Airtel Complaints & Reviews

I have been the using the Airtel service from quite some time and fortunately I never felt that there is any kind of problem in the service being provided by Airtel in any part of India. After staying in different parts of India for last 8 years I recently came back to my home state J & K and on 25th of December I purchased a mobile connection from one of your connect centre located at Karan Nagar Srinagar 190010 when I submitted all my documents and issued a cheque for the amount the concerned person reported that Cheques are not accepted and unfortunately I paid cash and they charged Rs. 30 extra for the said amount. After 1 day my connection got activated and I started using the services of Airtel within 2 to 3 days I started facing the issue of call drop and not able to connect to the BSNL numbers and Aircel numbers and I contacted customer care for this issue and they captured my call and on my request they gave me the reference number and I started facing the same issue quit frequently and every time I was facing any kind of problem I was contacting the customer care meanwhile I got a confirmation call regarding my terrif plans and the agent explained everything properly to me and in that call itself she told me that you where supposed to receive a wrist watch with this connection have you received the same I told her NO I have not received she told me to get in touch with customer care and when I contacted them every time they gave me wrong information wrong contact numbers of the sales people and wrong contact number of the main office Jammu and I called customer care frequently instead of resolving my problem within 8 days of the purchase of the connection my access to customer care have been barred. After some days I purchased one more connection with handset from airtel (FWP) when it was delivered to me it was not activated in first 3 days when I contacted for the activation they reported that this device need to be replaced with a new one and an extra cost of Rs. 400 was charged to me that only when I myself visited the concerned showroom and the new device got activated after 2 days. Once I started using the device I came to know +about a unique problem which was signal getting lost for a span of 2 minutes as I was having the knowledge of these devices I contacted customer care for the replacement of the device instead accepting my suggestions they told me to visit one of there showroom after visiting that showroom the agent there verified that this is a faulty device instead of replacing the device he suggested me to visit one of the service centre and get this fixed personally to save the time once I went there the concerned person there told me that this will take some time to get the motherboard of that device replaced as that was my office phone I thought better not to fix the set at that point of time and later on the device was fixed only after I continuously approached customer care, Nodal officer and Appellate Authority and in the process my access to customer care has been barred for FWP as well. Further more I have been cheated by airtel when I purchased my connection the terrif plan which I have signed is not being applied. Also when I saw an advertisement in 3 of the daily newspapers of srinagar regarding the service of GPRS I approached the customer care and the concerned agent reported to me that the service is not available as of now once we will start the service we will get in touch with you and I told him that I have seen an advertisement regarding the same he was not able to convince me.
It is not out of place to mention here that I have been disgraced every time when ever I contacted any of the airtel customer care, Nodal officer and Appellate Authority they are not behaving properly with me even one of the supervisor on floor threatened me. I would like to ask you if I am asking for the best of the services for my money is that a crime.
I am still using 3 connections from airtel only because Airtel believes in best of the services for its customers. Hopefully I will listen from you as I do not have access to any of the authority in Airtel i will not be able to get this issue resolved otherwise I will have to look for an alternative.


Thanks
Tufail Ahmed Gilkar
Mobile no:[protected]
Mobile no:[protected]
Mobile no:[protected]

Dear Concerned,

My Mobile no [protected] please chk and confirm I had never requested for ring tunes suddenly I recd a massage for ring tunes & third class song choli ke peeche has been activated and charged 30+15 for the same.

1. Please confirm how it was activated this ring tune on my mobile
2. I just want that request no & who had requested for my mobile
3. Give me the reason of activation of ring tunes without my consent
4. Who is responsible for harassment?????????????????
5. Next way is will go for legal way.

I don’t want poor services at all, please disconnect my mobile with ASAP and confirm.

A/A
Dear
i am an airtel subscriber from last 5 years firstly as an postpaid as well as prepaid subscriber {for this u can search my cell nos by my name there}
and i m having lot of airtel no's but from couple of months when i call to 121 there r few s.exectives 2 whom i am known e.g muneeb zaffer, sayim, etc when i m calling on 121 they r dropping my line 100's of times they r doing and they r nt resolving my any issue there for which i have changed again my no.. and all r saying that u r mad {yesterday shazia(any s.exective there) said this wods and especially muneeb zaffer, sayim, and sibat rizwi r holding my line upto 52, 54, 42, 24, 29 minutes
if now any issue arises there i am afraid to call on 121 cz of holding my line there and they told me that w have recieved a mail from bharti dont give any info. to this subs.
and behind this i have call to
A.M Mujtaba:[protected],
A.M.Shaheen:[protected],
khalid :[protected],
Z.S.M.Majid :[protected].
of my concern beat coz not having the no of nodal officer
my next step to reach consumers court
prince asif fayaz
[protected]
[protected]
[protected]

my name is B.H. RAJ GOPAL my contact number is [protected]
i am living in hyderabad and i have life time incoming offer from Airtel .
.
on date::29-11-09 time::6:56:24 am a message from airtel service came its number was 55381
it stated that "thank u for subscribing for daily jokes and 1rs will be deducted daily from ur account"
i was totally surprised with the sms that i got from airtel . i never subscribed for any type of joke messages from airtel.
situation started getting worse
Airtel network started repeatedly sending messages like "sim card registration failed" and Airtel signals from my cell phone started disappering.. whenever i went to message inbox and typed some message
Airtel network
sended messages like "operation failed". This was happening repeatedly many times.
i felt like frustrating and i was unable to send any messages from my cell phone.i even got feared that if i would recharge my account balence wheather Airtel would provide proper service or not?
i contacted customer care executive of Airtel and told about this problem but the executive was not bothered
and he simply disconnected my phone.


i even got more frustrated when my friend gave a call to my cell phone Airtel started telling that
"my phone is switched off please try again later"
while my phone was switched on.
this is a worst experience that a customer can have from a network.

recently i got a message from Airtel on date::[protected] time::7:27pm
it stated that "your benefit validity of RC 26 message offer ends tommorow"

is Airtel trying to fool customers?

i recharged my account balence with RC11 message offer on[protected]
and it was valid till "[protected]"

i use my cell more for sending messages and i really had worst experiences from Airtel network.
i am helpless please try to solve my problem...

my name is B.H. RAJ GOPAL my contact number is [protected]
i am living in hyderabad and i have life time incoming offer from Airtel .
.
on date::29-11-09 time::6:56:24 am a message from airtel service came its number was 55381
it stated that "thank u for subscribing for daily jokes and 1rs will be deducted daily from ur account"
i was totally surprised with the sms that i got from airtel . i never subscribed for any type of joke messages from airtel.
situation started getting worse
Airtel network started repeatedly sending messages like "sim card registration failed" and Airtel signals from my cell phone started disappering.. whenever i went to message inbox and typed some message
Airtel network
sended messages like "operation failed". This was happening repeatedly many times.
i felt like frustrating and i was unable to send any messages from my cell phone.i even got feared that if i would recharge my account balence wheather Airtel would provide proper service or not?
i contacted customer care executive of Airtel and told about this problem but the executive was not bothered
and he simply disconnected my phone.


i even got more frustrated when my friend gave a call to my cell phone Airtel started telling that
"my phone is switched off please try again later"
while my phone was switched on.
this is a worst experience that a customer can have from a network.

recently i got a message from Airtel on date::[protected] time::7:27pm
it stated that "your benefit validity of RC 26 message offer ends tommorow"

is Airtel trying to fool customers?

i recharged my account balence with RC11 message offer on[protected]
and it was valid till "[protected]"

i use my cell more for sending messages and i really had worst experiences from Airtel network.
i am helpless please try to solve my problem...

My mobile no is [protected] icant call to costamer care. complaint started since 35 days many times complainted to costamer excutive but complaint still have
sorry for grammer mistake and spelling mistakes

Dear Sir,
This is regarding bad services of my airtel dth with customer ID [protected].
I have been sending mails to [protected]@airtel.in from last one month but nothing is done regarding my complain.

Dear Sir,

I recharged my mobile phone no. [protected] with Rs. 28 on dated
20/08/2011 to make call rates lower .40 paisa, but today i got the
message that my validity of this Rs. 28 recharge is expiring in next 3
days.

I have both the messages of Airtel, in which one says that my validity
for Rs. 28 recharge is 19/09/2011 & other message is saying that
validity is expiring in next three days.


Kindly reply what is this happening & I am paying Airtel service tax
for such kinds of valuable service .

Thanks

Shrinath Maheshwari
Mobile no. [protected]

Hello ([protected]@yahoo.com)
my name is Miss Rita Tamaya, after viewing your profile in this site, then i feel like dropping this massage to you, please i will like to know more about you and if you can send an email to my email address i will give you my picture because i have something important which i will like to share in common with you. Here is my email address ([protected]@yahoo.com)
Rita.

Hello Mr Mittal,

Kindly open up your eyes and ears and see where your organization is going.
It has been such a beautiful journey Airtel had in India, but it now seems like you are loosing it all.

Unnecessary balance deductions, ill mannered customer executives, bloody illiterate low waged workers at the call centers are the qualities of Airtel nowadays.

Mr Mittal I suggest you buy a ordinary airtel SIM from market and try to get a issue resolved from your customer care, you will drink cynide by the end of the call.

Do not think that if Airtel is an established brand it cannot fall......

I mukesh Gupta From Faridabad .maine airtel ka 2 connection purchase kiya .or us ki verification mai 6 working days laga diye .jis se mai ne dealer owner ( mr. mangla ) ko bataya.or us ke bawajud koi bhi action nahi liya gaya.fir se maine dusre no. ke liye baat ki mujhe 24 hours ka time diya gaya.but wo aaj bhi 72 hours ho gaye h.29/9/12.3.06pm
mere aap se request h .ki ye log airtel ka naam kharab kar rahe h.meri aap se request h .aap es againt ( dealer ke) action le.mere paas airtel ke 10 connection h.
mera no [protected] h

AirTel — incoming barred

Customer Care passing on the buck...!!!

The customer care instead of catering to the problem, is just passing on the charges to others. at times they ask to hold till the time they check our information and then cut the call abruptly.
if these people do not know to deal with the customers, don't spend too much money on them. Please improve your services. the incoming calls to my number [protected] has been barred and that too without any reason. i have lifetime validity and balance too. even outgoing call can be made.

I want to change my Resident Address.
My new Address is that,

Shri Prem Chand Verma
House NO. 109-110/S-2-D Scheme No.
78 Vijay Nagar Indore Behind Asha Deep Hospital

Please send Airtel Bill on this new address.

Thanks & Regards

Mis. Lekha Verma

our pending brodband conecation place narayan industries Naroda GIDC Ahmedabad Gujarat India and we are paying cheque and 25 day

My new add.is Pushpa dubey 27, krishna colony vidisha.MP

I am Sendhil D from Bangalore & using a Airtel connection of [protected] & my complaint is that i approached your customer service center people for change of address but did not get proper response either from the customer care or from customer service center I request you to update my address as mentioned below

C/o Manivannan D
No 226 7th cross 30th main
HSR Layout 1st Sector
Near HSR Police Station
Bangalore 560034

I am using prepaid airtel ...can i change the address

I need to change my Airtel Billing Address through Online from mysore to bangalore,is it possible?

Mob:[protected]

I have an Airtel postpaid connection. I need to update my current residential address in airtel "my information". This cannot be done online. When i checked with the Airtel, they said i need to go to airtel outlet and provide some address proof which is in my name. Address proof can be any of the below :
1) Renal agreement in my name
2) Land line bill in my name
3) Ration card in my name
4) Gas connection bill in my name
5) Bank statement (Only SBI)

I don't have any of the above in my name. Everything is in my husband's name and i told i can provide the marriage certificate along with any of the address proof. But Airtel is not ok with the same. I have only citi bank account statement which is not acceptable according to their rules. I have been asking them to give me an option which i have and did not get proper response from them.

Since mine is the postpaid corporate connection, i asked them if the HR letter with the company letter head do? But they don't accept that too. I have no option left to update my current residential address.

I wanted to correct my address in order to be up to date and to provide the correct information. In future if any statement will go to my residential address, it would go to my old address which is of no use to me.

I'm sure other people also might have faced similar issues with address change. How can a public service be so unfriendly? How can it be out of options? When we don't have any of the mentioned proofs, Airtel should be able to provide atleast some alternative !!

I wish i get an option soon....

Hi,
Go through the link and show the airtel ppl the same.
http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/broadband+a...⇄
It says "Bank Statement / Credit Card Statement (issued in the last three months)", need not be SBI's.


Thanks,
Guru

Hi,

I am KesavaRao Dasari,using post paid Airtel mobile connection(995****995) for the last 5 and half years;
I have applied for the address change at Chrmopet ARC in chennai on 17th November 2012;
I have submitted the proof of my ration card as address proof;the person at the counter verified the original and taken the xerox copy and application and told the address will be changed in 5 working days; But till now,after several follow-ups,nothing happened;they used to tell me there is a power cut in the office in the morning and ask me to call in the evening;

after that i wrote 5 mails to [protected]@in.airtel.com for the the same and they asked me send the scanned copy of the proof through the mail but even after sending the address proof in mail 2 times,nobody has updated the address change;
kindly take necessary action on the service provider;

The address of the ARC where i contacted is
ARC name: Reach Tele communications
No 511, Near Vetri Cinema Hall, GST Road, Chrompet, Chennai - 600044


Thanks,
Kesav

Present Address:
Mr Vicharapu Koteswara Rao
CMC India Private Limited
Door No.4-3-596/A
5th Floor, Posnett Bhavan
Tilak Road
Hyderabad - 500 001
AP


Change of Address to:

Mr Vicharapu Koteswara Rao
CMC Limited
CMC Centre
Old Mumbai Highway
Gachibowli
Opposite DLF
Hyderabad
PIN - 500 032
Andhra Pradesh / Telangana State
India

Hi

I think you people will eat the same food as the normal people.

You people made a mistake while updating my address actual address is #48/18 but you people has been udated as #48181 so i have requested to change that address. even i have visited to relationship office in vijaynagar bangalore and i told them to change the billing address last 4 month back.

every month when the bill generates i will call to customer care what you people will say na sir your address as been updated as of now we are unable to generated the bill with this address next month bill have the new address. i dont know which month..

please note i want the bill with new address .my number [protected]

Regards
Arun Kumar

UNABLE TO SEE 3G DATA BALANCE BY *123*11hash or *121*11hash.

LOGGED A COMPLAINT on 24th March and requested for balance and fix.

NO ACTION TILL NOW; UNABLE TO REACH 3G tech support on 198 for past 1 week.

Mobile No: [protected]

Please help me in getting out of the horrible situation. My 3G is giving speed of 10-20 KBPS since last 2 days. Not a single positive reply from Airtel. Its very horrible & frustrating situation. I want to stop the services with immediate reply & change provider by number portability However not allowing me. They want me to wait till next bill cycle which is worst thing. I dont want any service from Airtel. Same place same provider... my friends getting maximum speed but not me still nobody able to resolve the problem.

Since the last 1 week the 3G service on my number is not working properly. I don't get the speed i have been getting for the past 1 year or so. The sites are taking longer to load, videos aren't buffering at all and even photos on sites like faceboOK and twitter take ages to load. I know that sites like youtube and faceboOK are 3rd party but i have never faced a problem like this before. Videos used to buffer easily and photos would load within a second or two.

I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.

According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.

I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.

Since the last 1 week the 3G service on my number is not working properly. I don't get the speed i have been getting for the past 1 year or so. The sites are taking longer to load, videos aren't buffering at all and even photos on sites like faceboOK and twitter take ages to load. I know that sites like youtube and faceboOK are 3rd party but i have never faced a problem like this before. Videos used to buffer easily and photos would load within a second or two.

I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.

According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.

I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.

When iam using the 3G iam getting 2Gspeed only

u write to the concerned airtel authorities i[censored] r not getting proper response u can try writing to the following addresses
1.. THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Tel:[protected], 2323 3466, 2322 0534, 2321 3223
Fax:[protected]
E-mail: [protected]@trai.gov.in
Visit their website: http://www.trai.gov.in/contactus.asp

2. Department of Administrative Reforms And Public Grievances
Sardar Patel Bhawan
Sansad Marg
New Delhi - 110 001
Visit their website: http://www.pgportal.gov.in/Address.aspx

3. [protected]@consumergrievance.com, http://www.consumergrievance.com/icrpc.org.mobile.htm

4. http://www.nationalconsumerhelpline.in/ComplaintFile.aspx

u write to the concerned airtel authorities i[censored] r not getting proper response u can try writing to the following addresses
1.. THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Tel:[protected], 2323 3466, 2322 0534, 2321 3223
Fax:[protected]
E-mail: [protected]@trai.gov.in
Visit their website: http://www.trai.gov.in/contactus.asp

2. Department of Administrative Reforms And Public Grievances
Sardar Patel Bhawan
Sansad Marg
New Delhi - 110 001
Visit their website: http://www.pgportal.gov.in/Address.aspx

3. [protected]@consumergrievance.com, http://www.consumergrievance.com/icrpc.org.mobile.htm

4. http://www.nationalconsumerhelpline.in/ComplaintFile.aspx

Dear Sir/Madam,

Till date there is no proper response from Airtel.

Regards
Prashant Narwankar

Yes today I also got a miss call from the same no. [protected], so please be aware of miss call from this no...

Ritesh

This generally happens when proper verification of your documents could not take place. For example if you gave an address proof and at that address where you were not successfully contacted then the no. is blocked.
You should try to go where you bought the Sim card and inquire about the issue. You may have to submit your documents again. Once your identity and address proof is done then only your no. can be started.