Airtel Complaints & Reviews

Airtel — International call activation

I have taken post-paid connection (Rs.999 for 1 years) plan from Airtel Delhi in May'07. At that time I have asked Airtel executive about the international calls. He had told me the call rates of the international calls. When I called up on Airtel customer care, they said I need to pay 1500/- IRS or it will be activated after six month. Now six month have passed when I called up on Airtel customer care again they said I need to pay 1500/- other wise you can't get this facility.

I have taken post-paid connection (Rs.999 for 1 years) plan from Airtel Delhi in May'06. At that time I have asked Airtel executive about the international calls. He had told me the call rates of the international calls. When I called up on Airtel customer care, they said I need to pay 1500/- IRS or it will be activated after six month. Now six month have passed when I called up on Airtel customer care again they said I need to pay 1500/- other wise you can get this facility.

Please suggest me what would I do?

I have the same problem with my airtel landline, I am new customer and I can not make an international call to Iran, I am very sad, because it is very nessecery for me to make an international call to Iran. I'm so sorry that the big company like airtel have a problem like this

I have the same problem.
Amit from Bangalore

hi
can i hope i get some result of my above complent

hi
i hpope i get some result or may be going to our ex. prime minister Mr. P.V. Narsihwaroa dekhege dekhrahe hai or suggest other way ...

i am also suffering from the same problem mentioned above. customer care executives are completely hopeless not even capable to respond properly.

i am also suffering from the same problem .cusmor care executives gave hopeless reply.i lose Rs 100 talk time.

i am also suffering from the same problem .cusmor care executives gave hopeless reply

rakesh
[protected]

I am facing same problem, after activating 98 internet plan my main account balance deducted day by day even i am not calling or sms to anybody, so plz dont use airtel 98 internet plan

AirTel — Rs 98 Internet

An open letter to Airtel.

Dear Airtel,

I am a smartphone user who bought a smart phone to use one! I see that you charge Rs 98 for 1 GB of data instead of 2GB now in Karnataka. Why is that so? Also, would it hurt you so much as to give 3G services on this recharge? I don't understand why a customer should pay Rs 800+ just to avail 3G on his phone & that too for 2 GB. Why are Networks such as you holding the nation to ransom? First, you guys cheat the exchequer ( not particularly Airtel, but the rest of the crew - mobile phone companies ) of Rs x amt just to get 2G licenses & now you clearly want to rob customers of the smart phone experience by charging so much for 3G. I think Rs 98 for 2 GB of data is a fair prices as sheer volumes opting for the service will determine profits. Its good not to be greedy and better to have happy customers.

Hope I see change!

Cheers!

I have written to you.

I too called customer care and shocked to hear that 50ps for 3 minutes.
Very very Bad. I can't accept it. Hope all airtel customers will think like me in this issue. Please protest this and send email to airtel. If it is not reversed no option, we have to switch over to some other operator.

Even for post-paid they charge 50P/3 min. I was shocked by seeing (of cus hearing) this. They have to shelve this. Very bad.

dear sir,
it is very bad that airtel is now charging for their customer services.
how can airtel charge a customer of them for the problem they faces while using its service. that's not their fault, it is company's duty to provide them proper services and if they face a problem then to solve that. it is not a fault of a customer if their number is not working properly or they get charged without any activation of a service...etc. then if they are calling they company's care service, and get charge for company's fault, that is very very bad. they are not calling for their entertainment... sir.

Crap.. Are u guys doing us some favour by helping us ?

and why we ask for Help from you guys ? as you ppl are lacking somewhere..

Do we call for time pass ro flirt with yr agents ? NO.. we call u to get help .. and u guys starting charging ?

I already PLANNING to terminate Airtel connection !!

I am also using Airtel prepaid. I really shocked when I heard about charging for their customer care. Shame on you Airtel. So far I've been telling everyone that Airtel is the best network in India. But now I have changed my mind. I am totaly disappointed. I know that TRAI is behind all these. And you got the advantage of earning more. This kind of heavy load on People will take India a decade back in mobile usage.

If a customer complains that you have debited 10 Rs from his prepaid account without any reason and it is true. Is that Customer's fault or yours. You are responsible for his money and he trust you. You have to give his money back and say sorry to him.
Not charging him. You have to pay for your fault. Not us.

mobile operators will definitly take advantage of this and start sucking customer's money by unwantedly increasing the conversation more than 3 minutes.

I don't know who makes this kind of stupid rules. Who ever it is please take it back. India has not crossed the poverty line Still. Don't think people became rich to feel happy about these rules.

I am damn sure that 95% of India's population don't like this.

As this is a consumer complaint website my complaint is mobile operators who are all charging their customers to speak to their customer care must take back that idea. TRAI should take action against this. This is a request.

ya.. same things happened with me.. I called Airtel customer care on 26 march 2010 from Chennai. They also deducted 50 paise from my airtel balance only for 1 minute(approx.).

I also called customer care 121 on 29th March 2010 and they started charging me 50p/3 mins. when heard, I was really shocked, even though talking to customer care is alo chargeble. There should be some law to SUE these bloody service provider.

I called for complaining like I wa not able to make any call either local or STD. When i asked them they told ther is some problem with system it will b rectified soon. What a bloody service is provided by airtel, , , If it goes like this I am planning to change the Number...

WE SHOULD SUE THEM

HAHAHAHAHAAA... Really its very embarrassing to know this type of news, Airtel is charging .50 Paisa for Customer care.

Day by day I am loosing confident on Airtel, being a POSTPAID corporate customer, they are behaving like greedy business enterprenur.

Folks - We need to check, what is the recommendation from TRAI, regarding this, else after some day they will charge more money for silly services( even to visit there AIRTEL outlets) 10/Rs 10 Mins ..hahahaha

Any one has come to the solution for airtel 121 customer care charging? If any one has found out solution, please let me know. This is very pathetic in india. every one is trying to loot out the customer.

SHAME ON AIRTEL

I never thought Airtel will stoop to such a low level to mint money from customers. You are planning on taking over some African country mobile giant and this is what you do back home?? SHAME!!

I also tried calling 121, and when I heard this call will be charged I disconnected immediately.

Guys, we can do one thing. We must mass-boycott all their Value Added Services, like Caller Tunes, Radio Services, Chat, non-sensical alerts on fashion, diet, etc. Use your Airtel connection only to make and receive calls, send/receive SMSs. Do not participate in any quiz or other promotional programs. Let us all call the customer care and inform them why we are doing this. If a majority of people are able to do this, we can bring Airtel down to its knees.

Regards,
Gaurav K.

Yes dude... you r right.. and also stop calling to customer service, instead go to the nearest office for any query. And let them start CHARGING for ENTERING INTO THEIR OFFICE also :-(

This is a big shame on Airtel.. Really I waited for 5 mins before the customer care agent picks up the call. This is pure evil.. Airtel, you are not my relative or friend.. I need not pay you to call you.. We call because of the problem in your service...

AirTel — customer care 121 is charged 50p/3 min

121 is the customer care number of Airtel,calls to this number is being charged 50p/3min. Most of the time this number keeps customers waiting. Is it right to charge customer for registering their complaints?
I feel, this is not good practice.Airtel might be having several reason for this...but question remains...why customer should be charged for Service provider's Fault?

Good Luck Airtel!!!! Number Portability is in place NOW.

Count me in am right now on the phone with the airtel customer to upgrade my broadband connection to a 4MBPS and on my phone it has clocked 17mins call with the customer care in 2 mins I have told him what I need and that I need this upgrade done. And fyi Iam still on the phone put on hold for the past 10mins and guess what Airtel is charging me for this wait. And the interesting part is I yell at the guy heelooo hellloo and then he says Iam sorry to put you on hold their system is slow. Does this mean that a customer has to pay because they have a bad infrastructure to handle a call?


I paused typing for a while after our modest and sincere executive got back to me with the req number. My call ended now and it has clocked a full 25mins of call just to upgrade my broadband plan.

Is there anyway that I can sue Airtel for this malpractice of making customer wait just to charge the mins? Please let me know anyone... This is becoming a regular thing by Airtel after the 50ps charge came into place, calls go real long than it used to be when the customer service was free. There is a lot of waiting involved. I think the officials need to severely punish for such malpractices. Iam totally irritated and frustrated.

Sir

I am a valuable customer of Air Tel since 09 Yrs 11 Month and 28 Days and in your Region (Rajasthan) from 05 Sep 2007.Now in the month of Jul 2010. i have planned for Vaisno Devi Trip (Jammu) . And i came to know that no Prepaid Connection (other than Jammu Local) will work in that region so i have approach to Air Tel Distributor in Mount Abu (Calli Teli - Mr. Praveen Bansal) on 18 Jul 2010. To please convert my Prepaid No to Postpaid No. is it Possible then he has told me that yes you have to again deposit the documents and Rs. 500/- and your No. will be converted in to Postpaid within 72 Hours. And the same required documents and Rs. 500/-has been deposited by me on the same day. Now till Date 04/08/2010.at 1540Hrs. My No. has not been converted in to Postpaid and Prepaid No. has been Also Stop Service including 121 Calling. in this Period since 31 Jul 10.i have approach to so many Your Official Staff and customer Care Executives including Team Leader and Manager of this Region no body has solve my Problem only thing they are taking time and telling that your No. will be start working soon. Now who will be answerable for my inconvenience and facing allot of problems in this period i hve approach to Nodar Officers in Mr. Manish he has also assuered me that your No. will be start working. even my Prepaid Balance is in this No.Rs.369.36 and also Rs. 500/ for Postpaid A/C. My Air Tell No. is- [protected]. Air Force Station Mount Abu.Sirohi Rajasthan-307501.and also i have approach to Mr. Abhishek No. [protected].Mr. Sunny.[protected].Mr. PraveenBansal.[protected]. Mrs. Sweta.[protected]. Mrs. Jyoti.[protected].and every time now and then customer care. till time My No. has not working sir please do needfull to activate my NO.[protected].

Airtel — MESSAGE FROM AIRTEL UN(SATISFIED) CUSTOMER

Dear sir/Madam,

I am the curtomer of Airtel([protected]) and i am having Airtel Live and Airtel online active on my mobile.Two three days back i was browsing on my mobile and suddenly i got a message like you have been charged Rs. 99 for the java game downloaded and the amount has been deducted on my mobile on 20-01-09.and again i was charged Rs.50 on 22-01-09 .i don't no what is going on but i couldn't see any java game downloaded. on my mobile.. and even called to 121 and complaint on this matter... but i was not happy with there response... and was unhappy with Airtel.. even. you could even check this matter in your systems.. if you could find any thing on this matter..Hence i am mailing you hoping i will get my money back...waiting...for your positive response...Please send me message on this matter or you can even call number given above...

Thanks in Advance,
Suresh

i am the airtel prepaid customer no [protected]. i got a message like you have been charged Rs. 10 for the funzone my mobile on 20-01-09.and again .i don't no what is going on but i couldn't see any funzone downloaded. on my mobile.. and even called to 121 and complaint on this matter... but i was not happy with there response... and was unhappy with Airtel.. even. you could even check this matter in your systems.. if you could find any thing on this matter..Hence i am mailing you hoping i will get my money back...waiting...for your positive response...Please send me message on this matter or you can even call number given above...

i had purchased a new sim which is already activated . can u say what if any problem comes to the sim to whom it is concerned.

[censored] Company

My Airtel No---[protected] Please Block my all Airtel Connection.

i am not satisfied to bharti airtel custmer care call center. 1st it's chargebal call. mari pase kadach call center ma vat karva na paisa chhe. but garib labour clas no man ne koi qury hoi ane custmer care ma vat karvi hoi to te shu kare? temaj airtel ma call center ma santoshkarak answre malta nathi, bana kadhe chhe,( mane khabar na pade?, mara supervioser sathe vat karo, thodi var hold karo, jani joi ne phone cut kare, 5 to 10 minute call transfer kare, bija alag alag number aape, etc. aavi ghani taqlif pade. mane mari complain no rigester malshe? please.. maro mobile no. [protected]

ill pay my bill in october twice but due to negligence or deficincy in your service till now the connection is not maintainable i talk to senior executives of your even they don't know how to talk politely i am really being angry after seeing the services of your broadband connection after getting full payments of your all bills months after month how can they make your server down even nobody have to deal with these probelms a company promises to give everything but it hink employees forget it

hi i am pawan my data card dont work, so plz take a action, my IMEI no-[protected], plz solve my problem,

dear sir,
please send a micromax datacard custumer care no.

my email id is www.babuverma.[protected]@rediff.com

dear sir,

My data card does not get connect, it creats problem while connecting, my airtel no. is [protected].my airtel plan is 498 unlimited.speed 236.8/kb.My contact no. is [protected], [protected].
e-mail Id [protected]@ymail.com.Please solve my problem as soon as is possible.

We are a factory of 3.5G HSDPA/HSUPA/EVDO USB Modem, module &3G router with high quality and competitive price. OEM&ODM are supplied, User interface/packing/logo brand can be customized. Hope to cooperate with you!

Best wishes,
June
Foreign trade clerk

Shenzhen Crius Communication Equipment Co., Ltd.
Professional 3g hsupa/hsdpa/evdo usb modem manufacturer
Fty Add.: 3th floor, 6th Building, Yusheng Industrial Park, Xixiang street, Baoan District, Shenzhen(post code:518101), China
Mobile:[protected], Tel:[protected]ext.602), Fax:[protected]
Email: june09.[protected]@gmail.com, MSN: June09.[protected]@hotmail.com, Skype: June50759 QQ:[protected]
Website: www.lonsai.com
===========================================================

Micromax 3G data card — loss of data card

Dear sir my micromax data card IMEI no. is [protected] has been lost and i want to find it.please tell me solution about that.

I too am facing the same problem from more than a month. I am fed up of calling Airtel customer care regarding the speed issue. Every time they give a new date for fixing it. All false promises. After I told them that will not pay the bill since i didn't receive any service from them, I got good speed for 2 days. But the moment I paid my bill speed vanished. Again it has gone down to 0.00KBPS with which it is practically impossible to work. Now I again tried to call Airtel customer care, and twice they disconnected my call without listening my complaint.
Please resolve this issue or refund my money.

Mene 20/3/2010 Ko 24 Ka airtel Ka SMS Pack Recharge Kiya Tha Use Muze Bas 120 Msg Mile Jabki Mere Frn Ko Lyflong Msgs Free Mile Koi Meri Madat Karega Kya...

i recharged my number on Friday of rps 150/-
but on my airtel app i saw in 150 rps recharge i will be benefit of rps 165/-
but i got 147rps only.
please solve the problem when i updated by this offer then why i got 147rps only.
i also attached the offer page pic from where i saw this offer.

I need bill details of february 2016 to December 2016 to [protected] Airtel prepaid number, but your stafs said last six month Bill details only send to me, but I need last 10 months details, please answer me and please give ten months details

I checked my best offers by using *121*1# for [protected]. I saw some offers including Rs 349 for 28 days.(free data & local + STD calls at just Rs 349 for 28 days.limit of 0.5 GB /day.) Then i called to customer care for verification about that offer she said some details but it did not match to this. Why the wrong information noticed in *121*1#.

We are in Padmanabha Nagar, Bangalore and we took our airtel broadband connection in my son's name on 13th or 14th of March, 2017 under 1149 plan. I understand that my entire quota of 70 GB has been exhausted by the end of the month itself and have been using broad band at the reduced speed only. Also at the time of taking the connection, the speed available in our area was only 16 mbps and your sales executive assured that the speed will be increased to 40mbps very shortly and will get upgraded automatically under intimation to us.
Now i want to know whether the billing cycle is from 1st to 30th of every month or from the date of connection taken to the next month of the same date. When can I get my new quota for broad band usage.
Your reply will be very much appreciated.
My mail id: ukay.[protected]@gmail.com
Regards,
Krishnan

I am regularly compliment your senior nodal officers within three month ?
This month four time complete your nodel officer. Every time your nodel officer three four days give a time and solved your problem. But I am wait every commitment days. Not solved my problem. loss every day one GB as your plan.
? Who is the response need my GB
One day I am go your Airtal store Ranchi Jharkhand Pradhan Tower near overbrige but not solved my problem.

1.[protected]
Thank you for contacting us. The reference no. for your Airtel mobile [protected] is CHBNR[protected], registered on 01-feb-2017 15:06.We will update you by 03-FEB-17.

2.[protected]
Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CMOSE[protected] registered on 04-feb-2017 13:15

3.[protected]
Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CMOAC[protected] registered on 05-feb-2017 18:41

4.[protected]
Thank you for contacting us. The reference no. for your Airtel mobile [protected] is C4GSP[protected], registered on 08-feb-2017 11:56.We will update you by 09-FEB-17.

5.[protected]
Thank you for contacting us. The reference no. for your Airtel mobile [protected] is C4GDA[protected], registered on 10-feb-2017 17:06.We will update you by 13-FEB-17.

6.[protected]
Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CGPSC[protected] registered on 08-apr-2017 06:14

7.[protected]
Thank you for contacting us. The reference no. for your Airtel mobile [protected] is C3GSP[protected], registered on 13-apr-2017 17:23.We will update you by 19-APR-17.

8.[protected]
Thank you for contacting us. The reference no. for your Airtel mobile [protected] is C3GSP[protected], registered on 13-apr-2017 17:23.We will update you by 19-APR-17.

9.[protected]
Thank you for contacting us. The reference no. for your Airtel mobile [protected] is C4GSP[protected], registered on 17-apr-2017 12:54.We will update you by 21-APR-17.
Note:- this issued is solved & not solved

Network issue.
Note:- this issued is not solved
Panipat Haryana (132103)
Mobile no.[protected]

Sandip B Talsaniya
B 31 Royal Orchid
Corporate Road
Prahladnagar Garden Cross Road
satellite
Ahmedabad 380 015

Dear Sir

We are having airtel landline connection No. [protected] since 15.5.2017
When we have opened airtel account we found that our account is also showing detail of phone no.[protected] which is in name of The Director, Educational Media Research Centre, Gujarat University, Ahmedabad 380009.

As I had retired from EMRC since October 2012, With this letter I request you to please delete my mobile number [protected] from EMRC account sothat in my new account this number may not be appear.
At present my account also showing the information of office phone number [protected].

Once again I request you to delete my mobile number from my ex office number [protected]

Thanking you

B G Talsaniya
July 13, 2017

How could you do this with us ? I[censored] are giving a offer to us then why are you not giving a benefits after recharging ?

I checked my best offers by using *121*1# for [protected] I saw some offers including Rs 399 for 70Gb +UL call for 70days.Then i Recharged in mobile shop after that I used 1.25 GB data thenmy data was not work i called customer care for verification about that she said that offer only for 4G users but airtel didn't shown offers manual detailed
Why the wrong information noticed in *121*1#

Dear sir please don't show my postpaid number

maine93ka recharge kiya pic dekhye28days ke liye offer tha pr aaj hi khtm ho gya please solution kijiye 10.3. 2018 ko recharge karaye the pr aaj hi khtm tha

Bad Response by Call Centre Executive

Airtel — talking abused

sir i have prepaid no. on which today one of the company person call to which my wife attended, suddenly that person started talking abused.
The no. from which the call came is[protected].

Airtel — coupen

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits, please send me its pin,i want to my recharge my mobile, i am sending you details.

Serial No. :- [protected]

Secret Pin :- 026* ***5 9750 *6

My Mobile No. :- [protected]

I got a call from similar number([protected]) on 17 july 2010, he told me to call me on [protected], when i tired to register my compliant in airtel customer care they refused to do so saying ignore such fake calls.

i have sent a email on [protected]@airtelindia.com regarding this matter.

I have got the same call today on 26 Nov 2010, 1 pm... i have requested to not to disclose any one this thing and i won 25 lacs...really rediculous

Airtel Post Paid — Mis use of call history

Respected Sir,

I , Mohan kumar A K , have been working in Cochin for the last 4years.

I have been using one Airtel mobile postpaid connection ([protected]) for last three years. due to financial problem last two bills amount can not paid. but i made a payment of 1000/- on 28th February which is collected by an executive named Mr.Anil ([protected])who guaranteed me that he will manage to cancel the barring of outgoing and incoming call till march end and for that i need to make the balance payment in the tenure. but after 2 days my outgoing and incoming calls have been barred. i have informed Mr Manoj but barring have not been solved.

then on march 10th an executive named Mr. Manoj ([protected])called me in my alternative number of [protected], and convert me to make the payment the march itself, i have guaranteed him that i should
make the payment .but on 13th march a lady had made call to my two friends having numbers (Only two informed me about this) and told about my due of payments and asked my contact details but i have already give my alternate mobile number and mail id [protected]@gmail.com to Airtel for the best communication which has been used by Airtel many times. But instead o[censored]sing my above number or mail id ,they had tracked my call history and called my friends without any reason because that time my alternative mobile number is active and available. i had made call to Mr. Manoj and informed the situation and my resistance to pay the balance where i have been threatened like anything.

Again 15th march Another executive who having mobile number [protected] had called and asked about
the payment.that time i have expressed my resistance to pay the balance. but after few time again my friends got call from the same number ([protected]) and discussed about the due payments where i was really so cruelly insulted .Here Airtel has purposefully misused my call history without any legal reason.

This is not for reasoning me for not making my payment but for the cruel method used by the collection team against the poor customers. Also this reveals the freedom which is given to the collection team by the service providers which is really "the hurt of my human rights". here the authority can check my history of payments details against Airtel which almost a fair till last September when my business become very bad. Three week back i joined in a new company and i will pay the balance very soon. but before that i need to get my rights regarding this kind of call history tracking and insulting me within my business and friends network.

Again i got calls to me on 26/03/10 at 11.20 am form mobile no [protected] and abuse me very cruely when i express my resistance to pay . my friends got calls on 27/03/10 for a land line[protected] ans asked about my contact details which i have already to you..





Mohan Kumar A.K.

Issue: Rs.98 value pack mobile net not connected from 29.03.2011

Respected Sir/Madam,
My name is Dipankar Roy & my Mob. No.[protected] addressed by B/213, Patuli, Garia, Kol-94.My handset Model No. Samsung B5722 DUOS TOUCH & its IMEI No. [protected] buy from Fast Information Centre, 30A, Baghajatin Place, Kol-86. (Attached Scan Copy).
On 29.03.2011 I came at Vodafone store Garia branch customer care department at 11:00 A.M to connect net connection on my cell phone & paid Rs.98/_ for this connection charge & recharge Rs.20/_ top up for balance. (Attached Scan Copy)
The customer care executive said that it would connect during 4 hours but not connect that day.
Next day (30.03.2011) at 11:00 A.M again came at Vodafone store Garia branch customer care department & the executive said that it happen due to my previous negative balance (previous any time) & it will connect between 4-6 hours but till now not connected.
I am fad up I have no time to go again & again Vodafone store Garia branch customer care department due to my job.
So please inform me what is the responsibility of Vodafone Esser Company for a customer & how to solve my harassments?
Please do the needful as soon as possible.

Thanks & Regards,

Dipankar Roy.
31.03.2011