Airtel Complaints & Reviews

FORM NO.-1975142
AMOUNT PAID IN CASH-1500
DATE- DECEMBER 2009

EXECUTIVEE NAME-PRAMOD KR RATHORE
M-[protected]

SUPERIOR NAME- DILIP KR DUBEY
M-[protected]

CASE:- NEAR TO 10 NOV PRAMOD KR RATHORE came against my request for Broad Band connection in AIRTEL to my Residence with all Valid ID Proof form AIRTEL. Told to give 1500 in cash ,got form filled and took time of 7days to get same done. 5 members team visited after 5 days for laying the Line on which they failed. Hence they are not reverting to my request of Money Refund of 1500. Pls do the needfull
My Mobile No. Is- [protected]
Name- Manish Misra

sir/mam

I am nimrah meenai a user of airtel landline and broadband service.My ph no. is[protected] and my account no. is 11362911. my request is to please immediately deactivate selective calling service and activate access to other telephone number.



thank you,
nimrah meenai

Dear Sir,
I have two Airtel mobile connections, but I am not getting Punjab tower signals at my address given above since last 25 days. A Airtel tower is situated at Village Ahlupur three KM from my residence. As known to me the same tower is not working due to non-payment of rent to the land owner. Being on border of Haryana I am forced to select the unwanted network.
Please take my problem seriously, otherwise I will be forced to say good bye to Airtel. With Thanks.
Yours Sincearly,
Karamjit Singh Bajwa,
VPO. Bhagwanpur,
Teh-Sardulgarh,
District Mansa, Punjab
Mobile Phone Numbers- [protected], [protected].

I am using Airtel DTH from October 2009. In January 2010 i have moved from Indore to Hyderabad. I have transferred my Airtel DTH from Indore to Hyderabad.

After reaching Hyderabad i contacted Airtel customer care for Reinstallation of my Airtel DTH connection. On 17th February i called to Airtel DTH customer care for reinstallation, they have given me installation date of 20th February morning 10 AM. I have waited for the whole day but no one came.

Again i have called customer care to check booking status, this time customer care told me that that there is no booking for my Airtel DTH connection, i have told them that i have already booked but they told me again that there is no booking detail. I have logged again my booking. This time they gave me booking date of 24th February 2PM, but again nobody came.

I am surprised when I called to customer care they told me that my complaint is closed, how disgusting it is. My problem is not resolved and they closed my complaint. I again booked my complain this time they gave me date of 27 Feb 10 AM, then 28th Feb 10 AM & 6 PM. But same happen again no one came only I got calls from Airtel DTH delhi office. They told me that your problem will be resolved

Then on 28th I gain call to customer care now they again me date of 1st March 2PM time, but again nobody came. I am totally frustrated with their services. On 1st March i again call to customer care & told him the whole situation & I also told then my complaint is already mailed by customer care executives, then he told me that none of your complaint is forwarded.

How irresponsible they are. I am calling from last 2 weeks but there is no response, how badly they behave. Also I have de installed my Airtel DTH from Indore on 22nd January 2010 and till today i am not using their services but some 9 Rs is deducting on daily basis from Airtel DTH account.

How they deducting amount until i am not using their services.

I am mentally too much frustrated by their responses & without using their services they already deducted 100 Rs from my Airtel DTH account.

My request to help in ONLINE booking was passed on by Airtel to one of their agents who booked my connection posing as an Airtel executive. Airtel is now washing off its hands and are denying me the ONLINE booking discount. Please tell me where I can lodge a complaint. I stay in New Delhi

MICRO MAX PCMCIA DATA CARD FROM AIRTEL Complaints - TOO SLOW SPEED
View all MICRO MAX PCMCIA DATA CARD FROM AIRTEL complaints
MICRO MAX PCMCIA DATA CARD FROM AIRTEL
Posted:[protected] by Ram Pal Send email


TOO SLOW SPEED
Dear Sir,
This refers to our data card MMX610P with AIRTEL No.[protected] connectivity problem since two months,I had have contactd several times to Airtel for slow speed after a month i got instruction from them to contact Micro MAx for this problem. Besides i had purchased this data card from Airtel then why should i contact to MicroMax.Being a service personnel i can't visit to Airtel and Micro Max every time.
So i would like to request you?(Airtel) please solve my problem at your end why should i contac to Micro Max(Third party).I paid to you not to Micro Max so you should solve my problem at your end or refund my money.

Thanks & best regards
Rampal

My landline no is[protected] & i reside in top floor.My complain is that ur linesman has illegally wired my terrace of other building occupants connection without the undersigned permission causing hardship & damaging my terrace wall.kindly remove other landline connection from my terrace wall immediately or i will left with no option to seek the door of law.The same request has been done to ur costumer care but they are not responding.Pl. treat the same as serious and look into at utmost urgent.

Balkrishna Begrajka
Sec.5/846, sf-2, Vaishali,
Ghaziabad.

Sir, I have not applied for "Ring Tone" service, but despite the fact the Ring Tone service has been activated on my number ([protected]), and charges of Rs. 100 (approx) have been deducted without my knowledge.

I would request to get it stopped immediately and whoever has made this illegal practice from the Mobile Service Provider's (AIRTEL) side, that person may be punished and amount may be refunded to us immediately by the company.

Thanks.

Few weeks ago i received a message from airtel which reads "your subscription for filmybuzz has been renewed. You have been charged Rs 10" and Rs. 10 was deducted from my account. But i haven't subscribed this servive ( Received 6 or 7 such messages).

After this i was constantly receiving messages (3 or 4 messages per day )from 555630 which reads "filmybuzz:............ ... Post link: http://m.mobshare.in/r/..."

Also, whenever i recharge my account, after few hours my account balance shows Rs 0.0 ( I had lost at least Rs 100 due to this)

I also send STOP to 121
But i got a reply "There are no services active on your mobile." ???

Today i contacted the customer care at 121 and he promised that he would stop the service

but it had activated another service which again caused me to loose my money. This service was "Airtel Picture Post Bolly"

Then i tried calling *121*5# , it shows me that there are two vas services activated in my mobile . Then i selected one of the service and reply with 1 to syop the service. It says thanks for using the STOP service.

Then i got a message from 1210 which reads "Your request corresponding to Airtel Picture Post BOLLY could not be processed. please try after some time."
I tried this over a dozen of times but i got the same results

Due to all these, i started loosing trust in you. I mean , how can you automatically start a service to a customer without his permission and charge him for things which he never does.

I politely request you to please stop these services as i haven't subscribed to them do not want them. My number is [protected]

Your Unhappy Customer
Ajay Prasad
[protected]

I am unable to use some NOKIA 5800 express music applications with airtel sim in it. Application such as TOUCH PIANO and TOUCH GUITAR are not working and below error coming -

"Detecting error

[protected][protected][protected][protected]

This application didn't allow to run on your phone network. ( only India telco Simcard ).


However, if i remove the airtel SIM and use it on my Vodafone Cellular SIM it works properly. Also work with vodafone / reliance / tata and other sim cards. This has been also checked with airtel customercare but no resolution given. Therefore please get the same checked too and address it suitably

Note:Do Not Pay The Money (500 Rs.)- AirTel BroadBand Connection

1)Bcoz When You Query about the coverage the Customer Care will tell you that Coverrage is thier in Your Place
2) After You Pay the Money You have to Go behind the Customer Care every day Asking for the Connection.
3) At last they will say they dont have connectivity in the place where you are staying.
4) And still you wont get your money Back if you ask for the money they will take a request and send a message to ur mobile that one of the executive will calll you for the Confirmation and you will get the money after 15 days from the day of confirmation.
5) But After 15 Days you wont get any call Again you have to keep on calling the customer care for the
Cheque Again the process will start from step 3.

Hi Team,

I am a user of the Airtel Network (mobile number [protected]) and would like to inform you that I am now very disappointed with your service. This is 5th time to be precise that I have to re-iterate my problem to your company (4 times using 999 and now finally writing you an email.).

I had received an sms from your end a couple of weeks back saying that ‘you have been charged for Rs 10 for 10 days for using filmy buzz. I don’t even know what that is. The moment I received this message I had immediately checked my balance and to my surprise the amount was deducted from my account. I then contacted your nearest branch in Vasai ( Thane , pin code 401202) and they told me to speak to a CRE on the number 999. I then explained my problem to him ( Name of the CRE Mr. Sunil Yadav) and after checking everything from his side he informed me that there was a problem because of the system and your amount will be credited back within 4 hrs. I patiently waited back for almost throughout the day but neither did I receive any message or any call pertaining to this. Finally the next day I once again contacted the same branch and they once again told me to go through the same process. Quite rightly this CRE also informed me that it was due to an error and my money will be credited back within 4 hrs. When I informed him that the same thing was told to me yesterday as well from some other CRE, he says that he has no clue about it and asked me to have trust on what he says.

Finally after having no options I trusted to what he said but nothing happened. It was almost 7 days that the amount was not credited and I did not even bother to come once again to you centre and start chasing this again with some other CRE. I said to myself Forget it !!!!!!.

On Tuesday ( 23rd Feb’10) I received an message saying that Film Buzz subscription will be renewed in the next three days and you will be charged Rs 10 for 10 days. The message also stated that if you want to stop the service please send STOP to 121. When I did that, I got a message saying

“There are no services active on your mobile phone”. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I though this might an error from the system and hence I re-send the message again ( atleast 10 times). Once again I got same reply that there are no services active on your mobile phone. This was irritating and hence I decided to step in to your center again. The person in charge of the centre Mr. Sanjay, himself spoke on the number ( 999) and this time I got the information from your end saying that I have used the picture post on my mobile. I explained this to the CRE that I have never used Airtel live or neither have I used any of this service but he said that his database says that and hence I should have used it. I did not wanted to waste more time on this and I only requested him to unsubscribe me from this service and also informed him that I do not want any messages from you regarding this. He agreed to this and to be on the safer side Mr. Sanjay had set s service so that I don’t receive any junk adverts and also the URL link to Airtel live was deleted.

On Thursday ( 25th Feb’10). I got the same dam message again saying the same irritating lines

“you have been charged for Rs 10 for 10 days for using filmy buzz”

I checked my balance immediately and yes the destroy was done.

YES, I WALKED BACK TO YOUR SERVICE AGIAIN AND THIS TIME ( 4TH TIME) I EXPLAINED THE SAME GRIEVANCE TO CRE AND TOLD HIM THAT I WANTED TO SPEAK TO YOUR SPERVISIOR.


The CRE transferred the line back to the supervisor and she ( Supervisior) said that I have used picture post. How can on earth can some one says such an official lie and if I have been using this then why did at the first instance did the 2 CRE’s admitted that there was some problem at their end because of which the amount was deducted. She says that she has no idea and was sorry for whatever has happened. I also asked her if this was a service then why did on 121 it said “ there are no services active on your mobile phone” she had no answers to this and I Requested her to transfer the phone to the Manager. I Don’t understand what was the problem was she not listening to this. I had to say this 10 times “Can I SPEAK TO YOUR MANAGER”.

This time it was the Team leader ( Mr yogesh Jogeshwar) who came on the line and started asking me what was my problem. Can you imagine by this time I had wasted 25 mins talking !!!. I was quite clear and informed him that he should be aware of my problem and if he his not “why did he take the call”.??

He then started confirming my problems and even he was unable to answer my below questions:

1. Why did the two CRE’s informed me that there was a problem from the system and my money will be credited back
2. Why even after informing to you’ll on 23rd that I want to unsubscribe from Film buzz received the message on 25th and money being deducted.
3. As Film Buzz is a service and you say that if any one wants to unsubscribe from this can message STOP to 121 and then the reply from 121 is
“There are no services active on your mobile phone:: ?????????????????????????????

Mr. Yogesh informed me that he will register a complaint about this and I shall be receiving a call from your end.

I did receive the call but was at work so informed the CRE politiely to give me the call the next day.

After this there are no calls and I am still waiting for some actions from your end.

If you have read the above carefully you can see that I am not bothered amount the money I have lost (not too sure if I will receive them) but I am concerned about the way you treat your customers.

Is this Customer Service or Customer Harassment ??

I have lost :

1. Trust in you
2. My 30 Rs over the phone
3. Almost 5 hrs chasing this
4. Fuel ( petrol) from my home to your centre.

Can I have some sensible answers to all this.

Patiently waiting by.

Your Unhappy Customer
Mr. Varun Sharma.
( Mobile phone number [protected]).

I received an SMS from TM-CCAD telling me that I won 1million pound in Coca Cola Award-Mobile-Draw 2010 and needed me to contact Mr. White by email address [protected]@hotmail.com
This SMS is 100% fraud.
I never drink CocaCola or Pepsi or such kind of cold drinks,
There is no relation between my mobile service provider (MSP) and CocaCola?
I live in India, my number is Indian Number and if there is any Draw, why it happened in England and I won Pound currency? and Why not Rs. Don't we have CocaCola in India?

I hope Airtel takes an action to stop this kind of SMS or gives warning to people that they have nothing to do with this kinds of Lottery.

Sir/Madam,

My initial internet plan with airtel was a 1099/month plan due to some circumstances i had to change it to the 599/month plan but i clearly informed the customer care i wish to migrate to the 599 plan but instead he put me in the 598/month plan and its a limited plan while the 599 is an unlimited plan, as a friend of mine informed me that to verify my plan request so within half an hour of my initial request i called back to confirm but the representative said that the request had been taken for 598 and cannot be cancelled, well i dont think that a request can never be cancelled, still i applied a new request for 599, after a month instead of getting a bill of 599+taxes i got a 3648 rs bill , and when i called customer care for clarification they said that i had been charged on pro rata basis for 2 day had been in the 598 plan and hence was charged 3000 rs for two days.. is that ethical when i had called back and still informed them to change it back in half an hour.... i have not paid the balance amount as i dont think i can afford to blindly pay it up. all further details will be provided by me on request specifying. i hope a consideration is taken into the matter and i will be happy to oblige any service as deemed necessary

hello, respected sir ,
Here in my city very much airtel net user i am not only 1 of them, here is every person using airtel gprs, but very sad to say dat airtel gprs speed is too suck and slow our money is going in waste coz airtel is gving 2 to 4 kB/s oh no dis is very shameful 4r airtel in available of gprs EDGE service speed hv 2 much more, now i decide to write here about airtel so i request u plz chek my city airtel speed and gv any resolution thanx w8ing for service.
Form. Ikauna
Dist . Shrawasti
Pin. 271845
State. Up east
Contact. [protected]

cricket and matrimony updates are automatically updated on my airtel prepaid mobile no. deactivate them plz as its not proccessing frm the cel phone. my no. is [protected].

Sir,

Few days before i have submit my complaint against Airtel Bharti Communication. My name is Deepak Singh and my number is +91-[protected]. My complaint is that Airtel Bharti has detect my balance of amount 24/- at 23 feb 2010. I have try to contact many time of customer care executive, but every time i contact with them , they always give me wrong information. I have every recording of their executive. 2 days before their senior executive tell me to refund my balance in 6 hour but still i did not get any balance. Every time i try to contact with them, they never give me coplete information and cut call without give me complete information. on 24/02/2010 at 4:44 pm i got a call from Airtel customer care(+91-[protected]),they say me that they will take action soon but still no one take action.
I request to guide me that how can i be able for get my balance. because by giving their wrong information, i have also take a lose on 25th jan.,2010 of 3 days. so can i also go to consumer court for my 3 days time.i also have the recording of their customer care executive.

Thanks

With Regards

Deepak Singh

Hello Sunil,

I thought there could be a possibility of some action on receiving the mail from me. Thought there has been surplus of 1750/- Rs, still I made another payment of 2000 Rs to activate the services immediately. Rather I see the phone number is permanently disconnected. When I dial the number[protected], getting a message, the number does not exists…

It’s a serious concern; if this is not resolved immediately, I have no other option but to seek legal advice on this issue. As head of the organization, I am sure, you would sensitize the person responsible to resolve this.

Many thanks in advance,

GAURAV

From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 7:06 PM
To: 'sunil.[protected]@bharti.com'
Subject: Concern.
Importance: High

Hello Sunil,

This mail to you is the outcome of the frustration, I had with your helpdesk folks (toll free number – [protected]). Even after spending more than 40 mins personally with the helpdesk folks, the concern remains the same. Refer to mail trail below for more detail, The helpdesk folks have assured me thrice via interaction/complaint number[protected] yesterday around 7.00 PM,[protected] today morning 8.30 am,[protected] around 6.30 today evening) that concern has been logged and with in 4 hrs the connection will be restored; just now spoken to another chap at helpdesk, he told that it will be done on 27th Feb after 3.00 pm.

My concerns are:

a) Why a false reference number is given without logging a call?
b) Why the false time commitment is done?
c) The most important is that when you had advance money paid, how can the connection be disconnected.

I am sure, shd you or your office is in receipt of this mail, will instruct the people concerned to ensure the immediate restoration of services along with setting up the tight process for call logging, monitoring and tracking till closure.

Many thanks in advance.

Regards,

GAURAV MITTAL
Chief Executive & Founder

ITCONS e-Solutions Pvt Ltd
Cell : +[protected]


From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 6:12 PM
To: 'care.[protected]@airtel.in'
Cc: 'Swati Jain'
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

The site details clearly shows that a payment of Rs 1750 is made; why is this amount not adjusted against the bill of January 2010.
If the issue is not corrected today, I will take this on a serious note with senior authorities in Airtel.

Regards,

GAURAV MITTAL
ITCONS e-Solutions Pvt Ltd


From: Swati Jain
Sent: Wednesday, February 24, 2010 4:12 PM
To: care.[protected]@airtel.in
Cc: [protected]@itconsinc.com
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine

Hi,
Nothing has been done on this front.
This is ridiculous. I will escalate it to highest level now.
Regards
Swati

From: Swati Jain
Sent: Wednesday, February 24, 2010 11:52 AM
To: 'care.[protected]@airtel.in'
Cc: '[protected]@itconsinc.com'
Subject: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

Hi,
This is to bring to your notice that Telephone[protected] and Internet service at my residence – “309 Milano Mahagun Mansion, Phase 2, Indirapuram GZB” has been debarred since last 2 days on the account of non-payment of telephone bill whereas my Airtel account already has surplus credit of Rs 1750.

I had paid Rs 1750 as installation charges for IP TV, but because of non feasibility of the same, it was not installed and it was told that the money paid will be adjusted against the subsequent bills, the same did not happen and as a result phone/Internet is dead for last 2 days.

This needs immediate attention and correction. If this is not corrected in next 2 hrs, an escalation will be sent to senior officials with a complaint in consumer forum.

-Swati

I Have been a customer of Airtel for almost 3 years regularly paying my bills!
My connection was for unlimited Broadband connection with the landline Number [protected]
Trouble started when I had to shift my residence, I couldnt take the connection to my new residence as there was no Airtel coverage in the area. Hence I asked my brother who lives in Green View apartments, New town Yelahanka to take the connection for my niece.
The shift of the telephone took 2 months as I was decidin on the location it was to be transferred and I had specifcally told the call centre to see that I was not billed in the interim period. The operator assured me that the Plan on my line would be enhanced in such a manner that I wouldnt receive any billin during the transition period and they were true to their words!!
But once the connection was installed in my brothers residence, when he received the bill, it showed a limited billing system and has been charged Rs 1500/- instead of Rs 710/- which was the charge for my unlimited broadband connection. I immediately called up the call centre and they said it would be rectified. But to my dismay I found the the billing for the next month showed more than Rs3000/-!!
I kept talking to the call centre people with no relief and I left the matters unresolved as it was like talkin to a wall.
Subsequently Airtel called me to Lok Adalat and I explained the situation to the lawyer there and she said that someone from airtel would call me soon and the matter would be resolved. B
I did receive phone calls from the company and they apologized and told me that the matter would be looked into and my revised bill for around Rs1500/- for two months would be sent.
But I was horrified to receive a call from a gentleman who claimed to be from high court delhi saying that I had to pay Rs10000/- to Airtel!
I have no idea how this has come about.
I recieved no summons no court notices except the lok adalat one and which I attended.
How can Airtel treat me like this after I've been a good customer for three years and without checking out the details put me through so much of mental agony. I'm ready to pay for my unlimited connection billing of Rs1500/- for two months once the recified bill has been sent to my residnce. The address and phone details are in Airtel records and are correct.
I pray for relief from the agony caused by this company.

Warm regards,
Sujata Uchil,
No 131 Greenviews SHIG C 09,
Opp Neha prakash hospital,
5th phase Yelahanka New town,
Bangalore
Karnataka
Mobile: [protected] [protected]

Hi,

I am a customer of Airtel for the past few years. I am absolutely enjoying its signal quality and most of its value-added services apart from one thing. It’s the all-time traditional callertune. Look out for my review below:-

Recently the callertune madness is creating psychic circles throughout the callers. Once we activate the callertune, all we get is this 5 second message. Only after that the callertune starts playing. Fun factor is that the mobile rings immediately (The automated voice have started playing already). I actually thought that it is just another lame ad which doesn’t let the mobile ring till you ear the callertune. My Bad!!!!

We activate callertune for the caller to hear a Soundtrack/Song/BGM but this is the 5 second message we get. Press * and 9 to copy this song. Charges 15 rupees per hellotune and monthly charges 30 rupees only.

We have a default 15-20 seconds pulse till the call gets cut, but the voice message eats 5 seconds of our time. Now this makes me say 'WHAT THE HELL?'

Another point to note,
This isn't an occasional happening. The voice message will be delivered to your ear buds every time you call. I guess AIRTEL is operating on six sigma quality. They don't miss a single chance to advertise their callertune. Quite frankly, they eat the customer's money to increase the caller tune’s property value without paying a penny to the customer. I am left wide open asking pitifully ‘Where did my money go?’ This is more like investing on a useless share/stock.

The callers/International customers get irritated because of the voice message. Sometimes people think they're getting a mobile switched off message. The callertune voice message is quite similar to the ‘mobile switched off’ tune.

Well,
Now I hope this review might create another (bigger) circle to cover the nasty circle formed by Airtel.