Airtel Complaints & Reviews

Finally the installation is done with a separate antenna. Thanks to Mr. Rao from Mumbai Nodal office who was interested to resolve the issue. I hope Airtel provides same level of support for any of my future requirements.

Regards
Rajesh J

I have been receiving a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30 for the past two months. This month also Rs30 has been deducted from my airtel account, which i don't want and for which I havent subscribed.

So, kindly I request you to deactivate this service on my number [protected].

Airtel Prepaid — Subscribed to Baba Ramdev Service without my notice

I am subscribed to the service Baba Ramdev health pack without my notice and i have lost 10rs twice. So i want my 20rs back. I have airtel prepaid service and my number is [protected].
I never subscribed to this service and i must say airtel is resorting to such cheap ways of getting money.

Do agree with this. Even i suffered similar fate. But i switched away from airtel.

Airtel Prepaid Service — unauthorised charges

I have been using Airtel Prepaid service and from the past 1 month I have been receiving "Baba Ramdev health tips" messages from this no.543212 without my consent. Every day Rs.1 is deducted which in a month costs Rs.30. I have not at all subscribed for any such service, also they do not allow me to disconnect/unsubscribe from this service as the number given to unsubscribe doesnt work. If this is not discontinued immediately then we will be forced to take some serious action against the service provider.

sir
Myself kaushlendra kumar,I am using airtel mobile service.the compny has activated airtel Live mobile tv without informing me and deducted Rs 40 from my account. I have complained you about this earlier after which airtel has refunded my amount and ensured me that the service has been deactivaed. But to my utmost surprise at very next day they again activated the service and deducted RS 40 again this time too without any intimation. the same story was repeated after a week and they deducted Rs 40 again.I have lost Rs 80 without my consent. I have called their customer care but to no avail.I request you to take appropriate action against airtel .my mobile no is [protected].

kaushlendra kumar
NTPC kahalgaon

Wow its great that i got back all my total currency back. Thanks to one n all

No response till date, how irresponsible the AIRTEL executives.

I request to kindly act on priority, and resolved the issue URGENTLY

We have a airtel digital Tv connection in bangalore. The connection is in the name of gaurav rastogi. Cust id no.[protected]. We are really sorry to say that the services offered are pathetic. The connection is not receiving signals since 17th night and we have been calling the customer care since then. The cust care says, only according to the slot , the issue will be solved and the slot falls on 19th afternoon. Do u mean to say that we shud waste our sundays and take a leave on monday for Airtel people to come. Needless to say that the TATA SKY connection services are 10 times better than airtel as i have one in coimbatore and the service issue gets solved in less than half an hour. In future, i think i would never recommend airtel services to anyone if this problem persists.
Requesting you to do the needfull asap.

I have recharged my airtel dth today morning at around 11:00am on 30th May 2010.After waiting for 1houre it was not activated so,i have called to customer care,They have told there is technical problem which will be resolve in 4 houre.after waiting for 4 hour have agin called at 4:00pm ,again they told it will take time resolve technical issue.the i have called at 5:53 again i got same answer that it will started within 1 hour.again i have called at 7:30 pm and they have told it will take 4hour to start service So, what the hell airtel ppl r doing.

I have New connection of airtel dth/HD yesterday at around 7:00pm on 14 th octeber 2010.After waiting for 2houre it was not activated so, i have called to customer care, They have told there is technical problem which will be resolve in 4 houre.after waiting for 7 hour have agin called at 4:00am, again they told it will take time resolve technical issue.the i have called at 8;am again your near Bhubaneswar airtel office got same answer that it will started within 30 mins.again i have called at 8:30 am to contineously 13:20pm and they have told it will take 5mis 10mins to start service.But same problems error code-6. So, what the hell airtel ppl r doing.

OUR CUSTOUMER ID-[protected].Plz slove the issue immedittely.

Hi

I just got an Airtel DTH installed. I spoke to the Customer service on Saturday (12148) and had long discussions with Alfred (Manager-at least that he told to me), Amit (some Team Lead) and Salman (the rep). All of them gave me a view that Airtel was the best in terms of service and explained to me with the connection I am taking (1 HD DVR and 1 Normal connection for ULTRA pack), I would be eligible for one Regional Top up for both the connections free of cost along with all HD channels free for the first connection for a year.

Marathi top was explained to me having Zee Marathi, Saam, Zee 24 Taas and Zee Talkies. However, later I was told different variations with one of the reps telling me that only one channel is available to me free while others are chargable and that also available on only one connection for other box I need to pay (dialing 12150).

I also took a top up for Zee Studio and Zee Classic and paid extra for this for one full year. Total payment made has been Rs 10,434/- for all the above.

Now the issues are with respect to:
• Extra payment for the top us I have asked for (both TVs):
o Marathi Channels (Saam, Zee 24 Taas and Zee Talkies)
o Zee Classic & Zee Studio
• Super pathetic Customer service:
o I can understand the toll free number performance but even the nodal number has been below mark (ideally they should just close it down)

I have also taken an extra step by suggesting the customer service that if all the Marathi channels and Zee Classic top ups be made available on the 2nd box while Zee Studio on the first, but guess they do not know how to do it.

As a summary, I called the customer service at least 10 times (12150). Spoke to Preethi from escalations and she admitted the mistake (the Marathi top ups and tried to help me with some options. However, even then I am not going to get my channels as I want and I pay extra money every month (on top of what I paid). She was very helpful and did help me with all options…thanks to her…atleast she saved some face for Airtel.

Can somebody please call me from Airtel and tell me why such variations in discussion and when something has been promised why it has not been delivered. Also any action against such reps who do not know anything and the nodal office rep who passes the blame to some 3rd party source (shell).

I have been an Airtel customer for over 4 years and have been really happy with their Mobile, Broadband & telephone services. Now have to really rethink.

A great product I should compliment it to be the best but the below par customer service is/will really pulling it down.

Adarsh Halwe
Customer ID: [protected]
Number: [protected]

Thanks Rakesh

Would wait to see your response.

Regards
Adarsh

Hi Rakesh

Am here to register another goo[censored]p from your side.

I registered a complaint that the DVR is not recording the Star Boquet HD channels are not being recorded. Customer service was quick in saying that HD cannot be recorded (just shows how much no knowledge they have) and later when I press against the rep he gives me a service number 12180166 saying that an engineer will visit and solve it 100% in the next 24 hours.

An engineer visits the very next day (Adrenalin) and after speaking to multiple people on the phone he says that there is a server issues and people are working on it and would call me as soon its done. He leaves and in return takes the HAPPY Code 610, to make me more unhappy and frustrated, and soon thereafter I receive a message from 54325 saying my issue has been resolved and in case if not please contact [protected]. I call back the engineer who visted and tell him this, he just asks me to wait as he would call me as soon its done.

As usual (like previous experience) I do not get any call backs and when I call back the above mentioned number he tells me to call a person Nagraj (Contact [protected]) he is polite in telling me the way outs however promise to visit me in an hour once he has worked on other complaints.

I wait for nearly 6 hours before I call him again and he tells me to call customer service to reset the recording feature. This really makes him upset and I ask him to visit or get this done….he is very blunt in saying that I had not registered a complaint with him so I have to do it myself or call on the number and vent. WOW---What really irritates me is why do they just don’t do it themselves especially when I have already spoken to the Customer Service and they have given me a reference number.

Fully irritated, I call up [protected], not even sure whats his name, he just says sending an engineer and puts the phone without any deadlines.

Can Airtel please tell me why these gross inconsistencies and did I not pay fully (what was asked for) that I do not get proper prompt answers with some deadlines.

I don’t even know if anyone is going to come and even if a YES (the probability is very low) when and how will this get resolved.

I always thought Airtel was very good in service BUT NOW MY PERCEPTIONS are changing.

Hi rakesh

i spoke to navin in the morning today. My number is an airtel phone [protected] or 41483968...blore number

The message sent says tht d query has been resolved...and suggests to call d sme number. Not sure why i hve been fwded d sme message as Saturday

adarsh

Hi Rakesh

The queries were never resolved, just by saying that there was some wrong information given to me the matter just does not close there.

Also another LIE i would like to inform you which was told to me by the CC when I purchased---when asked if i would get all HD channels, which get added going forward free of cost...I was said yes...now you tell me to buy them ...

Seriously people, just one month with Airtel and I am buggesd with the service response...no one has even bothered to speak to me and do something about this...Instead all jus say one thing...sorry for the misinformation...what is this

Look forward to speaking to a REAL RAKESH who replies to messages and not just a copy and paste

Adarsh

please deactivate my auto renewal GPRS plan 125/month I do not want it and am not able to deaactivate

dear sir
i m getting calls from some unknown number which ends with ****29015
and my numbers are [protected] and [protected]
please help me out

i want last month call details pls send me

i want call details for last 2 months pls send me

Call Register

in my number some people call me again and again pls gi my number call register my no. is [protected]

dear sir,
10.08.2009 to 08.10.2009 total call summery my mobile no:[protected].

I have recharge 395 rupees for internet(Mobile officer)services at26/09/2009 but this services not activeted my cell no.[protected].I have also complain custmer care but last 15 days not responce so please solved my problem.

Thanks
Mahendra Porwal
[protected]

Airtel Services — lack of attention

On 2nd of september i recieved a message from air tel to recharge topup of rs 599 and they were offering 100 minutes free A2A. I recharged my phone of Rs 599 and got 100 minutes free but the 100 minutes was not given on 2nd instead they were charging from total amount & it started after two days instead i gave a call to customer care I asked them & was told by them there is some software problem and will be soon solved.The scheme is for 15 days but they didn't gave me for 15 days and cut Rs 29 before 15 days. Even i was in touch wid customer care .After 18th of sep i lodged a complaint rather when i asked them today . I was told by them there is no complaint.I dont know wat these airtel guys r upto they dont care abt the customer.
My airtel no. is [protected] & i should get my free calls atleast for 50 minutes

On 2nd of september i recieved a message from air tel to recharge topup of rs 599 and they were offering 100 minutes free A2A. I recharged my phone of Rs 599 and got 100 minutes free but the 100 minutes was not given on 2nd instead they were charging from total amount & it started after two days instead i gave a call to customer care I asked them & was told by them there is some software problem and will be soon solved.The scheme is for 15 days but they didn't gave me for 15 days and cut Rs 29 before 15 days. Even i was in touch wid customer care .After 18th of sep i lodged a complaint rather when i asked them today . I was told by them there is no complaint.I dont know wat these airtel guys r upto they dont care abt the customer.
My airtel no. is [protected] & i should get my free calls atleast for 50 minutes

YOUR CONTENTION THAT THE COMPLAINT HAS BEEN RESOLVED IS FALSE. I TOTALLY DISAGREE ON THIS ACCOUNT & THAT HAS BEEN THE USUAL BEHAVIOR OF AIRTEL DTH WHICH IS VERY DISGUSTING.

MR RANGA

THANKS FOR YOUR CONCERN & ATTENTION BUT MAT I BRING IT TO YOUR KIND NOTICE THAT YOUR CONTENTION THAT THE COMPLAINT HAS BEEN RESOLVED IS FALSE. I TOTALLY DISAGREE ON THIS ACCOUNT & THAT HAS BEEN THE USUAL BEHAVIOR OF AIRTEL DTH WHICH IS VERY DISGUSTING.

EVER SINCE 01-11-11 WHEN I STARTED THIS ACCOUNT THIS CONNECTION IS NOT WORKING. IF AIRTEL FEELS THAT THIS PROBLEM CAN'T BE RESOLVED THEN PLEASE REFUND MY MONEY CHARGED FOR ANNUAL WORKING OF THIS CONNECTION & DISCONTINUE THE SAID CONNECTION.

one connection installed at
42A/GH2 ANKUR APARTMENTS
PASCHIM VIHAR
NEW DELHI 110063 IS STILL NOT WORKING AND SHOWS A B001 ERROR CODE

--
With warm regards

Dr. Munish K. Aggarwal
Senior Consultant Neurosurgeon
Spine Surgeon
Endovascular Neurosurgeon

[protected]

Hey
I am from Bangalore.
Even I have received a missed call from this number today.
When i called back, he said that he is calling from Mumbai, Bandara.
I guess need to report this to police.

I am from Delhi.
This morning I received a missed call from this same number.
I did not call back, because I do not know anyone in Pakistan and it would cost international call charges.

Hi.. This is deepak from Delhi today also I got the missed call from this no... Service Provide (Airtel) must blacklist it i.e. [protected]

Hi,
This is Muthyamrao vuppu from pune today i also got call from[protected] number. Service provider must blacklist it..

--Muthyamrao

please please spare me... this is total harassment.. i got to get compensation for all this, but right now all i ask for is spare me airtel!

I had to travel to Delhi to get this resolved! I am really disappointed from the customer service, particularly for the false and misleading statements, followed by messages "Sir we tried to contact you but u r not reachable" which on many occasions were clearly a LIE.

Airtel Mobile Service — Billing and service problems

my mobile no is [protected] today my blance is negative 30 rupee tommorow rs 102 why are u take
my132 rupee please give me detail today i call customer care for this complan he said that there are no link call after 24 hours then i call 5 hours he lock my customer care why tell me
my no [protected]
address:
rohitmajaria
hindusthan paints
hotel vip complex vbank more dhanbad
jharkhand 826001

Airtel — i am not getting talk value as i should get

Respected sir,
i am using airtel connection which i get with 1199rs airtels combo plan . with that plan i should get life time validity and facilities of life time but i am not getting all these and customer care exicutives of airtel are now saying your number is not life time .according to life time i should get 44rs on each topup of 50rs but due to this i m getting only 36 each time.please solve my problem they are messing my mind and now they(customer care) do not recives my phone calls ...i lives in greater noida region in gautam budh nagar district o[censored]p

I took a post paid connection [protected] before three monts, the plan was as 222 plan in which i am supposed to get 222 mins free talk time. in mean time i requested for an added value service of std package, and i confirmed thrice from customer care service that weather by using this added value service will there be any problem in getting free 222 mins talk time, i have been confirmed as there is no connection between added value service and bill plan, but when i receive my 1st bill I could see that i was not given discount on free talk time, but as it was my first bill I could not clearly make out what was the problem, the same was continued in the 2nd month bill, so when i asked custumer care they said that i am not authorised for free talk time because iam availing added value service, after a lot of argument instead of a discount of arround 550 rs i have been given a discount of 220 rs only. i dont think so i am on fault at any side.Airtel being such a big concern giving various clarifications from customer care service is not at all accepted, and even i have forwareded 2 compliants regarding network problem, which has not been sorted out till date. Even i could see that I am not given my free talktime in my present month bill even after deactivating added value service. i hope i ll get a good reply very soon.

Airtel mobile connection — Billing Problem.....

I have one Airtel Post paid mobile connection, I pay the bill for the same regularly. For the month of November, 2008 I have paid the bill within due date by cheque as earlier practice and the cheque was cleared from the bank within due date.

But the service provider is telling that my cheque was returned due to insufficient fund, which not possible according to my bank statement. I have sent them my bank statement via fax and shown the original at their relationship center several times.

They are barring my outgoing calls frequently, and also sending SMS, making calls for the payment which is already made. It is already more than two weeks but no satisfactory steps are taken by the service provider. I am very much disturbed by this.

Airtel Mobile Service — What a shameful service

Hello Sir


I am an Airtel user from June 2007 and my Mobile no is [protected] with corporate policy of Siemens.

Also i am using Brodaband and Landline,

Please look on my cocerns carefully ...

I am a Manager from Siemens on IT and all these answers are not acceptable on technical front becuase i had 15 years of Total IT support.


I have no concerns about Broadband much but it also starts as follows by Mobile department ...

I found service was good in Mobile till November 2007 then the following issues started

1)Network issue - All the time answer from CC that we are working ..completed 14 months now

I think i made around 30 complaints and then i though there is no meaning to waste my energy and time

Moreover i am BP patient and i don't want to lost my health as my dependents are with me ( wife / Dughter and mother )

2) Now billing statement - Last 10 days checked with CC and got the message that there is an upgradation of systems and application

Just imagine such a huge subscriber list you have and giving an explanation like this for 10 days is really horrible.

3) CC - Pathetic service even from supervisor. Today i spoke to CC - Umesh and then CC Supervisor Mohan

What a shameful answer he provides ...one of his message was there is no link between CC and tech support.


Such a huge customer list how you can satisfy them on tehnical front. Link is not there between CC and tech support ..Shameful answer.

I am humbly requesting you to look on the issue carefully ateast give a satisfied answer to customers.

In this country we have human rights laws and if some thing worse happens these info will route to them.

Regards

Jacob Cherian

[protected]

CC - Customercare

Dear Mr. Kundu,
>
>Thank you for contacting Airtel.
>
>You have expressed concern over Bill Plan change for your mobile numbers.
>
>We would like to inform that we are in receipt of your concern on 25/02/09 and we have replied the same on 25/02/09. Hence we request you to revert if you have any query regarding the same.
>
>For further assistance, mail us at [protected]@airtelindia.com
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Rishikesh
>Customer Care Executive
>Bharti Airtel Limited
>
>---- Original Message ----
>From [protected]@airtelindia.com
>To [protected]@ebspeml.bharti.com
>Cc
>Subject Re: Re: (Mobile No:=[protected] ) Fw: Complaint Message From "Tapas Kundu"
>Date 08-Mar-2009 15:54:38
>Attachments None
>
>
>
>
>
>
>If problem is not resolved, I will go to consumer forum
>
>
>On Wed, 25 Feb 2009 [protected]@airtelindia.com wrote :
>>
>>Dear Mr. Kundu,
>>
>>Thank you for contacting Airtel.
>>
>>You have expressed concern over the Bill charges for your mobile numbers.
>We understand your concern and will work towards resolving the same.
>>
>>As per the previous Service Request number, we would like to inform that
>we are unable to provide the waiver for the invoice dated 28/01/09 as the
>Bill Plan change request for both the numbers are done prior to your
>request.
>>
>>For further assistance, mail us at [protected]@airtelindia.com
>>
>>We value your association with Airtel.
>>
>>Warm Regards,
>>
>>Rishikesh
>>Customer Care Executive
>>Bharti Airtel Limited
>>---- Original Message ----
>> From? [protected]@airtelindia.com
>>To? [protected]@ebspeml.bharti.com
>>Cc
>>Subject? Re: (Mobile No:=[protected] ) Fw: Complaint Message From "Tapas
>Kundu" [REF:[protected]]
>>Date? 25-Feb-2009 10:41:04
>>Attachments? None
>>
>>
>>still date, I am not getting any response
>>Please resolve the matter as early as possible
>>
>>Regards
>>Tapas Kundu
>>
>>On Tue, 17 Feb 2009 20:20:37 +0530? wrote
>>Dear Sir,
>>
>>Thank you for contacting Airtel.
>>
>>We understand from your previous interaction dated 17/02/09, you had
>>expressed concern over the bill plan activated from your mobile number
>>[protected] and [protected].
>>
>>We understand your concern and will work towards resolving the same.
>>
>>We would like to inform that the Airtel call at 1 plan for your mobile
>>number [protected] and Old Gupshup plan for your mobile number [protected]
>>has been activated as per your request.
>>
>>However, your concern has been registered, kindly refer the Service
>Request
>>number 20701346 in any future communication about this request.
>>
>>We would revert to you by 19/02/09.
>>
>>You could also view the status of your Service Request by dialing *121#
>>(Toll Free) and press the call button, details will immediately appear on
>>the screen and you could also dial 12115 (Toll Free) for the same.
>>
>>For further assistance, mail us at [protected]@airtelindia.com
>>
>>We value your association with Airtel.
>>
>>Warm Regards,
>>
>>Akhila
>>Customer Care Executive
>>Bharti Airtel Limited
>>
>>"Dial *121# (toll free) from your mobile and get instant information for
>>your Prepaid or Postpaid Account on your Mobile Screen."
>>
>>
>>
>>
>>---- Original Message ----
>>
>>
>>I received a massage that your query are answared through mail but, I am
>>not received any mail.
>>Please mail me at [protected]@rediffmail.com
>>
>>
>>Sir/Madam
>>
>>I am a user of airtel post paid, I have complaint regarding bill no.
>>[protected]december 2008 - 25 Jan 2009 ) for Phone no. [protected] &
>>[protected]. My bill plan for [protected] is 599 & for [protected] is 125 as
>>per my knowledge. But in the above bill no. billing is done by useing 599
>>plan for [protected] & 399 for [protected].This mistake is due to billing
>>problem or by the mistake of customer care executive who change the bill
>>plan. But why I suffer as a customer is not clear to me.
>>
>>It is my advise to you to avoid this type of problem, please make change
>in
>>bill plan after getting a written change request by the customer.
>>I alredy talk with your customer care executive referance no.[protected]
>for
>>a fresh bill by changing bill planbut get no response
>>
>>I will make my payment of the above bill after geting a fresh bill by
>>chaging the bill plan.
>>
>>Thanks
>>With best regards
>>[protected]
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>> From: "Tapas Kundu"
>>To:
>>Cc:
>>Subject: Complaint
>>|-|
>>|S|
>>|h|
>>|o|
>>|p|
>>|p|
>>|i|
>>|n|
>>|g|
>>|-|
>>
>>
>>
>>Sir/Madam
>>
>>I am a user of airtel post paid, I have complaint regarding bill no.
>>[protected]december 2008 - 25 Jan 2009 ) for Phone no. [protected] ?&
>>[protected]. My bill plan for [protected] is 599 & for [protected] is 125 as
>>per my knowledge. But in the above bill no. billing is done by useing 599
>>plan for [protected] & 399 for [protected].This mistake is due to billing
>>problem or by the mistake of customer care executive who change the bill
>>plan. But why I suffer as a customer is not clear to me.
>>
>>It is my advise to you to avoid this type of problem, please make change
>in
>>bill plan after getting a written change request by the customer.
>>I alredy talk with your customer care executive referance no.[protected]
>for
>>a fresh bill by changing bill planbut get no response
>>
>>I will make my payment of the above bill after geting a fresh bill by
>>chaging the bill plan.
>>
>>Thanks
>>With best regards
>>[protected]
>>|-|
>>|S|
>>|h|
>>|o|
>>|p|
>>|p|
>>|i|
>>|n|
>>|g|
>>|-|
>>
>>
>>
>>
>>This e-mail and any files transmitted with it are for the sole use of the
>>intended recipient(s) and may contain confidential and privileged
>>information. If you are not the intended recipient, please contact the
>>sender by reply e-mail and destroy all copies and the original message.
>Any
>>unauthorized review, use, disclosure, dissemination, forwarding, printing
>or
>>copying of this email or any action taken in reliance on this e-mail is
>>strictly prohibited and may be unlawful.
>>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>>and associated companies(collectively "Bharti Airtel Limited"), are unable
>>to exercise control or ensure or guarantee the integrity of/overthe
>>contents of the information contained in e-mail transmissions and further
>>acknowledges that any views expressed in this message are those of the
>>individual sender and no binding nature of the message shall be implied or
>>assumed unless the sender does so expressly with due authority of Bharti
>>Airtel Limited. Before opening any attachments please check them for
>>viruses and defects.
>>|-|
>>|S|
>>|h|
>>|o|
>>|p|
>>|p|
>>|i|
>>|n|
>>|g|
>>|-|
>>
>>
>>
>>This e-mail and any files transmitted with it are for the sole use of the
>intended recipient(s) and may contain confidential and privileged
>information. If you are not the intended recipient, please contact the
>sender by reply e-mail and destroy all copies and the original message. Any
>unauthorized review, use, disclosure, dissemination, forwarding, printing or
>copying of this email or any action taken in reliance on this e-mail is
>strictly prohibited and may be unlawful.
>>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>and associated companies(collectively "Bharti Airtel Limited"), are unable
>to exercise control or ensure or guarantee the integrity of/overthe
>contents of the information contained in e-mail transmissions and further
>acknowledges that any views expressed in this message are those of the
>individual sender and no binding nature of the message shall be implied or
>assumed unless the sender does so expressly with due authority of Bharti
>Airtel Limited. Before opening any attachments please check them for
>viruses and defects.
>>
>|-|
>|S|
>|h|
>|o|
>|p|
>|p|
>|i|
>|n|
>|g|
>|-|
>
>
>
>This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>
>








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Bharti Airtel — Bill dated 25 Feb 2009 not Received

Hi,

I am an Airtel postpaid customer. ([protected])

I called at 121 on 17th Feb 2009 nearly at 1:00 PM and requested for changing my billing address. Executive took my complaint and informed me that a verification officer will visit my place with in 72 Hrs for verification. No such officer visited.

Again I called at 121 on 24th Feb 2009 nearly at 1:00 PM and informed the executive that no verification officer had visited my place till date and requested her to ensure that my Airtel bill should be sent at my new address only. She informed me that my previous request (dated 17th Feb 2009) was not forwarded by the executive earlier, appologised and said that she was taking up my request now. She also informed me that a verification officer will be visiting my place with in 72 Hrs.

On 24th Feb 2009 itself I logged a complaint by calling 198 at 1:00 PM itself and the officer their took my complaint, kept me on hold and after confiming from Billing section informed me that my Airtel Bill will be generated for new address only.

On 26th Feb I received a message also stating that vrification officer will be visiting in next 48 Hrs.

On 3rd March 2009, I received a message that I will receive my Airtel Bill in next seven days.

Again on 3rd night I called at 198 to enquire the status of my compaint dated 24th Feb 2009 and the executive there re-confirmed me that my Airtel Bill was dispatched at at my new address.

Further, verification officer actually visited on Sunday 8th March 2009 whom I handovered Rent Agreement. He said that may be my Airtel Bill was kept on hold and it may be released after he submots his report.

On 12th Feb 2009 I again received a message that "Your bill has been delivered on 28-Feb. POD no. 291673 and received through signature only. If not received you may call the c ourier agency at[protected]." When at 12:30 yesterday I called that agency then they said that my Airtel Bill was sent at my old address but the syatem is not showing any delivery status. That person told me that he will update me the status in 1-2 Hrs time. But I received no response.

Till date I have not received my Airtel Bill generated on 25th Feb 2009 despite all this follow up. I request you to kindly take up this complaint and send me the Airtel Bill (original) dated 25th Feb 2009 and that too at my new addresss since I informed you well in advance that is on 17th Feb 2009 regarding address change.

I had paid the bill on 12th March 2009.

Pls call at [protected] for any further clarification.

Regards,

Anuj

Sir,

I am a regular customer of Airtel postpaid No-[protected]. I had given a request about 799 yearly plan in the month of Feb, but airtel had transfered it to 299 montly rental plan in Mar and after that discontinued it from 05 Apr 09 with 199 montly rental plan.
I had paid my all debts and i had also paid 799 yearly rental, and now i have to pay 299 monthly rental.

I am a user of airtel post paid, I have complaint regarding bill .

Sir,

Actually I had received a bill of Rs. 4, 349.69. It includes my previous bill charges of Rs 1500 which I had already paid on 9/5/2009. I am also not satisfied with DSL charges. Calling on customer care I got a response that if I will change my Broadband plan (currently 555) to unlimited then I will get a concession of Rs 1600 on my bill. When I said them to send me the URL details they disagree.

One more complain is that I live in residential area (Pitampura) and whenever I call customer care to change my broadband plan, I got the reply that it’s a commercial area. I want you to take an action against these complaints.

Phone no against which complaint is registered is[protected]. My complaint no. is 19782186.

Alternate contact no. [protected].

Dear sir,
Please send my Monthly billing on my email id.

air tel mobile — Billing problem

From last 4 months in my mobile bill mobile office charges is comming, while i am not using this service than also the charges is comming, cusomer care of airtel has been given me 2 months mobile offices charges vaver to me but for next 2 months they are not givening me vaver about 3000 INR. Can some body is help me regarding this, i had also send the complain to customer care of Air tel but such a bad service that no body dare to solve my problem.
my mobile number is [protected]

Dear Sir

I had purchased a DSL Connection from airtel which no is . 47567174 . I was using this for internet . In the month of April my system got dead and it was not repairable . After that airtel showing in the bill that i download from the net . How can i download if system is not working . They sent me bill of Rs 1390 . Now i did not paid, again they people are calling everyday and doing mentally harrasment

Dear Sir / Madam,

Subject: Billing problem

I, Santosh Satwe residing in Thane having a postpaid connection of Airtel with my mobile no.[protected] since last four years.
I had changed my Tariff Plan in DAP Mum – MB in which I have facilities of free 800 sms & 800 local minutes per month.
I shocked to see my last bill in which I had been charged for Rs.262.50 for SMS which has been send on diwali. Whether I have been sent SMS 525 only instead of 800 SMS. As per your plan it is not just & proper to charged me for above said SMS. When I queried in Airtel Gallery, they told me that it is declared as a black day and therefore all the send sms which I had been charged. But it has been specified in my bill that sms are been charged due to black day. Neither there was previous intimation nor any instruction from your side.

It is, therefore, your requested hereby to your goodselves may kindly be pleased to decide my above said matters as per terms & condition of your terrif plan DAP Mum – MB

AirTel — billing me for net charges even after i paid for the net charges worth rs 300.

I activated the internet airtel mobile service scheme for a week which costed me 300 Rs. After activating the service i started using the service. After the usage of the service, when i disconnected the net i was charged 300 rs. I TALKED TO THE CONCERNED MANAGER WHO GAVE THE SETTINGS TO ME VERBALLY AND THEY WILL LOOK AT THE MATTER FOR THE REFUND OF MONEY. The next day when i used the service i was still deducted money for the net charges. I then called the customer care executive who told me not to use the service. Two weeks have passed, and i have not received any refund ,and i also want my 99 rs refunded for net connection as i was told not to use the service till everything is sorted out. Three days back i got a call from airtel exeutives they would refund 145 rs. I dont understand the maths and logic they are using. Please help me as it seems they are taking me for a ride. In all i should be refunded 399 rs. My airtel number is [protected].

i want my mobile([protected]) call details.

Airtel — bill amount

Dear sir
For the month of Feb 2009 the bill amount was 61599 and it was paid bu Receipt no 11751 dated 22-03-10 for the amount 61599 but in the invoice month of march it was credited only 55564 when we are asking to the faranchise they are informing us they had fully deposited the whole amount and it is dispute with airtel but the airtel is not atall responding on it we had complaint to their franchisee sri shyam communications mr, Ramdas and Mr, santosh and even Airtel officer Mr narshimam with his mobile no[protected]. for your reference we are attching the Invoice copy of it kindly ask the party to solve my issue

regards

Dear sir
For the month of Feb 2009 the bill amount was 61599 and it was paid bu Receipt no 11751 dated 22-03-10 for the amount 61599 but in the invoice month of march it was credited only 55564 when we are asking to the faranchise they are informing us they had fully deposited the whole amount and it is dispute with airtel but the airtel is not atall responding on it we had complaint to their franchisee sri shyam communications mr, Ramdas and Mr, santosh and even Airtel officer Mr narshimam with his mobile no[protected]. for your reference we are attching the Invoice copy of it kindly ask the party to solve my issue

regards

Dear sir
For the month of Feb 2009 the bill amount was 61599 and it was paid bu Receipt no 11751 dated 22-03-10 for the amount 61599 but in the invoice month of march it was credited only 55564 when we are asking to the faranchise they are informing us they had fully deposited the whole amount and it is dispute with airtel but the airtel is not atall responding on it we had complaint to their franchisee sri shyam communications mr, Ramdas and Mr, santosh and even Airtel officer Mr narshimam with his mobile no[protected]. for your reference we are attching the Invoice copy of it kindly ask the party to solve my issue

regards

I have been continuously asking for the Itemized bill to be delivered to me in hard copy since 2 months now and still these people are not able to do that. i've changed my billing address which is also reflecting in their records but still the bills are even as of 3 days back were delivered to the old address. I had informed even the last time to deliver itemized bill but even in the absense, last time i paid but i'm not going to pay this time.

I sent a mail even today that i need itemized bill and the reply that i get is that we have delivered at your address.. are you that stupid and dumb? why would i be sending mail for non-delivery if i had already gotten the bill? As mentioned the bill that was delivered was not itemized and my requirment is of an itemized bill. What do you eat to become that stupid and dumb? I am now wondering if Airtel appoints stupid and incompetant people or do they train them to become like this.


Please note that as already mentioned in the mail, I will not be paying any outstanding amount which as of today stands to the tune of a total of approx. Rs.2000/- untill i get the itemized bill for the last 2 months and within the next 2 days.

My Name is "Animesh Kabra" and my mobile no is "[protected]".

Pls find the attachment of my mobile bill for the month march. In that bill you have been charged Rs 1224 for value added charges. On 27/03/2011 I’ve not used online on that day. I’m requesting you to kindly remove that amount from the bill or else I’m going to disconnect the connection. I’m also working for Bharti Group of Company. You people charging more then the other competitors.



Kindly look in to the matter and do the needful on priority.

Hi,

I got net connection installed at my home but i am continuously getting Billing issues. As i got connection with Monthly rental of 899, but in every billing Airtel i changing me 899+899=1798 with services taxes. Every month i have to call their customer care and get my billing rectified, and also they are ensuring me that i would not get this type of problem in my next billing, but story remain same.


I am a responsible customer so paying my bills on time, but in case on Airtel net connection and their system error i am getting many problems, every time calling customer care, getting my net connection disconnected, people coming to my place to collect money(even though i have paid correct money after getting confirmation with customer care). It like harassing me mentally and socially.


Please look into it, other wise i am gona put a case in Consumer Forum.

Thanks
Satish Kumar Sinha

Hi Rakesh,

I have mailed you at [protected]@airtel.in on 27th May itself, If you want then i am pasting same mail here.

Just to update you one person came to my place and i have explained every thing to him and he has collected balance amount from me on 29th May, SL No. of that receipt is - 179612, but for current month bill also monthly rent is charged twice. And one more thing, even after paying that much amount my net connection got disconnected again on 29th May then i called up customer care and then they revived my net connection, Please look into it and do check your mails to avoid inconvenience.


Please find mail below with all details which i sent you on 27th May at [protected]@airtel.in as mentioned by you.


Hi Rakesh,

I have posted a problem on consumercomplaints.in and got ur response to reply back on this id with contact details.

I have a net connection and a landline connection with Airtel Landline #[protected], Now problem is like i have a plan of 899 but from ur side every time i am charging twice means 899*2, and that is causing problem. Every time i have to contact customer care and get it rectified in next billing, but from Jan billing problem keep continuing in-spite of many customer care calls and a complain with # 874802,

They are continuously disconnecting my net connection for the same, even though i have paid the actual amount as per my calculation and agreed by customer care supervisor when i explained him all the details. He assured me that in next billing every thing get proper as he has escalated to rectify that.

Now my landline connection is disconnected, my net connection is working as i request them not to disconnect this as i have some urgent daily office work at home. And for this April billing nothing got rectified and they are continuing with their over bill and this time also they have charged twice the monthly changes.


Please look into it and get it proper as i am getting inconvenience for the same. People are coming to my place to collect money which is causing me humiliation, even though problem is from your side.

For any clarification you can contact me on [protected].

--
Thanks & Regards,
Satish Kumar Sinha
Tata Consultancy Services
8th to 10th Floors, Kensington, Wing A,
Hiranandani Builders Special Economic Zone, Powai,
Mumbai - 400076, Maharashtra
India
Cell:- [protected]

Hi consumer complaint team,

I am using airtel broadband, my no. is[protected]. I got this connection and a plan of 30gb max unlimited. after 10 days i requested to migrate to 75gb plan. they confirmed me that its done. In the nxt month after using it for 10 days i got a sms and mail that my 30gb limit had beed completed so my speed will be reduced to 256kbps.

I talked to airtel customer care and they told me that am still in 30 gb plan. and it will be migrated only after 3month. and when i got the bill for october month, i was surprised to see that it was charged as 75gb plan. I again talked to airtel people and this time they told me that i was migrated in 75gb plan last month itself.

I have got airtel landline too with this connection. And in both 30gb and 75gb plan airtel provide call up to 2000rs free with a bill cap of Rs300 but now when i am asking about that they are telling that only for me this offer had been changed to 1500min airtel to airtel free.

kindly look after the matter please.

thanking you

Priyaranjan singh
Wipro technologies
mob no. [protected]

a/c.[protected]tel.40059139...its 3 month now bill not yet recived.
Ravi kadadi

R/sir; i m holder of mobile no [protected]. I m permanent customer of airtel. I have billing problem. I had reguested to PORT my no. Bt airtel company called me nd asked my problem. They were agreed nd asked me that we will call you again. Bt about one week has spent bt they not call me even. Pls tell me if my problem will be solved out or not??? Otherwise i PORT my no. Manish [protected]

Hi i have billing problem of mob no [protected]. nd i mailed at airtel nd i received a call from [protected] at 03:53 nd 03:58 yesterday. He asked me that your billing problem is geniune nd Rs 2900/- will be refund. Bt now company is refusing from this promise. Nd i have complete record of these calls. I never see this type of bad dealing who refused this type. If you can solve this problem then see it otherwise i will go in Cunsumer Court . Manish contact no [protected]

I have purchased dongle [protected] . I have not been told that Rs700/- is Dongle charges for that I could not pay the bill. Now they have locked the Dongle which i have purchsed for six months rental free.
Kindly refund the balance amount since I could not use this dongle any more