Airtel Complaints & Reviews

Discrepancy in bill generation since the month of Aug (Airtel), Delhi

My no. is [protected]. I did my last payment in Aug and I had called up the airtel customer service to disconnect the no. or else if possible they can convert it to a mumbai no. to which the agent said he will work on it and will convert it into a postpaid mumbai no. and also he suggested me to keep my no in safe custody for few months so that I can retain the same no. Also I requested him to change my rental plan from 299 special to a zero rental plan and it was confirmed to me over the phone that my plan has been changed and it's in safe custody for a period of 6 months. Now in November I am receiving a call from Airtel stating that I have to pay Rs. 1500/-. They were not even aware of the plan change or about the safe custody and were pressurizing me to make the payment at the earliest. Even after talking to around 4-5 agents nobody could resolve the problem. Lastly, I spoke to a senior agent he said he is working on it and in one month's time my no. would be converted to mumbai no. and my arrears will be waived of.
But till date am receiving calls from airtel and every time I have to explain them the same problem when they see they cant do anything about it either they will disconnect the call or else they will make false promises and again after few days someone new will call will the same query. I have requested them to check their records and find out the agent whom I spoke to in Aug who confirmed to me that everything was in order. But it seems airtel never records any of the calls made by the customer and expects its customers to suffer and due to some agents fault the customer has to bear the cost. I was thinking of taking up the same no. or atleast similar no. in mumbai but I am deeply dissappointed by the way my problem is being dealt. I have been a loyal airtel customer since the past 6-7 yrs. I never expected this from airtel. They are harrasing me everyday with their calls on my mobile and my home no. and everyday I have to explain the same thing and they hang up saying they will get back or simply disconnect on my face. I have to call up atleast 5-6 times to get through the airtel customer service after long hold.

If you treat your long standing customers like dirt then soon your brand name will diminish. I hope I will atleast get a response on this. Just a couple of mins back I called up a lady agent and she disconnected my call. If your agents cant help out to such simple queries...I wonder why are they even hired...to create more trouble for the customers...i guess. Most of my friends are also facing the problems with airtel and the customer service is the worst...it's difficult to deal with the agents. Once the no. portability comes in customers of airtel will jump to better service providers in no time.

Dear Sir/Mam,

I want to block 2 numbers - [protected] and [protected] as I am getting fake calls and messages from that number from last 1 month. I talked to customer care but they told me that its not possible for airtel to block some other number.

My number is [protected].

Please block the the above mentioned numbers for incoming calls and messages to my number .

Kindly do needful.

Regards,
Priyanka

I have been using [Impatience 1399 broadband plan] for the last 3 to 4 months but for the last few days,"I am not getting the download speed as per mentioned in your [Impatience 1399 broadband plan]. I have launched many complains regarding this on your helpline number([protected]) but nothing has been done till this date. First complain that i launched was on 29/12/2010 for which i got the service request complain number for phone number [protected] is[protected] and with this the assurance of my problem being solved within 24 hours of my first complain but till now nothing has been done.
So i request you to look into this matter and get my problem solved as quickly as possible.

Thanks,
Kapil
[protected]
R-772,A NEW RAJINDER NAGAR

I called up "Justdial" for Airtel Broadband Installation Numbers on 30/12/2010.
Many executives from Airtel started calling me up instantly. I accepted the offer from an executive(Named "Ansh") who told me that he's directly from Airtel's Okhla Phase-3 office and not a DSA and also recommended me that i should not go by the words of the people from a DSA as they instantly charge the advance and then delay the process of installation, but he will get the broadband installation done within 24-hrs. And thus he sent his executives to my house within half an hour and got the form filled and charged me Rs.500 cash as advance. He also gave me his mobile no. telling me that this is his direct no. and i can call on that no. in future in case of any problem.
After that neither he himself nor anybody from his office contacted me till a week. Neither did anybody visit my house for installation. He didn't pick his phone the whole day next day. I'm trying to talk to him since then but he never comes over the phone .I keep on trying to connect to him. But no response... and since only 2 times somebody picked up the phone and told me that this is the office no. and not Mr. Ansh's no. and doesn't make me talk to Mr. Ansh. When i insisted a lot to tell me the status of my application. He put me on hold and then came back and told me that Mr. Ansh says that installation will be done today(this was on 3rd Jan). But nobody visited my place. I kept waiting the whole day. Nobody even called up. Again the next day(4th Jan) i kept on trying his no. After trying a lot, somebody picked up the phone and said the same to me as the previous day. But Mr. Ansh didn't came over the phone. I even launched complaint in the Airtel Customer care. But their response was also not positive. They said they they dont know anything about whats going on with me and they can not do anything as they dont know Mr. Ansh. Then on 5th Jan, an executive came to my house to get the Airtel form filled from scratch and charge me again, telling me that my area is not under the Okhla office and those people who charged me were some fraud people. I got shocked. i tried calling up Mr. Ansh again and after a lot of effort, somebody again picked up the phone(not Mr. Ansh) and told me that they are working in the Airtel's Okhla Ofiice and are genuine as i got sms's direct from Airtel's side and the form was also original Airtel's form. i have a copy of it with me.
I'm still helpless. I wasted a lot of money in making calls and more that that i wasted a lot of my time. I'm am studying and preparing for MBA Entrances and this thing wasted a lot of my time. I have a lot many tasks which can be done over the net only. But trhis wasted a lot of my precious time. i'm very much pissed off and irritated. But still nobody has either bothered to call me up or visit my place for installation after so many days and so much effort...:-((

SUB: 225 BOOSTER IN AIRTEL PREPAID

This booster had reduced call rates of 50p per min to loc ans std lanline/other mobile and 10p per min to airtel mobiles.The booster is valid for 90 days.

The customer gets a msg that his booster is expiring in 3 days..pls recharge to get reduced rates.(but this msg does not specify that there has been a change in the same plan)

Suddenly the booster has a new change that landline no will be charged at 90p per min.This was done with no prior information to the existing customer in the same plan.

POINT:
1.If there is a change in the plan ,then existing customers in the same plan must be informed .
2.If there is a change in call rates in the already existing plan, it should be named as a different plan.
3.If a customer who has been in a booster plan and after his expiry of his booster continues to recharge with the same plan thinking that there would be no change in plan because of lack of prior information from the service provider then he should be either ALLOWED to have the previous benifits or reverse the booster amount to the customer.

Dear Sir,

I have Applied for broad band on 31 of december.
I Have called to one number and one guy came and explained the plan. And he assured that he will be giving connection in 3 days. But still i am not getting connection. When i called to the agent he will be telling today out technician will come and do the connection. whenever i called he is replying the same.
His name is Naveen and his number is [protected]. And the technician number is [protected](Maruti) this person is not receiving calls at all.
Please do the needful.

sir/madam, 5 January,2011
with the reference to our last complaint regarding non receiving of free gift which is given with airtel broadband connection. Connection had activated from 6th October,2010 but we still not received the gift.

you are requested to give the gift as per your scheme .
thank you
your sincerely,
Akash chadha
(CS)

hi, i purchased a nokia n8 mobile on 4th december 2010 and i have an airtel sim like many others i also have not been able to use the free internet offer of airtel now 1 month has passed and still this issue has not been resolved.i have complained to the local airtel office in bhopal but they dont know anything about the offer while it is printed on the n8 box i also complained to nokia but they said it will be resolved by airtel i want you to resolve this matter urgently, i have followed all the instructions prorperly as they were given on my n8's box.
Details-
nokia dealer- video collection hamidia road bhopal
imei no.[protected]
complainant-Shourya Harwani
[protected]
i want it be resolved as soon as possible

Sir,

Since last three months continuously follow up with Airtel but they are not giving us proper reply.
we want VSAT for our five branches. In Chennai Mr Ravi & Mr Ramesh is looking after this case but they are also not able to give any proper reply.I really don't understand is the COMPANY LIKE A AIRTEL is not capable to provide VSAT or is their employee is not ready to work.
And this is the situation, when we want to Buy if we already bought then??
Request you to help in this.......

Deepaa Joshi
Anush Shares & Securities Pvt. Ltd.,
No:247, Old No:119, RK,Mutt Road,
Opp.BSNL Tel.Exchange, Chennai - 600028.
Ph:2461 4520, Fax:2461 4198.
[protected]

My Mobile No. [protected]

This is my lifetime activated prepaid AIRTEL sim.
I have not used it for few months.I got deactivated.
I want this number to be activated.
Since it was lifetime activated sim how can they deactivate the service?

Hello,This is vinitha koshy,I would like to bring to your kind notice that i've been using airtel prepaid sim since November 2010,and suddenly my outgoing facility have been cancelled today,as i enquired with the customer care,I've been told that i havn't submitted my documents yet,which was really unbelievable to me as i've submitted all my documents to airtel office kottara,Mangalore,and I got a verification call also. They also told me that my number has been given to someother person and the only solution is that i have to take a new sim.Then when i called second time to the customer care to report a complaint,the person with whom i had conversation told me that my number has not been recycled only the outgoing calls are cancelled as because i've not used my sim since last three months,I was using the same sim till today and how can it be possible because i've taken it in November.I was not informed about anything before this action has been taken moreover i'm not getting any reliable information from them.Now also i'm getting the incoming calls.Hope you will do the needful.
Regards,
Vinitha.
[protected]

Dear sir ,
i am having great difficulty to make a call on a particular no. [protected], since 19th oct 2010 till today. so i complaint many times on your customer care no.121 & 198. but i cant get any kind of solution of my problem . i cant make a call on thish no. but i am able to send sms & recd. calls & sms from this no. i want a proper solution of my problem so please take approciate action on my complain.

thanks.

ABHAY PRATAP SINGH
117/P/16 KAKADEO
KANPUR U.P.-208025
MOB. [protected]

I am using AIR TEL PREPAID CONNECTION # [protected] AND [protected] under Zodi plan from last 5-6 years. In the month of NOV I give a application to cancil ZODI plan and give me the ordinery facility for both #. After many visit to AIRTEL AGRA office they ended ZODI plan but in it one # [protected] is working fine but with # [protected] I am facing problem in OUT GOING CALLS. I AM UNABLE TO MAKE OUT GOING CALL FROM LAST ONE MONTH. I visit AIR TEL AGRA OFFICE MANY TIMES. I write e.mail to [protected]@airtelindia.com

Yesterday i recive a phone call from AIRTEL COUSTOMER CARE and he say go to AGRA AIRTEL your # will ok today. I go to AIRTEL vijay nagar Agra office in such cold weather. When I tell him my problem His first ans "THE PERSON LOOKING THE SERVICE IN NOT IN THE OFFICE COME TOMORROW" when I tell him that I recive a phone call from AIRTEL coustomer care then I come here his ans " THERE IS NO CONNECTION BETWEEN US (AIRTEL SERVICE) AND COUSTOMER CARE COME TOMORROW. I again reqest him I come from 15 km My office is 15 km from your office and it is very difficult to come 15 KM In cold wearther his Ans : Your office is in Agra 15 km is not to far come tomrrow. When I shout on him that I am comming from last 2 months then he say ok sit for 15 min. After 15 min that guy come out from office and told I cant solve the problem go to another AIRTEL office behind SHREE RAM CINEMA and purcahse a duplicat sim. I GO there and I purcahse a duplicat sim in 25 rs. That guy told me that after 24 hr sim will activate. Today afternoon this sim activated and i am receving incoming call but when i try to may a call it is not working. YESTER IN 4 DIGRREE TEMPRATURE I TRAVEL 35 KM . This is my only bussiness # and due to this I am facing big problem in my bussiness. NO ONE IN AIRTEL OFFICE HEARING MY VOICE. I AM REQUESTING PLEASE TAKE A ACTION AGAINST AIRTEL to solve my problem

Dear Sir,

My Airtel Mobile No. [protected].

since last 3 Months I am getting Dirty SMS Messages from this no[protected] I tried all the options to stop and even calledup to the sender of the messages not to send such dirty sms and i am not interested, but still they are sending the messages.

Message : If you want chat with beauty lovely girls call this number they are waiting you[protected]

when traced this no, I came to know that is from west bengal.

Kindly look into this matter and do the needful.

Thanks

My name is Deepak Joshi and this mail is regarding not getting any solution
against my regular complain for my two airtel numbers ([protected], [protected]
Corporate connection), which I have been following from last one month. Concern
is that I had shifted from Faridabad to nearby Lagpat Nagar at( Prakash Moallah near Sapna Cinema, Delhi) on 4th December after shifting
their I had major network problem for which I had spoke to Airtel executive on
7th December and got assurance that my problem will be resolved as he had
forwarded my request to networking team and they will work on it and my problem
will be resolved.Complain/Request number[protected].



On 9th December I had called again to customer care for my other Airtel number
which is majorly in use and they gave me the same answer that it will be
resolved and this time Complain number was (F[protected].

Till 15th December their was no revert call from customer care center so on
15th December I made a call again to know the status of my complain but the
executive had assured me it will be definitely rectified till 16th December at
9:45am request no(F[protected].But as usual I didn't got any response I called
back again but this time I talk with branch manager and he told me to wait for
some more time till 24th December and gave me following Request number
was.[protected]

On 24th December I spoke to one more executive name Mr. Jatin and he told me
that within 24hours a Booster will be installed to get proper network with
following Request number (F[protected]

But till 26th as usual their was no response I spoke to Mr. Jatin again and he
gave me the nodal officer email id and mobile number with following Request
number ( F[protected].But till now nothing has been happened except killing my
time and money in calling customer care executives and taking complain numbers.

Till now I know Airtel promises to be the 100% network coverage grantee which
gives ads in print media stating it has 100% coverage in comparison with other
service providers, but now I am one of the victim of this called AIRTEL. The
company is very prompt in asking for payment, but not in giving service, once
the case is registered with customer care and stipulated time is given,the
complaint will be automatically closed with out taking confirmation from user
whether the service is been satisfied or not.

I dont know the company which has name and fame in the market has turned in
this way, but in case for payment the company will not even delay a single day,
to take extra charges.

I request you pls. resolve my problem either installing booster to nearby area
or giving me other solution for the same.

sir,
this is kumar shovit
connection no[protected]
sir,without my recommendation the bill charged from 15 nov to 15 dec is rs 1171 under the plan of 999.
i didn't asked for the same but airtel did so.

again after maverick effort of cancelling the same plan it is again 999 plan instead of 699.

sir i have complained to ur custo care and they said till 28 dec this will be overcome.complain no they then
provided is[protected]
sir i want ur serious work on the behalf of my complain .i am astudent and can't afford ur such nature.

if any sincerity is not shown by AIRTEL then i have to discontinue ur service as there is always a option
of broadband connection in the market.

thank you.this is just last attempt by me.i will clear ur aal dues and disconnect ur service.

thank you.

Got a fake call from pakistan [protected] stating that I have won some airtel lottery worth 25 lacs and need to call some other person to cash the amount.
I called up the airtel customer care and asked him to log a complaint against the same and provide me with a complaint number. After putting me on hold for about 3 mins the guy told me its a fake call and not to respond to such calls with your bank account number or passwords.
i insisted on the complaint number but he refused and said there was no process for logging such complaints.

Would request airtel to please start a board/ process for this or some awareness program; so that people are well aware of what can be happening here.

Hi Consumer Complaints Forum,

I want to report an ISD telephone call based fraud scam, which I experienced today. I received a missed call from [protected] on 3/1/2011 at 12:08 PM. When I called back at 12:09 PM, a lady (she said her name was Priya) said she was calling from Airtel Mumbai and told me that I have won a lottery of Rs 10 lakhs. I didn't believe in such lottery scams and suspected both the number and her accent (which was distinctly not from Mumbai, but was more like Punjabi) so I kept her engaged and asked more details.

When I asked her if she was indeed calling me from Airtel Mumbai, then why is her number starting with +92 which is Pakistan's ISD code, she explained that it is an internet based call that's why it didn't reflect the regular number. I laughed at her poor explanation so she asked me if I was interested in collecting the money. She asked me to call Branch Manager of SBI Mumbai (some Mr. Surender Pal Singh) at another number [protected]. Needless to say, of course I did not bother to waste any further efforts.

I request all readers to be careful of such callers and not to respond to such calls. And NEVER give out your bank account related information on phone, sms, email, or any other means. Such scams are called as blended phishing attacks, basically intended to fool the recipient into giving out their banking / financial information. The one in which fraudsters utilize telephone networks to cause frauds (such as this one) are specifically known as 'Vishing', more details can be found at: http://en.wikipedia.org/wiki/Vishing

Regards, Ashish Chandra Mishra

I purchased Airtel DTH for 1750/- on 31.12. 2010.
Installed on[protected] around 4.30pm
Customer ID : [protected]
Till now it has not been activated. I have given several complaints to Toll Free Number, email to Nodal Officer, Tamil Nadu and Email to Head Office also but no proper response.
I request Airtel to refund my money and collect their dish with setup box immediately.
This is highly unprofessional attitude causing monetary as well as mental trauma to me.

Aarif
[protected]@gmail.com
[protected]

My mobile number is [protected]. I had requested for the activation of 2 GB GPRS using *567# on[protected] around 12:15 AM. My balance was deducted by Rs 98 at that time only, but i didn't got 2 GB GPRS balance till now. whenever i checks my GPRS balance using *123*10# it is shows "You have 0.00 MB left in your account. Valid upto 28Jan11".

For this i had complained to customer care on[protected] around 12:30 AM, they told that my problem will be resolved within 48 hours. After 48 hours whenever i calls them they says you will be get 2 GB balance within 24 hours, but not help till now.

I am a student so i need to access internet frequently on move, so please activate my 2 GB GPRS as soon as possible.


Regards,
Pradeep Kumar