Airtel Complaints & Reviews

Dear Sir/Maa'm,

This is to inform you that the calls were debarred to/from my AIRTEL prepaid no. suddenly without prior intimation. On calling up 121, I found out that they required documents to be submitted for verification. However let me inform you that last year an airtel employee had come to my residence and had collected the photo copies of the documents for verification. So it is a management error on the part of AIRTEL because it seems those documents were either not submitted or were misplaced by them.

Also this happened at a time when I needed my cell the most. I was in the middle of a family crisis, as my dad was admitted to the ICCU. I could not manage to get my documents as I was away from home. So thanks to AIRTEL I was disconnected for 2 whole weeks during this phase.

To top it all, the airtel employee I spoke with to ask if anything could be done to help me through this crisis, he banged the phone down saying "do whatever you want to, we can do nothing to help you."

I am Using AIRTEL for 6 months..I have put booster for SMS and still they charged me..!! I complained regarding this.they said they will Reimburse but they did not do anything. !! other than making my message free..! I did not mind about 30 rupees....!! because of work load

and next I use top up(rate cutter) 10 paise to airtel to airtel and 50 paise to airtel to other services

and they cost me 60 paise instead of 50 paise...they are doing this without any intimation ...to customers as well us to the shops(recharge shops)

I am not fighting for my 10 paise...they are stealing like this to everyone and People for busy to be bothered about this .,,,.

this is total daylight robbery...
Please do something regarding this....
I hope I get some answers soon..!!!

Dear Sir,
As even though all the needed information is submitted to the office. again again they were asking for some other details for the continuation of the number. then of sudden deactivated my mobile sim numbered [protected]
So, Please let my number be activated as soon as possible bcoz i have given this number for my bank transaction and Pancard as wel
Thanking you
Regards
lalithashakthivel

I would like to lodge a complaint against the company Airtel for Harassment and repeated bill generation after being asked to sever the connection ( Land line : [protected] / Broadband) . The Situation as is:

I had asked the airtel customer care people to get my connection shifted to my new address around July 15th. After 2 weeks of not getting any response from them , i called back and was told that the connection cannot be shifted as the new area did not have distribution lines. I asked the customer care representative at that time to please cut the connection and refund the RS 1500/- Deposit taken in the beginning. After that i kept getting calls for bills being pending. I have called the customer care repeatedly and asked them to please cut the connection. Today is the 22nd of november and they still have not done the needful. Instead they are generating bill after bill when their equipment is lying dismantled at my house.

I have contacted and complained the concerned guys infinite times. Each time I get to hear that it will be done today but unfortunately its not done as yet. I do not understand why my connection has not been cut as yet. I am sure that my paltry Rs 1500/- a month cannot be so important that they are trying these tactics. It is not as if they will bankrupt if they cancel my connection

I would really like this to be resolved as quickly as possible. In case this does not work. Please suggest the next of action.

Regards
Ritu Sharma

SIR I HAVE RECEIVED A MESSAGE ON MY MOB NO . [protected] (PRE-PAID) FROM AIRTEL AD-54321 ON 21 NOV 11 AT 18:43 STATING THAT U HAVE CHARGED RS.30 FOR USING GET 4 MOVIE FOR 30 DAYS WITH OUT MY KNOWLEDGE AND REQUEST FOR THE SAME.

WHILE CHECKING MY OFFER SERVICE IN AIRTEL I FOUND IF RCHGE WITH RS.91 U WILL GET RS.91 TALK TIME AFTER 48 HOURS AND 91 LOCAL AIRTEL MINUTES IMMDETIALY. AFTER RCHGE I GOT ONLY RS.91 TALKTIME FOR NIGTH AIRTEL MINUTE ONLY WHICH IS AGAINST THE OFFER IN WHICH I HAD LOST MY MONEY. ON ENQUIRY FROM CUSTOMER CARE NO STATISFACTORY REPLY HAS BEEN GIVEN BY THEM

ON CALLING 111 THERE HAS BEEN A OFFER ON RCHGE 34 U WILL BE GETTING 150 LOCAL AIRTEL MINUTES IN WHICH I RECEIVE ONLY 130 LOCAL AIRTEL MINUTES ONLY.


AN EARLY ACTION IS EXPECTED AGAINST THESE TYPE OF WRONG MESSAGES AND DEDUCTION OF MONEY WITHOUT INDIVIDUAL KNOWLEDGE

Dear Sir,

I would like correct an error by me in my previous complaint........My number was incorrectly entered the correct number is entered at.....

1. My name is Nishant Pawar from Rowriah Jorhat Assam.

2. I have purchased a 3G Airtel prepaid Sim my number is [protected].

3. I have made an initial recharge of rs.450 which will give me a data limit initially of 1.2 GB and I was told by the vendor that after 48 hours an additional 3.8 GB data will be added making it a total of 5 gb of data usage for my first recharge.

4. I have also made an initial recharge of Rs. 111 for the purpose of 111 min of talk time.

5. I am facing the undermentioned problems with Airtel service.


(a) I have not been given an additional 3.8 GB of data for the initial recharge of Rs 450. It has been One week now.

(b) I initially used the sim in my 3G Micromax dongle and was able to browse the internet with 3g speeds. However, on the second day when I entered the sim in my Nokia X2-01 Mobile phone which is a 2G handset. Automatically approximately 50 Rupees got deducted from my voice account and 2G GPRS plan was activated automatically without my consent.

(c) Subsequently on entering the sim card in My 3G Micromax dongle, I am unable to browse with 3G speeds. I get a miserable 12 Kbps download speed even though the system shows HSPA/UMTS 3G signal available.

(d) I have called up on your help line 121, 198, 12134, 12118. No one is ready to help me and they keep telling me to contact the other number. The customer care executives are extremely rude. They have no knowledge about the system involved and cut the call even as the customer is speaking to them with a snide remark 'Airtel mein call karne ke liye dhanyawad'.

(e) I did manage to get a request reference number C3GDC[protected] for low internet speed two days back but the problem was not solved.

(f) Because lack of any advise from your customer care. I reached a conclusion that possibly my number has got a 2G GPRS plan enabled hence there is a reduction of speed. Hence, I opted of cancellation of my 2G GPRS on 12118 IVR and got a request reference number CMOUD[protected].

6. Sir I have been made to run from pillar to post for getting 3G speeds on my 3G prepaid connection. However there has still been no assistance from your end. Because of this delay I have also lost a substantial amount of money as I use the internet for Trading purposes.

7. It is requested that

(a) My 3G connection speed be restored at the earliest so that i can use it in my 3G dongle.

(b) The additional data of 3.8 GB data due to me be alloted at the earliest.

(c) The amount of approximately 50 Rupees which was wrongfully deducted by you for activation 2G GPRS on my number without my consent be refunded as soon as possible.

8. I have already been harassed by your customer care executives.
(Note: There is no Signal problem or dongle problem as my neighbour's 3G Airtel sim card is working fine in my dongle and giving 3G speeds).

9. Awaiting a favourable response.

Regards,

Nishant Pawar

Customer ID online registration - very urgent
My customer ID is [protected]
I want to immediately recharge/top up my account online and add on few packages and to know my account balance as well.
For that purpose I tried to register on
https://ebpp.airtelworld.com/care/RetailUserRegistration/
but each time this message come.
‘We are unable to process your request. Please try again later. Regret the inconvenience.’
What is the reason that why this message comes again and again when I try to online register as New user?
Why your site does not allow new customer ID to register on your web site???
Please allow me to register online
https://ebpp.airtelworld.com/care/RetailUserRegistration/
with immediate effect so that I may recharge my account with new add online in my account section.
Finally my above Customer ID does not appear on my set top box? What is the reason? Please show ID on my box as well.
Thanks

I had requested for activating DND sevices on our airtel number [protected], by sending sms "START DND" to 1909 on 20th Apr 2010. And immediately I had got an sms from Airtel customer care (121) as follows "Your reference number for Registering on NDNC is S[protected]. All promotional communication to your Airtel mobile should stop within 45 days from now". This message is still there preserved in my inbox. It's now over one and half year now, whereas it should have been activated after one and half month itself.

It is now over one and half year now, but still I am continuously receiving unwanted commercial calls and sms, which is really very unpleasant when I am in an important meeting, roaming or may be at some personal work. Even at mid nights I have been receiving such calls and sms.

If have also complained the same so many times to Airtel customer care but of no use. I have written mails as well to NDNC authorities, but again of no use. Finally I had to be here and lets see, if anything works out or not.

I have checked this number on the NDNC website and still this number [protected] is not registered with them.

Need to why such lapses, in such a technically advanced country???

Dear Friends,

Being a Pre Paid Customer of Airtel from 11 years, i am facing the problems of disconnection and that to without information. 2 months back had received sms saying please submit the documents once again for verification purpose, they disconnected my outing and that time had submit the documents saying ok there might be some process. Now, again they have disconnected my outing without information and the 121 people say they had called me and nodal officer of airtel says as per TRAI it will take time of 3 working days. kindly tell me is there is a solution for this.
I am thinking being a customer of airtel from 11 years, i am facing this problem then how about a new customer.

Please stop this nonsense and update the systems with online services.

Suraj

There have been some disturbance in my landline([protected]). In the last 2 weeks I had placed 4 complaints on this but unfortunately no action had been taken and the complaints were being closed without any action. When I escalated the issue, a lineman named Dasarath turned up at my residence yesterday at 8PM and plainly told me that I can go ahead and raise as many complaints as I want and he will keep on closing it without any action. I called his supervisor and complained about Mr. Dasarath's behavior. The following day(20Nov11 - around 6.30PM) Mr. Dasarath had came down to my apartment, had told the security personnel that he has come to rectify a telephone issue in a different flat and had disconnected both my Airtel and BSNL connections. This is totally unacceptable behavior and should not be encouraged.

DEACTIVATE FULLTRACK SERVICE

Hi,

Earlier I was receiving daily SMS saying "You have been renewed for Full Track subscription service from Airtel.You've been charged Rs.3,

I have lost Rs.150/- already. I have never requested for any added service. Currently I do not receive an sms but still money is getting deducted from the balance. I have already registered my complaint with the customer care but did not get any positive response.

Please Deactivate it Immediately.

MY MOB NO. [protected]

Regards,
Tambe

Hello Sir/Ma’am,



My name is Richa Goel (Contact no.-[protected]), permanent resident of Delhi but currently staying in Ludhiana. This is in regard that I took a new airtel connection(Ph no.- [protected]) on my father’s name Mr. D.K. Goel. I bought the connection in the month of September 2011, and I handed over all the needed proofs of my Father which were required to get a connection.

Ever since I took the connection I was called a lot of times for verification and I gave the correct details (same :I gave while taking the connection). To my surprise after about a month, my connection was temporarily discontinued, without any prior notice from airtel; (specially after I got a recharge of Rs.350/- done). I was even unable to call the customer care. When I called them from a different number, I was told that they have deactivated my sim and for reactivation I need to give few more documents (for verification). But when I went to the office for the same I was told( by Mr. Surinder K on 15/11/2011)that my Sim is permanently deactivated and there is no way it can work now.

I totally understand the procedure of verification; and I know the importance but it is very wrong on your part to disconnect my number WITHOUT ANY PRIOR NOTICE!!!. Due to this I had to face a lot of problems as I was new to the city and I am not staying with my family. Being a loyal airtel customer from years, I am really disappointed by your action. We have a lot of airtel connections in our house, but never had such problems with any.

It is so annoying because it happened only after I got a recharge of a big amount done on my phone.

Though I have bought a new connection ([protected]) now, I request you to kindly transfer the balance left in my old no. [protected] to my current number asap.

Hoping for a quick response.



Thanks

Regards

Richa Goel

0-[protected]

I PURCHASED AN AIR TEL PREPAID SIM BEING SIM NO.[protected], MOBILE NO. [protected] AND SUBMITTED ALL THE REQUISITE DOCUMENS IN ASRAFI ENTERPRISES, TITILAGARH, ABOUT ONE MONTH BACK. BUT TO MY UTTER SURPRISE TO DAY I FOUND THAT THE SAME SIM IS DIFUNCT, I INQUIRED WITH ASRAFI ENTERPRISES, HE TALK WITH THE CUSTOMER CARE AND TOLD ME THAT THE SAME SIM IS REJECTED ANE HE COULD NOT HELP MORE.
IN THE MIN TIME AS I AM A BUSY ADVOCATE I HAVE GIVEN THE SAME NUMBER TO SO MANY PERSONS AND IF THE SAME MOBILE NO. WILL NOT BE ACTIVATED THAN I WILL SUFFER A LOT SOCIALY/MENTALY AND FINANCIALY, SO PLEASE DO THE NEEDFUL TO ACTIVATE THE SAME SIM.
YOUR'S
PANKAJ KUMAR PADHI (ADVOCATE)
AT./PO./PS.-TITILAGARH, DIST. BOLANGIR, ORISSA, PIN-767033

I registered a request on 29th April' 2011 for shifting my Airtel Fixed line connection phone number[protected] from Noida to Delhi the same connection with the account no of 16565420 was then transferred. I had to pay 1 months extra bill till the connection was activated. However sice then Airtel has assumed that I am now living in two separate places and is continuously demanding double bill payment. I have been making complaints regarding this since 26 May 2011 Complaint number 46839502 . Every time I was informed that the problem will be rectified. I have also written complaints to the Airtel email IDs but no action has been taken. I have received 5 threatening phone calls ( phone number[protected] from a mentally disturbed executive who has used objectionable language. Having left no recourse now but to make a police complaint I just want this forum to be a warning to anyone who wishes to transfer airtel landline connections.

DEAR SIR ,
WITH DUE RESPECT THAT THE BELOW MENTIONED THE ALL DISCUSSION & E-MAILING TO THE AIR TEL COMPANY THERE IS NO SOLUTION IS GIVEN BY THE COMPANY TILL DATE .

SO THAT'S WHY I AGREE TO CLOSE THE ACCOUNT AND PAID THE FULL PAYMENT UP TO 10TH SEPTEMBER,2011. BUT IN YOUR COLLECTION CENTER NAME :
GURUKIRPA (OWNED BY HARSH ANAND )

THERE IS A GIRL/LADY NAMED :
PRIYA SHARMA IS MISBEHAVING AND GIVE THREATENING TO ME THAT I AM FROM LEGAL DEPARTMENT (COURT) AND FIGHT WITH ME ON TELEPHONE ( THIS PART IS HIGHLY LOSSES TO THE COMPANY AND YOU DISMISSED HER WITH IMMEDIATE EFFECT OR I WANT A APOLOGIZE LETTTER AND GIVE ME THE FULL ADDRESS OF HER ).

BUT IN THE MEANTIME HER OFFICER NAMED : RAJESH TAKE THE CALL FROM HER AND TALK TO ME AND HE WILL WELL BEHAVED AND WELL MANNERED ( THIS PART IS HIGHLY APPRECIATE AND GIVE HIM A PAR-MOTION AND A STRONGEST PART OF THE COMPANY).

AND I ALSO BRINGS TO YOUR GOOD KNOWLEDGE THAT I KNOW THE LAWS OF THE COURT.

THANKS & REGARDS
ASHA JAIN
W/O VIKAS JAIN
[protected]

________________________________________________________________________________...⇄



from
aakshita computers [protected]@gmail.com
to
[protected]@in.airtel.com
cc
nodalofficer.[protected]@airtel.in
bcc
[protected]@airtelindia.com

date
Tue, Sep 6, 2011 at 12:57 PM
subject
immediately restored my broadband connection at my new address
mailedby
gmail.com
hide details Sep 6
Respected Madam / Sir,

I have a broadband connection and fixed land line no.[protected] in the name of Asha Jain at (E-168 Kamla Nagar, Delhi-7.)

I logged the service of address change on dated : 01.09.2011 under reference no.3310274 and change of plan under reference no.3310052.

But till date there is no service or support from your side on reference no.3310274 of change of address

I closed my connection on 01.09.2011. and I request you to not to charge any type of rental and calling and any installation charges
till the connection is not RESTORED at my new address (54 , 2nd floor, Gali no.2 , Prem Nagar , Near Shakti Nagar, Delhi-110007.)

Mobile No’s
ASHA JAIN : [protected]
VIKAS JAIN : [protected]
from
aakshita computers [protected]@gmail.com

to
[protected]@airtelindia.com,
[protected]@in.airtel.com,
nodalofficer.[protected]@airtel.in,
[protected]@bharti.in

date
Mon, Sep 12, 2011 at 12:24 PM
subject
Fwd: immedaitely restored my broadband connection at my new address
mailed-by
gmail.com
hide details Sep 12
SIR/MADAM, DATED : 12.01.2011
SUB : SHIFTING OF THE BROADBAND CONNECTION
WITH RESPECT THAT I LOGGED THE REQUEST OF CHANGE IN ADDRESS ON DATE 01.09.2011 UNDER THEREFERENCE NO. 3310274 OF FIXED LAND LINE & BROADBAND NO. [protected] AT E-168, KAMLA NAGAR, DELHI-110007 IN THE NAME OF ASHA JAIN, MOBILE NO.[protected] & [protected] TO MY NEW ADDRESS AT 54, 2ND FLOOR, GALI NO.2, PREM NAGAR, NEAR SHAKTI NAGAR, DELHI-110007.
I ALSO SEND THE EMAIL ON 06.09.2011 FOR THE SAME TO THE CUSTOMER SUPPORT AND ALSO TO NODAL OFFICER (NCR).
ON DATED 07.09.2011 YOUR LINE MAN COME HERE AND CONFIRM THE ADDRESS AND NAME AND I CONFIRM HIM EVERYTHING BUT HE WENT WITHOUT SAYING ANYTHING AND HE DID NOT COME AGAIN TILL DATE.
I ALSO AGAIN CONTACT YOUR CUSTOMER SUPPORT ONDATED 10.09.2011. BUT TILL DATE THEIR IS NO RESPONSE FROM YOUR SIDE AND DID NOT RESTORED MY CONNECTION AT MY NEW ADDRESS.
THIS IS LAST TIME TO GIVE YOU E-MAIL . IF YOUR COMPANY DID NOT RESTORED MY CONNECTION AT MY NEW ADDRESS THEN I REFER THIS CASE TO CONSUMER FORUM.
THEREFORE I REQUEST TO YOU THAT AS EARLIEST AS POSSIBLE RESTORED MY CONNECTION AT MY NEW ADDRESS AND DID NOT CHARGE ANY TYPE OF CHARGES.
THANKING YOU.
YOURS TRULY

ASHA JAIN [protected]

VIKAS JAIN [protected]

- Hide quoted text -
[protected] Forwarded message[protected]
From: aakshita computers <[protected]@gmail.com>
Date: Tue, Sep 6, 2011 at 12:57 PM
Subject: immedaitely restored my broadband connection at my new address
To: [protected]@in.airtel.com
Cc: nodalofficer.[protected]@airtel.in

Respected Madam / Sir,

I have a broadband connection and fixed land line no.[protected] in
the name of Asha Jain at (E-168 Kamla Nagar, Delhi-7.)

I logged the service of address change on dated : 01.09.2011 under
reference no.3310274 and change of plan under reference no.3310052.

But till date there is no service or support from your side on
reference no.3310274 of change of address

I closed my connection on 01.09.2011. and I request you to not to
charge any type of rental and calling and any installation charges
till the connection is not RESTORED at my new address (54 , 2nd floor
, Gali no.2 , Prem Nagar , Near Shakti Nagar, Delhi-110007.)

Mobile No’s
ASHA JAIN : [protected]
VIKAS JAIN : [protected]
THANKS & REGARDS
from
[protected]@airtel.in

to
[protected]@gmail.com

date
Wed, Oct 5, 2011 at 12:15 PM
subject
Re: IMMEDAITELY RESTORED MY BROADBAND CONNECTION AT MY NEW ADDRESS [|BAL|Qrc[protected]|]
mailed-by
airtel.in

Important mainly because of the words in the message.
hide details Oct 5
Dear Mr. jain,

Warm greetings from all o[censored]s at airtel.

This is in reference to your email dated 06 Sep 2011, regarding your airtel fixed line number[protected].

We regret the delay in responding to your email.

We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you.

We would request you to please write your fixed line issue to below mention email id.

Email Address: nodal.[protected]@airtel.in.

Contact No:[protected]From 9:30 AM to 6:30 PM Monday to Friday).

The details for Nodal Officers are also available on our website www.airtel.in, under the Contact Us` tab.

We hope that we have been able to assist you suitably.


Salim Hashmi
Nodal Office
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=ABED2851AAEB...⇄

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in

Sent: 06/09/2011 01:07:21 PM
Subject: immedaitely restored my broadband connection at my new address

Respected Madam / Sir,

I have a broadband connection and fixed land line no.[protected] in
the name of Asha Jain at (E-168 Kamla Nagar, Delhi-7.)

I logged the service of address change on dated : 01.09.2011 under
reference no.3310274 and change of plan under reference no.3310052.

But till date there is no service or support from your side on
reference no.3310274 of change of address

I closed my connection on 01.09.2011. and I request you to not to
charge any type of rental and calling and any installation charges
till the connection is not RESTORED at my new address (54 , 2nd floor
, Gali no.2 , Prem Nagar , Near Shakti Nagar, Delhi-110007.)

Mobile No¿s
ASHA JAIN : [protected]
VIKAS JAIN : [protected]

THANKS & REGARDS
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Sir/Madam ,

I am an AIRTEL broad band customer .
LOCATION : NCR.
My landline Number is :[protected]
Location : House Number 50 .
Sector 7 A
Faridabad.

I have been using your broadband connection for more
than 2 years now .

Recently I got an WIFI Modem freplace via Airtel . This
modem was supplied by Airtel to me on 23/9/2011 .
The Billing is done by UNIVERSAL TELECOM - Faridabad.

Type Of Modem : 4501 TC wifi by beetel

Now, this modem is not working at all . I went to Airtel office
In FBD , where they directed myself to go to Universal telecom
sector 16 Faridabad. There again they directed me to contact AIRTEL
because they are not responsible for this service .

Now, I had placed an order with Airtel , yourself have send someone
to install the modem .

We have been running here and there to get this thing fixed .
Your people in Faridabad office sector 12 oppositte SRS .

Met Mr. Dinesh
Mr. Vimlesh , they have not been helpful at all .

I will Not PAY any money after 19th NOV on [protected] , as
I am unable to use the Internet .

Moreover , If Airtel really cares why we have so much trouble
just to get little things DONE .

I am keeping my fingers crossed and hope , that some gentlemen
or a Kind lady sees this mail and help us out .

Thanks.

Ruchita Arora
House Nbr 50 ,
Sector 7A ,
faridabad - 121006.
Tel : [protected]
Land line :[protected]

Dear Sir,
I have a Airtel prepaid mobile - [protected]

On 14/11/2011 I received the following message on my mobile and went for recharge :

75=75! Recharge with RC 75, get Rs75 Full talk time. Get Rs 66 instantly and balance Rs.9 (in special account valid for 10 days) in 48 hours. For details, call 14167. – Message received on 14/11/11 @ 10:33 hours.

ERecharge made on 14/11/11 @ 18:54 Hrs. Talk time Rs.66.00 MRP Rs. 75. Trans ID[protected].

On complaint with the customer service through the mobile . The following message received from Air tel on my mobile - [protected].

Thank you for contacting airtel. Your request reference number is CBNRA[protected] From : AA-Air tel on 16/11/11 @ 12:12 hrs. After this nothing has happened. Please guide me.

with warm regards

Thangaraj G ([protected])

Dear sir,
i am r. lingeswaran from mugalivakkam one month before i cancelled my connection my application no.1213525. so i enquiry nearest branch porur mr. vijay simam [protected] sir give one number that his mr. meeran [protected] i called 10 days before he telling ur refund already send by courier so i ask tell the courier docket number he not given. Afterthat i called somany times he not pick the call still now he cut the call also.. so take the necessary action to the concerned person and kindly return the refund as soon as

I received my current invoice and while checking the call details online, And I am very surprised to see that there are six international SMSs are showing from my number to "[protected]" on dated[protected] at around 00:30. On the day I was in Travel.

I speak with Customer care executive and he refuse to support me as he saying the sms has been sent from my mobile number only, which actually was not.

It is very irritating that Airtel is also now on the wrong track for billing problems and unsupportive customer care.

Pratit Vijayvergia
Mobile - [protected]

My name is Virendra Singh. My Airtel number is [protected]. This is a CUG plan. I was using 3 GB GPRS plan for Rs. 198. My billing cycle is 5th to 4th every month. On 22nd October 2011, I made a call to customer care and expressed my desire to discontinue the plan. Even I asked to executive that, is it possible or when billing cycle will be over then it will get discontinue. He told me it's possible and advised me not to use GPRS from now otherwise you will be charged. I did the same. But when I received bill in November 2011. The GPRS rental was charged from 5th of October to 21st of October. As I told I discontinue this service on 22nd at 11 in night but executive discontinue my service from 21st of October so data which I used on 22nd till morning that was of Rs 2559 have been added in my bill. It was mistake of representative of Airtel who discontinue my service one day earlier as I had given request on 22nd. I made a call to customer care regarding this issue they were agree with my concern but expressed that they are not authorized to deduct this much amount and advised me to call Nodal Officer. I called Nodal officer and did not get any positive response even I have been advised to close the number. I was shocked to here this as I was one year old customer. I called to Appellate authority and they gave me discount of only Rs 800/- After discount I had to pay 2825 Rs. I thought a lot and paid full amount but I got hurt from this type of behavior of Airtel as they were telling that I am right but they can’t do anything. If I did want I could have not paid any amount and could close my number but I paid only to show that how much cheap they are. I have decided to port this number. I talked to my Advocate, he advised me I can sue Airtel. Well I have decided to port the number.

Guys I just want your thought that should I sue Airtel as I was big fan of it… now I m leaving it. It’s feeling too bad but I have to.