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Airtel Complaints & Reviews

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Updated: Nov 1, 2026

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I booked for Airtel xsrtream fibre new connection 799 plan on 29th sept 2020
In my premises at Raman street, T Nagar Chennai
On 30 th sep Airtel person came and said that DP box has to be provided and it is not his department
Since then nothing has happened till today
On complaining to customer care, but they are sending repair team to rectify the fault in the connection which is yet to be provided. are sendingand also to support team of Airtel they are sending proof of payment made by me
On talking to various Airtel officials I am only getting evading replies,
No one is providing higher official’s contact number
I have exahusted all avenues and landed nowhere and my money is stuck up
They do not pickup the phone and when they pick up they get irritated
I donot know what to do to resolve the problem

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I am using Airtel prepaid Sim for 8 years. I am on an official trip overseas. I did not recharge the Sim for 3 months and it got deactivated. To reactivate I contacted Airtel. I am asked to visit Airtel customer care in person. I cannot travel given the current travel restrictions across all airlines and by the government in the country I work. As this Sim is associated with a lot of my accounts I cannot let this number go.

I was in contact with Airtel through email and I have only 5 days left of the 15 days grace period for reactivation.

Is it possible to hold this number in my name for a fee?

Is it possible to transfer this number to any of my family members?

Please suggest a feasible solution considering my situation that I am overseas.

Thank you

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Oct 05, 2020

Updated by Kannan Dhanaraj Is it possible to get the same number if I apply for a new prepaid service?

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Address: At Mahakal, Post Nalwadi, Tah-Wardha, Dist-Wardha, Maharashtra-442001

At our village already Airtel mobile tower available but now day every person use internet connectivity and need is higher speed internet and airtel 2G network is available only.

Our village population nearly 3000peoples. Many peoples from our village porting their airtel sim to other network. if airtel 4G update then maximum people use airtel network.

so please as soon as possible update 2G mobile tower to 4G.

Address- At Mahakal, Post- Nalwadi, Wardha, Maharashtra-442001

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H

Harshad Pahune

from Mumbai, Maharashtra

Apr 16, 2021

Thanks for Upgrading 2G mobile tower to 4G.

But sometimes automatically 4G not available for few minutes due which I lost with my meeting calls.

So please make some necessary changes in that Mobile Tower located at - Mahakal, Post Nalwadi Wardha

Mobile number:- [protected]

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Few seconds speed is 0 kb or very less although signal strength is good

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Address: Village Maiyan, District Baramulla, Jammu and Kashmir

Need to complaint regarding the lack of connectivity in the Village Maiyan of District Baramulla, Jammu and Kashmir. We have more than 2000 subscribers of airtel in and around our village but we have been facing alot of problen with the network. Even after repeated complaint in one of your Customer Care office at Chandanwari, Baramulla and Srinagar no action has been taken. Request to take necessary actions as soon as possible. Also sending you the coordinates of the same: 34deg 11min 10sec N, 74deg 02min 29sec E

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I have activated Fully block DND then also i am getting offer calls and recharge calls.I am irretated. So please look into this matter and solve my problem

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Address: Bharti Crescent, 1, Nelson Mandela Road, New Delhi, India

From last 3 days my network is working very slowly and generally it's not working.
I tried to connect to company but they are not responding . I use to this company's service from 4 to 5 month but these type of behavior I never see they are not pick up my phone calls even not reply my massages and they don't want to heard my problem.
This network too slow so I use wifi to fill this complain . Even their App also not responding.
So please solve my problem soon as possible.

Date of Incident :- 02/10/2020 to 04/10/2020

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Address: chennai

Website: airtel

Hi
Airtel CUSTOMER care and service guys have become a nightmare these days. They provide any service these days. They spend millions in ads making false claims as they are working towards zero faults. Here i am briefing about my horrible experience which i am facing with Airtel regarding a Landline connection. 3 weeks gone and i have made around 45 calls till date to Airtel CUSTOMER care but ### all my efforts were in vain. They make 'n' no. of apologies each day/each guy but by end of the day nothing happens. In my whole years of experience i have never come across this sort o[censored]seless service provider. Literally i got so pissed off. Gone to the verge of disconnection.
Ref: Req no.[protected] registered on 14/9/2020... Chennai Landline no.[protected]

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Maran S Maran

Oct 7, 2020

3 days gone after posting the complaint in this website

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Address: Dumka jharkhand

Website: airtel money.razorpay@icici

Dear sir,
I was adding 449 Rs to my airtel wallest through using Google Pay on 2 oct 2020 it was successful in Google pay receipt but in airtel wallest there is no money.
Sir im shering that receipt please help me to receive deducted money

Thanking you
Updesh k.

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Address: 19/B/03,Anuradha CHS ltd, Plot No.5-1,NNP COLONY, Near Alankar Shipping Center, Goregaon East

Last 3 years I am writing emails to Airtel Customer Care and Nodal Office regarding poor Connectivity of Data (4G) and Voice Call in my area. I am writing 1sta mail on dated[protected] but as on date Airtel not resolved my complaint.Req No.[protected] for Mobile No. [protected]. On June 14, 2020 I am writing emails to company Applellate, CEO and CFO but his also not resolved my issue. Airtel team only sending email for assurance to resolved my complaint but no one confirm the time limit of resolves my complaint.

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Oct 14, 2020

Updated by sagar6015 As on date company executive not contact me.

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I have recharged my number today through Google UPI ( 3rd oct 2020) and money has been also deducted from my account. But there isn't reflecting any recharge or balance on my number. Whereas in Google pay my transaction is showing successful. I have tried so many costumer care number but i didn't get any response. I am using airtel from many but today i am disappointed that i have decided to change my network. Please i request you kindly see into this matter

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J

jayantibharadwaj

Oct 3, 2020

Is there any chance that my money will be refunded or anything.

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I am using airtel money a/c with [protected], but i forgot my Mpin now my a/c is blocked i tried to call 400 and do as per call but i am getting message "MPIN Reset window is closed." i am not able to reset my Mpin and i have approx rs 300 in my a/c. would you please do the needfull.
but still i didn't received any message from airtel.

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Address: Airtel

I did a wrong recharge to this number : [protected], of ₹50 I want to cancel the recharge, I tried every way to reach customer care but I couldn't hope u will solve this soon

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Address: Gangrar, Chittorgarh,rajasthan,india- 312901

Sir i am a retailer and i want e-top. Service because many customers came for recharge but my local distributor i refuse to give me e-top recharge service 15-20 days gone but he said it take some time it rake some time again and again.
My locality is
Gangrar, dist.- Chittorgarh, Rajasthan, 312901

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Hi
I have used my sim and recently have done transaciton getting messages from it 3 days back

I am using the number since many years and all my Bank and other details are with this number

yesterday the phone shows invalid sim and sim registration failed

If you need my number please let me kow

Every month the mobile is being re-charged

I need your help

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Oct 07, 2020

Updated by bjml.anthony There is no response from AIRTEL
Sad that its been days already but no response

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Address: Tuticorin, tamilnadu

I had applied for a new broad band connection, submitted the document and payment completed successfully on 29th Sep 2020 and received the eCAF number ([protected]). as per executive they will send their engineer next day, Once the payment processed, last four days there was no response except got a SMS that we are upgrading the connection in your area and to wait for 72hrs, last time when i called the reply was " engineer will call prior they come to site". later that when i call and text executive there is no replay neither call nor text response from that executive. And no where i can found the application status tracking in airtel website.

My EMail ID is : HENSMAN.[protected]@GMAIL.COM

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Oct 05, 2020

Updated by hensman Airtel — New broadband connection ecaf:[protected]
Regarding the above issue, today after more then 50 calls with continues redial, got the executive in line and final reply was service not available in our location ; How Airtel is collecting the payment without checking their service availability in location; Only executive is so hurry to collect documents and receive payment; after receive payment no response. now as per executive they need the ecaf number once again to recheck the service availability; if no luck. They said it will be refunded. no idea wheather am going to get the executive once again back on line. how many days it is going to take, how much time am going to waste calling this executive. And i cannot go for next carrier without getting their final reply.

Oct 24, 2020

Updated by hensman Airtel — New broadband connection ecaf:[protected]
adding in the above complaint, i didn't receive my payment refund until today in my bank account .While booking service support team didn't checked the service availability in my area but sales team forced to do the payment to start the process which to be completed in a day as per sales team; I had done the payment and submitted my documents on the same day. Now i didn't get service for their service unavailability in my area and my payment is almost more than 15 days with no response for refund

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One Mr.Dhaval Prajapti's oofice approached me for the Airtel connection, i gave consent that i would like to port my existing number to Airtel.
Then this chap came to me and we requested for my 2 Vodafone connections for the port out, he took 1498 as one year prepaid charges and Rs 650 for the 3 months prepaid charges for the other sim
after 4 day when my port out happened, i came to know that he has cheated me and not paid my prepaid money to the airtel.
when i called his he said, ho jayenga?
after rigorous followup he managed for 399 recharge and paid me 800 back for the first sim that too short by 300 . and height is he refused to recharge my other sim, and stating that thats the charges for the recharge .
i expect you all to look and arrange my short fall oe else i need to go to the consumer court

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I'm using my airtel no [protected] from last 1 years now also its working but unable to recharge it as airtel show we don't have any record of this number

Alternative no [protected]

While im3 daily getting messages of promotion & recharges from airtel itself
In Airtel Thanks app i can check my details

I'm receiving call/ msg everything but this faci6 will be stop in 1 days

How airtel could do this its very important number to me ive share at multiple place

Now i want my number to be working for always i don't know how

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Today i recharged my airtel number from the bharti Airtel website. The amount was rs 49. The payment was done but the recharge failed. The transaction id is - Txn ID:[protected]. I would like a refund since i had to do another recharge for the same amount. Please look into this matter. Yes the amount is not so large.. but for me it is important. Thank you.

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I recharged with the 449rs pack but I haven't got any confirmation and the amount has been deducted. Please look into this and reflect the recharge into my account soon.

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