Airtel Complaints & Reviews

I am Arpitkumar, just converted my pre-paid account to Postpaid....
While taking the connection they will say NO EXTRA CHARGES.
After Taking connection they will Charge for every stupid things.
for me when i call Customer care and compain them as i was not able to do the confference call (as part of my daily routine), thay guy ask me to activate that server and you have to pay 50 Rs P.m. I was shocked.
Actully while taking the connection, they should update all this activation charges......... They have very good pamphlet why dont they add this in it.
instade of getting some rough word from customer.

Please do not go for the post paid connection. else ask about all the minor minor services they provide and charge for it.

Dear sir


Previous day call 26.12.12 cell number [protected] . he call information ur lucky for air tel prize & gift hamper. so recharge Tk. 300 and bonus get. my message option receive but not active. another call gift hamper ,so u can felxi our employees fund Tk. 2,0000([protected],[protected] ) and prize vat purpose Tk. 1,000 ( [protected]). after flexiload zZTk. 3,000 and another call Tk. 2,000 for gift carrryinh cost. so i further Tk. 1000 felxiload[protected]. but complite felexi and mobile ur switch off. i know airtel company are very large company, so i hope that ur valuable customer not fraud.


Thanks and bestregards



Sr. Accounts Offficer
Ha- Meem Group
Assistant Manager ( Accounts Department )
Modern Cargo Carrier

Dear Sir,

I am prepaid user of Airtel(my no: [protected]). I am recieving the Advertisement Messages and Calls and keep disturbing me the all the time,. Recently I got a advertisement MSG from Airtel itself message meant for: If I reply back to 53030 I may get some recharge(top-up) amount (there is no note TC apply) when I replied back to 53030. It automatically dedecuted Rs 3 from a/c. And got another SMS with general question, If I would answer the question. I would get prize. I even replied back to this SMS. Again Rs 3 deducted from my a/c. These are really cheap tricks which always cheating the customers. To my wonder, AIRTEL is encouraging the these kind of marketing to get some adv amount. I would really apprecaite if you take any action of this kind of cheaters or Please advice me How can i fight this kind of fraud advertisements to save so many customers's money like me.

Thanks in Advance
-SRi

Sir,

I am not sure whether action will be taken on this kind of service/fraud by Airtel.
My Airtel DTH cust id:[protected].

I have taken Dth connection for 7 months free package South Value Plus with Telugu regional pack.
But it was activated with Tamil regional Package.

I called customer care to de-activate tamil regional pack and activate telugu regional pack under South Value plus. But the cutomer executive has changed the whole package to South Super value.

I raised a complaint to revert to original package on Dec 12th 2010. The resolution time is 48 hours.

Immediately after one or two days, my connection was suspended. I have called the customer care daily but nothing happened. I had a big fight with their supervisors and escalated to grievence dept.

It got resolved on 21st dec. But reduced the number of free months to only 5 months.

I got shocked with the fraud they are doing.

I raised a complaint on 24th to correct the issue with months. Again they suspended my connection.
When asked about the status of complaint they told it is resolved.

As a customer, i lost trust in Airtel totally, I want to get my money back.

My details are :
cust name: Praveen
cust Id : [protected].
Date connection taken Nov 26, 2010.
contact no: [protected].

Hope I trust consumer complaint cour in resolving the fraud they are doing to the customers.

Regards,
Praveen
[protected]

Dear Sir ,
I had recharged my card for an amount of rupees 50 on 26/12/2010 and also activated a mobile internet pack for rupees 13. After the activation (Message from number 9001 said" Dear customer,Your GPRS service has been activated. Now enjoy unlimited Internet browsing.") I had started browsing a few sites. I now have received a message deducting my cash balance to rupees 13.86. I was confused and after much search I found a number'543210' to which i sent a message. I did not recieve any answer as to my query. I have not downloaded anything and am not understanding the service provided by Airtel mobile internet pack. Please attend to this problem as soon as possible. I expected a much better service from Airtel and expect to recieve an answer.


my phone number is:[protected]

serial pin for mobile internet pack:3597832

Thank you

we purchased nokia n8 mobile on13/12/2010 with a offer of free mobile internet from airtel for 6 months. but till 26/12/2010 we are not able to use any internet service on said phone.we insert sim of airtel company just after we purchased the handset & no other company sim card used by us in this handset. when we complaint at airtel flagship store (hargobind nagar, phagwara) then they said this type of offer not provided by the company.but offer label printed on the handset box & we also contact at nokia care(opposite bus stand, phagwara) they said the free internet service will be provided by the airtel not by nokia. we also complaint at airtel care no. 12118. our complaint no. is[protected]. they insure us that will survey the complaint but till date we get no response.

Details of handset:- nokia n8 serial no [protected]
purchased from:- Mobile house pvt ltd., phagwara gate, jalandhar city[protected]
bill no:- 15563 date 13/12/2010 amount 23600.00
we r looking for a stricked action on service provider, thanks

Sir i wanted to deactivate that connection for which i sent mails to there email id "wecare.[protected]@airtel.in"
Sir,
I here by state that I've been shifted to another location due to some unavoidable reasons and so I'm not in the state to enjoy your airtel broadband connection services further. I have already cash paid my due bill dated 11/12/2010 Acc. ID 16043011. Slip no for the same is 209842. payment has been made in presence of your sales executive Mr. Govind Agrawat. (contact no. [protected]). You can verify the above stated facts and proceed accordingly. But it shall be my humble request that please do no, I repeat, DO NOT, send me any mail or executive at my address. You had troubled me enough by your irresponsible behavior and totally unprofessional attitude. please consider this as our last communication. If any further communication is made or you have contacted me without prior notice and without my perfectly accepted permission, then the further communication will be based on the law grounds. thank you.

I sent this mail many times but the airtel company keep sending me bills for that broadband connection. Before this i had paid my whole bill when i used that connection
Sir am not in a mood to give any money for that connection. So please help me out
Thanking You

My balance is getting deducted for airtel music portal subscribtion service, which I have never subscribed to. For every 2 hrs, I get Rs1 deducted from my balance. My number is [protected]. Plz help me to get rid of this problem.

The pathetic service of Airtel is continued in Bihar. May be they have Boarded much more number of customer they can handle.
Minimum 10 call Drops happen to complete my every call.... every time balance get deducted...

Everytime i call from my kolkata no to my parents holding this number , cross connection is very common. everytime i need to listen carefully that whether it is my family or some cross connection. Really it is checking my patience. i am eagerly waiting for MNP to convert all 20 Airtel connection which my family is using for last 6 years.

IF YOU ARE ACQUIRING NEW CUSTOMERS DAILY THEN WHY CANT YOU BUILD INFRASTRUCTURE TO CATER TO INCREASING DEMAND.
REALLY I WAS LOYAL TO airtel FOR LAST 6 YEARS BUT I DONT SEE ANY REASON TO STICK TO IT.
GO TO HELL. ON THIS PUBLIC FORUM I JUST DONT WANT TO USE UNPARLIMENTARY LANGUAGE, OTHERWISE.............................

Dear sir/madam
i am using airtel prepaid from last three years, but from last two days
they are deducting my balance continously.so that when on 24 dec
my balance become nil then there were no deductions till 8pm of 25dec.
but when i recharged my mobile my balance started deducting and with
in two hours i lost my more then 250 rupees.
now from 24 dec i am trying to stop these services but AIRTEL has not
responded me and deducted my more than 250 rupees while i am
continously calling to dnt deduct any balance on 25dec10.
so i request you to take immediate action to resolve my problems.

thanks.

gaurav chaturvedi
[protected]
gaurav.di.[protected]@gmail.com

i got an airtel number more than a year ago. used it for less than a year. paid my bill each month. stopped using it in aug 2010. and got a new number. they have my cell number, resi number, hubby's cell number, offc number. they started claiming that i havent paid my bill for 3 months - which isnt true. claimed rs. 7000. called up 5 of my friends and relatives telling them about my non payment. and today they sent me an abusive sms which i cant even mention here - it is that bad. i wish to sue them and file a police complaint.

Dear Sir,

My self Mr. Himanshu R Patel. My Mobile No is [protected], I use your internet services for last two years, and I got never any kind of problem except GPRS Speed & GPRS technical problem. MY tolerance is over now, when I started this service I got regular speed 25kbps to 30kbps. For few last months I lost my speed, I got only 8kbps to 10kbps (both menservants r depends n my same parameter),

I contacted Ur technical team so many times, So many complains from me is given to Ur technical department teams...they try to solve , complain solved for maximum two days. Then the third day as It is (speed problem continuous)...

Ur Representative told me our area server is overloaded (network consumption)...please do some work fast for my SPEED PROBLEM, Now I tried In different Area (S.G. Highway ) I Got much better speed then mine... my total Details are given bellow:

Area - NARODA

> Address where problem is faced: 399, Moti khadaki, Near Jain derasar, NARODA, Ahmedabad-382330

> Landmark: Near Jain Derasar, Naroda Gam

> Duration of problem: for last 3 Months

> Number of signals [0 to 4]:3 or 4

> Alternate contact number: no, only contact me on [protected]

> Handset Model: Nokia 5130c-2 express music

> Problem description: Lower Speed in My Particular Area

> GPRS connectivity speed. : I got only 8kbps to 10kbps instead of 25kbps to 30kbps in other Area (S.G. Highway)

Sir, my name is Suman Ghosh. I activated Airtel mobile office daily plan of Rs.5/- on 24th december. I got 50MB mobile internet which will stay for two days, means till 25th december 12'O clock at night. Sir, all though I get full network at my home, but I can't use this service because of Airtel's network congestion. I can't download anything, it stopped after downloading of 1MB content. My handset model is Nokia N72 and I have Mobile Office setting. I complained customer care for two times but they cut my call holding it for 10 minutes. Sir, the number of my Airtel SIM is [protected]. I want that money back. Please help me.

My name is Keshav Saini and I stay in East of Kailash, New Delhi. On 18th December, 2010, 6 Days back from the date of posting of this complaint, I purchased an Airtel Sim and activated it on the same day. My sole purpose was to use it with 3g data card for internet browsing.

I never made any call nor sent any sms to anybody and nobody other than me and Airtel knows my number, since I am using it only in data card. But from the same day my sim was activated, I am receiving promotional sms from telemarketing agencies since my data card also accepts text messages.

So the question arises how my number was leaked to telemarketing agencies? It's only Airtel that has sold my identity to telemarketing agencies without my concent and knowledge. I had applied for NDNC on the same day my service was activated. So there is a clear case of selling of personal data for financial benefits.

I can't list here my number because doing this will further attract unsolicited sms and spamming.

These kind of breaches should be brought into justice and the companies must be penalized for allegedly stealing and selling personal data.

According to Airtel promotions i recharged my account with Rs 98 for Airtel gprs usage upto 2GB but still they are deducting money from my main balance which is cheating with the customer.

i followed all suggestions by Airtel customer care still facing same problem.
Things i did
1) recharge with Rs 98
2)activate service by dialing *567*13#
3) Reset MO Settings as recevied by 542310

Dear Sir,
Actually my no. [protected] and i am having Balance Rs.14+ on[protected] at 5.30pm. Once i echarge done for Rs.45 for my mobile no. automatically my balance Rs.14 has been deducted and balance shows as 0.06paisa. After that i complained to Airtel customer care then told that mistake has been occured. Your problem will be solved before 16th Dec-2010. But still now deducted amount is not credited to my no.

Second thing i am having balance Rs.35+ on[protected] around 1pm. Once after 1Hr automatically my balance Rs.13 has been deducted and balance shows as 22+. After that i complained to Airtel customer care then told that you downloaded any content from Airtel i told nothing done and then call is automatically cutted. But still now deducted amount is not credited to my no.

.PATHETIC SERVICE OF AIRTEL.





End No. of Times I had complained That I am Not able to speak with the Custmer Care Executive on your 121, but in Vain. Should I knock the doors of the media Or the consumer court for the same, You better tell me.
I will be the 1 one to opt for number portability of other network whenever it will come.
detail of ref no given by airtel everytime are:
1) cuivr [protected].
2) cu [protected].
3) cuivr [protected].


Vikas Sarin
Mob No: [protected], [protected].

Last month i got sim card Airtel no;[protected] submitting a photo and a photo copy Identify proof .Last week My no was deactivated for the reason of lack the above submitted documents.For this reason I went to Airte office at rajahmundry-VVS infotech pvt ltd for submitting the required documents again .They did not my accept my identify proof(2 wheeler licence) without valid reason.(Exe name;Miss Shanthi ).Already i having postpaid connection([protected]) which is operating from 2006.Eventhough i am having Reliance and Vodofone connection,which are got through same documents why they are not accepting this as identy proof.

Dear Mr Sunil Mittal / Mr Sanjay Kapoor,

This is to inform you that I started using your services trusting your brand's values however I never thought that I will have such a painful experience with your company. The way your team handles its customers is simply pathetic.

Let me brief you the entire story :

I purchased your Broadband connection a few month's ago. The number provided to was[protected]. It was installed after a big argument as the connection was installed crossing its SLA after a week. When I denied installing the connection then your engineer came & did the installation in just 2 hours.

Two months later I changed my address & requested for the House Change process. I again took 20 days for completion where the Request was made for the same city, same location; just a few houses away from the original address.

I did not like the service provided for the house move & denied continuing the service; however your collection team promised me that they will not charge me anything for the relocation & will waive off all the amount. I paid the rest of the amount which was told to me after the waived off amount.

The service continued for another month however the worst thing happened after one month, when I received my next bill. I observed that the promises made were all fake & your team in the call center said that you are not eligible for any such waiver.

The moment I heard this I disconnected your services & thrown out all the equipment provided to me. I never used your services after that. It was in the month of July or Aug 2010.

After that, some tragedy occurred in my family & I was not in state of enjoying any such services in my life. Since then you team is making call to me / my relatives that they will come & arrest me. Some calls were abusive too. Some one is saying that the amount is 4700, some is saying its 2200 some one is just making threatening calls without any reason.

I would like to tell you that I too work in the service sector & we have never made such abusive calls to our customers (This is simply not acceptable as per TRAI guidelines). I would also like to tell you that I had a number [protected] with your company & it was a post paid number. On this number your company has to return me some amount. If I wanted I too could make such abusive call to you however I never did. The amount is still pending with the company.

The day one of my relative got an abusive call from you side I logged a complaint in the consumer forum & also on web site http://www.complaints-india.com/7686/comment.html which is still not resolved. Your Customer Service Team Member Rakesh Ranga has assured me that the issue will be resolved. It means that its been pending from your side not from my side.

Without Resolving the matter I got a call from [protected] / [protected] these numbers yesterday & these people said that there is a non bailable warrant against me. They said that they were calling from 30 Hazari Court. This is the first time I have seen Airtel operating from 30 Hazari Court.

Today again I got a call from[protected]. The caller's name was Diya Sharma who sits on the 2nd floor, works in collection deptt. & reports to Ashwini Sharma. Again some one called me from same ofice & same number. I have already requested to your team that I do not want to use your services & disconnect me from your network.

By writing this mail to you I am again requesting you to kindly disconnect my connection. The way you have treated me from day one; do not deserve any kind of payments from my side. It actually requires you to pay me some amount for the harassment you have given to me & my relatives.

Kindly understand the level of pain your company has provided to me. Keep the pending amount of my phone number as a gift & give me piece of life as a return gift. I promise, I will never use any of your services in future & will never refer your services to any of my friends/ relatives etc.


Regards,

Iqbal Singh
[protected]

SIR

I AM RAKESH KUMAR FROM PANIPAT (HARYANA) . I M USING AIRTEL PREPAID NO. [protected] . ON 27/11/2010 I REQUESTED FOR PORT OUT FROM AIRTEL TO TATA DOCOMO . TATA DOCOMO EXECUTIVE SAID THAT IT WILL TAKE MAXIMUM 7 DAYS . I WAITED FOR IT. BUT TODAY AFTER 26 DAYS MY NUMBER IS NOT PORTED OUT.AFTR 10 DAYS WHEN I ASKED FROM TATA DOCOMO EXE. HE SAID THAT YOUR REQ IS IN PROCESS. ON TATA DOCOMO EXE RESEND MY REQUEST FOR PROCESSINGS... IN THE MEAN WHILE I CONTACTED AIRTEL CUS CARE THEY SAID WE HAV NO RECORD FRO MNP , PLEASE VISIT OUR AIRTEL OFFICE IN PANIPAT. WHEN I VISIT THERE THER ALWAYS WE HAV NO RECORD PLEASE CONTACT CUSTOMER CARE . WHEN I VISITED TATA DOCOMO OFFICE , THERE MR. VISHAL ( [protected] ) SAID THAT YOUR REQUEST IS HOLED BY AIRTEL BOTH THE TIMES . FROM LAST 2-3 DAYS I M CONTINOUSLY TRYING TO CONTACT AIRTEL COSTUMER CARE BT EVERY TIME THE STATUS IS NOT CLEAR BY AIRTEL . CCE's SAY THAT I AM TRANSFERRING YOUR CALL TO SENIOR EXE, AND THHEY DISCOONECT MY CALL.... PLEASE HELP ME OUT .

WAITING FOR YOUR RESPONSE

THANKS & RAGARDS

RAKESH KUMAR
[protected] , [protected] ,
EMAIL _ [protected]@gmail.com
[protected]@yahoo.co.in