Airtel Complaints & Reviews

Hi, I am requesting AirTel to disconnect my landline form 27th Sept. 2010. Even after surrendering all instruments and making Bill Payments, my connection have not been disconnected till now (31st Oct. 2010). They haven't disconnected the line and keep me sending the new bill. My reference / Complaint Nos are :

1219990 : dated : 27-sept-2010

1247649 : dated : 23-oct-2010


I don't know what to do, I am calling them daily and have even emailed them today on [protected]@airtel.in and care.[protected]@airtel.in about this and no action is been taken. Ever time they lie that I have confirmed that I don't want to disconnect My Landline. My Landline No is :[protected]. I can be contacted at [protected]@hotmail.com.

Thanks,

Dear Sir/Madam,

I gave a complaint regarding plan migration on 29th of September. As per their executive description it is unlimited usage with 2 MBPS for 699 per month. As per the procedure they have to change the plan with in 4 days. But my plan was migrated on 15th October. Between these days whether the plans changed or not we don't know. Right now, they slapped 2080/- bill on my broadband connection. When I contact to the customer care department they were saying that I am in limited plan. They are even not responding on this issue.

Please look into the matter and help me.

Thanks and Regards,

Arun Kumar Teegala
[protected]

Dear Sir

This is to inform u that i have lost ma mobile, please block sim card asap

Mobile Number - [protected]


Regards

Tejaswi

I received this sms (dated 30th oct, 2010).
"Thanks for downloading Theme from Airtel. You have been charged Rs 50. Play Games at Re.1 http://203.115.112.5/GCLite "
I did not download anything from here! what the hell is this. I check my balance and i see 50 rupees deducted. can anyone resolve this.
Mobile no. [protected]
Help is appreciated.

Hello,

I had taken Airtel prepaid Connection almost an year ago, somewhere around Sep'09.
My mobile No is - [protected]

The initial tariff plan was
STD call :- 1.50 Rs / min to all GSMs
Local Call :- 50 paise / min to all GSMs

Within 2 weeks of activation I got my plan changed to the following due to my excessive STD call usage
STD and Local Calls to Airtel Only :- 50 paise / min
STD and Local Calls to other GSMs :- 60 paise / min

Things were going smoothly until yesterday (30/10/2010) when I found that my STD call
was charged @ 1.50 Rs / min. To resolve this I called up the customer care today, it was
of not much help.

The point which I am trying to make out is "My tariff plan was changed and that too without my consent".
I have not lost any big amount but I am unhappy because of this unethical and corrupt practice and I am feeling cheated.

So, I request you to look into this issue and resolve it asap.

Thanks and Regards,
Kumar Saket

I m Mayur Patel i m using Airtel Prepaid connection no. [protected] located in gujarat( Vadodara ), Airtel activated caller tune and NationalNews Pack service in my phone without my knowledge. From around Rs.50/- his balance. I complained to Airtel customer service at 121 and 198. They deactivated caller tune and Nationalnews pack but were unable to explain to me how it got activated in the first place. After 5 Min this service got activated again and the Balance reduced. I called Airtel again to complain and they again couldnt explain to me how it got activated. They kept saying that we would have click some link and activated..when we dont even know that how does it click on this link. The customer support staff was extremely rude and said he doesnt know the answers to my questions and disconnected the phone. when i call again to customer care and then after no one can answer me. after some days same problem again on my connection they activated caller tune again. the money is not important but attitude of company and call center executive is i don't like and i want to wiver my all this money who claim company and deduct my Rs.75 /- around. i request to company call me and explain me all this things and wiver my money ..

CUSTOMER ID - [protected]

I TOOK CONNECTION ON 21ST OCTOBER 2010 AND PAID THE AMOUNT THROUGH IVRS,

THERE IS NO SIGNAL AND SHOWING ERROR 6

IT HAS BEEN 20TIMES I CALLED CUSTOMER CARE THERE IS NO RESPONSE AT ALL
REPRESENTATIVE IN GUNTUR HAS NO RESPONSE WHAT SO EVER..
ALL THE TIME YOUR CUSTOMER CARE EXECUTIVE HAS BEEN MAKING NEW PROMISES FROM 0.5HR – 24HRS
I DUNNO… WHAT IS WRONG WITH AIRTEL PEOPLE

WE ARE JUST MADE FOOLS WITH LUCRATIVE OFFERS AND ARE BEEN GIVEN NOTHING..
IT’S A BIG SHAME FOR A COMPANY OF GRADE LIKE BHARTI WHICH BOOST OF BEING ONE OF THE BEST BRAND IN INDIA

I HAVE GOT ALL THE RECORDINGS OF YOU PEOPLE’S FAKE COMMITMENTS FOR YOUR PERSUAL

VINAY AGARWAL
[protected]

Dear Sir,

Iam use airtel mobile connection ([protected]) in last 4 year , airtel gave good service , but last 4-5 month they gave big problem , they always cuting 25 rupes every 15-25 days for game world , but i dont use this service , iam many time complan , 3-4 time balance is also renwed , customer care stop my service is & renwed my money but after some time this problem return. customer care blem to me for use this service. what we can do. iam not stopped this number . & also not paid unnecessary.
so i hope u slow my problem ,

Ranveer Singh
Mobile No - [protected]

DEAR SIR/MAM. I AM USING AIRTEL PREPAID CARD TILL 4 YEARS. NOW A DAYS I'M USING AIRTEL MOBILE OFFICE SERVICES WORTH RS. 98 PER MONTH. BUT ON 31ST OCT 2010 IN THE EARLY MORNING AT 01:00 AM I'M USING MOBILE OFFICE WITH MY COMPUTER . I HAVE ALSO BALANCE FOR INTERNET USAGE BUT SUDDENLY IT'S I GOT THE MESSAGE U DEBITED 369.00 RS. FOR LAST USAGE . NOW I COMPLAIN THE AIRTEL COMPLAIN DEPARTMENT BUT THEY ARE NOT TAKING ME SERIOUSLY . I COMPLAIN ABOUT THIS TWICE BUT THERE IS NO REPLY AND THEY ARE NOT GIVING ME COMPLAIN NO SO PLEASE TELL ME WHAT CAN I DO. MY MOBILE NO : [protected] . SO REPLY ME BY PHONE OR EMAIL AS SOON AS POSSIBLE . I AM WAITING FOR YOUR REPLY.

To whom so ever it may concern

I got the Airtel Dish installed on 27th Oct morning. 27th evening onwards i am not able to view the TV. I made a complaint on 28th morning ref # 4273551. I was told some one will visit by 12 noon. I took half a day leave and stayed at home. Till 12 no one turned up. I called the call centre again. They said the person will come and attend by 3.30 PM.
i waited till 3.30 extended by leave from half day to full day. No one turned up at around 5 i called they said by 5.45 some body will attend.

I waited till 6.30 PM No one turned up and i got a SMS from DTH that the issue is resolved. If not resolved call a mobile number. I called that number and informed them that without resolving my issue the call is closed. They asked me to contact one local # for my area i called that # it was switched off, then again called call centre they gave another # which was wrong. Then they said by 29th somebody will attend the call. On 29th morning again called

to reconfirm the technician arrival time, then this time i got a different call reference # 4286993 & 4283767. They said some one will attend on 30th Nov, so i went to office, by around 3.30 PM one person called me and asked for address etc. He wanted to come at 5.30 PM. As no one was available at that time asked him to come on 30th morning. i got an SMS in the evening telling the issue is resolved. Again i called the call centre they said some one will come FROM AIRTEL.

come to attend the complaint and on the way. Many people were calling me for asking the address and other details, everytime they are asking what is the problem etc. No one attended the call. At the time of writing the mail ie 30th Nov 22 Hrs. Now I REGRET TO TELL THAT I MADE A MISTAKE IN TAKING DTH I HAVE BEEN AIRTEL CUSTOMER AND I WAS ALWAYS GETTING GOOD SERVICE FROM AIRTEL FOR BROADBAND AND MOBILE. BASED ON THE PAST EXPERIENCE I WENT AHEAD WITH AIRTEL JUST FOR SERVICE SUPPORT WHEN SO MANY OTHER OPTIONS WERE AVAILABLE IN THE MARKET. NOW I AM NOT AT ALL INTERESTED IN THE AIRTEL CONNECTION, YOU MAY REFUND THE FULL 999 AMOUNT AND TAKE AWAY THE ITEMS SUPPLIED BY YOU.

WITHOUT ATTENDING THE COMPLAINT HOW YOUR TEAM IS CLOSING THE CALL AS RESOLVED.
Thanks & Regards
R. Prasad Kumar
customer ID [protected]

HI,

It is been about 2 months , I am sending mails to Airtel to keep my connection in safe custody as I have traveled out of india for some time. Before i left india i called on customer care and ask them to do so , but after 15 days when i received bill there was no billing like that. Complete amount was billed in to the bill , where as custody charges were half of that.

I sent many mails but no good response, every time they are asking me to to pay the bill which I am not suppose to pay with out settlement, but they dnt want to understand the case , just sending already formatted mails are not going to help me.

and on top of that every month they are adding late fee charges as well, I can keep calling on ISD to follow up on the issue. and I dnt want to keep any bill on my name as well, but it seems airtel is least interested in taking correct amount, they think they can charge any thing to customer and customer is bounded to pay all this ???

-Ritu

Dear sir,
I am Bhim Sain.24 oct. ko 7 :15 p. m. ko mujhe airtel wwalo ka sms aaya ki aap *321*133# dayl kare aur paye 30 rs. me 300 local & national sms.mene wo usi time 7 : 34 par ye skim acktivate kar di. usi time 30 rs. kat liye gaye aur sms aaya ki ye skim 2 hour me suru ho jayegi.lakin wo abhi tak suru nahi hui. m kafi bar airtel care center par call kar chuka hu.lekin koi fayda nahi.plz is per turnt dhayan de.



Yours faithfully,
Bhim Sain

Mob.:- [protected]

Email:- bigboss.[protected]@gmail.com

I have a postpaid connection from Airtel. My address proofs and details were verified by the company and they took quite some time to activate my postpaid number. Actually I was using the same number since 3 years now, but got it converted from prepaid to postpaid now. Without any prior intimation they cut my service, when asked for a reason from customer care, I was informed that due to non compliance my number was blocked. I was asked to submit all my proofs once again to reactivate my account. In spite of my busy schedule, I found some time off my office to visit Airtel office (Had to struggle even to locate one) and enquired for activation. They had no clue as to why my number was deactivated. The agent (or executive) whoever contacted me for converting it to postpaid came into picture here and from then on the only response i could get was "by tomorrow it will be activated". Overall in the three years, Airtel's service was pretty much disappointing. Couldn't change my number because of professional reasons. Need number portability soon in India.

Dear sir/mam,
I am Naresh kumar and I have recently lost my sim card of mumbai region having mobile no [protected]. This card is having prepaid balance of 315.72 rs. as on 2nd october and I did the last recharge in this card of 300rs. through Icici online net banking. This no. is in roaming area from last 6 months. So, you are requested to block this prepaid number as soon as possible. If you need any other clarification regarding this number, you can ask me on my present local airtel number of rewari (haryana) : [protected]. Please take the necessary immediate action and block the service of prepaid number at the earliest.I would like to provide the additional information of the lost sim card is that I purchased this sim card on 10th april 2010 from a shop near fountain area in mumbai.You are most welcome to ask any other question relating to the lost simcard.
Thanks
Naresh Kumar

I have been getting a sms which reads:

You have been renewed for WeeklySub subscrition service from Airtel. You have been charged Rs.20. Play Games at Re. 1 http://203.115.112.5/GCLite

And I have no idea when I did subscribe to such service. And when I try to stop the service through airtel's *121*5# (Stop a service), I see that I have no services I subscribed to. How do I fix this?

Thanks in Advance..

hello sir, today i got a call from [protected] .the man attending the call told me that i got a lottery of 25 lakhs from Airtel. thats why i want to lounge a complain against these numbers as well as the service provider because its a privacy concern.
he gave me another number as well :[protected]. i want to know who is responsible for these fake calls.?

i m nusrat ali shaikh residing in rabodi thane and want to complaint about mobile tower which is illegally installed on sunni circle masjid as it is not allowed within residential premises but they dont fear any law we once complaint to the said trustee but they said to hell with people life we want money so i requst you to please some strict action against such hooligans thane you

Unsubscribed alerts from AX-543212
I want to stop those alerts....
My number is [protected].

sir,

I am Sheetal Hulabutte, customer of airtel from last 3-4 years, i am using post paid airtel sim from chennai. my No. is [protected].
I moved to Malaysia last two month before. After that my wife visited to airtel shop at Hubli Karnataka, three times to cancel this number. but airtel people telling i only need to come for cancelling this number. But only for this reason i can not come to India. I have paid all my dues upto date. so please i request you to deactivate my sim. and ensure there should not be any further bill genertate on this number.
If any document need for this service please call to [protected] (local number).
please please please .............do the needful.

thanks
Sheetal Hulabutte

sim locked plise open the sim
kripya sim ko khole dejeya sim. no..[protected] H-2