Airtel Complaints & Reviews

Airtel rejecting my MNP application
I am using airtel no [protected] (Kerala) for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from airtel to IDEA.
And i went to IDEA show room and i submit my id proof and porting charges.

But i receive a message from IDEA that Airtel mobile operator reject your porting . Because of Contractual obligition. Actually in my case there...

my email id [protected]@gmail.com mob. no. [protected]

Sub: refund of balance amount of tel no. [protected], B Band account no.14068139

my b band disconnected on 6/9/2010 till date balance amount of Rs 187 not refunded . I am shifted from Bangalore to Ranchi Jharkhand INDIA.
my present address is given below has been informed in writing well in advance may I know how much more time they will take.

Manjari Sinha D/o
M K Sinha
E-269,Sector-2
Dhurwa
Ranchi 834004
Jharkhand
India

Manjari Sinha

My Mobile No[protected] and it is a prepaid connection. On 29.01.2011 night balance was Rs 68/. On 30th Jan the balance was Rs 38/ only. They with out availing any value added service, they charged Rs 30/ from my balance. Why they are un necessarily charged my account?

On more important thing, the same was taken up to customer care on 30th Jan by 6.41p.m. and the call was chargeable @ Rs0.50 for every three minutes but there is no officer in the chair to redress my grevence. But they switch on the recorded music and announcements and charge Rs0.50 for the un attended call.

This is one way of looting the public money by the service provider.

sir

We have taken airtel boadband plan of Rs.999 in last week of Nov. In first week of Dec our set top box of Airtel IPTV was not working . We lodged a complaint for the same against Complaint ID.41876512 . One of the engineers of airtel came to resolve the issue and replced the set top box to an old one and without giving us a chance to check the new one , he just left. This set top box is quite old and slow . Again a complaint was lodged against ID 41923718 and committed to be resolved in the same day before 8 o clock but remained unattended . Again at customer care no.121 we lodged a complaint on 12/01/2011 under complaint ID 41848220 which was aunattended till date . In connection to the same today on 30/01/11 at 10a.m again we lodged a complaint at ccno. 121 which was attended by Ms Satya Priya one of the employee of airtel . She assured that the complaint will be resolved before 2 p.m. At around 2 p.m. we got a call from airtel on the landline by Mr. Mukesh that whether we have lodged a complaint and what is the complaint . He told that this call is to resolve the complaint .

Sir, we have taken broad band plan in nov 2010 and under this plan the set top box supplied to us was working very fast and the replaced one is very very slow . Plis let us know that asking for the problem over phone is the resolution of the complaint . We are paying airtrl bills as per the contract in time but finding lack in your providing correct instrument for the service .

Plis note that tommorow 31 jan is the due date payment of your bill . The bill will be paid well within time if the service will be provided as per the contract and the set top box will be replaced or the bill will not be paid . And in this connection I would request you to diconnect the broad band plan we have taken or provide us a satisfactory service .

from:

Raj Kumar Verma
airtel a/c no.16176935
phone. no. 45647517

Hello Sir / Mad'm
I got a SMS form airtel cust. care on 29th Of Jan '11 ,that I need to submit my documents once again
for the reverification of the same. I find it bit piculiar why should a client needs to re-submit the docs. Its the responsibility of the company to take care of their clients records.
They even mentioned in the msg that I need to submit the docs at my earliest else they are going to deactivate my out-going & in-coming service simultaniously.

According to me they should send a verification call to the cust. instead of asking for the docs.I will be highly obliged if you guys can do something and help me sort out this problem.


Thanks
Warm Regards
Manik Das
mob no-- [protected];Email - [protected]@rediffmail.com
Altr No- [protected]

i m Pardip joshil.i want my outgoing call record of the airtel prepaid number [protected]. plz send me the details and number is in the name of the friend

To

Airtel
Manager - Cell Tower
Hyderabad

Sir,

I would like to give a complaint regarding an Airtel tower in an area which in right in the middle of a residential colony and very near to a lower primary school.
The tower is located in Adarsh Enclave, Road No 4, Lakshmi Nagar, Saidabad, Hyderabad - 500059.
There is a primary school around 20m from the tower on the west side.
A park for children is on another side which is 10 metres away exactly opposite this apartment.
On the east side is a 5 storey apartment Sri RamaSai Residency, which also will be in the main beam and 30 metres away.
There are also many play schools for very small children in this residential locality.

Sri RamaSai Residency has 25 families staying in it. There are lots of small children in the apartment. The fourth and fifth floors are in the main beam.
Recently it has come in the newspapers that cell towers are not to be installed near schools, play grounds or in residential areas.

And having the tower so near is a very serious health hazard for all the residents and am seriously worried for the health of my family, the other families in my apartment and the school kids.

I request you to kindly shift the tower from the present location and move it far away from the residential area.

Am attaching the layout from google maps.

I am sure that Airtel will resolve this issue immediately with a high priority.

Regards

Praveen

Mr Kohli,
This is to bring your attaention & feed back to you about the renderence of Poorest service of a Airtel complaint cell toll free no 198. I am having a problem regarding the deduction of Rs. 1.20 per call from my Mobile no. where as I have opted for per paisae per second on my mobile no. When I have spoken to call center officer on toll free no. he forwarded the call to higher official which does not responded, This happened several times. Mr. Kohli I am reminding you that now this is time of Mobile Portability n in this kind of services, how you can retain your subscribers, I really have a pitty for Airtel. You are requested to take appropiate action regarding this matter to concerned asap

Regards
Chiterrekha kala
Criminal Lawyer
Uttarakhand Bar Council
Mobile No. [protected]

cc: Retained for future





On Tue, 31 Aug 2010 16:56:27 +0530 "CHITERREKHA KALA"[protected]@rediffmail.com wrote
Mr Manoj Kohli,
This is my third reminder to you regarding my cell no [protected].

Whenever I'Ll make a complaint to you, someone from customer care cell looks after my complaint. But it is really very sorry to say you that repeteadlly Money is deducted from my Airtel Number.

In this no. we I have took up recharge for internet for one month in which 2GB download is free, But Rs. 33 + Rs 9 is upfront deducted after running internet connectionas on 28 Aug & 31 Aug 2010 respectively.


I'll make call to Mobile No. [protected], but concerned cell no. is not ready to pick up the phone. Therefore request you to kindly take the appropriate action asap.


Regards
Chiterrekha kala
Criminal lawyer
District court Dehradun
High Court Nanital
Uttranchal
Mob: [protected]
CC is retained for future reference

Chiterrekha kala
Criminal Lawyer
Uttarakhand Bar Council
Mobile No. [protected]

I m Subhashis Sarkar, mobile no. [protected]. Today 29/1/11, I got a massage from AV-AIRTEL (54321) that "you have renewed Tadkalive. You have been charged rs. 20/- for subscription." I cant understand when I have subscribed Tadkalive. I m requesting u kindly unsubscribe this service as soon as possible. Also this is my request, without any information pl. Do not activate any sevice. I have already registered DND service.

SUBHASHIS SARKAR
[protected]

Dear sir
i have purchased a number [protected] from airtel vendor and it is on from that time. i have used and made calls now they have disconnected my number on 25 jan 2011 and now saying it is due to non use of number and i am saying that i was using this number. i am in maharastra now so due to high roaming charges i was not using it and even there is no facility to recharge it but it was on and i was attending calls and sms.
i have sent mails to nodal officer and also appealant officer and they have not given me satisfactory response. how can they disconnect my number without prior information. if we are taking a number we provide all information so they should also provide us these information that if i will not recharge it with specified amount in specified period then they should disconnect but i have not got any proper information about it.
so please help me
thank you my no is [protected]

My Mobile sim card Invalid sim Card
Dear
Officer of Airtel
sir,
I am use airtel mobile sim card but when inserted today28/01/2011
mobile service are stope without any pree information,
I bought it at 999 Rs. which is life time sim.
My invalid sim no. is [protected] (LIFE TIME)
so please start the service and inform why my service stoped.
my mobile show the message INVALID SIM CARD

My contact no. is [protected]
Address : Santosh Nanaji Wandhare,
Pathanpura Ward no 46,
Kisan Wasahat,
Chandrapur-442402 (Maharashtra)

Thank you
your customer
Santosh Nanaji Wandhare (Maharashtra) CHANDRAPUR-442402

I am using airtel no [protected]. Ap . And i want to change my mobile operator . Through mobile number portability .from airtel to aircel.
And i went to aircel show room and i submit my id proof and porting charges.

But i receive a message from aircel .in that. Airtel mobile operator reject you porting . Because of obligition of subscriber agreement.

And contact my airtel customer care and appellate authority about this issue no one has respondig . Please. Help me sir

A few months ago i have given a resquest letter to Supreme Telecom erode to discontinue my mobile number as there were some fake billing summary.They accepted the letter and destroyed my sim themselves.But still i am getting bills for my mobile number.But the supreme telecom does'nt take any responsibility to follow the issue and close it.Even the tamilnadu nodal officer is not responding to the e mails regarding this.

Also airtel stealing money from my prepaid number saying that last sms charges and last call charges.This happens whenever my pre paid balace comes below Rs.20

i don't know how to handle these mobile mafia.

Dear Sir,

I was holding Airtel landline phone number[protected] with internet facility. For the last two months internet was working intermittently. Despite several requests and complaints, Airtel did not rectify the problem. Every time they tried to persuade us to continue with the service assuring that the complaint will be resolved.

Finally, fed up with Airtel’s false promises and poor response to resolve the problem, I decided to discontinue with the phone and internet facility. My complaints 41276262 dated[protected], 41504638 dated[protected] and 41627470 dated[protected] and e-mail to [protected]@airtel.in dated 10/01/2011 is reproduced at the end of this mail.

I received a bill of Rs1081/- to be paid for the month of December 2010. I received a call from a supposedly Airtel executive to pay the bill before disconnection. On enquiry about the security deposited by me the executive informed that I had given a cash security deposit of Rs500/- After much haggling the executive agreed to adjust the amount of Rs500/- with the bill amount.

On checking my documents I found a security deposit receipt of Rs850/- also.

On 24 Jan 2011 I received several calls from[protected]. A girl was on line, who refused to disclose her identity insisted upon me to deposit the full amount of Rs1081/- to settle the bill. She verbally assured that Rs1350 (500+850) would be refunded within 24 hours of deposit of Rs1081/- I requested her to send an e-mail assuring the refund within 24 hours. She refused to send the confirmatory mail and threatened that if I do not pay up Rs1081/- in cash then Airtel will continue billing me and I will have to pay much more.

As such I have lost faith in Airtel services and can not rely on just a phone call saying that my deposit will be refunded. I am also not sure if the phone call is from bonafide Airtel office or from someone else.

Subsequently, the phone instrument and the modem were collected by an Airtel executive on[protected].

I request your good self to intervene in the matter for the following:

• Arrange to get my refund
• Arrange to get a formal letter of disconnection from Airtel
• Protect users from threats by Airtel
• Penalize Airtel for the not providing satisfactory services but charging the users
• Accept discontinuation request from users without any hassles
• Provision to discontinue service by simply sending an IVR code from Landline number
• Immediate refund of security money after adjustment of bill amount
• Penal action in case o[censored]se of threatening language by Airtel
• Method of identification to ensure that the call is being originated from bonafide office and member of Aitel

Hoping to get justice from your good office,

With best regards,

Wing Commander (Retd.) KK Grover
[protected]
E-mail kk.[protected]@gmail.com

****************** E-mail to Airtel for Disconnection ***************

[protected]@airtel.in to me
show details Jan 10

Dear Customer,

Thank you for writing to airtel.

With reference to your e-mail dated 10/01/2011, you have expressed concern regarding delay in cancellation for your airtel fixed-line [protected].

We would like to inform that your request for cancellation is already registered with reference number 1332136.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.




warm regards,

Rashmita Raj Laxmi
customer care executive
bharti airtel limited

Respected sir/madam,


My name is Santosh Kumar Pandey & mobile no - [protected], i have used airtel prepaid with 2.5 years
company have been many times activate services without my request & notification and then after charged, every time i complaint & get return charges, in last month airtel activate "Jokes" on sms
service without my request then after my balance is going on minus, Company charges Total Rs 35/-.

Please take strict action against such type of wrong mall & theft practices.

Hello there,

I've bought Airtel Rs.251 internet pack on 05-Dec-2010 that provides 8GB allowance with a validity of 3 months. However the validity got expired on 16-Jan-2011. This was pack was bought for the mobile number +91 [protected].

After having series of discussion with Airtel customer care for around 3 hours the problem was not resolved. So far I felt Airtel is the Number One for Customer Service in the Telecom sector in India. But this proved that even after so many promises (which proved to be false) from customer care agent no solution has been provided to me.

Kindly take this complaint as means to probe in to the situation and take appropriate action against Airtel.

Thanks
Balaji

I was using airtel landline number, internet connection and IPTV (Rs999 plan)before march 2009 in sector 15 noida. Phone number[protected]. In march 2009 end I made a request to shift my connection to a new address in sec-71 noida. I was informed that since airtel has no network in sector 71 noida so I can shift the number so I made a request for account closure. I was informed that I will receive a call for account settlement. But I didn't receive any call. I made atleast 3 followup on customer care number in April 2009 first week and each time I was informed that I will receive a call from them soon, which I never got. Then I received my bill for month of march and april(23 march to 22nd april 2009) which was around Rs. 600 which was less than the regular bill(999+taxes+ phone bill). I thoght that my account is closed and I have receive a bill on prorata basis for 23 march to 30 march 2009. And I maid the payment.

In july 2009 I started getting call from airtel that I have a overdue of more than Rs. 2000. Several times I have explained the situation to people from airtel who make call to me. But I am still getting call and threat that I have to pay my bill or face the consequnce.

Since it was airtel's inability to provide me connection on new address, they should refund me IPTV installation charges(Rs 3499+taxes). But I have not rceived any refund.

Should I complain against airtel in consumer forum or some other authorities. Please advice.

Barun Prasad Mishra
[protected]@rediffmail.com

I am activate AirTel Call Manager Service on 19 Jan 2011 at 11.52.54 AM, but it was not working on 25 Jan 2011, I contact customer care on 26 Jan 2011 for this but they do not Solve my problem still now on 28 Jan 2011 at 01.00.45 AM, My Mobile No is [protected]

We are having 2 phone connections, 2 broadband of airtel since 2007. Last September we had a couple o[censored]nresolved issues with 1 broadband and we decided to terminate it.

When we gave request for termination, there was a proper response and they offered us a retention plan of 2mbps with unlimited usage. We accepted the offer and till 3 days back Jan 24th 2011, it was perfect.

Suddenly my speed was dropped down to 1mbps. Upon calling customer care, I got a response that my plan has only 1mbps speed and its like that. To get a written confirmation, I emailed Airtel customer care,

Their reply cutting out the automated part
********************************************************************************...⇄
We would like to inform that currently your line is active under Combo
499 unlimited plan with effect from 13/01/2010 as per our records. The
broadband speed under this plan is 1Mbps up to 5 GB usage per month.
********************************************************************************...⇄

They are saying I am in that plan since 13/1/2010, but as a fact I was put into retention ONLY on October 2010. That itself is wrong

Again I emailed nodal and a lady called up. She heard the whole story, she said she would call back after somtime.

After few hours, she called up and said, I was on a 1mbps plan and I am still on 1mbps plan and I was getting 2mbps because of a topup which they have cancelled now.

This is truly pathetic, how can they cancel like that. First of all the person who called me and gave the retention offer never told me it was a topup and the validity was limited.

Hoping for a resolution, I sent an email to appellate authority after the resolution time of nodal officers desk.

A guy called up (not sure if it was a response to nodal team again or the appellate itself)
He repeated the same words as the other lady said. That we have cancelled the offer and that I cannot give you the 2mbps plan / topup and If you want go and take the other plans in website.

********************************************************************************...⇄

So far this is the worst customer service I have got, as a customer and from a customers point of view, retention plan which has no details on the website, I have no ways to confirm the details of it. So i believed what the airtel executive committed to me

In fact I got the plan properly without any billing issues for 3 and half month. All of a sudden, without any intimation, not even an email or sms, Airtel cancelled offer. Even on calling customer care, they have no information.

I have over a couple of mobile lines, phone lines and 2 broadband connections with airtel. I informed them that I would be moving my mobiles through MNP and shift the broadband if this is the way airtel treats its customers. The reply the guys gave was, "YES YOU CAN GO AHEAD AND TERMINATE"

Heights of pathetic customer service. I just hope this remains an isolated incident for other customers, but I would not recommend anybody to go for airtel broadband in my region alone. In chennai and pune, my offices having Airtel are far better than this.


Regards
Ashok

today ,27th jan 2011, tuesday at 10:29 pm, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.