Airtel Complaints & Reviews

I have purchased airtel digital tv on 2.6.2010, within one week complaints started. U2 and Astha channels disappeared with error code B001. Booked complaints, spoken to local dealer as well as customer care for 63 times. No use. Nobody cares. Since yesterday, not even a single channel is coming. Error code B001. Local dealer is not bothering to send anybody. Solve this problem otherwise i will approach consumer court. This is a very worst customer service from your company. i am repenting for purchasing your company product,
-S. D. Kakade
Hubli
Cell [protected]

I purchased Digital TV along with LCD TV, They took more than 15 days in delivery then 1 week in installation After installation I went on summervacation and Foreign tour but I informed the local dealer that I will recharged only after return from abroad. When I recharged after returning from abroad they are telling one and other thing but my Set Top Box is not being activated by Air tel.

These people giving so much add but in terms of customer service they are cheater. They will not tell you exact problem. They asked that It will take 4 - 5 days after that they ask to call Call Centre when a talk to call centre they ask to talk to local people when I took them in conference both were confused.

In this era I dont think they will survive, God Bless them

My Customer Id [protected]
STB ID [protected] VC NO[protected]

I want to give them a chance for 2 days otherwise I am already have Dish TV connection I will recharge it on Monday.

My contact No [protected], mail id lakshman.mahto

Hi purchased a new Blackberry handset from Mobile Store and got an Airtel prepaid connection with the understanding that Airtel provides Blackberry services on prepaid connections.

After activating the prepaid connection, I asked the Airtel customer care (Viman Nagar, Pune) about the process to enable The Blackberry Rs. 299 plan. I got the details and sent the relevant SMSes to activate the service. The amount (Rs. 299) was deducted from my account. But till now (2 days later) the Blackberry services are not activated and no update has been provided by Airtel about the same. I have lodged multiple complaints with Airtel but it seems that their customer care representative are totally unaware of what is going on. Their customer care (121) provide another number (7070) for Blackberry related queries but strangely the 7070 number is available only to thouse customers whi have an 'activated' blackberry connection.

Since my number still does not have the activated Blackberry Service, I cannot get any assistance from Airtel to solve my query.

I've sent the mail to airtel ([protected]@airtelindia.com) and provided all the necessary information to solve the problem. Following are the complaint reference numbers:

[protected]
[protected]

My mobile number is :[protected]

Thanks,
Vivek Jain

Dear Sir/maam,
I Parul singh my acount no is 15111270 i would like to complain about the misbehaviour of , one of the Airtel Noida employee (Twinkle) who is SPE in the same and his mobile no is [protected] .My complain was that my remotcontrol of Airtel IP TV needs to be changed. i have registred my complain in customer care my complain no was 35139298 behalf of which spe of the company called and gave me the time to come.but he didn't come than i called and asked the reason. he rudely answered me and when i said is this the way to talk?i will complain about you. then he again very rudly said do what ever you want to do i dont care i m Spe in the compeny and my name is Twinkle do remember that ?????????????I CAN NEVER EVER IMAGEN such words.. ...from the employee of such a big company . i m really hurt and disappointed..i am sorry to say is this the way that the customer to be treated??

kindly make sure next time no body face the same problam.......please do take CARE customer care.
regards,
LT Parulsingh
Indian Army
Greater Noida

I have registered myself with NDNC registry for my mobile number from Airtel, [protected] from March, 29th, 2010.

But I have been regularly receiving calls / SMS. Till this time I have raised more than 10 complaints on unsolicited commercial calls. All except for one call, has come from AIRTEL's Channel Partners. It is very obvious that Airtel has given these numbers to their Channel partners without scrubbing the same with NDNC list. Most of the time Airtel call centre has refused to take a complaint quoting some reason and had to escalate to nodal or appellate authority even to get a complaint registered. The chain of tail mail speaks about the same and you can find the callousness in their attitude from the reply.

Despite many confirmations and promises, calls and SMS still come. The latest being from [protected] from their Channel partner named Saravanan. This one channel partner himself have contacted me 3 or more times and he every time sends SMS from different numbers to avoid action against him.

The complaint number give by Airtel in the last one month are : 32651438, 32574916, 32688952, 32731728, 33182785.

Request intervention in getting the rule enforced.

Dear Sir,
Kindly stop IMMEDIATELY all type of service SMS from CHAT FRIENDS, CRIKET, 543216, 53030,AK-543214,BIKINI BABES...., 543216, AK-FRIENDS, ETC

Dear Sir,
I had brought a prepaid sim card (no:[protected]) a month ago and today no incoming or outgoing is happening...when i try to make a call it says you cannot make this call as you have negative address verification...Please look into it as soon as possible.....

hi,

My name is supriya and my mobile no is [protected]. This is a chennai no and at present i am in UP. So this no is now in roaming. The complaint is that i am not able to receive calls but outgoing calls are made. Any body trying to reach me feels i am busy all the time. Incoming message from airtel is received atleast 30 times a day.

Calls to the customer calls are also in vain. i need to stay in touch.
so please do the needfull urgently

supriya
[protected]

Dear Sir/madam

I am customer of airtel for past 5 years & my contact number is [protected].

This phone number is in my wifes` name. Harman preet Kaur.

We are lawyers by profession and use this number as one of our main contact
number for the clients.

However in Nov-09 both o[censored]s went to the UK for further law studies.
And when we came we found out that this number has been allocated to someone
else.

We made numerous phone calls to airtels call centre howver no one is able to help
to get this number back.

Now I have found your contact details regarding this issue and hope for a
solution to this issue.

I have never received a text message or anything in writing to warn that I
have to recharge this number to keep this number or to say this number wil be allocated to someone else.

I HAVE EMAILED AND CONTACTED AIRTEL BY PHONE HOWEVER NO SUCCESS. PLS HELP.

my email address is [protected]@yahoo.com.

regards

Dear Sir,

I am a regular customer of Airtel broadband from the last 1.6 months, My landline no is[protected]. My connection was discontinues without prior notices, When i compain this to customer care person at 15/07/2010 07:45 Pm says u not pay the bill, After 30:00 Minutes when i recomplain at 08:15 pm than Customer care executive sitting at Delhi whose name Arun sharma told that "Due to ur request i discontinues ur services".and when i refused he said yesterday i requestem them to close connection at 5:23 pm date 14.07.2010. and i ask them to show me recording they tell there is no provision for that, when i asked them to transfer call to higher authority they disconnect the phone.

plz tell me the reson for that as soon as possible


Vipin pagariya
[protected]
vipin.[protected]@yahoo.in

Dear Team,

I am surprised at the pathetic service being extended by Airtel DTH Team to the consumers. Being a product from a reputed organization like Airtel , it’s really a surprise.

• Everytime it rains even a little bit, the DTH device stops working. Even post the rains stop, the transmission does not come back and error keeps showing. I have complained twice already on this and there has been no permanent solution to the issue till now. I have been a user of Dish TV about 3 years back when DISH TV was launched in Delhi and still the service was not as pathetic during rains. Airtel DTH exceeds all levels of having a poor product

• It happened again about 5 days back. I had registered complaint number 3289983. Inspite of several assurances from the customer care team and the area manager , nobody has come to rectify it till now.

• I has stated very clearly to the customer care team that on weekdays, nobody is available during the day. The respective area managers and Engineers for Lajpat Nagar has communicated a time thrice to me since the last 3 days – Nobody has turned up till now inspite of me leaving office and sitting hours for them. Reasons stated –

- Customer care tell that you would be recompensated for the loss of service and the guy will reach at 10 am tomm morning. The area manager calling at 2 pm in the afternoon and saying the customer care never intimated him.
- Ma’m I have a huge list of complaints so I could not come on committed time as I was looking at other complaints
- One person confirming he would turn up at 8 today morning, another one calling and telling me that they don’t even start working at 8 then how can someone come

This product is a complete wastage of my effort and time. This is the most pathetic customer care service I have ever seen or gone through, thus I seriously think that that no one should buy airtel dish tv because when actually require a customer care service you will get none.


Inspite of advertising about HDD services etc, if you would getting the basic product right, I think it would help you more. If selling the product is your only aim, with no service on a continued basis then God save you in the long run. Hope this would serve as a wakeup call and someone from your lethargic service/enginner’s team will bother to call and get in touch and turn up at promised time for a change
• They can solve this monsoon related issue once and for all for me or take the pathetic device away. Refund me the money so that I can move to a better service provider
• Someone will compensate me for the 5 days of non service which has happened for the 3rd time now, this monsoon

Thanks!!!

Warm Regards
Neha Nupur
Customer id – [protected]
Complaint Number – 3289983
Ph: [protected]

I had applied for a telephone + broadband connection on 5th july 2010 vide application number CH1035568 from one Malathi.
I was promised a connection within 2 days time.
I had been following up with the sales person and i was directed to[protected] by her to know the status of the application.
As per them the connection will come only by 16th July and not 2 days as committed by Malathi.
I had raised this false promise with Malathi and she now does not pick calls from my number.
I had taken up cancellation but the call centre 44444121 nor the nodal Officer - (Santosh on behalf of Jairaj [protected] did not take up the request quoting they will take this up only after the mandatory time line of 16th july.
on 8th July, I had contacted Appellate Authority[protected], one Aravind on behalf of Surendran. He had taken up the request for cancellation and complaint number was given as 34822932.
Immediately after giving cancellation order i got a call from installation team and they said it will be installed within next 1 hour. Nobody came till 8.00pm that night. By 8.15pm someone came made the connection, made few calls from the telephone line.Then he left with the telephone instrument.
I had taken this up with appeallate authority- same guy aravind on[protected] again and he promised a call back within 7.30pm on 9th july. But till this time he has not bothered to call back.
On 13th i got a call from their installation team around 10.00am saying they will come and install within next 1 hour. Nobody came and in the night after 9.00 someone turned up without any id card or uniform and i had to refuse entry.
Now I am not having any connection and my money is also gone. Even if they give connection it will have all the calls made by the installation guy on 8th july.
Airtel tunred out to be an unprofessional organisation without any ethics and code of conduct. Their Appeallate Authority itself is such useless that he cannot enforce anything or bring any resolution.

Dear sir

Back ground
I have taken pre paid sim from one local dealer in Bangalore and that time the delear told me it will be activated with in 1hr but it has not happend .and i went back next day 2 that delear he told me i given your doquments already, i will check with the executive. But mean time i have called airtel customer care people they told that i have to give document again . so i gave again .it worked. but after few days again iam facing same kind of problem..i call to airtel customer care explaining about above background, they rectified the problem

Problem
My sim is from karnataka (Bangalore) but i printed brouchers worth 1,50,000 rs and i distributed that brouchers in Assam by keeping that number in that brouchers. before printing brouchers only i enquired with airtel customer care wheather my number will work in Assam (roaming) r not. they told it will work. Upto kolkata it worked, but after reaching Assam it didnt worked. Immediately i called airtel customer care through my friend in bangalore explaining about the roaming problem and sim deactivation.

We given complaint to airtel customer care on 28th June, they told that day that, it will work with in 7th july but it didnt happened even now . Again and again we contacted customer care telling that some times msg is coming as No access and sometimes msg is coming as sim registration failed. but after, that many days now they r telling that take duplicate sim and activate again. but my documents is with me in assam so it is not possible to go and take in bangalore. Because of all these i lost huge amount of money on brouchers and my valuble time. So sir Pls suggest me the solution that in what way I can rectify my loss of money and time and take necessary action on that mobile service provider

thanking you,
Mahesh Reddy.G.V

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
Please file a complaint against Airtel Bharti Ltd. (Mumbai Circle) and send
me the form for dragging them to Honourable Consumer Court.

Below is the mails exchanged kwith Airtel, kindly
do the needful.
Rgrds
Maya ramanathan


[protected]-Original Message[protected]------
Subject: Re: MOBILE NO [protected] [|BAL|[protected]|[protected]|]
Date: 14/07/2010 01:53:22 PM
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Message body:
I am unable to understand how the number was deactivated
without being informed. I had network problem even when I
was in Coimbatore Tamil Nadu circle. When I visited Airtel office
there I was told it was roaming issue. After I returned to Mumbai
I had network and even Blackberry service was available.

After calling the Airtel customer care I was told that the number
was registered in Some Mr Ashish's name. I had given copy
of passport and photo of mine to the dealer in Nerul. When I
contacted the dealer he informed me that he had given my documents
only to the person who comes to collect. The mistake was done by
Airtel only. I think there should be a balance of Rs 700-800 in that.
How can you just forfeit that for no fault of mine. Due to sudden
deactivation of the number and blackberry I have gone through very
difficult time since I had given this number to many for my work.
I request you to give a proper solution or I will have no other alternative
left than to go to consumer court. It is not just matter of some money.
Service providers can not just take us for a ride causing inconvenience
to the customers.

Now I have taken another number [protected] in pune in Vikram Venu's
name on 12th July and trying to activate Blackberry but not able to do so.
When called customer care am told that it is still not registered in his name
and I have to visit Airtel gallery for the same. What is happening in Airtel?
Most of the galleries are closed down and we have to go far in search of gallery
and even we visit no proper response from them.

Rgrds
Maya Ramanathan






--- On Wed, 14/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: MOBILE NO [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, 14 July, 2010, 10:23 AM

Dear Maya Ramanathan,

Thank you for writing to Airtel.

With reference to your e-mail dated 14/07/2010, you have expressed concern
regarding deactivation of your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated due
to negative verification on 08-JUL-2010.

Hence, we regret to inform that we are unable to refund the amount paid for
prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new
subscriber as per the process. Hence, we regret to inform you that you will not
be able to reactivate the same number. Further,accept our sincere apologies for
our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you
are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you
to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel
showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know
the details of the same visit www.airtel.in site.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Sheeba R
Customer Care
Bharti Airtel Limited

I am using Airtel prepaid card NO.[protected]. On july 14 2010 7:51 PM I received a SMS from Airtel Number 54321. RS. 15 deducted from my account but i never did that activation .but when i called custumer care, he said("aap ke no me jab ye activate huwa hai tho aap is ka labha uthoo ") .
WHAT A SERVICE GIVEN BY AIRTEL!!!

the SMS content is
You have been renewed for model_wap_pack subscription service from Airtel.You have been charged Rs. 15. Enjoy Models Club http://203.115.112.5/SM/

Sir my airtel tv customer Id is [protected],and i am not getting any channels from past 15 days ,i gave call to customer care so many times but no one has taken proper action also,they are not giving concerned person number also, their service towards customer is very bad and I am highly disappointed, also daily rentals are deducting from my account ,i am facing lot of problems from this Dth service so please help me regard this

My mobile no is [protected].I have registered my DO NOT DISTURB facility on 11.05.10 and the reference no. is S[protected].The customercare people said that this will be activated within 45 days.But it didn't.Then I have called again the call centre and they have given me the reference no[protected].But still I am receiving lots of SMS and promotional calls from the various sector.I am very much angry with this improffesional activity.

Manas Ghosh

I am having the Airtel landline with Broad band connection in Delhi number[protected].

I am getting the bills in the range of 600 plus only with the plan of 555. This provides the 2GB of free usage for broadband.

Since last 3-4 years, my usage of the internet has been in the range of 200-400MB only.

For June 2010, Suddenly the bill of amount 2126 has been generated in my name.

I talked to the customer care executive and they told that it is because of the internet usage. You can check the records the usage has never exceeded 200-400 MBs while I am having a 2GB free internet usage available.

I see a major problem in this bill. I can not accept this bill and pay for the same.

I had faced several other problems with Airtel like adding charges for some premium calls which we never used.

Airtel has been indulged in the malpractices of inflating the bills using various ways.

Please look into the issue.

Thanks
Vivek

Dear sir,

I would like to inform you that I have payed my cell phone bill for the month of June 2010of Rs 680 but still I am getting phone calls and airtel alerts regarding not payment o fthe bill.

My bill recepit no is 304921

hope fo your quick response.

Regards,
Farida

Dear Sir,
NON - Availability of service from 5th July 2010, I have Many Times make complain at Airtel Digital TV. customer care but since 5th July 2010 I have not found proper solution from AirTel Digital TV office. please refer my complain no.[protected] dt. 5th July[protected] dt. 8th July[protected] dt. 9th July 2010 &[protected] dt. 13th July 2010 they use every time promise to me within 24 hrs. you will get solution. for your information I have already mail to your office about three Complain.

Please doing needful

Ketan K. Trivedi
Customer ID :[protected]

Ahmedabad, Gujarat