Airtel Complaints & Reviews

Pls stop sending unwanted messages to the mobile

I m receving two sms with content :

Messages :
1 :
AirtelLive(AL)
Thanks for downloading Mailalert from Airtel . You Have been charged Re 1
Sender : AirtelLive(AL) 54321
Message Centre :[protected]


2 :
57333
You have a new mail .
Frm :
Send READ to 57333 to read this message . To view your mailbox , send MAIL .
sendder :57333
Message Centre :[protected]

Then Rs 1 is deducted from my account , I have not ativated any such services and this is going on since 4rth of May ,
I use Nokia 1100 , so in no case i have activated it or can access the e-mails .

I have called customer care around 12 times , they all were not able to resolve the issue .One o[censored]r agent identified it as issue w.r.t. rediff mail alerts .
You have allready deducted around 150Rs for this service which i have not asked for , this is really bad .

Please stop this service as early as possible .


Please Reply
Regards
Anup Kumar Pandey
[protected]@gmail.com
[protected]

Sir i m kishor ghule ,my airtel prepaid no [protected],my prepaid card validty expire on dat 14 June 2010 but till no any msg for recharging & continutaion my prepaid card service,so i confuse for how ruppess recharge.Now my number is Out of service .Plz send me msg.

Dear Sir,

My name is Pallab Banerjee and I work in a top and reputed MNC in Bhubaneswar. I was interested in Airtel Digital TV and I posted my details (name and mobile number) in airtel digital tv website (www.airtel.in/digitaltv) so that I can get information regarding the packages. The day I posted the details, one lady (Amanpreet Kaur - [protected]) called me up on my cell and said she is calling from airtel digital tv and after enquiring about my details like where I live etc, she sent me a mail with two links, one for package details and another one for making an online payment. Below is the mail that she sent to me:

From: Amanpreet Kaur <amanpreet.[protected]@vriti-interactive.com>
Date: Wed, 9 Jun 2010 18:20:54 +0530
Subject: AIRTEL DIGITAL TV
To: [protected]@gmail.com

Dear Sir,

Thanks for showing interest in Airtel Digital Tv.

Click on below mention link for the information of Airtel Digital Tv.

http://www.airtel.in/wps/wcm/connect/DTH/bharti%20dth/packages%20for%20you/brows...⇄


You can make the payment on below mention link for the

on line payment of Airtel Digital Tv.


http://offers.connectindia.in/checkout.htm


Product ID is 8025

Amount according to the plan........

After making payment pls revert me with the reference id on this mail id..



--
Warm Regards
~`~-`~*~-~*Aman Preet Kaur~`*~`-*~-*`~~

Aman Preet Kaur/Online sales executive
Vriti Infocom pvt ltd
Ph: +[protected] Extn- 7602
E-mail: amanpreet.[protected]@vriti-interactive.com


At that time I made the payment online for Rs.4090/- as I was going for Ultra pack. But after that she neither contacted to me nor picking up her phone mentioned in her signature. I made the payment through my credit card and immediately I blocked it because I was assuming it is a fraud case so they can anyway hack my card and use it in making payments. The only mistake I have done that before making the payment I did not check the e-mail address because it was not from any airtel mail ID but it was from vriti-interactive.com.
So next day I called up Airtel Customer Care toll free and the customer care executive told me that Airtel has tie up with Vriti Infocomm Pvt. Ltd as they are their online channel partners. But till then I have not received my activation card or any installtion related e-mails. I am very much frustrated because I had never been to such cases earlier. Eventually, I am robbed off by some intelligent tricks named Vriti. Can you please tell me when can I get those stuff and even if it does not come whom should I contact?

After making the payment, I have got only one confirmation mail below:

From: [protected]@ccavenue.com
Date: Sun, 13 Jun 2010 12:30:54 +0530 (IST)
Subject: Order No.2441391 from CCAvenue
To: [protected]@gmail.com

Dear Customer,

Thank you for your order from http://www.vriti.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Vriti Infocom Pvt Ltd'

If you have a question about your order status, you can contact the seller directly by e-mail at : [protected]@vriti.com.

ORDER DETAILS:
Merchant Site URL : http://www.vriti.com Order Number: 2441391 Order Received: Jun 13, 2010 Total Amount : INR (Indian Rupees) 4090.00 Visa Account Holder : Pallab Banerjee Billing Address : (As entered by the Customer) Plot No. 738/10, Uttarayan, Jayadev Vihar, Bhubaneswar-751013.
Bhubaneswar Orissa
751013 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 59.93.130.203

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,

CCAvenue Customer Service



Please help me in this regard.

Thanks and Regards,
Pallab Banerjee,
Mob: [protected]

Hi

I have got my cell recharged by Rs 98 internet plan.
But for the surfing balance was deducted from from normal balance.

Then i have called customer care care to get my problem resolved.
He informed me that u have to dial *123*11# , alhough it is wrong.

than from google i have searched the activation number n i have got it
Its *567*11#

I have called up this no.


I have got a message.

But still airtel is deducting balance from my normal balance.


so what to do now???

either i should call customer care and waste my money to get wrong information or i should forgot about my "Rs98 + the balance i have wasted in calling customer care + the amount deducted my normal taltime + the time i am wasting sitting in my office."



I want the problem to be resolved and my money back as soon as possible.



-Arun

My Contact number: [protected]

My customer id is [protected] and unfortunately I took a bad decision to take two DTH connections from Airtel.

My past experience with your DSL and mobile service had been good but am sorry to say that your customer service for DTH service is pathetic. I suggest if Airtel is not making money in the business, it should be closed down. Atleast don't lure new customers till you can fix problems reported by your existing ones.

I had North Mega plan but most of the times I get 'No Signal' on my TV. Reaching your customer care executive takes 20+mins... Most of the times your customer care guys, refuse to take a complaint and ask us to 'restart TV & STB', 'take out cable & plug it back' 3 times!!

On persistent calls - even if they take a complaint, they close it without fixing the problem next day!!!!

I am tired with this service and don't want to pursue it _now_. I have missed my T20 World Cup final, another important cricket match week after that, and my initial World Cup football matches. I can't bear it more.

Please take this as a request to cancel my DTH connection and refund my balance amount. You can take back your STB's as they are of no use to me.

Thanks,
Puneet
[A disgruntled and helpless customer]

Dear sir,

I wish to inform you that I had got some Recharges coupons from Rajesh Trading Co. The estimated amount was 3300/- (Rupees Three thousand three hundred). These Coupons were found in bad condition. There was some scratching problem in those coupons. I had returned those coupons back to Rajesh Trading Co, on 23.09.2009. But till today I never been received any remit against it.

Kindly do the needful as your earliest and obliged.

KINDLY TREAT IT AS TOP URGENT.

Best regards/ Rohit Chhabra
Chhabra Communication
B.C. Bazar, Ambala Cantt.
Haryana.
Mb. [protected]

If you are thinking of getting DTH satellite TV, I would suggest stay clear of Airtel DTH!

For the simple reason: if something goes wrong (and it frequently does), you will go completely bonkers trying to get in touch with someone to register a complaint, or to find out why no one is the least bit bothered to solve the complaint.

They have toll free number, but believe me, it's absolute bull**t. It takes a long time before it gets to any option to 'speak to a customer executive', and then you will be on hold forever. Actually, it is not forever, since after 10 minutes, it will simply disconnect you, without even saying 'Goodbye' And for 10 minutes you have to listen to Airtel telling you how important you (customer) are to them, and to please hold on. What a F!&3*g joke. I have tried calling from different numbers, different phone operators (to make sure it was not a problem from my side), but the same result. In between, the IVR will tell you to press 9 to speak with a living person, but when you press 9, it will say 'invalid option'.

So the bottom line is...go with Tata Sky. Apparently, the best thing about them is their customer service. If that is the case, even if they are a bit more expensive, believe me, you'll thank me for this advice later.

I want to unsubscribe gamesclub in my phone. i dont know how it downloaded in my phone.
Pls take immediate action.
My mobile number is [protected]
Thanks
Narender Bhutani

Dear Team,I am using airtel prepaid card with no[protected].I am using this no since last 5 years.Presently from last 15 days I am not able to send outgoing messages.Every time I Call Customer care they transfer phone to thier supervisor and than it gets disconnected.Second thing I want some clarifiaction on how the customer Care no can be chargeable?Kindly help in getting the problem ressolved ASAP.

Regards
Saurabh Shah

Kindly note that This is Sachi Otia from Ahmedabad where I am using tata sky at my house I have not taken any of Airtel service but somebody else has registered my mobile no. to company for airtel digital service & I am getting crazy calls & massages for promotional offer.

Pls note down Customer ID [protected] which is not mine & my mobile no. is registered at Airtel for communication by somebody else whom I dont know a tal.

I am just fed up with these massages I have already mailed to Airtel but they are not bothered to revert back & still massages are coming.

Kindly revert for the same as soon as possible.

Sir,

Sub : Complaint reg broadband connection,
REf : Application vide subscriber enrollement form Sl. No. 109081 dated 07/06/2010 , SEF No.RSP109081


I had, vide my application cited above applied for an Airtel broad band connection for my residence at Flat No. B2-602, Lunkad Colonnade, Viman Nagar, Pune 411014, on 07/06/2010, furnishing therein, all necessary documents , viz. id and address proof. I had opted for a 6 months combo package ( 6 months tariff for 550 plan and DSL modem , as indicated by the sales executive), by paying Rs.3033.00. ( inclusive of taxes ), vide IDBI cheque No. 533595 dated 07/06/2010 for the amount. The application was submitted to the sales executive
Mr. NITIN DEDGE, FSO Code 37463, having mobile number [protected]. He had assured that the connection shall be activated within 96 hours.
The connection was not provided even after completion of the stipulated time. Itried to contact Mr. Nitin Dedge continously, but i didint get any response from his number. Subsequently I got a call from the modem provider, BINATONE, indicating that I have to make payment for the modem by cash and takle delivery of the same. As I was told that the package includeds the cost of the modem, ( as also indicated in the application form), I tried to contact Nitin , however, no reponse could be obtained. Subsequently, I tried to contact another executive Mr. Santhosh and Mr. Chetan, group leader for Airtel broadband services, Viman nagar, but none of them gave me any response. I approached your Broadband customer care centre in Viman Nagar on 13/06/2010 to enquire about the problem but they said they couldnt provide help either.

I have been running from pillar to post for the last few days for getting the connection activated, however, with out any success. I had opted for Airtel to other cheaper alternatives thainking that you shall be providing better and faster services. I am utterly dissappointed the way your personnel has treated me. Further, it is observed that the payment has been duly debited from my account, but none of your authorised personnel has found time yet to even call me up and apprise me the situation, leave alone providing the connection.

I request you to please attend to the problem at the earliest and redress the grievance before i am constrained to pose the problem to concerned applelate authorities.

I have an airtel prepaid connection.
I received an automated call from airtel customer care that my address proof is not verified and i should re-submit the documents within 24 hrs failing which my outgoing calls will be barred. As i was out of station at that time, 2 days later i went to an airtel office in Koramangala 4th block (Bangalore) and submitted the documents. They told me the services will be restored within 48 hours. By this time both my incoming and outgoing calls had been barred.

Even after one week the number continued to be "invalid". I kept calling the customer care. First time they told me that they had received the documents and that it is being processed and will be restored in 24 hrs.
Again after 2 days i called them again because there was no progress, the executive then took the complaint and told me that all my problems would be solved by 7th of june 2010.
By the 8th of June and i had lost my patience and called them again, this time the executive told me that the number has been recycled and i had to take a different number. After expressing my annoyance at their customer service he transferred the call to a senior executive. Now this guy tells me that I was supposed to take a duplicate sim on the day of submitting the docs itself – point to be noted neither the airtel office people nor the ‘n’ number of customer care executives I had called before this had mentioned this. I think they expected me to “assume” that I need to take a duplicate sim.
Forgetting the past, I went to the same airtel office (Internet Point, koramangala 4th Block, Bangalore). I told them all that had happened. He had no answer to why they had not processed my re-submitted documents. Then I “re-re-submitted” the documents and took a duplicate sim which was supposed to be activated in 48 hrs ie on June 12th 5pm. Now its past 89 hours – and my number is still invalid. I called up the customer care after 48 hours and they are telling me that they have not received the documents yet and have asked me to get in touch with the airtel office again.
As if to assuage my fury, I learnt that I was not the lone victim of the irresponsibility of Airtel customer care. My friends who were trying to convert their postpaid to prepaid connection had faced similar problems. Also my relatives using Airtel in Kerala have also had such issues. Airtel might be good in coverage but our experiences give a very good picture about their customer service. Hope atleast after this complaint my number becomes “valid”. 

hello sir,

It is not relevant that Airtel is now applying charges to talk with customer care executive. Last night, I called to customer care to know about special offer for sms. After talking with CCE, I realized my balace was reduced. it is wrong that u are taking money to talk with CCE.In telecom sector no one is applying charges
to talk their CCE
So please remove these charges ,and customer can resolve his/her problem frequently.

My no is [protected]

I am Sanjeev Nair, NRI from Abu dhabi. I have taken a pre-paid mobile phone connection from Airtel from a shop in Mallapally in Pathanamthitta Dist, Kerala in July 2009. I have paid Rs. 2500/- for my fancy number [protected] as demanded by the shop owner. He told me that this is a life time SIM and I have paid upto April, 2012. The message from Airtel also confirmed the validity of the SIM. When I left India, I had a balance of more than 2000 rupees and after coming to Abu Dhabi, I use to get messages from Airtel. Few days back, this SIM got disconnected, and i contacted my cousin to find out the reason. He says, there are some conditions for this connections, which was not told to me or informed me either by SMS or by any other means, in which if this connection is not active for more than 3 months, it will be disconnected by default. This is a total injustice to me as an NRI, who use to visit his home once in a year and spend lot of money on my mobile. How can
Airtel disconnect my SIM which had an expiry upto 2012 and have balance of 1160 rupees, without informing me by SMS or Mail or Call ? I want to continue with my airtel with my same number, if they allow me to do so or get back the my money and take a new connection. Will you please consider my request?

Airtel's friend locator is a farce. The SMS confirmation doesn't work and says 'Keyword not found'!!! How are we supposed to add friends otherwise? The call centre does not even know that such a VAS product exists leave alone knowing how to handle these queries!!! The call drops since they can't fix this. I've been charged 10 rs with no result.

My airtel mobile no. [protected] got recharched with Rs.98/- (Unlimited GPRS Pack) on 11.06.2010, which was activated on the same day and i used Mobile Office settings to surf the internet. Every thing was right till sunday when i tried Airtel live to brows the net and wrongly subscribed Yahho Mail (Hovever it was not required) which costs Rs. 10 for 7 Days. OK I have no problem for the payment of yahoo subscription but i lost Around Rs. 20 for that and i need clarification for that from airtel. Immediately i chaged my phone setting from airtel live to mobile office and surfed yahoo mail through application which was downlodaed earlier. Within 5 minutes i lost Rs. 15/- from my calling value. As per airtel portal browsing is completely free for airtel live and charge of 30 Paies/20 KB is taken for internet browsing through airtel live and there should not be any caharges for internet surfing/browsing when unlimited GPRS pack is activated. Then i called customer care around 1430 hrs. with request reference no. [protected] where i found Mr. Deep who was just trying to make me fool by saying that u browsed net with airtel live settings throuhout. This is very obvious that i better know what setting i am using. Anyway he did not give any clarification regarding the issue and refused to provide surfing details which means there is some hidded cost livied.
This is requested to provide my surfing/browsing details (Usage Data) and sunbscription information on my prepaid number.
Regards
Praveen Kumar Singh
M.NO. [protected]

What I have received for a couple of days now from Airtel DTH is the most disgusting and worst I have ever encountered. The ill-fated day that I chose to purchase this product has given me agony and stress.

The product was purchased from a dealer (Sri lakshmi - Hyderabad). The product was installed but the Activation was not done until 76 hours. After the Activation (after a lot of phone calls) the package was incorrect as I paid Rs.1750 (All packages for 3 months). However, I was provided with limited channels which is South Value. I then contacted the dealers again (Kapil - [protected], Kiran-[protected]) who have declined to help me and asked me to contact the Customer Care. I contacted the customer care and spoke to Vandana who by the way is deaf to my hearing. However, after a little persuasion she said that the package will be changed by the end of the day all of a sudden. When I asked for a reference number she denied providing me that and then hung up. I then waited for 48 hours and contacted again. This time it was Roshini. A little worse than Vandana she informed that my subscription was changed by the dealer from South Value to South Jumbo and that is the reason my balance now shows negative. I called the dealers back to enquire but no response for the past 3 days.

I am at a stage to destroy the DTH setbox and the dish in front of an audience of all Airtel employees just to prove my disgust towards this company's response to customers grief. I abuse myself everyday for purchasing the product.

I have already taken an oath not to purchase Airtel products in future and will educate everyone to do the same.

I hope this can be resolved sooner before I destroy it.

Customer ID: [protected]
Phone: [protected]

Every customer care executive have different and incomplete information about their services. They never give the full information and if we call again to confirm then they disconnect your call. I am very much dissatisfied by their services and new schemes they launched time to time.
case 1:
I called 121 to get the information about message voucher, they provided me info about 2 topups.. 1st Rs 50 and and 2nd Rs 64. & in 64, you will get 100 SMS daily.I recharged my mobile sim with 64 and then send the message, but my balance is deducted from main balance, then I call to airtel customer complaint at 198, they said, there is no recharge available for Rs 64 and disconnect the call. Then I call them again to reconfirm, they said service will be activated in 4hrs, so wait. That is how they deceive their customer.

there are so many cases in which they deceive me and my friends too by providing incomplete information.

never trust to airtel prepaid services.

I, Rutuja Dabholkar, would like to complain about our internet service pro vided by Airtel bearing a/c no.: 15586787 & telephone: 42667664. Last month I had placed cancellation request for internet service at the Customer Care, request no.: 160186 (for telephone) & 160187 (for internet). From day one they have annoyed me, no installation on given date, wrongly charged for telephone service.

Their pamphlet stated that I could get 3 month's rental waived off. But they charged me month on month. At the time of installation their Sales Executive, Mr Manish Upadhyay (contact no: [protected]) FSO Code: DSA MUNFLS08 told me that this is a prepaid plan (wherein it was postpaid), being a prepaid plan I need to give an advance cheque of Rs 1650/- (monthly rental of Rs 550). When I asked for a discount, as I was paying 3 months in advance. He said for time being I give him the cheque of the asked amount and later on (after a week) he will return a cheque of Rs 150 (discounting Rs 50 per month) provided I don't tell his Senior, Mr Sudhir Jha (Contact no: [protected] ).

The very next day of installation when I called your Customer Care I came to know that I have been given a postpaid plan (mis-selling). That's when I approached my bank and asked them to stop the cheque payment (as in postpaid, first the bill gets generated and then the payment is done). As a result they charged me Rs 100 for Cheque Bounce Charges.

Mr Manish Upadhyay, told that as per Value Combo 550 plan every month I can get Rs 100 of calling free (which was not). When I exceeded my usage limit, their Customer Care Advisor asked me to upgrade the plan to Browser 699 (unlimited plan), again where I was suppose to get Rs 325 of calling free (utter joke). Month on month I'm being charged for telephone service. When asked, I was been told by their Customer Care Advisor that its free only if you call Airtel no. (which was again not informed to me).