Airtel Complaints & Reviews

Hi,

I shifted 3 months back to rented house in marathahalli (bangalore). Where I found one airtel fixed line cable, which is previous tenant line. As I am existing airtel broadband user, i had the devices with me. so I connected my device with that line. I could able to call any one. But I have never used that line for my usage. Now I want new airtel broadband connection, so I am Appling for the connection last one month, but they are saying “you are in non coverage area”. I told to Airtel clearly that I have one unused line inside my home. You can provide that connection to me. But there are not ready to do that. Even I told them that If I used that line for my personal usage you wont charge me, but they are saying “Yes, sir. We won’t charge you”. I asked them how long that line will be like that as unused. They said six months, after six months if he is not paying the bill that connection will be cancel. So next three months if I am making any calls from that line no one is going to ask me. They will ask the old tenant. I have some points from this scenario
1- It is loss for Airtel, as the old tenant is not using so he won’t pay any money. I am ready to pay monthly rental for broadband, but Airtel is not ready to take that.
2- Such a phone links needs to be disconnected as soon as detected as not used lines. Otherwise some one can use it for any unwanted activities including terrorism.

Regards,
Nagarajan. K
[protected]

Hi,
I have paid online Rs.999/- for a Airtel DTH connection on 7th Oct'10 on below link .
http://offers.connectindia.in/checkout.htm. (Vriti Infocomm).

After that I got an order no & conformation mail from Vriti Infocomm.

Even though 3days have gone no one has come or contacted me to install it.
Whenever I am calling to Airtel DTH customer care[protected] & [protected]), they are just giving fake assurance to install it in next 24hr.

Dear Service Provider,

I am working with a PSU and wanted a new airtel connection in our company CUG. The concerned distributor, Jimmy, was called in. He promised me a speacial number which he said costed rs 1500. Under some discount scheme he offered the same at rs 1000. He took my documents and Rs 1000 and gave me a sim card instantly, saying it would be activated the next day.

Then he started avoiding my calls saying he is in a meeting or out of town. after 10 days he started demanding more money for the same number saying that its a high value number and it costs Rs 6000. And again started avoiding.

Out of frustration, I spoke to Airtel relationship mgr, Mr Divyarth bhatt who intervened and asked him to sort out the matter. Despite that mr Jimmy has been delaying my activation. Today Its been more than three weeks after submitting all the required documents, but he has not come and met even once to clarify the issue and find a solution. I have been calling Jimmy several times to meet and discuss bt he gives excuses and avoids a meeting too !

Questions to Airtel :

What should a customer do when he doesnt receive response from the distributor ?
What should a customer do when he feels that he has been duped of his money ?
What should a customer do when after the entire transaction, the dealer starts demanding exhorbitant money for the same number ?
What should a customer do when he has a sim which hyas not been activated fro 3 weeks ?

Its highly disappointing !


Regards,
Kunal
kunal.[protected]@gmail.com

I owned an airtel phone connection from July to September 2010.
I finally had to disconnect it because despite repeated complaints airtel never ever got me a working network
my phone was never ever reachable and I had multiple complaints from friends and colleagues.
Airtel never ever replied back to me nor were they ever able to repair my connection.

Hi, Today I got a call on my mobile from an unknown number - [protected], today morning at 09:25 AM, which I couldn't picked up. I called back at same number around 10:04 AM to check the caller. Nobody picked up the call although the bell was ringing and then I disconnected the call after few seconds.
Now I got a message from 543211on my mobile at 13:25:30 hours/ 11 Oct 2010 stating - Thank you for subscribing to hello tunes service. You have been charged Rs.30 for 30 days. and then a second message stating - you have been charged Rs.15. Your hello tune has been changed to kash koi lad.
What the hell is this ? I don't want to subscribe for any hello tunes or any such service and didn't even tried its subscription. Is it an example of fradulant customer service or a money making gimmick by Airtel. I am expecting this information to reach at management level and want somebody to look into the matter & the needful to withdraw this hello tune service & reverse the charges levied for the same.

Thanks

Sanjeev Bhakhri
[protected]

DEAR ALL,

I AM HAVING MY AIRTEL LAND LINE BROADBAND CONNECTION FOR THE PAST 3 YEARS AND I AM FACING FREQUENT DISCONNECTION SINCE 5 MONTHS,BECAUSE OF THIS I HAVE LOOSED MY MONEY IN SHARE MARKET WHILE I TRADE ONLINE. EVEN I HAVE COMPLAINT IN CUSTOMER-CARE FREQUENTLY NO ONE IS ATTENDING THE COMPLAINT AND I RECEIVE THE MSG THAT MY PROBLEM HAVE SOLVED.I HAVE ALSO INTIMATED TO ALL OTHER SOURCES,BUT IN VAIN. FINALLY I SENT A MAIL THAT I WILL NOT PAY MY BILL TILL IT IS BEEN RESOLVED,THEY HAVE DISCONNECTED THE LINE FOR NON-PAYMENT OF BILL AND NOW THEY ARE CALLING TO MAKE THE PENDING PAYMENT AND IT WILL BE RECTIFIED. I ASKED THEM WOULD I WANT TO PAY YOU FOR YOUR NONSENSE SERVICE AND MADE ME LOOSE MY MONEY BY GETTING YOUR CONNECTION. SO ALL OF YOU MAKE A DECISION BEFORE GETTING THE NEW AIRTEL CONNECTION ANYWHER IN INDIA. FOR SUGGESTION PLS MAIL TO [protected]@ymail.com.

DEAR ALL

I AM HAVING AIRTEL LANDLINE CONNECTION SINCE 4 YEARS AND MAKE MY BILL PAYMENT THRU NETBANKING OR BY MCHECK BEFORE MY DUE DATE. BUT FOR THE PAST 6 MONTHS I AM RECEIVING CALLS FROM THE AIRTEL COLLECTION AGENTS SAYING THAT MY PAYMENT IS PENDING AND THEY ARE COMING TO COLLECT THE PAYMENT. EVEN THOUGH I AM INFORMING THIS MATTER TO THE CUSTOMER ACRE, BUT ALL IN VAIN.I HAVE ALSO ASKED THEM IF I HAVE TO PAY THE AMOUNT TWO TIMES FOR A MONTHLY BILL.AIRTEL IS AN IRITATING SERVICE PROVIDER.

Hi My name Sudip,

I purchased one Samsung LCD almost a week back with that I got a Airtel DTH free as a Durga Puja festival offer pack. My TV got delivered on the very next day but AIRTEL DTH is no where to see.
I have neen talking to many of their executives ( not less than 15 as of now) to get my installation done. But everytime I call them up , I have to narrate my problem from the beginning as they behave like they know nothing and it seems that they don't have any database where they feed costomer feedback or concerns over an issue. But they do know one thing ; false promises. They keep on telling you that your problem will be resolved within few hours and also promised me many times that I will get a call back within few minutes for the confirmation. Unfortunately days passed away but no one from Airtel DTH have guts to call me back and update about the issue.
Can anyone imagine if this is the story before the service starts;what will happen once it's started running...My God such a bad division of Bharti group. Shameless and disgusting .......

Beware of Airtel DTH....Its a dump company.....

(KIND ATTN: HEAD OF CUSTOMER CARE STAFF)

Please go through the below mentioned mails.

With reference to our landline number: [protected] we need STD facility. Please unlock dynamic lock.

While we are trying to make STD call the automated reply says “to make STD calls unlock your dynamic lock”.

We are unhappy with the Airtel services since even after several requests the STD facility not activated and we are receiving false replies. Due to the customer care representatives irresponsible action and negligence we are forced to bring this issue to your notice.

Please do the needful.

Thanks and regards,

R.Chakravarthi
OFFICE ADMIN


BECOME INTERNET INDIA Pvt. Ltd.
1ST FLOOR, 108, MAXIMUS B2 BUILDING,
MIND SPACE (RAHEJA IT PARK)
HITECHCITY, HYDERABAD - 500 081.
PH:[protected]
MOBILE:[protected]
Email:chakri.[protected]@become.com

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Saturday, October 09, 2010 10:45 AM
To: Chakri Rangavajhula
Subject: Re: REQUIRE STD FACILITY. [|BAL|Qrc1921954|]

Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 08/10/2010, you have expressed your concern regarding STD facility for your Airtel fixed-line [protected].
We would like to inform that as per reference number 38505558 your request has been resolved. Our relevant team has confirmed that STD facility is already activated to your line as per this reference number. We earnestly hope that the resolution provided is up to your satisfaction.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
For any further assistance please mail us at [protected]@airtel.in



Warm Regards,

Naveen Kumar
Customer Care Executive
Bharti Airtel Limited.

[protected]Original Message[protected]
From: chakri.[protected]@become.com
To: [protected]@airtel.in
Cc:
Sent: 08/10/2010 05:46:45 PM
Subject: Require STD facility.

With reference to the case reference No: 38505558 Dtd:07.10.2010 we would like
to inform you that the problem yet not solved.

We need STD facility to our landline number [protected].

From last 5 days I am continuously mailing and even through phone intimating
the same problem even though the problem still existed.

While we are trying to make STD calls the automated reply says ¿ the phone got
locked and we need to unlock¿ without having STD facility how could we lock our
phone line. If it has got automically locked please unlock from your end.

Please treat it as urgent and important.

Regards,

R.Chakravarthi
OFFICE ADMIN
From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Thursday, October 07, 2010 4:22 PM
To: Chakri Rangavajhula
Subject: Re: UNLOCK THE STD DYNAMIC LOCK. [|BAL|Qrc1909344|]


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 07/10/2010, you have expressed your request regarding activation of std facility and dynamic lock for your Airtel fixed-line [protected] .

We would like to inform that as per 38365446 your request regarding activation of std facility has been resolved.We would like to inform you that the std facility has been activated. We earnestly hope that the resolution provided is up to your satisfaction.


We would like to inform that your request regarding unlock the dynamic lock facility has been registered with us with the reference number 38505558 and the same will be addressed by 08-OCT-2010 03:15 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

For any further assistance please mail us at [protected]@airtel.in


Warm Regards,
Latha C
Customer Care Executive
Bharti Airtel Limited.

Note: Please mention your Landline number with proper STD code in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters or space between the digits. Ex: "0<STDCODE><LANDLINE_NUMBER>".



[protected]Original Message[protected]
From: chakri.[protected]@become.com
To: [protected]@airtel.in
Cc: padma.[protected]@become.com
Sent: 07/10/2010 12:54:19 PM
Subject: Unlock the STD dynamic lock.

Sir / Madam,

With reference to our Landline number:[protected] we need STD calling facility.

Please unlock the dynamic lock.

Thanks and regards,

R.Chakravarthi
OFFICE ADMIN
Description: Become
BECOME INTERNET INDIA Pvt. Ltd.
1ST FLOOR, 108, MAXIMUS B2 BUILDING,
MIND SPACE (RAHEJA IT PARK)
HITECHCITY, HYDERABAD - 500 081.
MOBILE:[protected]
From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Wednesday, October 06, 2010 7:36 PM
To: Chakri Rangavajhula
Subject: Re: REQUIRE STD FACILITY. [|BAL|Qrc1901360|]


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 06/10/2010, you have expressed your concern regarding for STD activation of your Airtel fixed-line [protected].

We would like to inform that your concern has been registered with us with the reference number 38476580 and the same will be addressed by 07-OCT-2010 05:45 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

For any further assistance please mail us at [protected]@airtel.in



Warm Regards,
Bhuvaneshwari
Customer Care Executive
Bharti Airtel Limited.
Note: Please mention your Landline number with proper STD code in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters or space between the digits. Ex: "0<STDCODE><LANDLINE_NUMBER>".




[protected]Original Message[protected]
From: chakri.[protected]@become.com
To: [protected]@airtel.in
Cc: padma.[protected]@become.com
Sent: 06/10/2010 01:45:22 PM
Subject: RE: REQUIRE STD FACILITY. [|BAL|Qrc1898213|]

We are not able to make STD calls. While we are trying to make the automated
reply we receives as ¿unlock the dynamic lock¿.



Please rectify the problem immediately.



Thanks and regards,



R.Chakravarthi

BECOME INTERNET INDIA PVT.LTD.



From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Wednesday, October 06, 2010 1:07 PM
To: Chakri Rangavajhula
Subject: Re: REQUIRE STD FACILITY. [|BAL|Qrc1898213|]





Dear Customer,



Thank you for writing to Air tel Telemedia Services.



With reference to your e-mail dated 06/10/2010, you have expressed your concern
regarding std activation for your Air tel fixed-line[protected] .

We would like to inform that std facility has already been activated, please
confirm us whether your able to make std calls or not, if you are not able to
make std calls kindly get back to us for further process.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



For any further assistance please mail us at [protected]@airtel.in







Warm Regards,

Manjunath
Customer Care Executive
Bharti Airtel Limited.





[protected]Original Message[protected]
From: chakri.[protected]@become.com
To: [protected]@airtel.in
Cc: padma.[protected]@become.com
Sent: 06/10/2010 09:46:47 AM
Subject: Require STD facility.

Sir / Madam,

With reference to the Landline telephone number:[protected] we need STD
facility.

In case if the STD facility already exist then please unlock our phone to let
us to make STD calls since while we are trying to make calls it says that " to
make std calls unlock your phone".

Take further necessary action immediately.

Thanks and regards,

R.Chakravarthi
OFFICE ADMIN

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Wednesday, October 06, 2010 1:07 PM
To: Chakri Rangavajhula
Subject: Re: REQUIRE STD FACILITY. [|BAL|Qrc1898213|]

Dear Customer,
Thank you for writing to Air tel Telemedia Services.
With reference to your e-mail dated 06/10/2010, you have expressed your concern regarding std activation for your Air tel fixed-line[protected] .
We would like to inform that std facility has already been activated, please confirm us whether your able to make std calls or not, if you are not able to make std calls kindly get back to us for further process.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
For any further assistance please mail us at [protected]@airtel.in
Warm Regards,

Manjunath
Customer Care Executive
Bharti Airtel Limited.





[protected]Original Message[protected]
From: chakri.[protected]@become.com
To: [protected]@airtel.in
Cc: padma.[protected]@become.com
Sent: 06/10/2010 09:46:47 AM
Subject: Require STD facility.

Sir / Madam,

With reference to the Landline telephone number:[protected] we need STD
facility.

In case if the STD facility already exist then please unlock our phone to let
us to make STD calls since while we are trying to make calls it says that " to
make std calls unlock your phone".

Take further necessary action immediately.

Thanks and regards,

R.Chakravarthi
OFFICE ADMIN

air tel has not activated my cell phone no[protected] though I have resubmitted my docts .for the last one week incoming/out going calls are not admitted. HAJI M.YUSUFF SARDAR JANI ASST TREASURY OFFICER [RTD] #14-160,OPP: R.T.C BUS STATION NANDIGAMA 521185,KRISHNA DISTRICT A.P,INDIA[protected]/258

Hi i am, Delhi Airtel subscriber. My number is [protected]. I am fed up of Promotional calls from Airtel itself. My registration # I[protected].

Service activation date is 9th Sept. 2010.

Numbers from getting calls are [protected] and [protected]........

The calls are regarding the activation of promotional offers available on Airtel.

Registered 2 complaints in regards to same, but of no luck.

Kindly advice

I HAVE TAKEN AIRTEL SIM ON 19/02/2007 MOBILE NO-[protected] BUT NOW ASKING PROOF OF ADDRESS, PHOTO. I HAVE PHOTO ID OF JHARKHAND BUT NOW I AM IN NARAYANGARH 721437, PREVIOUSLY I HAVE TEMPORARY RENTED HOUSE BUT NOW I HAVE ALLOTED QUARTER IN NARAYANGARH RLY STATION. MY QUARY:-

WILL I PRODUCE PHOTOGRAPH AND
01. MY JHARKHAND PHOTO ID
02. RLY ALLOTMENT PAPER OF QUARTER IN NARAYANGARH RLY STATION
IF ADDITIONAL THAN WHAT
PL MAIL TH ANSWER TO [protected]@GMAIL.COM AND INFORM ON MY MOBILE NO

Dear Sir/Madam,

I had transferred my landline connection[protected] last month. after too much follow up, I was able to start my services after transfer. But yet i am facing problem like phone become dead for many times and issue is not resolved for many days. I am also having broad band connection along with it and it is also becomin down repeatatively. There is no mean o[censored]tilising this type of services. They will give time of next day for complaint solution but not done at one complaint.

Looking for reply in this matter ASAP.

Thnks
Nikhilesh
[protected]

respected sir/madam
my self nikhil vyas, im from akola dist, at maharashtra,
i have buy a airtel friends2 prepaid connection before 1 month, the number of that sim is [protected].
but from last 10 days my all the incoming calls are blocked. im not able to receive any call on my this number but i can use outgoing calls.
im able to call but not able to receive any call. when someone calls on my this number the recorded tape gets played as"this number is temprorily out of service"
i contacted with the customer care of the airtel friends prepaid, but their customer executives are not responding me properly and i felt that they are not intrested to solve my this problem.
then i went to airtel distributor of akola dist. for my this problem, distributor given me a very follish answer for my this problem, he said that" we have blocked your all incoming calls because you are not receiveng our addvertise calls" and this not an valid reason, it seems clear that he was also not intrested to solve my this problem.
so want to complaint against airtel prepaid services, their customer executives, their distributors at akola dist.
and i request you to please take an proper action for this and please take me out of my this problem.

False promise.
Airtel DTH customer care is closing complaints without solving them.
Worst Airtel product.
Worst customer care.
I am having Airtel DTH connection( ID : [protected]). Nowadays I am not getting any signal so I called to customer care and briefed the problem. So he told me to do some basic sanity and correction steps. It didn't work. Finally he suggested me to book a engineer visit. I did the same on (5-Oct-2010). Since then I called them almost 5-6 time and every time I call they generate a new ticket and the worst part is when you tell them not to generate new ticket I wanna stick to old one they don't listen you at all. This way your complain remains always new and when you call again customer care ppl will say its one day old and expected resolve time is still left. This is the trick that you cann't have one day old complain. is not it gr8888888..... I guess Airtel is counting the performance of CSR blindly by no of complains he close or open. One of CSR(customer service representative) told me backend team closed the complain saying it is resolved. Thus both CSR and backend team of Airtel DTH is doing gr8 job to close all open issues. today is 10-Oct-2010 and issue is still on. Those guys tells all false promises and facts.
Initially when I was planning to buy DTH connection I choose Airtel because of good will. I thought after sale services of airtel will be better same like other products like mobile and broadband. DTH is no near to those. I guess other cheaper player of DTH is right choice compare to airtel. Airtel DTH sucks. Those who are planning to get DTH stay away from Airtel. All the best.

Dear Sir,

I am Capt R Chandra Shekar and I have subscribed Airtel Digital TV DTH Cust ID No ([protected]) services a year ago. I have subscribed a 170/- PM package which suited my requirement. A couple of weeks back i got a call from Airtel Digital TV network, they informed that they are offering free service of some (5-8) channels till 30 Sep 2010 and if i am interested then i can subscribe these channels.

The Airtel Digital TV without informing me has subscribed these channels after 30th Sep. when i came to know this last week i called the customer care to clarify. The airtel cust care executive is not able to explain why they have subscribed Rs 230/- PM package without my permission and they are not willing to revert back to Rs 170/- PM package and the are info me that they will be able to do after a week, i had called the cust care many times to address my problems, but they are reluctant to change my package and they give lame excueses and keep disconnecting my call or put me on hold for hours to gether.

I asked the cust care executuive to give the complaint No they are not willing to give any complaint Nos also.

as on date my package is not changed and the service provider is also not bothered call me and tell the progress on my complaint. I have atleast the time and technlogy to bring my complains to you, but they are many citizens who does not know how these people are DUPING them.

May i request you to initiate strict action against Airtel Digital TV network and put in place strict rules so that in future ordinary citizens do not suffer.


With Regards
Capt R C Shekar

Sir,

I am using Airtel prepaid from 2003 onwards and now we all our family members are possessing FIVE airtel numbers. In our area (KALPAKKAM) earlier signal was very much good. Because of that we have got one by one (total Five pre-paid sims) airtel pre-paid sims to avail add-on and other facilities.

For the past 10 months we are experiencing about poor signal. In this connection, I have made complaints to Chennai Nodal authority and Tamilnadu Appellate authority etc. Their reply was simple. The signal has been verified and it is good, PL TRY WITH OTHER HANDSET. The reply irritates to us. We have all brands of costly mobiles (NOKIA, SAMSUNG, SONY, ORION). How they can simply say to change the hand set.

We are ready to buy the hand sets provided by airtel which captures full signal in my residence. My budget is upto 10,000 per set. Will Airtel give me a handset to me with full signal???????

In this connection, I would like to move to Consumer court. If you help me by guiding me, how to proceed to consumer court.

With kind regards,

Lakshmipathi
[protected]

I keep getting text message of automatic renewal of Airtel Games Club. They are deducting money without my authorisation. I have never joined any kind of games club in the past. I would immediately like this kind of harrasment to stop. My mobile number is [protected]....

I am poplin chandra das purchased a airtel digital tv on 17 august 2010.my Custmer ID NO< is [protected] When I purchased the product installation was free . One person came to install the antennae and started to the wall . He has driil my wall ten to twelve but he has no basic idea what to put in the hole to fix the antennae .After trying two hours he fix the antennae in a bamboo.He told me that he will come next day to fix the .But till noww he has not turn up to fix the antennae . Since the antennae was fix in a bammboo the signal strength frequently fluctuate and I have to adjust it again and again.I have contacted to the customer care of airtel digital tv the gave me two, tree compleint number but no result has been found .I also contact to my airtel digital tv dealer to rectify the same , they also told me that will send one person to fix the antennae. from 02 october to 08 october continuously I contact but no result has been found from airtel digital .


In that case getting no other option but to loadge a complaint againt airtel digital tv and also the dealer and hope you will take proper action against the above mentioned cheater so that people will trust the consumer court as everyday ther are too many advertisement of cosumer court.


POPLIN CHANDRA DAS
P.O MOHANBARI
AAI COLONY
DIST.DIBRUGARH
ASSAM

I registered in DNC , my registration no: A [protected](dtd 19/05/2010 ) . Unfortunately I am getting unwanted messages mainly 'One Liner Jokes' from 55381. Please avoid all such disturbing messages. MY MOB: No:[protected].

Customer care ref: No [protected] (dtd 26/05/2010 )
DND four digit code MFJT

CV Purushothaman Nair
E- mail : [protected]@gmail.com