Airtel Complaints & Reviews

I had been raising a complaint since 25th Oct 2011 with their Customer Care regarding no video issue. There was a customer visit on 27th Oct 2011 and the local engg demanded Rs 300/- to change the adapter for the STB. I refused to pay as there was warranty on the product till Oct 31/2011. Despite several calls and remainders, AIRTEL is still yet to resolve the issue. Though every one promises to get the problem resolved, none of them wants to take and ownership to get the same resolved. Therefore I have issued a legal notice to M/s Bharti Digital Media Services, demanding an explaination for their lethargic and irresponsible behaviour and also compensation cost for the mental agony caused becuase of their inaction on my complaint amounting Rs 25k/-. Also, I am planning to move away from AIRTEL even on my mobile subcription and I shall inform everyone to never buy any of their products as its a organization run by ineffective people who do not care a damn about their customer.

Regards
Lakshmi Narasimhan

To
The CEO
Bharathi Airtel.

Sir,

I wish to bring your kind notice that the service your giving in AP is very poor specially with the charges.I am your customer from last 5 yrs with two numbers .The present number on which i am facing the the complaint is terrible no one is there to give the answer.

Prob:

1) Regarding the Number portability: As per the charges and poor services i just want to shift to other net work and i opted for the PORT option provided as per the TRAI guide lines.. I got a call from ur side by mentioning that your reducing the call cost to me as im ur privilege customer and the deal was local Airtel to airtel 10 ps/min and other mobile 30 ps/min with daily debit of 1 rs and this is for LIFE TIME...but after six months you discontinued the contract with out my approval and you started charging me for 1.2 ps/sec so again i shifted to PORT option the result is same again you people came up with same old deal again. So i believed you people but the result is again i cheated i got 30 ps/min cal to any mobile in AP with daily debit of Rs 2 this time almst double the rate but i havnt got the Airtel to Airtel 10 ps/min offer. So i need a proper explanation why u cheated me Twice?

2)Regarding the Customer care Service:

The Cm care service is so pathetic they doesnt know how to handle the customers the floor supervisors are unable to help me after plenty of complaints. Today i again made a complaint with complaint number CWRCH[protected] i hope u can check my number with this complaint.
The complaint about the debit of charges you people give big big adds but poor poor services i opted for night calling pack which says at that time the call cost is 1 rs/20 min that is 5p/min local airtel to airtel call cost.But u charged me abour 10ps/min i register by sending the msg on 19/oct/11 as *333*21# So i need the proper explanation why did you charge me double?

3) I am already escalating the case in TRAI after this mail hope i ll get a proper response from their.

the email ids to which i want to send the mail are [protected]@trai.gov.in,nodalofficer.[protected]@airtel.in,appellate.[protected]...⇄
[protected]@trai.gov.in

I put CC to on your mail id mentioned in this forum [protected]@airtel.in sure if you can contact me on my gmail id [protected]@gmail.com i will send you my number but i hope you can find the number from my complaint number..

here are the other Complaint numbers
CMOBI[protected].
RPOCN[protected]
RPOCN[protected]
CBNRA[protected]

So i request you to kindly look in to the matter and do the needful for me.

Awaiting for your quick reply.

Kulkarni Aniketh.

Dear Sir,

I Did online recharge for banglore airtel munber([protected]) on 24.10.2011 from your official website, but amount is deducted from my visa card with transaction number [protected], i waited for the refund for cancelled transaction,
but i didnt get any refund pls attend to it and credit my amount back to me.

Thanking you

Respected Sir,
I have got a broadband activated from Airtel. The number is[protected]. I had requested email billing activation.However that does not seem to have been done.
My email id is [protected]@gmail.com.
However it is very difficult to get it confirmed on customer care where one keeps on holding the phone for 15 - 20 mins & is still not able to get across the message.
Please look into the matter & get my billings sent on the above given mail id.
Regards,
Manav

[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 01/11/2011 12:06:39 PM
Subject: CONNECTION DISCONNECTED

Dear Sir/Madam,

My Mobile no is [protected] , in portabilty i have changed my connection from
Videocon to Airtel , in starting my connection started as regularly but after
some time they stopped my connection due to they said that your documents have
not been submitted , so again i submitted my Documants to the Retailer , now
since Two Days my Mobile connection is Disconneted due to Any varification , my
mobile is registered with same Name & Address , so please help me or i should
go forward with this issue , as mobile is very important instrument in any ones
life

Thanks & Regards
Raju .K . Motwani
[protected]

Dear Sir,
I am Jiten Kumar Garnayak, received one missed call while I was talking with another collegue. The missed call was received from the no :[protected] around 10.30AM. When I have called the phone was not connected & responded that your phone does not have ISD facility. Then I came to know that it is an ISD no. So I have searched in the internet & found that as per the code it is belongs to Pakisthan.

I donot understand how such blank calls are comming & need solution for the same. Please help us & any support required please contact me in my mobile no :[protected]

Regards...

Jiten Garnayak

I Registered a Airtel money on my Sim card ([protected])on 29 sep 2011 in airtel show room ascendas taramani chennai.Immediately i got services related to airtel like airtel prepaid recharge,Airtel DTH recharge ,Airtel postpaid bill pay activated.Other services which they claim in airtel money website like movie tickets booking ,using in restaurants never worked.I called up airtel money customer care (12121) trillion times and everyone says your query will be resolved in 7 or 3 working days.But its been three 7working days and 8 three working days from my date of registration till date.People in customer care come with different reasons at different points of time and none really knows what happening.

Dear Sir,

I would like to show you the details about Airtel miscommunication. I logged a request in Airetl Customercare and the request ID is 6356062 for my land line number[protected] and Account No. 16602300.
The customercare executive Mr. Vikrant took the request to changed the voice plan from 699 to 349.
After that I got a mail from [protected]@airtel.in is mentioned below:
"
Subject:
Re: AIRTEL LAND-LINE PLAN WILL BE CHANGE FROM
RS.699 TO RS.349 FROM 11 NOVEMBER[protected]
ACCOUNT NO.[protected] [|BAL|
Qrc[protected]|]
Date:
28 Oct 2011 17:23:29 +0530
From:
[protected]@airtel.in
To:
subhdip.[protected]@netedgetelesolutions.com

Dear Customer,

Ref: Email dated[protected], concern regarding plan migration for airtel
landline [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 6356062. Our team is working on the new plan is effective
from the next billing cycle dated[protected].

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.

Please do write in for any further assistance.


warm regards,

Amruthagiri
customer care executive
bharti airtel limited




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After that Airtel people told me that they could not change the plan. Because they have not plan of Rs. 349.
How can it possible that they had not the plan of Rs. 349.
Thanks and regards,
Subhdip Rakshit
Sr. System Administrator
NetEdge Telesolution Pvt Ltd.
1006, BPTP Park Centra,
10th Floor, NH-8, Sector-30,
Gurgoan -122001
Tel. [protected]
Mobile No: [protected]
subhdip.[protected]@netedgetelesolutions.com

Hi
I had enjoyed Airetl DTH (customer Id: [protected]) at Gurgaon for many months and got excellent service. I moved back to bangalore and the registered the request to re-install when I reached Bangalore (2nd week of october).
The first request was closed without re-installation and also recorded as Active!!
I had it re-opened and was promised that it will be re-installed by 18th October. The local airtel installation person called me up and said he would come and install. This did not happen. Upon insisting he said that the local cable operator is a goonda and is beating him up so he cannnot come due to fear for his life. Like many people at Mantri Tranquil Apparments, (off kanakpura road, Gubbalala Village, Bangalore 61) i offered to pick him up and drop at his place. He agreed but backed out in the last miniute. This happened twice. I had requested that a person from some other zone be sent. He refused to do that either.

I had once again called up the customer care center to lodge my complaint. They registerred the same and promised to get back to me. This did not happen. Once again I had reached the customer care and asked for the status. They connected me with the higher up in call center.

The manager said that they had talked to Airtel Local person and due to the cable operator goonda-giri they cannot do anything about the matter. I was reccomened that I seek disconnection of service. This by airtel DTH customer care itsel[censored]

First: This amounts to denial of service. I have purchased the connection and have every right to enjoy it!!

Second: How can a large organization like airtel (which has seen much bigger socio political problems while rolling out telecom towers) be cowed down by a petty criminal ??? is this not part and parcel of the cost of doing business !!!

Third: I am getting SMS from airtel that the connection is dis-connected since I did not renew the membership!! how would I when the system itself was not installed !!

The complex has about 1200 residents and 3 more are coming up which will have another 2000 families moving it. I am surpised that local airtel DTH executives are putting the business sense ahead of this petty issues and instead willing to loose customers esp in these economic times!!!

Someone higher up needs to seriously look into this matter and address the same.

Regards
Prakash
[protected]

Airtel Mobile

Respected Sir,

i am yogesh choudhari mo- [protected]

using airtel mobile from last 4 year from date 5/09/2007

also using GPRS from last 3 year. but on date 20/10/2011 while using GPRS Airtel deduct my main account balance about 330. one time deduction on date 20/10/2011 at 01.10 AM. i have a Active GPRS plan. and lot of data balance in my account.

I have to give complaint but c. care not understanding my problem. airtel call me yesterday on 30 and 31/10/2011 they told me to give total refund. but till today not coming any solution..

Airtel cheating me. and i am very much suffering.

yogesh choudhari

[protected]

[protected]

I am a pre paid customer of air tel since 4 yrs. My air tel pre-paid tel no. is [protected]. On 31 Oct 11 at about 17.50 hrs I received a phone call and i picked the call. The call was from air tel helo tunes and all of a sudden I got msg from AK 54888 that thank you for choosing hello tunes you have been charged for Rs.30 for 30 days. like this another sms for Rs 15 for 90 days. Total Rs 45/- has been deducted from my talk value.After receiving the sms I also came to know if you want to stop you can do it by dialing[protected]. Within second I dial to the aforesaid no and stop the service. But what is this. Without giving a moment and without selecting any dial tune how air tel is deducting Rs 45/- from my talk value. Sir , I am a faithful customer of air tel since 4 years. Donot cut my talk value without my fault. Pls refund my talk value immediately. I am sure you will help me. I am also sure I will be a part of Air tel world in my future days.

Within days after taking the connection I got a call saying that SIM was not registered in my name and phone will be disconnected from next day. I bunked my office and rushed to the office and submitted my proof along with my friends
After 2 days I get another call saying that my mobile will be disconnected because of the SIM being registered in my friends name. Again I had to call nodal officer and get into call for around 30 mins and finally resolved the issue (only temporarily)
On friday (28th Oct) again my outgoing facility is barred. Reason a supposedly Televerification call came to my mobile (I did not receive anything as such) and I could not answer it and hence the phone connection will be terminated. I came to know of it at 7 PM on a Friday. I cannot call Nodal Officer or Appellate Officer as they are unavailable from then. Customer Care people are too arrogant and stubborn. I cannot opt for MNP also right now as my 3 months with Airtel is not yet done.
I sent lots of mails to both appellate officer and nodal officer but in vain.
Immediately after raising concern over consumer forum I get a reply from nowhere saying that they deeply regret the inconvenience caused rather than a solution to the problem.
I deeply regret to say that Airtel's appellate officer also could not solve the issue rather they keep on telling about a HYPOTHETICAL TELEVERIFICATION call all time. But from the beginning I am telling the same that I did not get any call and you people least care of what I say is what I feel. From morning I only called to Airtel people and nobody even bothered to call me. Lately I came to know that my number is recycled. How can that happen?
I asked about the refund of talktime..that also failed and when I asked about it the representative hung up the call. From the very beginning I did have terrible experience with Airtel Karnataka. The only reason why I hung up with Airtel until now was my number was not eligible for MNP yet. Now the hopes are completely lost as my number is supposed to completely barred. Very very pathetic customer care I guess. Never again I will go to Airtel!!

Hello, I currently have a "friendz" pre-paid plan on my Airtel SIM. I purchased this nearly one n a half years ago. Uptill now, as per the plan, I was having 200 free SMS and 1-p aitel calling local and 50p STD calling activated. But for the past one week I think Im being charged one rupee per SMS and one rupee per call.
I would like to know whats happening here!
My number is [protected], please contact me at shrutiagrawal.[protected]@gmail.com ASAP!

The Airtel Number [protected] has been disconnected without any reason or information the customer. Customer Service is pathetic and unable to reach any live person on the phone the IVR automatically disconnects the call.

Dear Sir,

1. This is to inform you that I am a Army person serving far away from my native. My wife have a BNSL Mob No (0.......40286). Last one month fake / ugly / unwanted SMS received from unknown person. I find it out this No is Airtel in Chennai circle. As satellite map shows that near the area of T.Kalatur, Thuraiyor, Veeramachanpatti & Kottampatti. His No [protected], Rank Engineer. I frequently called him, but did not answer the any incoming call.

2. In view of the above, you are requested to give the exact details of the person or otherwise guide me How to complaint in Police/criminal section?. It is one more request you that, till finalize the case did not disclose matter anywhere. In this regard any information please contact my e-mail only (s.[protected]@gmail.com).

3. Your co-operation is highly appreciated.

with warm regards,

S Boominathan.

Dear Sir,
I have taken an Airtel Broadband connection with IPTV and my Account Number with Airtel is[protected].

I find that I can not view any sports channels which are normally free channels. When I try it says - UNORDERED CHANNEL.

Please rectify this lacuna.
Thanking you,
Afraz Patel

`I am not satisfied with the service provider Airtel mobile I am fed up with the automatic depletion of money from my account & after complaints I get the acknowledgement of complaint no Qrc[protected] ,complaint no:complaint No. COVWC[protected] but no action taken I would like to state I am discarding services provided by Airtel mobile and changing Service provider, & I am forwarding this case to Consumer Forum.
L.I.G - 267,
Padmanabhpur,
Durg - 491001.
Chhattisgarh.
Cell: +91-[protected]
Email:[protected]@yahoo.com/[protected]@gmail.com


_____________________________________________
From: M.V.G.Krishna [mailto:[protected]@yahoo.com]
Sent: Monday, October 31, 2011 1:51 PM
To: 'nodalofficer.[protected]@airtel.in'
Cc: '[protected]@in.airtel.com'
Subject: FW: Refund case [protected] Qrc[protected] ,complaint no:complaint No. COVWC[protected]


Sir,
These details of automatic depletion happened after getting mail for refunding mail was received these are dated The Last 5 Charges are :
1. MP3FULSONG-Rs.99.00, 20/10/11, 05:08 PM
2. HungamaClub-Rs.5.00, 20/10/11, 03:55 AM
3. GPRS Rental-Rs.10.00, 19/10/11, 08:30 PM
4. HungamaClub-Rs.5.00, 19/10/11, 02:45 AM
5. HungamaClub-Rs.5.00, 18/10/11, 09:58 PM
Dial *121# to Start or Stop services
20/10/2011
These are details dated 24/10/2011 The Last 5 Charges are : The Last 5 Charges are :
1. MP3FULSONG-Rs.99.00, 28/10/11, 08:38 AM
2. HungamaClub-Rs.5.00, 28/10/11, 03:39 AM
3. GPRS Rental-Rs.10.00, 27/10/11, 09:11 PM
4. HungamaClub-Rs.5.00, 27/10/11, 03:55 AM
5. GPRS Rental-Rs.10.00, 26/10/11, 09:06 PM
Dial *121# to Start or Stop services.
Apart from this I had sent the automatic depletion dated 18/10/2011 & 21/10/2011 automatic depletion on the said date I am attaching mail I received from your office dated 27/10/2011 accepting that was automatic depletion under the complaint [|BAL|Qrc[protected] total of Rs.238.00.
Hope to get a response from your end in favor.

L.I.G - 267,
Padmanabhpur,
Durg - 491001.
Chhattisgarh.
Cell: +91-[protected]
Email:[protected]@yahoo.com/[protected]@gmail.com

From: M.V.G.Krishna [mailto:[protected]@yahoo.com]
Sent: Friday, October 28, 2011 11:52 AM
To: 'nodalofficer.[protected]@airtel.in'
Cc: '[protected]@in.airtel.com'
Subject: Refund case [protected]

Sir,

This is with reference to your mail dated 27 –oct-2011 contents of which are” Rs.238/- on your account towards the Value Added Services (VAS), as per your discrepancy towards the activation of services we are raising a request to address your concern.
For your reference, the unique service request number is [protected]. Our team will contact you by 28/10/11 with an update on your concern”.

Today I received an SMS giving details as follows
The Last 5 Charges are :
1. MP3FULSONG-Rs.99.00, 28/10/11, 08:38 AM
2. HungamaClub-Rs.5.00, 28/10/11, 03:39 AM
I have not any refund & 2day again deduction plz call back
3. GPRS Rental-Rs.10.00, 27/10/11, 09:11 PM
4. HungamaClub-Rs.5.00, 27/10/11, 03:55 AM
5. GPRS Rental-Rs.10.00, 26/10/11, 09:06 PM
Dial *121# to Start or Stop services.
I am surprised & astonished that error is caused twice or thrice but this is not error but knowingly the Customer care, Technical assistance etc are making it happen regularly this may be transferring the amount into their accounts & they are using this amount to their or any of their own numbers for their personal use, I want that you to talk to me and expedite & also refund which amounts to Rs.500 to my account immediately today itself I want to know the amount refunded to me with all details. I am subscribed to unlimited plan @ Rs.10/per day excluding this deductions, what VAS deductions which happened since my last recharge under what headings depletion has been done every details of it mentioned I have all the details to cross check so I expect a fair transaction from you please call back & verify that all the automatic depletions have been refunded to my account or else I will be bound to change service provider & forward this to consumer forum, since I am very old customer subscriber of Airtel considering the long association with Airtel & the service provider I hope you will consider that no such actions to be taken. Awaiting for you to revert back telephonic or through mail.
M.V.Krishna

L.I.G - 267,
Padmanabhpur,
Durg - 491001.
Chhattisgarh.
Cell: +91-[protected]
Email:[protected]@yahoo.com/[protected]@gmail.com

My Mobile Number is [protected] airtel provider prepaid service 4 years i am using this Service 3 days back[protected] i find my cell outgoing barred i call to Airtel customer care he saying sir plz submit your ID Proof & photo then we activate your number i saying ok sir i will give to my dealer, next day i submit the ID Proof & photo[protected] after 2 days[protected] is not activate afternoon i tell my cell number problem to Airtel customer care he saying this number is recycled we can't activate your number, i tell how can u recycle my number without any information he saying sir hold the line i will connect to my manager plz ask her i tell ok the manager said i send 1 sms, your not replaying we recycle the number i telling i am not received any message from your side she telling no sir we are help less that's all

I think they are taking own Decision

My Opinion is before recycling call to responsible person

plz don't ignore & plz help me justice

i lose my number, business, customer, Friends, currency, my time, ID Proof

thanks

Dear Sir / Madam,


We are holding an Airtel Prepaid mobile connection with no. [protected] for over last one year.

Its been quite frustrating to deal with Airtel so far as in event of any assistance required or complaint to be registered we only have two contact nos. i.e. 121 or 198 which have no option to get the correct help as desired.

While dialling on both the nos. its impossible to reach to the correct person and even after trying more than 20-30 time, if fortunately we are able to reach some one, the customer care officer do not pay any attention to the complaint instead disconnects the line by giving some excuse or the other. Most of time customer care officer uses local language despite our repeated request to use English or Hindi as we do not understand the local language.

We have been regularly charging the prepaid connection and noticing that without using the phone even for day the balance keeps on reducing due to some pretext or the other, we recently discovered that due to some unwanted service called 'Hungama' the balance have been reducing on daily basis which was not even subscribed by us at any time.

We have made this request in past (when we were lucky to get connection to Airtel's helpline) many a times to remove our no. from any such subscription but till date the same have not been done and balance is being reduced forcefully without our consent for any such service.

Its almost impossible to reach any customer care officer in Airtel and frustrating to get the issues resolved of last many days despite hundreds of attempts.

We have recently subscribed to the 3G data plan worth Rs. 199 (given 500 MB of free data download), however are surprised to note that every time we connect to the 3G and use even a site like google or gmail our balance reduces whereas this was suppose to be free of cost till 500 MB data usages.

We get no update from airtel on data usages and are failing to understand how can 500 MB data be used only on first connection of 3G if it is so happened.

It seems to be complete cheating on Airtel's part to deduct user's balance without any reference to them and enable unwanted services on phone and deduct money.

After getting no response from any of the Airtel's contact nos. we are raising this as last and final complaint before filing a case in consumer court for intentional cheating and malpractices also violating the applicable TRAI guidelines.

Please do consider this seriously and respond within reasonable time.

For any query, please call us on our alternate no. [protected].

Regards
[protected][protected][protected][protected][protected][protected]
Ish Mohan Garg

Airtel digital tv
I had purchased a digital tv and got it installed after making the necessary payment. But even after 3 days the services has not been activated despite repeated reminders and phone calls. On calling one of the executives i was told that the services has been given and he is not even bothered to see if there is any technical problem. I am discontinuing the services,
i have been a regular customer of tata sky for the past 4 years but never faced a problem.

A k sinha