Airtel Complaints & Reviews

respected sir/madam
my self nikhil vyas, im from akola dist, at maharashtra,
i have buy a airtel friends2 prepaid connection before 1 month, the number of that sim is [protected].
but from last 10 days my all the incoming calls are blocked. im not able to receive any call on my this number but i can use outgoing calls.
im able to call but not able to receive any call. when someone calls on my this number the recorded tape gets played as"this number is temprorily out of service"
i contacted with the customer care of the airtel friends prepaid, but their customer executives are not responding me properly and i felt that they are not intrested to solve my this problem.
then i went to airtel distributor of akola dist. for my this problem, distributor given me a very follish answer for my this problem, he said that" we have blocked your all incoming calls because you are not receiveng our addvertise calls" and this not an valid reason, it seems clear that he was also not intrested to solve my this problem.
so want to complaint against airtel prepaid services, their customer executives, their distributors at akola dist.
and i request you to please take an proper action for this and please take me out of my this problem.

False promise.
Airtel DTH customer care is closing complaints without solving them.
Worst Airtel product.
Worst customer care.
I am having Airtel DTH connection( ID : [protected]). Nowadays I am not getting any signal so I called to customer care and briefed the problem. So he told me to do some basic sanity and correction steps. It didn't work. Finally he suggested me to book a engineer visit. I did the same on (5-Oct-2010). Since then I called them almost 5-6 time and every time I call they generate a new ticket and the worst part is when you tell them not to generate new ticket I wanna stick to old one they don't listen you at all. This way your complain remains always new and when you call again customer care ppl will say its one day old and expected resolve time is still left. This is the trick that you cann't have one day old complain. is not it gr8888888..... I guess Airtel is counting the performance of CSR blindly by no of complains he close or open. One of CSR(customer service representative) told me backend team closed the complain saying it is resolved. Thus both CSR and backend team of Airtel DTH is doing gr8 job to close all open issues. today is 10-Oct-2010 and issue is still on. Those guys tells all false promises and facts.
Initially when I was planning to buy DTH connection I choose Airtel because of good will. I thought after sale services of airtel will be better same like other products like mobile and broadband. DTH is no near to those. I guess other cheaper player of DTH is right choice compare to airtel. Airtel DTH sucks. Those who are planning to get DTH stay away from Airtel. All the best.

Dear Sir,

I am Capt R Chandra Shekar and I have subscribed Airtel Digital TV DTH Cust ID No ([protected]) services a year ago. I have subscribed a 170/- PM package which suited my requirement. A couple of weeks back i got a call from Airtel Digital TV network, they informed that they are offering free service of some (5-8) channels till 30 Sep 2010 and if i am interested then i can subscribe these channels.

The Airtel Digital TV without informing me has subscribed these channels after 30th Sep. when i came to know this last week i called the customer care to clarify. The airtel cust care executive is not able to explain why they have subscribed Rs 230/- PM package without my permission and they are not willing to revert back to Rs 170/- PM package and the are info me that they will be able to do after a week, i had called the cust care many times to address my problems, but they are reluctant to change my package and they give lame excueses and keep disconnecting my call or put me on hold for hours to gether.

I asked the cust care executuive to give the complaint No they are not willing to give any complaint Nos also.

as on date my package is not changed and the service provider is also not bothered call me and tell the progress on my complaint. I have atleast the time and technlogy to bring my complains to you, but they are many citizens who does not know how these people are DUPING them.

May i request you to initiate strict action against Airtel Digital TV network and put in place strict rules so that in future ordinary citizens do not suffer.


With Regards
Capt R C Shekar

Sir,

I am using Airtel prepaid from 2003 onwards and now we all our family members are possessing FIVE airtel numbers. In our area (KALPAKKAM) earlier signal was very much good. Because of that we have got one by one (total Five pre-paid sims) airtel pre-paid sims to avail add-on and other facilities.

For the past 10 months we are experiencing about poor signal. In this connection, I have made complaints to Chennai Nodal authority and Tamilnadu Appellate authority etc. Their reply was simple. The signal has been verified and it is good, PL TRY WITH OTHER HANDSET. The reply irritates to us. We have all brands of costly mobiles (NOKIA, SAMSUNG, SONY, ORION). How they can simply say to change the hand set.

We are ready to buy the hand sets provided by airtel which captures full signal in my residence. My budget is upto 10,000 per set. Will Airtel give me a handset to me with full signal???????

In this connection, I would like to move to Consumer court. If you help me by guiding me, how to proceed to consumer court.

With kind regards,

Lakshmipathi
[protected]

I keep getting text message of automatic renewal of Airtel Games Club. They are deducting money without my authorisation. I have never joined any kind of games club in the past. I would immediately like this kind of harrasment to stop. My mobile number is [protected]....

I am poplin chandra das purchased a airtel digital tv on 17 august 2010.my Custmer ID NO< is [protected] When I purchased the product installation was free . One person came to install the antennae and started to the wall . He has driil my wall ten to twelve but he has no basic idea what to put in the hole to fix the antennae .After trying two hours he fix the antennae in a bamboo.He told me that he will come next day to fix the .But till noww he has not turn up to fix the antennae . Since the antennae was fix in a bammboo the signal strength frequently fluctuate and I have to adjust it again and again.I have contacted to the customer care of airtel digital tv the gave me two, tree compleint number but no result has been found .I also contact to my airtel digital tv dealer to rectify the same , they also told me that will send one person to fix the antennae. from 02 october to 08 october continuously I contact but no result has been found from airtel digital .


In that case getting no other option but to loadge a complaint againt airtel digital tv and also the dealer and hope you will take proper action against the above mentioned cheater so that people will trust the consumer court as everyday ther are too many advertisement of cosumer court.


POPLIN CHANDRA DAS
P.O MOHANBARI
AAI COLONY
DIST.DIBRUGARH
ASSAM

I registered in DNC , my registration no: A [protected](dtd 19/05/2010 ) . Unfortunately I am getting unwanted messages mainly 'One Liner Jokes' from 55381. Please avoid all such disturbing messages. MY MOB: No:[protected].

Customer care ref: No [protected] (dtd 26/05/2010 )
DND four digit code MFJT

CV Purushothaman Nair
E- mail : [protected]@gmail.com

I recharged my Karnataka airtel for 200/- in Delhion 8th Oct 2010 at 8:07 PM. The transaction ID is:[protected]. My telephone number is [protected].However to my surprise only Rs 1 talktime was credited to my account. I tried The karnataka helpline [protected] for resolution but when the call actually reached the customer care executive, the line was cut repeatedly.

It is sad but the system does not deliver and there is gross deficiency in service and unnecessary wastage of precious time and energey. Does airtel really care about such issues?

Hello sir, My mobile num is [protected].Last day I received one call(Ruman from Banglore) to submit documents for converting my num to prepaid.But they are not taking my documents....
They(Vijayawada) are saying you should use one year to migrate for prepaid....
What shall I do know ????

Dear Sir,
I Kamal kumar Saraf having Airtel Mobile no.[protected] received the false & inflated bill.In this bill they have charged for GPRS & other false charges. I want to clearify that these services has not been used by me,as I dont't required by me.Even this will work on my handset or not I don't know.I am not satisfy from the explanation given by Customer Care, they simply try to avoid the customer complain & simply say that all charges will have to be paid by me. I had lodged a complian earlier, but I have not received any reply.
Now the due date for payment is coming , I am in a mess what I will do.
Kindly look after this matter at urgent basis.

Dear Sir

I am take a new airtel broadband connection dated on 04/10/2010, airtel against her sales team are came on my home and he will take our all documents and payment also, and he told me next the her engineers are came and install the internet connection, but any body are not came, now when i call to Airtel Sales department to Mr. Ahmed, on this number[protected], then he told me your area are restricted so you have 3 months extra amount submit in airtel then your internet are installed, but i am say to him, i am not intersted to this services, pleae refund my documents and payment also, then he told me, your payment are submit in airtel now when he ready the cheque then he send me the cheque on my adrress, when i asked to him how much day taken this procedure, then he told me he also don't know when he send this cheque, till dated installing are not done.

i talk to always airtel call centre, nodal office, but any person are not give me responce.

and no received any phone calls from airtel end.

My Reference no. is 3843065, 8668073,

Please see this matter .

Regards
Vinay
[protected]
[protected]

Sir, I have been using airtel for nearly four years and my number is [protected]. but in recent days the customer care and service is not good. Last july month i recharged with special booster pack for Rs.195. And it valid for four months upto to Nov 4th. But on Oct 3rd my sms amount in the pack has been bared. When asked to customer care they told your pack has been fully utilized by you so the count is zero in your sms amount. Then on Oct 7th when checking my sms balance the same old sms amount has been activated. When asked to customer care they told that the mistake of airtel side that they didnt extend the sms amount for the promo month.. and sms amount detected for the four days ll be added to sms amount but not in main account. For the three days the sms amount is detected from my main account. Following are the compliant numbers on oct 7: [protected], [protected] and 93. Pls help me to credit my detected sms balance in my main account. Regards Sivanarendhar.S

My AIRTEL PREPAID SIM CARD is rejected from LAST ONE DAY .
Handset shows SIM CARD REJECTED .
My mobile no.:[protected]
No. on my SIM CARD:[protected]
State:tamilnadu
Country:INDIA.

Dear sir,
I AM CUSTOMER OF AIRTEL DISH SERVICE AND I HAVE A PROBLEM OF NO SERVICE DUE TO BAD SIGNAL. I HAVE LODGE COMP.[protected] DATED 28 AUG. AND 10 DAYS ON 8 SEP. I RECEIVED SERVICE. ON 24 SEP. I FACEED THE SAME PROB., I LODGED COMP.(3940021 DATED 24 SEP. AND3995227 DATED 28 SEP.) WHICH ATTENDED BY SERVICE ENG. ON 4 OCT.
I REQUESTED TO ADJUST PAYMENT OF NO SERVICE PERIOD ON 5 OCT.BUT NO RESPONCE TILL NOW.
JIGYASA PARASHAR.
CUST. I D [protected]

We are facing coverage problem for Airtel mobile Phone in my area .This area very much within city limts and i have logged complaint with Airtel 20 days back with complaint number 33944098.But even after so many follow ups,no resolution given bu Airtel.I called customer care several time but no luck on resolution.I think as per TRAI regulation all mobile provider should provide coverage across india.

My Address is. Flat No 207, I J Acacia
17/3 Basavanapura, Mount View layout
Near SEA College K . R . Puram
Bangalore -49

I had a problem a week back which had never happend before. I sent an sms to one person without choosing multiple sending options but the same sms went to 3 different people to whom i have never sent any smses before. When i contacted the handest company they said it was the problem from the service provider's end. I was told that if the sim is more than 3-4 years old then it would be advisable to get a duplicate sim.
I went to the Kammanahalli Circle Airtel Office, Bangalore, and told them about my problem on 5th Oct 2010 and the airtel employee (sorry, i dont know anybody's name) who is in charge of the bill payment counter said that i would be charged 25/- and an id proof to get a duplicate sim.I know of my friend who has got a free duplicate sim from her service provider and was under the impression that this is supposed to be free too. Today afternoon when i went there with an id proof to get the duplicate sim i was asked a few questions and after i filled in the form the guy at the pre paid counter says it is 50/-. I told him that the guy at the bill payment counter told me that it was only 25/- just a cpl of days back in 2 days time it has increased to 50 so if i come after 2 more days it would be 75 ?
And when i told him that there were service providers giving duplicate sim for free he had the cheek to talk back to a customer. He tells me "If some one else is givng it for free then go and get the sim from there".
I am shocked at the way your employees at Airtel talks back to a customer so rudely. When there are so many options available these days with better plans from so many service providers why should i stick on with a company that does not know how to treat their customers with respect?
I have been in the customer support profession myself and know how to handle unhappy customers. I am terribly upset with the way i was spoken to. Then the man from the bill payment tells the man at the pre paid counter to take 25 from me and send me away like he was doing me some favour. I have not got any bill for this. I fail to understand if something is really charged and the price is 50 then how did they agree to give it to me for 25? Then why did he say it was 25 when i went there 2 days back? My mobile number is [protected].
I hope some action would be taken about my complaint and will look forward to hear from you very soon on this.

Regards,
Dissatisfied customer.

Dear Sirs,
Let me introduce myself as one of the Airtel customers. My name is S. Srinivas, resident of Hyderabad. I am a gazetted government employee of state government of Andhra Pradesh. It is to submit that I have pre-paid mobile connection from Airtel Mobile service provider with mobile contact number [protected].
From about 2-3 months, I am frequently getting display message as "Welcome to mCheck on Airtel. Get Spl.offers.pay bills, recharge&transfer money from your mobile. Click OK to register(free)". When ever, I select "NO" option, signal to my mobile is being cut by the AIRTEL service provider.
The above action is getting repeated very often, i.e. for about more than 10 times in an hour, which is very irritating. When ever I am on phone conversation with officers, friends, relatives etc. this action is hurting as the those who are in conversation with me are getting irritated which leads to misunderstand that, I cut the conversation in the middle.
I request the authorities to please issue necessary instructions to the AIRTEL service provider not to repeat the said action to my mobile number [protected].
With regards,

S. Srinivas
Mobile No: [protected]
email: [protected]@gmail.com

I have been using Airtel broadband service for past 4 years. Recently I was facing some problem with the connection. It was diagnosed by Airtel guy that there is a problem in modem (beetal 220 bx) provided by Airtel. So the modem was replaced with some another old modem. Now the modem is totally dead i.e. not at all working. When complaint about the same, shocked to hear that, policy has been changed by Airtel all of a sudden and that they will not replace faulty modem if you are a year old customer. I am totally confused, when I took the connection there was no such policy, how can Airtel apply some weird policy in between without even informing your customer. If they have told me about such policy before I would probably have not opted for their service.
This is not at all accepted to me.

Dear Sir / Madam,

I am using Airtel Prepaid connection for my cell phone from the past 5-6 years. At the time of taking he connection i had submitted all the documents. Yesturday i had got a message asking me to submit the documents ID Proof and Address Proof with a passport size photocopy and fill a new prepaid application. I called the customer care and the executive informed me to submit the documents to the nearest Airtel office. And later in the evening my outgoing calls were disconnected without any intimation. When I tried to call, it directly went to the recorded voice with brefing to submit the documents and asked me to press 1 to confirm that I submit the documents within 3 days. After pressing 1 the voice told that the outgoing calls will be resumed within one and half hour. But it was resumed sometime in the early hours.

As per his instructions I had gone to the 3rd Block Airtel office to submit the documents today, 7th October 2010. After standing in a queue for nearly 20 minutes, the lady addressed herself has Sowmya took the application with the attached documents. I had give my PAN Card as my Identity Proof and Electricity Bill for Address Proof. She refused to take the Electricity bill as Address Proof as the Bill was in my Father’s name. I told that I don’t have any address proof in my name, but in my PAN Card My father’s name is also indicated. She refused to take the form.

I told her that I should speak to the Manager or any one Incharg, she showed finger to the lady sitting next to her who was handling the postpaid customers. She also told the same thing as she was sitting next to her.

Later I called the customer care No.[protected] and spoke to one Mr.Sheriff and told that I need to load a complaint and what is the procedure. He asked me what was the problem and I briefed him the above. He told he will connect to the supervisor, I asked the name of the supervisor, but he told that he will speak to me. After waiting for 12 minutes the line got disconnected.

They are intimating that the Karnataka Government has made a rule to collect the documents once again, when asked for the notification, they didn’t had answer for it.

I am using this cell No. for the past 5-6 year and now I cannot change it as my No. are circulated to my Friends and our Company’s customer.

Please let me know how to proceed further.

Thanking you,

RadhaKrishna.


RadhaKrishna,
#320, 4th ‘A’ Main, 4th ‘T’ Block,
Jayanagar, Bangalore – 560 041
Cell No.[protected].

I, Pinkai Mandal contact No -[protected], had booked the airtel Dish TV connection through internate and paid the amount with a return confermation from airtel on Sunday Night. As per as I remember, Mr Lalit who's contact no is [protected] was the contact person for Airtel side.

I had received from Airtel of so many calls for the installation of the same and fixed the time but ultimaly, no body had attend the call.

Request you please do take an immediate action by today itself at around 7.30 pm.

Regards
Pinaki