Airtel Complaints & Reviews

As i am staying in Lagos Nigeria, i was receiving SMS on my Indian SIM till past 12th Feb 2023. However recently it stopped receiving sms even though i am having validity in SIM.
Problem not resolved even after many customer complaints.I am unable to receive OTP and important details due to this.
Complaint was raised on 21st april, 22nd april, 23rd april and 24thapril 2023....

I had been using Airtel Wi-Fi and DTH as an Airtel Black Connection since Dec'21. On 26/April/2023, after making the payment of outstanding bill of 1924 INR on a pro rata basis, I have raised a request for deactivation of Wi-Fi and converted the DTH to prepaid. I have recharged the DTH service for 230 INR on 27/April/2023. But the validity expired on 02/May/2023 and shows a balance of 3.60 INR. When reached the customer support for tis concern, no proper explanation is being given and When reached prepaid DTH support they are asking me to reach the Airtel Black support and vice versa. I highly disappointed with their quality of service.

I have recharged the prepaid mobile no on April 18th worth of 2999 rs and the recharge was not completed, as per customer care the transaction was not completed due to some third party payment error and as per message received from airtel, was supposed to get the refund within a day but its been 15 days, i have not received the payment yet, what kind of service is this? Please help with refund.

The order ID :[protected]

Complaint against
AIRTEL
Mumbai

GRIEVANCE SUBJECT
Recharge done but their IVR call service provides wrong and miss leading information.

My Mobile #[protected]
Recharge done for rupees 301 this day
Entitling me 50 GB data

1. The above recharge was successfully done as evident as per our bank info, where the concerned amount of rupees 301 was successfully transferred from our bank account to Airtel.
2. This is further confirm as per the attached PDF file showing the same recharge successful on Airtel app of our account, showing the successful balance of data 52.5 GB. (Screenshot attached)
3. But still after all the above confirmation, when we dial Airtel IVR service, 198 and 121, they provide wrong and miss leading information of our data balance as only 2.5 GB.
4. This is so much confusing and irritating, why their on IVR issue deficient to provide correct balance, causing hell of trauma and waste of time to customers.
5. Regretfully this Airtel does not have any toll free number for customers complaints, nor they have any email ID to lodge complaints. Why?
6. They are making heap of money, millions and billions from the customers every month, but they do not provide toll free number and customer care email ID. Too shameful on their part.
7. We contacted them on Airtel paid call services and ask about misleading wrong information by there IVR service but they failed to provide any genuine answer but vague reply only, totally manipulated.
RK Agrawal

By mistake i do wrong recharge i request you to please provde me refund of my money in same source
mobile no [protected]
amount 399
transaction id [protected]
transaction date 30 april 2023

On 30/04/2023 I inadvertently recharged Rs. 2999/- to Mobile No. [protected]. Please revert the translation or transfer recharge to my Mobile No. [protected], Name - Manmohan Singh Kandari

I have called airtel xsafe on 15 April 2023 and made a payment of 4000 for installing camera on my premises but installation team denied to install camera then I cancelled the order. It's been 13 days they didnot gave me refund. Even airtel store is not helping

My complaint reference I'd is
3418625
So far neither Airtel company nor distributor bothered to answer my problem, 10days passed, iam not able to recharge my valued customer, they have to walk a mile to recharge Airtel
The Airtel company does not look after the retailers complaint who done a recharge of Airtel for more than 15years
I don't understand what type of management, it is really pity to note
Atleast have a query, what problem the retailers are facing.
Even today sun dth, Vodafone, and BSNL distributor send the distributor representative to EC AMOUNT and collect the money from retailers
Why Airtel cannot follow the same rules
Kindly look into the matter and do the needful,
Thankyou

I have received two messages from customer care regarding the activation of numbers. I attempted to contact the Airtel customer care and complaint, however was not able to register the complaint.
The details of the messages received are as follows:

Thank you for your interest in Airtel! We have received your request for activation of mobile number [protected] with transaction reference no.(CAF no.) I[protected]. The same will be activated with in 10 minutes.

Thank you for your interest in Airtel! We have received your request for activation of mobile number [protected] with transaction reference no.(CAF no.) A13A1E29WE. The same will be activated with in 10 minutes.

This request was not made by me. I want to lodge a complaint against fake sms and activation of number for which I have not applied.

I have submitted my visa extension copy via email to continue the service twice! and yet the service was cut, this is unacceptable. and the customer service line has no option of talking to an agent all service options!!!

I am unable to activate my iMessage and FaceTime in my iphone. I contacted apple support and they mentioned that i need to ask help from my service provider

Transaction pending in start date 24/04/2023
for lpg booking
id no[protected]

Airtel prepaid mobile recharge amount deducted but plan not activated...

Mr Meganathan Executive Coimbatore visited my flat and gave assurance connection will be done within a day. I had paid rs.3532.92/- on 19th April 2023 for new broad band connection. After payment, they told me to wait for 30 days to give new connection. then airtel executive called me that there is not service near my residence and i'll get refund. It's almost 10 days Mr Meganathan is not picking my call and didn't get service or any refund. Request you to look into this and do the needful.

Complaint against the Pathetic Support / Sales Service from Airtel.

I am writing this detailed letter (refer attachment) after feeling helpless and finding that no tangible redressal is provided to me by any of your Support / Sales personnel who from time to time had sold me various Plans & services. Further, I am astonished by the level of incompetence among the various personnel who are either ill-informed about the various Plans and procedure(s) or are simply oblivious about the protocols of the company and process to be adopted while shifting from one Plan to the other.

There has been no positive response from them. I expect the matter to be resolved at the earliest and would be highly obliged of the earlier Invoices over which GST Credit couldn’t be availed should be rebilled upon our Firm and the ITC be provided against the amount duly paid and the subject Invoices be set off against the payments previously made. Please note that we ported all our Connections from Vodafone-Idea / Jio to Airtel just to ensure that GST ITC could be availed against the amount being paid for Mobile & other services. The time & effort that was put into this entire process would go to vain if we are unable to claim these Expenses as our business expense & avail the GST-ITC as this was the whole idea behind initiating the shift.

I have recharged my airtel number for 181 but it is not reflecting in my balance

Dear sir,
Im using Airtel from past 6 year. Till now im not facing this type of problem.my sim card is not working from last 3 week. No network showing.i also inset sim in another for checking but still not working.i also raised the complaint.still now noone call me back.pls help me.

My 7 GB of additional data and 1 GB of daily data were stolen by Airtel. In order to do work, I typically use my laptop to connect to the internet via a mobile hotspot. Since I started doing this in 2020, it has never exceeded a maximum of 2 GB per 9 hours of work. However, today, April 23, 2023, Airtel took almost 8 GB in just 2 hours. I also confirmed that, throughout this period, my laptop and mobile device did not automatically upgrade any applications or operating systems.

This is to bring to your kind attention that I have initiated a request for getting a Dth connection of Airtel at my flat located in kondapur, Telangana, India. I have been immediately charged with a payment of INR 4, 000 for the connection and 6 months subscription. Later I was informed that it is not possible for the installation in our building and I was informed that the refund would be processed. Inspite of my continuous follow up, i still don't have any idea on the status of my refund. My order ID is[protected] and the customer ID given is [protected]. Kindly look into the same.

Hi Team,

I have recharged on wrong number for amount 301. Can you please help .