Airtel Complaints & Reviews

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
Please file a complaint against Airtel Bharti Ltd. (Mumbai Circle) and send
me the form for dragging them to Honourable Consumer Court.

Below is the mails exchanged kwith Airtel, kindly
do the needful.
Rgrds
Maya ramanathan


[protected]-Original Message[protected]------
Subject: Re: MOBILE NO [protected] [|BAL|[protected]|[protected]|]
Date: 14/07/2010 01:53:22 PM
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Message body:
I am unable to understand how the number was deactivated
without being informed. I had network problem even when I
was in Coimbatore Tamil Nadu circle. When I visited Airtel office
there I was told it was roaming issue. After I returned to Mumbai
I had network and even Blackberry service was available.

After calling the Airtel customer care I was told that the number
was registered in Some Mr Ashish's name. I had given copy
of passport and photo of mine to the dealer in Nerul. When I
contacted the dealer he informed me that he had given my documents
only to the person who comes to collect. The mistake was done by
Airtel only. I think there should be a balance of Rs 700-800 in that.
How can you just forfeit that for no fault of mine. Due to sudden
deactivation of the number and blackberry I have gone through very
difficult time since I had given this number to many for my work.
I request you to give a proper solution or I will have no other alternative
left than to go to consumer court. It is not just matter of some money.
Service providers can not just take us for a ride causing inconvenience
to the customers.

Now I have taken another number [protected] in pune in Vikram Venu's
name on 12th July and trying to activate Blackberry but not able to do so.
When called customer care am told that it is still not registered in his name
and I have to visit Airtel gallery for the same. What is happening in Airtel?
Most of the galleries are closed down and we have to go far in search of gallery
and even we visit no proper response from them.

Rgrds
Maya Ramanathan






--- On Wed, 14/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: MOBILE NO [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, 14 July, 2010, 10:23 AM

Dear Maya Ramanathan,

Thank you for writing to Airtel.

With reference to your e-mail dated 14/07/2010, you have expressed concern
regarding deactivation of your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated due
to negative verification on 08-JUL-2010.

Hence, we regret to inform that we are unable to refund the amount paid for
prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new
subscriber as per the process. Hence, we regret to inform you that you will not
be able to reactivate the same number. Further,accept our sincere apologies for
our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you
are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you
to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel
showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know
the details of the same visit www.airtel.in site.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Sheeba R
Customer Care
Bharti Airtel Limited

I am using Airtel prepaid card NO.[protected]. On july 14 2010 7:51 PM I received a SMS from Airtel Number 54321. RS. 15 deducted from my account but i never did that activation .but when i called custumer care, he said("aap ke no me jab ye activate huwa hai tho aap is ka labha uthoo ") .
WHAT A SERVICE GIVEN BY AIRTEL!!!

the SMS content is
You have been renewed for model_wap_pack subscription service from Airtel.You have been charged Rs. 15. Enjoy Models Club http://203.115.112.5/SM/

Sir my airtel tv customer Id is [protected],and i am not getting any channels from past 15 days ,i gave call to customer care so many times but no one has taken proper action also,they are not giving concerned person number also, their service towards customer is very bad and I am highly disappointed, also daily rentals are deducting from my account ,i am facing lot of problems from this Dth service so please help me regard this

My mobile no is [protected].I have registered my DO NOT DISTURB facility on 11.05.10 and the reference no. is S[protected].The customercare people said that this will be activated within 45 days.But it didn't.Then I have called again the call centre and they have given me the reference no[protected].But still I am receiving lots of SMS and promotional calls from the various sector.I am very much angry with this improffesional activity.

Manas Ghosh

I am having the Airtel landline with Broad band connection in Delhi number[protected].

I am getting the bills in the range of 600 plus only with the plan of 555. This provides the 2GB of free usage for broadband.

Since last 3-4 years, my usage of the internet has been in the range of 200-400MB only.

For June 2010, Suddenly the bill of amount 2126 has been generated in my name.

I talked to the customer care executive and they told that it is because of the internet usage. You can check the records the usage has never exceeded 200-400 MBs while I am having a 2GB free internet usage available.

I see a major problem in this bill. I can not accept this bill and pay for the same.

I had faced several other problems with Airtel like adding charges for some premium calls which we never used.

Airtel has been indulged in the malpractices of inflating the bills using various ways.

Please look into the issue.

Thanks
Vivek

Dear sir,

I would like to inform you that I have payed my cell phone bill for the month of June 2010of Rs 680 but still I am getting phone calls and airtel alerts regarding not payment o fthe bill.

My bill recepit no is 304921

hope fo your quick response.

Regards,
Farida

Dear Sir,
NON - Availability of service from 5th July 2010, I have Many Times make complain at Airtel Digital TV. customer care but since 5th July 2010 I have not found proper solution from AirTel Digital TV office. please refer my complain no.[protected] dt. 5th July[protected] dt. 8th July[protected] dt. 9th July 2010 &[protected] dt. 13th July 2010 they use every time promise to me within 24 hrs. you will get solution. for your information I have already mail to your office about three Complain.

Please doing needful

Ketan K. Trivedi
Customer ID :[protected]

Ahmedabad, Gujarat

It has been very frustrating service by Airtel DTH. We recently relocated from Bangalore to Pune. We have called customer service several times within these 6 days to reinstall the Airtel DTH, but every time executives and supervisors from Airtel DTH gave excuses and assurances that the engineer will come and reinstall. Airtel DTH promises the service to be completed within 24 hrs after the call.
We had very bad experience with them, we would suggest not to go with Airtel DTH to others, at least in Pune. We never thought that Airtel would do such kind of cheap services.

I have written a mail to them regarding this issue but they never got back to me. Please refer the below mail.



Dear Sir/Madam,

I am Dhananjay Dige, customer id: [protected] . We are recently relocated from Bangalore to Pune. We had uninstalled the Airtel DTH while coming to Pune, and wanted to reinstall Airtel DTH to my new address. We had balance of Rs. 324/- when we uninstalled. We have raised request to reinstall Airtel DTH. Yesterday, 09-Jul-2010 the engineer were supposed to come to my home, but he hasn’t come.
Then we called Airtel DTH customer service around 5 times to get the engineer , but they kept on giving new SR No.’s and new timings.

SR numbers are ,3245805, 3257097, 3262876, 3277745
Also, the balance which was Rs.324/- while un-installation is now decreasing which ideally should not happen unless reinstallation is done.

Feedback that I can give at this point of time is, the service was excellent in Bangalore and worst in Pune.

Could you please look into it, we are waiting /expecting the engineer to come today for reinstallation.


Regards,
Dhananjay

Dear Sir,

I am a customer of Airtel DTH and i shifted my residence from one place to other place in vasundhara,Ghaziabad.I have given request to the customer care 4 to 5 times from last 7 to 8 days but still Installation is PENDING.
My customer id is [protected].

My name & new address is:
Anurag Saxena
D-536 , Sec.-17 ,
Vasundhara,
Ghazizbad (U.P.)
[protected]

Dear All,

Pl refer my relationship account No.[protected] GSM # [protected].

What happening in AIRTEL company, I do not understand ? I have opted "Airtel 149 Plan - AP", But, your people are charging 100 rupees more every month in my month bill, so, many times reminded to your local office, even though, every month charged Rs.100/- as 249 plan, why this happend in your compnay, are you cheating your customers? I need your clarficaton and revert back the money whatever you have charged against my account for the same.

I hope this query will resolved on top priority & pl check the bills for latest 18 months bills and update my account accordingly.

Thanks & Regards,

Sreenivasu G
[protected]
[protected]
[protected]@gmail.com

Dear concerned,

Request you to please register my complaint against Airtel Digital TV, cust id [protected].

I have made a credit card payment of 23rd June, 2010 but still have not recieved the tv installation. i have made at least 13 calls to the airtel customer care, and have written to airtel at least 4 times...but still my problem remains unresolved. i am not getting any resolution or cooperation from airtel, and all my requests have been ignored.

You can see all my written complaints in the trail mail below, with all the required details. I request you to please look into the matter urgently and help me. I am very disappointed and harassed by airtel.

Regards,
- Hide quoted text -
Saahhil Agrawal
Kolkata
Ph: +91 [protected]

-----Original Message-----
From: Saahhil Agrawal
Sent: 11/07/2010, 11:47
To: [protected]@airtel.in
Subject: Fwd: customer id [protected] : COMPLAINT: Multi TV airtel connection not recieved


It is amazing that your website claims to reply to the complaints made on
your email id, but despite making repeated emails to you, I have not got a
single email reply or phone call from your team.

I am just shocked at this service. After waiting for more than 2 weeks, now
I am going ahead with my complaint against AirTel to the consumer forum.

rgds
Saahhil Agrawal

[protected] Forwarded message[protected]
From: Saahhil Agrawal <[protected]@gmail.com>
Date: Thu, Jul 8, 2010 at 1:27 PM
Subject: COMPLAINT: Multi TV airtel connection not recieved : customer id
[protected]
To: [protected]@airtel.in


Dear concerned,

Refering my customer id : [protected], and despite writing to you 3 times
complaining about non-installation of a 2nd Digital TV connection under
Multi-connection scheme of AirTel, I hereby am complaining for the 4th time
that the installation has still not been done, where as I have made the
payment of Rs.1750/- via AirTel IVR through my ICICI Bank credit card on
23rd June, 2010, transaction id: 9447008.

1. Since 23rd June, I have called the AirTel digital TV helpline at least 12
times and everytime I have been told that someone will get back to me within
next 2 days. However, it has not happened.

2. I have spoken to many customer care people in Indore Customer Care,
namely Ms Harshali (floor supervisor), Mr. Dhiraj (floor supervisor), Mr.
Rahul (floor supervisor), Mr. Vikash Pujari (Senior Manager-customer care)
over the last 14 days, but none of them have been able to give me any
resolution as such.

3. On 26th June, I spoke to Ms. Harshali of Indore Cust Care, and she had
assured to revert back to me within 24 hrs, but no call came through out
27th June. AS a result, I had to call again on 28th June, and spoke to
Rahul.

4. I was told that my transaction id: 9447008 is not reflecting in their
system, and that I need to write to [protected]@airtel.in. When I told them
that I have already written a complaint on this mail id, I was told to wait
for their feedback for 2-3 days.

5. Following which I came in touch with Mr. Vikash Pujari - senior Manager -
Indore Customer Care, who spoke to me for over 45 minutes, and assured me
that my installation would be done within next 2 days, and that he would
also give me a call personally to verify the same.

6. After 2 days, I got a call from AirTel digital TV, saying that my
transaction ID has been traced, and that my installation would be done only
if I pay for 1 full year, since the 3 month package, as initially promised
to me, was not available with them. I protested saying that I would only
take the 3-month package, since while making a payment of Rs.1750/- I was
told I would be getting a 3-month package. The officer told me that they
cannot offer me a 3-month package and hence installation cannot be done.

7. On 2nd July, I again called up Indore Customer Care, and asked for Mr.
Vikash Pujari. But I was told by Mr. Vijendra, that Mr. Pujari is not
available in office, and also that he cannot help since again my transaction
id 9447008 is not visible, so I need to wait for another 2 days for
feedback.

8. On 3rd July, Mr. Vikash Pujari called me up from his personal desk number
([protected]), and told me that he was not in office for last 2 days since
he was sick, and that he will ensure I would get the installation done
within next day i.e. 5th July. But I waited for the whole of 5th and 6th
July, again no installation was done.

9. On 6th July evening, I called up Mr. Vikash Pujari's desk number
([protected]), when Mr. Jitendra picked up and said that he will contact
me in 30 mins and inform Mr. Pujari accordingly to give a feedback. However,
till now I have not received any call or feedback from anybody.

Let me tell you that I am very much offended and disappointed with this kind
of behaviour, service, response and this kind of callous and irresponsible
attitude towards resolving a problem, despite me calling up so many times. I
have been given assurances and promises, but none of them were met. I made a
payment of Rs.1750/- on 23.06.10 and today is 08.07.10, and after 15 days of
payment I still do not have the installation at my residence. The customer
care officers and Managers are way too much irresponsible, with no respect
of their commitments towards a consumer, and ignoring all my please and
requests.

I have recorded most of the phone conversations of Mr. Vikash Pujari and
other Customer Care officials, which I can furnish if & when required to
prove the case in front of the consumer forum authority. I am going to take
action against AirTel DTH, and file a legal complaint with the Consumer
Forum for such a harassment, waste of my time, and of fraud, when my
transaction id 9447008 is not getting reflected in AirTel's system.

Saahhil Agrawal
Kolkata
Ph: +91 [protected]

[protected] Forwarded message[protected]
From: Saahhil Agrawal <[protected]@gmail.com>
Date: Tue, Jun 29, 2010 at 12:23 PM
Subject: Fwd: Multi TV airtel connection not recieved : customer id
[protected]
To: [protected]@airtel.in


Dear concerned,

Referring to my previous mail dated 26th June, 2010, I have still not got
any solution to my complaint.

On 23rd June I had made a payment for an AirTel DTH connection under my
existing customer id [protected]. I was told I would be getting the
connection installation within 3 days.

However, till today I have not received any installation. On 26th June, I
had spoken to Ms. Harshali of Indore customer care and I was assured of a
feedback by 27th June afternoon. But I did not get any feedback as promised.
This is an absolute violation of customer promise as made by your team.

Yesterday, on 28th June, I again spoke to the Indore customer care floor
supervisor and he confirmed to me that he is unable to see my payment of
Rs.1750/- (transaction id : 9447008) in his system, due to which it is not
reflecting at his end. I had applied it under the Multi connection scheme of
AirTel. I was shocked to hear this since for last 5 days nobody told me
this, and teh payment is not reflecting in your system despite me being
given a transaction id # 9447008, is totally unfounded and a bad example.

For your information, please find below the transaction detail as per my
ICICI Bank credit card statement dated 23.06.10 towards AirTel DTH.
transaction Details :
Card Number : [protected] - S AGRAWAL - ICICI BANK DateRef.
NumberTransaction DetailsTransaction
Amount Domestic Transactions 23/06/2010 75503720175000956632752AIRTEL
DTH Rs. 1,750.00(DR) I am extremely disappointed with this kind of service
and response from your side, and me being an existing customer, this kind of
pathetic coordination & confusion along with a 6-day delay is totally
unexpected from a reputed brand like this. I am being now forced to go to
the consumer forum for this since I have got enough evidence, and I have
also recorded the phone calls made to your customer care. I have been
cheated by AirTel since despite making a payment for a new connection on
23.06.10 , I am still being deprived of it, and am being unnecessarily
harassed.

Saahhil Agrawal
Kolkata
Ph: +[protected]


[protected] Forwarded message[protected]
From: Saahhil Agrawal <[protected]@gmail.com>
Date: Sat, Jun 26, 2010 at 8:41 AM
Subject: new airtel connection not recieved : customer id [protected]
To: [protected]@airtel.in


dear concerned,

i am an existing airtel digital tv customer (cust id: [protected]).

I had ordered for a second airtel connection on wednesday, 23rd june,
2010 and had paid an amount of rs. 1750/- via credit card on your IVR
system (transaction id: 9447008).

I am very dissatisfied that till now i have till now not recieved the
connection, neither have got any feedback from your end. This is a
very bad service from your side and i would be forced to complaint to
higher authorities if i do not get the connection by today.

Saahhil agrawal
ph no: [protected]

Hi

I bought an Airtel Digital TV with 3 months south mega pack in dec 2009 . It was installed in our bed room and working fine . At the end of the 3 month period i re-charged my package for 1 year when Airtel offered a discount of 2 months sunscription free .Durig the period of June 2010 my Airtel box stopped working and my family informed me the same as i was travelling out of India . I came back and mafde a formal complaint with Airtel on 12th July . I was informed by the customer care executive that they will register a complaint for my box and replace it but my service had been de-activated as my account balance had gone negative due to my neo plus top-up. They informed me that i need to re-charge my account and make it positive for them to re-activate my service . I was shocked and amused by this . I tried to reach out several times on 12th july to their technical staff beyond the customer care Executive but ended up with frustration and statements like "Sorry we are looking into your problem" etc but no solution forthcoming till today morning(13th July). Finally they replaced my box around 07.30 PM in the evening but refused to re-activate my account stating that i need to raise a fresh request for the same

With no solution forthcoming from Airtel i lodged a seperate complaint again on today (13th july) to re-activate my account and waiting for that to happen by 06.00 PM .

I and unable to understand the logic of my entire service being disconnected because of my top-up expiring .I felt that it is illegal for Airtel to disconnect my entire service for which they have received one year fees in advance and would like to seek legal recourse through the consumer forum. Would also like to ensure that Airtel changes their system of disconnection so that no other DTH consumer suffers similar pain from Airtel .

May i seek you guidence on how can i go with this issue to the consumer forum and file my compliant against Airtel .

Thanks & Regards
Shankar Narayanan
Ph:[protected]

i dint activate airtel radio but they have charged Rs.30 for the second time.please deactivate it for my number [protected].

dear sir/madam,

i santhosh V J taken no from the Bharthi airtel phone no; [protected]. postpaid connection which i having facing lot problems like call drop, network error , call not connected. i given the compaint airtel In november-2009. which nobody address the compaint after 5-6 month which i losssed the 3-4 lacs business becauuse of that. issue is it pending. now i stopped the useing the no. but the airtel people asking money some monthly rental and service they have.

Hi,


This is Ravindra P and I requested to cancel out my Airtel postpaid connection [protected] in the month of October, 2009. In the month of December 2009, I came to know some illegal ECS transaction from my credit card account to Airtel account and I called 3 to 4 times to inform regarding this. Always they used to give some wrong commitments. After informing also they generated bill on January 2010. February I called them and blasted regarding this. They took the complaint and till now I didn't get my money. They don't have any rights to block my money for such a long time. I really lost my patience after calling more than 20 times. Now also they are saying some cock and bull stories. They are really bad in handling Customer Relationship and they should learn a lot. In this respect others are better than Airtel.

You have been renewed for biknibabes subscription service from airtel.you have been charged Rs. 10. enjoy games club.http://gclub.in
this message i am geeting on my mobile no.(+91-[protected]) repeatedly,and every time (after 15 days) there is same message &10 Rs. is deducted from my mobile balance.
So i am requesting that please DACTIVATE this service from my mobile no.
Please do necessary action as quickly as possible because i am loosing my money.
Thanking you .

I am using airtel since the month they launched the service in punjab..... neva had any issues except with the ailing gprs and so called edge( as airtel people call it)..... the download speed??? Horrible!! On average my xperia handset should provide me around 20 -26 KBps of download speed on EDGE......... I get not more than 5 or 6... why si that??? call up teh cux care and no resolution so far.......... and one more thing....... seems like airtel's not bringing 3g to punjab as per the spectru bidding results........... so do u plan to keep your customers on such slow and aged speeds??? i am sorry u gna loose customers if nothing is done about the issue........... hope this reaches the concerned department...

Kind Attn: Airtel Digital TV customer care.

After making online payment on 7th July 2010 through credit card and being promised an SLA of 48 hours Installation and activation.

My Experience is that after more than 10 follow up calls, I had practically to beg for an installation which happened yesterday 11th July 2010 at 12 PM, was informed that activation would be done by 5 PM, as “Reason for New HD Airtel TV was with view of Football world cup”.

Present status: Still Activation is not done and I am not able to view anything beyond pre formatted demo.

Is there a timeframe when my activation is done or I would have to wait indefinitely and its sole description and mercy of Airtel Ditail TV?

My decision for opting for HD has no meaning as you are not providing any HD channel beyond 12th (ESPN Sports), which I have missed despite making online payment on 7th July 2010.

It’s hard for me to justify why I opted for HD when Airtel had failed to deliver, being a premium service. It’s not the matter for Money but ethics.
Why I am paying for HD? When there is no channel provided by Airtel as of now.


I am terribly upset with the service provided by Airtel digital TV.

I need an explanation for my case and slippage for SLA, I am not looking for any apology.

Please let me know the escalation process, as I would like to take it up to the highest level.

I have been using Airtel DTH service since July 2009 cust id # [protected]. My set top box stopped working on 10.07.2010. I was not able to reach the cutomer care as no one was picking the line up. It was only the IVR one can listen to. On 11.07.2010 I registered a complain for which turn around time was 05:10 pm evening. An engineer was supposed to visit my place as per the tech support. When no one called me till 05:30pm I tried calling customer care. I called twice however as soon as I was identifying myself and giving them the complain # they were either releasing the call or saying that the systems are not working. The next day I registered a complain again, CCE apologized and said I would receive a call in 2 hrs and problem would be resolved the same day. To satisfy me he gave a phn#[protected] for Mr. Pawan whose team was supposed to work on my complain and align an engineer for visit. When I called this # Mr. Roop after listening the situation asked me to hold and swiftly disconnected the call. After which I was trying to call the # for next 2 hrs however no. was on buzy tone. In addition to a paralyzed tech support Airtel has also managed to train people to offend a customer to an extent which encourages him to either switch to other brand or take a legal action for his rights as their customer.

Dear sir,

My mobile no :[protected]

I recharged call cutter booster of 195 plan which i recieved in mobile showing 195 for 4 months offer valid till july 12th, i recharged on sunday 11/07/10 but the validity i got is only 3 months , it is mentioned that it will charge 50 paise for other mobiles and all other landline but it costs 55 paise/ min ,(few months back i recieved a messsage from airtel that all std calls for my mobile no will be charged 50 paise only and no charge for it, special offer for u, but now it costs 55 paise). why such problems occur frequently , i want it to be corrected as soon as possible. and i want the std offer back.........