Airtel Complaints & Reviews

Airtel — New way that airtel find out to earn money-- cheat customer

Dear Nodel officer,



This is your airtel customer [protected] who is suffering from the new
way which airtel had find out to earn money.

without my concern & my request unnecessary vas services are getting
activated in my account & amount are getting deducted.

In Aug'09 also one vas feature was activated without concern & when I
shouted at your customer care excecutive they refunded 40/-
immediately in my account.

Now again today i got one new msg that comedy junction is getting
renewed ,I dont know when it got activated & who did it. When called
on your customer care the executive name Vijay responded that I have
used the service hence I will not get the refund for this.

I want to inform you that you are forceing me to take legal action you .
I want my entire money to get refunded with in 24 hrs
& Do not disturb facility to be activated immediately
& which all vas services you have activated without my concer to be
deactivated immediately.





Regds

Ms Singh
[protected]

sir,

i have a airtell datanet conection phone no :[protected].i have problem regarding payment of billing. i already payed all the previous bills, but the behala airtell do not pay it. so they disconect my net. so i do not know what to do.

sutapa sarkar

Airtel DTH — Not providing existing connection to new location

My new location has tata sky monopoly, They want all the residents of the buildings at Adarsh Rhythm 71 off bennerghatta Road to have Tata sky TV only. They dont allow any other subscriber to put the antenna for any other TV on the terrace.

I had a Aitel DTH connection and I had to forgo that connection because the Airtel guys cannot put the antenna from where it can receive the signal. A pathetic job from a famous company like airtel.

Sir,
I am sorry to say you that there has been no improvement in speed of gprs till date.

from
Tarak nath dey
[protected]

Sir,
Today the Airtel service centre (Assam) call me and said that my problem has been resolved and want to close my complain.But I ask not to close the complain till tomorrow.When they spoke to me there was some improvement in speed.But after half an the speed got same.It was very slow as of before.I think they are doing this intentionally.what they want should I leave their service.

from
Tarak nath dey
[protected]

Sir,

Day before yesterday your concern team had spoked to me about the speed and they want to close complain. but I ask not to close the complain. I am sorry to say you that the speed is still very poor.Its showing only few byte per second as speed.But previously I use to get 3 to 9 kilobyte per second or even sometimes 15 to 20 kilobyte/sec..So please sort the problem as early as possible

.
from
Tarak nath dey
[protected]

Dear sir/ madam,
Today I have recharged with Rs. 125 for 1GB 2G gprs pack. But I got
only 525 MB. So I need the remaining MB credited to my account asap.
The recharge details are:

order id === AIM3312829A3
transaction id === 51637993
subscribed id recharged === [protected]
operator === AIRTEL
circle === Assam
purchased value (mrp) === 125
date & Time ===[protected]:44:30

--
Devajit Chakraborty

i am working in mahindra and mahindra nasik as asst manager and i need CUG postpaid connection i had purchased post paid card in last month i have sbmmit all documents to airtel by own as no one is responce mr. atul nikam is looking of this matter around 10 days i have taken feedback from him but every time he responding tomarrow i will definately active your card after 10 days told this is not possible due to gas receipt required for proof i have also procure the same but again 4 days same responce and even not receiving phone so i complaint to mr amit kotwal as he also told me he will active connection within 24 hour but till around seven days no activation and responce is that in marathi "Tond jyast ughdu naka maza family problem aahe tyamule shakya zala nahi me baghto" but till no reply .and for this last six days i called around 40 times but he not receive my phone i am very disagree about airtel service in nasik tell me what shall i do?waiting for your reply

Hello All The worst service I have seen ever in the Mobile Service Providers are Airtel. I have took one airtel connetion before 6 months Now that time I was not knowing about the Network Problem of Airtel though I resides in the Main Centre or in the heart of the city was not able to get the Network in my home beside this Other Mobile Service Providers like Vodafone, Idea are having excellant N/w.
After that I have been told by the sales boy from which I took the connection is that For First 6 months I will not be charged any clip in my Plan which is of 125 Rs per month and call charges will be 50ps per month. But Excepting First Month Every Month I have been charged it. Also I want to register the Airtel Website for getting the Itemised Bill free to download which is chargable if you get copied from them Rs 70 I think But I was continuously unbale to register to their website though many times I asked call center which gets connected One time Out of 15 try
Now I have asked for DisConnection. Now Lets see how they respond
Takecare

I got 2 new nos.([protected] and [protected]) from Airtel in feb. end.
they are sending wrong bill(access).I request to airtel on enq.no.121 many times but they donot take any action against
my complaind.
My mob.bill comes just double every time.
they stopped local call details in bill without any information.
I download last month bill from airtel website and check my bill details, i found many number that was not called by me and 11 digit ([protected] and [protected]) mobile nos.
Last month(july) they added Rs. 200 pacage in my bill without my permission.

Hh,
I am using Airtel prepaid connection from last 1.5 Years but 16 Aug 08 I recive a call from Airtel Pimpri Pune outlet. That person was a lady by name Jahnvee she offered me for postpaid connection. I agreed for that after 2 days Mr. AVINASH MULE came at my office he collect my PAN card & Passport + 250 Rupees.he told me your new connection will be activated within 2 days. but there is 6 days passed I couldn't get any response from Airtel Pimpri Pune. I talk to Mr. DINESH also.
I call to Mr DINESH he is not answaring on phone and Jahnvee is talking very roodly with me today.Mr. DINESH and avinash also.
Please do needful as soon as possible.

i used airtel postpaid connection for more than one year. mob no [protected]. when i closed this account with full payment in oct.
Todays i got Rs 800 bill.i was allready maitioned to manager of pune satara road office near balaji nagar. i want to closed the account with full payment and i dont want any bill in future of this number but after 4 month i got the bill.
so who is the responsible for thi

i used airtel postpaid connection for more than one year. mob no [protected]. when i closed this account with full payment in oct.
Todays i got Rs 800 bill.i was allready maitioned to manager of pune satara road office near balaji nagar. i want to closed the account with full payment and i dont want any bill in future of this number but after 4 month i got the bill.
so who is the responsible for this

I have a postpaid sim connection. Two days before I came to know that company has issued four postpaid connection on behalf of my name and address for which neither I have applied nor I taken from the conpany. On 15/02/2009 I came to know that my sim has been recjected . Its showing "sim registration failed" on account of these problem I am being harrased by the company.
The datails of connections what wrongly showing at my ID is given below:-

1) [protected]
2) [protected]
3) [protected]
4) [protected]

All the above connections are showing in my details which is registered at Mumbai.

My full Details are given below:-

Vivekanand Gihar
L-175, Sec- E, Hind Nagar, L.D.A. Colony,
Kanpur Road, Lucknow

[protected]
[protected]

Dear Sir

I have the CUG connection with AIRTEL past 3 years more, I got the new sim for my earlier number, because I lost my phone. I alreadey request that activate the new sim as what are the facility I enjoyed in earlier, but till now it was not happening, I couldn't activate International calls, call conferance and my collegues, who are in CUG couldn't call me in CUG, I got the sim on 15 days before, why such kind of dealy was hapenning, even We have 150 and more numbers in Airtel CUG. May i know the number to am I want talk regarding this.

Damu
+[protected]

sir,
plz send puk code for no - [protected]

thanks

Amrish

This seems absoultley rubbish and unprofessional way to treat the customer where the represantative went on lieing when he came to collect the papers for transfering my number from prepaid to postpaid he promised me it will take around 3 days to do so when i explained him the entire circumstanses as i was going out for my business but nothing haapend in three days time and now its been more than 10 days they haven't done any anything and i don't even have any way of contacting them as well.Now i seriously think the people who all are working on this they all are very unprofessional ad don't know that they are not suppose to lie to the customer. i firmly belief now i should change to some other service provider now rather than hoping that thes guys will do anything.

This complaint is against Airtel service providers and especially the Airtel Relationship Center in Alwarpet. There have been multiple instances in which Airtel has faltered on what is promised and strict action needs to be taken against them in order to ensure this is not repeated.

1) Duplicate SIM card for my husband's phone was bought on 11th March from the Alwarpet Airtel Relationship Center and (around 11 am) it was officially confirmed that activation will happen in the next 3-4 hours. Inspite of repeated phone calls and visit to the showroom, we got a standard reply saying that the number will get activated on 13th. There are a number o[censored]rgent calls lined up and it each time we call the representatives give a different reason for the SIM not being activated and are not apologetic at all.
A call back was promised which never happened on the 11th evening!
Also, the staff provide false information to customers which is completely incorrect. The relationship center said that the number did not get activated due to server issues; but customer care representatives say there is a SIM mismatch issue!!! Need this to be sorted immediately...

2) I converted my prepaid connection to a postpaid one about two months ago and the process went off smoothly. I got a call from Airtel asking if I wanted to migrate to a postpaid plan and on checking they mentioned that I would have to pay 350 as a deposit which would be deducted eventually during the billing cycles. I was surprised to get my bill which mentions a security deposit of 300 which will be refunded only upon cancellation of the connection. This kind o[censored]nprofessional behaviour and lying to customers need to be dealt with seriously!
Woudl request you to do the needful..Thanks

Ruplekha Choudhurie Pramodh

Hi,
I took postapid connection from airtel, they took payments but they dint activated my no by saying that my address is not verified. neither they came for any verification nor they are paying back my deposits.
The airtel agent no is [protected]. Now they are not picking my calls as well. Its been a month since they took payments from my side.
Thanks
Gaurav

Hi My Airtel no [protected] has been in process to convert in postpaid from last 5 days. Verification completed but still my no is not ON. even when i talked to customer care they are telling me that due to technical problem it will take 4 hours. from last 5 days 4 hours has not completed yet. I have called to customer care more than 10 times. even they told me that my bill has started. Please resolve my query if you can.. my alternate no is [protected]

BHARATI AIRTEL — Activation of Broadband & Land line connection

Dear Sir,

This is Bhavesh Tandel ([protected]), Please note my complain regarding service provider from bharti airtel who was supposed to give me activation for broadband landline connection since last 2 weeks.

I have paid for 1099 plan as amount of rs 4500 for 3 months service plan and i have submitted all documents along with 2 weeks ago.

I am daily being corresponding with mr sanjay ([protected]), mr. kinnar ([protected]) since last 2 weeks but they just not getting me any response and they committed that provide the documents and cheque (SBI bank savings account) and it ll start from next day. but there is no connection till the date and they even ignoring my phone calls.

so i request you to please take an serious action against them as a very worst service from their side. or else help me out to carry out another way.

I have been the using the Airtel service from quite some time and fortunately I never felt that there is any kind of problem in the service being provided by Airtel in any part of India. After staying in different parts of India for last 8 years I recently came back to my home state J & K and on 25th of December I purchased a mobile connection from one of your connect centre located at Karan Nagar Srinagar 190010 when I submitted all my documents and issued a cheque for the amount the concerned person reported that Cheques are not accepted and unfortunately I paid cash and they charged Rs. 30 extra for the said amount. After 1 day my connection got activated and I started using the services of Airtel within 2 to 3 days I started facing the issue of call drop and not able to connect to the BSNL numbers and Aircel numbers and I contacted customer care for this issue and they captured my call and on my request they gave me the reference number and I started facing the same issue quit frequently and every time I was facing any kind of problem I was contacting the customer care meanwhile I got a confirmation call regarding my terrif plans and the agent explained everything properly to me and in that call itself she told me that you where supposed to receive a wrist watch with this connection have you received the same I told her NO I have not received she told me to get in touch with customer care and when I contacted them every time they gave me wrong information wrong contact numbers of the sales people and wrong contact number of the main office Jammu and I called customer care frequently instead of resolving my problem within 8 days of the purchase of the connection my access to customer care have been barred. After some days I purchased one more connection with handset from airtel (FWP) when it was delivered to me it was not activated in first 3 days when I contacted for the activation they reported that this device need to be replaced with a new one and an extra cost of Rs. 400 was charged to me that only when I myself visited the concerned showroom and the new device got activated after 2 days. Once I started using the device I came to know +about a unique problem which was signal getting lost for a span of 2 minutes as I was having the knowledge of these devices I contacted customer care for the replacement of the device instead accepting my suggestions they told me to visit one of there showroom after visiting that showroom the agent there verified that this is a faulty device instead of replacing the device he suggested me to visit one of the service centre and get this fixed personally to save the time once I went there the concerned person there told me that this will take some time to get the motherboard of that device replaced as that was my office phone I thought better not to fix the set at that point of time and later on the device was fixed only after I continuously approached customer care, Nodal officer and Appellate Authority and in the process my access to customer care has been barred for FWP as well. Further more I have been cheated by airtel when I purchased my connection the terrif plan which I have signed is not being applied. Also when I saw an advertisement in 3 of the daily newspapers of srinagar regarding the service of GPRS I approached the customer care and the concerned agent reported to me that the service is not available as of now once we will start the service we will get in touch with you and I told him that I have seen an advertisement regarding the same he was not able to convince me.
It is not out of place to mention here that I have been disgraced every time when ever I contacted any of the airtel customer care, Nodal officer and Appellate Authority they are not behaving properly with me even one of the supervisor on floor threatened me. I would like to ask you if I am asking for the best of the services for my money is that a crime.
I am still using 3 connections from airtel only because Airtel believes in best of the services for its customers. Hopefully I will listen from you as I do not have access to any of the authority in Airtel i will not be able to get this issue resolved otherwise I will have to look for an alternative.


Thanks
Tufail Ahmed Gilkar
Mobile no:[protected]
Mobile no:[protected]
Mobile no:[protected]

Dear Concerned,

My Mobile no [protected] please chk and confirm I had never requested for ring tunes suddenly I recd a massage for ring tunes & third class song choli ke peeche has been activated and charged 30+15 for the same.

1. Please confirm how it was activated this ring tune on my mobile
2. I just want that request no & who had requested for my mobile
3. Give me the reason of activation of ring tunes without my consent
4. Who is responsible for harassment?????????????????
5. Next way is will go for legal way.

I don’t want poor services at all, please disconnect my mobile with ASAP and confirm.

A/A
Dear
i am an airtel subscriber from last 5 years firstly as an postpaid as well as prepaid subscriber {for this u can search my cell nos by my name there}
and i m having lot of airtel no's but from couple of months when i call to 121 there r few s.exectives 2 whom i am known e.g muneeb zaffer, sayim, etc when i m calling on 121 they r dropping my line 100's of times they r doing and they r nt resolving my any issue there for which i have changed again my no.. and all r saying that u r mad {yesterday shazia(any s.exective there) said this wods and especially muneeb zaffer, sayim, and sibat rizwi r holding my line upto 52, 54, 42, 24, 29 minutes
if now any issue arises there i am afraid to call on 121 cz of holding my line there and they told me that w have recieved a mail from bharti dont give any info. to this subs.
and behind this i have call to
A.M Mujtaba:[protected],
A.M.Shaheen:[protected],
khalid :[protected],
Z.S.M.Majid :[protected].
of my concern beat coz not having the no of nodal officer
my next step to reach consumers court
prince asif fayaz
[protected]
[protected]
[protected]

my name is B.H. RAJ GOPAL my contact number is [protected]
i am living in hyderabad and i have life time incoming offer from Airtel .
.
on date::29-11-09 time::6:56:24 am a message from airtel service came its number was 55381
it stated that "thank u for subscribing for daily jokes and 1rs will be deducted daily from ur account"
i was totally surprised with the sms that i got from airtel . i never subscribed for any type of joke messages from airtel.
situation started getting worse
Airtel network started repeatedly sending messages like "sim card registration failed" and Airtel signals from my cell phone started disappering.. whenever i went to message inbox and typed some message
Airtel network
sended messages like "operation failed". This was happening repeatedly many times.
i felt like frustrating and i was unable to send any messages from my cell phone.i even got feared that if i would recharge my account balence wheather Airtel would provide proper service or not?
i contacted customer care executive of Airtel and told about this problem but the executive was not bothered
and he simply disconnected my phone.


i even got more frustrated when my friend gave a call to my cell phone Airtel started telling that
"my phone is switched off please try again later"
while my phone was switched on.
this is a worst experience that a customer can have from a network.

recently i got a message from Airtel on date::[protected] time::7:27pm
it stated that "your benefit validity of RC 26 message offer ends tommorow"

is Airtel trying to fool customers?

i recharged my account balence with RC11 message offer on[protected]
and it was valid till "[protected]"

i use my cell more for sending messages and i really had worst experiences from Airtel network.
i am helpless please try to solve my problem...

my name is B.H. RAJ GOPAL my contact number is [protected]
i am living in hyderabad and i have life time incoming offer from Airtel .
.
on date::29-11-09 time::6:56:24 am a message from airtel service came its number was 55381
it stated that "thank u for subscribing for daily jokes and 1rs will be deducted daily from ur account"
i was totally surprised with the sms that i got from airtel . i never subscribed for any type of joke messages from airtel.
situation started getting worse
Airtel network started repeatedly sending messages like "sim card registration failed" and Airtel signals from my cell phone started disappering.. whenever i went to message inbox and typed some message
Airtel network
sended messages like "operation failed". This was happening repeatedly many times.
i felt like frustrating and i was unable to send any messages from my cell phone.i even got feared that if i would recharge my account balence wheather Airtel would provide proper service or not?
i contacted customer care executive of Airtel and told about this problem but the executive was not bothered
and he simply disconnected my phone.


i even got more frustrated when my friend gave a call to my cell phone Airtel started telling that
"my phone is switched off please try again later"
while my phone was switched on.
this is a worst experience that a customer can have from a network.

recently i got a message from Airtel on date::[protected] time::7:27pm
it stated that "your benefit validity of RC 26 message offer ends tommorow"

is Airtel trying to fool customers?

i recharged my account balence with RC11 message offer on[protected]
and it was valid till "[protected]"

i use my cell more for sending messages and i really had worst experiences from Airtel network.
i am helpless please try to solve my problem...

My mobile no is [protected] icant call to costamer care. complaint started since 35 days many times complainted to costamer excutive but complaint still have
sorry for grammer mistake and spelling mistakes

Dear Sir,
This is regarding bad services of my airtel dth with customer ID [protected].
I have been sending mails to [protected]@airtel.in from last one month but nothing is done regarding my complain.

Dear Sir,

I recharged my mobile phone no. [protected] with Rs. 28 on dated
20/08/2011 to make call rates lower .40 paisa, but today i got the
message that my validity of this Rs. 28 recharge is expiring in next 3
days.

I have both the messages of Airtel, in which one says that my validity
for Rs. 28 recharge is 19/09/2011 & other message is saying that
validity is expiring in next three days.


Kindly reply what is this happening & I am paying Airtel service tax
for such kinds of valuable service .

Thanks

Shrinath Maheshwari
Mobile no. [protected]

Hello ([protected]@yahoo.com)
my name is Miss Rita Tamaya, after viewing your profile in this site, then i feel like dropping this massage to you, please i will like to know more about you and if you can send an email to my email address i will give you my picture because i have something important which i will like to share in common with you. Here is my email address ([protected]@yahoo.com)
Rita.

Hello Mr Mittal,

Kindly open up your eyes and ears and see where your organization is going.
It has been such a beautiful journey Airtel had in India, but it now seems like you are loosing it all.

Unnecessary balance deductions, ill mannered customer executives, bloody illiterate low waged workers at the call centers are the qualities of Airtel nowadays.

Mr Mittal I suggest you buy a ordinary airtel SIM from market and try to get a issue resolved from your customer care, you will drink cynide by the end of the call.

Do not think that if Airtel is an established brand it cannot fall......

I mukesh Gupta From Faridabad .maine airtel ka 2 connection purchase kiya .or us ki verification mai 6 working days laga diye .jis se mai ne dealer owner ( mr. mangla ) ko bataya.or us ke bawajud koi bhi action nahi liya gaya.fir se maine dusre no. ke liye baat ki mujhe 24 hours ka time diya gaya.but wo aaj bhi 72 hours ho gaye h.29/9/12.3.06pm
mere aap se request h .ki ye log airtel ka naam kharab kar rahe h.meri aap se request h .aap es againt ( dealer ke) action le.mere paas airtel ke 10 connection h.
mera no [protected] h

AirTel — incoming barred

Customer Care passing on the buck...!!!

The customer care instead of catering to the problem, is just passing on the charges to others. at times they ask to hold till the time they check our information and then cut the call abruptly.
if these people do not know to deal with the customers, don't spend too much money on them. Please improve your services. the incoming calls to my number [protected] has been barred and that too without any reason. i have lifetime validity and balance too. even outgoing call can be made.

I want to change my Resident Address.
My new Address is that,

Shri Prem Chand Verma
House NO. 109-110/S-2-D Scheme No.
78 Vijay Nagar Indore Behind Asha Deep Hospital

Please send Airtel Bill on this new address.

Thanks & Regards

Mis. Lekha Verma

our pending brodband conecation place narayan industries Naroda GIDC Ahmedabad Gujarat India and we are paying cheque and 25 day

My new add.is Pushpa dubey 27, krishna colony vidisha.MP

I am Sendhil D from Bangalore & using a Airtel connection of [protected] & my complaint is that i approached your customer service center people for change of address but did not get proper response either from the customer care or from customer service center I request you to update my address as mentioned below

C/o Manivannan D
No 226 7th cross 30th main
HSR Layout 1st Sector
Near HSR Police Station
Bangalore 560034

I am using prepaid airtel ...can i change the address

I need to change my Airtel Billing Address through Online from mysore to bangalore,is it possible?

Mob:[protected]

I have an Airtel postpaid connection. I need to update my current residential address in airtel "my information". This cannot be done online. When i checked with the Airtel, they said i need to go to airtel outlet and provide some address proof which is in my name. Address proof can be any of the below :
1) Renal agreement in my name
2) Land line bill in my name
3) Ration card in my name
4) Gas connection bill in my name
5) Bank statement (Only SBI)

I don't have any of the above in my name. Everything is in my husband's name and i told i can provide the marriage certificate along with any of the address proof. But Airtel is not ok with the same. I have only citi bank account statement which is not acceptable according to their rules. I have been asking them to give me an option which i have and did not get proper response from them.

Since mine is the postpaid corporate connection, i asked them if the HR letter with the company letter head do? But they don't accept that too. I have no option left to update my current residential address.

I wanted to correct my address in order to be up to date and to provide the correct information. In future if any statement will go to my residential address, it would go to my old address which is of no use to me.

I'm sure other people also might have faced similar issues with address change. How can a public service be so unfriendly? How can it be out of options? When we don't have any of the mentioned proofs, Airtel should be able to provide atleast some alternative !!

I wish i get an option soon....

Hi,
Go through the link and show the airtel ppl the same.
http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/broadband+a...⇄
It says "Bank Statement / Credit Card Statement (issued in the last three months)", need not be SBI's.


Thanks,
Guru

Hi,

I am KesavaRao Dasari,using post paid Airtel mobile connection(995****995) for the last 5 and half years;
I have applied for the address change at Chrmopet ARC in chennai on 17th November 2012;
I have submitted the proof of my ration card as address proof;the person at the counter verified the original and taken the xerox copy and application and told the address will be changed in 5 working days; But till now,after several follow-ups,nothing happened;they used to tell me there is a power cut in the office in the morning and ask me to call in the evening;

after that i wrote 5 mails to [protected]@in.airtel.com for the the same and they asked me send the scanned copy of the proof through the mail but even after sending the address proof in mail 2 times,nobody has updated the address change;
kindly take necessary action on the service provider;

The address of the ARC where i contacted is
ARC name: Reach Tele communications
No 511, Near Vetri Cinema Hall, GST Road, Chrompet, Chennai - 600044


Thanks,
Kesav

Present Address:
Mr Vicharapu Koteswara Rao
CMC India Private Limited
Door No.4-3-596/A
5th Floor, Posnett Bhavan
Tilak Road
Hyderabad - 500 001
AP


Change of Address to:

Mr Vicharapu Koteswara Rao
CMC Limited
CMC Centre
Old Mumbai Highway
Gachibowli
Opposite DLF
Hyderabad
PIN - 500 032
Andhra Pradesh / Telangana State
India

Hi

I think you people will eat the same food as the normal people.

You people made a mistake while updating my address actual address is #48/18 but you people has been udated as #48181 so i have requested to change that address. even i have visited to relationship office in vijaynagar bangalore and i told them to change the billing address last 4 month back.

every month when the bill generates i will call to customer care what you people will say na sir your address as been updated as of now we are unable to generated the bill with this address next month bill have the new address. i dont know which month..

please note i want the bill with new address .my number [protected]

Regards
Arun Kumar