Airtel Complaints & Reviews

Sir,
provider- Airtel Communications (Prepaid)
Mobile No- [protected]
Year of subscription - 2003
Applied for transfer from prepaid to postpaid- 29/01/2011 at Jaysoft Infocom (Airtel Showroom), Purasawalkam High Rd, Chennai-10
Receipt No- 11705
Pre-printed Serial No- MTN[protected]
Customer care complaint no[protected] by supervisor named- Revathi and Executive- Manoj (Employ Id-66609)

As i have been using this no. from past 7 years as a prepaid customer and after checking the feasebility and knowing about its transfer to a postpaid connection is possible , i applied and submitted the required document and fees as applied. they gave me a time period for procedure as 24hrs. which was further extended to 72 hrs. and continued till date .

As speaking n number of times to the customer care executive as well as the supervisor of airtel customer care (call centre) the problem has not been resolved as well as, the behaviour with the customer is reluctant and very unprofessional. it has only caused loss and uncomfortability in my business.

therefore, i would request for a suggestion and solution in order to resolve this problem as soon as possible.

With Regards,
Chandan Shambhu
[protected]

I have applied for disconnection of Airtel Broadband services (Phone No:[protected] on 10 Jan 2011 (Ref No 403020). However even after several reminders the service is still not disconnected. I again registered a complaint regarding the same on 24 Jan 2011 (Ref No[protected]. However, no action has been taken by the company. I registered another complaint on 4th Feb 2011 (Ref No 1357120) and once again no action has been taken.
And on top of that the bill is being generated for the account during this period.
Kindly advise.

hi
this is kunal banjaria from khandw , m.p. india
my airtel no is [protected]
from last month i m getting a lot of problems related to wrong dedcutions from airtel and even not able to connect to airtel customer care so finally submitting complaint
customer care is even charge based
they pick up call n drop call
it has done several times
i m help less
my current balance is in minus 50
what should i do i m help less
please help me
[protected]

I Mr Sayed Akram Had taken Mobile Service(Life time Prepaid Card) From Airtel.From 25th September 2010 i had not used my card on 7th feb 2011 i started using my mobile i findout that my outgoing calls were not going so i went to airtel gallery they replied that my card will not be activated & my incoming calls will also be deactivated.I have taken Life time Card how can they deactivate my card.Please do the needfull

Dear Sirs,

I have a DSL connection from AirTel. Since JAN 9th my connection was not working properly. I have called more than 10 times to the customer care about the probelm and finnaly i get it fixed the line. But they have billed the rental for the days the connection was not working. I try to explain to then to get a discount, but they are not friendly to talk with customers. Also I tried to close my account, but they are not taken it. They keep said that tehy will try to do their best service. Finally on FEB 8th i'm able to get them to close the connection and now they are charging for the 10 days on pro data basis.

I strongly request all, please be careful with airtel.

If you want to cancel the connection, please get the Service request # handy to avoind hidden charges, Their customer care employee's are trained to entertain the cunstomers to keep the connection.

Please do not accept if you have final decision.

Thanks

Balaji

Dear Sir,

My personnal information is out by your DataBase....its not acceptable at any condition.

on 7th Feb I call to number ([protected])(Vodafone) around 10 PM. After some time, he send my Personnal information to Tata Docomo Number([protected]). Then she inform me that some one extract your personnal information.

I m also send u details of that SMS

find it.....

ye aap k vimal ji ki sim ka all data .


Account Balance : Rs.247.6 Validity : 31/12/37.
1.Local A2A : Rs.0.0 Validity : 31/12/99.
2.Local SMS : Rs.0.0 Validity : 31/12/99.
3#ty : 31/12/99.
4.National SMS : Rs.1429.3 Validity : 04/03/11.
5.STD SMS : Rs.0.0 Validity : 31/12/99.
6.Balance : Rs.0.0 Validity : #A night calling : Rs.0.0 Validity : 31/12/99.
8.Gulf : Rs.0.0 Validity : 31/12/99.
9.National mins : Rs.0.0 Validity : 31/12/99.
10.G#idity : 22/02/11.
, for Subscriber MSISDN : [protected]


This is serious Matter regarding stolen my Personnal Information from my airtel sim data.
Take this issue on Priority basis and give me answer....why dis Happen......



Otherwise i will go to Consumer Court.

--
Vimal Garg
Mob: [protected]

Hi,

On 22nd of Jan, I went to one airtel store (teynampet, Chennai) to get new postpaid connection for my vodafone number.
I submitted all required document and paid Rs 350/-

I have following concerns:
1) Till now, I didn't get airtel connection. For last two days, I am trying to get some update. Several times I called them, but they are not at all giving me any update.. It seems, noone knows, what is happening. They are keep on giving me each others number to get the update, but no-one is replying properly.

I want to know, is there anything missing from my side, let me know. I am really got frustrated.

2) I paid 350/- but now I got confusion, why did they took 350/- instead of 19/- which is the porting charge.
Do the rest 331/- is for new postpaid connection?
In my office, airtel is providing the postpaid connection without any activation or any other charge.
For the same connection, I paid 331/-.
Can you please guide me what is this charge? Is it refundable?


Can you please help me to understand what is happening or how much time will it take. They said, it takes 7 days, but still I am waiting.....
--

Regards
Manish

I received an SMS from Airtel (AD-54321) on 8/2/2011 saying that I have renewed for subnobad subscription service and I have been charged Rs.15/-.I called up the helpline and informed them I never used this service and thus have never even renewed it. I asked to cancel the service and return the deducted balance.They informed the service activation has been done by me itself which actually I have never done and also the deducted amount cannot be returned.Request you to please help me.
My request reference number is CBDAL[protected].

Elvis Mattos
email id: elvis.[protected]@gmail.com
Mobile: [protected]

airtel commited - A2A 1 paisa per 6 sec.& other call 1/2 paisa per 2 sec, & sms 1 pisa,
but sms charges @ 1 Rs.plz do the needful,,,,,,,

When I submitted an aplicaion to port-out my Airtel number [protected] to BSNL, after generating the UPC code I got a call from Airtel, "why you are changing operator?" I told them becaz of high tarriff plan. So the executive politely said that 'Sir,your tariff plan will be changed within 24 hrs, as All local Airtel call @ 10p/min, All other local call @ 30p/min & STD calls @ 40p/min." I said thanks to him. and call was disconnected.
But after 8 days I received 2 messages, both were same as :Your Airtel surprise offer valid now: local calls to Airtel @ 10p/min, other local calls @ 30p/min & STD calls @ 40p/min. This offer is valid for 60 days.
But after completing 24 hrs Iof receiving this message, my call charges are Local Airtel Calls @ 30p/min & Other Local & STD calls @ 40p/min.
so I asked the executive about this, then they said that plan will be actavated shortly.
bou after 2 days my call charges are same.
so what should I have to do or port-out to other operator?
please help me Airtel Executives Sir or any body...................[protected],...............[protected]......

Sir,I have airtel mobile sim no.- [protected] that sell at 4 feb. 2011 I ge 20 rs. balance and 100 MB internet free and I recharge 10 Rs. two vouchers that I grt 32 Rs. as with SIM.I use 92 MB at 7 Feb. 2011 at night I use 3 MB more that total is 95 MB. When I disconnect it is show you have balance only .14 Rs at last IT deduct 25 RS. When I call customer care They say from here NO balance is deduct. Please help me.

I am using airtel prepaid number [protected] since 4 years. I wanted to change my network provider from airtel to aircel.
so I used the porting service then I got the Unique Porting id "AA114A5J" on 22nd jan'11.
I submitted the mnp application in aircel on 22nd jan'11 itself.

But the problem here is airtel is not accepted my mnp request to change from airtel to aircel service.


Regards,
Ram

Hi Sir,

This mail is regarding the continuous issue's i am facing with Airtel Services. On 28th Jan 2011 i received a call from Airtel that there was tremendous rise in my calling facility and they told me that your unbilled amount is Rs 9000 plus. They asked me that is there any reason for such call's. I simply told them that i am not using this calling facility since past more than 1 yr. After that i logged a complaint regarding the same on Airtel and its reference id was[protected] and i talked to Mr. Bharat Rathore on same. Mr. Bharat Rathore told me that once my next month bill will be generated(Due- 23 Feb-2011) this problem will be resolved and i don't have to take worry regarding the same. This was fine until i am getting services from Airtel, on 2nd Feb2011 my DSL and calling services was made inactive from Airtel Side.

After that i again called on Airtel that my services are not working and the representative(Reference Id[protected] told me that there was unbilled amount of more than Rs 9000 therefore we made this service inactive from there end. I told him that this fault is not from my end there was some issue from Airtel side and after some discussion and continuous call(Reference ID[protected] my service were again made active on 3rd Feb2011.

Now today i again received a call from Airtel that my unbilled amount is more than Rs.9000 that is why my services are going to be inactive, then again i called to customer care and raised my concerns but in-spite of helping me that they are laughing on my concerns at their desk and the girl to whom i called she laughed(which was not professional at all) and told me that she cant handle this and is going to forward my call to senior representative. In past 3 calls for which i have mentioned the reference id, they gave me two numbers[protected] and[protected] and told me to call at this number they are going to help me out.

I called on this number and it get received after calling it for more than 5 times. There i talked to Mr. Prashant and told him my concerns. He told me that from my side there were two calls on premium number 1752 and he told me that once i will pay all unbilled amount he will deactivate this number. I told him that i haven't used my land line since past more than 1 yr and i don't know how i have these much unbilled amount and i am not going to pay a single penny o[censored]nbilled amount which i haven't used. He asked me to again call customer care as he cant help me more than that.

I again called Customer care and told them the same, that i called on those two numbers and they are not able to help me out and asked me to call at customer care. everyone is throwing ball in each other court. Customer care asking to call on those two numbers, there they are asking me to call on Customer care

So after this pathetic experience with Airtel i am dropping you this email and mentioning all the reference id so that it might help to sort out my issue. My services are made inactive because of the unbilled amount i haven't used and the experience with the Customer care was also very bad, the way they dealt with my issue.

Reference Id -

[protected]Bharat Rathore)
[protected]
[protected]
[protected]Miss Harsha)
[protected]Miss Shweta Rai)

The only amount i used to pay is Rs.881 - DSL Usage only(799 unlimited plan + service tax). Please look into this issue so that i can get services uninterruptedly.

Hoping to get my issue resolved as soon as possible

Thanks
Hemant Bhatt

SIR

MY NAME IS SALMAN KHAN ,[protected] IS MY AIRTEL NUMBER I HAVE SUBMITTED

MY DOCUMENT AND MY ID PROOF, BEFORE 8 MONTH , BUT ITS NOT CHANGE, WHEN I TALK TO COSTUMER CARE , MANY TIMES BUT THEY ARE NOT RESPONDING TO ME, AGAIN I HAVE SUBMITTED MY ID PROOF, AND MY APPLICATION NUMBER IS 3764697 IS AIR TEL APPLICATION NUMBER ALONG WITH MY ID PROOF, PLEASE RECTIFY MY PROBLEM, AND REGISTERED ON MY NAME ,SALMAN KHAN

On 1st february 2011 my mobile balance was unnecessarily deducted and when i approached to the customer care executive then the outcome of my complaint was not satisfactory.
I also tried to approach to the customer care executive again on 8th february but i was not given the proper response.
Therfore I am approaching you to complain about my balance deduction.
I am sure i will get satisfactory results from you.

Thanks & Regards
Abhishek Mehta

Respected sir,
i am a new customer of airtel, my mobile no. is [protected], actually i had changed my operator from reliance to airtel under the mnp scheme on 22nd of january, and my number as scheduled to be activate from 29th january was not activated but later it activated on 30th after my complaint to customer care, from the same day i was facing the problem of not getting the incoming calls on my number, so i complaint for that proble on 1st of february but it was resolved then now i am facing a problem that i am not able to recieve any incoming call particulary from mtnl customers whether mobile or landline it shows the error message that the number does not exist i had complaint about 20 times to customer care and every time they are saying we are transferring your call to senior executive but they disconnect every time and i am not able to get any result of my problem . so i request you to please to any necessary action against my number so that my problem should be resolved. i will be very thankful to you.

Jitin Malhotra
395, bagh kare khan,
azad road, kishanganj,
Delhi-7
[protected]
[protected]

Sir

I had applied for MNP with Airtel on 21st January 2010 for my mobile number [protected](Tata Docomo).The executive at Airtel asked for 7 working days but even after 15 working days my request was not completed.The name of Airtel Relationship centre is Virs Gallery and is located in bavdhan,pune

Thank you
Vikash Choudhary
[protected]

I have two post paid CUG connections with Airtel. (CUG plans but I pay the bills myself).I have been facing network issues for more than 6 months now. I have regularly month on month called the customer care(121 & 198) for the same for which I have been getting answers like it will be handled in 2 days or a week. Once I was even told that a person had been to my office area for survey and it was found that there was network issue for the whole area and so Airtel is planning to resolve the issue by putting up some booster on the tower. Which I think has not been done till date.I face network issues not only in offiece area but also at my residence.
So at last I got fed up (similarly many others in my company) with Airtel and decided to quit. We have got a corporate deal now from Vodafone as well.After the MNP was launched I decided to switch over to Vodafone.I completed the formalities with them and also got the portal ID. But later I was informed that my request was rejected by Airtel.When I contacted 198 for the reason I was informed that I was holding a CUG number so I cannot go for MNP.This means that Airtel will not provide any network to the numbers in the areas mentioned above. If the customer is complaining he will be given false assurances. And when we decide to take help from the MNP facility we are not relived by AIRTEL under false claims. I enquired many other SP like Idea, Vodafone, Aircel and it is only AIRTEL that is claiming that CUG numbers cannot be ported.I would really like to know why Airtel is trying to harass customers without providing any better service.
Really i would suggest anyone who is working in Chennai MWC area and stay at Tambaram are avoid using Airtel..it is the worst service in the area...
Can anyone also let me know who is the ombudsman for Telecom Service issues?

DATE.07.02.11
NAME. IMTIYAZ PATHAN
ADDRESS. KASAMHALA COMPOUND
NEAR SHRINATH PETROL PUMP
KARELIBAUG,VADODARA-18
MOBILE NO.[protected]
TO
THE POLICE INSPECTOR
KARELIBAUG POLICE STATION
KARELIBAUG
VADODARA

SUB. Chit with me
Respected sir

Jay bharat ke sath main batana chahta hun ke aaj dupar ko 12.28 pm ko mere mobile par ek call aaye thi jiska number hai([protected]) jo maine phone received kiya to usne kaha ki main airtel company se baat kar raha hu. Aap ka lucky draw main number laga hai jis ki price hai 15000/- krupya aap ka naam aur address kahe.maine apna naam aur address bataya baad main usne kaha kya ye aap ka pehla lucky draw hai maine bataya haan.usne kaha ki maire system main to 6 manine pehle bhi aapka ek 500/- ka lucky draw lagatha. Maine kaha muje ayesa koi price nahi mila usne kaha ki shyad vo price bich main jo retailer hote hai vo khajate hai isiliye company ne customer co directly inform karte hai.

Fir usne kaha ye price paane ke liye aap ko hamare nearest customer care par jana hoga aur usne kaha aap kitni dere main customer care office par pohonch sakte ho maine kahe mere office se pass main hi hai main 10 minute main pahoch saktahu usne kaha thik hai main aap ko 10 munite ke baad call back karta hun.

Main customer care office pohcha thodi der main uska phone aaya aur usne kahan aap ko main jo number dun vo customer care executive se recharge 786 ka karne hai jo bill kull TOLL FREE hai uske baad aap ko ek receipt di jaygi usko sambhal kar rakhna hai vo receipt cheque milne par jarurat hogi usne muje teen number diye(1.[protected](2)[protected](3)[protected]) jasper teen recharge huye

Last main jab maine customer care executive se receipt mangi to usne kaha aesi koi recept nahi milti hai aur usne kahan ki three recharge ke 2358/- aap ko pay karne honge koi TOLL FREE nahi hai

Maine customer care executive ko 2358/- dekar aaya aur fir main airtel nodal office main baat ki to muje bataya gaya ki voh sare farji recharge the aap instant FIR karain kiyun ki recharge ki information hum sirf police ko hi detai hai

IMTIYAZ PATHAN

Hi
I recharged my Mobile No. [protected] with two recharge coupens on 7th Feb2011 as per below details.
-->First Coupen Serial.No.[protected] for Rs 10 (one day validity) for which Rs.9 is showing by checking on *123*5#.
-->Second Coupen Serial No.[protected] for Rs. 15(Zero validity)
　
I tried to call customer care 121 and 198 from my Mobile No. [protected] for which i am getting a message error''check operater services'' .
Now i have complained through calling Airtel hotline No. 51111 (from Airtel Store Sec 7 Rohini)for which i recived various complaint No. as below:
Complaint No. One:CMPRO[protected]
Complaint No. Two:COGCL[protected]
Complaint No. Three:COVWC[protected]
I am not able to understand which complaint has been resolved and which is still Pending as complaint details are at your systems which are not working today as per your customer care deptt.point of view.
In brief
:I need to utilize my coupen No.[protected](Rs 10) which has validity of One day and for which i got a responce from Airtel Hotline No.51111 that Airtel's systems are not working today so i will not be able to utilize this balance today .In such a condition this balance will definitey lapse.
Why should i suffer if systems of Airtel is not working today.In such a case kindly adjust this balance to my main A/c.
Kindly Resolve above two issues ASAP.
I am not able to call from my Airtel cell No. [protected] even after recharging with Two coupens today(7th Feb,2011)and getting following message by dialling 0123*5#
'' Dedicated account 5 remains 9.00 INR and will expire on FEB 07 2011 -Busy & can?t take calls? Use airtel call manager''
Please resolve ASAP as this coupen is valid for today only and the balance will lapse because o[censored]ndue delay from your side.
Regards
Vineet Bhatia
[protected]