Airtel Complaints & Reviews

for the past 2-3 months i am not being sent monthly bill against my postpaid airtel mobile no. [protected] ......... previously without faili used to get bills by 1st of every month to be paid by 8th of every month.

ensure sending the bill in time ....

gunjan agrawal

Email sent to Airtel Ombudsman, Nodal Officers and Appellate Officer,

====================
Summary
====================
Airtel has deleted my number [protected] without any notice and with highly improper communication. I am being penalised by Airtel for their poor procedures and their appalling & misleading communication. Further, Airtel has taken my money for a SIM card and for a recharge and has not let me utilise the services I have paid for.

The facts below clearly show my attempts to solve my problems with my non-working phone number and the lack of a proper response from Airtel. Many claims are being made after the fact with no explanation of why these were not communicated to me earlier. I contacted Airtel multiple times for help and was not given any of these reasons.

====================
Facts
====================
1. Mobile number [protected] purchased on 25th August 2010. All documents required by Airtel were submitted.

2. Calls have been barred since end of September without any communication whatsoever from Airtel.

3. On 2nd October, I contacted Airtel customer service. Airtel customer service claimed that I had locked the phone by mistake. An unlock code was given to me. However, using the unlock code did not fix anything.

4. Airtel customer service also indicated that it could be due to low balance. So, I recharged my phone with eRecharge for Rs.360--I still have the confirmation message on my mobile phone. This was in addition to the Rs. 150 or so that was already in my account. This brought my balance to Rs. 500 talktime.

5. On 11th October, 18.34 pm, I received the following message from "AD-SERVICE"- [protected]. This is still stored on my mobile phone: "We were unable to verify details of your Airtel number through Telephonic
verification. As per Govt.of India directive services on this number will be restricted." Please note that there was no communication from Airtel of WHAT to DO or WHEN to DO it.

6. Around the 13th of October, my wife contacted Airtel once more over phone. Again, Airtel customer service claimed that I had locked the phone by mistake. Another unlock code was given to me. However, using the unlock code did not fix anything.

7. On 23rd October, I went to the Airtel relationship centre at Indiranagar, Bangalore. This was the first time I was told I had to resubmit the documents.

8. On 26th October, I submitted my documents again to the Airtel relationship centre at Indiranagar, Bangalore. The acknowledgement number given for this was K97203.

9. On 29th October, I followed up my document submission with phone calls to Airtel. I was told the number had been "deleted" and was "back in circulation". I spoke to at least 5 different people about this issue.

10. I finally escalated this to Mr. Madhu at [protected]. He said he would call back within 48 hours. No call was received.

11. On 5th November, my wife again tried to contact Mr. Madhu at [protected]. She then spoke to Mr.Vijith, Apellate Officer. He said he would call back by the end of the day. No call was received.


========================================
False claims by Airtel and my dispute
========================================
On 29th October, we were given the following reasons for deletion by Airtel:

1. "Phone verification was not successful. "

I strongly dispute this for the following reasons:
--> A. I have not been able to receive calls on this number since September and the phone has been in my possession all the time. How and when was this phone call made? It is up to Airtel to provide proof of this.
--> B. What was Airtel doing when we contacted them 2 times over the phone. Why was there no mention of verification?
In fact, the fact that I made these phone calls proves that I was in possession of the phone.
--> C. If this was the case, why did Airtel take my recharge on 2nd October?

2. "Documents were not submitted in time."
This is highly improper of Airtel, not to mention misleading and fraudulent, to create an arbitrary deadline and not inform the customer.

--> A. Why was there no mention of this so-called "deadline" in the SMS received in 11th October, 18.34 pm?
--> B. Why was there no mention of this so-called "deadline" when we contacted them 4 times: two times over phone, twice in person at the customer care centre?
--> C. Why did Airtel take my documents and issue a receipt at the customer care centre?

=========================================
The resolution I want
=========================================
I would like Airtel to issue me a new SIM with Rs. 500/- talktime
=========================================

Please respond to this email by the end of day on 8th-Nov-2010. If I do not hear back from you, I will need to take this up with the government appointed ombudsman and or the consumer court. I will also be posting this on all consumer websites and blogs, as well as contacting various media outlets.

Regards,
Kumara
Contact number: [protected]

airteldigitaldish.com

Location: Visakhapatnam, Andhra Pradesh, India

Posted:[protected] by R.Karna kumar Send email


fraud sms
Dear Sir
My Name Is R.Karna kumar Email id is [protected]@gmail.com ,I have received 1 sms from TD.Airtelhd there wed site airteldigitaldish.com
when i open this web site i saw below information

Dear Customer,

During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 31/10/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.

Name: Mrs.Swapna Das

A/CNumber: -[protected] SBI Bank


The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 29/10/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.

Thank You For Choosing Airtel DTH.


Regards,

Airteldigitaldish.com
"
I had deposited the specifed amount Rs. 440/- to the specified
Name: Mrs.swapna das
A/CNumber: [protected]
In State Bank of India on -29/10/2010.
and Fax the receipt of bank to the specified Fax No.[protected].

Please Help me for refund of my money and take serious action against the A/c No.
Name: Mrs.Swapna Das
A/CNumber: -[protected]
State Bank of India Bank,
and the Fax No.[protected].

Sir,

I have made several requests to Airtel for Disconnection of Telephone Number[protected] since September 08, 2010. However every alternate day I receive a call from them and they suggest one or the other requirement to fulfil and not ready to disconnect.

The Reference No of complaints made by me are as follows


Disconnection of Telephone Number[protected] w.e.f. September 08,

2010 Customer Care Reference No1161358

Email dated September 09, 2010 Reference No. 38604982 dated October 10, 2010 with a promise to resolve by October 13, 2010.

Reference No. Qrc1725588 dated September 21, 2010

Reference No. 38996776 dated October 21, 2010

Reference No. Qrc2023481 dated October 25, 2010

Reference No. 39346956 dated October 31, 2010

Please help for disconnetion of my Telephone Number[protected] and for obtaining refund of my security deposit immediately.

Thanks & Regards
Malik Raj Bhutani
8/123, Sector - 3,
Rajinder Nagar, Sahibabad,
Ghaziabad (U.P.) - 201 005
Email : malikraj.[protected]@gmail.com
Mobile : [protected]

I had been using a number[protected] for the last five years. Recently about one month before, i had got its plan changed from Post paid to prepaid, by submitting a new set of identity proof and photo. i was asked to submit the photograph and identity again and again, while i was out of station during that period. So i could not submit new set of documents, My services were barred on 30th october, 2010.
The dealer of Airtel "AMAN COMMUNICATION SUNAM" refused to forward my request to reactivate the services and asked for 3000Rs as bribe. I have already filed a complaint on phone into nodal office of Airtel at Mohali, but they also refused to give any complaint number and my problem is still unsolved.
Kindly take the necessary actions to solve my problem, because i am suffering from big Business Losses due to deactivation of services of my old number.

Thanks and Regards
Tinku Bansal
c/o R.K Brokers
Shop No. 173
New Grain Market, Sunam
Distt. Sangrur
[protected]

Dear service team,

Hi, this is Mr.Ram Desurkar from Belgaum having airtel prepaid connection no. 0091-[protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further...

It is strange service from AIRTEL for prepaid customer,whenever i get, recharge, automatically some amount towards, cricket latest,jokes,SMS service etc. deducted from my account,while talking to customer services, we are being told, that you are not understanding.My money is being deducetd & I am being told you are not UNDERSTANDING.Stop all this nuisence & stand upto the mark.
alka gupta
[protected]@gmail.com

Hi

I was using airtel broadband, and I have placed a disconnection request on 28 september 2010. After that it was disconnected and I am not using it. My bill cycle was 17 to 16. For the usage of 17 sept 2010 to 28 sept 2010 they generated bill of Rs. 1209 on 17th Oct 2010 and I payed it.

Now bill for oct 2010 of Rs 1874 also generated on 19th Oct 2010 and sent to me. But the connection was closed in sept 2010 so how the next bill is generated for me. In Airtel self care account is showing now active but it was closed after my disconnection request and only the bill of Rs 1209 was generated for my usage before disconnection date.

Please take care of this isssue ASAP.
Please contact me in case of any clarification.

Airtel Disconnected Landline Number: [protected]
Airtel Closed Account Number: 15096416

Sonika Singh

Dear Nodal Officer,

It is already 5 days since my compliant and i am suprised that you expect me to wait for another 5 days .Inspite of your intervention, I have no visibility yet on when exactly the problem will be resolved. Everyday i get multiple calls from Airtel asking for information about my complaint but they don't give me any visibility on when i will get the resolution.

Don't you think your service engineer team being part of the professional organisation need to atleast update me on when they will come to resolve the problem, Your team cannot expect that I will be eternally waiting for them at home.


Regards,
Murali



On Thu, 04 Nov 2010 10:45:34 +0530 DTHNODAL.[protected]@Airtel.in wrote
>
>
>Dear Sir,
>
>Thank you for writing to Airtel digital TV.
>
>This is with reference to your e-mail regardingset top box issue.
>
>Please accept our apologies for the inconveniencefaced by you,
>
>We would like to inform you that, your complainthas been registered. Our concerned department is currently working on theresolution of the same. We shall revert to you within 5 working days.
>
>Your Nodal Complaint No. is 97896049.
>
>It is our privilege to have you as our valuedcustomer & we look forward to a long and fruitful association withyou.
>
>Assuring you the best of our services,
>
>Regards,
>Nodal Officer
>Airtel digital TV
>

>PS: Incase you require any furtherassistance, please:
>- Email us at dthnodal.[protected]@airtel.in
>- Or call us at [protected] (toll free)/[protected]tolled)
>
>
>
>
>

>"Murali Kumar Nandini"<[protected]@rediffmail.com>
>Sent by: [protected]@rediffmail.com
11/03/2010 09:09 AM
To "dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>
cc "[protected]@airtel.in" <[protected]@airtel.in>,"[protected]@airtel.in" <[protected]@airtel.in>
Subject Worst Customer Service Experience

> PPlease do notprint this e-mail unless it is absolutely necessaryP

>

>
>
>Dear Nodal Officer,
>
>I am highly dissatisfied customer of Airtel DTH and I am writing this mailwith hope that atleast you would be taking some immediate corrective andpreventive actions.
>
>I am Airtel DTH customer ( Customer ID:[protected]) since April 2009, Ihad registered a complaint ( # 4303567) on 30th Oct 2010 withregard to issue with the STB remote control which is unresolved till thismoment however the complaint has be closed without taking any acknowledgementfrom me.
>Please find the sequence of events below
>- On 31stOct 2010 one of your service engineer visited my house and diagnosed tothe STB (It was already a replaced STB and was just 4 months old) and saidthat STB needs to be replaced and remote is working fine. He said he isnot carrying extra STBs he would replace it by end of the day, Howeverhe never turned up
>
>- Another Service Engineer(Kumar S) turned up on 1st Nov, started the diagnosis all overagain, initially said it is not an issue with STB but the remote but finallydecided that is STB issue and replaced it. After the replacement he saidthe view card has to be activated and it would take 1 hr and asked me tokeep the STB. He left his team lead ( Mahesh) number and he said that hehis number is not working
>
>- When I made a callto Mr. Mahesh after 1 hr, he said application is down and would take another3 hrs to activate it. I patiently waited till late evening and when I againreached out , instead of Mr. Mahesh one of his Colleague Mr. Chakrapanipicked up the call, instead of helping me started giving me weird explanationsthat there is process and it takes unpredictable time and asked to callback later
>
>- After this I gavea call to your customer service center and spoke to Senior Executive Mr.MahaveerVarma, who said he would ensure that a service engineer would visit andthe problem will be resolved by 2nd Nov 8.30 am.
>
>- On 2ndNov at around 9 am, I again spoke to Mr.Mahesh, he instead of appreciatingthe fact that a customer is calling for seek resolution started to talknon sense and kept saying that application is down and it would beresolved by 2 pm and when I asked is this the way you speak to a customerand asked his time to give me his superior contact number, he said he hasno superiors and if I wish to complaint and I do so with Customer care
>- Post that I spoketo Mr.Harpreet and his superior, who again promised me that my complaintwould be escalated and would be resolved in 5 hrs . They also promisedthat I will receive a call back once the problem is resolved within 5 hrsbut did not hear anything from them
>- I received a callfrom a Service Engineer in the afternoon and was asked to check if it isworking, as I was in office and there was no one at home, I checked itin the evening and found that the problem is unresolved, when I tried toreach the concern engineer his phone was switched off.
>- Post that I calledup your Call Centre and was surprised to see that the complaint has beenclosed without my consent.
>
>Based on the my experience, I have made thefollowing observations
>1. There is absolutely no waya customer can trust the entire customer service structure of Airtel. Thereis no co-ordination what so ever between Service engineer team and theCustomer Sercive Center, in fact as per Service Engineers, the CustomerService just a clueless team
>2. Though Airtel spendscrores of rupees each year to build brand, it has employed people who arenot competent enough to be in Customer facing roles and hence are justeroding the brand value each day. Please find the details of the team whicheither needs appropriate training or need to be moved out of client facingroles
>o Mr.Mahesh, Team Lead of Service Engineers: He lack the basic attitude thatis expected in service industry i.e. ablity to listen to customer beforespeaking. He thinks he is not accountable to any one and dares the customerto complaint
>o Mr.Mahaveer Varma, Sr Executive at Customer Service Center: Zero trustworthyindividual and can only give wrong assurance and mislead the Customer
>o Mr.Harpreet , Executive at Customer Service Center : Again Zero trustworthyindividual and can only give wrong assurances and mislead the Customer
>o Mr.Chakrapani: Not sure of his designation but a Clueless person who has beengiven the responsibility to receive customer calls
>As a professional organization, I hope Airtelwould look in to my complaint and take action according.
>Hoping to hear from you in 24hrs.
>
>Regards,
>Murali

Hi Sir/Mam,

My number is [protected] . Some days before, I had recieved a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30. Last month also Rs30 got deducted for this. So, I humbly request you to please deactivate this service from my number [protected].

Once again I request you to please do the needful.

Thanks
Bharathi

i took airtel postpaid connection in the year 2007 and used that phone for 3 years. in 2010, i found that there were loads of discripensies in the phone bill, for which i contacted airtel office time and again. i also contacted airtel relationship centre where it was found that the discrepensy in the bill was of Rs. 8500/- for which they offered settlement of Rs. 2000/-. i finally settled off with that amount and closed my postpaid account and got it converted to prepaid account. they asked me to submit all the papers again which i did submit in the airtel relationship centre. on 3rd of nov. they disconnected my phone services without any prior intimation. all the incoming and outgoing calls including the calls to airtel complaint services were barred. when i contacted the airtel relationship centre, they told that the papers submitted by me have been misplaced and i have to submit it again. i submitted the papers third time and they promised that my phone will be started in 4 hours, it's already 3rd day, and the phone is not yet started. my complains are:

1. i am a doctor on emergency duty, and in view of diwali and festive season, i am on emergency duty in a rural area. and my phone is inaccessible. inability to be contacted on time may jeopardize the life of lots of people as most of the medical staff is on leave

2. since the papers submitted by me on all the three occasions were official documents, i would like to know their whereabout and the person responsible for loosing it.

3. even if the papers were not available with the verification department of airtel office, they had my address (they sent the phone bill to same address for 3 years), they never bothered to call me or inform me before disconnecting the services.

4. even the facility to contact the airtel complaint number i.e 198 has been barred. so there is no provision to contact them

5. i have given my address and identity proof 3 times and they never bothered to verify it. they arbitrarily disconnected the phone without any verification.

6. i have been using this number this last 3 years and all my patients are having this number. if i change my number from any other service provider, my patients will have no means to contact me.

RO CODE:11216232 email id. [protected]@gmail.com

TATA INDICOM:

SERIAL.NO. [protected],Rs. 10 comp.no.[protected].

mtnl:

SERIAL.NO.[protected] Rs. 50
SERIAL.NO.[protected] Rs. 50 comp.no.[protected].
SERIAL.NO.[protected] Rs.25 comp.no.[protected].
SERIAL.NO.[protected] Rs. 50

airtel:

SERIAL.NO.[protected] Rs. 30 comp.no.10103075

voda:

SERIAL.NO.[protected] Rs 30 comp.no.[protected]

idea:

SERIAL.NO.[protected] Rs.25 comp.no.[protected]
SERIAL.NO.[protected] Rs.55 comp.no.
SERIAL.NO.[protected] Rs. 55 comp.no.[protected]
SERIAL.NO.[protected] Rs.100 comp.no.[protected] /[protected]
SERIAL.NO.[protected] Rs.25 comp.no.[protected]
SERIAL.NO.[protected] Rs.25 comp.no.[protected]

i am sumit kumar from varanasi and my full address is D 62/42 SONIA NEAR SONIA POKHARA SIGRA RAOD VARANASI U.P.-221010 MY CELL No. is [protected](AIRTEL) and i am also useing a other No. of airtel and no. is [protected].
01 sept., 2010 Mr. ALOK KUMAR FROM AIRTEL OFFICE EMPLOYEE, VARUNA BRIJ VARANASI AIRTEL SHOWROOM, come to my office and i pay my one bill and i am saying converted this postpaid no. [protected] in prepaid as soon as posible. but my one bill is unpaid then he says ki aapko ye bill hum wave off karwa denge, then i am say ok.

15 sept., 2010 i am calling to alok regarding my this no. for converting in prepaid but Mr. alok saying, sir i will give u ur new sim with life time recharge on before 03 nov., 2010.

today 04 nov., 2010 i am just trying to call my this no. then my no. is activated n other person pik up the phone n says this my no. and i am buy last 2 days before. this no. alloted me by my name and address so why using other person without my permission and without my knowledge its totally
frowd.
so please block this no as soon as possible and give me bleary fiction regarding this metter

My mobile no. is [protected]. I am using airtel prepaid connection. I do not use any value added service/caller tune/dialer tune etc. But airtel automatically subscribes me to any of its services and deducts balance from my account. When I complain to customer care, they disable my services but my balance is not refunded. Every month I lose a good amount of money because of this.
I want to get my money back. I also want to know what should be done so that Airtel does not repeat this with me.

Dear service team,

Hi, this is mr ramesh chandra pandey.i having airtel prepaid connection no [protected] .yesterday I lost my mobile, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.



my phone number[protected]
email id- [protected]@gmail.com
thanking you...

To
Dear Sir,
My cell no. is[protected]. subscriber of Airtel. Belongs to Andhra Pradesh, Visakhapatnam, Chodavaram mandel and city. I submitted two times my ID proofs to that concerned persons. Eventhough they didnot reactivated my SIM. I took this sim 3 years back. I had been submitted all adequate ID proofs when I bought this sim. Last one month onwards I haven't phone services. It is grevence to us. So, please reactivate it immediately or take necessary action regarding this matter. Thank you.
Yours faithfully,
( N. Sai Kumar )

McPack download,
I received sms from Airtel saying that, your account has been charged for McPack downloading costs Rs. 50/- (time 4:02 p.m. on 04/11/2010

I have never heard about McPack before that sms, and didnt download anything from my mobile (sim) account also not interested to use McPack.

Please help me to get my money back
thanking you
Arijit Chowdhury
[protected]@gmail.com

Dear Sir/Madam,

Respected

I AM Ramesh Bheemanadham my Airtel Mobile No: [protected]
My no without intimation no discunnected and that sim telling Registration failed i asked to my Nearest Airtel Branch at Dr.A.S.Rao Nagar, there peoples are telling already no given to some other person and other wise we don't know if any clarification go to Begumpet branch.

Please discuss with airtel peoples and give the my mobile no [protected] and alternate mobile no: [protected].

thanking you sir,

Regards,
B.Ramesh
[protected]

my name is rakesh.
my mobile no. is [protected].
i have received the msg from airtel-dth.
that u have won the airtel digitel dish tv.
and log on to. www.airteldigiteldish.com
net day, thay have sent the msg. log on to www.diwali.org
and said that please pay the consumer ta 440/ only
i have paid that amonut in acc/; name swapan roy
having acc. no.[protected].
receipt will have to be fa on that no-[protected].
but the fa no.. will not be working.
please tell me is it ture or not.

On 4 th November , I have received a message as

"Thank You for choosing Missed call Alert Service. Now never miss calls. You have been charged Rs 15 for 30 days. To stop service dial *321*8883#("free)
Date and time 04/11/10 12:1 pm "
from Airtel service no 55111015.

I never request to get this service. They have confirmed themselves and taken my charges when there is balance Rs12.39. Now my balance is -2.91. It is very big Cheating of Customers. I dont know how many Customers are cheated like this.
If they take steps about avoid these type Cheating then the Company is Good. I wish the Company to take steps for their good future.
B.Jeevanandam.
[protected]