Airtel Complaints & Reviews

Hi,
I stay in Mogappair East, Chennai. I was having an internet broadband connection of airtel. Everything was going smooth till 12th July 2010. I have shifted my home a week later to next street. I requested for Connection shifting with Airtel Customer Care on 12th July 2010. after that so many times i called them and no response. sometimes they cut the call. If i go direct to any centre they simply says come after 6 months. you willnot get any connection.I went to airtel shope in anna nagar, 2nd avenue .. they are best, shouted on me to go for BSNL or Reliance. Great. I never seen such customer support. After all this i still stick to Airtel because of its good service.
Can you please check this for me whether i will get connection back or not.

Thanks

Tharik Hussain
Request Ref. No 151572
Airtel No.[protected]

Dear sir,
I had purchaged Rs. 30 TOP-UP CARD from Airtel agent. I tried to recharge my cell by following appropriate procedure but it is not getting recharged. after unsuccessful recharge it is diplaying following message:
"OBS: This is a new service operation so you need to specify a message here in youur own language."
TOP-UP CARD Sl. No. is [protected].

It is shocking to see a "Global" company like Airtel can get away with substandard service...I am sure top mgt is not cheating but professionals do ! I bought 2 Airtel Digital TV Connections in Mar 10 (after being fed up with Sun Direct Service -lured by ads and Tamil affinity(?!) during Sep 09-Mar 10 /Big TV for 1 year concurrently -best of all in retrospect- and Dish TV earlier for many years-zero service, good accounting!) as Airtel offered 15% Cash Back, I use 2 land lines 1 black berry! !.It took about a month to settle down but they denied me the rebate as booking was done through customer service and not internet ! I gulped it
Our families shifted from T Nagar and we got 2 more Airtel DTH in one dish as 50% rebate on 2nd unit.
Tragically,I got fooled by the marketing guy and after paying for 12 months I am told rebate will be there only after 12 months..Worse still, I paid Rs 3590/ per connection as per their tele info, now the system says "Two rupees and fortyfive paise is due" so they are not connecting the channels ! Even worse is that the Complaint Nos are allotted and are closed unilaterally and we are asked to book fresh complaints for the same problem ! What a shame for the Great Indian Multi National ! ... Dozens of e-mails are not replied even once during last 6 months....Chennai Customer Service is "helpless"...and Call Centre system ensures discontinuity for no fault of people...there is no accountability , no transparency , no receipts for money, no worksheet...Yes,in nretrospecct, it is foolish to have trusted a "Big" name and feel cheated all the way ! Is there any NGO who will take up and fight to correct or punish such irresponsible management style ? S Rangarajan[protected] [protected]@vsnl.com

My name is Ruchit Kapadia and my number is +[protected].
Since quite some time now, I'm facing a lot of problems with the network coverage in Airtel.
I use a New Nokia 5230 handset. And I used to get the same problem with my old handset too(Nokia N80)
At times suddenly the calls get cut and a service message says "Connection Error"
It really is a pain use Airtel, then only reason I'm continuing with this is the fact that I'm using this number since the last 6 years or so.
Hope the Indian customer soon get the option to change the service provider and keep their old numbers.

i chetan patil,airtel postpaid customer,, mob no [protected] , had received a cal by airtel in may, dat if i subscribe to e bil service which saves paper, i will get a discount of 50% in my june2010 bil, but dint get any such discount.
this is a case of clear cheatin by airtel. kindly get me da discont as promised

I have booked a new Airtel DTH Connection throught customer care.
My transaction id : 9939755, area pin code is 502032 and my contact number is [protected]. Aitel customer care said that they will come for installation in 48 hrs, but it is already 1 week completed.
There is no response from customer care(saying area pin code is not correct).
While taking the connect i spoke to Suneha khan, contact number: [protected].

Installation Supervisor(Sachin) contact number will be always switched off([protected]).

Serious action need to be taken on Airtel DTH and supporting team.

Sreedhar
[protected]

dear sir,
this is with reference to the airtel broadband service i am availing (649 scheme) & the land line number is 45142801. the focus of my complaint is that i am not getting broadband speed of 512 kb/s, on the contrary i am getting just 256 kb/s. this problem is a reoccurring problem.can you please help me with the above problem as it is hindering my job and surely i am not availing what i am paying for.
expecting an immediate response

your Sarthak Rohilla

I AM POSSESSING AIRTEL CONNECTION NO.[protected]. DURING LAST 5 YEARS, SEVERAL TIMES I AM FACING POOR OR NIL NETWORK PROBLE AT MY HOME. LODGING COMPLAINTS, REPLY RECEIVED THAT" we are already working on your complain and a new cell site has been proposed in your area." AS THEY CONFIRM THE POOR NETWORK EVENTHOUGH, AIRTEL COLLECTING FULL RENT FOR THEIR DEFECTIVE SERVICES. THIS IS "HITLAR SHAHI " OF THE COMPANY.FURTHER AHMEDABAD IS METRO CITY AND COMPANY CLAIMS FULL NETWORK COVERAGE IN AHMEDABAD. IS THIS NOT A MISLEADING/ CHEATING WITH CONSUMERS. PLEASE GUIDE ME WHAT I HAVE TO DO IN THIS SITUATION?

Hey guys be careful of these cyber criminals. The crime is known as Phishing and and we all have been made victim at the hand of some crooks. I am not going to spare these crooks. I have taken this personal initiative to bring the culprits to the justice and to check them from committing such crimes again. I am going to file a written complaint at CYBER CELL and will take every possible legal action against them.

I am an advocate by profession and I have my office at 108, U-60A, Shakarpur, (very near to laxmi nagar metro station), Delhi-110092.

Any body who wants take legal action against this fraud can join me and I am not gonna charge anything for this. Kindly take this collective initiative because it is not only our personal grievance but also we owe a duty towards the society to guard against such crimes.

My Mobile No. is - [protected], [protected]
My e-mail id is - [protected]@gmail.com

Thanks & Regards
Motish K. Singh
Advocate

Why is my postpaid airtel [protected] bill is so high, I cannot believe the amount billed for my usage. Besides my CUG connection in the name of NSEM is also being billed.

Dear Concerned,
We have been using airtel since its launching in U.P means 4 yrs back and paid in lacs now they are trying to prove they have the monopoly as they have installed a line of internet which has a taped joint in it through repeated complaints done nobody turns up and instead their customer service and service guy misbehaves and threats for disconnection of our broadband our work is totally based on the nos. we have taken from airtel.These people are trying to cover the story by making threatning calls daily.

Thanx
AKSHAY

every time it happens to me that air tel is debiting prepaid amount from my mobile for unwanted reasons
it has become nuisance for us. Every time we are losing our money as well as our valuable time by complaining to the customer care. we wish the company should take necessary action to avoid this type of malpractices.

dear sir

on 22 07 2010 at 11 24 am i had recharged with rs 104 in my airtel life time connexion no [protected]. but i was shocked to find that no nop connection was activated till date.in addition i was forcibly subscribed to use rs 5 nop/day service.when complained the cc executive refunded the sum of rs 10 for 2 day use saying that some system upgradeation is going on.
the message details of rs 104 is here ;

recharge successful on 22 07 2010 at 11 24 am.mrp rs 104. trans id [protected].

plse take serious action against these criminals for their continuous crimes.

thanks

I recently got my airtel broadband connection and they activated on 16th july.. but the activation process is not complete and i am not able to access my net.. because there is a connection error(DSL is down through out the day).. and i have not made use of net a single day.. i have complained many times to customer care.. but they are not helping me in this issue.. so i have strongly decided to disconnect AIRTEL BROADBAND immediately... and i am responsible for my first month bill.. because i have not made any use of it.............

Hi,

I have registered for a new broadband connection in airtel on 7th July'10 and paid an amount of RS.2000/-. I was directed by the sales person Anand ([protected]) and Technical Lead Saravanan([protected]). I got an SMS from airtel that my request has been processed and the installation will be done in 3 days, but still now i haven't got any response. when i try to call both the above said persons, either they disconnect my call or not attend them. please look into this immediately and my details are below,

14 A, Sannathi Street,
100 Feet Road, Tharamani,
Landmark : Near Velachery TCS office,
Chennai - 600113

Regards,
Hakeem Fayaz
[protected]

Hi .. i am using airtel sim form past 4years as a postpaid guy.. and i have paid more than 25000 bill wid out any due.. now due to some reason i have converted into prepaid and the migriation has been so worst tht they have bard all my imcomming and outgoing calls and sim card is almost dead.. called more than 10 times to constumer care but no action taken... number [protected]..

Suggestion.:- Pls dont buy any airtel connection...

Worst service ... aircel is better than them :)

Sir/ Madam

My Sister getting wrong/cheated calls from one Airtel number(Karnataka) from[protected] onwards, he is talking vary badly and sendning sms.

Pls help me how to solve this problem and save my sister life from her husband.


Thanks
Guna Sekhar
ID: [protected]@gmail.com

I received a sms from DM-DTHdish that my mobile no. has been selected in lucky draw and I have won a Airteldigiteldish. I was told to regiester my address and mobile no. at http://www.airteldigitaldish.com to get the gift. After registering I again received a sms to log in the site for getting the gift. There they have told me to deposit Customer Service Tax of Rs.440 in the account of Mr.Tarak Das Account Number [protected] of Punjab national bank, whom they have introduced asAirteldigiteldish Senior Executive From Mumbai Branch office. I am sure this person is a fraud and is trying to make money by misusing the name of Airtel. Following is the copy of the instruction in the website:



Plans & Offers
Authorized Letter
During The Time of Airtel Digital Advertising Survey Your Mobile Number has Won a Airtel Digital Digital Dish TV With DVD Player” With This Offer You Also Get a Free Gift Hamper of Rs. 2399/- 2Years Dish TV Channel Package And This is Without Any Insulation Charge With all Valid Documents. Dear Customer This Free Gift is Absolutely Free And You Will Not Wave To Pay Any Amount In Near Future. Moreover To Avail This Offer You Will Wave Register With Us And To Registration Last Date is On 26/07/2010 .Please Follow The Company Rules And Regulation And Enjoy The Privileges Given By The Company.


Authorized Letter
0:46:10 A.M.
After 260 Seconds Page Will Be Timeout
Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 29/07/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.
Name: Mr. Tarak Das
A/CNumber: [protected]
The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 27/07/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH.
Regards,
Airteldigitaldish.com
Airtel Digital TV






Your Confirm Delivery




Bank Detail





Authorized Letter
0:47:35 A.M.
After 176 Seconds Page Will Be Timeout
Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 29/07/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.
Name: Mr. Tarak Das
A/CNumber: [protected]
The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 27/07/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH.
Regards,
Airteldigitaldish.com
Airtel Digital TV






Your Confirm Delivery




Bank Detail

Hello Sir,I m Suit R. Ghadage. I am Airtel user since last 3 yrs.12118 is gprs departmrnt's no o[censored]r company charges @ 50pcs/3 min.I hv no objection on this,but when v call on this no. many of times call goes in waiting status for 5-10 or more than 10 mins...in such cases if v cut the line without get connected to ur executive inspite of that ur company charges 50pcs/3 mins.Sir this is not fare .So I request u to recover this as early as possible...1st thing this longer waiting time n 2nd thing such wrong charges its too responsible for our unsatisfaction...I hope u will take some action..otherwise we will take it from our side..U kindly mail me ur response on sujit.[protected]@gmail.com.
Thank you
Unsatisfied users.

Hi,

I got a new Airtel postpaid mobile numbers from Airtel dealer Greentel of Tirupur. They have collected my address proof and also Rs.645 for activation charge and also for Golden number.

I am not at all started using this number and simply they send a SMS that the number is barred like that.

I got shocked and it seems that they cheated me and now I am here to complaint about them.

If consumercomplaints.in executive needs any further details please let me know I will provide.

They called me and told that they need another Rs.500 then they will activate the number again like that.

Its really BAD that AIRTEL and their showroom is cheated me and also another one who already filed a case here.

www.consumercomplaints.in/complaints/airtel-c71574.html#comment also the same issue with them.

So AIRTEL is started cheating the customer and earn more on this way I think so. Please be careful before go with a Connection with the Airtel or from GreenTel. Don't pay anything in advance they will surely cheat.

GREENTEL is a cheater AIRTEL Showroom.

I am asking them to refund the Amount I have paid till date and also request them to submit all the documents which I have submitted to them.

Regards,
Ravichandran Muthuvel