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Airtel Complaints & Reviews

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R
RAFIQUE PATEL
from Delhi, Delhi
Nov 29, 2011
Resolved
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Resolved

Address: Mumbai City, Maharashtra

I JUST CALLED A LANDLINE NUMBER OF MTNL FOR 40 SECS THE BALANCE CUT FOR THAT PERIOD OF TIME AND I WAS CONVINCED WITH THAT SUDDENLY WITHOUT DOING ANYTHING MY BALANCE OF RS 5.43 SUDDENLY DISAPPEARED THIS SHOWS ITS AN OPEN ROBBERY FROM AIRTEL WHICH IS A WELL KNOWN BRAND I REALLY FEEL SHAME TO TAKE ANY SERVICE FROM AIRTEL AS IT SPOIL MY MOOD PLEASE LOOK INTO IT OTHERWISE I CAN A MAKE A BIG ISSUE OUT OF IT THANKS.
Aug 13, 2020
Complaint marked as Resolved 
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    Ujjwal Kumar Das
    from Mumbai, Maharashtra
    Nov 29, 2011
    Resolved
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    Address: South 24 Parganas, West Bengal

    Dear Sir,

    SUB : COMPLAINT AGAINST YOUR EMPLOYEE
    FOR USING ABUSING LANGUAGE
    ( MOBILE PHONE NO: [protected] )

    I am one of your very old unfortunate customer
    ( [protected] a 15 years old connection ) got a
    very bad experience with your employee.

    Today ( 29=11=2011 ) at 11.19 am I got a phone
    call from [protected] and she has mentioned
    that I can get a Sim-Card which is absolutely
    free and amount to be paid against usages only
    and I agree for that and after some time your
    representative came to my office for collection of
    documents and he narrated that I need to go for
    some minimum fixed amount plan to take the
    connection. Since this was not as per discussion
    I decline to take the connection and your person
    went back.

    After that I got a phone Call from [protected]
    at 1.53 P.M questioning in very rude manner why I
    refuse to take the Sim-Card. When I narrated the
    whole thing he and also one of his colleague
    started abusing me in most filthy language with
    taking my Sister, Wife & Mother and I was shocked
    with such behaviour and when I mentioned that
    I will lodge complaint against them, immediately
    they disconnected the phone

    I believe that you must have got conversation
    recorded, which I would request you to investigate.

    Now, I am lodging an official complaint against
    the caller ( he claimed Airtel Employee ) for your
    immediate action failing which I have to take the
    help of the law of the land.

    Please do the needful,

    Regards,

    Ujjwal Kumar Das
    Vice President
    Patton International Ltd
    3C, Camac Street
    Kolkata - 700 016
    Mobile : +[protected], [protected]

    Residence :
    4/2K/110, HO CHI MIN SARANI
    SARSUNA SATELLITE TOWNSHIP
    KOLKATA - 700 061
    Aug 13, 2020
    Complaint marked as Resolved 
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      T
      testing.vani
      from Mumbai, Maharashtra
      Nov 29, 2011
      Resolved
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      Hi To whom so ever concerned,

      I am vani kalal and i have been using the number"[protected]" for more than 2 yrs when was in NCR. Now i have shifted out of delhi and wanna close this number. Had called to customer care to get the procedure to disconnect the number and i was given haryana customer care number to get in touch. Have called more than twice for 3 days continously to the Haryana customer care but call would get disconected. i have visit the Airtel outlet and i didn't get any solution from them.

      I Have been charged unnecessarily amount around 700 Rs as monthly rent for which i was not liable as i had not used the number in the last couple of months. If same continues i will have to take serious action as i am not getting any support from airtel service and hencforth i will not be paying any bill charged for the number "[protected]".

      It's my humble request to look into the issue.

      Thanks,
      Vani Kalal
      Aug 13, 2020
      Complaint marked as Resolved 
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        S
        sarngetc
        from Bhubaneshwar, Odisha
        Nov 29, 2011
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        Address: Koraput, Odisha

        i am saranga satapathy(kamata,koraput) and i have been using airtel Internet services on my mobile phone for the past 3 years.last 10 days me & my friends are not getting Internet,but network are OK,when we visit other airtel tower then internet network are there available ,we are complain to supervisor & S.e, but despite of complaining again and again no useful action is taken against the complaint and every time i get assurance for a resolution but nothing has changed . i am frustrated with the kind of service airtel is providing.if someone can suggest me a strict action against them please contact me at [protected].
        i have checked Internet s my friend's mobile and he also same problem in last 10 days.
        if i don't get any resolution sooner than i would have no option other than switching my network provider.

        the airtel tower is on tarabhatta,dist-koraput(odisha)
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          K
          kattavijay
          Nov 29, 2011
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh

          Hi
          Last month i took 2 postpaid airtel connections with CUG plan ,
          there after one week they barred my out going with out any intimation that they did't receive documents !
          again i submitted another set of documents to there executive , after one one day again they barred because
          of missing sfs or some kind of declaration in a 10 -15 days of time they barred 5 times outgoing calls .
          now they are suspended my number saying that they did't receive any deposit !!

          here i just want to take some legal action through consumer forum , can any one help me on how to move further .

          Thanks in advance .

          Katta Vijay
          Aug 13, 2020
          Complaint marked as Resolved 
          i am working in mahindra and mahindra nasik as asst manager and i need CUG postpaid connection i had purchased post paid card in last month i have sbmmit all documents to airtel by own as no one is responce mr. atul nikam is looking of this matter around 10 days i have taken feedback from him but every time he responding tomarrow i will definately active your card after 10 days told this is not possible due to gas receipt required for proof i have also procure the same but again 4 days same responce and even not receiving phone so i complaint to mr amit kotwal as he also told me he will active connection within 24 hour but till around seven days no activation and responce is that in marathi "Tond jyast ughdu naka maza family problem aahe tyamule shakya zala nahi me baghto" but till no reply .and for this last six days i called around 40 times but he not receive my phone i am very disagree about airtel service in nasik tell me what shall i do?waiting for your reply
          Hello All The worst service I have seen ever in the Mobile Service Providers are Airtel. I have took one airtel connetion before 6 months Now that time I was not knowing about the Network Problem of Airtel though I resides in the Main Centre or in the heart of the city was not able to get the Network in my home beside this Other Mobile Service Providers like Vodafone, Idea are having excellant N/w.
          After that I have been told by the sales boy from which I took the connection is that For First 6 months I will not be charged any clip in my Plan which is of 125 Rs per month and call charges will be 50ps per month. But Excepting First Month Every Month I have been charged it. Also I want to register the Airtel Website for getting the Itemised Bill free to download which is chargable if you get copied from them Rs 70 I think But I was continuously unbale to register to their website though many times I asked call center which gets connected One time Out of 15 try
          Now I have asked for DisConnection. Now Lets see how they respond
          Takecare
          I got 2 new nos.([protected] and [protected]) from Airtel in feb. end.
          they are sending wrong bill(access).I request to airtel on enq.no.121 many times but they donot take any action against
          my complaind.
          My mob.bill comes just double every time.
          they stopped local call details in bill without any information.
          I download last month bill from airtel website and check my bill details, i found many number that was not called by me and 11 digit ([protected] and [protected]) mobile nos.
          Last month(july) they added Rs. 200 pacage in my bill without my permission.
          Hh,
          I am using Airtel prepaid connection from last 1.5 Years but 16 Aug 08 I recive a call from Airtel Pimpri Pune outlet. That person was a lady by name Jahnvee she offered me for postpaid connection. I agreed for that after 2 days Mr. AVINASH MULE came at my office he collect my PAN card & Passport + 250 Rupees.he told me your new connection will be activated within 2 days. but there is 6 days passed I couldn't get any response from Airtel Pimpri Pune. I talk to Mr. DINESH also.
          I call to Mr DINESH he is not answaring on phone and Jahnvee is talking very roodly with me today.Mr. DINESH and avinash also.
          Please do needful as soon as possible.
          i used airtel postpaid connection for more than one year. mob no [protected]. when i closed this account with full payment in oct.
          Todays i got Rs 800 bill.i was allready maitioned to manager of pune satara road office near balaji nagar. i want to closed the account with full payment and i dont want any bill in future of this number but after 4 month i got the bill.
          so who is the responsible for thi
          i used airtel postpaid connection for more than one year. mob no [protected]. when i closed this account with full payment in oct.
          Todays i got Rs 800 bill.i was allready maitioned to manager of pune satara road office near balaji nagar. i want to closed the account with full payment and i dont want any bill in future of this number but after 4 month i got the bill.
          so who is the responsible for this
          I have a postpaid sim connection. Two days before I came to know that company has issued four postpaid connection on behalf of my name and address for which neither I have applied nor I taken from the conpany. On 15/02/2009 I came to know that my sim has been recjected . Its showing "sim registration failed" on account of these problem I am being harrased by the company.
          The datails of connections what wrongly showing at my ID is given below:-

          1) [protected]
          2) [protected]
          3) [protected]
          4) [protected]

          All the above connections are showing in my details which is registered at Mumbai.

          My full Details are given below:-

          Vivekanand Gihar
          L-175, Sec- E, Hind Nagar, L.D.A. Colony,
          Kanpur Road, Lucknow

          [protected]
          [protected]
          Dear Sir

          I have the CUG connection with AIRTEL past 3 years more, I got the new sim for my earlier number, because I lost my phone. I alreadey request that activate the new sim as what are the facility I enjoyed in earlier, but till now it was not happening, I couldn't activate International calls, call conferance and my collegues, who are in CUG couldn't call me in CUG, I got the sim on 15 days before, why such kind of dealy was hapenning, even We have 150 and more numbers in Airtel CUG. May i know the number to am I want talk regarding this.

          Damu
          +[protected]
          sir,
          plz send puk code for no - [protected]

          thanks

          Amrish
          This seems absoultley rubbish and unprofessional way to treat the customer where the represantative went on lieing when he came to collect the papers for transfering my number from prepaid to postpaid he promised me it will take around 3 days to do so when i explained him the entire circumstanses as i was going out for my business but nothing haapend in three days time and now its been more than 10 days they haven't done any anything and i don't even have any way of contacting them as well.Now i seriously think the people who all are working on this they all are very unprofessional ad don't know that they are not suppose to lie to the customer. i firmly belief now i should change to some other service provider now rather than hoping that thes guys will do anything.
          This complaint is against Airtel service providers and especially the Airtel Relationship Center in Alwarpet. There have been multiple instances in which Airtel has faltered on what is promised and strict action needs to be taken against them in order to ensure this is not repeated.

          1) Duplicate SIM card for my husband's phone was bought on 11th March from the Alwarpet Airtel Relationship Center and (around 11 am) it was officially confirmed that activation will happen in the next 3-4 hours. Inspite of repeated phone calls and visit to the showroom, we got a standard reply saying that the number will get activated on 13th. There are a number o[censored]rgent calls lined up and it each time we call the representatives give a different reason for the SIM not being activated and are not apologetic at all.
          A call back was promised which never happened on the 11th evening!
          Also, the staff provide false information to customers which is completely incorrect. The relationship center said that the number did not get activated due to server issues; but customer care representatives say there is a SIM mismatch issue!!! Need this to be sorted immediately...

          2) I converted my prepaid connection to a postpaid one about two months ago and the process went off smoothly. I got a call from Airtel asking if I wanted to migrate to a postpaid plan and on checking they mentioned that I would have to pay 350 as a deposit which would be deducted eventually during the billing cycles. I was surprised to get my bill which mentions a security deposit of 300 which will be refunded only upon cancellation of the connection. This kind o[censored]nprofessional behaviour and lying to customers need to be dealt with seriously!
          Woudl request you to do the needful..Thanks

          Ruplekha Choudhurie Pramodh
          Hi,
          I took postapid connection from airtel, they took payments but they dint activated my no by saying that my address is not verified. neither they came for any verification nor they are paying back my deposits.
          The airtel agent no is [protected]. Now they are not picking my calls as well. Its been a month since they took payments from my side.
          Thanks
          Gaurav
          Hi My Airtel no [protected] has been in process to convert in postpaid from last 5 days. Verification completed but still my no is not ON. even when i talked to customer care they are telling me that due to technical problem it will take 4 hours. from last 5 days 4 hours has not completed yet. I have called to customer care more than 10 times. even they told me that my bill has started. Please resolve my query if you can.. my alternate no is [protected]
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            S
            Stuti03
            Nov 29, 2011
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            Address: Panch Mahals, Gujarat

            My Self Stuti Shah. M using Airtel number +91 [protected] from last 2.5 years. Right now I am in Newzealand and they are cancelled my number on the basis of Documents submission. But when i went to Airtel Relationship centr,Trimurti Bus Stand Rd Panchmahal,opp Jain Society,Godhra but the refuse to take documents and told me that they cant issue that number to me even they cant issue that number to the same region. I am using airtel from almost 10 years.. I am Chartered Accountant give this number to all my important contacts.. I Complaint to Nodal Officer of Gujarat. He is saying the number can start again but Godhra Airtel Relationship persons refuses. Now what can I do for this??

            Contact Name: Jayesh Shah
            Contact Number: +91 [protected]
            +91 [protected]
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              V
              Venkat Kp
              from Chandigarh, Chandigarh
              Nov 29, 2011
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              Address: Chennai, Tamil Nadu

              Hi this is venkatesh..


              As per trai regulations consumers are allowed to send 200 sms per day...

              But airtel not allow to send 200 sms...


              They allow only 100 free sms and other 100 sms will be charge for 75 paise..

              They are not informed to consumers and they the balances from the consumers without indimation..

              please take the complaint as serious and allow to send 200 sms per day...
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                A
                Ayesha Fathima
                from Bengaluru, Karnataka
                Nov 29, 2011
                Resolved
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                Resolved

                Address: Bangalore Rural, Karnataka

                A/C # [protected] - Ayesha Fathima

                From,

                Ayesha Fathima,
                #31/11, 2nd Floor,
                Rashad Nagar, Govindpura Main Road,
                AC Post,
                Bangalore - 45

                To whom so ever it may concern

                I am Ayesha Fathima having a broadband connection along with fixed land line # 40923899.

                I would like to bring to your notice that, this has been a high time, I lodged a complaint against Airtel for providing 2 connection to my above mentioned account # and billing for both the connections. Since the day I have got this broadband connection, I have been facing different kind of problems.

                1. Your executive sold me a second hand modem
                2. I did not receive my broadband bill to my house address until now.
                3. I tried reaching many a times regarding the above issue to customer care, they were not co-operative. I even got to know my mobile # and email address is wrongly updated in your database.
                4. When I got my online password, I got to know that I have been billed for 2 different land line and broadband connection.
                5. I did lodged the complaint with # 5929852 and 1475854. Your executive said they will get back to me as soon as they can. But that as soon as possible didn't happen yet, and my issue is unresolved.
                6. I have been asking for revised bill since I am using only 1 connection and I opted for 1 connection when I booked with your sales representative.
                7. My internet has been blocked and I will not pay for the months which I have not used the service.

                I would appreciate your good self to look in to the matter as early as possible and resolve the issue from your end. My work is getting affected due to the blocked connection. I am great follower of Airtel and I would not like to switch because of the quality of service you give. No idea, what went wrong with this one, due to which I have to suffer like anything.

                Thanking you.
                Aug 13, 2020
                Complaint marked as Resolved 

                BHARATI AIRTEL — Activation of Broadband & Land line connection

                Dear Sir,

                This is Bhavesh Tandel ([protected]), Please note my complain regarding service provider from bharti airtel who was supposed to give me activation for broadband landline connection since last 2 weeks.

                I have paid for 1099 plan as amount of rs 4500 for 3 months service plan and i have submitted all documents along with 2 weeks ago.

                I am daily being corresponding with mr sanjay ([protected]), mr. kinnar ([protected]) since last 2 weeks but they just not getting me any response and they committed that provide the documents and cheque (SBI bank savings account) and it ll start from next day. but there is no connection till the date and they even ignoring my phone calls.

                so i request you to please take an serious action against them as a very worst service from their side. or else help me out to carry out another way.
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                  rajeevkumar_sharma
                  from Patna, Bihar
                  Nov 28, 2011
                  Resolved
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                  Address: South West Delhi, Delhi

                  I was having a Mobile phone connection from bharti airtel since long but due to some personal reason I got it disconnected after paying all the dues on[protected]. I have the request No also with me this 38266454 dated[protected].
                  I kept on contacting them but no body terned up.
                  I got a letter from them I shall pay them Rs 814/- other wise they will forward the case to legal cell and if any concern I shall contact to Sameer at No [protected] or Rajendra No. [protected]. I contacted so many times but they always say I am busy or call later on nor they come to any conclusion I loosing my time in this way.
                  This is really amazing, Can you help to resolve this issue.

                  Regards,

                  Rajeev
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    H
                    harsh sachdeva
                    Nov 28, 2011
                    Resolved
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                    Address: Central Delhi, Delhi

                    dear sir/mam
                    we had airtel broadband connection on the name of amit gupta and phone number is[protected]. and our adress where we were using it : m-11 gawri commercial complex 1st floor, GB road delhi 110006.
                    we had this connection activated six months ago. but we dont know why airtel just stop providing their services at this location. we have already complaint about it on customer care nos. but they did nothing and still keep buzy in sending us bills for the services which was not in use from six or more months so please its a request that please stop sending us bills and refund our bill amount which one of your airtel executive received from our office for this disconecting service that bill no was :[protected]. bill date was 19/sept/2011 . bill amount was 2618.62/-

                    its a request please do something about it.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      Sid Rajan
                      from Chennai, Tamil Nadu
                      Nov 28, 2011
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                      Address: Chennai, Tamil Nadu

                      I'm totally pissed with Airtel Broadband service. The speed is like . DSL down most of the time and to top it all the bugger up your bills(they added some pc secure and free website w/o me requesting for it) Now to disconnect the damn connection the call center wouldn't answer the friggin call.
                      I have been the using the Airtel service from quite some time and fortunately I never felt that there is any kind of problem in the service being provided by Airtel in any part of India. After staying in different parts of India for last 8 years I recently came back to my home state J & K and on 25th of December I purchased a mobile connection from one of your connect centre located at Karan Nagar Srinagar 190010 when I submitted all my documents and issued a cheque for the amount the concerned person reported that Cheques are not accepted and unfortunately I paid cash and they charged Rs. 30 extra for the said amount. After 1 day my connection got activated and I started using the services of Airtel within 2 to 3 days I started facing the issue of call drop and not able to connect to the BSNL numbers and Aircel numbers and I contacted customer care for this issue and they captured my call and on my request they gave me the reference number and I started facing the same issue quit frequently and every time I was facing any kind of problem I was contacting the customer care meanwhile I got a confirmation call regarding my terrif plans and the agent explained everything properly to me and in that call itself she told me that you where supposed to receive a wrist watch with this connection have you received the same I told her NO I have not received she told me to get in touch with customer care and when I contacted them every time they gave me wrong information wrong contact numbers of the sales people and wrong contact number of the main office Jammu and I called customer care frequently instead of resolving my problem within 8 days of the purchase of the connection my access to customer care have been barred. After some days I purchased one more connection with handset from airtel (FWP) when it was delivered to me it was not activated in first 3 days when I contacted for the activation they reported that this device need to be replaced with a new one and an extra cost of Rs. 400 was charged to me that only when I myself visited the concerned showroom and the new device got activated after 2 days. Once I started using the device I came to know +about a unique problem which was signal getting lost for a span of 2 minutes as I was having the knowledge of these devices I contacted customer care for the replacement of the device instead accepting my suggestions they told me to visit one of there showroom after visiting that showroom the agent there verified that this is a faulty device instead of replacing the device he suggested me to visit one of the service centre and get this fixed personally to save the time once I went there the concerned person there told me that this will take some time to get the motherboard of that device replaced as that was my office phone I thought better not to fix the set at that point of time and later on the device was fixed only after I continuously approached customer care, Nodal officer and Appellate Authority and in the process my access to customer care has been barred for FWP as well. Further more I have been cheated by airtel when I purchased my connection the terrif plan which I have signed is not being applied. Also when I saw an advertisement in 3 of the daily newspapers of srinagar regarding the service of GPRS I approached the customer care and the concerned agent reported to me that the service is not available as of now once we will start the service we will get in touch with you and I told him that I have seen an advertisement regarding the same he was not able to convince me.
                      It is not out of place to mention here that I have been disgraced every time when ever I contacted any of the airtel customer care, Nodal officer and Appellate Authority they are not behaving properly with me even one of the supervisor on floor threatened me. I would like to ask you if I am asking for the best of the services for my money is that a crime.
                      I am still using 3 connections from airtel only because Airtel believes in best of the services for its customers. Hopefully I will listen from you as I do not have access to any of the authority in Airtel i will not be able to get this issue resolved otherwise I will have to look for an alternative.


                      Thanks
                      Tufail Ahmed Gilkar
                      Mobile no:[protected]
                      Mobile no:[protected]
                      Mobile no:[protected]
                      Dear Concerned,

                      My Mobile no [protected] please chk and confirm I had never requested for ring tunes suddenly I recd a massage for ring tunes & third class song choli ke peeche has been activated and charged 30+15 for the same.

                      1. Please confirm how it was activated this ring tune on my mobile
                      2. I just want that request no & who had requested for my mobile
                      3. Give me the reason of activation of ring tunes without my consent
                      4. Who is responsible for harassment?????????????????
                      5. Next way is will go for legal way.

                      I don’t want poor services at all, please disconnect my mobile with ASAP and confirm.
                      A/A
                      Dear
                      i am an airtel subscriber from last 5 years firstly as an postpaid as well as prepaid subscriber {for this u can search my cell nos by my name there}
                      and i m having lot of airtel no's but from couple of months when i call to 121 there r few s.exectives 2 whom i am known e.g muneeb zaffer, sayim, etc when i m calling on 121 they r dropping my line 100's of times they r doing and they r nt resolving my any issue there for which i have changed again my no.. and all r saying that u r mad {yesterday shazia(any s.exective there) said this wods and especially muneeb zaffer, sayim, and sibat rizwi r holding my line upto 52, 54, 42, 24, 29 minutes
                      if now any issue arises there i am afraid to call on 121 cz of holding my line there and they told me that w have recieved a mail from bharti dont give any info. to this subs.
                      and behind this i have call to
                      A.M Mujtaba:[protected],
                      A.M.Shaheen:[protected],
                      khalid :[protected],
                      Z.S.M.Majid :[protected].
                      of my concern beat coz not having the no of nodal officer
                      my next step to reach consumers court
                      prince asif fayaz
                      [protected]
                      [protected]
                      [protected]
                      my name is B.H. RAJ GOPAL my contact number is [protected]
                      i am living in hyderabad and i have life time incoming offer from Airtel .
                      .
                      on date::29-11-09 time::6:56:24 am a message from airtel service came its number was 55381
                      it stated that "thank u for subscribing for daily jokes and 1rs will be deducted daily from ur account"
                      i was totally surprised with the sms that i got from airtel . i never subscribed for any type of joke messages from airtel.
                      situation started getting worse
                      Airtel network started repeatedly sending messages like "sim card registration failed" and Airtel signals from my cell phone started disappering.. whenever i went to message inbox and typed some message
                      Airtel network
                      sended messages like "operation failed". This was happening repeatedly many times.
                      i felt like frustrating and i was unable to send any messages from my cell phone.i even got feared that if i would recharge my account balence wheather Airtel would provide proper service or not?
                      i contacted customer care executive of Airtel and told about this problem but the executive was not bothered
                      and he simply disconnected my phone.


                      i even got more frustrated when my friend gave a call to my cell phone Airtel started telling that
                      "my phone is switched off please try again later"
                      while my phone was switched on.
                      this is a worst experience that a customer can have from a network.

                      recently i got a message from Airtel on date::[protected] time::7:27pm
                      it stated that "your benefit validity of RC 26 message offer ends tommorow"

                      is Airtel trying to fool customers?

                      i recharged my account balence with RC11 message offer on[protected]
                      and it was valid till "[protected]"

                      i use my cell more for sending messages and i really had worst experiences from Airtel network.
                      i am helpless please try to solve my problem...
                      my name is B.H. RAJ GOPAL my contact number is [protected]
                      i am living in hyderabad and i have life time incoming offer from Airtel .
                      .
                      on date::29-11-09 time::6:56:24 am a message from airtel service came its number was 55381
                      it stated that "thank u for subscribing for daily jokes and 1rs will be deducted daily from ur account"
                      i was totally surprised with the sms that i got from airtel . i never subscribed for any type of joke messages from airtel.
                      situation started getting worse
                      Airtel network started repeatedly sending messages like "sim card registration failed" and Airtel signals from my cell phone started disappering.. whenever i went to message inbox and typed some message
                      Airtel network
                      sended messages like "operation failed". This was happening repeatedly many times.
                      i felt like frustrating and i was unable to send any messages from my cell phone.i even got feared that if i would recharge my account balence wheather Airtel would provide proper service or not?
                      i contacted customer care executive of Airtel and told about this problem but the executive was not bothered
                      and he simply disconnected my phone.


                      i even got more frustrated when my friend gave a call to my cell phone Airtel started telling that
                      "my phone is switched off please try again later"
                      while my phone was switched on.
                      this is a worst experience that a customer can have from a network.

                      recently i got a message from Airtel on date::[protected] time::7:27pm
                      it stated that "your benefit validity of RC 26 message offer ends tommorow"

                      is Airtel trying to fool customers?

                      i recharged my account balence with RC11 message offer on[protected]
                      and it was valid till "[protected]"

                      i use my cell more for sending messages and i really had worst experiences from Airtel network.
                      i am helpless please try to solve my problem...
                      My mobile no is [protected] icant call to costamer care. complaint started since 35 days many times complainted to costamer excutive but complaint still have
                      sorry for grammer mistake and spelling mistakes
                      Dear Sir,
                      This is regarding bad services of my airtel dth with customer ID [protected].
                      I have been sending mails to [protected]@airtel.in from last one month but nothing is done regarding my complain.
                      Dear Sir,

                      I recharged my mobile phone no. [protected] with Rs. 28 on dated
                      20/08/2011 to make call rates lower .40 paisa, but today i got the
                      message that my validity of this Rs. 28 recharge is expiring in next 3
                      days.

                      I have both the messages of Airtel, in which one says that my validity
                      for Rs. 28 recharge is 19/09/2011 & other message is saying that
                      validity is expiring in next three days.


                      Kindly reply what is this happening & I am paying Airtel service tax
                      for such kinds of valuable service .

                      Thanks

                      Shrinath Maheshwari
                      Mobile no. [protected]
                      Hello ([protected]@yahoo.com)
                      my name is Miss Rita Tamaya, after viewing your profile in this site, then i feel like dropping this massage to you, please i will like to know more about you and if you can send an email to my email address i will give you my picture because i have something important which i will like to share in common with you. Here is my email address ([protected]@yahoo.com)
                      Rita.
                      Hello Mr Mittal,

                      Kindly open up your eyes and ears and see where your organization is going.
                      It has been such a beautiful journey Airtel had in India, but it now seems like you are loosing it all.

                      Unnecessary balance deductions, ill mannered customer executives, bloody illiterate low waged workers at the call centers are the qualities of Airtel nowadays.

                      Mr Mittal I suggest you buy a ordinary airtel SIM from market and try to get a issue resolved from your customer care, you will drink cynide by the end of the call.

                      Do not think that if Airtel is an established brand it cannot fall......
                      I mukesh Gupta From Faridabad .maine airtel ka 2 connection purchase kiya .or us ki verification mai 6 working days laga diye .jis se mai ne dealer owner ( mr. mangla ) ko bataya.or us ke bawajud koi bhi action nahi liya gaya.fir se maine dusre no. ke liye baat ki mujhe 24 hours ka time diya gaya.but wo aaj bhi 72 hours ho gaye h.29/9/12.3.06pm
                      mere aap se request h .ki ye log airtel ka naam kharab kar rahe h.meri aap se request h .aap es againt ( dealer ke) action le.mere paas airtel ke 10 connection h.
                      mera no [protected] h
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                        Vasavya Yagati
                        from Visakhapatnam, Andhra Pradesh
                        Nov 28, 2011
                        Resolved
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                        Address: Hyderabad, Andhra Pradesh

                        Dear Sir/Madam,

                        Surprisingly my Prepaid Airtel number ([protected]) incoming calls barred from last three days but I able to do outgoing calls.

                        1. I purchased Airtel MNP SIM on[protected] at Airtel Customer care center, Kukatpally. Hyderabad. Submitted the following..
                        a. My address and Identity proof
                        b. Mobile Number Portability Unique Number from Idea
                        2. Once again I imitated Porting number on 03/11/2011 from Idea and Provided to Airtel Customer care center, Kukatpally. Hyderabad on the same day.
                        3. Successfully my number has ported from Idea to Airtel on[protected]
                        4. My outgoing calls has barred from[protected] without any prior information. And customer care people told me that, "your proofs are not reached to us"
                        5. I have submitted Address and ID proofs once again on[protected] at Airtel Customer care center, Kukatpally. Hyderabad.
                        6. My outgoing calls have enabled up on called to Customer care 198 on[protected].
                        7. Surprisingly, my incoming calls are barred on [protected] but, outgoing calls are not barred.
                        8. Now I unable to reach customer care person over 198 or 121 or [protected] (from landline) to know the status.

                        Please let us know
                        1. How I can resolve such issue even I submitted twice of Address and ID proofs?
                        2. How long time will take to resolve my issue?

                        General Policy Issues:
                        1. Airtel Number Portability SIMs are selling by Airtel office only.. as of my knowledge those SIMs are not selling by retailers.
                        1. Is it possible to sell Airtel Number Portability SIM card without submission of address and identity proofs by customer care centers?
                        2. If I have a such SIM card in my hand, that means that, Airtel customer care people already taken Address proof and ID proof from customer.
                        3. So, who will responsibility to delay or misplace of those documents to send your headoffice or respective office?

                        Please do the needful.

                        My alternative numbers are :[protected] or[protected]

                        Thanks,
                        Regards,
                        Vasavya Yagati
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        AirTel — incoming barred

                        Customer Care passing on the buck...!!!

                        The customer care instead of catering to the problem, is just passing on the charges to others. at times they ask to hold till the time they check our information and then cut the call abruptly.
                        if these people do not know to deal with the customers, don't spend too much money on them. Please improve your services. the incoming calls to my number [protected] has been barred and that too without any reason. i have lifetime validity and balance too. even outgoing call can be made.
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                          premv41
                          from Mumbai, Maharashtra
                          Nov 27, 2011
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                          Address: Maharashtra

                          Dear Team,

                          I have to change my Address which mention on top of the postpaid mobile bill/ E-Bill

                          Earlier I live in Guest House- below written Address:--

                          Mr. Prem Prakash Verma
                          Mahindra Vehicle Manufacturers Limited
                          Room No-503 4th Floor Gharonda Residency
                          Sukhwani Fortune Morwadi Road Pimpri
                          Near Citi International School

                          Now I am living at below written address
                          So Required Address which must be print with my post paid bill is[protected]>

                          Mr. Prem Prakash Verma
                          C/O Sri Krishan G. Dhekane
                          Sriyog-Niwas
                          Plot no. 42
                          Mahesh Nagar
                          Pimpri
                          Pune- 411018
                          Contact no:[protected]

                          Thanks

                          Prem Prakash Verma
                          I want to change my Resident Address.
                          My new Address is that,

                          Shri Prem Chand Verma
                          House NO. 109-110/S-2-D Scheme No.
                          78 Vijay Nagar Indore Behind Asha Deep Hospital

                          Please send Airtel Bill on this new address.

                          Thanks & Regards

                          Mis. Lekha Verma
                          our pending brodband conecation place narayan industries Naroda GIDC Ahmedabad Gujarat India and we are paying cheque and 25 day
                          My new add.is Pushpa dubey 27, krishna colony vidisha.MP
                          I am Sendhil D from Bangalore & using a Airtel connection of [protected] & my complaint is that i approached your customer service center people for change of address but did not get proper response either from the customer care or from customer service center I request you to update my address as mentioned below

                          C/o Manivannan D
                          No 226 7th cross 30th main
                          HSR Layout 1st Sector
                          Near HSR Police Station
                          Bangalore 560034
                          I am using prepaid airtel ...can i change the address
                          I need to change my Airtel Billing Address through Online from mysore to bangalore,is it possible?

                          Mob:[protected]
                          I have an Airtel postpaid connection. I need to update my current residential address in airtel "my information". This cannot be done online. When i checked with the Airtel, they said i need to go to airtel outlet and provide some address proof which is in my name. Address proof can be any of the below :
                          1) Renal agreement in my name
                          2) Land line bill in my name
                          3) Ration card in my name
                          4) Gas connection bill in my name
                          5) Bank statement (Only SBI)

                          I don't have any of the above in my name. Everything is in my husband's name and i told i can provide the marriage certificate along with any of the address proof. But Airtel is not ok with the same. I have only citi bank account statement which is not acceptable according to their rules. I have been asking them to give me an option which i have and did not get proper response from them.

                          Since mine is the postpaid corporate connection, i asked them if the HR letter with the company letter head do? But they don't accept that too. I have no option left to update my current residential address.

                          I wanted to correct my address in order to be up to date and to provide the correct information. In future if any statement will go to my residential address, it would go to my old address which is of no use to me.

                          I'm sure other people also might have faced similar issues with address change. How can a public service be so unfriendly? How can it be out of options? When we don't have any of the mentioned proofs, Airtel should be able to provide atleast some alternative !!

                          I wish i get an option soon....
                          Hi,
                          Go through the link and show the airtel ppl the same.
                          http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/broadband+a...
                          It says "Bank Statement / Credit Card Statement (issued in the last three months)", need not be SBI's.


                          Thanks,
                          Guru
                          Hi,

                          I am KesavaRao Dasari,using post paid Airtel mobile connection(995****995) for the last 5 and half years;
                          I have applied for the address change at Chrmopet ARC in chennai on 17th November 2012;
                          I have submitted the proof of my ration card as address proof;the person at the counter verified the original and taken the xerox copy and application and told the address will be changed in 5 working days; But till now,after several follow-ups,nothing happened;they used to tell me there is a power cut in the office in the morning and ask me to call in the evening;

                          after that i wrote 5 mails to [protected]@in.airtel.com for the the same and they asked me send the scanned copy of the proof through the mail but even after sending the address proof in mail 2 times,nobody has updated the address change;
                          kindly take necessary action on the service provider;

                          The address of the ARC where i contacted is
                          ARC name: Reach Tele communications
                          No 511, Near Vetri Cinema Hall, GST Road, Chrompet, Chennai - 600044


                          Thanks,
                          Kesav
                          Present Address:
                          Mr Vicharapu Koteswara Rao
                          CMC India Private Limited
                          Door No.4-3-596/A
                          5th Floor, Posnett Bhavan
                          Tilak Road
                          Hyderabad - 500 001
                          AP


                          Change of Address to:

                          Mr Vicharapu Koteswara Rao
                          CMC Limited
                          CMC Centre
                          Old Mumbai Highway
                          Gachibowli
                          Opposite DLF
                          Hyderabad
                          PIN - 500 032
                          Andhra Pradesh / Telangana State
                          India
                          Hi

                          I think you people will eat the same food as the normal people.

                          You people made a mistake while updating my address actual address is #48/18 but you people has been udated as #48181 so i have requested to change that address. even i have visited to relationship office in vijaynagar bangalore and i told them to change the billing address last 4 month back.

                          every month when the bill generates i will call to customer care what you people will say na sir your address as been updated as of now we are unable to generated the bill with this address next month bill have the new address. i dont know which month..

                          please note i want the bill with new address .my number [protected]

                          Regards
                          Arun Kumar
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                            sabirv21st
                            from Thrissur, Kerala
                            Nov 27, 2011
                            Resolved
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                            Address: Thrissur, Kerala

                            I am very glad to write this email regarding my airtel sim which has been on international roaming. at the moment i am in united kingdom.i do need to know the validity of my sim. how can i check that. i tried *123# and got a reply like 'Bal:141.00 Val:29 Dec37. Da5.0.000 '

                            i have been very much happy with your services and coperations so i still would like to continue this sim and connection.

                            i need to know about my expirery date of my sim because i dont want to run this sim into trouble by waiting for the last moment. i always prefer and do like to recharge for one year instead of life long validity.

                            it will be good and greatly appreciated if you would contact me over my lonodn mob no. +44 [protected] to clear one of your customers. i have been waiting for reply

                            nb: please dont try to call over my airtel sim because its on roaming. instead of that you can use my london mob no
                            my airtel mob no is +[protected]
                            london mob no +[protected]
                            email: [protected]@gmail.com


                            thank you
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              lakhanimohit
                              from Chennai, Tamil Nadu
                              Nov 26, 2011
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                              Address: Bangalore, Karnataka

                              I have a Airtel postpaid number ([protected] - Karnataka circle).

                              My services were barred due to non submission of the bill. The bill was not
                              paid because I was in a remote location and I had promised (via email) to pay
                              the bill on my return (that would have been on month end nov 2011).

                              Even after that Airtel people were calling my relatives for my whereabouts.

                              On 25th Nov 2011 Mr. Praveen Kumar (from cell number [protected], from Airtel
                              Legal department) called on my alternate number and threatened me that if the
                              bill is not paid by the end of the day, he will call my relatives and will use
                              abusive language. And that he knows how to get the bill paid etc."

                              Is that the kind of recovery process a reputed company like Airtel should be
                              having? Even when I had promised to pay the bill in writing, how can Airtel
                              personnel threaten a consumer?

                              I want to take serious action against this, so please let me know how to
                              proceed further or kindly suggest if I should approach consumer court.

                              Mr Praveen Kumar (cell number [protected], from Airtel Collections department) confirmed that he is from the following office :

                              DIVYASHREE LOBBY
                              55 Bannergatta Road Opp Jayadera Hosipital Bangalore 560029 Landmark Next to Convergys 560029Bangalore


                              Thank You
                              Mohit Lakhani
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                                H
                                hari vighnesh
                                from Gurgaon, Haryana
                                Nov 26, 2011
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                                Address: Chennai, Tamil Nadu

                                Hi. Iam Dr.hari vighnesh using airtel 3G data card from 20th sept.
                                Initially was in 675 plan with 3 Gb of free data usage and my bill amout for that month(20th sept – 19th oct) came 1908 which was acceptable from my usages.So didn’t bother much.
                                Later, went online found 1250 plan which was not told when purchasing this data card. So called customer care ,with so much difficulty changed my plan to 1250 and they took almost a week time to change the service functionally. Was happy after then as it was told with a free usage of 12.5 gb per month.
                                And finally at the end ,the month bill from(20th oct-19th nov)came 6142.45.I really wonder how does it possible.
                                Went online spend almost 4 hours. No where mentioned the usages.iam very much sure it wouldn’t have crossed the free limit.

                                I usually get messages from airtel periodically to make me aware of the usage. As on 18th nov got a message saying usage as on 17-Nov is 10.39 GB which is 83 % of your total available free usage.that was the last message After then no messages regarding tht.
                                My question is how it can come to 6142.45.how does it possible. Credit limit is 5000 after onwards its free unlimted and so how it can be charged to 6142.
                                I called customer care spoke twice to the officials sangeetha then transferred to senior official karthika. They couldn’t actually explain me the issue,then so gave airtel nodal officer number [protected] tried contacting for 2 days,couldn’t reach. Very disappointed with airtel service. so unwantedly mailed airtel nodal officer,there got a reply.. feel free to contact [protected].
                                Where the hell to contact airtel.god knows!!
                                So then again called customer care. Surya prakash the official spoke..very careless talk. He then made me to wait in the line for another 10 mins for giving a answer that someone will call me in 4 hours of time.
                                Another official Mr.Naveen called and the same thing happened. he again asked some more time for another official to contact.almost a day..
                                No airtel official called.really bad with airtel.They cant even explain me how.This is how they charges the bill.
                                Very bad.And iam not going to pay a single rupees with out valuable reason.
                                My money.cant put it on water like that
                                UNABLE TO SEE 3G DATA BALANCE BY *123*11hash or *121*11hash.

                                LOGGED A COMPLAINT on 24th March and requested for balance and fix.

                                NO ACTION TILL NOW; UNABLE TO REACH 3G tech support on 198 for past 1 week.
                                Mobile No: [protected]

                                Please help me in getting out of the horrible situation. My 3G is giving speed of 10-20 KBPS since last 2 days. Not a single positive reply from Airtel. Its very horrible & frustrating situation. I want to stop the services with immediate reply & change provider by number portability However not allowing me. They want me to wait till next bill cycle which is worst thing. I dont want any service from Airtel. Same place same provider... my friends getting maximum speed but not me still nobody able to resolve the problem.
                                Since the last 1 week the 3G service on my number is not working properly. I don't get the speed i have been getting for the past 1 year or so. The sites are taking longer to load, videos aren't buffering at all and even photos on sites like faceboOK and twitter take ages to load. I know that sites like youtube and faceboOK are 3rd party but i have never faced a problem like this before. Videos used to buffer easily and photos would load within a second or two.

                                I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.

                                According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.

                                I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.
                                Since the last 1 week the 3G service on my number is not working properly. I don't get the speed i have been getting for the past 1 year or so. The sites are taking longer to load, videos aren't buffering at all and even photos on sites like faceboOK and twitter take ages to load. I know that sites like youtube and faceboOK are 3rd party but i have never faced a problem like this before. Videos used to buffer easily and photos would load within a second or two.

                                I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.

                                According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.

                                I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.
                                When iam using the 3G iam getting 2Gspeed only
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                                  Sharath21
                                  from Mumbai, Maharashtra
                                  Nov 26, 2011
                                  Resolved
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                                  Address: Tamil Nadu

                                  Hi,
                                  I had asked Airtel customer care to cancel my broadband line in the month of August as there was some technical issues and I couldn't use the connection that whole month. They said they will cancel it in 2 days but then another person from customer care calls me up and asks me to continue the connection and also said they will wave off that months bill. The caller was so persistent that I finally agreed but asked them to transfer the connection to my new location. The person said he will verify if the connection could be made to the new location but then he called again to inform that it is not feasible. I again asked him to cancel the line and they said they will do it in 2 days. Again another person from customer care calls up and asks me to continue the line for 3 months with the bill waved off. Finally after 3 months I am asked to pay an amount of Rs.3000. Today I got a call saying they are calling from the legal department and I need not pay 3000 but 2000 is enough. They kept on speaking as I said I didn't use the line and finally like a person who bargains in shop they reduced the amount from 2000 to 1500 and then to 1300. The person kept on saying that I will be given a no due certificate and I wont be getting any calls again. Finally I got irritated and said that I might even cancel my mobile number which is also Airtel. The person then replies that they themselves will disconnect my outgoing and incoming if I didn't pay the amount by noon. I said thanks and disconnected the call. Again I get a call from another number saying this is legal department. I replied saying I already got a call and disconnected the call. The person again calls up and starts scolding me saying absurd things. I disconnected the call again and blocked that number for now. These were the two number from which I got the call [protected] and [protected]. I don't know how Airtel people could go so low as to scold customers into paying unused bills. My airtel landline number is[protected] for which I am not able to call customer care and make a complaint since it says incorrect number.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  u write to the concerned airtel authorities i[censored] r not getting proper response u can try writing to the following addresses
                                  1.. THE TELECOM REGULATORY AUTHORITY OF INDIA
                                  Mahanagar Doorsanchar Bhawan,
                                  (next to Zakir Hussain College)
                                  Jawaharlal Nehru Marg
                                  (Old Minto Road)
                                  New Delhi : 110 002
                                  Tel:[protected], 2323 3466, 2322 0534, 2321 3223
                                  Fax:[protected]
                                  E-mail: [protected]@trai.gov.in
                                  Visit their website: http://www.trai.gov.in/contactus.asp

                                  2. Department of Administrative Reforms And Public Grievances
                                  Sardar Patel Bhawan
                                  Sansad Marg
                                  New Delhi - 110 001
                                  Visit their website: http://www.pgportal.gov.in/Address.aspx

                                  3. [protected]@consumergrievance.com, http://www.consumergrievance.com/icrpc.org.mobile.htm

                                  4. http://www.nationalconsumerhelpline.in/ComplaintFile.aspx
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                                    premdhanapal
                                    from Thiruvananthapuram, Kerala
                                    Nov 26, 2011
                                    Resolved
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                                    Address: Kollam, Kerala

                                    Hello Sir,

                                    This is to register a complaint regarding my Airtel number [protected],This number is blocked by Airtel from contacting customer Care with out any reason.I have raised several complaints to Nodal officer(Vineeth) and also appellate officer(Saritha).but they have not responded.
                                    Today i have registered another complaint to other Appellate officer Mr.Rahul(Complaint Number=CUIVR [protected])
                                    Kindly do the needful to unblock my number.
                                    Thanks,
                                    Prem Dhanapal
                                    F-5,Lakeside Apartments,
                                    Near collectorate,Kollam,
                                    kerala.

                                    Mob : +91 [protected]
                                    E-Mail : [protected]@yahoo.in
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      makwadekar1680
                                      from Pune, Maharashtra
                                      Nov 25, 2011
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra

                                      Please Beware of AIRTEL DTH Advertisement which they flash on Airtel SETPOP BOX

                                      I am Airtel DTH user since long. My Customer ID: [protected] I got cheated by the company as they promise to renew the subscription by paying 6 month advance rent and I will get one month free But Once I have paid said amount Company started screaming that I should call there toll free number and inform them before paying Airtel is purely Dubious company run by the real time Jokers.

                                      If any one ask them to give answer on mail they never turn up just vanish.

                                      Instead of standing by there own commitment they know how to fool customer saying it is customer mistake.

                                      Once you pay your money they are list bother about you.

                                      If there is any award to be form " How to cheat individual customer with sweet Tongue" I am 100% confident AIRTEL DTH will the winner.
                                      Because they can only talk sweet over phone and don't bother to give any thing in writing.

                                      Even in my case I have written several mails with mail evidence of the offer given to me but in vain.

                                      I make appeal to people at large BEWARE of False commitment and there Advertisements.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        M
                                        Mohammed Affrin
                                        from Ernakulam, Kerala
                                        Nov 24, 2011
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                                        Address: Tiruchirappalli, Tamil Nadu

                                        Sir,
                                        I am A.mohammed Affrin my airtel land_line number is[protected] am using the Airtel Broadband for the past one year in the plan of
                                        Rs 770(699+tax) in this plan till last month[protected] i was able to download at the speed of 512kbps for unlimited (am sure i have downloaded more than 6GB in one month)the speed doesn't change even when i download it more than 50GB , but now its downloading only at the speed of 256kbps and when i asked for explanation they are saying that there is no such a plan like that and they are saying when you download more than 6GB your Speed will be changed to 256kbps from 512kbps and am sure about this(last month i downloaded more than 6GB at the speed of 512kbps) sir it was not happened in the past......... please reply me and kindly do needful sir.................
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