Airtel Complaints & Reviews

Sir / Madam,
I made payment of 50 through my icicibank internet banking on 01-Dec-2011. I got message that Transaction recharge for Rs.50 for hyderabad number [protected] due to this package not subscribed to your account. contact customer care. I called to customer care they ask my number to get back to me but i didn't received any call from them till then. And amount has deducted from my bank account.
I would like to inform you that this amount recharge i have been doing past 4months and this is not for the first time.
Please find below transaction reference:
Bil/[protected]/Airtel Recharge/910927

This only reference i had for my transaction which i made.
So, kindly go throw my complaint and try to resolve as soon as you can.
Regards
Mohammed Abdul Waheed

Dear Concerned airtel officer


This is for your information please, i have purchase new airtel prepaid sim no. [protected] dt 16.11.11,submitting of all necessary document and passport size photograph from jai mata di communication - shop no. 8,retailshop of sim card, sanwal nagar,andrewjganj,new delhi-49. And incoming and outcoming secvice hasbeen start within 2 hours. i m continueing using my sim card and recharge with rs. 62 msg voucher.One day i have recieved msg frm airtel to submit my documents than i remind to retail shop keeper, he said i have already sent to airtel office.But my incoming and out going service is closed dt 30.11.11. so many times i remind to retail shopkeeper and already talk to customer care of airtel but i haven't get response. i have more trust on airtel.

kindly go though my complaint and start my incoming And outgoing services with immediate effect.

your early action is highly appriciated.

Regards
Neha Sharma
[protected]

I am customer for Airtel for past three years having the fixed landline of 40976005, I was using a plan with monthly rental of Rs.1099 with 4 Mbps, now I need to migrate the existing plan to a plan which is having monthly rental of Rs.649 with 2 Mpbs. My billing cycle is every 5th the month. I just called to Airtel customer care to migrate the plan on 2nd Dec 2011, but Airtel Customer care says, we cannot migrate immediately, we can migrate only on 5th of Jan and you will get the bill for 649 on the month of Feb 5th.
It means that I need to pay Rs.1099 for the month of DEC and they do not have pro rate migration facility.

This is really rediculas, even if you dont want the Plan, you are bound to pay the money. With this way airtel is making lot of money from the customers. So I really advice customer not to go for Airtel connetion in future. Airtel has very very bad service, they are not a real service providers, they are money makers.

Dear Sir

This is to inform that I am a student of NIT(National Institute of Technology) Kurukshetra, and currently reside there in the hostels. Here the connectivity of Airtel is poor. We cant connect to other Airtel users as well as the other telecom services too. Neither can we receive calls from either.

We have a persistent problem here because of which students(including myself) have to shift to other telecom serivices to ensure continuous connectivity.As Airtel lives up to it reputation, we would still like the company to look into the matter, maybe built an Airtel Tower nearby so that it doesnt loses its customers. Also Kurukshetra is a hub of colleges and hence there are so many customers here.

Thanking You

Harsh Sharda
(a bonafide student of National Institute of Technology, Kurukshetra)

i have taken the pre paid Sim Number is [protected].But,i had paid ~ rs.3299/-- paid for 2 months which is not having any details of phone calls by me.Due to sudden increase of pay bill i have decided to close prepaid and buy post paid Sim.
So, i had 2 to 3 times went to airtel show room in porur and said about the closing of my airtel number and taking the post paid Sim. they told that net not functioning and here it is not possible to do.and also finally amount settled.Now I bought a new post paid Sim seperately.But without using last ~45 days,suddenly one of subscriber called and asked for bill payment of rs.760/--.for the pre-paid Number.
It is really hurting to me.

KINDLY INTERFERE THESE ISSUE AND SOLVE.

Regards..,
A.Gopi
[protected]

On October 7th, I became a victim of a mobile based identity theft in which Airtel was a party. An unauthorized person with no resemblance to me or my personal details approached Airtel indicating that he had lost his mobile phone and he needs a duplicate SIM card. The stranger produced proof that did not match with any of my existing details in the Airtel’s system. In spite of these grave discrepancies, Airtel issued a duplicate SIM and activated the new phone without ever contacting me. In no time, the person who is part of an illegal money transfer scheme, withdrew lakhs from my bank a/c using the pwd being sent to my registered mobile no which was now in the thief's hands thanks to Airtel's help. When the bank finally reached me and alerted me, I immediately approached Airtel. Airtel did not help and insisted that I call from my mobile which was by now deactivated. Airtel refused to share any information saying that their IT person has left for the day. After much of haggling and running around, Airtel blocked the duplicate SIM. As you can, Airtel demonstrated utmost negligence in issuing the duplicate SIM and thus been a party to the illegal money transfer schemes. If Airtlel has followed standard verification procedures, this would have never happened. Airtel is completely responsible for selling out my identity. Airtel customers should be warned about the security of their personal information

Dear Customer Care Executive,

This is Atul Nivrutti Kawale, an Airtel prepaid customer (+91-[protected] --> Gujarat Circle). I have been using this service for almost last 1.5 years. In September 2011, I moved out of India for about 3-4 months for the same I asked at several Airtel Customer Centres regarding activating or deactivating issues with the SIM for I would be disconnected mostly for these months. They all said me there would be no problem at all. Further, when I was in Denmark, I could use my SIM during the initial few days by selecting some local network (Telia DK). Now, I am unable to do so, when I try to manually select the network, it is rejecting every network. I am worried if my SIM is deactivated or something like that. I need the number active urgently as I am also returning to India soon. Please help in this regard.

I had written about this problem to your helpline ID atlease twice but did not get any feedback from them. However I received a acknowledgement mail saying that will be replied within 24 Hrs.

Regards,
Atul Nivrutti Kawale
E-mail: [protected]@iimahd.ernet.in
Contact: +[protected]

Disconnection of airtel broad band
From
Ramphal
Flat No -52, GH-1
Paschim-Vihar
New-Delhi

To
Customer care
Airtel broadband
Delhi

Sir,

My telephone number is[protected]. I want to disconnect my Airtel broadband connection. so plz disconnect it as soon as possible...


Yours sincerely
Ramphal

Hi, I have a airtel prepaid connection no.[protected] in U.P. west region in Modinagar. But i dont know how iam getting subscription for unknown sites and even sms of retail branding for no reason. Moreover i have been charged for the same. i request to kindly unsubscribe this or otherwise iam being forced to take a legal action.

sir

i am adappa ekabote my cell no is [protected] i have sent massage for portability due to higher call rate offer and a call came from airtel and they have said the will provide low call rate offer to my number on 15/11/2011 and i have given 2 time complaint to the airtel customer care and copliant refrence no is CBNRA[protected] STILL THE OFFER NOT ACTIVATED please do the need full

yours faithfully
adappa ekabote
Dist gadag

I am having a very very humiliating and frustrating experience with the helpdesk guys taking calls in Airtel broadband department called "Retention".
I requested him for half an hour to accept my "Disconnection Request" but he did not logged it and trying to convince me.

Now I have sent them email to close my connection. Airtel/ Alcatel was not able to close my request # 7914150 for past 3-4 days. Alcatel providing pathetic services and coming with repaired modem every time. The modem works either for couple of hours or for a day or two and then goes faulty. Three modems have been replaced and nothing has been done, my broad band is still down.

The another pathetic part of the services is Airtel says that they don't take care of modem. They accept calls for modems but don't take ownership. They transfer calls to Alcatel. Alcatel Guys are not able to resolve my issue and coming every time with repaired and faulty modem.

It is to apprise you tha fact that the standard of customer services of airtel broadband has degraded to such an extent which is evident from the case enumerated below:

I have applied for broadband connection on 28th september 2011. I had closed the existing connection of tata photon plus in anticipation of getting connection within 4 days as committed by the agent of Airtel after filling the form with application cost. Since 1st October 2011 till date I have not been provided connection inspite of registering complain every alternate day. I had made atleast 20 calls but no
solution was made available to me even after assuring me to provide
the same by each day evening. Even i talked to senior executives and higher designation person also of airtel
3 times and they made assurance to provide me the connection within 3
working days but so many working days had passed no connection has been given to me.
I had arranged the contanct no. of Sh. Surendra Kalra (Mob.
[protected]) by myself who looks after the connection of airtel
broadband in Indirapuram Ghaziabad area. He assured me the connection
within a day. Inspite of reminding him 2 times in early November the connection
was not installed.
I had also sent an email on 4th November, 2011 to airtel but nothing moved.
To my surprise I got a call today from airtel that my 2 bills of broadband connection has been generated and i need to pay the bill.

With deep pain I am apprising you that i have really faced lot of
frustration while dealing with airtel staff and it is pathetic to note that customer service is now least priority of airtel.


My contact No. [protected]
Name: Ravindra Singh,
Address: I-3091, Gaur Green City, Indirapuram, Ghaziabad.

Dear Sir,

My Ph no is [protected], i have ported (MNP) my no from TATA Docomo, at the time of porting in Airtel Customer Care Executives has promised me that my tariff will be A-A 30ps/min, night 10ps/min and other 60ps/min and 200 local/national SMS free.
Its was working fine all the way till yesterday, yesterday suddenly my tariff got changed to all Calls to 60ps and and all SMS 60ps, when i call up customer care the response was very unsatisfactory and pathetic finally they block my no calling to customer care.

I request please take serious action of this issue and punish the concerned authorities for such. And Airtel please take serious actions on your executives for committing fake details to customer to cell your product avoiding bad impression on Airtel in the market.

Kindly concern team contact me and solve my issue ASAP.

Thank you.
Prakash
[protected]

I am a subscriber of Airtel Prepaid and also using Blackberry Personal mail Plan 399 through Airtel on my Blackberry 9780 (Bold-3). The said plan provides its customer free browsing and mailing on Blackberry handsets. My grievance is that since i am already using the above mentioned plan wherein i am paying Rs. 399/- monthly for browsing & mailing, in spite of this, every time when i browse through my handset, i receive a message that some amount has been deducted from my main balance.

I report this complaint to my network's customer care executive on November 19th at 121 and received a reply that since my problem is related to Blackberry service, therefore, i have to lodge my complaint on Blackberry Helpline number which is 7070 & [protected]. So i made a call on the given number, i.e. [protected] and came back the reply that my this particular problem can only be solved by Airtel Customer Care on 121.

I again on November 29th & November 30th lodged my same complaint before customer care department of my network and also before Blackberry Helpline number, i.e. [protected] and again got the same reply from both ends, as every time i had been redirected by both of them to call on 121 & [protected]. It appears that none of the department willing to solve my problem and deduction of my amount is still continue for no reasons. I was treated like a ping-pong by my service provider and i fail to understand why those departments and their officials shifting their burden on one another but my problem of deduction of amount from my main balance is still the same.

I, therefore, would like to file my complaint before Consumer Complaints as this unprofessional and irresponsible attitude from Customer Care Department caused mental pain and agony to me. I request your good self to please take appropriate and necessary action against my complaint.

Thank You.
Nishant Jain
Mobile: [protected]

NO COVERAGE IN HEART OF AHMEDABAD CITY ( GROUND FLOOR , VASTRAPUR AREA ) ALL SALES OFFICERS HAVE COMMITED FOR GUARANTEEED COVERAGE AT THE TIME OF TAKING ADVANCE . THEN ADVISED THAT THEY WILL PUT REPEATER TO SOLVE PROBLEM
BY PUTTING REPEATER . THEN THEY PROMISED THAT THEY PUT ADDITIONAL TOWER . NOTHING HAD DONE BY AIRTEL .

Dear Sir

This is the example of most pathetic service & cheating of company after taking advance rental from customer .

since july 2011 we are behind bharti airtel mobile team after paying advance rental for 20 nos . we feels that this is Bharti Airtel's company policy that never respond advance rental customers . no one neither manager, nodel desk or appelaid desk .only collection department is active .

We are tired following airtel team . Till date we are having 7out of 20 cards with zero second usage . Height of airtel stopped all our services even after their fault & sales person not ready to provide contact information of seniour person.




Following notice in our mails never make difference to them :

Mailed to manager sales Mr. Manan Goswamy as final reminder on 21/11/2011 but till date no response

Dear Sir

This is the example of most pathetic service & cheating of your after taking advance rental from customer .

since july 2011 we are behind you after paying you advance . we feels that this is your company policy that never respond advance rental customers . no one neither yourself , nodel desk or applaid desk .only collection department is active .

KINDLY CONSIDER THIS AS LAST REMINDER BEFORE WE GO TO ANY LEGAL ACTION.

Before we go further we are also giving 2 options as solution.

1 ) Solve network problem & give 1 year unconditional contract renewal from solution date with all committed services at the time of selling new connections .

or

2 ) refund unconditional entire amount as we are complaining from connection active ( day 1 ) as your executive had sold connections after technically surveyed . till this time we have 7 cards unopened with 0 second incoming and out going usage due to poor network.

Your no reply within 24 hours will be considered as this is intenssional fraud & cheating from your side and all communications of your pathetic service till date will be sent everywhere.

We also request you to not to give any excuse like your phone not picked / out of coverage ( sms me if no response or contact my manager mr. mansuri[protected] as we believe in result only and you are aware of address and option contact nos . ( if not then you can collect optional nos and address from your collection team - fastest and only active team of airtel ) . As you are aware that only on your words we had taken service .

Expecting positive response from your side . Hoping for solution this time.

Regards ,

Naman Reshamwala

NEVER EVER GO FOR AIRTEL SERVICES . KYU KI ISS SE SERVISE LENE KE LIYE HAR EK FRIEND ZAROORI HOTA HAI .

I am Praful Kumar, my customerid is [protected], few days ago I changed my channel pack and after that I am not able to record any program. I called on 12150 and registered my complained also send a mail to [protected]@in.airtel.com on 29 th November 2011.

Today, 30th November 2011, I got three to four calls from Airtel but no one solved my problem they only forwarded me from one person to another person. After that I again called customer support on 12150 but the (Sorry for the abusive language but I am really frustrated with that person's behavior) because didn't try to listing me.

Few days ago I was registered a complaint against bad picture quality (also send a mail with attached snapshot taken from subscribed channel) and you people closed that trac with out resolving it. when I register 2-3 times then your engineer visited and resolved.

Why you people are not taking action when someone is registering complain, every time we need to register our complain so many times with Airtel.

this is one more way to cheat the existing customer - (may not be new for Airtel peoples--)..

The story: I have activated South Economy Sports pack for an Year by paying 2580/- on 12 May, 2011 (my cust ID:[protected]) must be valid up to 12 May 2012 PLUS 45 days free) after this my acount has 15+ rupes.

Today I just called to Airtel CC for new DTH HD connection at Bangalroe and sayed i am already existing customer .. provided my CID then they said my account is in negative balance... SHOCKED and opend my online account surprised to see the account in suspended state...
called to Airtell CC again asked why it was in suspended ...
...... they are soo creazy to say that ...
they already recorded the activation and deactivation of a GANES pack for 44+ rupes.
i asked, who asked this Games pack, did i send any email or online request..
---- they responded :: they dont know at all any thing.. the transactions are been recorded and we can not help you out in this.. soo sorry.. they added.

i am in confusin that - which one i need to think now - new connectiong or existing connection...
i am decided not to thing of old connecting and never goes to Airtel DTH.. will thing alternative.


thanks
Hari
[protected]

Sir,
I am an airtel suscriber. My no. is [protected].I am using airtel gprs service for almost two year.In those period I never complain regarding the speed of the gprs . But on last month I put a complain here regarding the speed of gprs and they sort it out.But now again from last two days I found the speed got very poor.It take almost 10min to open a site.I think they are doing this intentionally.Please sort the problem as early as possible otherwise I have to use mobile portability.My location is Lalganesh, Guwahati-34

from
Tarak nath dey
[protected]

Hello,
I have a complaint against Airtel connection. I am pasting the e-mail that I had sent to them in october 2011, which describes the problems I faced. Besides this, someone called yesterday and again today from Airtel customer care today at around 4.10PM from the no. [protected] and urged that I should pay the outstanding bill of some Rs 3000 and also added that I have been delaying for the past 3 months. I told the customer care person ( a lady) that I e-mailed to the different complaining authorities about my bill problem and that we should not waste both our time on this. I also told that we are sorting out the issues and that I will pay tomorrow.She then got furious, rude and behaved indecently and connected me to her senior saying that her time is also valuable. I already had a talk with that particular person (a male voice, few days back) who knew my problem and talked properly. But when I asked who that lady was, and that she was rude and doesnot know how to talk to customer, he just snapped the phone. When I tired to call back that no., it was deliberately dicconnected.

Please go through the main problem in the following e-mail copy.


From: RUPJYOTI TALUKDAR <[protected]@yahoo.com>
To: "nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>; "[protected]@in.airtel.com" <[protected]@in.airtel.com>; "appellate.[protected]@airtel.in" <appellate.[protected]@airtel.in>
Sent: Sunday, October 30, 2011 1:42 AM
Subject: Airtel connection [protected]


To whom it may concern:


I would like to bring to your attention that I was using an airtel mobile with no. [protected] in Guwahati, and have discontinued its use for over 2 months now. However, I am still getting e-bills. Please note the following points in regard to my complaints.



1. I also had a Blackberry connection, which I discontinued earlier this year through your customer care personnel. However, the Blackberry charges are still levied on my Airtel bills.



2. I shifted to Hyderabad and have been now using airtel phone no. [protected]. As per advice of the customer care personnel, I e-mailed at [protected]@airtel.in (see below) requesting discontinuation of my previous no. after paying all dues (Rs. 8526, even though I was not using it for quite sometime prior to that) on 5th September 2011. In spite of this, I am still getting e-bills.



3. After getting the first bill after discontinuation, I called up your customer care personnel whom I could get after several attempts. He told that the system was down and that I should call after 2 hrs. This 'system down' thing happened for at least 4 times.



4. Later on, when I could get hold of another customer care personnel after about 1 week, he gave me a number and told that number is for problems related to connections in Assam.



5. When I called that particular number, it turned out that it was a Maharastra number and that customer care personnel did not even know in which state Guwahati was located (which I found very unusual and ridiculous). Finally she gave a supposedly Guwahati/Assam number. I tried many time but again could not get through.



After that I gave up out of frustration. I am a doctor and have a very busy schedule. Therefore, I cannot keep on going through his grilling experience time and again.



Therefore, I would like to request you to kindly look into this matter as a priority and make sure that my connection are discontinued and no further bills as sent.

Thanks,



Rupjyoti.



Dr. Rupjyoti Talukdar,


Consultant, Pancreatology and Gastroenterology

(Fellowship, Mayo Clinic, Rochester, USA)

Asian Institute of Gastroenterlogy,

Hyderabad, India.


Ph.: [protected]

Website: www.rupjyoti.com

Alt. e-mail: [protected]@gmail.com

On 18.11.2011 I had recharged Rs. 200/- for my Airtel Mobile No. [protected] (Bangalore Connection) from Jodhpur (Rajasthan) and received a message as "RECHARGE SUCCESSFUL on 18.111.2011 at 02.23 PM. Talktime Rs. 1.00 MRP Rs. 200.00. Trans ID[protected]."

It is a matter of great surprise that the Airtel Mobile authorities credited the entire amount of Rs.200/ for using 3G Internet in place of giving talktime of Rs. 200/-. This is a clear cheating from the Airtel side.

Moreover while complaining this matter to Airtel on their consumer care No. 121 an automatic voice message were available that "recharge Rs. 200/- ...... and get 500 mb internet free ......

It is therefore, requested to please instruct the Airtel authorities for immediate credit of talktime for Rs. 200/- to avoid any legal complications.

Meenu Maria Joseph, Bangalore
Mobile No. [protected]
email. [protected]@rediffmail.com