Airtel Complaints & Reviews

I have a Airtel postpaid number ([protected] - Karnataka circle).

My services were barred due to non submission of the bill. The bill was not
paid because I was in a remote location and I had promised (via email) to pay
the bill on my return (that would have been on month end nov 2011).

Even after that Airtel people were calling my relatives for my whereabouts.

On 25th Nov 2011 Mr. Praveen Kumar (from cell number [protected], from Airtel
Legal department) called on my alternate number and threatened me that if the
bill is not paid by the end of the day, he will call my relatives and will use
abusive language. And that he knows how to get the bill paid etc."

Is that the kind of recovery process a reputed company like Airtel should be
having? Even when I had promised to pay the bill in writing, how can Airtel
personnel threaten a consumer?

I want to take serious action against this, so please let me know how to
proceed further or kindly suggest if I should approach consumer court.

Mr Praveen Kumar (cell number [protected], from Airtel Collections department) confirmed that he is from the following office :

DIVYASHREE LOBBY
55 Bannergatta Road Opp Jayadera Hosipital Bangalore 560029 Landmark Next to Convergys 560029Bangalore


Thank You
Mohit Lakhani

Hi. Iam Dr.hari vighnesh using airtel 3G data card from 20th sept.
Initially was in 675 plan with 3 Gb of free data usage and my bill amout for that month(20th sept – 19th oct) came 1908 which was acceptable from my usages.So didn’t bother much.
Later, went online found 1250 plan which was not told when purchasing this data card. So called customer care ,with so much difficulty changed my plan to 1250 and they took almost a week time to change the service functionally. Was happy after then as it was told with a free usage of 12.5 gb per month.
And finally at the end ,the month bill from(20th oct-19th nov)came 6142.45.I really wonder how does it possible.
Went online spend almost 4 hours. No where mentioned the usages.iam very much sure it wouldn’t have crossed the free limit.

I usually get messages from airtel periodically to make me aware of the usage. As on 18th nov got a message saying usage as on 17-Nov is 10.39 GB which is 83 % of your total available free usage.that was the last message After then no messages regarding tht.
My question is how it can come to 6142.45.how does it possible. Credit limit is 5000 after onwards its free unlimted and so how it can be charged to 6142.
I called customer care spoke twice to the officials sangeetha then transferred to senior official karthika. They couldn’t actually explain me the issue,then so gave airtel nodal officer number [protected] tried contacting for 2 days,couldn’t reach. Very disappointed with airtel service. so unwantedly mailed airtel nodal officer,there got a reply.. feel free to contact [protected].
Where the hell to contact airtel.god knows!!
So then again called customer care. Surya prakash the official spoke..very careless talk. He then made me to wait in the line for another 10 mins for giving a answer that someone will call me in 4 hours of time.
Another official Mr.Naveen called and the same thing happened. he again asked some more time for another official to contact.almost a day..
No airtel official called.really bad with airtel.They cant even explain me how.This is how they charges the bill.
Very bad.And iam not going to pay a single rupees with out valuable reason.
My money.cant put it on water like that

Hi,
I had asked Airtel customer care to cancel my broadband line in the month of August as there was some technical issues and I couldn't use the connection that whole month. They said they will cancel it in 2 days but then another person from customer care calls me up and asks me to continue the connection and also said they will wave off that months bill. The caller was so persistent that I finally agreed but asked them to transfer the connection to my new location. The person said he will verify if the connection could be made to the new location but then he called again to inform that it is not feasible. I again asked him to cancel the line and they said they will do it in 2 days. Again another person from customer care calls up and asks me to continue the line for 3 months with the bill waved off. Finally after 3 months I am asked to pay an amount of Rs.3000. Today I got a call saying they are calling from the legal department and I need not pay 3000 but 2000 is enough. They kept on speaking as I said I didn't use the line and finally like a person who bargains in shop they reduced the amount from 2000 to 1500 and then to 1300. The person kept on saying that I will be given a no due certificate and I wont be getting any calls again. Finally I got irritated and said that I might even cancel my mobile number which is also Airtel. The person then replies that they themselves will disconnect my outgoing and incoming if I didn't pay the amount by noon. I said thanks and disconnected the call. Again I get a call from another number saying this is legal department. I replied saying I already got a call and disconnected the call. The person again calls up and starts scolding me saying absurd things. I disconnected the call again and blocked that number for now. These were the two number from which I got the call [protected] and [protected]. I don't know how Airtel people could go so low as to scold customers into paying unused bills. My airtel landline number is[protected] for which I am not able to call customer care and make a complaint since it says incorrect number.

Hello Sir,

This is to register a complaint regarding my Airtel number [protected],This number is blocked by Airtel from contacting customer Care with out any reason.I have raised several complaints to Nodal officer(Vineeth) and also appellate officer(Saritha).but they have not responded.
Today i have registered another complaint to other Appellate officer Mr.Rahul(Complaint Number=CUIVR [protected])
Kindly do the needful to unblock my number.
Thanks,
Prem Dhanapal
F-5,Lakeside Apartments,
Near collectorate,Kollam,
kerala.

Mob : +91 [protected]
E-Mail : [protected]@yahoo.in

Please Beware of AIRTEL DTH Advertisement which they flash on Airtel SETPOP BOX

I am Airtel DTH user since long. My Customer ID: [protected] I got cheated by the company as they promise to renew the subscription by paying 6 month advance rent and I will get one month free But Once I have paid said amount Company started screaming that I should call there toll free number and inform them before paying Airtel is purely Dubious company run by the real time Jokers.

If any one ask them to give answer on mail they never turn up just vanish.

Instead of standing by there own commitment they know how to fool customer saying it is customer mistake.

Once you pay your money they are list bother about you.

If there is any award to be form " How to cheat individual customer with sweet Tongue" I am 100% confident AIRTEL DTH will the winner.
Because they can only talk sweet over phone and don't bother to give any thing in writing.

Even in my case I have written several mails with mail evidence of the offer given to me but in vain.

I make appeal to people at large BEWARE of False commitment and there Advertisements.

Sir,
I am A.mohammed Affrin my airtel land_line number is[protected] am using the Airtel Broadband for the past one year in the plan of
Rs 770(699+tax) in this plan till last month[protected] i was able to download at the speed of 512kbps for unlimited (am sure i have downloaded more than 6GB in one month)the speed doesn't change even when i download it more than 50GB , but now its downloading only at the speed of 256kbps and when i asked for explanation they are saying that there is no such a plan like that and they are saying when you download more than 6GB your Speed will be changed to 256kbps from 512kbps and am sure about this(last month i downloaded more than 6GB at the speed of 512kbps) sir it was not happened in the past......... please reply me and kindly do needful sir.................

Dear Sir

I am Neha Jotwani here, I am having two airtel postpaid connection one is of Mumbai circle and one is of Delhi NCR circle, actually early I am in Mumbai but recently I am shifted to Gurgaon due to my transfer to Gurgaon, so I want to close my Mumbai connection and I am trying this from past one month, I called customer care many times they just take my request but not closing my connection, your different customer care executives daily call me and ask me same question that why you want to close your connection, sir I am fed up from this, sir I am on roaming they daily call me and talk to me for 15 to 20mins, they are just increasing my bill not helping me, so its my humble request to you that please close my airtel connection as soon as possible. I am attaching my connection detail herewith.

Airtel connection number that I want to close is [protected]. Its Mumbai circle number.
Alternate number for further contact is [protected].

Sir Please pay your kind attention on this issue its become very complicated for me.


Thanks & Regards
Neha Jotwani
Engineer Billing

Unitech Limited
Unitech House, L Block,
South City-I, Gurgaon - 122001,
Haryana, India.

T: +[protected]
D: +[protected]
M: +91 [protected]
F: +[protected]
neha.[protected]@unitechgroup.com
www.unitechgroup.com

Re : Airtel Telemedia Services
Landline No. 40416666
Account No. 12406826
Company - Seair X Press Logistics Pvt. Ltd.
[protected][protected][protected][protected]
Dear Sir/Madam,

With reference to the above telephone landline we had sent mails to Airtel since 12th July, 2011 for change in plan or if not disconnection of the present conncection. But we did not get any response. We have continously mailed them since
then and also called the customer care office but unfortunately we have not received any response. We had clearly informed Airtel that we are in the process of down sizing and will not require the present service whose charges were
on high side and we had minimum usage.

Infact to save overheads we have shifted from the earlier premises to the below mentioned premise. We had clearly indicated to Airtel that if they will not give us a solution they better stop the service as it would be better for us to continue with other service providers. But till date we have not got any response. Whenever we have been sending mails we are just getting response that someone will contact us and solve the problem.

Even though we have asked them to disconnect the landline they have kept the service working which we feel that Airtel is doing on purpose.

We request if someone could please look into the matter as Airtel is a big company and they will try to force things on us.
If required we will forward you the mails sent. We are now no longer interested in continuing with Airtel and want to solve the matter once and for all but provided somebody contacts us.

Best Regards

Prashant Narwankar
Director
Seair X Press Logistics Pvt. Ltd.
32, 3rd Floor,
Shivaji Chatrapati Market Building,
Beside Manish Market,
Mumbai 400001.
Maharashtra, India.
Tel [protected] / 36
Mobile[protected]

I have applied for Wi Fi Broad Band connection vide CEF No. 2852024 on 18/09/2011. An amount of Rs.500/- given by me as application/ instalation charges.
After a week when I checked the status of my application through 44444121, they refused me to provide the connection due to some technical issue, I said "If you can not provide me the connection, that is ok but at least return my money as soon as possible. The told me that money will be refunded upto 10-Oct-2011 through DD. Till date I have not received the said amount inspite of my repeated reminders through 44444121. Each time they give me a request no. and possible date for the refund.

request no. 6928060 dated 08NOV11
request no. 7534448 dated 19NOV11

Kindly look into this and do the needful.

My name is Rajiv Aggarwal (Mob. [protected])

Hi
sir/madam

Airtel is such a big telecommuncation brand in india & has a maximum number of subscriber all over india,but thet are not taking an action over the one rupee extra on the charge of coupon.Customer is already paying so much of the tax on the coupon & beside that one rupee extra is being taken from the customer without any reason.This is going on openly in most part of the city --hyderabad.I have informed this many times to the nodal officer but no action is being taken from their side to stop this.please take an action against them

Dear Sir,

Please unsubscribe Dating tips on my Airtel Mobile Number [protected] of Kharagpur and also all SMS from the sender 55155 which automatically renew by deducting Rs.1/d towards renewal without any consent.Please do it with immediate effect as it is affecting my mental peace . Please inform related customer care for the action and inform me accordingly.

Shampa Mondal Ghosh,
[protected]@yahoo.co.in

sir..
today at 7:17 pm on 23/11/2011 i have received a miss call from unknown no. +[protected]...
i am affraid that this could be the work of any hacker or terrorist group...
so please check the details of this no.
and i am reporting it to you..
thanking you..

prashant

Respected Sir/Madam:

I, Ranjit Chandrasekharan, was using Airtel Broadband Connection (Landline No:[protected] for quite some time now. A few months back, I requested for cancellation and after a lot of effort I got the customer care executive to take down my request and process the cancellation request. Whereupon I cleared all the dues and was awaiting for the executive to come and collect the equipment from home. However, nobody came and I till now haven't got a confirmation letter from Airtel. Instead, I got an sms in my register mobile no: [protected] stating that I need to pay Rs. 178.00 towards bill for last month. I would like to lodge a formal complaint towards lack of confirmation for Airtel regarding my cancellation and I am afraid I will have to suffer the same fate as one of my friends who got a shocking legal notice threat after six or seven months of requesting for cancellation. I don't want to end up in the same pit as him and for the same reason, I would request you to guide me in getting my confirmation.

Thanks,
Ranjit

Respected Sir,

I, Ranjit Chandrasekharan, was using Airtel Broadband connection for a long time. Recently a few months, I send in a request to get it disconnected and it was promptly acknowledged whereupon I paid the outstanding amount too. After a month, I get a message in my mobile no: [protected] stating I have to pay Rs. 178. Till now, I have not got any confirmation regarding cancellation and even after repeated requests for the executive to come and collect the equipment, it has fallen upon deaf ears. I would like to make a formal complaint regarding the same and would like to request Airtel Broadband authorities to do the needful by confirming my cancellation. I have had a friend who had to settle the dues because he made the mistake of not getting the confirmation for his cancellation even though he had requested the cancellation almost five to six months back.

My Airtel Landline no: for the above-mentioned broadband connection is[protected].

Here are my contact details:

Mobile No: [protected]
email-ID: [protected]@gmail.com

Thanks,
Ranjit

Hi All,

I have purchased new Airtel Postpaid connection [protected] on 27th Oct, Till date connection is not activated. Every time when i am making confirmation from shop owner, I am getting the only response that, verification executive will come first then only this number will activate. Till date no one has came.

After 15 days i came to know that my verification is negative, but no one has came to my house for verification. I am confident about that because i am staying with my parents and they never go outside. And this is my owned house. I have submitted electricity bil;l & driving license as my proof.

Please check details of connection mentioned below:

Airtel No. [protected]
SIM No:[protected] H-2.
Alt. Mob. No: [protected]
E-Mail ID: [protected]@techemail.com
Address: UG1, 9/205, Sector 3, Rajendra Nagar, Ghaziabad, Utter Pradesh

Please activate my number on priority basis.

Regards,

Pramod Kumar
Mob: [protected]
E-mail ID: [protected]@techemail.com

Date: 22.11.2011
From:-
Goldina Ghosh
Ph D Scholar (computer Science), M.Tech (IT) (BESU).
Birla Inst. Of Technology, Deoghar, Jasidih. Jharkhand.


To
M/S Airtel:


Dear Sir,
Re: Airtel cell phone number:[protected] in the name of Goldina Ghosh.

I took one airtel connection and got the Sim having the number[protected] nearly a month back from your Deoghar (Jasidih) outlet. I submitted all the requisite documents and there was no problem with the service. After 3 weeks Airtel withdrew its service without intimating us anything and the sim blocked without showing any reason.
It becomes very much difficult for me to make communication within the campus (for our research / project work) of this institution- Birla Institute of Technology, Deoghar, Jasidih.
I shall be highly obliged if you kindly see the matter and lift the blockage from the sim so that connection is resumed early.
In this connection I am to tell you the following facts that I have a Calcutta based airtel connection since 2005 – the number is[protected].
As I have to remain at Birla Inst. Of Technology, Deoghar, Jasidih. Jharkhand for the next 2 years for my PhD work and local communication is very much needed for the purpose so I took the local Airtel connection having the number:[protected] to minimize the expense of Roaming on my Calcutta Airtel number[protected]. As I am already your previous customer there should not be any problem of getting my identity.

My West Bengal Address My Temporary Address at Birla Institute of Technology
Permanent Address181 / 33 G.T Road. BIT Campus, Deoghar, Jasidih. Jharkhand
Gantir Bagan Baidyabati, Hooghly. 712222 Cell:[protected]
Cell:[protected].

Hope you will realize the matter and help for resumption of service of the number[protected]
At an early date
Thanking you,
Yours faithfully]


Goldina Ghosh

Copy to
1) [protected]@trai.gov.in

2)
West Bengal [protected] dthnodal.[protected]@airtel.in Bharti Telemedia Ltd., Touch Point-1,(P45, Jogendra Garden, Kolkata-700078.

Dear Sir/Maa'm,

This is to inform you that the calls were debarred to/from my AIRTEL prepaid no. suddenly without prior intimation. On calling up 121, I found out that they required documents to be submitted for verification. However let me inform you that last year an airtel employee had come to my residence and had collected the photo copies of the documents for verification. So it is a management error on the part of AIRTEL because it seems those documents were either not submitted or were misplaced by them.

Also this happened at a time when I needed my cell the most. I was in the middle of a family crisis, as my dad was admitted to the ICCU. I could not manage to get my documents as I was away from home. So thanks to AIRTEL I was disconnected for 2 whole weeks during this phase.

To top it all, the airtel employee I spoke with to ask if anything could be done to help me through this crisis, he banged the phone down saying "do whatever you want to, we can do nothing to help you."

I am Using AIRTEL for 6 months..I have put booster for SMS and still they charged me..!! I complained regarding this.they said they will Reimburse but they did not do anything. !! other than making my message free..! I did not mind about 30 rupees....!! because of work load

and next I use top up(rate cutter) 10 paise to airtel to airtel and 50 paise to airtel to other services

and they cost me 60 paise instead of 50 paise...they are doing this without any intimation ...to customers as well us to the shops(recharge shops)

I am not fighting for my 10 paise...they are stealing like this to everyone and People for busy to be bothered about this .,,,.

this is total daylight robbery...
Please do something regarding this....
I hope I get some answers soon..!!!

Dear Sir,
As even though all the needed information is submitted to the office. again again they were asking for some other details for the continuation of the number. then of sudden deactivated my mobile sim numbered [protected]
So, Please let my number be activated as soon as possible bcoz i have given this number for my bank transaction and Pancard as wel
Thanking you
Regards
lalithashakthivel

I would like to lodge a complaint against the company Airtel for Harassment and repeated bill generation after being asked to sever the connection ( Land line : [protected] / Broadband) . The Situation as is:

I had asked the airtel customer care people to get my connection shifted to my new address around July 15th. After 2 weeks of not getting any response from them , i called back and was told that the connection cannot be shifted as the new area did not have distribution lines. I asked the customer care representative at that time to please cut the connection and refund the RS 1500/- Deposit taken in the beginning. After that i kept getting calls for bills being pending. I have called the customer care repeatedly and asked them to please cut the connection. Today is the 22nd of november and they still have not done the needful. Instead they are generating bill after bill when their equipment is lying dismantled at my house.

I have contacted and complained the concerned guys infinite times. Each time I get to hear that it will be done today but unfortunately its not done as yet. I do not understand why my connection has not been cut as yet. I am sure that my paltry Rs 1500/- a month cannot be so important that they are trying these tactics. It is not as if they will bankrupt if they cancel my connection

I would really like this to be resolved as quickly as possible. In case this does not work. Please suggest the next of action.

Regards
Ritu Sharma