Airtel Complaints & Reviews

Our Airterl Bill No.[protected] dated 26-Nov-11 shows following charges;

1) Monthly charges = 1299.00
2) Call and vas charges = 734.69
3) dsl usages charges = 1140.00

Gross charges = 3173.69
Less total discount = -519.69
Net charges = 2654.00
4) Taxes = 273.00

Total current charges = 2927.36

My plan is 'Max 30GB' for which the bill should be maximum Rs. 1299.00 + voice call exceeding Rs. 2000.00 + taxes.

We have not requested any additional DSL uses. Why this "dsl usage charges" Rs. 1140.00 are being charged in bill.

Hi,

I would like to bring to your notice as to how quickly is customer data getting leaked from Airtel database / teams.
I had picked up an Airtel prepaid SIM card on 17 Dec 11 filling up the Enrollment form from Airtel Office located at Koramangala, Bangalore.
The SIM got activated and I received an SMS from Airtel on 19 Dec 1:04:52 PM that the my mobile number has been activated.
At 4:38 PM on the same day, I started receiving calls from Telemarketers promoting their products. The caller ids are [protected] & +[protected] (The number of digits in the caller id is12 & 14 digits, not sure why :-( )

Please note that within few hours of activation of my newly acquired SIM from Airtel, I have started receiving promotional calls.

This shows the speed of data leakage from Airtel !!!

Hai

Iam nagaraju from warangal requesting for call history of my number given below send to email
pls do the needful

[protected]



Regards,
Nagaraju,
WARANGAL.

Ticket Reference number:
9035996

It has been more than a week that we raised complaint of both telephone and broadband not working and still noone from airtel has even cared to visit.

And the joke from airtel is they simply closed the ticket with NO RESOLUTION and Noone coming to my premise.
I would like to know when no technician has visited the place how did the ticket got closed with any XYZ reason?

First time they simply mentioned - internal wiring problem ( which is not true). This is standard trick played by Airtel technicians. 3-4 months back, one of them said same thing. When I raised ticket again, another technician from Airtel came and said internal wiring is fine and he mentioned that most of technician say this to avoid doing work.

Then on 16th dec friday, I escalated and spoke to floor manger over call. she re-opened the ticket and mentioned there is some problem with DP and committed to solve it by monday 19th dec

on 20th dec, when i again called up, i was again told ticket is closed because resolution is done. Irony is that my BB and phone are still not working
Noone even cared to come or call up to check whether phone /bb is working or not.

I think airtel is doing a joke and not a running business and simply fooling customer.
Noone visits from airtel and they simply close the ticket.

I am seriously thinking to file complaint in consumer forum because this delay has caused lot of inconvinience to me and airtel kept on telling me lies and they are still charging me for services

Mr Sunil Mittal- Can you please focus and improve services for your indian customers and not fool them by closing complaint calls without even providing a resoltion and that too after so called escalations in your company.

I WOULD SAY AIRTEL SERVICES IS REALLY BECOMING PATHETIC.

AIRTEL- ARE YOU LISTENING??

Dear Concern officer,

Request your intervention on appended issue.

I'm been cheated by Airtel Telemedia. Firstly i'm been sourced the plan which i never opted for later billed on that. I'm chasing the airtel people sinc3e the first day of the sourcing of the corporate plan for Royal Bank of Scotland. I've opted for Rs. 110 Plan however activation was done for Rs. 99 plan.

Please refer the appended mail for the conversation with airtel & suggest.

Regards,
Yogender Kumar
[protected]
________________________________________________________________________________...⇄


Dear Team,

Please refer the appended mail for your reference & then revert back.



Yogender Kumar

--- On Fri, 16/12/11, yogender kumar <[protected]@yahoo.com> wrote:

From: yogender kumar <[protected]@yahoo.com>
Subject: Re: SALES ISSUE - [protected] (CORPORATE) - SR # 40857422 [|BAL|Qrc[protected]|]
To: appellate.[protected]@in.airtel.com
Date: Friday, 16 December, 2011, 5:55 PM

Dear Team,

I do not have external mail excess from official ID, thus request you to cater the request/complaint basis my personal mail Id. if possible please update the same in your records.

This is my first month of bill which got generated for Around Rs.421, thus i'm yet to pay it.

Further to complaint, my issue pertains to unethical sourcing of plan.



Yogender Kumar

--- On Wed, 14/12/11, appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> wrote:

From: appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com>
Subject: Re: SALES ISSUE - [protected] (CORPORATE) - SR # 40857422 [|BAL|Qrc[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, 14 December, 2011, 5:55 PM

Dear Mr. Kumar,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on 13 December 2011, expressing concern regarding the bill plan change for your mobile number [protected].



We wish to inform you that we have not received the request from the registered email ID. Hence, we would request you to please send your request via registered email ID or revert with the below mentioned details so that we can take further action against the concern:



¿ Last bill amount

¿ Payment mode



At airtel we have robust security measures deployed to safeguard the privacy of our customers. We hope that you will appreciate the same and co-operate with the procedure.



We hope that, this response has addressed your query suitably.



Please do write in for any further assistance.



Please feel free to speak to our call centre executive on 121 regarding any query/request and on 198 for any complaint. You can also email us at [protected]@in.airtel.com.



You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Mohammad Kamran Appellate Office Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8FF1147D8687...⇄ 752B3D5385FA3EC2E6E90F7187192F8187E85868CF2&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@yahoo.com
To: appellate.[protected]@in.airtel.com
Cc: Appellate.[protected]@airtel.in
Sent: 13/12/2011 01:43:01 PM
Subject: Fw: RE: Sales Issue - [protected] (Corporate) - SR # 40857422

Yogender Kumar

--- On Tue, 13/12/11, yogender kumar wrote:

From: yogender kumar
Subject: Fw: RE: Sales Issue - [protected] (Corporate) - SR # 40857422
To: Appellate.[protected]@airtel.in
Date: Tuesday, 13 December, 2011, 1:20 PM

Dear Team,

I spoke to your one of the executives today "Sam" he Quotes that airtel people
tried to contact me on 6th Dec'11 & also informed me that I'd to take approval
from RBS coordinator to change the plan.

My only question is, Why do you guys need approval for the change in plan,
whereas I'd only opted for RBS 110 plan.

Request you to please look into this matter & resolve the same as earliest.

Also, if required please share the Fax number on which I can FAX the copy of
form containing plan details.

Moreover, plan which was activated on my number is not the plan sourced to me.

Please refer the attached mail for further information.


Thanks & Regards,
Yogender Kumar
Analyst - Contact Centre
RBS Business Services Private Limited.
12th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector - 25 A, Gurgaon,
India
ABN NET: 1606 | Office: +[protected] | Mobile: +91 [protected] | Fax: +91
[protected]


From: yogender kumar [mailto:[protected]@yahoo.com]
Sent: Wednesday, December 07, 2011 3:51 PM
To: nodal.[protected]@airtel.in; [protected]@in.airtel.com
Cc: Kumar, Yogender
Subject: Sales Issue - [protected] (Corporate) - SR # 40857422



Dear Bhavna/Nodal officer,

This is in reference to a unethical sourcing of a Postpaid plan.

I'm Yogender Kumar, working with RBS Group, we've recieved a mail from our
procurement team which depict new plans launch by Bharti Airtel & Vodafone with
comparison between them, i'd opted for Airtel.

I called up airtel customer care for new connection & arraged a call back from
concerned team.

I'd received a call from Mayank ([protected]) said to be a sales head in
Gurgaon, he arranged a guy to source new connections & collect documents. We
were contacted by a guy name - Manish work for Balaji Traders(Faridabad).

I signed up for RBS 110 plan details given as following :
CUG - Free
A2A - 20p/m
Others + landline - 30p/m
STD - 50p/m flat on all network
Freebies :
300 local & STD minutes
300 local & STD Msgs

All these aforementioned details were mentioned on my enrollment form (copy
available with me) & SIGNED up by that guy Manish.

Now, when my connection got activated, i was surprised to check that monthly
rental paln of Rs.99 regular plan been activated on my number. i called up
Airtel care, i've been informed that there's no such plan exist.

Later i spoke to that sales head mayank, he said there 're new plan launched
for RBS which are yet to be updated on system and said he'd raised a service
request for the conversion for which i'll get confirmation sms.

Now its more than 3 weeks nothing such has happen, i'm regularly in touch with
mayank he kept on telling me that it will be done.

I request your intervention on this preceding issue to get it resolve as
earliest.

If required i can fax you the copy of the form & mail from our procurement team.

Service request # 40857422


Yogender Kumar
PH# [protected]

*** WARNING : This message originates from the Internet ***

-----Inline Attachment Follows-----

The Royal Bank of Scotland N.V. is authorised and regulated by the De
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Concerned,

I hope there is someone reading this mail who can understand a customer's state of mind being having to mail back and forth every second day to have this billed amount corrected for my cell number [protected].

I had a very shocking experience with Bharti Airtel recently, regarding their 3G plans on cell phones. I frankly feel like scammed and the whole process totally fraud.

I...

Hi Sir/Madam,

I was using an Airtel no. since 5 years. Nowadays, the service is becoming worse from Airtel. All the unnecessary activations like Game_Subscription are being done without customer knowledge.

I have been trying to port my number from Airtel to Vodafone/Tata Docomo since 3 months, but not able to do so. This is my 3rd attempt to port my number but unsuccessful.

Below are the details :

Sat, 3, Dec 1901 : Your Unique Porting ID is AX961771 and the expiry date is 18/12/2011.

Sat, 17, Dec 52291 : Hi! Your request for MNP is registered successfully. 4974981.

Mon, 19, Dec 2011 :
52291 : MNP Request rejected for [protected] due to
1. Rejected by Donor 2. The porting code is wrong at[protected]. Thanks.

Please let me know what can be done to port my number.

Thank You,
Basanagowda

Airtel is fraud, cheating customers giving wrong information about plans. You guys are cheaters! How long you can fool customers? I was not informed that its 20KBPS unlimited 3G data plan, and after completing my bandwidth its bloody 20KBPS in which even a single pic will not load. Even my mobile with GPRS connection loads at 150 to 200 KB/s . It took me 30 mins to load this page. Don't buy Airtel. They're fraud.

The story goes like this:

Artel representative started annoying me with phone calls regarding offers. I attended the call once and he asked for my address for explaining the offer and he said I don't have to buy.

He came home and explained all false information about the plan and forced me to buy the 3G Dongle and said he came on my request.

1. He explained that its an unlimited plan at 7.1 MBPS.
2. For 675 plan I get 3.15 GB free and another 2000 rupees worth o[censored]sage free at 2 paise per 100KB ( 200 rupeesworrth o[censored]sage is misleading and cheating)
3. He offered me the dongle for Rs.999 which he said is worth Rs.2500 . At last I thought its a good deal and took it.
4. After few days I happen to call Airtel customer care regarding the speed issue and to get a clear idea about the plan.
Here, on the first call
The representative told me that I can use 3.15 GB free usage plus 9.5GB (based on 2 paise per 100kb) and a total of 12GB.
And the call got dropped in between and I happened to call again, this time they told a different story. 2000 rupees usage is including 3.15GB, which means a total of 9.5 GB

This keeps of changing every time I call any representative. At last the call was transferred to Manager. She assured me again that its total usage of 12GB. (ref no of the complaint:[protected]

And in the other time, when I called, an airtel representative started abusing me asking why am I calling them. He started abusing me badly and said an explanation that he was frustrated with lots of customers. HELL why do i have to worry about other customers, I paid money and I need to get some service.

DEAR SIR,
MY PHONE NO.[protected](south delhi)

AIRTEL have Deducted my balance Rs. 55 for SFC PACK without knowing me.Even i don't know what is SFC PACK. I have nothing click or touch in my phone before or after this service they have activated on my phone number
i have call many time to airtel costumer care but every time they just said me to hold ur no. and they disconected my no. every time they even don't want to properly co-operate with costumer they are just deducting every time my balance when i call to costumer care whithout conecting to main costumer care officer they charge me even for computer voice calling from costumer care service

I am working in JUBA - SOUTH SUDAN which is a Independent Country since June 9 - 2011. Till November 2011 my wife could call me through prefix (249) which was then SUDANs Intl. prefix code. Since South Sudan got Independence a new Intl. prefix code was announced (211). when ever my wife calls from (Kanyakumari - Tamilnadu) she hear an announcement stating you are not allowed to call this number. Vodafone and other service provider users are able to call here. Its is only users from Airtel are unable to call here. My wife had launched a complaint against this in Airtel office in Nagercoil - Kanyakumari (Tamilnadu) office located at WCC road so far no she has not got any information from your esteemed organization. Neither her or any Airtel user are able to call South Sudan.

Dear sir
my mobile number : [protected]
subject: continua my mobile balance cut without service
see my mobile complain and not attain my call 198 all time cut money 0.03,0.05,1.50,50,0.45 ,,,,,,etc
me call call center but not receive my call and complain.
Pls see wats happening, For GOD sake help me !!!

Sir/ Madam,

This is to bring your notice that I Dheeraj Kumar, on 12.9.11 applied for a new Broadband connection. Therefore i issued a cheque of Rs. 1000. But still now i have not got my connection. Even after a repeated complaint lodged, i have not got any responce from the company.
This my heartiest request to you to solve my problem as soon as possible. My application form no. is TBLR 270978.



Regards,
Dheeraj Kumar
Mobile no.---[protected]

Hi If anybody in Airtel is litensing :

Below is mail i sent on [protected]@airtel.in a long time back done some follow up on phones and emails but noting works for airtel now.... Its was one of my favorite companies but the detoriation i have seen in Airtel is serioulsy amazing.

They have brought this company to a level where customer like me who are using airtel for last 10 years now thinking of switching to some other option...

This is with respect to my airtel number [protected]

I lost this number on jan 21, 2010 and was not willing to use it further as i was relocating to Delhi.

In the month of Feb (last week) i requested airtel 121 that the said number should be disconnected for further calls and requested to adjust the pending amount from the security I have deposited at the time of activation which was Rs 500.00 and the net Bill was arround Rs 400.00. I dont know why and how this number was not closed and I have been charged the monthly rental for next months too, which came to my knowledge when I recieved a bill of arroung 800 in the month of may ( at my old address and I havn't recieved any previous month's
bill either).

I called many times regarding this to get number closed but I got the answer that since This is dehradun number hence nothing can be done from Delhi. Also when I contacted the Dehradun helpline they told me to come to Dehradun for disconnecting the number which is not feasible for me as I permanently relocated to Delhi.

After numoruos request at call center I am still not able to resolve this issue and writing the same to you hoping we can get to some closure on this. First time in last ten years while using airtel i am not feeling good about the company as the executives are not willing to share any mail ID no Phone numbers even they are not willing to tell the address of nearest airtel office, this kind of response is really very shocking and new for me with respect to Airtel.

I request you to please look into the matter and resolved it as soon as possible.

Thanks
-Shivdeep Singh
[protected]@rediffmail.com

My friend lost his mobile with the sim ([protected]) few days back.
When requested for a duplicate sim with the same number @ destiny infotech,malviya nagar(airtel relationship center), they refused to provide the duplicate sim and insisted to get a new number.
please do the needful.
Contact No:[protected]
Mail:[protected]@gmail.com

Dear Sir,

I purchase set top box through online on 30th november last month and they said that they will install everyting by one weak, But they took 10 days for installation after so many call from my side. Finally they installed DTH connection in my room on 10/12/2011 , again one more problem I am facing is no activation till today 17/12/2011. I have been calling since from last one week, custemer care executives transferring the call here and there, but there is no action taken place. I made a mistake that I have paid complete amount Rs2690 through IVR Phone. The person installed here is taken money from us 180rs for cable, they said before 10 or 12mts free, person given only 1mts, charged extra money for wire. Error is showing on my TV when I switched on is Negative Balace, becz of it is suspended activation.
Please help me to get things done.

For your refarence: My transaction Id[protected] 515550( I dont know this no exactly) -- all these information given by customer care
Customer Care Id - [protected]( I am not sure abt this no)

I dialled all these numbers from last week but there is no proper response[protected] , [protected], [protected], [protected]

I am requesting again please help me

Vijayakumar S H
C4, sterling lettle flower apartment
Guduvancherry - 603201
Phone - [protected]
Email: [protected]@gmail.com, vijayakumar.[protected]@parker.com

sir,
my mobile number is [protected]...1 week before my main account balance was rs;35/-..then i was do a 5 rs mesege pack by dialing *555#...usualy it will automatically deactivate in 2day..becos the time period is 48 hours...but now it is automatically renewing without any information from the provider...they are cheating..now my balance is 0.82 ...when i call customer care today morning 10 o clock 3 times they ask me to stay in line...then 3 times they said that they are transferring the call to senior executive..but they did not respond and cheating...this network is cheating don't trust...please take action..its a request

To the concerned,

My number is [protected].
Airtel is deducting from my balance Rs 2/- everyday for services that I have not even subscribed.
Yesterday (16th Dec 2011), I received a message saying Rs 2/- has been deducted for Kannada Movies MMS subscription. I never activated this service.
I called 198 customer care to get this de-activated but no amount was recredited and the service was also not cancelled.
Today (17th Dec 2011), I received another message saying Rs 2/- has been cut for MMS subscription. Again, I never activated this service and neither did I go to Airtel Live to browse.
The customer care representatives are also incompetent in answering my queries. The are useless.
One Mrs Sangeetha, Mr. Diwakar(supervisor) are also useless in answering my queries.
I want a speedy solution and also a recredit of Rs 4/- which Airtel has cut from my balance un-necessarily.
I will write to Consumer forum is this problem is not solved.

--
Arjun
+[protected]

I'm using Airtel prepaid since 2007. I was asked for document resubmission last month ( November 2011). I had submitted all documents while taking connection. My phone was blocked without information. When I asked customer care, they said I did not respond to their call, so they blocked the number & This is a government rule as they have asked airtel for re-verification, so you have to abide or number will remain blocked.After 2-3 days, I resubmitted id proof and the number was activated.

Now in Dec 2011, I started getting verification calls again. They asked if I submitted my documents, I confirmed affirmatively. On 16 Dec 2011, the number was blocked again without any information. When I called customer care, same story goes-govet has asked and u have to follow the rule. I asked why is it repeated every month? They said document was not proper. I asked what was the problem with document, they tell that they do not have that much information. How can Voter ID card be insufficient/improper?

I checked the complaints here and it seems that they do not notify anyone before blocking and then complain that they tried to call but no-one responded. Even their seniors don't have any proper answers and kind of threaten that u HAVE to submit failing which number wont be activated.

I am a researcher and cannot waste so much time in this crap. I want to see which govt rule states that they have to submit document every month frm every airtel user and why not for other service providers. What exactly is the problem with my document or have they lost it?

I have missed so many imp calls and this is causing me a lot of mental trauma and frustration as my work is getting affected badly. I demand immediate action and compensation for the loss of my work time and a proper answer from Airtel about my document and the unstated problem with it. If they have lost/misplaced it, I want a written apology for mis-handling customer information and causing stress. My number is still not active

HELLO,

MY NAME IS ZAFAR AND I HAD ISSUE WITH MY AIRTEL POSTPAID MOBILE AND THEN DID AN MNP FROM AIRTEL TO AIRCEL. I GOT MIGRATED FROM AIRTEL ON 11TH AUGUST 2011 AND WAS INFORMED TO PAY MY POSTPAID BILL WITHIN 15 DAYS FROM THE DATE OF MIGRATION AND I WENT TO AIRTE SHOWROOM KELLYS AND I MADE MY PAYMENT OF Rs 77/- RECEIPT NO R.NO:128 ON 13th August 2011 AND WAS MIGRATED FROM AIR-TEL TO AIRCEL AND AFTER 3 MONTHS I'M GETTING A BILL AND A SMS STATING THAT I HAVE NOT PAYED MY OUTSTANDING AMOUNT OF Rs 130 AND IF I DONT PAY THE MONEY MY SERVICES WILL BE DISCONNECTED.I CALLED UP NODAL OFFICER AND SPOKE TO VIJAY.G AND EXPLAINDED HIM HE TOLD I HAVE TO PAY AND EXPLAINED HIM THAT MY NUMBER WAS PORTED OUT ON 11TH AND I HAVE PAYED BY BILL ON 13TH AND IF I HAVE DONE THE PAYMENT IT INCLUDES CHARGES FOR 11TH AND 12TH IF MY NUMBER WAS ACTIVE WITH AIR-TEL AND HE TOLD HE WILL CHECK THE SETAILS AND CALL BACK SR # 40765214 AND STILL I HAVE NOT RECEIVED THE CALL FROM AIRTEL DISGUSTING SERVICE DAMM IT AIRTEL.I CALLED UP AIRTEL AND SPOKE TO IDA APPLETTE OFFICER AND I EXPLAINED THE SAME THAT I HAVE MADE MY PAYMENT AND Y AM I GETTING THE BILL AFTER 3 MONTHS AND IF DINT PAY THE BILL I WAS SUPPOSED TO RECEIVE BILL PAYMENT IN THE NEXT MONTH THAT IS SEPTEMBER I DINT GET THAT NOT EVEN IN THE MONTH OF OCTOBER SHE DINT HAD A ANSWER ANS SHE KEPT TELLING I HAVE TO PAY I EXPLINED HER THAT I MADE THE PAYMENT ON 13 OF AUGUST 2011 AND SHE TOLD IT WAS UPDATED IN HER COMPUTER THAT I MADE MY PAYMENT OF RS 77/- ON NOVEMBER 30TH AIRTEL IS FAKE AND CHEATING THE CUSTOMER SINCE I DONT WANT MY NUMBER TO BE DISCONNECTED I PAYED MY BILL OF RS 130/- ON 16TH DEC AT 5:09pm BILL NO IS R.NO:166 I WANT MY MONEY TO BE REFUNDED AND I NEED JUSTICE AND PLEASE HELP ME AND HELP PEOPLE FROM ISSUES LIKE THIS EVEN WHEN THEY HAVE MADE THE PAYMENT.

Dear Airtel,

I am a FRUSTRATED customer of your PATHETIC telecom company!

I have been facing issues of wrongful deduction of balance for so long that it seems that it is a regular policy of your company to harass its customers. The instances have been outlined here for your perusal:

Instance 1 - One day out of the blue, I received an sms saying that my free caller tune has been activated which was followed by another sms saying that I have been charged Rs. 30.00 for the same. Then after several unending & torturous hours of trying to contact your customer service, I got through to one guy only to be hanged upon. Several attempts & explanations later I could finally talk to someone after which the money was refunded.

Instance 2 - Again I received an sms saying that some sms subscription service has been activated and for that Rs. 5.00 have been deducted. Again I had to go through the never-ending process of calling your "world-class" (full of sarcasm in case you didn't realize) customer service. When I finally got through, I explained the whole issue and again got the refund. I also got DND activated.

Instance 3 - This is the incident that happened today i.e. 16/12/2011 around 6:00 PM. I got a recharge done for the sms pack. I get a monthly recharge done for Rs. 36.00 which gives 1000 local + national sms for one month. I opted for the same again. Before getting the recharge done I confirmed with the shop-keeper about the plan and he also confirmed that this sms pack was for local & national smses both. After getting the recharge done, I received an sms from airtel which i quote verbatim; "Recharge Successful on[protected] at 06:17 PM. Talktime Rs. 1.00. MRP Rs. 36.00. TransID[protected]. 1000 local+national sms, 100 per day."
Post this I tried calling your tedious customer service yet again wherein your service rep transferred my call to the supervisor. The supervisor told me that this particular pack had been changed from today i.e. from 12 AM in the morning and that now it includes only local sms.

I take this service pack only for sending national sms, so what the heck am I supposed to do with the local sms balance. And this happens without the company even bothering to inform the retailers or customers about the change in the product (even after 19 hours of the change being in effect). And to top all that, the company is still sending recharge success sms with the old details.

All the above may be menial amounts to you but for the common man they aren't. And just because Rs. 36.00 is a small amount does not justify your stupid company to con its customers. People had faith in your behemoth telecom company but it seems that it is slowly dwindling away now.

And in addition to all my woes, your customer service is just plain pathetic & obnoxious. Whenever I try to call your customer service, instead of the options of what number to press, I get to hear about your stupid promotions & new plans and at the end it just mentions that to repeat the menu I should press 0. How the [censored] am I supposed to know what key to press if I do not even get to hear the options??!!? Same is the case with your customer complaint no. (198).

I have 4-5 airtel connections in my family but if this is the kind of service that you guys are gonna provide then I seriously would consider switching to another service provider.

Please refund my money else I have extremely valid grounds to sue your company and claim damages.

Let me know the way forward. Although I am not even sure if I will even get a reply considering your company's past record of failures in providing even half decent customer service. These days when all the companies are trying to woo customers, the oldest and the most trusted telecom company (Airtel) has been consistently letting it's customers down. Its not just me who is frustrated but several of my friends & acquaintance toos. If this is the way your company is gonna be, the way forward, then you will surely lose your trusted customer base (or whatever is left of it).

Regards,
Anushree