Airtel Complaints & Reviews

Airtel Prepaid Connection — Excess billing without information

Last few months ago I had taken an air tel prepaid connection. One day I had a message that" your subscription to the on demand has been renewed " and they simply deducted Rs 30/-from my account.

I want to know without my knowldege & request how did they deducted the amount from my account. The same has happend to one of my friend also.When twice I contacted the customer care at Cochin(Kerala) dtd.21.07.2008 at 2.11PM they first they disconnected the phone secondtime when i ask they told that their computer has got some problem asked to contact in the evening.

Now I want my money refund back to my account other wise I will publish the matter to every one more than effective of that NEWS PAPER among my friends.

I want this problem to be solved with in 24HRS.

Thank You

Airtel — automatic activation of world news

MY FATHER IS USING AIRTEL LIFETIME PREPAID CARD. BUT THE PROBLEM IS THAT WORLD NEWS PACK IS AUTOMATICALLY ACTIVATED ON THE CARD AND THERE IS A DAILY DEDUCTION OF 1 RUPEE. AND EVEN IF I DEACTIVATE THIS PACK, IT GETS ACTIVATED THE NEXT DAY.
MY FATHER EVEN VISITED AIRTEL GALLERY. THEY DEACTIVATED IT BUT AFTER 1 DAY THE PROBLEM PERSISTED. PLEASE TELL ME A SOLUTION

further to my previous complaint made on july 31, 09.
i just reinserted my sim and found that more money disappeared.
disgusted i rang up customer care and a vaishali answered the phone.explained everything in detail and told her about the email as well.
she said some alert like cricket or news, etc is on which she will disconnect and return rs.20 to me.
i told her i had not subscribed to anything so how is my money being cut.she said it is showing here.i told her i got a call from airtel for some free download which i refused and that day onwards money started reducing.
i told her how can you reimburse only rs.20 when more than rs 100 has been cut.she disconnected the phone.LOL
people beware as money is being cut for value added services not subscribed for.
she asked me to reinsert the sim and she reimbursed only rs.20, since i was already in a deficit of rs15.89 i have only rs.4.11 left as balance.

Dear sir,
My name is Rajveer Singh, customer from west U.P. mob. no [protected].
I am ur customer since last 3 years. I am having a DEALER SIM CARD. the problem is that till yesterday on 26th Aug. my call rate was low as from statring but today on 27th Aug. my call charges are increases as normal customer. I am trying to call 121 but it didn`t work.
So, please tell me what happan in just one day that I got this problem. call me or send mail as soon as possible.
regards

Hi,

My name is Dhananjay. I am from Baroda (Gujarat). A bizarre thing happened with me last time i went to Bombay. When i was i Bombay i called my father & friends, but every time it happened that if i call them & the other person don't receive my call or cut the call, my balance got cut without talking to them. Thats awful. I didn't complaint as I didn't have time. But how Airtel can do such a thing. I don't know whats d problem is but still...

Hi,

I agree to this point as I too faced this problem, without intimating I get few stupid services, which i never demanded. Some schemes automatically activated. I call to Airtel guys, they show that you have updated & its showing here & all, & don't listen, hang up the call & all. They talk as if he/she (the call attender) is paying me for the balance. See the Vodafone guys. they talk in a such a beautiful & polished manner, I mean if you are angry they will talk in such a way that you will be totally relaxed. but in airtel they talk in such a manner that u will get angry even more den you are, or even if you are not angry they will make you angry by there 'desi' way of speaking. huh...do something ' BHARTI'...

Airtel lifetime prepiad card — Automatic activation of scheme

On 23rd sep 2009 my Rs.10/- was deducted from my balance and when call to customer care for enquiriy about this they said that i had activated the matrimony service scheme but it is wrong , this is not happened for the first time many times it has been done and for this every time i used to call customer care number but only once i had got the proper response from yours and only once my money was refunded to me. Your customer care executive service is very worst they never give proper solution and used to argue and now a days they disconnect our call in middle of the talk .Now i am really feedup o[censored]r service if you want you can check my complents in your record . I want my money to be refunded .I want a quick reply on this matter.

i dont want cricket message i have no balance even though i am getting so please stop the cricket messages

[protected]
why have you deducted rs 30/- please credit the same urgently.

[protected] / [protected]
we have never activated any services on these numbers, why do activate on your own, please stop all additional services and credit rs 30/- on [protected].

Airtel — excess deduction Rs30/ at own

Airtel has a deducted Rs 30/ from my deposit pre.paid mob no[protected] on[protected]. just after receiving there call to suscribe for a song on the optionn/ Immediately. on hearing the message from Airtel discontact the voice. NO OPTION WAS SELECTED BUT EVEN THEN THEY HAVE DEDUCTED Rs 30/. Contacted several time on cusmer care but they did ni pay heed. Since no service has been used,Airtel should re-credit Rs 30/ immediately.

Airtel Prepaid — much more angry

dear airtel
plese give me better service, im long timrer airtel prepaid user,but now adays i m unsatisfied ur servises
rgards
Ganesh more
[protected].

what u think about customer? we are not fools u...

AirTel — Call details request

Sir,
i m using airtel company's prepaid card with no. [protected]. and i want to know my incoming & outgoing details for this month (October 2009)
plz send my detail's to my e mail id......

this is regarding my airtel prepaid number [protected]. without letting me know the reason airtel has discontinued my services. later i was informed that it was because of some missing documents at the time of submission of my documents for the conversion of my number from postpaid to prepaid on 7th jan, 2010.
i have submitted all my documents again and still no one had given me any date as to when my phone will get started again. if no action is taken against them, i will be forced to go to the media to highlight the companies carelessness and its false commitments.
since 5 days my number is off and i dont know till when this will continue.

this is regarding my airtel prepaid number [protected]. without letting me know airtel often charges me for a service called "Portfolio Manager" which once they have activated without my consent. Each time they impose a charge I called them back and they apologizes for it and reverse the balance. Same time they confirm that its a mistake from their side and now they are discontinuing the service.
But the story does not end here and its goes on same as usual. Now I got fade up by calling them each and every time and keeping track of every penny.
If anyone kindly help me on this, I will be greatly obliged.

Hi,

I am an Ex-Airtel employee and using Airtel postpaid mobile connection and DTH service.

Working with Airtel I know that Airtel have a good products, sales team and Customer service.

1st time I had experience a very bad experience with Airtel when I apply for Airtel Broadband. It is because of the sales team who have given false commitment to the customer. After I have submitted all docs and given money the sales executive told me that within two days got the connection. But after two days no response from their side I checked with the sales person he have given me another person number and then he gave me a very unnecessary reason that some technical problem is there in my area (which is not at all related to a new connection) and he gave me his area manager number - he gave me some other excuse and told to wait for 2 more days. Once after two days again call them they all giving me different - different reasons. So after continuous follow up they told me there is no port available in my area. So I asked for refund my money back.

My question is in Service Industry is it right to give false commitment to customer to meet their sales target ?

I haven't expect this kind of experience or service from Airtel.

The problem still persist, again this happened and this is the 3rd time.

Form No. - 257413

Below are my delails :
My mail ID- samudra.[protected]@gmail.com
Mob - [protected]
Address - #24, Rosa Mystica, 16th 'A' Main, N.S.Palya, BTM 2nd Stage, Bangalore - 560076

Sir I received a call from your call centre and the he told me that my data is exceed from my data plan so he suggested me to change my plan to 2gb and he changed my plan and told me that now there will be no extra charges for extra usage of my data and that will be included in this plan but in my bill I got extra Rs.540/- charge kindly tell me that what for your company has taken this extra charge and also im your 6 or 7 year old customer so tell me what should I do.
Thanking you
Sanjeev Bhasker
[protected]

the service and outlets of airtel is worst. i fully agree with the mr anilraj i feel the attitude towards customer at any level is worst and i never see any attitude change in airtel will mr mittal will take the note of customer feelings.

Airtel Prepaid — very bad connection in India Airtel.

Dear sir
I am AnilRaj.R, I am totally fade up with your Airtel connection, which is I am facing for almost one week. For my last complaint from 13th Oct to 15th Oct, after a long fight I got solution on 15th Oct. And again I am facing the same problem from today (18th Oct 2010) 6.00pm, the problem is I am not able to do an outgoing call from my number [protected]. For this I called your customer care officers (useless fellows), who don’t know how to talk with a customer, I talk with Mr. Simran, Mr. Ankur etc. Mr. Ankur don’t know how to talk with a customer, I told him to transfer the call to his senior for this he only told me that thank u for calling customer care and disconnected the call. And also the same is done by Mr. Simran.
Your customer care wing, your technical wing and other wings are not able to solve customer problem. So I am requesting u to please take your connection back and compensate me because at the time of last complaint, my loss in business is Rs.146000.00, visiting card cost for 1000 nos which I printed the same number is Rs 3000.00 and for calling to your customer care from other phone it is around Rs.600. So total is Rs.149600.00. so please do the need full as soon as possible.


Previous Complaint.


I am AnilRaj and I am using the most wrest connection in India (AIRTEL Prepaid) my number is [protected] which I am using for last one year. On 13th Oct 2010, 6.30pm my number is barred by Airtel, regarding this I called to Airtel customer care and from them I understand that my number is barred due to verification of documents, regarding the documents they never called me and they didn’t send me a message, when I told them that I didn’t get any call or message from your side regarding this at that time a senior supervisor Mr. vinod told me that they called me and informed me the same before last 2 week and from 27th Aug 2010 to 5th Oct 2010 I was out of India with my phone then how they called me I don’t know. And then Mr. Vinod told me that your number will activate before 14th Oct 2010 morning which is not happened, then I again called them in morning and a another supervisor Mr. Sachin who told me that within 2 hours your problem will rectify and then I submit my documents at your Airtel Office at NIT Faridabad by 3pm then I called from there to Mr. Sachin, then again he asked for 1 hour and I waited at your office till 8.30 Pm and then Mr. Sachin told to the staffs in your FBD office to issue a duplicate SIM for me and he told me that your number will activate within 2 hours. And till now my outgoing calls are barred.
I feel that the experts in your office are not able to rectify the problem. I feel that now a day in India the worst connection is AIRTEL, no customer support, inefficient technical staffs, irresponsible customer care officers and irresponsible top level officers because I called there more than 20 times and till now not any responsible person called me. Finally I gave them time till 10am of 15th Oct 2010. Let us see what is going to happen.

SIM — harrassment

i am rajat minhas resident of shaheed bhagat singh colony,jalandhar. my reliance phone no. is [protected]. I have activated daily decrement service of rs 14. but after somedays i wanted to deactivate the service. therefore i called the customer care of reliance for about 10 times. everytime they said the service have been deactivated but it has not. so i want to lodge a complaint against reliance communications.

Hi Rajat,

After several attempts to contact you we found that your number is not reachable. Please provide an alternate contact number or respond as soon as possible so that we can resolve your issue.

Regards,
Reliance Mobile Online Support Team

Your feedback is important to us. Keep Posting!

BHARATI AIRTEL — Deactivation of card without notice

I had been using a card ([protected]) since the last 3-4 years. The last recharge done on this card was in the month of Feb 2011 and this was a life time validity card. To my surprise this card was deacivated in the month of April without my consent. As I have worked in that industry for a period of 4 years I know that they cannot issue any card pre 90 days of deactivation.

Request you kindly help me in getting this card to me as I have given this number to many of my clients.

Hello,
Account #: [protected]
On September 15th I have given a request for relocation from my old address to new address in Ambattur. My complaint numbers are 4092542, 4091585, 4111247. Ever Since I have raised a request I have lost my peace of mind. I have never seen such an inefficient company in my life. There could be small setbacks but as an entity Airtel should rectify, but the way things are Airtel service is hopeless. After more than Thirty days of speaking to all your customer care people, I have huge list of names, I could not get my service back.
Tell me how many days does it take Airtel to shift DTH dish from one location to another location after having paid all dues and charges and placing a request?
I am waiting for more than 30 days now. I am spending atleast two hours chasing you people to get this done. I wonder why Airtel has got such pathetic customer service. I was mislead stating Airtel has got the best of services, it is no more. I have had the worst of experiences with Airtel I regret having taken your service. I will not recommend your service to anyone in my friends circle. I have already started campaign against Airtel in the blogs.
What would you do if your Engineer makes you come to the location and makes you wait at the location where the dish antenna have to be removed and then turns his phone off and never gets back to you. It is really frustrating, if he was not in a position to attend me, he could have asked me to come on some other day. This is sadistic approach, already you have taken 20 days to respond to my request over and above you make me run pillar to post to avail your service. I can give you the number of the person who has done this to me. His name is Subramanian and his number is [protected]. I am only writing all this with a hope to see if there is atleast one sole who does justice to his work in Airtel. From top to bottom I guess all Airtel officials are worst than government employees.
I have spoken to one Jaya from your customer care, she gave me all false hopes that she will get it sorted with in a day but she has done nothing. Then I spoke to Prakash his phone number is [protected], I recommend he should be sacked immediately, this bloke told me he will see to it it is done within 24 hours if it is not done I can contact Rajath Jain. I told him he is giving me this promise just like what Jaya or Mary did because he very knows that I cannot get him back on line. But he promised to get back to me, this happened on 23/10/10, I have recorded everything I am going to take on everyone of them by filing a suit in consumer court. This morning when I called him this lady Jaya answered the call. If she was a responsible person she would have told me that Prakash is not available but she told me there is nobody by name Prakash and this is not Airtel Office. I checked the number once again and called back but she alerted herself and did not answer my call. I called from a different number she was caught she said she is Jaya and Prakash is on leave. I asked why was she doing this cowardly act. She apologized and again gave me false promises that she will check it up. I tell you, Airtel has employed a bunch o[censored]seless people. They have no accountability because the complaint of the customer does not reach the top officials. I wonder if there is anyone responsible in Airtel. I am not going to leave this, I want my service back or my money back. Airtel cannot loot the customers like this. If it has plans to loot me, I will leave no stone unturned to see that I get justice.
Arul K. Krishnamoorthy

Sir
My sim card no [protected] in mathura purchase on 12th November 2012 at shavatri communication but my sim not activate till date. So please activate this number. I'm many problems facing.

I have also gone through a similar kind of psychological harassment... I had an airtel broad connection from last 3-4 years.
I was having a problem in the services of this connection. there was no connectivity on that connection after four months. I have lodged the complaint so many times but of no use.Nobody bothers even in their head office and thier local office as well as their customer care center. Airtel really sucks man. Then I have stopped the payment of their bill and suddenly they woke up and said that u pay the bill and your connection will start working in 24 hours. now again its almost 23 days and nobody has bothered to come over and find the fault. I am paying the charges from last four months without using the connection.

I RECOMMEND YOU TO JUST GET RID OFF THIS AIRTEL AND GET A BETTER CONNECTION FROM SOME OTHER SERVICE PROVIDER.

BELIEVE ME THIS IS THE ONLY SOLUTION BECAUSE ABSS ["AIRTEL BROADBAND SUCKING SERVICE"] IS NEVER GOING TO LISTEN.

Name : Shekhar Singh

I am fed up of the hoopla created by Airtel about their network connectivity. Its very ironic when Airtel talks about its wide spread network, and they are not able to provide network coverage even in the heart of a the city.

I started using Airtel two years back with a belief that they have good network coverage, but to my surprise the reality was altogether different.

Since past two years I have been facing network problem at my home, against which i have raised numerous complaints with Airtel. Till date I have not received any response from their side. I also registered a complaint about the same with their nodal agency but these guys are least bothered about it.

AIRTEL SUCKS...

If Airtel guys cannot answer such small queries, I believe they should rethink about what they are propagating.

SUMAN SAURAV

Dear Sir/Madam,


I have a complaint about Airtel prepaid mobile telecommunication that i have done three wrong recharges on other states numbers which is as Rs 2222 on [protected], Rs 555 on [protected] and 120 on [protected] number at 7:00 p:m on 13 October 2010 with my Lapu number([protected]), and i want reversal of the following transactions bt our retailer helpline not help me on the task of reversal but i want reversal on my lapu number which is same as above because i always trust on Airtel services.

so please take my complaint seriously and solve it as soon as possible.


Yours faithfully
Faizankhan
Standard Time Centre
Bulandshahr(U.P)52

Airtel Prepaid — 50 Rs. deduction

dear sir,
i am a airtel customer.my airtel no is [protected] i want to say apply for Rs.22 gprs plan on my no. but this survice not start and Rs.22 deducted from my account balance immediately.after this i complaint the customer careof airtel they said that my problem solved on 21.1.2011 but my problem is not solved and the gprs plan is reactivated after 3 days and my Rs.22 deducted from my account balance. plaese give me my money back.

Airtel / Prepaid — Deducted amount Rs.347 in two days

My Air-tel Prepaid Number is [protected]

Again deducted Rs.149

For your information in my account Rs.522 I have, take this also.
Because yesterday you deducted Rs.198 and today you deducted Rs.149

I don't know whats going on from yesterday please resolve it.

GIVE ME PORT NUMBER I WANT TO SWITCH TO OTHER NETWORK OTHERWISE RESOLVE IT.

*When I called to Customer care that received and without
giving any info suddenly he Disconnect the call.*

Date: 16th Feb 2012

1. Thanks for downloading [protected]@_99_MO Game from Airtel. You
have been charged Rs 99.

2. Thanks for using Pack Purchase subscription service from Airtel.You
have been charged Rs 99.

Date: 17th Feb 2012

1. Thanks for downloading Java Game from Airtel. You have been charged Rs 99.

2. Thank you for subscribing to All Sports Alerts service. You will be
charged Rs.50/month. To stop, visit http://bit.ly/sprtlv (Charges
10p/10kb)


Total: 99 + 99 + 99 + 50 = Rs.347 IN TWO DAYS

I am not a child to play game. I am using GPRS Rs.149 only to check mails
nothing else and always connect with laptop only..

I TOLD YOU TO CANCEL ALL SERVICES WHICH IS UPDATED BY OWN. I DON'T
WANT ANY SERVICE FROM AIR-TEL CANCEL ALL SERVICES..

AND REFUND MY AMOUNT Rs.347 WITHIN 24HRS