Airtel Complaints & Reviews

I am from sircilla Karimnagar Dist. in A.P
am facing a problem from last 2 months
(customer executives saying we get 30 to 40 kbps but i m getting only upto 6kbps.this is maximum speed.average speed is only 2kbps.it includes sent and received data.)

Present i m using gprs data package 98 - for 2 gb on both mobiles.I m using 3g supported handsets.so there is not a problem for data speed.

i called...

I was using GPRS pack of Rs.89 on my Airtel no +91-[protected](UP East) while on roaming.Its validity was upto 7th Feb 2010, on 7th Feb evening Rs 150 was deducted from my balance. Then after expiry of my GPRS pack I activated Rs.10 daily rental plan on 13th Feb at 1:06 am. After which Rs.34 were again deducted when I was using your GPRS service in evening. Followed by 2-3 more deductions of Rs 2–3 each same day.
There was no response when I tried to contact costumer care service.
Kindly seek necessary action against my complaint.

Dear Sir / Madam,

My internet connection with Customer ID: [protected] (as given by Customer Care and not by Sales Executive) in the name of Mr. Rupesh Lapsiya was down today, 13/02/2010 from 11.00 AM to 11.45 AM.

This was due to some fiber cut at Shiv Tirth area near Paud Road, Kothrud. This was conveyed by the Airtel Service Engineer Mr. Durvas Navghane.

When asked for the SLA or the ETR of the downtime Mr. Durvas bluntly refused to give me the same. Also he denied to provide his Boss' contact number for escalation.

When contacted the Sales Officer Mr. Prasad, he provided with RSP number which is 102470. He was unaware of the fullform of RSP, SLA as well as ETR.

In meantime the Customer care refused to lock the complaint because the link came UP when I was on call with the CC Executive.

The whole process was shocking for me as there was no hint of CUSTOMER CARE was observed by any of the AIRTEL Employees Mr. Durvas, Mr. Prasad and CC Executive.

Please see that next time any consumer don't feel neglected by the Companies' and get a proper treatment by Companies' Employees

Thanks & Reagrds,

Gautam Lapsiya

Dear AIERTEL TV

WOW SOUND GOOD BUT PLZ DON'T HARRAS TO CUSTOMER BY SUSPENDING THE CONNECTION BEFORE COMPLETION OF THREE MONTHS FREE VIEWING PERIOD. MY CUSTOMER ID [protected]

I HEARED ABOUT OFFER FOR 15% CASH BACK FOR BROADBAND CUSTOMER & THREE MONTHS FREE VIEWING. THEN ONLY WE TOOK THIS CONNECTION & OPTED FOR ECONOMY PACKAGE BUT SO SAD I GOT TWO MONTHS FREE & ALSO NOT GOT 15% CASH BACK EVEN I AM BROADBAND CUSTOMER SINCE MORE THAN 2 YRS.

PLEASE ACTIVATE MY CONNECTION IMMEDIATELY. AND DON'T REPEAT SUCH KIND OF MISTAKES IN FUTURE.......... DHANYAVADAM

I am Yogesh using airtel prepaid for more than five years. For past few months, I am receiving SMS from unknown numbers(56060,54321,etc) to download pictures,wallpapers,etc. Even though I ignore these type of messages I have been charged without downloading it. Eventhough I disabled service messages to avoid automatic connection of gprs.They send text messages like 'Dear subscriber click below link... to download rubbish things, I have just read it, after sometime I have received SMS ' Thanks for downloading the contents and you have been charged Rs.10,etc'. I have complained in airtel customer care, But they told that 'you have opened the given link so you are charged'. But I din't open any link and they are not refunding any amount for it. Sometimes without subscribing to any daily SMS, they are sending joke SMS daily and they are charging Re.1/sms. For many complaints they are not answering properly. I feel vry bad on it. I am going to disconnect from airtel.Necessary action should be taken to stop this.

I Sumit Ahuja user of airtel mobile sevice regestired myself for the mobile no. of [protected] on 27/08/2007 for the service of DND under NDNC Scheme with the reference no.of F[protected]. But from the last month i am still receiving unwanted promotional msgs from various companies, one of the msg is from TM-Its Magic dt 10/02/2010 at 03.:30 pm and i reported the same to customer care but they failed to resolved this matter.

So kindly take a suitable action against them.


Rgds
Sumit Ahuja
[protected]

I made the recharge of Rs. 5/- from an lapu recharger retailer for free SMS scheme. At that time confirmation msg come for recharge and assured me for activation of this service within 24 hrs on 9 feb09. next day I phone customer care of airtel about confirmation. they confirmed and loged a complaint for lapu SMS offer. Today Customer complaint section deny their commitment.

They do not solve problems but increase them. I use airtel prepaid service.Yesterday (11/2/2010) i had balance of Rs 302 and all of sudden today (12/2/2010) it was reduced to 242. I therefore called customer care she said it was their mistake they started some Airtel Talkies Pack services it was done by mistake and they would refund my balance. Then she hung up. Within few seconds i checked my balance and it is only Rs182 now they cut Rs160 without any reason. I want my balance back why we have to suffer for their mistakes. Also i have registered my number with DND(do not disturb) service provided by them still they keep on sending some stupid messages and calls. I need a solution else i will have to stop this service

My AIRTEL mobile no is [protected], I am receiving CRICKET NEWS and OTHER NEWS messages daily twice or trice.I never subscribed for any services.

I request you to please UNSUBSCRIBE all the NEWS services mentioned below that which ACTIVATED with my mobile immediately.

1: Animation - 55383
2: S NNEWS - 55383
3: S CNEWS - 55383

Thanks and regards
Prakasam s s
[protected]

I got my airtel prepaid number recharged with top up of Rs. 333 on 30 Jan 2010 and instead of getting the balance of Rs.301.95 after tax deduction I got the balance in some spl a/c only valid for one month. This is really strange because if airtel has changed the usual balance scheme on Rs 333 as mentioned on your website also, it was not informed at the time of recharge.

I talked to customer support with request reference number [protected] and the customer support person could not help in this matter. Please register my complain and I would request you to move my balance valid for 1 month to actual balance without any validity.

The calls that I am making are getting deducted from Rs 333 account balance. It is not possible for me to use all this amount in 28 days in which case I will waste such a large amount because of the carelessness of the Airtel Punjab Service provider towards its schemes.

Not only this I am not able to send SMSes using the 333 account which is really ridiculous because I will waste that amount for not using it before Feb 28th but for messaging I need to get it recharged again.Kindly take some measures ASAP in this regard and transfer my balance to my normal account.

I have sent mail to the following ids (complaint mail also mentioned below) yesterday after speaking several times with Customer Care. But no reply from any of the mail id as yet.

To: Customer Care : care.[protected]@airtel.in
Gurmeet S Sandhu : nodal.[protected]@airtel.in
P D Sharma : appellate.[protected]@airtel.in
Abhijit Chakravarty : abhijit.[protected]@airtel.in



Proof of very poor services of Airtel customer care.

1. Given a cheque of Rs. 1,000 to the executive of Airtel for getting connection.
2. Cheque dishonored due to signature mismatch.
3. Deposited Rs. 1,000 in cash at Airtel Kiosk (KTSID :[protected], Shop No.3, Ajnara Landmark Building, Sec-4, Vaishali, Ghz vide Transaction Receiptv(TID) : QDLSTSM28388 on 2nd Jan 2010 at 14:50 pm.
4. Got the broadband connection and telephone line no.[protected] in the name of Preetam Chakraborty at Flat No. 303, Gaur Ganga – II, Sector 4, Vaishali, Ghz.
5. Line disconnected on 21st Jan 2010. Spoke to Jitesh at 8:29 pm vide complaint no.[protected]. He told that the line got disconnected due to some technical problem and I will rectify the same and it will take 8 working hours to rectify. Next day the line was working fine.
6. On 23rd Jan 2010 again the line got disconnected and on putting the request ref. no.[protected], the executive told us that we have not made payment so the line got disconnected automatically through the server.
7. Now the phone and broadband both are not working. Again on 25th Jan 2010 spoke to Salim Butt and he gave us the ref. no. 28870792 and told us to get our phone line up by 3rd Feb 2010. Spoke to his Sr. Floor Supervisor Ajay Methew who gave us the ref. no. [protected] and told us that we have not made payment that's why server has disconnected our line automatically. He is switching on our line but to rectify the phone problem and broadband connection, he will send the engineer by 11:30 am on Jan 27, 2010.
8. On 27th Jan 2010 at 9 pm spoke to Tanveer Malik, who confirmed that he will send an engineer before 1:30 pm on Jan 28th at any cost to solve our problem. We also informed him that we are going out of station and nobody will be there at home, so please mark against the request that anybody should come before 1:30 pm on 28th Jan.
9. We have deposited Rs. 105 at Airtel Centre vide receipt No. A8513926M on 28th Jan 2010.
10. Airtel failed to their commitment and nobody turned up to my premises till 1900 hrs.
11. On 3rd Feb 2010 as told by Salim Butt, an executive called us that he is at our place and door is locked. So we requested him to come on 6th after 11:30 am as we are not in town and we have already putted request for sending the executive on 28th only.
12. But still nobody came and on calling on 6th Feb 2010 at 3:17 pm spoke to Akanksha, who told me to call after ½ hr as the server is down. Please suggest, is it the customer problem(who is facing this torture), if Airtel’s server is not working. I requested to connect to the supervisor. Then Danish Sidiqqui came on the line, who gave me the ref. no.[protected] and told us to send the mail on the id of care.[protected]@airtel.in, otherwise they will not be able to rectify the problem before 7 working days. Also informed me that they have closed our previous request as nobody was at home when executive came and as per Airtel policy, the executive only call for 3 times and close the request.
13. But we failed to understand how can Airtel close a complaint no. without resolving it .
14. Received a call from Airtel that an engineer is going to visit our premises on 10th feb (however did not confirmed the timings). An Airtel representative visited our premises at 10:30 am and my premises was locked for ½ an hr. and he informed the security “INKO BOLNA INKA CONNECTION CANCEL HO GYA HAI” (Informed them that their connection has been cancelled). Called up Airtel customer care, spoke to Amit vide ref. no. 29426714 and spoke to floor supervisor Bharti and finally call was transferred to call centre Incharge Ramashankar vide ref. no. 29426716 and he said that the connection has been cancelled at Airtel’s end and they have to restore the connection which will take another 7 days.

We have taken the unlimited download connection for better services. But, I believe we can’t expect better services from Airtel now. We are facing this problem since 23rd Jan and now it has crossed 18 days passed and we are still on the same page without any resolution.

This is what you people commit “At Airtel we are committed to your complete satisfaction” So now let us know, why a customer should suffer without being at fault. Apart from making all payments on time before deadline.

Please suggest where we should go to raise our voice.

We hope to get a quick resolution after going through this case history.


Regards,

Preetam Chakraborty
+91 [protected]

This is my complaint,

My name is B. Krishna kumar and my mobile number is [protected]. I am her by their to inform you that. I have changed my mobile number from post paid to prepaid and I got a new empty sim. While selecting the language I have cost my mobile phone with the sim. So I have order for a duplicate sim in Pollachi. They asked me to go to Coimbatore. So I came to Coimbatore (Bharti airtel) avinasi road head office.



When I asked them for the new sim they asked me to go to Pollachi and asked for them again the Pollachi people asked me to go to Coimbatore. So I contact the customer care from my another mobile. They asked to go to cbe to collect the sim.



So again I came back to cbe head office in avinasi road. They game me a simcard on 7the jan 10. by paying 50 Rs. But in Airtel customer care they told me. That the sim cost only 25rs. But they collected 50rs. And gave the sim to me. The head office people told me that by 8th jan 10 the sim will be activated. But till 19th jan 10 the sim not been activated. But in customer care the higher officers are asking me to go to CBE to activate the sim. But in CBE HO there is no proper response.



I have been some to CBE for more than 12 times from Pollachi to activate the sim. So I contacted customer higher office Mr. bole from Chennai santhom. He did not give me proper answer. Next day i.e. 13.01.10 I contact another higher officer Mrs. Revathi. She gave me proper information that my I.D proof has not yet been veached the head office. But I have been submitted my ID proof and photo for 6-7 times in both Pollachi and Coimbatore head office on 7th jan 10.



Then why the Mr. bala and Revathi having in the same department and in same concurred have given wrong information and in customer care they told that the sim is Rs. 25 but and the CBE head office the sim is Rs. 50 and the working hours are till 6.30 only. In customer care and in Head office in cbe are very worst in service.



This is me a very worst time in life. I have not so many business contacts in the duration. I have attached all the record with the customer care peoples. For this when the action are you going to the tel.



I have write my conscious and much of loss in business became of this Airtel. You have to replay this letter as soon as possible in tamil only. Else I will give the letter along ith the recording to the other network providers such as Aircel Vodafone etc.




[protected].amr tone is (12.01.2010)

[protected].amr tone is (13.01.2010)


( THIS IS AIRTEL REPLY )

Dear Krishna Kumar :

Thank you for contacting Airtel.

With reference to your mail dated 29/01/2010 for your Airtel mobile number [protected].

We regret to inform you that we are unavailable to reply in regional languages.

we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

As corrective action we have also given necessary feedback to all our executives involved. We would like to thank you for your constructive and detailed feedback and would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization.

We take this opportunity to assure you of better services in the future. It's our privilege to have you as our customer and look forward to a long association with you.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel .

Warm Regards,

Prakash V
Customer Care
Bharti Airtel Limited

Sir,
This is in concern with my complaints to Airtel customer care regarding my STD services being barred.Despite of various attempts to get it working it hasn't been working.
My airtel postpaid no. is [protected].
My previous complaint ref.no is. F[protected].
I spoke to their executives 4 to 5 times with last week and yet they havent being able to do it.There are people called customer care executives who sit on phone and chat for as long as you want but don't produce results.
So i request you to look into the matter and solve my problem at your best.
Thank you

My mobile no is [protected] (Air tel prepaid). Please unsubscribe all 5888 services immediately

Sir/Mam,
I am Swati Agarwal with Airtel mobile number [protected]. This number is not contactable to your customer care numbers like 121, [protected] etc. with the statement “this service is not available on your number” from last few months. When I contacted to your customer care on 25thJanuary’10 through another Airtel mobile number [protected], your customer care executive assure me that this problem will be resolved soon. But when I got no response from your side up to a week I again contact to the customer care & your executive replies me that there is no complaint registered for your mobile number therefore I had again register the same complaint & got complaint number[protected] by your executive. When again I got no response from the company till today I again contact to the customer care number & asked for the above mentioned complaint number, your executive (Ms. Shabina) responds me that no complaint is there on above mentioned complaint number.
I hope this mail helps this dis-satisfied customer of your company by tomorrow. Otherwise I will bound to go to the consumer forum against Airtel.


Thanking You

Yours truly,
Swati Agarwal
Mob. No. - [protected]
E-mail id- swati.[protected]@yahoo.co.in

I paid 1000rs from my bank account for refill of my Airtel Mobile. The amount was neither credited in my mobile nor refunded in my bank account. I am following up the same so many time with Airtel and Bank. Bank is telling that they have paid to Airtel and Airtel is telling that they have not received the amount.

DEAR SIR,



I am using airtel service since last 5 year and using two airtel no which is [protected] and [protected], but unfortunately this time I met with incident for which I haven’t got good response from 121 services



I got call from airtel executive last Thursday i.e. on 3rd dec, 2009 as I was getting previously regarding new scheme in which executive offered me 30 paisa flat outgoing with zero rental plan and also life time CLIP free so I Agreed to that scheme and she send executive to my place and collected Document and 700rs CASH which was deductible from my monthly bill amount



But after 2 days she was not picking up call and then I complained to 121 customer service and my ref no are 29789864 but not get good response



I got call from no [protected] and her name what she told Is NEHA and calling from malad office. And the executive came to my place his name is ANIL.

And he gave me airtel customer copy and he signed on that.

please suggest me on ths matter ASAP

Sagar Doshi
[protected]

when I am in in Jamshedpur I am informed through service message from Orissa Airtel( though I am a customer of Orissa Airtel Telecom Circle) that Roaming Rs44 Special- Outgoing A2A 1p per Sec, A2O 1.2p per Sec and Incoming 80p & 60p respectively. But when I tried recharge with Rs44 through E-Recharge no recharge happens and replied with "Recharge not successful on your mobile". This happened from 8th Feb,2010 onwards i.e. from my arrival in JSR. So I unable to enjoy the calls at reduced rate. Whenever I tried to contact Customer Care 121 after some voice messges it automatically disconnects.

Mr. Sunil Bharti Mittal ..Ru listening ?????
Hi ,
I want to bring this incident to your attention.I had an airtel number which I transferred to my tenant.Itransferred this connection legally with the Airtel's approval
After 2 years - our tenant moved from my place and Iam not sure where he is and is not in touch.Last I heard was he was statying in abroad.
To my surprise - the bill on this number is unpaid...

iam a 7months conceive person, the subject airtel number giving so many mis calls in the midnight & days. While trying to call back the person is not attending the cal also switch off the phone. This has been started from January 2010 last week. Please take proper action againrt this caller