Airtel Complaints & Reviews

I think Airtel takes special care to try much hard as they can to harass a customer until he Stops using Airtel.


I took a new Airtel 3D datacard Dongle connection on November 25th, It was activated on 27thPlan as told by representative was for Rs.675 i get 3.15 GB free and after usage of 3.15 GB free usage o[censored]pto Rs.2000 bill cap based on 2paise /100 kb


As per Airtel representative, the summary of the plan was that for a price of Rs.675 I get a usage of 13.25 GB for upto 7.1MBps speed
LBut my connection was limited to 20 KBPS after usage of about 9GB. When contacted to customer care, they told a different story about the plan. They said its 9GB max for that plan.

I just let it go and requested for plan change on 27th Dec. [Service Request number 41265103] Plan activated on 30-Dec-2011


New plan suggested by the customer care representative was 1099 plan
1099 plan upto 5GB free + free usage of till Rs.4000 Total 32GB.

LBut after activation I came to know from Airtel mail support that it was wrong plan info. And according to them, below is the correct plan.

Type: Standard Plan
Rental: Rs.1099/- (Prorate)
Free Data: 5 GB
Validity: 30 days
Bill Shield Value: upto 32.67 GB will be charged Rs.4000/-.

But just after 3 days, the 4th day morning my speed was reduced to 20 KBPS. Pathetic. When called to customer care, they said I've exceeded 32Gb in 3 days.

LIt was shocking to me because even the Airtel software on my lap shows usage of 1.83GB only.



Another funny thing is that since I took this connection they have never delivered a single bill to my registered address. When contacted, they said its delivered and someone signed on it. But I didn't get it yet.

And now in the 2nd month of this Airtel postpaid connection, my pending amount is Rs.3500!!!!!

1st month plan: 675 - 3.15Gb free, plus Rs.2000 free.
2nd month plan: 1099 - 5GB free 4000 bill cap.

But the unpaid bill now: Rs. 3500+

LFor the 2nd month i have only used 1.83GB yet in the 4th day of plan activation. But they're accusing me o[censored]sing 32GB and charged me like HELL!!
L

Complaints;

Bill not received
Wrong info about plans by different Airtel representatives
Incorrect usage info. Alleging me o[censored]sing 32Gb in 3 days.
Pending bill of 3500 for 2 months not justified.
Call put on hold for more than 1hr.
No updates on multiple service requests raised since Dec-7th.
Below are the latest service requests raised. old ones I don't have info but none of them have been resolved or contacted me.

from 05-Dec-2011 to 30-Dec-2011 Plan was Rs.675

And from 30-Dec-2011 to Till now 4 days Plan was 1099. For which I have only used 1.93GB

But when I contacted they said that my unpaid bill amount is 3500!!! WTH?? For only 4 Days??? I need an explanation.


DATACARD number: [protected]

Sir / Madam,

I like to bring it to your notice that the bill generated for the period Nov 26th , 2011 - Dec 25,2011 was generated against the plan 4Mbps / 999 . But the speeds I have received are not more than 2.3 Mbps . I was receiving the same speeds in the previous plan before migrating i.e 2 Mbps/ 699.

Also while placing a request for migration I was told by the customer care executive that the plan will be activated from Dec 26th 2011 as the request raised was not 5 days prior to the billing cycle . But to my surprise when I speak to the customer care executive offlate they claim the plan migrated on 27th Nov 2011 which in my case is not true . I have captured the results during the stated period from speedtest.net and I can share it across to the concerned if needed.Also There was no communication from Airtel Team regarding the completion of migration as promised at the time of request. Such actions lead to mistrust on the part of airtel with the customers in this competitive world.

Please Clarify the query on the bill generated. Thanks in Anticipation.

Dear Sir this is my second complain in the consumer complaint as for past 1month I'm facing this problem of call drop. My service provider Airtel is unable to provide any solace to the above problem as I've also written several mails to them.
This is becoming an nightmare for me as I'm entering 2012 without any solution to my problem.
It seems as if they are not bothered to look into the matter as it is out of their hands.
I request u to take up the matter on the highest level of Air tel.

Regards,
Suhail Khan

Hi Friends, I lost Rs.195 Booster pack. I have recharged with Rs.195 Booster for my mobile. After 5 minute my dad also recharge again the same number for Rs.97. They took the 97 Rs. Booster. They are not considering about the previous Top-up. When I am asking regards the same to customer care, they are not responding correctly.

i have 98 rs internet pack , but my 80 rs taken by airtel , message only shown hungamma game down loaded , no reques from airtel for download , but my balance are taken ,pl help this kind of problem,
already court are condomed to mobile services company, any offer given pl tell to the customer

i give the compliant to airtel , the day after my mobile call not connected with customer care service

i use the 5rs net pack, its package use 50 mb but i have balance, but suddenly 360 rs taken my account , i asked customer care, they told to me i used more than 50 mb, i am searching mail only,no one downloaded, but he say i am used more than 360 rs , what i do .this happened on 4th december 2011

i want to talk to customer care not to computerised voice....they are highly irresponsible.....

I went to New Delhi on 23/11/2011 and I was there till 10/11/2011. When i recharged for talktime on 28/11/2011 but Airtel put that (Rs.102) money in the phone's GPRS account although my phone settings are not set for that & I've never used GPRS from my phone. When I came back to Bhopal Airtel still went on deducting roaming charges on outgoing calls and continues to do the same till date. I'm sick & tired of their services but still if Airtel receives this complaint then please correct it as soon as possible. My ph. no. is [protected]

dear sir,

I using this number from ([protected]) last five year this is the second time that air tel mobile charges were wrongly charging form my number in October 2011 first time it happens to then i contacted to customer care center they revert the wrongly charged amount to me.

From now around 35 days they are once again charging same call charges from them

as per the complaint that i have 1 special 5 number in my contacts as per conditions of the mobile service they have to charge 20 pieces / mint but from last 35 days they are charging as per the normal call charges as normal tariff.

i contacted to costumer care center around 15 times in this month to rectify my problem every time they are tell that we will rectify the problem with in 48 hrs of working days but till now it was no response from the air tel mobile center
those complaint reference numbers they are sending to me those i am attaching here for your information
(1.Thank you for writing to airtel. Your reference number is PR[protected] , we will get back to you in 2 working days.
2.Thank you for contacting airtel. Your request reference number is CFAFR[protected]
3.Thank you for contacting airtel. Your request reference number is CBDOV[protected]
4.We have received your request successfully. It will be processed within next 4 hours.
5.Thank you for contacting airtel. Your request reference number is RDREG[protected]
6.Thank you for contacting airtel. Your request reference number is CWRCH[protected])

from around November 20th i am charging wrong amount for special 5 number.

please i need to take action on the mobile services that they are charging wrong charges from us

Hi
I am having an Airtel DTH.Lat tuseday 22 nd I called up the customer care complaining that my set top box is not working .I am getting an error code of "SM2".The customer care people reset the settop box from their end but it didn't work.They tried 3 times but failed.So I was told that an engineer is going to visit my house and set the alignment of antena for DTH and the issue will be addressed within 5 days.

I have never seen such a sloppy work before.Airtel Customer care people speak pathetic english.Half of their sentences made no sence.Till Saturday nobody called up.Then an engineer called up and asked my area pin code.He was arguing that the area pin code is wrong, though i told him several time that in my driving license whatever pin code is there updated to my latest address, i have given the same.

Again I called up his office and they gave me another number which is not working.Since then I called up the customer care 10 times, they are unable to resolve the issue.They again assingned it to some other engineer.The story was same.

It was so pathetic I was going round and round the customercare, engineer and again customer care.

Still the issue is not resolved.I will recommend people not to take Airtel DTH .
Today Saturday was the rosolution date for the issue till 3:30 pm , but Airtel people was least bothered to solve it.They had grown up a "don'tcare " attitude towards their customer.

One more thing worth noting that the customer care people dont log a complain in their system ,just to avoid and confuse the customer as well that no one can track the same complaint.

My Customer ID:[protected]
Cantact number:[protected]

Hope Airtel People fix the issue soon after seeing the complaint.

Thanks
Shatabdi Roychowdhury

hi
it seems that SUNIL MITTAL and His team of AIRTEL, wasnt taught by their mothers in their childhood that u must not take anything without taking approval of the owners, as its called STEALING and its a SIN.

or may be the company is in dire straits.

every saturday my no is debited of 100rs for blackberry service and the funny part is that i am using a micromax handset.i dont understand without giving command how come i am being charged.


DEAR SUNIL MITTAL,
you are thief. and sun of *&%I(#

Dear sir,
We villagers of kamata,Kumuli,Gumuda,Narigan...more then 10 gram panchayats of Block-Boriguma friquently face network trouble from airtel company.
From october 2011 Tarabhatta airtel tower couses immanence network problem.More then 50thousand people use airtel sim in our area.Most of the time we face network failure problem,network friquenty cut during calling,and internet access posible only near tower.Airtel customer care don't understand and dont take any steps to solve our problem.
HENCE WE REQUEST HIGHER AUTHORITY TO SOLVE THIS PROBLEM WITH IN 15 DAYS BY ELIGIBLE ENGINIEER.OTHER WISE WE DO A CONSUMER CASE ON AIRTEL COMPANY.
YOUR FAITHFULLY ,
sangram samantray,mob.[protected].

I have been using Airtel prepaid mobile service for the past 2 months.
I have top'd-up several times with the provider, only to find that the offer is a total scam and rip-off.
I get a text message saying I would get full talk time and the base plan would not change.
I have a Rate-cutter to keep the costs down where the Texts are free and the calls are supposed to be charged less.
I do not seem to get any of the mentioned service. Lately I've been getting charged for the Texts at 1 rupee each.
I'm getting all the more frustrated with the service provider as I don't EVER seem to get connected to the customer services.
For the record I have literally lost Hours trying to speak with a Customer services personal.
service, Rip-off, Total scam and very very substandard service provider.
With this rate I shall be changing Providers or take up a new Connection.
I blame myself for choosing them at the first place.
Good luck to the ones who are stuck with this Crappy Mobile service provider.

My subscriber id is [protected].I recharged my Airtel Digital TV accout with icici netbanking option on 31st Dec 2011.The amount was 550.On completion of transaction I was redirected to an error page where it showed that transaction unsuccessful due to technical reason.Then I made one more transaction of 550 with my SBI netbanking option.I got the same error messege again.Then after few minutes I opened my account and both the transaction amount is reflecting there where as during transaction it showed that transaction is unsuccessful.

Now I want to cancel the second transaction and get the money back in my account as I did this just because of the error message.With the same request I called customer care and they are not ready to cancel the secod transaction and give money back!!

This is because of their technical issue I tried recharging second time where as my requirement was only one time transaction.Please look into the issue so that I get money back for second transaction.

Dear Sir/Madam,
I am a Airtel prepaid customer having Mobile No. [protected] o[censored]P(W) circle.Due to misplace of my SIM card I was not use this SIM for 2/3 months.But yesterday I got this & try to use it.But when I insert the SIM on mobile no network found & msg shown that SIm registration failed.

You are requested please check this matter at your end & suggest me the solution for activate the service.


Regards,
_________________
Manas Ranjan Satapathy
Contact No.[protected]

I had received a phone call from PACE Cellulars in Mira Road East regarding sale of Post Paid Airtel Sim Card. To which I agreed as I was looking for additional sim card for Blackberry usage. Mr.Rakesh Chake had come to my house and collected Rs.300/- which they said is adjustable amount in the billing cycle, my documents such as Passport Copies, Pan Card, Voter ID Card xerox copy was submitted along with application form with photo attached and counter signed. I was told, I would be getting sim card in one day if the payment is made in cash. Therefore cash payment was done and I have received Order Form cum Receipt number : PC4821 dated 12th Dec, 2011.
I have constantly approached them, I had also received an sms from [protected] and they gave me few options of numbers, after that they also allotted me the mobile number [protected] and said they will dispatch the activated card in 48hours, again when not received I approached PACE Cellulars and I spoke to Ms.Neha & Supriya, and they said maybe that number has been allocated to someone else, they will revert with fresh number. Today is 31st Dec and till date there is no sim card received. Today I tried contacting PACE Cellulars on their office number 32422705, but there is no response. I request you to kindly look into it on priority, this has given me mental torture since last 19 days and there is nothing concrete happening

This Complaint is against Airtel DTH. After a lot of research, I decided to go for Airtel DTH. Even though I read and heard a lot of bad things about Airtel DTH 's service I decided to take the risk because of Movies Now HD channel which was not available in Tatasky.
To be on the safer side, I asked the sales team representative (outsourced by Airtel to Vertex group, Mumbai) to send me the email confirmation and
that's when they started spilling the bean. They had initially agreed for life time HD channels free but I asked for an email confirmation the representative (By name Preethi of vertex) said she just checked with her manager and that offer doesn't exist anymore and she was not aware of it. Same story repeats with respect to the installation date.
After getting to see their real color I decided to back off from Airtel.

Unfortunately I changed my decision and thought of going back to Airtel because of the channel package which was attractive. The representative (By name Mandar) promised to get the installation done by 30th December Noon. I booked 2 connections (1 HD and the other one SD) on 29th afternoon by paying 3800 Rupees and luckily this time I recorded the conversation where the promises were made. I was given a number 12148, to contact for further installation related queries.

Today since the time when it was well past the deadline accepted by airtel themselves, I have been trying to speak to several of the airtel customer care representatives at 12148 and have been witnessing shocking responses one after the other.

One says they never do it before 48 hours, I asked why did they promise? they hang up the phone!
Second one says, Installation team will follow it up it and there is nothing that they can do about it!
Third says speak to the person (Mandar of vertex group) with whom you booked, where in there is no way I can contact that person now as they dont have incoming.
Fourth one (by name Kedar) when we insisted that we want to speak to his manager, hangs up the phone on our face.
By the time we made fifth and sixth calls, I guess Airtel had black listed me and simply used to hang up the moment we say the name (We here is me and my wife)

Can some body help me get my money out of Airtel! That would help, Please!

Dear sir,

today i made one call to Kuwait. But line was not connect to that number. Even he was not activated any voice call options also. But airtel networks has been reduced my mobile balance.i complaint to customer care executive. But they was not given proper information and not replied properly. It is happening continuously every 2 days once.i have a proof for all issues.

Kindly help us. Pls give a warning to that airtel network to avoid this kind of issues.

Thanks & regards,

Abdul rahman.

I purchased a prepaid connection from Airtel office in Nandidurg road on 19th Dec2011. While buying I was told this prepaid connection will all over India. Later I travelled to Hyderabad & was shocked to findout there was no connectivity. Upon several calls and visits to Airtel area customer relationship office i was told there was no way they could resolve the problem since i had purchased the sim in Bangalore. I even made a complaint with regional nodal & they gave me a complaint number and promised to resolve it within 48 hours. Its more than a week and to this day no one from Airtel has even bothered to call me let alone resolve my problem.