Airtel Complaints & Reviews

I am facing setup box issue past 4 days. I made complaint to customer care and they sent technician with replacement setup box and he did the same and left the place without activation of replaced setup box due to insufficient balance in my account. I was top up immediately with sufficient balance amount and tried to call the technician continuously. He never picked the call for fist 30 minst and then he picked and replied very harshly. The technician name is "Ramachandran" and I complained same by speaking with customer care but still now no action taken place and my problem not resolved.

Airtel is good for customer service but now I am thinking that, that was old story. In Airtel digital tv customer care, people are confusing the customer by giving inadequate information and technician also not come forward to resolve the issue and speaking to me harshly. I plan to disconnect this service and get out from this frustration.

Deenadayalan

Dear Sir

I want to tell you in brief about your call center that your agent doesn't give proper info to customer what they want.

I want to recharge my mobile of Rs 100/- so i called at center for some queries so one agent Mr. Amitabh told me that if you will recharge of Rs 100/- then your account will be recharged by Rs 87/- and if you will get the message of Rs 100/- then you will take the unlimited offer also, so i asked from him is there any change will be done on my call charges so he said no sir there will not be any change on this so i said OK then should i go with this recharge so he said yes Sir.

So i recharged Thru Net Banking so when i checked is my call rates are changed or not then i come to know that Yes my call rates are changed from Rs 0.60 to Rs 0.80 (or may be more) and after checking again i called to call center without saying that i recharged on mobile again i asked same question from him but second agent told me all same thing but one thing more he told me that if you will recharge thru machine then your plan will change and if you will recharge thru coupon then you call rates will not changed.

So now how could customer know all that things if agent will not tell to customer.

And i especially asked with first agent that i do not want to my call rates change but after that he didn't give me any information regarding same.

I want my money back or my previous call rates.

PL respond me as earliest as possible.

My No: [protected]
My Name : Shubhang Bansal

Against my Cancellation Request Id 8166928, I received a call from one of the individual from +[protected] who named himself Sathish, Annanagar. He ended the conversation saying that Airtel person will come to my place to collect the phone instrument and Modem for the broad band though I have paid for both from my packet. I verified this with my agent Mr.Vinod and tried to contact +[protected]. But nobody is answering the call.

Is the number +[protected] is virtual used for only outgoing???????????? or how to contact that Sathish from Annanagar.

last week as i got up i was not able to make call and recive call .i went to airtel dealer and asked about the problem he said that ur sim registration is failed,i don,t know why and how.same day before this problem i recharged my sim with rs 225 (FULL TALK TIME).i suffred a lot due to this.now pls tell me what to do? how i will get my number back and the amount also. my airtel no was [protected], sim no.[protected] h3.
plz help... rajnish sahay


my present no is [protected]

I am an airtel prepaid subscriber with mobile number [protected]. My number was illegally recycled by airtel telling me i did not use it for minimum 200 rs in 3 months. I have no idea about any such rule. Airtel claims it is TRAI rule.
Show me the rule.
Also if 200 Rs is the limit then i had picked up my phone twice while in international roaming and this was when i wasted 200 Rs. So i did use for 200 Rs right ???
Answer me airtel.
I WANT MY NUMBER BACK.

I am very disturbed due to this airtel nonsese.They always deduct my balance anytime and as much amount they want.Last month i was surfing the net and suddenly i received a message from airtel that thanks for downloading ra-one genesis and my 70rs got deducted,i also called the customer care but no resolution is provided and the second time i wake up in the morning and see a message that thanks for activating hungama club pack which i never activated.And now this time is the third time where my 1rs get deducted everyday without my knowledge and when i frequently call the customer care they always disconnect my call and now they have deactivated my customer care service.Please help me or i will have to deactivate or port this number.
Thank and Regards
Mujahid Qureshi
[protected]

pls. Deactivate 54321 from my no. [protected],
Airtel is charging me Airtel TV on mobile charges are 40 Rs/week.
I have not even requested for it and when i been to airtel office at Indore they simply refused to deactivate as the service is from haryana.

pls. help me out. I have never seen this type of service ever.
Every week i m paying for the services i have not applied for.

MY SIM TEMPORARY CLOSED BUT NOT OPNED
Dear,sir/madam
mera vodafone ka number main main port kar k airtel main port kiya tha jo ki mian kuch dino se out of state jane k karan use nahi kar paya par jab main vapas rajasthan ghar aaya to maine apna mobile sambala to mera number sim card registration fail likha hua aa raha hai maine apne document bhi dubara de diye par mera number abhi tak start nahi hua maine yaha k RTM se bhi bat ki unohane kaha ki aap ka number start ho jayge par aaj tak mera number start nahi hua main ek mahine se paresan ho raha hu please aap mari kuch halp kare
mera number hai jo band hai :-[protected] sim number[protected].
please sir/madam aap mera number please start karye muje kafi dikat ho rahi hai please
my presant mobile no [protected]
Rohitash patel
The.Bhadra
Dist.hanumangarh

Location: Mumbai, India

debited my account on Dec 2, 2011

Deduction of money without approval
My airtel prepaid no. is [protected]. 23rd November 2011 time is 8.45 pm Maine 198 dial karke pucha tha ki hello tune jo activate hain wo kab expiry honewali hain to muze bataya gaya ki 30th Dec 2011 ko khatam hogi iske bad miane usko bola ki ap udher comment likho ki muze 30th Decmber ke bad hello tune deactivate karan hain lekin mam ne bola ki hum aise nahi kar sakte to Maine bola thik hain main phir tabhi phone karungi.
lekin 2nd December ko mere account se 60rs debit kiya without my permission & no any idea for this. Maine 2nd decmber ko 4/5 bar customer care main phone lagaya but koi resposne nahi mila. Muze bataya gaya ki apka advance main 60rs cust kiya hain but kya ap muze batoge ki ap kabi advance main hame recharge karke dete ho???????????? no...& impossible ... Aj bhi Maine customer care ko phone lagaya but no response i wnat my 60 rs in my account & stop this service immediately otherwise i will take action AIRTEL
Please help me,
all Mumbai kar dekho AIRTEL KAISE LOGOKO LUTOTE HAIN
JAGO GRAHAK JAGO


KIRTI KHANDEKAR
Mobile:[protected]

from: saunak bhattacharyya [protected]@gmail.com
to: [protected]@in.airtel.com,
dthnodal.[protected]@in.airtel.com
date:Sat, Dec 3, 2011 at 12:29 PM
subject: Cheating and Worst Service from Airtel DTH Tv
Hello Customer Care Team and Mr. Joseph,
This morning I received an SMS from AD-TVSrvce that my complain nos. 14159081 and 14179519 has been resolved. In reality, the problem persists and has not been resolved.
No engineer visited my home. How can the problem be resolved automatically when you have provided me a faulty and old set-top box?
Moreover, you are deducting my daily DTH TV charge. For the past three days, due to your callousness and bad service I was not able to view the TV. Why have Airtel turned as cheaters? Instead of deducting the money from my account, focus on customer service and provide a proper set-top box immediately..
Request you to provide me a proper and working set-top box ASAP, as I have already paid the money for the box.
Regards,
Saunak Bhattacharyya

On Sat, Dec 3, 2011 at 12:08 PM, <[protected]@in.airtel.com> wrote:
Dear Mr. Bhattacharyya,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding STB issue.
We would like to inform you that as per our telephonic conversation with you on mobile number [protected] dated: 03/12/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.
Your complaint number for the above issue is 14179519.
We look forward to a long and fruitful association with you.
Regards,
Jayson Lartius
airtel digital TV

saunak bhattacharyya <[protected]@gmail.com>
12/02/2011 08:31 [protected]@airtel.in, dthnodal.[protected]@in.airtel.com
Cc: dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dtnodal.[protected]@in.airtel.com
Subject: Complain against Engineer for Bad Behaviour and No Service

Hello Customer Care team and Mr. Joseph,

My Customer ID is [protected]. I am an Airtel DTH customer for the past 2.5 years.
Since the last two and a half days, my family cannot view the channels on the TV. I had raised a complain on this with no. 14159081. Today afternoon, in my absence an engineer named N. Manikandan (Engineer Id: FESE-02, Mobile no. is [protected], [protected]) visited my house and replaced the set-top box. Even after that my mother could not view the channels, but Manikandan assured that if we recharge by INR 350 - the problem will be solved. My mother refused to sign on the 'charge slip'. He forced my aged mother to sign on the paper.

On my return, I raised another complain (no.[protected] as my problem was not solved even after recharging with INR 400. Manikandan visited my home again in this evening and told me that replaced set-top box was is an improper one. He even refused to keep my old set-top box, as I was able to view at least few channels by using it. On asking the reason behind not testing the set-top box before installment, he said he can speak only Tamil. I don't know Tamil.
This man is very wicked as he was speaking to me in English for the last five hours. He started behaving rude and made bad gestures to me and my family. Please register my complain against him. Firstly he is not technically skilled. Next he cannot behave with a women. Finally he should be fluent in either English or Hindi (and not be over smart).
Don't send Manikandan further, as I am scared of him and not clear of his intentions. I will not allow him to my house and will call the police immediately. Joseph sir, I tried calling you at[protected] but it said that the no. is not functional. Thus I am totally frustrated by the service from Airtel DTH.
Request you to provide me a proper and working set-top box ASAP, as I have already paid the money for the box.
Please send an engineer who is not fraud, techically sound and understand Hindi or English.
Regards,
Saunak Bhattacharyya

dear sir,
i have taken an airtell mobile post paid connection mobile no.[protected] relationship no.[protected].
paneerselvam.s
no,19, nehru st
chennai salai
tharapadavedu
katpadi
632006
kindly change it to my cousin brother name

satheesh.j
no,17, 7th east main road
gandhi nagar
vellore 632006

Sir / Madam,
I made payment of 50 through my icicibank internet banking on 01-Dec-2011. I got message that Transaction recharge for Rs.50 for hyderabad number [protected] due to this package not subscribed to your account. contact customer care. I called to customer care they ask my number to get back to me but i didn't received any call from them till then. And amount has deducted from my bank account.
I would like to inform you that this amount recharge i have been doing past 4months and this is not for the first time.
Please find below transaction reference:
Bil/[protected]/Airtel Recharge/910927

This only reference i had for my transaction which i made.
So, kindly go throw my complaint and try to resolve as soon as you can.
Regards
Mohammed Abdul Waheed

Dear Concerned airtel officer


This is for your information please, i have purchase new airtel prepaid sim no. [protected] dt 16.11.11,submitting of all necessary document and passport size photograph from jai mata di communication - shop no. 8,retailshop of sim card, sanwal nagar,andrewjganj,new delhi-49. And incoming and outcoming secvice hasbeen start within 2 hours. i m continueing using my sim card and recharge with rs. 62 msg voucher.One day i have recieved msg frm airtel to submit my documents than i remind to retail shop keeper, he said i have already sent to airtel office.But my incoming and out going service is closed dt 30.11.11. so many times i remind to retail shopkeeper and already talk to customer care of airtel but i haven't get response. i have more trust on airtel.

kindly go though my complaint and start my incoming And outgoing services with immediate effect.

your early action is highly appriciated.

Regards
Neha Sharma
[protected]

I am customer for Airtel for past three years having the fixed landline of 40976005, I was using a plan with monthly rental of Rs.1099 with 4 Mbps, now I need to migrate the existing plan to a plan which is having monthly rental of Rs.649 with 2 Mpbs. My billing cycle is every 5th the month. I just called to Airtel customer care to migrate the plan on 2nd Dec 2011, but Airtel Customer care says, we cannot migrate immediately, we can migrate only on 5th of Jan and you will get the bill for 649 on the month of Feb 5th.
It means that I need to pay Rs.1099 for the month of DEC and they do not have pro rate migration facility.

This is really rediculas, even if you dont want the Plan, you are bound to pay the money. With this way airtel is making lot of money from the customers. So I really advice customer not to go for Airtel connetion in future. Airtel has very very bad service, they are not a real service providers, they are money makers.

Dear Sir

This is to inform that I am a student of NIT(National Institute of Technology) Kurukshetra, and currently reside there in the hostels. Here the connectivity of Airtel is poor. We cant connect to other Airtel users as well as the other telecom services too. Neither can we receive calls from either.

We have a persistent problem here because of which students(including myself) have to shift to other telecom serivices to ensure continuous connectivity.As Airtel lives up to it reputation, we would still like the company to look into the matter, maybe built an Airtel Tower nearby so that it doesnt loses its customers. Also Kurukshetra is a hub of colleges and hence there are so many customers here.

Thanking You

Harsh Sharda
(a bonafide student of National Institute of Technology, Kurukshetra)

i have taken the pre paid Sim Number is [protected].But,i had paid ~ rs.3299/-- paid for 2 months which is not having any details of phone calls by me.Due to sudden increase of pay bill i have decided to close prepaid and buy post paid Sim.
So, i had 2 to 3 times went to airtel show room in porur and said about the closing of my airtel number and taking the post paid Sim. they told that net not functioning and here it is not possible to do.and also finally amount settled.Now I bought a new post paid Sim seperately.But without using last ~45 days,suddenly one of subscriber called and asked for bill payment of rs.760/--.for the pre-paid Number.
It is really hurting to me.

KINDLY INTERFERE THESE ISSUE AND SOLVE.

Regards..,
A.Gopi
[protected]

On October 7th, I became a victim of a mobile based identity theft in which Airtel was a party. An unauthorized person with no resemblance to me or my personal details approached Airtel indicating that he had lost his mobile phone and he needs a duplicate SIM card. The stranger produced proof that did not match with any of my existing details in the Airtel’s system. In spite of these grave discrepancies, Airtel issued a duplicate SIM and activated the new phone without ever contacting me. In no time, the person who is part of an illegal money transfer scheme, withdrew lakhs from my bank a/c using the pwd being sent to my registered mobile no which was now in the thief's hands thanks to Airtel's help. When the bank finally reached me and alerted me, I immediately approached Airtel. Airtel did not help and insisted that I call from my mobile which was by now deactivated. Airtel refused to share any information saying that their IT person has left for the day. After much of haggling and running around, Airtel blocked the duplicate SIM. As you can, Airtel demonstrated utmost negligence in issuing the duplicate SIM and thus been a party to the illegal money transfer schemes. If Airtlel has followed standard verification procedures, this would have never happened. Airtel is completely responsible for selling out my identity. Airtel customers should be warned about the security of their personal information

Dear Customer Care Executive,

This is Atul Nivrutti Kawale, an Airtel prepaid customer (+91-[protected] --> Gujarat Circle). I have been using this service for almost last 1.5 years. In September 2011, I moved out of India for about 3-4 months for the same I asked at several Airtel Customer Centres regarding activating or deactivating issues with the SIM for I would be disconnected mostly for these months. They all said me there would be no problem at all. Further, when I was in Denmark, I could use my SIM during the initial few days by selecting some local network (Telia DK). Now, I am unable to do so, when I try to manually select the network, it is rejecting every network. I am worried if my SIM is deactivated or something like that. I need the number active urgently as I am also returning to India soon. Please help in this regard.

I had written about this problem to your helpline ID atlease twice but did not get any feedback from them. However I received a acknowledgement mail saying that will be replied within 24 Hrs.

Regards,
Atul Nivrutti Kawale
E-mail: [protected]@iimahd.ernet.in
Contact: +[protected]

Disconnection of airtel broad band
From
Ramphal
Flat No -52, GH-1
Paschim-Vihar
New-Delhi

To
Customer care
Airtel broadband
Delhi

Sir,

My telephone number is[protected]. I want to disconnect my Airtel broadband connection. so plz disconnect it as soon as possible...


Yours sincerely
Ramphal

Hi, I have a airtel prepaid connection no.[protected] in U.P. west region in Modinagar. But i dont know how iam getting subscription for unknown sites and even sms of retail branding for no reason. Moreover i have been charged for the same. i request to kindly unsubscribe this or otherwise iam being forced to take a legal action.