Airtel Complaints & Reviews

I have been trying to speak to customer care of airtel, by dialing 121 or 198 to know my offers in GPRS. I almost called 10 times, and before I could talk to customer executive, either the line gets cut, or there will be repeating ring tones and no response from the other end.

Is AIRTEL becoming complecent regarding customer care? Even I tried to call relationship office for the same, and they re direct me to 121 or 198 which doesnot work !!!

Also, I heard Vodafone offers better customer care than Airtel now a days. . . . .

I have applied for the activation of Blackberry services on my Airtel prepaid No. [protected] on 10/11/2010 and opted for Plan BB5 for Rs.100/- for 7 days to try & check the services and the feature of the plan.

On 12/11/2010, I recd a message from 121 that BB services are activated and deduction of Rs.100/- has been made on the very same time and also the right top corner of my BB shows EDGE ( in capital letters) but the same was not true.

The BB services are not activated on my Airtel prepaid No. [protected] till date and in the last 8 days I have contacted 121, 7070 & [protected] several time and discussed the matter with them and wasted almost 20 hours and spend lots of money on calling these paid Nos.

When I contact 121 they are saying the services are activated pls. call 7070 or [protected] as only they can help me and when I contact these No. then they says their record shows that the BB services are not activated by Airtel Prepaid server so they can't help me till the services are activated by Airtel.

I don't know who is correct and where the fault is but as a true customer of Airtel who is holding the Airtel No [protected] for the last almost 14 to 15 years if this is the approach of airtel customer executives and the Airtel company by not taking up the matter in last 8 days and just suggesting its customer to call on another no. then I am sorry that I am an Airtel Customer for so many years.

As activation of Blackberry services on Airtel No is an internal matter of Airtel after a customer opted the services and paid the requisite fees then I failed to understand why I am suffering for incompetency of Airtel & Blackberry support team.

Pls. take this matter on high priority as already 10 days has been lapsed for activation of just a minor service.

Hi Team,

I have raised a request for deallocation of my Airtel DTH from my old address to new address but they are not processing me request. Whenever I call to customer care at [protected], everytime executive assure me that your request will be completed by tommorow 6 PM. I am facing this issue since last 15 to 20 days but still did not get any respond from Airtel DTH executives. I have faced the same issue in May 2010 when I shifted my connection from New Delhi to (Near Chandigarh Border)Panchkulla Harayana.
Airtel DTH Customer Id : [protected]
Account Holder Name : Sushil Srivastava
Registered Mobile Number : [protected].

Please help me out on this they are not treating us as a customer.
Thanks in Advance.

Regards,
Rajat Srivastava
Infosys Technologies Limited
Chandigarh.
Mob - [protected]

Respected Sir/Madam,
I am a loyal customer of Airtel and have been using the same number for more than 5 yrs and I'm sorry to say that this is the second time I have to write a complaint on this forum.My mobile number is [protected] (S/o Margaret Gonsalvez).
Recently the Airtel Friends chat service has been activated for me without my permission and even after I followed all the instructions to deactivate it, it still continues to send me messages and deducts my balance of 30Rs every month. I have even registered a complaint using 198 but the service doesnt seem to have any effect. It is very sad to see how Airtel is treating their loyal customers in this manner and cheating them of their money. I kindly request you to cancel this airtel friends chat service immediately as I have enough of friends to manage already, leave alone getting new ones everyday.
Please do deactivate this service immediately.
I am pleased to say my last complaint had effect after I posted a complaint here. I hope you will do the same here.
Thanking you,
Regards,
Marcus Gonsalvez

I m Rajesh from Orissa and Working in Bangalore, My sister-in-law is getting so many abusing messages and missed call from [protected]. When ever I m trying to talk with that guy he is not picking the phone. so pls give me detail of this telephone number i want to take legal proccedure against this number. thanx reply


Regards
Rajesh

Dear Sir,

I have taken prepaid connection ([protected]) of Airtel. Without any request Airtel is activating value added services and deducting charges. Airtel had activated Airtel Picture post - news service 10-15 days back. They were charging daily basis, I had not seen that message. After 4-5 days again I have received a message regarding deductions of charges then I had contacted Customer Care and asked them to stop the said service immediately. Again today at 4:50 AM one message has been send by Airtel "Thanks for using News subcription service from Airtel. You have been charged Rs.10, whereas I have not send any such request. This way Airtel is taking money from their customers. Hence I request Airtel to stop my value added service and do not activate any vaule added service in my mobile number in future. Also I request Airtel to stop taking charges from their customers in this way and maintail a good relation with their customers.

Bidhan

dear sir my number is [protected] airtel prepaid maine raipur se number liya tha postpaid se prepaid ( from all india power services co. raipur to asif khan) karwaya tha life time tha and ye number mera bina rok tok ke 2 years se chal rha tha but 2-3 mahine pehle bina bataye mera number cut kar diya gaya hai choti choti ya ring tone se sambhandit bato per airtel ke dwara hamesha phone kiya jata hai but number band karne ki nahi mujhe koi sma mila tha or nahi kisi ne customer care se bataya tha maine kai bar bilaspur or raipur office ke chakkar kate hai or airtel nodal officer jinka number hai [protected] ye number mujhe bilaspur customer care se mila hai isme maine phone 100 baar se jyada try kiya hai lagta hi nhi hai abhi mai apne number per call karta hun([protected]) toh woh sayad kisi or ko alott kiya gaya hai kyunki number switch off bata raha hai sir jab life time sim hai to band hone ka sawal hi nhi hota customer care wale bolte hai ki recharge nhi karaya isliye band ho gaya sir ye mera bahut jaroori number tha lots of people known then jiske karan mujhe last 3 months se 30-40 lack ka nuksan ho gaya hai, mujhe mera number wapis chahiye u check ur all previous details from 2 years other wise i go to upbhogta forum and high court tats it .kindly consider my case. my number is [protected]-asif khan mujhe call karke bataiye otherwise i tak strict action against airtel.
regards
asif-[protected]
bilaspur(chattisgarh)

Hi,
I just want to recharge my prepaid moible online.(Prepaid - Gujarat - 98986*****)
However, your newly introduced way for easy recharging (MChek) is stopping me to go ahead and recharge my mobile.

sometime it beautifully says that my card details are incorrect, sometimes it says that iternational cards can not be used (FYI - I am still in india from birth and no other country has issued any card to me. Hope I had one) and sometimes it asks me to enter new ipins.

I have tried using 2 debit cards of very reputed banks (ofcourse Indian banks), but all in vain. You intelligent easy to recharge system just doesn't work at ALL.

I must say it is the hardest way which you guys have introduced without checking that this works or doesnt works. For the sake of the world , can you guys just fix this, so that I can recharge my mobile online.

Can't I just recharge using net banking or something else.

I resister in NDNC with TRAI, for the telephone numbers pertaining to AITREL i.e [protected] & [protected] viz registration No. S[protected] and S[protected] before in the month of Aug 2010. As per regulations of TRAI all the SMS and promotional offers should be stopped after 45 days of registration. But they are sending 15-20 SMS per day and whenever they feels to distrub. The TRAI is not doing any thing and they are sending missed calls,if I redial the call they are detecting money around Rs 2/. Should I approch the law to shortout this disbute, Should I get the compensatiojn from TRAI and AIRTEL with calculated interest

Dear,
Sir/Madam,
i m frm anannd nagar bhopal, retailer of airtel prepaid.My shop name is AKASH AUTOMOBILES.my lapoo nu is [protected].

i am started a retal counter of airtel in month of september.fos is given me a lapoo sim but d sim is disconect after 5 days frm starting sim n again he is given me a lapoo but this sim is also not working, distributer n fos 1month muje false commit karte rahe. jab koi responce nahi mila phir mene zonal officer ko request di tab within one hour fos is coming n give a new sim.us problem se zm ke karan solution ho paya.
ab balance ki problem hai fos call recieve nahi karta 2-2 dino tak balance nahi aata. fos balance nahi dalta time pe.
Mr.Anil (T.M.) se baat karne per bord diwali par lagwane ka kaha tha magar abi tak nai laga. humare area me new boards lag gaye hai airtel ke magar meri shop pe nahi laga. pls resolve this matter.

Regards,
Abhishek Sharma,
Akash Automobiles.
Pls help me kisse baat karne pe airtel me problem solve hongi. Pls help me.

My landline/broadband number[protected] is not working for the last one week.Inspite of my repeated requests my problem has not been solved

I paid Rs.1590/- with my credit card and purchased an Airtel Digitaltv on 3rd November,'10. The transaction was made over telephone to the customer care of airtel digitaltv. I was told it would be delivered within 72 hrs. since then more than two weeks have passed no one ever came or call. I made nearly 50 phone calls to their customer care asking for installation. each time I was told it would be installed in 24 hrs. But nothing happened. I cannot believe a name as big as Airtel can cheat in such a petty manner!


Is there any way I can get my money back?

Kalyan Chatterjee

My mobile number is [protected]. I have been using 0.facebook.com, which is a free facebook website service. On FAcebook it is mentioned that the service is free. When i caled 12118, GPRS helpline, they also accepted that the service was free. But today, on 11th november i was charged Rs. 15 was browsing some 1.2 MB data using GPRS. I dont know why!. after 10 minutes, i get another message saying Rs. 14.10 has been deducted for using GPRS service and browsing 910 kb data. I again called the customer care . that person did not know what to do and neither did he sounded like he wanted to help. he put me on hold and later hung up without saying anything. ( Customer care managers. please see to this problem. it has happened to me before. and i am sure it happens to other people. the executives just hangs up while we are on hold. we are not some outcasts. we pay you. so you better listen to us!)

After that call , another message came, saying i have been charged Rs 0.60 . And after that another message saying that i have been charged Rs. 1.20 for using GPRS. ! I was so surprised at this. I again called the customer care .. This time again, the executive hung up.
My balance has been absurdly charged upwards Rs. 40 for browsing the free content! I cant even give the exact number because they tend to come after every other minute so its hard to keep track.
This is not the first time it happened, earlier, i used to use the yahoo messenger servic eon airtel live. it would cost like Rs. 10 for 10 days or something. and airtel used to me charge me that amount twice a week . I talked back then too. Help me out.

my request reference number is CBDAL[protected]

I got a service message from airtel stating the availability of an Rs.44 ISD recharge. (ISD calls 1re/min)
Recently I made an EC recharge for activating an ISD booster in my prepaid SIM . The recharge costed Rs.44. (ISD calls for 1 rupee per min)

In 2 minutes I got a confirmation SMS that the Recharge has been done successfully.
but when i made an ISD call, it costed Rs.9.80 per minute.
I immediately called the customer service., they say that the recharge has not been updated yet. They even told me to visit the EC recharge retailer and get clrified from him. I even went there and asked him to call the "service for retailers". he did that, and they have told him that it'll get activated in ten minutes. (then why the hell did i get a confirmation SMS in not more than 2 mins)

again, I made the ISD call the morning after.
BUT WTF, still it has not been activated.
I've been calling the customer care for 3 hours till now. STill thery're not even attending the call ..

I want someone to heed to this problem immediately.
Thanks in aadvance

Hi,

I have taken a new Airtel Dth connection in the month of October 2010. I had taken the 1590 Rs plan in which i was promised to get 4 months free subscription + 250 Rs Cashback to my account.

Since last two days i am receiving messages on my mobile that my Airtel Dth account balance is zero and will be discontinued soon. Today i got couple of automated calls also regarding the same, Even after providing the proof of payment (Credit Card Statement) and raising the complaint with them.

After calling customer care and speaking with Anurag & Mragendra, I came to know that my account was actually started with Rs999 only and current account balance is Zero (which is a big mistake from Airtel Team), However actually i had paid Rs 1590 for Economy Pack Plan.

I requested them many times by calling the customer care, but all in Vein.This is the worst customer care i have seen in India.
I had paid the Amount (1590) via IVR System using my HDFC Credit card..

Again spoke with their floor supervisor Dharmendra Kale, & he assured me that rest of the Subscription and cashback to be credited into my account within next 24 hours, which did not happen actually even after 48 hours.


Below are the my details i sent to Airtel: -

Name: - Vipin

Customer ID: - [protected]

Transaction ID: - [protected]for Rs 1590)

Plan: - 1590 Economy Pack (Rs 250 + 4 Months Free Subscription)

Mode of Payment: - IVR using HDFC Credit card

Date of Payment: - 17 Oct 2010

Date of Activation: - 21 Oct 2010

Email ID : vkc.[protected]@gmail.com


Can i expect any help by posting this to Indian Consumer Complaint Forum?

I have been using Airtel prepaid mobile connectivity for the past many months. In September 2010, the outgoing and incoming calls services were barred and I was asked to resubmit identity and address proof and I submitted the application along with photograph and copy of the driving license in October, at Airtel Customer service outlet at Jayanagar . Despite that, the connectivity was NOT restored.

On enquiry at the Airtel outlet I was asked to resubmit the documents as I could not produced the details of the acknowledgement issued by them for having submitted the document earlier.

I submitted the documents again on 12th November 2010 at the Airtel Customer care out let at Kammanahalli (Touch N Talk Com) and I was told that the connectivity would be restored in 3 working days.

However, the connectivity has not been restored and on enquiry on 19th November 2010, I was told that I SHOULD RESUBMIT MY DOCUMENTS. When I showed the receipt issued as acknowledgement for having submitted the documents, they checked up with the customer service back office and I was then told that the verification is still not completed and I should wait for another 3 DAYS.

During my wait for more than 30 minutes at the AIRTEL Customer care outlet at Kammanahalli, I found many customers coming with similar complaints as mine, of non restoration of connectivity despite having submitted the required documents.

For some reason Airtel seem to be harassing the Pre-paid customers by deliberately not taking note of the documents submitted to them and disconnecting the mobile services.

The time and effort of the common public cannot be wasted for the inefficiency in processing the documents by Airtel.

ye bahut faltu company hai. aur koi company ek baar leta hai-voter i card,photo. lekin sirf ye company baar baar leta hai... phirvi line kaat deta hai... saayad is document se company ko gadda karke soona hai.

I had applied airtelconnection 1month back. The sales person took a cheaque for Rs 500/- and the necessary document. He requested for another document from my premises owners association president.I made that also ready And called them several times ,no one from Airtel turnedup to collect the same.GETTING FRUSTRATED.

Each time different offcer will handle and no one will take the responsibility.Please read the response they provided.

On Tue, Nov 16, 2010 at 10:32 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 15/11/2010, you have expressed your concern
regarding delay in new connection for your application number HY 286959.

We would like to inform that your concern has been registered with us with the
reference number 39843188 and the same will be addressed today by 6:30 PM.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.

Warm Regards,
Naveen Kumar
Customer Care Executive
Bharti Airtel Limited.
Subject: Re: NEW CONNECTION [|BAL|Qrc2049842|]

Hi,
I have not recieved the cheque(Axis Bank Rs500/-) which I have provided for
below mentioned new connection.
As sales person insisted, I have collected the necessary document from the
Aliens association president. Pls send out the representative on thursday and
collect the necessary doc and provide me the broad band connection ASAP.
Sales Officer -Kalyan Chakravarthy.



On Mon, Oct 25, 2010 at 3:02 PM, <[protected]@airtel.in>wrote:

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

We deeply regret for the inconvenience caused.

With reference to your e-mail dated 25/10/2010, you have expressed your concern
regarding delay in new connection.

We would like to inform that your concern has been registered with us with the
reference number 39133566 and the same will be addressed by 26-OCT-2010 02:00
PM.

Please do write in for any further assistance.

Warm Regards,
Deepak
Customer Care Executive
Bharti Airtel Limited.

On Thu, Oct 21, 2010 at 9:18 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 20/10/2010, you have expressed your concern
regarding new airtel connection.

As per the request number 38916134 we would like to inform that please provide
us you contact number so that we can have your concern resolved at the
earliest.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

For any further assistance please mail us at [protected]@airtel.in

Warm Regards,
Yeruva Suresh Reddy
Customer Care Executive
Bharti Airtel Limited

Complaint is for Airtel postpaid connection:[protected] and account:A/c. No.[protected] and billing discrepancy for the month of May,June,2010.
I was imposed a hefty postpaid bill of Rs 2038.84/-.
I filed complaint against this discrepancy number of times but did not received proper explanation nor any assurance from airtel. I paid bills for subsequent months , despite of that my outgoing services were blocked.
Even when issue was not resolved the incoming services were also blocked in month of Aug.I have to suffer a huge loss as my Airtel number was blocked unnecessary. Many of Recruiters could not contact me as the service was blocked. Along with this I was getting continuous calls from recovery department and other airtel teams for payment.Now as this issue was for the month of May the impact was carried till month of August. I wrote to airtel customer care,Nodal officer , Appellate officer but never received solution on this.
I have all those communication with me.
I had really suffered a lot using Airtel service. Today also I get mail for payment.

Inspite of giving address proof and other documents, whenever I contact customer care thay inform me that my given details are not correct. Kindly inform [protected] no.is on whose name and address. i had taken new connection on arrival and have being using it for past one year.