Airtel Complaints & Reviews

My customer ID is [protected].
Since the time I subscribed to Airtel DTH, I had been complaining that the set top box was defective. However your engineers insisted that it was in perfect working condition. However their view changed as soon as the warranty period expired. On the expiry of the warranty the same STB became defective and they wanted to replace it. The STB was replaced with some old STB which started giving trouble from the next day itself. When I complained I was asked to pay another Rs.350/- to get it changed again, which I refused.
Sometime before that the direction of the antenna was changed by your engineers and for that my connection was unavailable for nearly one month, however I was charged for that period. When I asked the engineers what took you so long to get the direction of the antenna changed, he replied that cricket world cup was on so we used to watch the matches and did not get time earlier.<br>I got in touch with your Shimla office and breifed them about everything. I was assured that one months subscription of that time will be adjusted in my account but to no avail. In May end my subscription was suspended and after that I received numerous calls from your various offices asking me why I was not recharging my account. On hearing my complaint every time the reply was " We will get it resolved in 24 hours". I dont know how long your 24 hours are because even after so many months the status is the same. In fact on 03.10.11 my status went from suspended to disconnected. Thanks for that.
In mid October the STB was changed and I was asked to pay Rs.325/- for getting the service started, and that one months (when services were not available to me) amount will also be adjusted in one weeks time. I recharged with the said amount but the services did not resume and it showed error code that the card is not compatible with the STB. On my complaint it was said that the engineer will visit only when I again recharge with another RS.400/-. I again asked them to adjust that one months amount. I was told that adjusting that amount will take one week. either I recharge with Rs.400/- to get the service immediately or wait one week. It has been one month now and no amount has been adjusted and the services are not being provided to me. Yet I am being charged daily and the amount of Rs.325/- with which I had recharged is now nill. Like I had to donate Rs.325/- to Airtel DTH, because I did not get to view a single channel for a single day.
This is the way the consumers are treated by these big companies. These companies are always trying to fleece people without giving any proper service in return.

Hi,
Just wanted to bring to your notice my experience with Airtel, and the end of which I am sure you would contemplate the kind of services Airtel is offering to customers. I am also sending a copy of this mail to TRAI & DOT.

We had applied for a Airtel wifi connection (ref LL no[protected] in the month of aug.
• At the 1st stage I had paid the complete payment at your Sec 61 Noida store and I was committed that the connection would be done within 7 working days. But all formalities were completed after 20 days after I made 2-3 escalations to your office.
• Anyway after the connection was live for the last 3 mths I have not received a single bill from your end. Neither a hard copy nor on mail. In the month of sept I walked into the sec 61 noida store and raised the concern. Much to my surprise they clearly declined to help out and asked me to visit sec 57 store to get the bill. Quite surprising to note that a customer had come to make a payment and had asked for the bill but company officials didn’t entertain the request.
• After that I didn’t make any effort from my end to get the details. In the month of sept / or early oct I then got a call from your call center stating that I haven’t paid my dues. I highlighted the case to him. He informed me that my E bill was not activated and that’s why I wasn’t getting the bill. My question to him was if a customer has not applied for e bill isn’t it mandatory for the operator to send the hard copy of the bill. Then why didn’t Airtel send me a hard copy. For this obviously he didn’t had any answer. He informed me about the pending amount and told me that he would activate E bill. I thereafter within 2 days cleared by dues.
• Even after clearing my dues in oct, I didn’t get any bill for subsequent mth. Hence I again called up the call center, where they told me that the e mail address apparently was wrong. I still have the copy of the application form that I had submitted at the time of activation and it clearly shows the right email address. Then why airtel records have a separate address. I asked him to send me hard copies of the last bills (which he promised that I would receive within 7 working days) and activate E bill. The agent gave me an SMS syntax which I was supposed to send to a short code. And as usual the short code wasn’t working. And so I again called up the IVR and subscribed to E bill online.
• Now more than 15 days have passed and still haven’t received the hard copy of the bills. Hence yesterday (and now for the last time) I called up your call center again. Some agent by the name Priyanka answered the call. I gave the entire history to her and asked her confirmation whether e bill is activated or not. But Airtel living upto its image – the systems were down and she didn’t had any answer. Since no resolution was provided to me by her, I asked her to make me speak to the team leader. The floor manager by the name Asif came on the call and he also had no answer because the system was down. Anyway I asked him to arrange for a call back to me to resolve the case, which he promised. but it was obvious I would have not got the call.

And that’s why I am wasting my time writing this mail to you. I wonder even after this mail someone will respond. And will the concerned people be pulled up and processes visited.
Hence I am escalating the matters to TRAI stating that customers are being asked to pay without providing bills to them.

I wanted these bills, so that I could have claimed it from my company and because of these delays I have lost approximately Rs 4000 worth of claims, apart from the stress of following up and running from pillar to post. I am also filing a case in consumer forum on this case.

Ashu Kapoor
[protected]

Hi.
I changed from BSNL broadband connection to Airtel about 2-3 weeks back. Its is giving very poor service and I want to CANCEL my Airtel broadband connection. I have tried every helpline number, spoken to some dozen persons at the call centres and called the person who actually installed the broadband connection (no response). I an unable to reach anyone and my call is just passed on to new numbers where no one is able to help me.
Thanks

Sir, to my Airtel Digital TV Id: [protected] i have paid Rs. 440/- through net banking on 11 Nov. 2011 but not recharge, still showing Rs. -9.80 (-ve). My particulars were as follows:
1. Id Number : [protected]
2. Banking Transaction ID: IG75975781
3. Order No: 8642263
4. Subscriber name: Bangdi
5. Email: [protected]@yahoo.com
6. Phone No. : [protected]
Requesting concern person to solve my problem at the earliest stage of time.

Bangdi

Hi,

One month before I placed an order for installing Airtel broadband connection at my home. I requested for 1299 Monthly plan For the initial two weeks I didn't get the installation as I was told that there are some technical issues in lines; once corrected the installation will be done.

After two weeks, technical team told that connection cannot be given.So i cancelled the first connection & took the second one 999 plan as it was
told by your executive.Second connection i got in one week which is running now.But after 35 days now i didn't get the refund for my first connection.

Complaint No:6751860

My disappointment is that I don't expect such negligence from Airtel. I don't know where the information went all wrong (of course not from my side), but due to this i have suffered a lot for both time.

I request you to please look into the matter. Looking forward to a resolution to this problem at the earliest.

Thanks & Regards,
Yadvendra Vyas
Bangalore(Karnataka)

we have taken 1mbps leaseline from airtel, and we paid 3 months advance payment with installation charges to airtel.sudeenly i received one bill totally different from airtel quoation given to me at a higher side of 25% more and they said i have to pay additionally 8000rs. I was send so many times mail to [protected]@airtel.in.[protected]@customercare.in,[protected]@airtel.in
for bill query and cancellation for lease month. last month itself i have send more than 15 emails. they send
acknowledgement mail only they didn't cancel my line now also.

they are chiting the people.

Dear SIr,

I am running a Nursing Home under the name and style of M/s. Khetarpal Nursing Home at GN-5, Shivaji Enclave, New Delhi - 110027. I was using MTNL connections earlier and was satisfied by their services. A couple of years back, Airtel representatives approached me and told me about PRI connection which is a corporate connection. They said disconnect all MTNL lines and use only airtel for outgoing calls. Believing...

Airtel - the news all around is that it is growing, the no.1 company in India and now it sis a global company, expanding into African markets, acquisitions, F1 grandprix sponsorship, glossy ad campaigns - what does this all mean to a customer. A customer just needs a trust in the brand and good service for what I pay from my pocket, I have lost hope in the brand airtel and have started using all forms of social medium to demote the brand. I have already started suggesting my peers, colleagues and relatives not to opt for any airtel products.

now let me come to the complaint - I have been using airtel broadband for ore than 3 years now. Recently i had to shift my connection to a new place in the city. The connection was shifted only after repeated requests and complaints. One day the wires and the modem were fixed. The next day another guy came to connect the internet to my laptop. I had a wireless modem which was not fixed on that day and said call the customer care to activate it. Inspite of so many complaints, I had to call again and said the customer care team to tell me over the phone and I will configured the wireless modem and I did it and during the call, the person says I have been on this call for too long so call again and slams the phone on me. I waited patiently and called again after 3 hours to get it fixed (which is supposed to be done by the airtel team).

Now my real concern: I had made this request to shift the connection on August 25, 2011 and the connection eventually shifted and was activated on September 27 (note: one full month). I get a bill in the month of November for two months including the one month during which it was not at all activated. I make a complaint regarding this on November 7, 2011 and since then there has been no proper response till date. Everyday I get a call from the collections call center (which is outsourced by airtel) asking for the payment. Then i have to explain the whole above process to the call center team and they put me on hold saying that we will check and after a few minutes the call gets disconnected. This has been happening daily and no proper response has been given to me as to why that this has been added to my bill and no confirmation on mail or a bill saying that this has been cleared. My due date for the bill has even crossed and still they have not bothered to revert to me.

This has been the worst experience I have ever had and this is not the kind of customer services one would expect from a brand like airtel. thank god I do not use airtel mobile services and will not in the future. now my option is just to disconnect this connection and opt for another service.

Thanks airtel for this who care nature of yours!!!!!!

Dear Sir/madam,
two days back, i got a new airtel sim for my sister with number [protected], and it was promptly activated within 2 hours. But when i call her number from my airtel mobile, the recorded message says 'you are not allowed to call this number'. i tried calling from my father's and mother's airtel numbers, but get the same recorded message.
The strange this is, when we call from my brother in law's vodafone mobile and our bsnl landline, the call is going through. she is also able to make outgoing calls without any problem.
Please check this asap, as it is leading to severe communication problems for us.
Thanks
Sandeep
Ph: [protected]

I moved out of Airtel three weeks back, but guess what Airtel is doing:

1. My billing cycle is 25th of every month
2. The last bill was paid out and settled
3. Airtel says it has "Generated the next bill" on 3rd November
4. They promptly sent it off to outside collection agencies.
5. From 4th November - there are serious of calls from all quarters four different numbers calling for collection
6. I have explained that it is good that you have generated the bill, please send it so that one can check and pay
7. I called up the nodal agency and recorded my requirement and they seem to be very helpful
8. Guess what the next day again the collection goon calls up and asks me to call up the nodal agency contact and tell him he does not care

So what is the whole process of nodal agency.

Is it unfair if a customer expects to receive the bill to check and pay? Or do generation of bill by someone is good enough and we need to pay without knowing for what you are paying for?

Dear Sir/Madam,

My airtel prepaid no. is [protected]. I was announced an offer from Airtel Office on[protected] A2A 20p/min.
On 13th Nov, I got a call from Airtel ([protected]) asking to check the offer provided is working ? . I checked but no offer has been activated, still the pulse rate plan is working.

Regards
Masiullah

Hi,

Airtel Company Active Scheme without inform and deduct amount daily basis,
inform to them by customer care for stop, but still it is continue, and they ppl not given directly customer care executive no.
121 no is not proper, it gives many option, customer are not free to follow so much step.
my no is
[protected]

Dear sirs


Number: [protected]

Recharge mobile every month. Using the number 7 yrs. for the past 6 months from june there is automatic debit from airtel live website for various services which i was unaware of. Like love tweet,airtel gyan,mms,love india combo,airtel service picture post, etc. this number being used by senior citizens aged above 70. They only go to shop and recharge. The shop personnel also dont inform anything about these deductions. They jus recharge or activate services. We have called several times airtel customer service. . For the past one week entire amount has been wiped out.Padmavathy senior personnel credited only 20rs and pleaded inability. She informed that it was our fault and someone activites from mobile. Inspite of our informing that these are senior citizens who use for emergency only. Every day there is an sms received informing about debit for above mentioned services. We dont order or activate. Several calls made to airtel customer care. They confirm it shall stop from today but nothing happens. Its nuisance frustration and mental fatigue to keep on calling them and also nil balance in the mobile number. Since its used for emergency the purpose is defeated.

Issues are mostly from 321 services. 321.444 321.565. 321.440 etc.

Customer complaint ref at airtel customer service refrnce covwc[protected] filed on 12.11.2011 and another filed on 11.11 and 10.11.2011.

I would request you to take necessary action and i claim monetary benefits of about rs. 2000 for all the inconvenience caused from june 2011.

Email: [protected]@yahoo.ca

Thanking you

Jay

i would like to inform you that i am continuously complaining to airtel customer care for severe network problem in our region but no initiative is being taken by them till now. I am regular customer of airtel and using 2g internet and thinking of switching over to 3g,but due to continuous network problem i am realising that i am just wasting my money and is frustrated by this. So i request you to take some initiative in this context. There are 2 or3 airtel towers in the range of about 1km,but still i have been experiencing severe network problem and so i request you to take some measures in this context. mo.no.-[protected], Rajib Shounyak.

My brothers cell phone provider AIRTEL has barred the outgoing calls due to the non submission of the document proofs.He has submitted the document proofs but the guys are not responding properly,when asked the customer care they ask to contact the airtel store nearby and when they are approached they ask to complain it to the customer care.His mobile number is [protected].

For the activation of SMS pack i dialed *110# and selected 32 rs. sms pack they give information trough flash msg that u can send 350 local plus national sms free for 30 days and to activate reply with 1. i replied with same after some seconds company gives me conformation msg via AG-Netxel that "Thank you! Rs32 nu SMSPack apana account ma activate karavama avyu che. Jema malshe Rs350 na Local And National SMS, 30 divas mate.

after that i sent sms at out state airtel cut 1.5 rupess from may main balance. i urgently contacts customer care they are unable to satisfied me and disconnect the phone line they insults me. i tried three times to contact customer care they are telling me airtel only gives local sms i told then why are u giving wrong information to customer. officer tell me no way. i tell him i have confirmation proof msg which is now saved they tell you are worng. we cant do anything for u.
Customer Care Officer Name. Sailesh Mudaliyar, Amit Govani, Mahendra Prajapati.
i have sms and another proofs that airtel fraud to many customer.
some days before i activate Rs. 2 SMSpack that pack is auto renewal pack we need to deactivate. company Sent me sms to deactivate dial *321*491# i tried for three days pack not deactivated they only tell try after some time any time i call to customer care officer tell me within 24 hrs ur balance will giving u back and pack deactivated. after two days pack was on i called again to customer care they talk with me very rudly, and tell me ur money will be rebalanced in ur main airtel account. at 13th day of same month msg comes ur 2Rs. Pack deactivated but my 6 days balance is not giving me back till. i have all complaint numbers.
after that i activated above SMS pack of RS.32 i found big fraud through Airtel Company. its a big scandal in telecom. that many crores rs. company got through customers.
My Airtel Mobile No. +91-[protected]

Please do any thing as soon as possible.

I HAVE REQUESTED TO STOP DND SERVICE SEVERAL TIMES ON 1909, BUT TILL DATE I DO NOT RECEIVE ANY SMS . ON CALLING 1909 AND 121 THEY SIMPLY DENY TO HELP ME OUT. I HAVE BEEN WAITING FOR THE ACTIVATION OF THE SMS FROM LAST ONE MONTH BUT NO POSITIVE RESULT. I HAVE STOPPED GETTING IMPORTANT SMSS FROM ALL CATAGORIES. WILL THE TRAI PAY ME BACK THE MONEY FOR LOSS AM BEARING NOW?...

Hello,

Before registering any complain I would like to say that blunder I have done in my life is having a prepaid connection of AIRTEL.

Its not only matter of MONEY but TIME also what we have to waste because we are Airtel consumer.
I am sorry to say but your system of customer relationship and your customer relationship officers are just . WHY???

1- You people think that your customers are good for nothing, they have lots of time that’s why if anyone wants to contact customer relationship officer, he or she has to wait for 10 minutes…15 minutes even more than that.
2- The way they talk to their customers sometimes very rude
.
3- They do not have authority to solve the problem itself .Procrastination is a problem you can always find there.
4- No responsible person and reply is there if required.



Why am I writing all these hard lines…..if you do have records….please check yesterday dated 12 nov.2011 my conversation with your officers(INDORE ) named SANTOSH KUMAR, NITAN KUMAR and then one of your senior officer I am not able to recall his name.

If you find my complain satisfactory then please take action against your officers and improve your system. One more thing that in telecom sector customer is the biggest asset of any company, portability facility is now available.
Mind that.





MY DETAILS ARE:-
NAME – AMIT JAIN
CONTACT NO- [protected]
MADHYA PRADESH

Dear Sir / Madam

I am using airtel sim card last 6 years. now i am in UAE and i want to use my card in roming but my sim card is not working in UAE when i select any operator (etisalar or du) coming error operation failed. I have to need activate my sim in UAE. Please do the needful. MobileNo. [protected]

Thanks

Md Minhaz Alam

My landline phone instrument is not working since past 2 weeks. I lodged a complaint & met very rude customer service agent named Pradeep who initially refused to even log a complaint saying airtel policy has changed & I have to get the instrument repaired on my own. I've had a landline & broadband connection with airtel for last 7 years. They took the deposit & installed an old phone which was changed at least 3-4 times during last 7 years with another old phone whenever an instrument stopped working. Everytime the instrument got faulty it was replaced with another old one which was repaired by airtel several times. They never installed an instrument of our choice saying that they can install whatever is available in the pool and the phone has always been a Beetal instrument, which was also a forced decision on consumers. Now the instrument is not working & its so old that one can barely even read the alphabets on the keys. Airtel has changed its policy without informing its customers which absolves it from maintaining the instrument which is an airtel owned instrument for which they have collected a deposit from consumer & it is definitely a mal-practice to put the burden of repairing very old instruments on consumers.

I wish customers can file class law suits on airtel for this suo moto change in policy which effects all fixed line consumers. How can a consumer be responsible for getting an old and faulty Beetal instrument just because airtel has a contract with Alcatel now? Why was the deposit for instrument taken & why airtel has not refunded it if they don't want to maintain the instrument now? If instrument was consumer's responsability, why didn't airtel gave a choice to consumers to get their own instrument from market rather than collecting deposits to sell the instruments of their own struggling group company Beetal? The customer service was so unhelpful that they disconnected the phone saying this is the company policy & they can't help. Even the Alcatel serviceman who visited was equally cold & unresponsive. I have consulted a noted lawyer & he assured me that it is a very valid case for consumer court as airtel is following unfair trade practices.

Pankaj
[protected]@hotmail.com