Airtel Complaints & Reviews

Got a fake call from pakistan [protected] stating that I have won some airtel lottery worth 25 lacs and need to call some other person to cash the amount.
I called up the airtel customer care and asked him to log a complaint against the same and provide me with a complaint number. After putting me on hold for about 3 mins the guy told me its a fake call and not to respond to such calls with your bank account number or passwords.
i insisted on the complaint number but he refused and said there was no process for logging such complaints.

Would request airtel to please start a board/ process for this or some awareness program; so that people are well aware of what can be happening here.

Hi Consumer Complaints Forum,

I want to report an ISD telephone call based fraud scam, which I experienced today. I received a missed call from [protected] on 3/1/2011 at 12:08 PM. When I called back at 12:09 PM, a lady (she said her name was Priya) said she was calling from Airtel Mumbai and told me that I have won a lottery of Rs 10 lakhs. I didn't believe in such lottery scams and suspected both the number and her accent (which was distinctly not from Mumbai, but was more like Punjabi) so I kept her engaged and asked more details.

When I asked her if she was indeed calling me from Airtel Mumbai, then why is her number starting with +92 which is Pakistan's ISD code, she explained that it is an internet based call that's why it didn't reflect the regular number. I laughed at her poor explanation so she asked me if I was interested in collecting the money. She asked me to call Branch Manager of SBI Mumbai (some Mr. Surender Pal Singh) at another number [protected]. Needless to say, of course I did not bother to waste any further efforts.

I request all readers to be careful of such callers and not to respond to such calls. And NEVER give out your bank account related information on phone, sms, email, or any other means. Such scams are called as blended phishing attacks, basically intended to fool the recipient into giving out their banking / financial information. The one in which fraudsters utilize telephone networks to cause frauds (such as this one) are specifically known as 'Vishing', more details can be found at: http://en.wikipedia.org/wiki/Vishing

Regards, Ashish Chandra Mishra

I purchased Airtel DTH for 1750/- on 31.12. 2010.
Installed on[protected] around 4.30pm
Customer ID : [protected]
Till now it has not been activated. I have given several complaints to Toll Free Number, email to Nodal Officer, Tamil Nadu and Email to Head Office also but no proper response.
I request Airtel to refund my money and collect their dish with setup box immediately.
This is highly unprofessional attitude causing monetary as well as mental trauma to me.

Aarif
[protected]@gmail.com
[protected]

My mobile number is [protected]. I had requested for the activation of 2 GB GPRS using *567# on[protected] around 12:15 AM. My balance was deducted by Rs 98 at that time only, but i didn't got 2 GB GPRS balance till now. whenever i checks my GPRS balance using *123*10# it is shows "You have 0.00 MB left in your account. Valid upto 28Jan11".

For this i had complained to customer care on[protected] around 12:30 AM, they told that my problem will be resolved within 48 hours. After 48 hours whenever i calls them they says you will be get 2 GB balance within 24 hours, but not help till now.

I am a student so i need to access internet frequently on move, so please activate my 2 GB GPRS as soon as possible.


Regards,
Pradeep Kumar

MY SELF KAUSHIK GHOSH USING AIRTEL PREPAID CONNECTION SINCE LAST TWO YEARS AND MY MOBILE NO-[protected]. AIRTEL DEDUCT MY BALANCE Rs-10/- AS ON 29/12/2010 WITHOUT ANY PROPER REASON. I HAVE CONTACT WITH CUSTOMER CARE THREE TIMES( REF. NO-CBDCC - [protected] / [protected] / [protected]) BUT THEY DID NOT SOLVE MY PROBLEM BUT REPLED THAT ''THE AMOUNT HAS BEEN CHARGED AS PER USAGE. ALL THOUGH I DID NOT USE THE BALACE. PLZ LOOK INTO THE MATTER- WHAT SHOULD I DO ?

Please Don't Want this call.(+[protected])
Thank You

Dear Sir
I have requested to disconnect my Land line number[protected] in the month of Oct 2009 and got the request number[protected] from Airtel customer care toward disconnection of the same. Dispite of this Airtel keep on sending the bill till feb 2010. In the month of March Airtel ask me to pay 1900 Rs towards disconnection of the phone. When resistant they reduce the amout to Rs.690 which was again not paid by me as all disconnection dues were paid in the month of oct and same was confirmed by customer care excutive.
Last week we got call from airtel number [protected] pretending to be SHO at Tees Hazari court Delhi towards issue of non bailable warrants with an option to pay the bill before 1PM on same day i.e. 29th Dec 2010.
This is clearly a case of Mental harrasment from an unethical organisation like Bharti Airtel.
Regards
Ajay

Hello,
Sir,

Sub:
To start mobile number incoming & Outgoing


My Mobile number's ([protected]) incoming & outgoing calls are blocked by Airtel ,
My calls directly goes to customer care .
but the customer support person told that all the documents submitted so far is clear,
also i have verified the mobile sim registration is done in my name only.
Customer care everytime said that my Mobile would be start within an hour.
But it is not yet started since 16 days.Its my LAPU sim & it directly effects to Airtel Buiness.
I am confused whether I have submit or not, if they have already then,
why submitting again.or why it has been blocked.It discontinue our Airtel Buisness

Restart my Incoming & Outgoing call on imigiate effect.

This is to complain about the laxity in handling services by Airtel which boosts to be one of the leading players in Mobile service provider in India. I was using Airtel number [protected] in the Name of Amit Lohani since last two year as post paid connection with Blackberry services. Recently on the 29th Dec 2010 , I converted by post paid number to prepaid by submitting all relevant document at the Airtel consumer center at Kingsway Camp Delhi. I was assured that by 30th December my Blackberry Services would be active.
It been more than 4 days and I have tried my every bit of activating my Blackberry services from my Handset and have called Airtel Helpline almost 10 Times complaining regarding the inaction on their part to activate my services. I have even visited their Consumer center twice but till date no action has been taken. They had given me a complaint number RBBRY[protected] on the 30th December but now that has been closed with resolving the issue.

A message from[protected] came to my mobile and the contents were furnished below:

Thank you for subscription to Airtel Blog(Bachchan). You have been charged Rs. 10 for 30 days. To unsubscribe, SMS UNSUB Bachchan to 52000.

I have not subscribed of my own. n every month Rs.10 is been getting deducted from my balance. n even today (02/01/2011) it has been deducted. i kindly request u to take some action n unsubscribe this airtel blog from my number, n this is my number : [protected]

Pls, mail me the details and address of the mobile no. [protected] user.
My e-mail id is [protected]@yahoo.co.in

Ten Sports Not Activated

Dear Manager,
My landline number is[protected]. I had requested to activate Ten Cricket Channel as Top up on this
landline on 24th Dec, 20.
I was promised that the Channel would be activated till 28th Dec, 2010 , however
nothing happened till that time. On 29 Dec 2010 I called 198 and lodged a
complaint and was promised action within 24 hours.
AGAIN NOTHING HAPPENED.
Then I called again and again aound 8 times but they said that they have activated it but still I did not get the channel. The Technical team is looking into the matter but I never get a call from them

HELP. IF YOU CAN.
Becuase I am not going to pay a single paisa for this month.

rgds,
Vivek Mohan
Noida.

sir,
I sumit manchanda using Airtel postpaid connection mob. no. [protected]
have already paid bill amount Rs.2561. on date 28.12.10 receipt no. 2728 at
pitampura airtel outlet by name Hospira Enterprises but it has not been updated
in your account.
Please find attached scanned copy for the same and request you to kindly update
your account .
regards,
sumit manchanda
[protected]
dt. 01.01.11

Please cancel my landline connection phone no. [protected], a/c no. 15755082 as I have no use of this no.

Dear Sir, my name is Suman Ghosh and my Airtel number is [protected]. Sir, I have brought Nokia C3 and as per Airtel's offer I shall get 2GB of free internet valids for 6 months. I updated my handset by customer representative. They told me that I shall be given this free internet balance. But even I have not got my 2GB free internet balance. Please help me to get this 2GB free balance. Thank you

I am facing problem from Airtel DTH Connection since when was got before 1 years.
My Connection ID # [protected]. Every time automatic top-up done by other person. thenafter i have contacted to the Airtel help cantre but no one solve my problem. resently below program activated automatically.
27/12/2010 NORMAL NRC Zee Talkies topups May-10 NRC 14.34
27/12/2010 NORMAL NRC Cine Plus Mar-10 (Upfront NRC Rs. 44.12) NRC 44.12
26/12/2010 NORMAL NRC Ten Cricket TOPUP Dec-10 NRC 33.09
Before many time this was happened and diducated amount re-paid to me. But this time not agree to repay whatever deducated amount automatically top-up.
kindly resolve my issue with best solution.
Rgrds,
Paresh M Panchal
M-[protected]

Hi,
I am getting lots of Advertisement calls and SMS on my phone.. I am not at all happy with service. These advertisement calls and SMS comes even in night as late as 11pm .. I dont want to disclose my number here. If someone from Airtel really looking into these complains I would like them to please contact me on my mail ID - [protected]@gmail.com, I would provide my phone number to block all advertisements ...

I assume this complains fall in right place....

FYI .. Please dont provide DND service as solution since i tried it and its saying that it will take 45 days to stop unwanted calls and sms ..

I tried reaching customer care and it charged me for per call but never reached to a customer care representative..

Customer care is not at all effective...

NO THANKS,
vkrusia

My name is Kalavathy.T
Airtel account number: 16008955
I am Using this connection for past 5 months.i am not receiving the connection properly.for that i have given complaints so many times.but in the month of october and november i didnt get the connection.so that i didnt pay this particular two months bill .but one of the employee from airtel company told that pls pay the amount of this two months RS.2086/- and give a complain to us then we will waver your amount. so i pay the amount Rs.2000/- and then i gav complain but till now it is not recover and they didnt waver my amount. this month i got a bill till now i didnt pay.Please take the immediate action and kindly solve this issue ASAP..Pls.follow the below complain numbers...
Complain No:[protected]wavering the amount)dated 02-12-10
Complain No:[protected]network problem) dated 27-09-10
Complain No:[protected]network problem) dated 22-09-10

Thanks & Regards,
T.VINOD KUMAR,
[protected].

Dear sir,

My name is Arun jangir and i am using airtel number [protected] from last 4 years but on dated[protected]:00 PM (approx) my balance was 123 rs. and after that i checked my balance on dated[protected]:00 AM that time balance was 2 rs. so i talked to customer care executive so he told me that i was using airtel live services from 11:00 PM to 7:00 AM but i clame that i have already recharged of rs.98 for access of GPRS and INTERNET having limit of 2GB and that time my remaining data uses was 1000 MB (approx) so there is no chance to use airtel live services. so custmer care executive told me that we accept your complaints and you would get a positive answer before[protected] till 5:00 PM but till now i have not get any response and my complaints number was-CBDCC[protected] .

and he was also give me a number of Airtel Nodel office his name is Mr. Sandeep i try to call him but he refused my call and not given any positive answer. so please help me regarding this metter.

My number is [protected], [protected]

DEAR SIR ,
Inter net service again not providing from 25/12/2010
FREE DATA USAGE OF 2GB FOR SIX MONTH NOT ACTIVATED IN MY PHONE NO [protected]


Name of the Subscriber NOKIA C-3 AND AIRTEL
Date of Purchasing 11/11/2010
Alternative contact number [protected]

I have purches nokia c-3 ON DATED 11/11/2010 and and insert air tel sim mobile no [protected] but internet not activated pl.rectify the problem as per the condition & term of nokiac3 and airtel.
IMEI NO. [protected]
Airtel will offer Airtel data pack for a period of six months with Nokia’s latest QWERTY mobile handset C3. Airtel prepaid and postpaid customers will get free data usage of 2 GB for 6 months under this offer. The activation of this offer is quite easy and once a customers inserts his Airtel SIM in Nokia C3

DETAIL OF TERMS BY NOKIA C-3 &AIRTEL


Bharti Airtel has introduced a new bundled offer with Nokia’s recently introduced Nokia C3. Airtel offers bundled offer with a range of mobile handsets and now Nokia C3 has also been added in that category. Airtel will offer Airtel data pack for a period of six months with Nokia’s latest QWERTY mobile handset C3. Airtel prepaid and postpaid customers will get free data usage of 2 GB for 6 months under this offer. The activation of this offer is quite easy and once a customers inserts his Airtel SIM in Nokia C3 ,it gets activated. It is basically applicable for the first Airtel SIM that is inserted in Nokia C3. It does not require any de activation as it remains active for 6 months. After the expiry of the offer Airtel customer can avail 2 GB free data usage at just Rs 98 per month and to activate the service they need to dial USSD code *567*14#. Nokia is available for Rs 7249 in India.



Dear Customer,

Thank you for contacting airtel.

You have expressed concern regarding GPRS connectivity for your airtel mobile number [protected].

We understand your concern and we will work towards resolving the same.

We would like to inform you that your concern has been resolved on 02/12/2010.

Please reset the below settings on your handset:

Menu - Settings - Configuration - Personal configuration settings - Add - Select Web
Account name Mobile Office
Homepage http://www.google.com
Username blank
Password blank
Use prefrd access point No
Select - Access point settings Proxy
Proxy address Disable
Proxy Port no Disable
Data Bearer Select GPRS Select - Bearer settings
GPRSAccess Point airtelgprs.com
Authentication Normal
Username blank
Password blank
Back to Personal account menu
Select Options - Activate

If the concern persists, Please call the GPRS helpdesk at 12118 (Toll free).

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.






Yours Sincerely,

Sarish Mottammal
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 02/12/2010 17:16:57
Subject:

Name of the Subscriber NOKIA C-3 AND AIRTEL
Date of Purchasing 11/11/2010
Alternative contact number [protected]

I have purches nokia c-3 ON DATED 11/11/2010 and and insert air tel sim mobile
no [protected] but internet not activated pl.rectify the problem as per the
condition & term of nokiac3 and airtel.
IMEI NO. [protected]
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