected]. Unknowingly one service named Games Club had been activated on my number. Each day they were deducting 5/- Rs. from my main balance for around one month without my notice as i didn't come to know about the same by any message of activation or deduction. When i came to know about this i contacted Airtel Customer Care on 1/12/2011 by 4:50 pm. They ensured me to stop the service instantly and i got request reference number also (CBDGC[protected]) by message. But service was not deactivated and amount had been deducted each day till today.

This has caused me a loss of above 100 rs as i am not aware about of the starting date of the service. I at least deserve refund of amount what has been charged after i asked them to stop service and got mentioned reference number.

I hope and believe that appropriate action will be taken soon.

Thanks & Regards
Mayank Kumar Agrawal
[protected]
[protected]@gmail.com

Sir, My Mobile phone numbers : [protected]
Addl. family plan phone : [protected].
Plan : RA13 CUG 25 (south)
At the time of issuing this phone connection they said no rental and no fees . it is a railway interwork for south zone only with free talk time worth Rs. 25.Railway inline network in south zone is free talk time.
But from October month onwards I am getting bills for Rs. 140 each.
For the two phones I am getting 280 monthly. It is completely rude action. Without informing us they change the plan. While contacting they said they already sent an SMS regarding plan change. No Information is given in the bill except plan charge 140.
While contacting the customer service on 13/12/2011 the customer service representative bluffed that ( Ph: [protected])
THEY CHANGED THE PLAN ACCORDING TO THE RAILWAY BOARD ORDER AND FURTHER DETAILS I HAVE TO CONTACT MY HR SUPERVISOR".
I wondered, how a Railway Board issue order to a Private company to change the plan and what is the necessity to take this action other than railway activities.And there is no HR department in Railways. It is Personal Department . This plan is not given by Railways and there is no connection to Personal Department and they will not encourage this private activities.. The Air Tel officials individually contacting the railway people and sell this plan. Now they said " Railway Board Order". They think I am a fool to accept whatever the bluffed. This is misusing of Government Department Name for their benefits.
I want to know why they change the plan and I want to retain my original plan prior to October 2011 and also to refund the amount charged for an uninformed changed plan.
Please take necessary action.

Hello,

I have been a customer of Airtel from around 4years and recommended my all friends to get Airtel connection.

I am on a 4Mbps Unlimited connection. I have exceeded my 25GB FUP usage (even that won't happen usually) last month, my speed went down to 256kbps so added a smartbytes 5gb package and my speed increased but in few hours it went down again and when i goto smartbytes page it was showing 0GB left in your account. How can i use 5GB in 1/2 hours. I was just checking mails and listening to music. Does that uses 5GB? so i had a online call next day so added one more 5GB smartbytes package. Same happened with this also. So smartbytes din't worked properly for me but still in this month's bill you added smartbytes pack also. Few days back talked to a airtel representative and he told this won't come in bill but they charged it in bill. and Today is 13th and i got a message you have used 80% of your usage. How can i use 25GB in 10days?? Before i had a 2Mbps 10GB connection and that was working fine for me. But later i started using 12-15GB Max so changed plan and I am on this plan from few months and never exceeded 25GB. I use max of 15-20 GB.

Please do check and fix this issue soon.

Contact Number : +91 [protected]

To
Customer care
Airtel
Delhi

My telephone number is[protected]. For past 3 months My Airtel landline is not working.
I have made several complaints. Till now no action has been taken , neither anyone has contacted me for complaints.
Further i have requested not to generate bills for this period as i am unable to use this connection.
Collection centre staff keep calling me for payment of bills for the period phone was not working.
Kindly look into this on urgent basis as it is causing lots of inconvenience to me.

Please send me details.

Yours sincerely
K.Mutharassan

i'm a user of "AIRTEL MOBILE PHONE PREPAID CONNECTION" & my no. is [protected]. I've been getting a problem with "hello tune" service.

i'd subscribed that hello tune just 4 months back , for which i paid the yearly charges(approx. Rs 200) as per the scheme. But now my hello tune service has been barred since 2 months without informing me . i even contacted to the customer care executives a many times but i got different replies on every call (like " ur service will be resumed after 48 hrs","technical fault","ur details are not mentioned in our system"etc.). last time i called customer care executive Mr .AAMIR (senior most executive) & got reply that "you are not subscribed to any of these services" & even talked to me rudely. I either want all my charges back (which has occured till yet ) or return my 2 months charges & resume my service .

please inform me as soon as possible to my email id : [protected]@gmail.com , baljit.[protected]@sbi.co.in

my contact no. is: [protected], [protected]

u have given us increased bill, when i asked from cutomer care they replied due to some tech. fault ur plan has been changed i.e it was 2500 min.was free with broadband butnow they given only 1875 min.free. they replied from next month this will be 2500 min. free but present bill u have to pay.if the mistake is taken by ur end so why should 'we' pay more

i am Anup Mandal having airtel broadband connection from 11/jul/2011 to till date my account no is [protected] and tel no is [protected].
today (12 dec 2011) I got a legal notice on my name from SHIVA & RAWLEY Advocates asking me to pay the outstanding Rs 3750 within seven day which is towards the account no: [protected] bearing tel no: [protected] which i am not using and have no idea from where my name came from and the address stated in notice is not my address
after receiving this notice i called airtel customer care about this and surprisingly i found for this account (no: [protected]) my mobile number which is [protected] is registered i told him i don't know about this connection and the postal address mentioned in the account detail for this connection is not mine he suggest me to Wright this mail and send it to 121 for further action so i did but not received any positive reply please suggest me what i can do regarding this.

on friday(9the december 2011) i applied for port out.on saturday i received a call and the person calling me gave a offer to stay with airtel.the offer given was airtel to airtel 1p/6sec and airtel to otheers 1p/2 sec. i confirmed it that i wont go for the porting.but today is monday till now i havent got the offer and 50 paise has been deducted for each call that i made from saturday till today.... i have never heard airtel doing this kind of things with their customer.... i hope my problem will be resolved and i will get the offer or else may be i have to go for the porting....

S.Bhowmik
[protected]

To cut down story in sort. Bharti Airtel has not been listning to the clients and has been harrasing me since july 2011. I was using the said number [protected] at my home. We sold the home and left the place since July 2011. While asking to customer care for shifting the same connection they said its better your disconnect the connection and get a new one. We did the same we requested them to disconnect the connection and when we shifted to new house we asled for new connection with reference number DL2643293. I paid 1750 by cheque to the agent. Now in september the company still did not cancelled the old connection and there were some issues by Airtel agent who collected 1750 rupees and never got the new connection. The company forced me to pay till september and that time also I paid 2000 something to the company and requested there customer care to please disconnect the connection nothing happend. now the situation is that the company is asking me to pay 3494 more for the bill generated by company for the unused services [protected] and also have not returned me my 1750 rupees from the ref number DL2643293. I have now started recieving the threatning calls from the company from number [protected] if I will not pay this money I will be killed in road accident or something will happen to me and my family as they have all my addresses with them. I dont know what is going to happen to me but if something happens to me Airtel is the only responsible for the same.

Dear Sir/Madam

From last 2 days I am receiving unknown person's calls at my number [protected]. He called me unlimited time with different numbers and he always talk in very bad & cheap language. And these numbers are [protected], [protected], [protected] & [protected]. I checked these nos and first no is serviced by Airtel (Delhi) & rest three numbers from Vodafone West Bengal . Please consider my complaint at the earliest and please do me a favour. I want my identity to be hidden.
Please take some action....

Sir,

On 09.12.2011 we have booked a Parcel Wide Consignment No. J81477121
for Allahabad, enclosing 21 T.Shirts, 100 Keyrings and 100 Pens.

The Stock is packed in front of your Representative Mr. Amit and he
himself Sealed the Bag (Seal No. J241884) after being satisfied with
the Quantity of Stock under Projection, and when this Parcel is
delivered in Allahabad today the consignee received only 16 T.Shirts,
82 Pens and 85 Key-rings, shorter the quantity dispatched.

Please look into this fact with full Sensitivity as this practice is
now becoming a part of the services that we are not expecting and this
will sure put an Impact in our Business Relationships.

This time we need the proper feedback, please revert with the true status.

Regards,

Amit Sharma
(Inch.Airtel Warehouse)

Note = Cost of 1 T.Shirt is Rs.150/- I Pen = Rs.10/- and 1 Keyring = Rs.10/-

Enclosing the scan image of the consignment Note.

dear sir,

i am regular customer from 2006 i am facing network problem frm 3-4 months prior i also request for the network tower in kamothe but no response.
ur executive will come our home an check the network. but no responce suppose i want a single call to client for that i require 5-6 time call.prior i complatin abt network prob but no reply.
plz help me out frm this prob otherwise i ll change the portability service.

Hello Sir,
My name is Susamay Ghosh and my Airtel number is [protected]. I activated sms pack with Rs.47 which gives 200 sms Free Airtel to Airtel everyday. But I can send only 100 sms per day. The TRAI has extended the sms to 200 daily but I can send only 100. I called the customer care but they refused to take complaint. Please sir, help me to send 200 msg. And customer care has also disconneded their line so that I could not call them.

I want to change my current postpaid corporate bill plan. I am presently using 249/- plan now i want to change it to "Airtel power plan" which is for 99/-. The number for which I want to change the plan is [protected]. My other contact number is [protected]. My e-mail is www.avinashi.[protected]@tcs.in.

I had requested for Airtel DTH connection on 05th Oct'11 via online payment. One Mr. Lalit Goswami <lalit.[protected]@vriti-interactive.com> has acknowledged the payment and promised that the DTH set-up will be completed in two working days (Latest by 07th Oct'11). However, this was not done till 10th Oct'11. After making several attempts to contact Mr. Goswami unsuccessfully, Airtel Call centre was contacted and requested for speedy action in line with their commitment. The executive had apologized for the delay and promised, this will be sorted out at the earliest and action taken (Reference Number[protected].

This was not actioned till 18th Oct'11 and finally, we had decided to switch to Dish TV instead who had ensured delivery with committed time-scales. IN view of these changes and irresponsible behaviour of Airtel, it was requested that the order be cancelled and installation charges paid online be refunded. One Mr. Ram Avatar from the call center confirmed that this will be done within 48 hours. ( Reference Number[protected]. Till date we have not received any refund amount and everytime we reach out to call centre, they apologies according to their script and suggest the complaint has been forwarded to relevant department and action will be taken immediately.

It is 11th Dec'11 today and we have not got the refund yet. This has been the most frustrating experience and unfair deal with Airtel.

I recharged my prepaid Airtel SIM with 3G Pack of Rs. 675 which is supposed to give me 2.5 GB of data. But instead, it gave me only 1.2 GB of free data. 1.2 GB data plan costs Rs. 450 and not Rs. 675.

I complained by calling 121 and after spending half an hour getting my line through to one of those dumb call center guy and explaining him my problem, he said he cannot help me. He asked me to email. After more than 2 weeks and countless email I haven't received a single reply (except the automated ones).

I didn't know Airtel is such a big thief, a cheater. Bad service is one thing and stealing other people's money is another. Airtel stole Rs. 225. I demand they give me service or give my money back.

Airtel has one of the worst customer service ever. I called airtel customer service on 8th Dec for add-on connection (HD-Recorder) and was promised that installation will be done the next evening(9th Dec 2011). Only on the commitment that it will be done on the next day did I go ahead with the payment via credit card. I waited till 6p next day before calling airtel for status update as i did not hear back from airtel nor anyone came for installation. On providing customer details and ref number[protected], I was told that they do not have set top box in stock and it will take longer and how longer no one has any freaking idea. Well on the contrary, when I was placing the order, they never told me abt the shortage in stock but kept promising on installation the very next day itself. The worst part however is, they don't even have a single responsible person/engineer who can speak english, who is willing to sort out the issue nor who is willing to help.When I asked to put someone responsible enough to make decision on the call, I was put on a long hold which hung up after 15 minutes. I called again and had the same @#$#$% experience. I am totally pissed with airtel service and again this not the first time, I am always promised that they will improve service next time, but it is always getting worst and not any better.

My airtel sim is lost. I requested to you please lock my number- [protected]

Dear Sir,

Subject: Deactivation of mobile number [protected]

I am having an airtel number [protected] and been using the same as a postpaid from year 2007 to May-11 and as a prepaid from May-11 to Oct-11. It was deactivated by AIRTEL dt. 30.10.11 stating that it is deactivated because of no usage for 90 days which I strongly disagree as call has been made by me from the number on 19.10.11 which are still present in my call log. The sequence of communication via email by me with Airtel is as follows:
1. I asked the customer care upon deactivation on customer care number 121 and they replied it's deactivated because of lack of documents. I emailed the issue to [protected]@in.airtel.com on 10.11.11 on which they replied on the same day that it was deactivated dt. 26.05.11 and never been converted to prepaid.
2. I replied again at [protected]@in.airtel.com on 11.11.11 stating that I have been using the subject number in prepaid since May-11. Mr. Arun Kumar from [protected]@in.airtel.com replied on 11.11.11 with no justification on the subject and guided me to mail to nodal office.
3. I mailed to nodal center at nodalofficer.[protected]@in.airtel.com on 19.11.11. Mr. Pulkit Agarwal from nodalofficer.[protected]@in.airtel.com replied on 22.11.11 with how to retaining the number back rather than addressing the issue.
4. I again mailed to them on 22.11.11 regarding my issue. Mr. Aman Kapoor from nodalofficer.[protected]@in.airtel.com replied on 24.11.11 that subject number was deactivated with effect from 31.10.11 due to no usage. They also state that they tried to contact me on alternate number and found it unreachable on 24.10.11 but the alternate number mentioned by them is unknown to me and is different from what I filled up in the form.
5. I on 24.11.11 wrote an email to appellate.[protected]@in.airtel.com on the subject understanding that they will give proper addressing. Mr. Jadidi Rao from appellate.[protected]@in.airtel.com replied that subject number got disconnected wef from 30.10.11 due to nonusage, the criteria for the same also listed by him.
6. On 25.11.11, I replied to appellate.[protected]@in.airtel.com that both the condition laid by them for non-usage are not applicable to me and I requested them to furnish the record on the same.
7. Mr. Dhobal Nodal replied from appellate.[protected]@in.airtel.com on the above on 28.11.11 stating that they have rechecked and found the same and are unable to furnish the record.
8. Upon all odds, I followed their direction stated in email dt. 22.11.11 by nodalofficer.[protected]@in.airtel.com for retaining my number back but the Airtel CSD Services, Indore told the same number can not be reactivated for allotment to anyone.
9. At last I have written an email dt. 03.12.11 to appellate.[protected]@in.airtel.com asking them 7 questions. Mr. Pulkit Agarwal (On 22.11.11 he replied me from nodalofficer.[protected]@in.airtel.com) replied on 06.12.11 from appellate.[protected]@in.airtel.com copying their last mail text without answering any of my 7 questions. This truly means that they do not have a answer of any one of them.

I request you to take up the matter with Airtel on ths subject and solve my problem.

Regards,

Vaibhav Gandhi
[protected]