Airtel Complaints & Reviews

Mr. Rakesh Ranga,
I disagree completely with you that i have not responded back. i had sent an email that the problem was not resolved yet and i got an acknowledgement for the same from Airtel through email.

Anyway, as of today, my problem is Resolved completely thanks solely to the work done by Mr. Nitesh Sharma. He talked me more than 10 days back and told me to hold on until he got the necessary high-level approvals to recharge my subscription internally.
And indeed, Mr. Nitesh Sharma was true to his word - he followed it up diligently and he ensured that my subscription has been restored till 26th Jan 2011. It is really rare as a consumer that I have come across a Customer Care executive like Mr Nitesh Sharma to follow through without promising the moon and yet complete it within reasonable amount of time.

regards
Kannan

lets see

Sir last week i lost my still camera when i was running to catch him the theif ran away but i saw a a piece of paper that fell from his pocket it contained a airtel mobile number [protected] so pls i want you to let me know who's number is this? and what is his name & send his name to my email address ( [protected]@gmail.com)pls sir i request you.
Thanking you

Airtel Broadband — Airtel DTH Not Refunding Money

Hello All,
Customer ID : [protected]

I am working in IT industry, and normally don’t have time to watch TV. As my parent was coming to stay with my for couple of days, so I have thought of taking a TV and connection. Finally on Last Sunday 10th October 2010, I have purchased Airtel DTH through web, and paid 1690 online payment.

On 11th October I got sms saying your account have been created installation will be done in 24 hours. On the same day afternoon at around I got a call for the engineer. first question he asked "can I come now", he was not able to speak English properly(I don’t know why airtel hire such engineers). I said I am in a meeting will call you after some time. After some time I called him and asked him to come for installation after 6:30pm or before 10 am. I got a reply form him, he can only come between 11:30 am - 5 pm. Then I asked him what is your office time, he said 9am - 6 pm, then I asked why couldn’t you come before 10 pm. He said I have to take equipments form dealer and then come to you. Then I requested him to try to come at least by 10:30-11am. Next Day my parents come. On 12 the morning I waited till 11:45am(I was 3 hours late to office), but the engineer didn’t came. So I finally decided to go to office. then after reaching office, I got a call from engineer, saying I am at your doorstep, and can I do installation. I said I installation will be done on my supervision. My Parents were in home so, I asked him to drop all the equipment in my home.

As, I am staying in rented house and the house was fully furnished, so I don’t want to take chance. Last time during airtel broadband installation, the installation engineer have mistakenly removed my Telephone cable (owner). So this time I wanted to supervise the work of the installation engineer. If something is damaged, then I have to pay for that damage.

The same day, I called up call center and enquired about this attitude of engineer regarding installation,i.e. why he is not willing to come at my convenient time. customer care said they couldn’t help in this. Then I said ok.

Next day, again waited for the engineer, till 11:45 am, h didn’t came, so I left office. again I got a call around 12:30 form engineer. I said I am going to lodge a complaints against you, he said you can do that. Then I called to customer care made a complained against him. the customer care then said engineer would come at your continent time. I asked schedule installation between 9-10 am in the morning.

Same thing repeated today on Wednesday, the engineer called at 11:20 am, and asked me when can He come for installation. I asked him to come after 8 pm, he agreed. Today I left at 11 am, so I have to say in office till 8. It takes 1 hour to reach my home form office. so I had left office around 7 pm, and reached home before 8pm. I waited for the engineer and after 8:30 I called up him and asked him, what happened. He said sorry sir, I forgot, and will come tomorrow by 8 am.

After this I gone fully mad, what is this service, Airtel cannot maintain quality. For installation, I have to take leave and install Airtel DTH. I think airtel can reimburse me 2K, my one day salary.

After this I again called up the customer care, they asked me give us a last chance. Then I again agreed and asked them for installation before 9 am Thursday.

Same thing happened again. I waited for call from engineer but no call came till 10, so left office. Every day I cannot go late, and get banging form my manager for late coming. We have to maintain timing in office. At 10: 10 I got a call form the engineer asking for installation, at that time I got into bus, and left velachary bus stop. I said him I am going out of station today evening with my parents and I will be back on Monday so please call me by Monday.


Today is Monday, I have called customer care for cancellation of my connection and refund me my money as installation has not happened. The customer care then connected me to their supervisor. The supervisor then asked me for 24 hours time. I said I am done with Airtel DTH, and not willing to take this pathetic service form you. so please disconnect it. I my life I will never opt for airtel in Chennai.
Then He agreed for disconnection, but said you are not going to get money refund. Then I asked why? he replied, when are ready to provide you connection but you are not so, its your fault. Then I asked why you are not going to refund money when the installation is not done, only thing you have done is created an account that has not been activated. He again replied its not our fault take the service or forget the money. We are ready for the service, you are not agreeing because of the differences you and installation engineer, it not our fault. Then I said I will be going to consumer forum, he said you can do what ever you want. after hearing that, I said ok and disconnected the phone.

I don’t know whether I am going to get refund of money, but am dam sure I am not taking Any Airtel service in Chennai. If I compromise with this, then I don’t have any dignity. If I don’t get my money refunded I will assume I have donated to poor Airtel.


Now I am writing this post in this forum, hoping that somebody will be benefited form this and stay away form Airtel DTH.
Airtel Please Stop fooling people about your better service. This is the service you provide to customer. if you claim to be best service provider then, give us a money back option.

Dear Mr Rakesh ranga,

Can you please let me know my refund status, as I have returned the equipment to the Airtel DTH engineer, but no status on refund.

Dear Mr Rakesh ranga,

Can you please let me know my refund status, as I have returned the equipment to the Airtel DTH engineer, but no status on refund.

Hello All,

I have again written mail to airtelpresence, please see below.

Regards,
Gopal

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Hi,

I have registered a complaint regarding cancellation of your status and asked for refund on 18th October. details available in a forum

I have called again on 20/22th October and Mr. Rupesh told me that, I will get full refund of money, complaint no was 4180860 / 4210911.

After not receiving my refund, I have called again your customer care on 20th November. I had talk with Mr Vikas & Mr. Mahaveer Verma (Supervisor).
Mr Verma told me that, I will get full refund, and regarding the same I will get call from their back-end, with in 2 hour, but as usual no calls till now.(Pathetic Service)


I am tired with this sick game of Airtel, every time when I call, the customer care says that I will get no refund, later when I speak to supervisor, they say I will get full refund.
But later on nothing happens.

I don't want to continue this any more, remember I have switched to other service because of the poor support of Airtel DTH. I am not at all interested to speak to Airtel customer care any more.

So please respond me the status of of my complaint, and refund my money as soon is possible.

Thanks
Gopal Das
Customer ID : [protected]

Hello All,

I have again written mail to airtelpresence, please see below.

Regards,


[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Hi,

I have registered a complaint regarding cancellation of your status and asked for refund on 18th October. details available in a forum

I have called again on 20/22th October and Mr. Rupesh told me that, I will get full refund of money, complaint no was 4180860 / 4210911.

After not receiving my refund, I have called again your customer care on 20th November. I had talk with Mr Vikas & Mr. Mahaveer Verma (Supervisor).
Mr Verma told me that, I will get full refund, and regarding the same I will get call from their back-end, with in 2 hour, but as usual no calls till now.(Pathetic Service)


I am tired with this sick game of Airtel, every time when I call, the customer care says that I will get no refund, later when I speak to supervisor, they say I will get full refund.
But later on nothing happens.

I don't want to continue this any more, remember I have switched to other service because of the poor support of Airtel DTH. I am not at all interested to speak to Airtel customer care any more.

So please respond me the status of of my complaint, and refund my money as soon is possible.

Thanks
Customer ID : [protected]

Hi,

I have yet not recieved the refund. I dont know what Airtel is doing.

Regards,
Gopal

Airtel DTH — Not refunding money and cheating customer

Dear Sir,
I am very much annoyed with the service I am getting from Airtel and looks like it is simply cheating.

Here are the sequence of events



1. On 3rd June, I called Airtel Customer Service and they said they have cancelled the order and I will get my money back with in 24 hours as a DD in my home address. So far nothing happened in this

2. On 7th I reached your Customer Support after almost trying 10 to 12 times (the phone was disconnected deliberately after saying hello). The person named Amit said it will be processed. When I asked him about the complaint number, he was not giving, after a lot of arguement I got the complaint number and was promised that it will be resolved by 12 noon today and somebody will call me

3. Today I got a call from your customer support and after a lot of arguement they confirmed me that they will look into this today and I will get the money back today EOD.

4. So far I have not got any update on the same, but got a sms that it is resolved and if I have any concern I need to call the numbe[protected]

5. When I called this number the person told me that he can't help me in this matter.


Request your kind help in getting this sorted out. I can be reachable @ [protected] incase any more information is required from my side.

Biraja

It is really surprising.
Your person Naveen Kumar called me and discussed on this 2 days back and again asked for the copy of the invoice, which was already sent to him. How can you claim that my contact number is not reachable?

Can you let me know what is the resolution? So far I have not yet received the draft as promised nor received a return call from you on resolution. So what is resolved and what action is taken!!!

Hi Pankaj,
I am also facing the same problem. And the worst is the engineer is charging 100 Rs for each visit and every month i am calling the customer care for this issue..
It seems that i am paying for faulty equipment and even for bad service..They are just looting... Planning to file police complaint and to the consumer court..but thinking to escalate the issue to the higher authority before doing this..
Do you have any mail id of their higher authorities?
Please share if you have.

Thanks,
Yogesh Kalwar,
Cusotmer Id [protected]

Mai Raj Kamal Singh Custmor id [protected] Sunday 20/05/12 ko Shaam ko achaanak kaal baishaki aane ke karan mera connection no signal ho gaya.Monday subah maine customer care ko phone kiya un logo ne mera complin lock kar ek complain number 18969913 diya aur kaha ki shaam ko 3.19 tak aapka problem short out ho gaya ho jayega.un logo ne ek number mujhe diya tha jispar maine continue phone kiya but koi responce nahi milne ke karan maine fir se custome caere ko phone kiya un logo ne meri baate suni aur jitni jaldi ho sake engineer bhejne ki baat kahi but engineer 4 dino tak nahi aaya mai bahut pareshaan ho customer care ko phone karta raha but unlogo ne mera call atend karna band kar diya.Mai afsos kar raha hu ki maine airtel ka conection hi kyu liya aur v company thi aaj tak 23/05/12 mere koi engineer nahi aaya.Ho sake to aap log Airtel Digital TV se dur rahe to hi aapke liye achcha raha rahega.

Airtel Broadband — Delay in re-connection

For around 2 years i had Airtel Broadband connection at my home, then later i had disconnected it bcoz i wasn't using it....after 2 years or so later i wanted the connection back for my landline number[protected] for which i had called them on September 18 and they said they can get back my connection by September 26, then later i again called them, they said they need 4 working days to activate it....again on October 6 i called them asking for cancellation of their service or reactivation within one day, again they said they need 4 days for reactivation....i really can't figure out, whether they were sleeping all these days. I regret to say Airtel broadband is the worst service when it comes to customer satisfaction. Henceforth, i wuldn't suggest Airtel to any of my friends or relatives...More over they don't hav proper bill collection centers....I rate them 0 on a scale of 1 to 10.....the utmost worst service one can possibly imagine...

Hi,

My no. is [protected]. I had not requested for any services but still my Rs. 20 have deducted from my prepaid account today.
Kindly do the needful. Waiting for your response.

Thanks and regards

Harpreet

Airtel/SIM — billing

I am using air Tel network mobile number [protected].I using this number more than 5years with proper documents. recently i changed to billing for 3months with some schemes and now got bill of Rs250 something.yesterday i got a message to pay Rs.831 without any details.can you help me??///??????

Airtel Connection — Unwanted sms

Unwanted sms comeing from 1 august 2008. i have been talk with airtel customer care & i have 6 compalint number which are given by the employee who are working with airtel.

Airtel Prepaid — unnecessary sms sent

I Satish kanchan having Airtel prepaid no [protected] has been harressed with unnessary sms sent through no 290603 the complaint has been lodged with [protected] (Mr.Sagar, Mr.Indrajeet, Ms.Ratanmala) every time they have promised to deactive the same and credit the amount deducted from my account but in vien the service is still continued and for every sms Rs.3/- has been deducted
kindly check the same and deactive the sms sent through no 290603 and credit the amout deducted to my account Hope to get reply from your side

Deduction of Rs.3/- on unsolicited messages from 290603
I have not subscribed for the "Thoughts for the day" fro 290603. Still I have started getting daily messages with the topic from the number. I do not want to see any messages from the number.
It is my request to the Airtel please don’t cheat the consumer by adding any subscription on their own.
[protected]

Deduction of Rs.3/- on unsolicited messages from 290603
I have not subscribed for the "Thoughts for the day" fro 290603. Still I have started getting daily messages with the topic from the number. I do not want to see any messages from the number.
It is my request to the Airtel please don’t cheat the consumer by adding any subscription on their own.
[protected]

Airtel Prepaid Connection — Unwanted messages on mobile

Sir,
I am getting many unwanted messages on my mobile [protected].
Secondly, through some net advt. i have been provided a wall paper activated on the mobile for which, immediate recovery was made, though there was message in the net displaying FREE.
I have sent messages to 121 to stop the Wall peper service on my mobile. For this repeated messages came without accepting my complaint. I WANT THIS FACILITY OF PROVIDING WALL PAPER ON THIS MOBILE SHOULD BE STOPPED IMMEDIATELY.
The activation was made through code 69441 and message was sent from 64611020.
Please take action immediately
[protected]

I vinay kumar mishra having Airtel prepaid no [protected] has been harressed with unnessary sms sent through no.54321 & 5432101 the complaint has been lodged with 121 every time they have promised to deactive the same and credit the amount deducted from my account but in vien the service is still continued and for every sms Rs.3/- has been deducted.
kindly check the same and deactive the sms sent through no 54321 & 5432101 and credit the amout deducted to my account Hope to get reply from your side.

Airtel Prepaid Mobile Connection — Non Receipt of Offer Facility

I have received a message from Airtel (Al-Adipoli,Message Centre:[protected]) on 4th October 2009, offering "100=100 !!! Recharge with 100 and get full Rs.100 talktime (88.66+Rs.11.34TT in 2 working days) Also call [protected]@40p.[protected]@60p & Std at Re1 FREE for 30 Days.Hurry!!!" , but received only talktime of Rs.88.66, not received any remaining offers, on recharge of Rs.100 at the same day (4th October 2009)

Airtel Prepaid — Unwanted SMS

Dear Sir/Madam,

I am Nazar using Airtel Prepaid connection No.[protected] and now for the past 2 days receving unwanted bad sms from the No.[protected] i feel very bad about this happening so please take severe action against them - Thanks

Airtel Prepaid — Un wanted SMS

I'm using AIRTEL Prepaid card.my no:[protected].in this no.since last 2-3months i received unwanted sms,which was subjecteed "LOVE TIP/POEM" from AIRTEL vide no:54321/52255/55630/5225566.
I had send so many complaint in AIRTEL Customer Care regarding "STOP"of this type of SMS in my cell but still there is no changed is happen & i recd.continues unwanted sms from them.
Now they also Debited Rs.1.50, for this type of SMS.which is really very disgraceful.
plz help me to solve this problem.
regds
leena shah

Dear airtel people

as my lots of compliant, still my queary doent get solved.i think u ppl have to heard this thing on serious basis.

its question of loyality in maket

Airtel Prepaid Mobile Connection — SUBSCRIPTION OF CALLER TUNE WITHOUT SUBSCRIBING IT

RESPECTED SIR,

I'M HAVING A SERIOUS PROBLEM WITH " AIRTEL" IN KOLKATA. MY CELL PHONE NO:[protected] IS IN OPERATION FROM LAST 4 YEARS WITH LIFETIME VALIDITY.

SIR, WHEN EVER MY BALANCE IS MORE THAN RS 30-35/- , THE COMAPNY AUTOMATICALLY SUBSCRIBE MY NUMBER FOR CALLER TUNE AND DEDUCT MY BALANCE. WHEN I CALL THE CUSTOMER CARE AND ASK THEM ABOUT THE ISSUE, THEY SIMPLY BLAME US ( THE SUBSCRIBER) FOR MAKING THE MISTAKE FROM OUR SIDE.....

SIR, WE ARE EDUCATED PEOPLE AND KNOW HOW TO OPERATE A CELL PHONE..... SO HOW CAN THESE CUSTOMER SERVICE EXECUTIVES BLAMES US.....

AND THIS PROBLEM IS NOT HAPPENS FOR 1st TIME, I HV BEEN SUFFERING THIS PROB VERY OFTEN, WHICH FORCES ME TO LODGE A COMPLAIN IN CONSUMER FORUM...

CALLER TUNE IS AN ADD-ON SERVICE AND ANY CELL PHONE HOLDER IS NOT FORCED TO SUBSCRIBE THIS SERVICE..... LIKE ME, MANY OTHER PEOPLE HAD BEEN SUFFERING FROM THIS FORCEFULL SUBSCRIPTION AND LOSING THEIR HARD EARNED MONEY WITHOUT THEIR FAULTS.

BEING A CITIZEN OF THIS COUNTRY.....SIR, I EXPECT A SOONER AND STRONG ACTIONS WOULD BE TAKEN FROM THE FORUM TO STOP THIS KIND OF CONSPIRACY & HARRESSMENTS BEING MADE BY CELL PHONE SERVICE PROVIDERS.

Airtel Prepaid Services — Unwanted sms and charging for it.

I am getting regular cricket updates from Airtel prepaid sms services which i never asked for. They are cutting Rs.7per week. I tried to stop. But they don't receive the message deliberately. They send sms from 1210 and the next second when you reply they are not available. All my colleagues in the department also have this problem. This is going on for months. This is cheating in broad day light.
Dr.M.Balamurugan.

Yes it is 100% true. I am also getting regular cricket updates from Airtel prepaid sms services which i never asked for. They are cutting Rs.1 per day. I tried to stop. But they don't receive the message deliberately. They send sms from 1210 and the next second when you reply they are not available. I called costumer care but I didn't get any positive response.

Second problem that I have is one day I found my balance Rs 30 less than it should be and I called costumer care. I talked to Mr Jagmohan, Miss Priyanka (Mohali Chandigar Costumer Care). and I got negative response from both. Mr. Jagmohan was not ready to talk politely. He was talking very rudely.

What I found was I have visited some link related to "webactress" but I haven't visited that link and my cell phone was Nokia 1210 which is not GPRS compatible.


Seriously I am not happy with Airtel service. I am getting disturbed by these irritating sms alerts..

Hello Airtel Customer Service Team, Do you have any answer for this.. write to me on my email thakur.cool.him [at] gmail [dot] com.. hoping for reply soon..

I want to deactivate my services forever is there any way to do this... because I know If in any case my one service get deactivated you will cheat for another and this process will not stop as I am getting problems.


Er. Naresh Thakur.

aaj

Airtel — UNWANTED SMS from No.5432162245814

I am Tushar using Airtel Prepaid connection No.[protected] and now for the past
1 month i am receiving unwanted sms from the No.[protected] its VERY
IRRITATING so please take severe action against the person involved.

I am using airtel prepaid. and i have activated STATD DND in 2 year back, but i am using the sms from various unwanted number of telemarketting.

Airtel Prepaid Mobile Connection — balance is deducted even when sms free voucher has been used

i have an airtel connection. i recharge with rs. 80 voucher which supposedly provides free sms. bt my last 6 smses have been charged @ re 1 per sms. i want urgent attention to the problem. please help...

yours faithfully
rima dasgupta
[protected]

Airtel — Receiving too many unwanted sms

My airtel mobile no. is [protected] and I am registered with DND. Even then I receive too many unwanted SMSs on my mobile every day. I had on19th May called up at 121 and had spoken to one Mr.Sandeep Kumar and requested him to help me in stopping receiving these SMSs and even after that I am receiving the same amount of messages which is really very irritating. For example : on the 8th of June 2011, I have received 10 SMSs from Kosmos Jaypee Greens, LM-Homes, DM-Gr8 Deal, DM-Aditya, LM-INVSCLNC, LM-Bestdeal, KM-MAKAAN,, DM-AgniProp, DM-INCHES, LM-LOGIX. Please help me.

Airtel Mobile — SMS subscription

my number is [protected]. Everyday Rs. 1 is deducted from my balance. I never subscribed it. Kindly stop this. I tried number of times with Airtel customer care. Nothing worked out.

Nelson..

AIRTAIL SIM — DETAIL OF CALLS

DEAR SIR,
MOBILE IN FELL DOWN MORNING IN 9 .00AM DT[protected]

MY MOBILE NO-[protected] FOR DETAILS OF CALLS


PLEASE CONTECT NO -[protected]

sir i want [protected] this airtel sim details plz

sir i want [protected] this airtel sim details plz

AirTel — Need contact details

Hi team,

Am getting continuous missed calls at busy shedule from [protected]
its Airtel no.
please provide me contact details of this mobile no

sir i want [protected] this airtel sim details plz

Airtel company — sim call detail

Hallo, sir sim no.[protected] ki call detail chahiye because jiske pas yah sim hai wo ladka 4 din se missing so plg. help me

sir i want to know my call details urgentlly, plz provide me, my contact is [protected]

My contact number-[protected]
the onear name of that contatct-somnath raghunath kharat
tal-phaltan, dist-satara
details-i want details from 14-aprill-2012 to 26-aprill-2012
all incoming and outgoing details verification
so please send a mail as soon as posible
my e-mail [protected]@gmail.com

I, have to know my call detail as per Incoming &Outgoing call details of 1week Pls. help me mobile no is [protected]

Sir i want this numbur ditels [protected]my id [protected]@yahoo.com

Sir i want this mumbur diteal [protected]

Sir plz i recvest to yo i want detaitl this nu [protected]

i need complete details of airtel sim no which is [protected] & [protected]

i need outgoing & incomming call details 01.04.13 to till date. Mo:-[protected]

safefwefas

i want call details of my arlail no

sir i want [protected] this airtel sim details plz

sir my mobile number is [protected] my mobile is missing.. So my contacts are re-loaded in my same number sim card...

I am also experiencing the same issue, of outgoing calls being barred. In fact, my father who also has a pre-paid connections is getting the same issue. Me and my father have been having the Airtel pre-paid connection for years now! Please note that we have got connection only on submitting all the documents. Why is the verification call coming after such a long time. Something is definitely not right.

Even I am experiencing the same problem. I have been using Airtel for past 5 years after submitting all the documents. I am getting a message that "Sakal dvara jaari kiye gaye Nirdeshanusar aapke Dastavej poore nahi hai?" hence outgoing calls are blocked.

I tried to call customre care and the lady told me to resubmit the documents.

What the hell is this? Why is the verification call coming after such a long time. Something is definitely not right.

Regards
Sonali Noolkar

i gave address proof but still my outgoing barred is not cleared

Airtel — cannot connect calls,sms,

my airtel sim is a new one, i used it for 3 days but now i can't use it.tried to connet to customercare but i can't.How can i use my sim. my airtel sim number is [protected]

Airtel Chennai — False Deduction

Sir,

My AIRTEL Mobile number is [protected] and I am using lifetime incoming free prepaid card.

On 25th Sep’08 at midnight 3.18am I received a SMS from 64611015 AIRTEL number that “Thanks for downloading animation from AIRTEL live WAP service and you have been charged Rs.15/-. This is absolutely ridicules and unacceptable.

This is an example but every time when recharge with top up the amount has been swallowed with some reasons even some time without reasons.

If this is been continuing, I will not go to consumer court but I will change to some other network.

Regards,
Jane Fredrick

Airtel Complaints - false balance deduction
Review all Airtel complaints
Airtel
Posted:[protected] by murthy



false balance deduction

Complaint Rating:
sir,
iam paluri narayana murthy,
my phone number is [protected]
andhra pradesh
visakhapatnam.
I have not requested for any subscription of any service of funclub. but unnecessarily my Rs10/= per day are deducted from 26th dec till date.Also a message is given to me daily in this meanwhile that "Thanks for subscribing for funclub service. you have been credited Rs.10/=. Enjoy http://m.igfun.com."

unnecessarily my balance is deducted every day and i am facing very inconvenience.

Please do the needful to remedy this problem as soon as possible.

sir/madam

My name is vikas & my mobile no [protected]. there is deduction of 27.21 rs from my mobile on 3rd march 2009 . On talking to custmer care they tell you make a ISD call, but i didn't make any such call.
Please solve my problem.

thanks

my contact no. is [protected] there is deduction from my balance inspite of asking ur customer care to stop job alert services please solve my problem

Hi, The chennai airtel service is very bad, today also they deduct Rs.30/- from my account due to talkies, but i"nt any service. what the next step to stop and recovry it.


my no:[protected]

My airtel number is +[protected] and has been purchased from Siliguri. From the past couple of days there was a Rs 5 (daily) deduction for some VAS called Hungama Videos on Demand and a Rs 1(daily) deduction for job alerts.

I have not activated any such VAS's on my number and was totally unaware about it until 12th June, 2011 when I spoke to a customer care executive about the deduction and she told me it was for some video download and was activated since 21st May , 2011.

I tried explaining her that no such request for activation was made from my end and I have not even utilized the service even once. She told me that all she can do is deactivate, but couldn't reimburse my money back.

I asked her to connect to her senior colleague and upon such a request the call was put on hold for 20 minutes and I was unable to speak to the senior person. After that I tried calling back again and found that I am unable to speak to the customer care executive. I have been polite enough to present my case again and again but there has been complete negligence on their part.

I am writing this mail to you with a hope that some action will be taken from your end and you will ensure that the false deduction is reimbursed back to my account since the amount slowly has increased to approximately Rs. 144 ( 5* 24 + 1*24)

After doing all this , i have waited for two days and still they continue to deduct my balance . Cant even connect to the customer care.

Waiting in anticipation and look forward to some quick action

Kacha Samir Shashikant
G.S.R.T.C., Central office
Ahemedabad
Dt. - 08.10.2010
To
Nodal Officer
Bharti Airtel Ltd.
Aravli croscent,1,
Nelson Manclela road,
Vasant kundj, Phase-II,
New Delhi-70, India

Sub - Compline about mobile bill
Reff - (1) My email letter Dt.22.04.2010
(2) My email letter Dt.08.10.2010

With reference to above my Email letter Dt.22.04.10 I send 4(four) complain among only 1(one) complain no.4 solved by company. Complain no. 1 to 3 is not solved yet to-day. I request once again to take necessary action as following matter:-

Detail of Mobile Card:
(1) [protected] - 39 Rs. Montly rent
(2) [protected] - 0 rently schme

With reference to above matter I once again request to take necessary action and give me feed back or replied by my email address [protected]@yahoo.co.in , as Intimation thru my mobile no [protected]

(1) Company gives confirmation how much Amount bill is paid from my G.S.R.T.C. Salary account against company actual bill amount by every month
(2) My above both mobile bill is much higher than actual used by me. I check each & every day bill amount, if found any misbehaviyar / tricks used by company I will put this matter to direct to consumer form.

With above matter I request to take immediately proper action within 3-day and reply my email address, Otherwise I have to put above matter in to consumer form.

Yours faithfully

Samir s kacha
G.S.R.T.C. Centeral office,
Ahemedabad

I am regular user of airtel mobile since 2007. Some time I face network problem so I want to change my mobile orpeter. I sent message to airtel & I also recived port nu. After 2 days I call from airtel executive, asked me why u change airtel orpeter. I tell all about but his agersive nature didn't agree with me. Passed 1 month airtel didn, t change my orpeter else he started many paid scheem with my no.I am compline many time to airtel but no reply. I want to change my sim orpeter but airtel didn't support me. Plz help me.