Airtel Complaints & Reviews

Airtel — DAY LIGHT CHEATING

I have subscribed for 'FUN' messages package but the messages that are flashed by sms are same repetitive stale stuff. The same messages have been sent by AIRTEL earlier. Also, I haven't subscribed for Hello Tunes but money is being deducted monthly.

Why is the company cheating consumers like us ?

Kindly help.

fully agree the Air tel bussiness is growing only on henious ethics and our authorties has closed their eyies. IN INDIA ONLY MIGHT IS WRITE. Will some one help to aweken the honourable Minister.

They have done the same to me as well and I am thinking of taking them to court. They billed me even for the month after disconnection request was made. And now they are playing this with me. If you also want to be in touch call at me number [protected].

Vinay Verma
Mohali.

ibghscfgbstyh

Finally the installation is done with a separate antenna. Thanks to Mr. Rao from Mumbai Nodal office who was interested to resolve the issue. I hope Airtel provides same level of support for any of my future requirements.

Regards
Rajesh J

I have been receiving a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30 for the past two months. This month also Rs30 has been deducted from my airtel account, which i don't want and for which I havent subscribed.

So, kindly I request you to deactivate this service on my number [protected].

Airtel Prepaid — Subscribed to Baba Ramdev Service without my notice

I am subscribed to the service Baba Ramdev health pack without my notice and i have lost 10rs twice. So i want my 20rs back. I have airtel prepaid service and my number is [protected].
I never subscribed to this service and i must say airtel is resorting to such cheap ways of getting money.

Do agree with this. Even i suffered similar fate. But i switched away from airtel.

Airtel Prepaid Service — unauthorised charges

I have been using Airtel Prepaid service and from the past 1 month I have been receiving "Baba Ramdev health tips" messages from this no.543212 without my consent. Every day Rs.1 is deducted which in a month costs Rs.30. I have not at all subscribed for any such service, also they do not allow me to disconnect/unsubscribe from this service as the number given to unsubscribe doesnt work. If this is not discontinued immediately then we will be forced to take some serious action against the service provider.

sir
Myself kaushlendra kumar,I am using airtel mobile service.the compny has activated airtel Live mobile tv without informing me and deducted Rs 40 from my account. I have complained you about this earlier after which airtel has refunded my amount and ensured me that the service has been deactivaed. But to my utmost surprise at very next day they again activated the service and deducted RS 40 again this time too without any intimation. the same story was repeated after a week and they deducted Rs 40 again.I have lost Rs 80 without my consent. I have called their customer care but to no avail.I request you to take appropriate action against airtel .my mobile no is [protected].

kaushlendra kumar
NTPC kahalgaon

Wow its great that i got back all my total currency back. Thanks to one n all

No response till date, how irresponsible the AIRTEL executives.

I request to kindly act on priority, and resolved the issue URGENTLY

We have a airtel digital Tv connection in bangalore. The connection is in the name of gaurav rastogi. Cust id no.[protected]. We are really sorry to say that the services offered are pathetic. The connection is not receiving signals since 17th night and we have been calling the customer care since then. The cust care says, only according to the slot , the issue will be solved and the slot falls on 19th afternoon. Do u mean to say that we shud waste our sundays and take a leave on monday for Airtel people to come. Needless to say that the TATA SKY connection services are 10 times better than airtel as i have one in coimbatore and the service issue gets solved in less than half an hour. In future, i think i would never recommend airtel services to anyone if this problem persists.
Requesting you to do the needfull asap.

I have recharged my airtel dth today morning at around 11:00am on 30th May 2010.After waiting for 1houre it was not activated so,i have called to customer care,They have told there is technical problem which will be resolve in 4 houre.after waiting for 4 hour have agin called at 4:00pm ,again they told it will take time resolve technical issue.the i have called at 5:53 again i got same answer that it will started within 1 hour.again i have called at 7:30 pm and they have told it will take 4hour to start service So, what the hell airtel ppl r doing.

I have New connection of airtel dth/HD yesterday at around 7:00pm on 14 th octeber 2010.After waiting for 2houre it was not activated so, i have called to customer care, They have told there is technical problem which will be resolve in 4 houre.after waiting for 7 hour have agin called at 4:00am, again they told it will take time resolve technical issue.the i have called at 8;am again your near Bhubaneswar airtel office got same answer that it will started within 30 mins.again i have called at 8:30 am to contineously 13:20pm and they have told it will take 5mis 10mins to start service.But same problems error code-6. So, what the hell airtel ppl r doing.

OUR CUSTOUMER ID-[protected].Plz slove the issue immedittely.

Hi

I just got an Airtel DTH installed. I spoke to the Customer service on Saturday (12148) and had long discussions with Alfred (Manager-at least that he told to me), Amit (some Team Lead) and Salman (the rep). All of them gave me a view that Airtel was the best in terms of service and explained to me with the connection I am taking (1 HD DVR and 1 Normal connection for ULTRA pack), I would be eligible for one Regional Top up for both the connections free of cost along with all HD channels free for the first connection for a year.

Marathi top was explained to me having Zee Marathi, Saam, Zee 24 Taas and Zee Talkies. However, later I was told different variations with one of the reps telling me that only one channel is available to me free while others are chargable and that also available on only one connection for other box I need to pay (dialing 12150).

I also took a top up for Zee Studio and Zee Classic and paid extra for this for one full year. Total payment made has been Rs 10,434/- for all the above.

Now the issues are with respect to:
• Extra payment for the top us I have asked for (both TVs):
o Marathi Channels (Saam, Zee 24 Taas and Zee Talkies)
o Zee Classic & Zee Studio
• Super pathetic Customer service:
o I can understand the toll free number performance but even the nodal number has been below mark (ideally they should just close it down)

I have also taken an extra step by suggesting the customer service that if all the Marathi channels and Zee Classic top ups be made available on the 2nd box while Zee Studio on the first, but guess they do not know how to do it.

As a summary, I called the customer service at least 10 times (12150). Spoke to Preethi from escalations and she admitted the mistake (the Marathi top ups and tried to help me with some options. However, even then I am not going to get my channels as I want and I pay extra money every month (on top of what I paid). She was very helpful and did help me with all options…thanks to her…atleast she saved some face for Airtel.

Can somebody please call me from Airtel and tell me why such variations in discussion and when something has been promised why it has not been delivered. Also any action against such reps who do not know anything and the nodal office rep who passes the blame to some 3rd party source (shell).

I have been an Airtel customer for over 4 years and have been really happy with their Mobile, Broadband & telephone services. Now have to really rethink.

A great product I should compliment it to be the best but the below par customer service is/will really pulling it down.

Adarsh Halwe
Customer ID: [protected]
Number: [protected]

Thanks Rakesh

Would wait to see your response.

Regards
Adarsh

Hi Rakesh

Am here to register another goo[censored]p from your side.

I registered a complaint that the DVR is not recording the Star Boquet HD channels are not being recorded. Customer service was quick in saying that HD cannot be recorded (just shows how much no knowledge they have) and later when I press against the rep he gives me a service number 12180166 saying that an engineer will visit and solve it 100% in the next 24 hours.

An engineer visits the very next day (Adrenalin) and after speaking to multiple people on the phone he says that there is a server issues and people are working on it and would call me as soon its done. He leaves and in return takes the HAPPY Code 610, to make me more unhappy and frustrated, and soon thereafter I receive a message from 54325 saying my issue has been resolved and in case if not please contact [protected]. I call back the engineer who visted and tell him this, he just asks me to wait as he would call me as soon its done.

As usual (like previous experience) I do not get any call backs and when I call back the above mentioned number he tells me to call a person Nagraj (Contact [protected]) he is polite in telling me the way outs however promise to visit me in an hour once he has worked on other complaints.

I wait for nearly 6 hours before I call him again and he tells me to call customer service to reset the recording feature. This really makes him upset and I ask him to visit or get this done….he is very blunt in saying that I had not registered a complaint with him so I have to do it myself or call on the number and vent. WOW---What really irritates me is why do they just don’t do it themselves especially when I have already spoken to the Customer Service and they have given me a reference number.

Fully irritated, I call up [protected], not even sure whats his name, he just says sending an engineer and puts the phone without any deadlines.

Can Airtel please tell me why these gross inconsistencies and did I not pay fully (what was asked for) that I do not get proper prompt answers with some deadlines.

I don’t even know if anyone is going to come and even if a YES (the probability is very low) when and how will this get resolved.

I always thought Airtel was very good in service BUT NOW MY PERCEPTIONS are changing.

Hi rakesh

i spoke to navin in the morning today. My number is an airtel phone [protected] or 41483968...blore number

The message sent says tht d query has been resolved...and suggests to call d sme number. Not sure why i hve been fwded d sme message as Saturday

adarsh

Hi Rakesh

The queries were never resolved, just by saying that there was some wrong information given to me the matter just does not close there.

Also another LIE i would like to inform you which was told to me by the CC when I purchased---when asked if i would get all HD channels, which get added going forward free of cost...I was said yes...now you tell me to buy them ...

Seriously people, just one month with Airtel and I am buggesd with the service response...no one has even bothered to speak to me and do something about this...Instead all jus say one thing...sorry for the misinformation...what is this

Look forward to speaking to a REAL RAKESH who replies to messages and not just a copy and paste

Adarsh

please deactivate my auto renewal GPRS plan 125/month I do not want it and am not able to deaactivate

dear sir
i m getting calls from some unknown number which ends with ****29015
and my numbers are [protected] and [protected]
please help me out

i want last month call details pls send me

i want call details for last 2 months pls send me

Call Register

in my number some people call me again and again pls gi my number call register my no. is [protected]

dear sir,
10.08.2009 to 08.10.2009 total call summery my mobile no:[protected].

I have recharge 395 rupees for internet(Mobile officer)services at26/09/2009 but this services not activeted my cell no.[protected].I have also complain custmer care but last 15 days not responce so please solved my problem.

Thanks
Mahendra Porwal
[protected]

Airtel Services — lack of attention

On 2nd of september i recieved a message from air tel to recharge topup of rs 599 and they were offering 100 minutes free A2A. I recharged my phone of Rs 599 and got 100 minutes free but the 100 minutes was not given on 2nd instead they were charging from total amount & it started after two days instead i gave a call to customer care I asked them & was told by them there is some software problem and will be soon solved.The scheme is for 15 days but they didn't gave me for 15 days and cut Rs 29 before 15 days. Even i was in touch wid customer care .After 18th of sep i lodged a complaint rather when i asked them today . I was told by them there is no complaint.I dont know wat these airtel guys r upto they dont care abt the customer.
My airtel no. is [protected] & i should get my free calls atleast for 50 minutes

On 2nd of september i recieved a message from air tel to recharge topup of rs 599 and they were offering 100 minutes free A2A. I recharged my phone of Rs 599 and got 100 minutes free but the 100 minutes was not given on 2nd instead they were charging from total amount & it started after two days instead i gave a call to customer care I asked them & was told by them there is some software problem and will be soon solved.The scheme is for 15 days but they didn't gave me for 15 days and cut Rs 29 before 15 days. Even i was in touch wid customer care .After 18th of sep i lodged a complaint rather when i asked them today . I was told by them there is no complaint.I dont know wat these airtel guys r upto they dont care abt the customer.
My airtel no. is [protected] & i should get my free calls atleast for 50 minutes

YOUR CONTENTION THAT THE COMPLAINT HAS BEEN RESOLVED IS FALSE. I TOTALLY DISAGREE ON THIS ACCOUNT & THAT HAS BEEN THE USUAL BEHAVIOR OF AIRTEL DTH WHICH IS VERY DISGUSTING.

MR RANGA

THANKS FOR YOUR CONCERN & ATTENTION BUT MAT I BRING IT TO YOUR KIND NOTICE THAT YOUR CONTENTION THAT THE COMPLAINT HAS BEEN RESOLVED IS FALSE. I TOTALLY DISAGREE ON THIS ACCOUNT & THAT HAS BEEN THE USUAL BEHAVIOR OF AIRTEL DTH WHICH IS VERY DISGUSTING.

EVER SINCE 01-11-11 WHEN I STARTED THIS ACCOUNT THIS CONNECTION IS NOT WORKING. IF AIRTEL FEELS THAT THIS PROBLEM CAN'T BE RESOLVED THEN PLEASE REFUND MY MONEY CHARGED FOR ANNUAL WORKING OF THIS CONNECTION & DISCONTINUE THE SAID CONNECTION.

one connection installed at
42A/GH2 ANKUR APARTMENTS
PASCHIM VIHAR
NEW DELHI 110063 IS STILL NOT WORKING AND SHOWS A B001 ERROR CODE

--
With warm regards

Dr. Munish K. Aggarwal
Senior Consultant Neurosurgeon
Spine Surgeon
Endovascular Neurosurgeon

[protected]

Hey
I am from Bangalore.
Even I have received a missed call from this number today.
When i called back, he said that he is calling from Mumbai, Bandara.
I guess need to report this to police.

I am from Delhi.
This morning I received a missed call from this same number.
I did not call back, because I do not know anyone in Pakistan and it would cost international call charges.

Hi.. This is deepak from Delhi today also I got the missed call from this no... Service Provide (Airtel) must blacklist it i.e. [protected]

Hi,
This is Muthyamrao vuppu from pune today i also got call from[protected] number. Service provider must blacklist it..

--Muthyamrao