Airtel Complaints & Reviews

Sir , with due regards and respect i (mini malhotra ) would like to inform you that my airtel prepaid sim card
no: [protected] sim no:[protected] H2 was barred of all the services .. i purchased my sim during the time of my admission( during first week of august 2010) in LPU (lovely professional university ), jalandhar . A special camp by Airtel was organised in the university campus . i gave my driving license as my id proof and got it recharged by an amount of rs 555. After about a week i got a call from the airtel office telling me that my documents have not yet submitted to them .. And then they barred my services inspite of my telling them that i have given my documents to the vendor in the camp.. And now that number is allotted to a new customer somewhere in ludhiana. I even got a new airtel mobile connection with the same id mobile no: [protected]
Kindly do the needful at your earliest to avoid any harassment for your esteemed customers. Hoping for an early and a favourable action.
thanking you
Mini Malhotra
(mini.[protected]@gmail.com)
ph# ([protected])

For the last 1 month AIRTEL is harassing me for resubmitting ID proof documents. Why? Why again?? Is this the way a company treats its customers. Sending threatening SMS as if we are anti-socials they say if I don’t submit my connection will be discontinued , as if I have taken the connection without submitting any document.

1. While taking the connection 2 years back, I had to submit all the details. And as far as I remember unless all the documents reaches AIRTEL office , the new SIM doesn't get activated.

It has been activated indicates that they have checked it properly at their end. If not, it's completely their fault.
2. And even if due to govt rules they need them again, the company should known how to ask their customers. (in writing in request form) as I am sure till now they have not kept the records of the customers properly. And now messed up the things.

I would like to deposit these documents in a new company for taking new connection rather than depositing here.

Thanks,

My no-[protected] (nibedita Chanda)

LIC of India

Hi,

This is chandrasekhar.i have an airtel prepaid connection and the number is [protected].
from last ten days i am getting too many incompatible messages(from 55435) and airtel calls to my mobile number.Even i have register the DND service some 3 months back and when i got these messages again i have register the services .

the Problem is i am getting daily some 15-20 messagges and calls ,when i contact to airtel services they said i have to bear with for 45 days from the day of DND register.


With regards,
Chandrasekhar

My name is Syed Naim I got sms on my mobile no.[protected] on 1-11-10 time 2:52pm that your mobile has won the airtel set top box from airtel DTH, and directed me to visit the website www.airteldigitaldish.com and registered my self, so i did so i registered my name, after some day again got a sms that your address is confirmed and check the status of your delivery on that link www.dewaligift.org. so ihad gone through the Web site n read the whole descriptionin that its was mentioned u had to jst pay 440/- rs as Consumer Service Tax n after depositing the money in the given a/c the same deposition slip to be fax on the [protected]. i did the same deposited the money into account bt wen trying to fax the fax is nt working the whole day i tried bt no used im herewith attaching the snap shot of the same letter which i recived request you to plz provided your proper mail address werein i can send u the snap shot of the letter. my mail address is [protected]@hotmail.com, cell no -[protected]



AIRTEL
Authorized Letter

Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “ Set Top Box ” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 05/11/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs.4399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest STATE BANK OF INDIA Branch to Deposit The Amount Details Are Mentioned Below.

Name: Swapan Roy
A/C Number: [protected]

The Above Mentioned Details is One Of Our Senior Executive From Kolkata Branch office moreover deposit last time is at3:30 PM and date on 03/11/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH Service
Regards,

Hi,.

I requested for a Airtel Digital TV connection on 8th September, 2010. I visited the Airtel Website and made the payment of around 4000/- for 1 year subscription using my credit card. Later i was found that the signal from the satellite is not available at my flat so i got it disconnected on 12th September.

Since then i have been Calling up with their Customer Care and mailing at [protected]@airtel.in. Everytime they say that the amount would be refunded soon.

It's been around 2 months and i am still waiting for my refund. Now when i call they put my call on hold and do not reply back.

Please help me get my money back.

My Airtel Customer Id: [protected]
Name : Neelank Misra
Mobile # : [protected]

Thanks n Regards,
Neelank Misra

It is of mere frustration that i am writing this complaint.
The problem is that as many times i recharge my sim that balance gets debited and i receive an SMS saying "thanks for downloading javagames. you have been charged rs. 99". Neither have i used the GPRS nor i am getting the downloaded material on my phone and also i have deleted the settings on my phone still i am getting such messages whenever i recharge my sim.

the worst part is when i try to contact customer care for the problem i am facing. it seems that airtel has hired a whole lot of to deal with their customers. i made repeated calls to customer care. they listen all the story and put me on hold saying that they are transferring the call to some senior. after some time the call gets disconnected.

what i want is either they tell me proper reasons for these deductions or refund my money back.

It seems airtel is making money by such fraudulent ways only and hiring the cheapest unskilled people. Purchasing any airtel service is like purchasing china goods, which works till you are lucky after that better you thow it away and don't expect any servicing/support.

regards
shivam
mob: [protected]

my dear sir
good afternoon

I have two airtel mobile nos. i.e [protected] and [protected]. since last month out going calls facility is barred without any reason . last month i paid rs.5500 (billed unbilled and first recharge amount) to convert the nos. from postpaid to prepaod .yesterday i received rs.200 bill which i also paid . since last month i am unable to call or sms. i am facing daily life problems just because negligence of airtel service or technical fault.

kindly help

vikas patheja
kotkapura
distt. faridkot
punjab

sir,
as per the information provided by your customer cell that against the recharge of 8 months you will get the subscription of 12 months against the plant of 176/month. but now it comes to my notice that no benefit of 4 months agaisnt recharge of 8 months is provide to us. The voice recording of your customer care cell is with us.

my customer id is [protected]
amreshwar singh.
email : [protected]@rediffmail.com

Dear Airtel Customer Officer(Senior),

I am mishandled by AIRTEL HD DTH. after installation I feel cheated by AIRTEL.
I booked a HD connection through IVR on 30th Oct 2010 as per the advice of customer care executive that it will be installed on 31st but before 1st Nov. But after repeated calling on 1st Nov. they can't be able to provide the exact installation date.Then finally they installed on 2nd Nov 2010.They have not provided any bill amount whatever I paid through IVRS.On another hand, the installation engineer has not provided the 18 meter cable which was my part of aggrement while buying the HD connection worth Rs.2840.00.I don't think anybody is listenning! Why the false promise, if they can't perform, why the cheating?One thing I forgot also, I have lodged a complain to replace my dish antenna to the top of the roof today(3rd Nov) let see when they are coming to solve that.All total by applying AIRTEL HD I lost extra Rs. 500.00.Can anybody resolve this issue? Infact I am circulating my experience to my friends, who has just started or going to start family to not to use atleast AIRTEL DTH.

Regards,
Sivadutta Panigrahi
Cust Id:[protected]

Dear Sir,

I was one of the customers of Airtel Broadband in Hyderabad (Customer ID: 14287200; Phone No[protected]. I have taken new connection on month of November 2008; in month of March 2009 I have sent a request to shift my connection to new location (Ref ID: 80096); but unfortunately that particular location Airtel doesn't have connectivity. So i have send request for cancellation on 10th March 2009 (Ref ID: 258215). After March 2009 i have not heard anything from Airtel also didn't receive any notice or document in my new location. After more than 1 year I got a call in month of April 2010 from Mr. Balbinder, New Delhi court that you got court summons and has to present on court in next 3 days. He also mentioned advocate Mr. R K Solanki who is involving in this process. In this regards I have discussed with Nodal Officer Mr. Aravind, Bangalore office (Off No[protected] and Ms. Soumya in month of April; but till now i have not heard anything from Airtel.

Kindly update me in this regards.

Thanks Regards
Asutosh Roy
[protected]

Dear Sir,

This is to bring in your notice that I have receiving unwanted SMS from 54345. Now, to the most embarrasing i also receive sex messages from this service. Apart, i am being charged for all this nuisance!!!

Let me make it very clear that this not at all acceptable and would request you to stop this nuisance asap!!


Regards,
Vivek Singhal
[protected]

i have send u the details of mine but there is no response from ur side....I have send u all details that u want...my cell no is [protected].Plz give me information so i can check the bill online...plz....

Dear reader, This is Ramesh, last week I had a bitter experience with Aitel dth service engineers, I plan to relocate my house due to some of my personal reasons last month, so I called this airtel costumer care to book their service engineers for de-installation and reinstallation of my airtel dth on 24th Oct, the relocation distance is only 5km from my previous address, So I booked both the things on the same day,
But engineers didn’t call or come for relocate my dish simply I was waiting till my booking time and I called that Airtel and complained for the same, they gave me one of their engineers mobile number, I also called him but the thing is he had already resigned from Airtel, (Now you note that I have to relocate my all house hold things that day or else I have to pay one more month rent)
Again I called to that CC number, they are very coolly saying that their data not updated, and they have asked me to relocate in one another day. I got irritated, and I shouted on them. And finally I booked for 30th of the same month (now I am paying one month rent extra to my old house owner)
Again there are no response form airtel dth engineers, so I understood that it is impossible to relocate the Airtel dth dish through airtel engineers. So I contact one local electrical shop guy, he has relocated that within 1.30 hours with 200Rs.
Now the questions is
1)Why the communication gap between costumer care and engineers?
2)Why they are creating such a big demand for their work?
3)How can I change my address in their account now?
4)Suppose I am unable to change my address, what will happen in future?

Ramesh

Sub: Refer to concern listed on[protected] &[protected].

Dear Sir,

Regarding the above said concerns yesterday[protected] I got a call from Mr. Manoj (AIRTEL-DELHI)-[protected] at around 13:30hrs and collected all the details by phone.

He then called me up again within few minutes and assured that he had spoken to concern authoritie and the services will be activated in one & half hrs.

By 15:00hrs the Outgoing services were activated. Mr. Manoj confirmed the same at around 17:00hrs. Then few call were also made by me.

But today morning when I tried to make a call from the said SIM-[protected] again teh same message was received from automated system and the Outgoing calls are barred.

Is this the way services are rendered to consumers..? I hope AIRTEL is a tout company. Sure it will be confirmed by most of consumers.

The concerns listed on this complaint forum itself is an evidence for the same.

This is totally Unsatisfactory services...

If any compensation has to be claimed pls suggest me the way at the earliest.

Anticipating a reply at the earliest.

Thanking You

Yours Faithfully

Suresh Nadar

Airtel is a fraud company.

1st issue; This is not the first time issue, I have faced number of issues like this, for ex;
I got a message from LKD services and they themself detected Rs.10/- immediately.
I called airtel and raised the issue they provided refund of Rs.8/- what about the remaining 2/-.
even so i left it. That day evening i got the same message and they detected the same ammount again, i called them and shouted and told them to cancel all the services that are active in mu number and they provided Rs.10/- refund.

2nd issue; They started detecting 1 rs daily, i dint notice it for a long period, when i noticed it i called them and raised the issue they told i have activated a service and thats the reason they are detecting daily rental.How this happened, last time itself i have canceled all the services.

3rd issue; Actually I got call from airtel, I just attended the call and immediately disconnected when i came to know that is from airtel, next day when i checked my balance i lost Rs.15/- for the service that i have not activated.
I called to customer care and told my issue and raised a complaint. They are not bothered about my issue and also they told they cant provide refund.

This is what i noticed, without my knowledge i dont know how much they have taken from my balance account.
I am not gona use any Airtel product nor gona recommend any one for airtel.
I am gona tell this to every one I know who are all using Airtel and stop them from using airtel services.

Don't use airtel sim/net/phone connection/any product of airtel, they will charge you unnecessarily and they wont provide refund also.

Don't belive them, I remind you again.

If you have any of airtel products please change them immediately.

Be Aware, its your money that they are charging for doing nothing and that money didn't come from sky, you have gained it by your hard work,..etc..

We have to dump them down, please join hands, since no one is asking they are doing like this.I don't know about other networks but please don't go for Airtel for anything.

Airtel SUCKS.

Please help me spread this information.

Forward to all your contacts.

If you/any of your friends/family members using airtel please tell them to change to another network as soon as possible.

--
Thanks & Regards,
Dineshkumar J

Dear Sir.

I , Arunkumar, one of the valued customers to AIRTEL had taken the connection bearing Mob.No [protected] five years above for Kerala. Inspite of my intimations to the customer care locally about the Billing descripencies, no initiations has not been so far taken place and I was forced to remit the bills since the day one I had connection.

Since I am bearing the fraudulent bill, because of my exigency...

Aitel provides number 121 to be dialed from landline. If the landline phone is not working then how can one contact without any landline number. This way airtel restricts customer to launch complaint against not working of landline. In a way this is harrassment to the customers taking services of airtel.

My landline is not working now how can i contact airtel and tell them that we are suffering for last so many days. Will we get compensation for this ?

Jagdish Verma
[protected]/ Landline number[protected]

HELP!!!!! !HELP!!!!!!! HELP!!!!!!

We are terrified and very very very scared to answer any phone calls as we receive many treat calls and abusive calls during the whole day and night.
Also there are old grant parents who are very very SICK also there is a child with Polio who is under a lot of fear.

We have gone to police station many times with no response and the say please avoid these calls.

After some enquiry i have come to know there SIM cards are issued on wrong addresses by the Mobile operators without any verification.

The numbers are [protected] and [protected]

--
Regards,
Rajesh Krishnan.

Hi
We (Me and my roommate) have booked a Airtel broadband IMPATIENCE 1299 plan on 25/09/2010.
The Airtel executive N.MURALI(FSO CODE:DS1104035) called us repeatedly and convinced to provide the airtel broadband connection within 3 days.
According to his information we are supposed to get the connection on 27/09/2010.So we issued a cheque 0f 3897/- on behalf of bharti airtel.
The next day the cheque was encashed but we didn't get any communication either from Murali or airtel customer side.

we tried to contact Murali but the way he communicated with us is very embarrassing.so i communicated with airtel customer care.
but again the same thing happened and i got the next date for the broadband connection and the same process repeated for around 3 weeks.

Finally they told me that there is some technical problem and they can't provide us airtel connection,so i asked them to refund the money.
They lodged my request and replied to send back the cheque .But till now i haven't received any cheque.

As we were communicated regarding the connection within 2-3 days,so we have disconnected our existing connection.
Also as my money was blocked for such a long period i was not able to take any other connection by other internet providers.
so for around 35 days we faced heavy losses without internet connection.


Previously also we have faced the same situation with airtel and they returned our cheque but this time they told the same will not happen but infact this happened
If Airtel will treat the customers in this way then how can we trust on its service.

Still i haven't got my money and i suffered a heavy loss without internet connection from last 35 days.

So i want immediate settlement regarding my losses incured.

Regards
Premasis Patra and Soumya Ranjan Giri
[protected]

I am not at all satisfied with your equipment viz., DVR for the
following reasons:
1. I am not able to replay my recorded programs or record the programs

Further I am not satisfied with your service as:
2. I am not able to access your technical support
3. No response to my complaint filed through E-mail
4. I am not able register my complaint and get a complaint number

Due to the unsatisfactory performance of the equipment and deficiency
in service I an not satisfied with your DVR equipment.

Hence I request you to take back your equipment and pay back my amount.

You may comply with my request with in next 3 working days ie., by
01st October, 2010

If there is no response from you by 01/10/2010 I shall be constrained
to lodge complaint with Consumer Court.

You may treat this mail as a formal notice under law.