Airtel Complaints & Reviews

I am working Airtel channel partner as PCO distribuotor since 2007. We have installed 850 pco and submitted deposite @ Rs. 1000 to Bharti Airtel after surrender of PCO equipments Airtel has not taking any interest to refund SD amount. 438 PCO was transferred from my previous dealer but airtel not transferred SD amount of 438 PCO to my account i have asking to settele SD, account since last 1 year bur airtel accounts deportment and officers are not willing to do needfull.

Airtel has shown payment of Rs. 204000/- and deducted TDS but said amount not given to my bank account or DD/Cheque.

There is huge manupulation is being made by Airtel Indore Office with Airtel Dealers Account settelement. During the period 2007 to 2010

I HOPE any authority will go in depth and culprit will be punished and dealer will get their commission, incentiv amount, SD refund etc.

Thanking You

UPENDRA vahinipathi
THE SUN COMPUTERS
BILASPUR CHHATISGARH
[protected]
[protected]

I had visited the Airtel service centre and given change of name and address in the first week of Sept'10 and the same had not been actioned upon.
Below the trail mail. I need assistance as to how I can reach the top management of this pathetic organization
Gautham,



Thanks you for the response, albeit a delayed one. Let me clarify a few things. As I already mentioned in my earlier mails, I have given all my proofs to your Chembur Service Centre and also paid all the outstanding bills till that day. I was told to do so, as it was required to close the existing account and allot a new one. Please be informed that your personnel sitting there did not give any acknowledgement of my new account number or customer Id inspite of giving all proofs. Being from a service industry myself I am aware of the nuances of providing information to the customer across the table which I am afraid your staff (outsourced as the case may be) are not aware of. So I have no details as of now of having submitted my documents. I refused to pay any outstanding if my name change is not effected by EOD. I am sick of your services and pathetic network coverage. I expect you to provide my bills from September’10 onwards with my new name as I need the same for claiming purpose with my employer

1] New Name: Seema Banerjee

2] New Address: Flat no 16, Bhole Premises, 17th Road, Khar (W), Mumbai 400052

3] New DOB: DOB does not change FYI

4] New customer Id proof number-Already submitted PAN copy
5] New customer Blood Relationship- kindly clarify

If I do not receive a confirmation from your team today with all bills post September with my new name, I will be escalating this issue.



___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway, Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

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[protected][protected][protected][protected]

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Sunday, October 24, 2010 4:14 PM
To: Banerjee, Seema
Subject: Re: VERY VERY URGENT-BILL REQUIRED-[protected] [|BAL|[protected]|[protected]|]



Dear Seema Banerjee,

Thank you for writing to Airtel.

We regret for the delay in responding to your mail.

With reference to your e-mail dated 13/10/2010, you have expressed concern regarding delay in name transfer for your Airtel mobile number [protected].

We request you to clear your Outstanding and unbilled amounts and revert with the following details for us to initiate further action in this regard.

1. New customer Name.
2. New customer Address with clear city name and 6 digit pin code details.
3. New customer DOB.
4. New customer Id proof number.
5. New customer Blood Relationship.

There is an outstanding amount of Rs.1700.30/- and Rs.122.10/- in your account and there is no unbilled amount as on 23/10/2010, where the unbilled amount includes only your daily usage and does not include the rentals or discounts. All necessary adjustments will be processed on completion of the billing period.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

Goutham K
Customer Care
Bharti Airtel Limited

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Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
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[protected]Original Message[protected]
From: Seema.[protected]@sc.com
To: [protected]@airtelindia.com
Cc:
Sent: 13/10/2010 15:44:19
Subject: RE: VERY VERY URGENT-BILL REQUIRED-[protected] [|BAL|[protected]|[protected]|]

I have already given relevant documents for change of name and KYC docs to your
airtel office in Chembur (near diamond garden) on 02.09.10. The same has not
been updated. This form contained my request to send my my bills to my email id
which I understand has not been actioned upon at all. I then receive a call
from your customer care asking me ridiculous questions about your service
levels. They have the gaul to tell me to visit the nearest airtel centre and
resubmit documents. The service is getting pathetic by the day. Coverage has
anyway been poor compared to other service providers.



After having raised my initial query (see date below), I am yet to receive my
bill. I refuse to send any mails or SMS for activation of this service since I
have already done the same in writing.



You are adviced to give me your complaints officer name and number failing
which I will be escalating this to the MD himself.



I am extremely dissatisfied with your services and have run out of patience.



___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway,
Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

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From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, October 08, 2010 4:33 PM
To: Banerjee, Seema
Subject: Re: VERY VERY URGENT-BILL REQUIRED-[protected]
[|BAL|[protected]|[protected]|]



Dear Seema Banerjee,

Thank you for writing to Airtel.

With reference to your E-mail dated 08/10/2010, you have requested for E-bill
and also about name change for your Airtel mobile number [protected].

You may send an SMS with content as EBILL EMAILID MONTH to 121(Toll free) to
avail any particular bill from last three months bill through email.

The E-bill is password protected and you may retrieve it by sending an SMS with
the content as EBILL PASSWORD to 121(Toll free) and it will be sent through
message immediately.

However, you may avail an E-bill every month at free of cost by changing the
mode of billing from paper to email. Please send an SMS with the content as
START EBILL EMAILID to 121(Toll free).

Please find below the procedure to view the bill in Self Care:

1. Log on to our website, www.airtel.in.
2. Please log in with the username and the password and you shall be able to
view your Mobile account details.
3. Click on "Bill Guide" option
4. Select the invoice period to view the details and click on "Bill details".
5. Click on "Itemized Call Statement" to view the itemized call details.

You may also click on ¿Receive bill on Email¿ option to receive bill in PDF
format.

We would like to confirm you that the name change will reflect from the
forthcoming Invoices.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

M. John Nelson M
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7D9FF9
77091F31C65A8E42D59B8C5C73B5EBFCB3251B9DB3D5FB9D8296CADD2&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: Seema.[protected]@sc.com
To: [protected]@airtelindia.com
Cc:
Sent: 08/10/2010 13:15:55
Subject: VERY VERY URGENT-bill required-[protected]

Dear All



I had registered for e statements and have not received soft copy of my mobile
bill as yet. Please note that I had got my name change done last month and I
want my bills to be generated with the new name.



Please send the statement to [protected]@gmail.com and
seema.[protected]@sc.com





___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway,
Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

Please consider the environment before printing this email

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
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individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
[protected][protected]-----

Dear Seema Radhakrishanan Pillai, Your email dated 13/10/2010 03:44:19 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi ,
I am using AirtelPrepaid Service.Mobile number [protected]
My call rate is charged as 1re,which was previously 49ps before using a booster pack.once the validity period of the booster got over they are charging 1re.
First time heni called they took the complaint and promised to refund the amount and it will be done only after 4 working days, till then plan will not be changed.
When I called the customer service again they are responding very badly and say they dont bother in changing the service provider.

The quality of the Airtel Service is becoming very poor day by day.They say call will be transfered to senior person and make wait for a long time and cut the call.

Regards
Selva

Hello,
This is PRADEEP KR. SINGH a new custommer to the AIRTEL DTH HD..

Details:
Customer Id : [protected].

Date of Purchase : 23 Oct' 2010.
Address : AE/5-NTPC Unchahar Colony, Raebareli UP-229406.

I write this to complain about bad experience of AIRTEL DTH SERVICE being faced by me.

I ordered HD set-top box on 23 Oct. 2010. around 11:00 am through online booking (on mobile).
and made a payment of Rs. 5355/- through Credit Card and booked a connection for "12 Months activation o[censored]ltra package."
That day 23 Oct 2010. evening 2 tecnition fron Airtel arriver at 5:00 pm and installed the setop box and assured activation " Of Mega Package with 12 months"
as he was informed by his concerened authorities after 4Hrs, but it didnot happened till today.

On the 24th Oct 2010, 9:00 am I enquired to CUSTOMER CARE and got my Customer id and came to know the fact that i need to have a
"Customer Activation Number of 16 digits" for package selection, which i should have got through SMS from Airtel and was asked to wait for 72 hours.

Now, all DEAD LINES are finished and the problem still sustains and no SMS concerning the problem has been receiver.

It is hence therefore requested to the concern to look into the matter and avail me the opt fecility as mentioned above, at the earliest or i may take the matter to further level of legal action.

Thanking You,
--
regards
pradeep kr singh

I am getting repeated negative balance message in my screen even though my balance is good and my subscription ends October 2011. I called customer care and they asked me to delete all the messages and i did and I still got. So I called them again and one of the brilliant customer care representative asked me to call Airtel mobile services and cut he call. After that I called twice and the customer care representative was bluffing and cutting the call. I have made more than 20 calls, still my problem is not solved. Now if i call asking them to take the connection back and refund the money I am not getting any response. Now i don’t know what I should do to suspend the service and get my money back. It’s so annoying when you pay thousands of Rupees and end up like, this with useless answers and service. I would suggest people not to buy Airtel, with the worst experience i have.

My Customer ID [protected]

I seek help for the harrasment done by Airtel Recovery Guys.

The guy comes to my house, me being in night shift, i asked him to come after 6:00 PM in the evening as i was sleeping at that point in time. The person rang my door bell for at least 5 times. After my repeated requests, he didnt listen and called 3 more guys including there manager/head Raghavan, who comes to my house and all ready to pick me up and take me to police station(as per him, he had contacts in police station)

The other recovery person asks me to come out of house and almost ready to fight.

Raghavan giving me warning that if there guys hit me, what will be my position.

I have literally suffered from trauma because of their harrasment and i wonder if its legally acceptable.

The whole issue was that there was bill due which had some GPRS usage charges of about 1349 Rs, which under corporate plan should be 99 Rs unlimited browsing as commited by them.

Finally i had to give them cheques and agree to what they wanted.

Respected Sir,
I am Ashok Kumar resident of village Abada Barana, Distt. Una Himachal Pradesh. My mobile no is [protected] and I am facing a great network problem in our village for last one year. The airtel network is very poor in whole our village,still there are maximum user are of airtel but now I think the authority of this company is not serious about their customer problem. Many times I made many calls to your call center but no resolution they provide. Whenever we make calls they registar the complait only but no practical resolution.
This my last compaint to you otherwise the me and all other friends have other options to choose, Sir the need of the time is to establish new network tower in particular area,
Regard,
Ashok Kumar,
[protected]

Airtel Account No 14855470

i am using the services of airtel broadband services from almost last one and half years and as per my plan i am allowed 5 GB download in a month and unlimited usage from 10pm till 8am, now they have send a bill to me of 7000+ wherein they have randomly shown the data usage extensively even for the days when i was not at home, now when i am asking them the details of my usage they are not able to provide me the same and just beating around the bush that the bill is generated as per the plan, kindly help!
i have been writing to them continuously in vain and they are reverting back on mail that my issue will close on this date with some or the other reference no and nothing happens, when i write back to them they again give a new resolution date and reference no, wherein i get calls on my landline from them to clear my bills

Dear Sir,
I am using Airtel GPRS for the past 5 months. I have observed that, i am not able to connect to websites of state bank groups through Airtel GPRS.Every time it is giving page not displayed error. At the same time, if i am using any other service provider from my lap top , i am able to browse sbi iste. i had registered a complaint with the customer care and i was assured that the issue will be resolved within 24 hrs. but even after 72 hrs, there is no solution obtained.Still I cannot browse sbi online site. This needs to be rectified at the earliest.


Regards,
Ananth
[protected]

I HAVE GO TO RERHARGE ONLINE WHEN I ENTER Captcha CHARATOR THAT TIME EVERY TIME ERROR.ALL WORDS AND NUMBERS ARE OK BUT. ERROR. Captcha is not matching, kindly re-initiate the transaction.

I HAVE ALSO TRIED DAY BY DAY.BUT SAME PROBLEM.
SHYAD WEBSITE THIK NAHI HAI.KAY KARE AIRTEL WALO

DEKHO BHI DEKHO.

Vijay Gunjawale
[protected]@yahoo.co.in

My name is Ajit malkar. My airtel mobile no. is [protected] (prepaid). I am being disturbed regularly by unwanted telemarketing calls and advertisements sms from different companies (to whome airtel obviously has provided my number). These calls and SMS are very annoying during busy business hours.

I have registered to DND on 17 Jul 2010. So 45 days period is over and DND is active. Still I am getting telemarketing calls and sms daily.

Please stop such unwated sms and calls.

i want to complaint about airtel disrtributer nanded taking extra charges on lost sim recovery the actual charge is 25 rupees but they asking for 150 rupees. what to do we have no option please help us. and take a serius action on them

As the government rules have changed, the airtel people have asked to submit the relevant documents. which i have submitted on 29th Sep 2010 and my application no is OMR 1530976 at a postoffice(kazipet). Filled the Form gave a passport size photograph and ID proof(my Voter ID).
after all that still they have disconnected my services 2 times. I'v been telling the customer care that i have submitted but they ask me to do it again...how many times do i submit.and what is the guarantee that they would not ask me to submit again.

I am a employee and my work is geting disturbed cos of this irresposible Airtelpeople.

Hi all,
Airtel has started generating revenue from other way too. Please check your bill they start charging money which you never requested . This I am taking about my "REFERENCE NUMBER 38557248" i found they started charging money rs 75 per month extra without informing me and they say that this is for PC secure , which I never requested. This is the way Airtel is getting a big revenue and giving money to filmstar like Sarukh khan , bebo and all .

Please check your bill , I can say airtel is a cheater company not a CMM level company.

This is Dr partha Ghosh. To the best of my knowledge from the messages of my mobile (Airtel mobile no: [protected]), Rs 1/- per day from 25 Aug, 2010 to 8 Oct, 2010 for job information and on 6 Oct, Rs 15/- , 2010 (for my tunes) have been deducted from my prepaid account (mob no [protected]) without my consent. On Oct 8, only Rs 2/- has been refunded to my prepaid mobile without indicating the basis of refund. In this context I have send may e-mails containing complaints and reminder. But no result. Pl do the needful so that I can get money back to my mobile.

HI AIRTEL, I RECEIVED abusive service message called BIKINI BABES.

When i tried deleting the message 99 Rs of my balance has been deducted.

MY NUMBER is [protected]. I tried customer service several times but they say their systems are down and they cant help.

CAN You please look into it urgently.

I am being harrassed by Airtel officials to submit proof documents , I have taken this number 2 years back & have submitted proof documents 4 times till now , every time they call me & say as per govt GO they require the documents . Now this again they want the documents , I have spoken to them for about 4-5 times till now. They have been telling me that they would look & take steps but again they are asking me to submit the same ..

Dear Sir, 26/10/2010

My mobile nos is [protected]. I have complained twice to Airtel Ltd, the first one being about 15 days ago and the second one on 24/10/2010 vide complaint no[protected], and also submitted written complaint to Airtel gallery at Badlapur city, to stop debiting VAS downloads from my account.
The company has not taken any action till now, and keeps on debiting Rs.3/- around every 3 days, for some bogus information, which I dont want. Inspite of complaining, to stop such debiting, they are not doing so.

Probably, they are thinking, who will be able to stop them. Who has the courage to take them on? I hope through this letter, you will be able to address them correctly on my issue.

Regards,
D. Chatterjee

i am the retailer since airtel born
my retailer sim plan a to a 10paise other mobile 40paise since aitel born
but without my knowledge the plan change to a to a 20paise
past 10years i consumed more time and work to promote airtel
lots of cash rewards achieved
but the company not give little bit of response
i spoke to customer care they did not realise retialer says
they follow rules only but the rules change every month
i kown bharti aitel earns more profit than other service providers
but retiler base not a valid service provider very worst retailer sevice
plz consider my complaint
iam not fluent in english sorry
premkumar

We had served a notice to disconnect almost 43 of our corporate connections wiring emails to [protected]@airtelindia.com but subsiquently the disconnection notices are not accepted by the Customer Care on the grounds that the respective account manager has stopped them to accept as he is afraid of loosing his jobs for such large account disconnections. But however we cannot consider individuals parameters as huge amount is blocked month on for these numbers.

We took the extreme step to disconnect the numbers on the grounds of poor billing and not meeting the expectations of tariff plan change and on poor customer support after sales. We have migrated these 43 connections amost Tata Docomo & Idea Cellular.

If you need more clarification, please write me to subin.[protected]@connectm.com